Daily cleaning, installation of cabin HEPA filters on flights from Illinois to Kosovo
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Scores according to KAYAK customer reviews
Cons: "This was my first time with Turkish airline , the airbus from Chicago to İstanbul was quite old and seats were not comfortable while the plan form İstanbul to Islamabad was perfect . Thank you Turkish airline"
Cons: "No coffee no tea. Disgusting."
Cons: "Foddd no gud"
Pros: "The boarding, comfort and crew were excellent. Everything is very organized and professional."
Cons: "I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed."
Pros: "The first trip from Chicago to Istanbul they given us the first chair with bed for baby But the next trip they not"
Pros: "Great new airport. Friendly staff. Traveled with them before and will again. Great rate and 2 bags!"
Cons: "Nice and smooth journey"
Pros: "Seating was comfortable and again great staff."
Cons: "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."
Pros: "The staff is very accommodating and the meals served on board were good."
Cons: "Boarding was delaeyd 5 hour's ,Very very bag experience, the trailer baby and car seat i waited more than an hour, together with more people, were not found"
Cons: "Boarding took a longer time than normal"
Pros: "They take great care of their customers"
Cons: "Hi, Your company lost one of my check-in bags. I am in Bucharest now, still waiting for my bag. Nobody knows where my bag is. Please, help find it! Under Doinita M Toranzo's name, big red bag! under Thank you!"
Pros: "service, no delays."
Pros: "On title"
Cons: "I booked a place in advance, but the place was changed because I did not check in 24 hours before the flight. And I got a place near the restroom. It was terrible!!!! it was impossible to sleep and eat normally. And the smell of the restroom all the way. Very upset."
Pros: "2nd time with Turkish Airlines; no concerns. Everything handled timely and professionally."
Cons: "Very limited selection of movies."
Cons: "A bit disorganized in the beginning, but much better later on"
Pros: "every think"
Pros: "Good personal movie choices"
Cons: "Taking a bus to plane"
Pros: "The meals, items to make the trip relaxing like a toothbrush and slippers."
Cons: "That I accidentally left my sweatshirt :("
Cons: "Mi sa furat din bagajj !!!!!!!!"
Cons: "They lost one of our bags."
Pros: "Good food"
Pros: "Flight attendants are professional and efficient, and the aircraft is clean and has an excellent entertainment center for all passengers."
Cons: "Rows are too close, with my knees pressed against the seat in front of me. That is misery for the 10-hour flight from Chicago to Istanbul. We had a much better experience when we flew Turkish Airlines a few years ago. Sad!"
Pros: "Since we are first time travelers going from Chicago to Rome, Italy via Istanbul, we cannot compare to other airlines. But, we had a very good experience & the food, services and entertainment rvice were very good! The airfare too was excellent."
Cons: "Not certain if it's typical in long flights/but it was very difficult sleeping in these seats."
Cons: "Crew was slow to pick up trays."
Pros: "The steward went out of his way to accommodate my special dietary request"
Pros: "Food and service"
Pros: "Great great great"
Cons: "Never been better than this time. Usually turkish is the best and i allways travell with turkish and i feel safe and co fortable"
Pros: "That was good every thing, thank you."
Cons: "Nathing wrong."
Pros: "Food was good, airplane was newer than expected (nearly brand new, from the look) and the movie selection was excellent - and it was all free."
Cons: "More legroom would be nice. Boarding was a bit delayed for no visible reason."
Pros: "Everything was perfect"
Cons: "Flight was cancelled, we wanted to get on the Skopje flight instead, but were told it's left already. We knew it didn't. After some back and forth we were put on the Skopje flight and arranged our own transportation to Prishtina. We learned later that the evening flight to Prishtina, which we were supposed to be put on originally, was also cancelled. If we didn't insist, we would have had to spend at least 24 hours stuck in Istanbul airport. If you've ever flown through there, you know it's one of the worst airports ever."
Pros: "Thats awesome"
Cons: "All personel it was good."
Cons: "The seat was hard for a long trip"
Pros: "Not much"
Pros: "Nothing whatsoever."
Cons: "Worst customer expireince ever. I was making a short trip to visit my very sick mother. Turkish Airline changed my connection time without notifying me such that I had 5 min left for my cooection in stambul. They gave me no other option and blamed this on Kayak and kayak blamed it on the Airline leaving me with no options. I had to stay in Birlin at my own expense. Complaint filed with Turkish airline resulted in nothing. I made several calls for update and only repose I got was we will send an email to the complaint dept. and you will here in 24 hours. This has been going on for over 5 days with no contect, update or resolution. Once back in the US, I plane to file a formal complaint with FAA and more. DO NOT take this airline. They are worst airline I have ever used and will never use it again."
Pros: "I liked everything, from check in to the end of my trip!"
Cons: "Nothing to dislike!"
Pros: "Leg room was great"
Pros: "The food was good and was served with professionalism.It was an excellent service no doubt."
Cons: "Best airline"
Cons: "Breakfast/snack is very bad, but no airline provides anything decent."
Pros: "Everything very excellent"
Cons: "The seats were very small and uncomfortable, I didn’t see any stewards except to serve meals"
Pros: "Absolutely nothing."
Cons: "Absolutely everything."
Pros: "The best."
Pros: "Crew were amazing not stingy with the drinks. Boarding was easy and smooth"
Cons: "Would prefer flying with partner United though. Think they offered a better service on board"
Cons: "All went well!"
Pros: "My luggage never arrived in Munich"
Pros: "The process went just as it should. Everything was on time, orderly, pleasant and successful. I was able to get to my transfer on time, feeling good and ready for the next leg of the journey."
Pros: "Fly is Ok"
Cons: "Fly is Ok"
Cons: "small plane"
Cons: "Media screens were very unresponsive and we never did find music"
Pros: "Very satisfied"
Cons: "Long delay in taking off. Terrible food."
Cons: "All flights cancelled. Stuck overnight."
Cons: "boarding was late and slow, arrival at Frankfurt late"
Cons: "too cramped to get out of row to the isle."
Pros: "Great entertaining system"
Pros: "Crew, equipment"
Pros: "Toilet facilities"
Cons: "See above"
Cons: "Sits are extremy tight"
Cons: "Missed my flight because the baggage check in closed, but what bothered me was that the attendant did not give any solutions or help, just coldly said “you can’t get on because you can’t check in your bag” and continued to tell me that I should just throw my luggage and all my things away to at least check in and get my body on the plane. I felt like I had to coerce her for help or advice on what I should do with my situation and she didn’t really give me any beneficial help until right before my gate closed and my plane departed. As customer service, shouldn’t they offer help without having the customer feel like they need to convince the check in attendant to give them alternate solutions?"
Pros: "Service was great, meal was fantastic, seats were very comfortable, and the assortment of things they provided for entertainment were fantastic."
Pros: "By far the best flying experience in a long time..."
Cons: "Website is very difficult to navigate and use."
Cons: "I was surprised that flight attendant ask to close the bins that flight will not be delayed."
Cons: "Airline lost my luggage on the last leg of our trip."
Pros: "Missed the connection"
Cons: "Felt helpless and frustrated."
Pros: "The attention to service. We traveled with an infant and Lufthansa staff was more helpful and attentive than any other airline we've filed with our infant in the past."
Pros: "The crew"
Cons: "No escalators when we arrived in Frankfurt and the bus ride before getting on planetoAthens was not good"
Cons: "My luggage was lost"
Pros: "we flew United"
Pros: "All good"
Cons: "No bad"
Cons: "Seat headrest flaps were broken"
Pros: "No problems. As could be expected. Would do again."
Pros: "Confort and Service"
Pros: "Lots of space."
Cons: "The food was just okay."
Pros: "Everything was good, on time and without problems"
Cons: "Chairs might have been more comfortable"
Cons: "We had to cancel our tickets due to passport issue. They could not find acceptable new tickets. Plus additional money to pag was too much"
Pros: "The attendant who did help was fantastic! The ride was smooth."
Cons: "My 12 year-old had a screen that was not working and finally we got an attendant to help us out. But until then, I had attendants who were telling us to try things and then they'd leave and not come back to check up and follow through, which left us constantly trying to find someone...one time our call light was on for 20 minutes before anyone attended to us. In addition, the bathrooms were very dirty. The breakfast was a really bad muffin that I couldn't eat."
Pros: "Overall, United in US gets a two rating. International flights get a four rating."
Pros: "I loved the food for the flight and the service, it's always a pleasure to travel with Lufthansa. Awesome entertaining opportunities."
Cons: "Nothing really"
Pros: "Lots of movies."
Pros: "Hats off and Thank you to the Man behind the counter at the gate. My knees are bad and I walk with a cane, he ensured I was transported safely and in time to the new gate when we had to switch gates because of plane issues."
Cons: "When a couple of ladies boarded and were going to be seated in the exit isle. going by the color of their skin and the clothes they were wearing, the stewardess with long blonde hair, assumed they did not speak English, and rather rudely told them that they should not be in this row. To which they responded in prefect English. told her they were comfortable with the emergency seat and helping passengers. She kept pushing them and finally they switched with a couple other passengers. VERY RUDE!!!!"
Pros: "This flight was cancelled"
Cons: "This flight was cancelled and we were rebooked on the 10:30 flight to Frankfurt"
Pros: "Very nice"
Pros: "Check in was swift"
Cons: "Friendlier approach from the crew"
Cons: "Was very satisfied with everything."
Pros: "Every thing"
Pros: "Food and workers were great"
Pros: "Good entertainment choices."
Cons: "Seat could be more comfortable"
Pros: "The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows."
Cons: "Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!"
Cons: "My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it."
Pros: "Everything went very well! Boarding was easy, the flight was smooth with little turbulence, we arrived on time, the crew was friendly and attentive, the food was good!"
Cons: "Everything was very smooth, except that the seats were not very comfortable!"
Pros: "The crew and the service was excellent. Dinner was excellent. The hot breakfast never came. We were served a roll and one small cup of coffee with no refills. That was my only complaint. On a long overseas flight I think a hot breakfast would have been better than a roll."
Cons: "very rocky,, too confined for such a long flight.thank you for a good lesson not to go austrian again"
Pros: "This is always a pleasant airline to travel with."
Cons: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Pros: "They were really good with checking in my excess baggage and my two cats. Cats travelled well and arrived as expected. Check in at O'Hare was very friendly. In the air, flight attendants were very accommodating and friendly. All luggage and cats arrived! The plane from O'Hare to Austria was very nice!"
Cons: "I think I have gotten used to Asiana's and Korean Airlines'. It just didn't seem to measure up to their business class service. The food (which has been highly rated!) I found to be just mediocre. Maybe it's because I was living in Asia for eight years and had become more accustom to asian cuisine?? I didn't love the seat either. When you recline, your feet are cramped inside a small area under the seat in front of you. It was cramped. The ability to customize the seat recline was limited. I like being able to move the head and feet into my own customized position. The business class seats from Vienna to Amman felt like coach."
Cons: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."
Pros: "A bit more leg and knee room."
Cons: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"
Pros: "It was perfect, very few people, great service"
Pros: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Cons: "The food was not edible"
Pros: "Vino in Plastic cups from 1L"
Cons: "Could Food"
Pros: "Nothing stood out compared to other airlines"
Cons: "Not enough room in the seat"
Pros: "The food was good"
Cons: "Everything was fine"
Pros: "Everything. Keep up the good work."
Pros: "Friendly staff"
Pros: "Smooth strait flight, friendly polite crew"
Cons: "Our flight was cancelled .No explanation at all.Hotel was given to us.Thank you for that.We dear only 4 hours.The following day we were there since 5 in the morning and the first word was 10 o clock flight.After to many hours they decided that they can bring us to Mynih and after that flight to Tirana.So I left home Thursday 2 o clock and arrive in Tirana after 2 days. No luggage until yesterday.It never happen before.But in top of everything my plans in Albania were messed up.I have to pospne my return flight 1 week and the charges are unbelievable tooo much 650 dollars.I am not stopping here.Thank you."
Pros: "People at the desk didn't know or don't wanna say much why we have no plane"
Cons: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"
Pros: "Everything was going to at"
Cons: "The aircraft was very old and smelled badly. The toillets didn't work properly and were dirty."
Pros: "Everything was great except seats uncomfortable"
Cons: "Uncomfortable seats"
Pros: "My waffle and coffee"
Cons: "Very small seats with hardly any legroom. Flight delayed 2 hours. Nasty attendant told me my bag was too big for overhead compartment. It wasn't."
Pros: "No stops"
Pros: "Would fly with them anytime."
Pros: "After departing the cluster fk that is O'Hare airport it's such a pleasure to interact with Vienna and Austrian Air. I had 'only' an hour to make the connection, and yet all, that is all, formalities took no more than 10 minutes. I had plenty of time to spare. Waiting area at the gate had plenty of seating and the staff was professional and courteous. We had to gate check bags as the plane was a regional turboprop, but everything went very smoothly."
Pros: "Compared to most American crews the Aus crew was helpful and outstanding."
Cons: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Pros: "The service and the overall flight quality, the pilot was very good!"
Pros: "Very nice and polite crew, great service."
Cons: "Regular breakfast was just a muffin and nothing else :("
Cons: "It was almost 2 hours delayed"
Pros: "Most things were OK"
Cons: "Except a crying baby near me, during first half of the flight"
Cons: "Plane rescheduled, left 55 minutes later than anticipated. I was already preparing for having my luggage lost."
Cons: "After dinners the crew did not remove trays fora long time preventing movement. When the finally did there was a rush for the toilets. Having some toilets out of order compounded the problem Food is ok at best. The morning muffin was terrible A poor comparison to our flight last year on Turkish air"
Pros: "The check- in experience was simple and the seat entertainment system was excellent!"
Cons: "Unfortunately, like any economy class seating, wider seats and more recline ability would be nice."
Cons: "Our baggage did not make it to our final destination"
Pros: "The boarding and exiting of the aircraft was smooth and organized. I really do prefer that passengers be strictly monitored when boarding the plane according to their seats. It really does make sense to board the plane from the rear forward. I realize airlines feel like they have to make their business class passengers feel special, but it really doesn't make sense for passengers to be climbing over one another."
Cons: "I left my entertainment at home in a mad rush to depart which is very unusual for me. As a result, I had to rely on Austrian Airlines' copyright licenses, and they were less than satisfactory. Fortunately, I'm flying back with Lufthansa, so I hope there will be more variety there. The lavatory at the back of the plane was filthy by the end of the flight. I don't understand why the flight attendants feel to good to clean the lavatories for their passengers. We are stuck on a flying can for 9-10 hours and deserve to have clean lavatories during that time. At one point, I was thirty and approached the back of the plane. When I entered the rear galley, the ladies looked at me like I was intruding. If self-service is not available for passengers, then flight attendants should be prepared to serve their customers."
Pros: "I am gluten free, and the stewardess knew what foods I could eat of the desserts and snacks, and I appreciated that there was food that I could eat."
Cons: "I wish the flight lasted longer than the usual 8 hours, such a great experience!"
Cons: "There were no air vents, which made for a hot flight."
Pros: "The crew was the only good thing about this flight/airline."
Cons: "I was very disappointed with Austrian airlines. I was not able to pick my own seat even after I checked in and the actual seats on the plane were extremely small and uncomfortable. This made it impossible for me to enjoy mi flight. A 5'6' person should not have any issues but my knees were touching the seat in front of me. The seat was very narrow - it felt cramped and as if they turned a space designed for 2-4-2 into a 3-4-3. When I called the customer service before the flight to get a seat next to my husband who had a separate reservation, it took about 4 calls before anyone even mentioned that out reservations could be linked together. will not fly Austrian airlines again."
Airlines flying from Illinois to Kosovo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Illinois to Kosovo
Masks required on board, masks provided on flights from Illinois to Kosovo
Social distancing seating
Middle seats unavailable to book on flights from Illinois to Kosovo
Testing for antibodies, testing for symptoms for flights from Illinois to Kosovo
Waiving of change fees. Search flexible flights from Illinois to Kosovo