Cons: "Waited for over an hour for trams to retrieve us from the aircraft."
Pros: "Service was good on the plane"
Cons: "Thought I had purchased an optima coach, but was forced to pay $60 baggage fee. At checkin, asked for aisle seat, but agent had already assigned a middle seat. Then asked to change to an aisle seat, but she demanded $30 to change. Aftwr boarding was complete, there were at least 6 aisle seats empt"
Pros: "Friendly crew,"
Pros: "Nothing to complain about. It was a nice, calm trip."
Cons: "At least my wife and I were seated together on this trip."
Pros: "The crew was friendly. The boarding process was very organized."
Cons: "The seat and entertainment were terrible. The TV worked only in the last hour and the seat was not comfortable. No leg room, and the passenger in front of me wasn't considerate -- I couldn't move in my chain when his chair was down)."
Cons: "We didn’t, have a wheel chare whan we arrived to Dublen we wait near 1 hair till they come"
Pros: "Excellent crew"
Cons: "Delay of more than 1 hr"
Cons: "Flight attendance"
Cons: "Everything was great!"
Pros: "Roomy for the economy seats"
Pros: "Very comfortable"
Cons: "Good food"
Cons: "Canceled for no reason ca"
Cons: "Connecting flight experience"
Pros: "Excellent vegan meal selection!"
Cons: "No Wifi, average movie selection, cramped space, 2+ hour delay (half of which was spent sitting on plane)."
Pros: "Love the 747 upper deck."
Pros: "smooth flight"
Cons: "no dairy free food options"
Pros: "Everything was great! Good food and service. On time flight. No complaints!"
Cons: "no air vents over seats"
Pros: "total very good. VIET NGUYEN"
Cons: "Food and service could be better."
Pros: "Flt attendants. Esp the english guy."
Cons: "Once again just some measly pretzels."
Cons: "Never made the flight"
Cons: "Middle seat, very cramped and I'm short"
Pros: "Great service, meals, movies and comfortable flight."
Cons: "No breakfast. Crew skipped few rows for drinks. Toilets were broken."
Cons: "Missed flight due to connection delay"
Cons: "I had been waiting a few hours for my next connecting flight ant at about 8:00 pm (45 minutes before departure), they announce that our flight might be delayed do to mechanical problems on our plane. It took them 4 hours to fix it. Which was not too bad. What was bad is that they lied to us. Because I missed my connecting flight, they said that they would be waiting for us with our new flights and not to worry. When we arrived in London, we were scrambling to find out where to go. there was several families in front of me that missed their flights and they were having problems trying to re-book their flights. It took about 3/4 hours for me (one person) to re-book my London to Glasgow because I was stuck behind families. I was trying to explain one of BA employees that I (1 person) needed a flight to Glasgow. It was getting late and I was worried that I might miss the last flight of the day and would be stuck in London until the next day. She didn't like that I told her that and didn't want to help me. so it took me about 4 hours in line to get my flight and had to rush to get it. I had also purchased a window sit that I was not able to get. The guy that help me re-book my flight told me that I would have to call for that. Which I did now but the first phone # I called, the guy said that I had to call this other #. I called the # he gave me and a recording comes out that they are too backed up with calls and cannot help me to go to the website. At the website, they are asking for the flight # of the re-booked flight (I only have my original flight #'s on my email). I don't know what happened to the ticket they gave me to board the re-booked flight so I don't have it. I don't know where else to call about my refund and also think I deserve some kind of compensation for missing a day at both airports with horrible treatment and service. CAN YOU HELP ME ON HOW TO TALK TO A REPRESENTATIVE ABOUT MY REFUND AND SOME SORT OF COMPENSATION?"
Cons: "Everything was great about this flight, except that I had a row of seats that would not allow the arm rest to go down. So even though I had 2 empty seats to my left I could not utilize them, which would have made the flight so much better. When asked I was told that the "curve" of the plane would not allow it. This should have been mentioned when I booked and chose those seats."
Cons: "Seat selection process was cumbersome."
Cons: "The flight took off and 30 minutes into the flight to Paris, we were returned to Chicago for an unexplained mechanical problem. After 5 hrs delay, the flight was cancelled. I had to run to another desk for help and was rebooked on an Air France flight but did not receive miles for either BA or AF. Completely unprofessional and chaotic. Miserable to say the least because I missed the wedding that I was flying to, the only reason I flew there!"
Cons: "It was extremely hot on the plane. for the first 30 minutes there was no ac available and there was little to no help from the staff. I asked for water to cool myself down and ov waited about ten minutes to get it after hitting my help button multiple times. The flight attendants may have been overwhelmed with the requests as there were many just like me who struggled so they came off very rude. The plane was also not updated at all - not personal entertainment and once again, no ac/air for people to control."
Pros: "Everything was great! Thank you so much!"
Pros: "Crew where very nice"
Cons: "Lack of room"
Cons: "Terrible sensitivity on entertainment touch screens"
Pros: "Got bumped to first class. It was great. Thanks."
Cons: "seats in World Traveller are the worst. I've never felt so painful sitting in an airplane seat. The curve of the seat makes it so that one must crane their neck the entire trip. The headrest sticks out a lot, further contributing to this problem. Anyone with half decent posture is going to have a bad time in these seats. I saw the club world seats while exiting the plane and wanted to cry,"
Pros: "The crew was helpful and nice. The food was also nice. I had a gluten free meal and it was enjoyable."
Cons: "The plane itself was old there were no tvs on the seats so the "in flight entertainment" was awful. When you plugged headphones in there was an awful noise that prevented you from hearing anything from the movie/show. Considering this was a transatlantic flight, the plane should have been better. We were also delayed due to maintenance that needed to be done on the flight. Luckily London was my last stop so I was not late for anymore flights but a lot of people on the plane were. I was very disappointed and will be disappointed again if my return flight has the same issues."
Pros: "Everything about this flight would have been perfect, if not for the delay and missing flight. The crew was extremely nice and accommodating, I enjoyed the spacious seats with complimentary pillow & blanket, and the entertainment was an excellent selection. I also requested to change seats which they were able to do at the gate without hassle."
Cons: "There were a few missing passengers, so our flight decided to try and wait for them (which is extremely kind and generous), however, this caused our flight to have a delayed landing. Because of this, I missed my connecting flight and had to wait in the airport for an extra 6+ hours for the next flight. What should have been a 17 hour travel day turned into a 25 hour travel day."
Cons: "The flight was canceled without reason given and I was not assisted in getting another flight."
Pros: "My seat was great. Glad to have food. Which was okay. Will travel British Airways again"
Pros: "Everything was very good."