Daily cleaning, installation of cabin HEPA filters on flights from Illinois to San Pedro Sula
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Scores according to KAYAK customer reviews
Cons: "Lost my bags"
Cons: "Great crew!"
Pros: "Professional crew, Good service , comfortable seating, fine entertainment."
Cons: "First time traveling abroad, it was a unique experience and a learning one."
Pros: "Smooth landing"
Cons: "Boarding should be more organized"
Cons: "Leave on time so passengers dont miss their connection flights My family of 7 people are stuck at the airport in Zurich with no connection flights until tomorrow to have to board on two additional flights Absolutely unacceptable Never again will we book flights with Delta."
Pros: "Crews were friendly"
Cons: "Had to pay extra for seat assignment. Very tight seating; almost demands paying extra for "comfort seats." Crew moved my carry-on bag; should have told me or helped me find it when deplaning. No beverage service due to turbulence (understandable -- not their fault). Flight was delayed."
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Pros: "Delta planes are spacious and great!"
Cons: "No complaints"
Cons: "Missed my connecting flight due to previous flight being delayed."
Pros: "The staff was friendly and helpful"
Cons: "Outlets to charge my electronic devices for the long flight"
Pros: "The crew members were excellent and efficient. Europe was fabulous."
Cons: "9+ hours in the air is never fun when you're in economy class: humans have gotten bigger as airline seats grow smaller."
Cons: "At least one hour late"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Pros: "The airline staff ladies were so wonderful. They were super friendly, efficient, thorough, assited the elderly on the flight, and continuously cleaned the cabin. they helped people organize the bags in overhead ducts and always had a smile. They should be the standard for service on all flights. Excellent job."
Pros: "The smooth flight, the informational touches the pilot and gate attendants gave to the people"
Cons: "Late flight attendants"
Cons: "The pilot was a Daredevil"
Pros: "No air conditioning. Sat at the terminal in 95+weather, many elderly on the plane in hot weather. Attendants said oh well well at least your not in the back of the plane. Also intercom was set to blaring with a high pitched squealing sound."
Pros: "The crew was awesome and helped out tremendously when anything was needed!"
Pros: "Smooth. Fast boarding"
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "Waited for me"
Cons: "Damaged my suitcase upon arrival"
Pros: "A330 very nice airplane. Clean and comfortable in Delta One. Very professional cabin crew. Very good boarding process, even with every bag hand inspected."
Cons: "Flight left the gate early and took off two hours late. Arrived Atlanta 100 minutes late. Why? 7000 pounds overweight. EZE departure switched runways as we left gate, requiring removal of cargo containers, not once, but twice. In summary, DL bet wrong on runway and wind component, at the expense of on time arrival and thus connections."
Pros: "Entertainment system great. Individual choices include recent movies. On board staff very nice"
Cons: "We had issues with baggage. Delta was supposed to transfer 4 bags to Disney for Magic Express transportation. Only 3 went. Disney tried hard to fix problem, and even gave us something to ameliorate the situation. Delta took hard line, wasn't helpful and gave nothing. It took 2 days to find bag."
Pros: "We landed earlier than expected"
Cons: "Bathroom was very smelly"
Pros: "The snack variety"
Cons: "My headphone jack was broken :("
Pros: "Flight crew was good, we arrived early on flight out and back! Feel like seats are tinier than ever, maybe it was just me. Food (water & pretzels) were OK, but nothing special (then again it was a short flight, so I didn't expect anything). Plane was small so we needed to gate check bags and the gate attendant came around and tagged everyone's bag for us, well before boarding which was hugely efficient - kudos to her on that!"
Cons: "Gate attendant's mic was broken (or she didn't know how to use) so she had to yell into the boarding area."
Cons: "A very large, unfriendly person was taking up half of my seat."
Pros: "Online app to watch movies made the trip fly by. Pun intended"
Pros: "Seats were comfortable"
Cons: "VERY bumpy ride- scary"
Pros: "It was on time. Flight crew was courteous. Plenty of room and comfy seats. Good entrainment media"
Cons: "Wish it would've had more movie options"
Pros: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Pros: "That my flight was on time"
Cons: "Pretty much everything else about it"
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "nice snack"
Pros: "Flight attendants were very nice"
Cons: "Overbooking flights"
Cons: "Poor hospitality by alaska airline staff, especially by MrPavel at gate H4, 01nov2016, prior boarding around 0730am"
Pros: "It was a pretty comfortable flight, with lots of options for entertainment. The food they serve was fairly good and the whole crew was very helpful and kind."
Cons: "In a 6h flight, they only served drinks once. I saw the crew member once with a tray of glasses with water, but he ran out before getting to our seat and never came back. I was glad I hadn't finished a bottled water I had purchased earlier at the airport."
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Pros: "Row to myself"
Pros: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Cons: "After flying all night from EZE to ATL the flight to JAX was delayed multiple times until DL changed aircraft. We were exhausted and ended up arriving hours late. The gate agent said we shouldn't take an earlier offered flight if we wanted to collect our luggage when we arrived because the luggage would stay with our original flight, yet it was already in JAX when we arrived. They lied."
Cons: "No entertainment and only pretzel and peanuts available"
Pros: "Everything but the flight it self was ok."
Cons: "The weather"
Pros: "Seat OK, but full row. Social distancing OK."
Cons: "Passengers use face masks for the most part, but encouragement (not enforcement) by crew might be considered."
Pros: "Comfortable seats; very pleasant flight crew and they even served snacks."
Cons: "Nothing comes to mind right now."
Cons: "Nothing. Everything went smooth. Except the part where my flight was changed twice with a last minute notice."
Cons: "Food and leg space were terrible. Flight to CUN didn't have individual TV screens and departed late."
Cons: "smell, old chairs, lights on the entire time"
Pros: "El check in estuvo bien . Rápido y atento"
Cons: "I flight en clase premier. En general el avión hacia Chicago no es nuevo ni confortable. La comida horrible. El vuelo atrasó sin dar explicaciones. Nos hicieron llegar a la puerta a pesar de que sabían del atraso .El equipo nada amables"
Pros: "I had a 1:59hr delay takeoff which made me lose the connection in CDMX to GUA and had the worst service attitude from an Aeromexico personnel at the counter."
Cons: "Train the staff in quality service. Focus on empathy."
Cons: "Went to check in baggage and had my paid receipt and Aeromexico insisted luggage wasn’t paid for and we had to double pay at the airport so we didn’t miss our flight! RIDICULOUS! Wake up Aeromexico and KIWI booking!!!"
Pros: "The crew"
Cons: "No delays. Had delays on both flights."
Pros: "No, the crew was not friendly, a little bit rude"
Cons: "Food its too bad and the crew are so rude, no friendly, needs some training about service and being nice"
Pros: "The services and the comfort"
Cons: "Everything its good"
Pros: "They provde fod and dinks"
Cons: "Baggage fees"
Pros: "Excellent service a board also the crew very polite, educated and helpful all the time with the passengers"
Pros: "I liked how staright-forward the whole process was. No different if I was flying anywhere else. I didn't feel like I didn't know what was going on because I didn't speak Spanish."
Cons: "My personal hand bag was taking away from me. I couldn’t carry with me and it was open and stolen my new pair of Jordan shoes Thanks"
Pros: "A bit late the take off but within reasonable margins. We arrived 10 min late, so not bad"
Cons: "There was not red wine, other than that no complaints"
Pros: "Great prices!"
Pros: "Well organized"
Cons: "People in the airline need to be a bit more frienly"
Cons: "Ran out of fuel and had to make atop at St. Louis for about 1-1/2 hrs So got delayed needed to get to Chicago at 11 and ended up at 1:30"
Pros: "Everything was nice"
Cons: "Charge for baggage"
Cons: "Was late 2 hours"
Cons: "THE FOOd"
Pros: "free meal and free alcoholic beverage!"
Cons: "thought your carry on luggage rules were more relaxed. however we ended up getting charged an extra $80 for 2 carry on bags that were overweight. never had an overweight restriction on a carry on before."
Cons: "2 1/2 hour wait in line to check in. then had to rush to gate to make it 10 minutes before take off. Charged us $50 for I am not sure what. Only had 2 carry on bags Had reserved earlier seats but was not honored. Sat in last row on plane next to bathrooms. I will never take this f....n airlines again. Rather pay more or be inconvenienced than deal with this incompetent, greedy so called airlines."
Pros: "Good service"
Cons: "they want to charge you for every little thing they can, terrible service, poor communication skills (even in spanish) definitely will try to avoid flying again with this "airline". too bad I still have to fly back home with them"
Pros: "Was upgraded to 1st class, which made all the difference with respect to comfort, food, and service. All were top-notch."
Cons: "The poor profesionalism not having flys on timeline"
Pros: "Brand new plane. Lots of extra leg room coming from a guy of 6 ft."
Pros: "Staff on board was friendly and professional"
Cons: "Check in counter was closed more than an hour before flight even though electronic tickets weren't working!"
Pros: "The arraivile bean early than than a espect at :"
Cons: "Food :;("
Pros: "The smooth ride and the crew"
Cons: "Waiting for the luggage for so long even though I was flying class premier"
Pros: "The fact that we were served a snack."
Cons: "It took way too long to xheck in."
Pros: "The plane actually taking off"
Cons: "Flight was delayed, I was told multiple different reason as to why the flight was taking off. Mainly that there was inspection."
Pros: "the worse airline"
Pros: "Salir del avión"
Cons: "Se demoró en salir, el vuelo fue de 4 horas (madugada) no pude dormir nada, el asiento era impresentable. Nada de entretenimiento a bordo. Habia unas pantallitas en el techo pero como todas, inútiles."
Pros: "It was easy access. No hidden fees. And everything was in order. Staff was very friendly and courteous. Quick buy, and go no hastle."
Pros: "Checking in was fast and easy"
Pros: "The fact that I arrived alive and in one piece"
Cons: "Ticket counter staff at O'Hare is incompetent, lazy and have bad attitudes. If there are other options to fly to Guadalajara - I would suggest you pursue them. I am a frequent flier and after seven years I am at the point of giving up. I would prefer two flights using United Airlines than the mess on Aeromexico. Beware of scorpions on planes!"
Cons: "2 many cancelations. 3 cancelations. 10 houra trip ends on 34 hours trip"
Pros: "Everything was ok"
Cons: "I pay $ 80 dollars for my 2 luggage I think your prices are ridiculous."
Cons: "That we got delayed because of weather but that isn't anyone's fault"
Pros: "The staff was very professional"
Pros: "Delayed for over an hour and a half"
Pros: "The airplale MD 80 are old"
Pros: "mango juice and soft blankets"
Cons: "too much time between meals"
Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."
Pros: "It took off on time and life was good."
Pros: "Great service!"
Cons: "Same as previous response."
Cons: "The departure was delayed. And is unbelievable you are charging baggage"
Pros: "The entertainment was amazing"
Cons: "We were delayed multiple times and landed extremely late"
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Pros: "Almost always on time, captain keeps us updated, friendly airline staff"
Pros: "On time"
Pros: "Everyone was polite, helpful, and courteous."
Pros: "There were too many gate changes ."
Pros: "I like that they have complimentary snacks"
Cons: "Delay boarding and then dropped us off at a remote runway and had to wait 45 minutes for a bus to main terminal!"
Cons: "4 hora de retraso ni una cortesía empleados bien carnepuercos"
Pros: "Price space, time"
Cons: "Waiting.. but better to be early than late"
Pros: "Everything was pretty decent.. Best part was the price.. Boarding was good staff was good"
Cons: "Wasn't enough room.. kind of tight.. Couple more inches all around would have been perfect though"
Pros: "Ease of travel"
Cons: "No dislikes"
Pros: "No complaints"
Cons: "The flights were delayed multiple times. No communication at your gates. Oh and I think my favorite was changing terminals and gates 5 TIMES within 1 hour at DFW! RIDICULOUS AND UNACCEPTABLE. NEVER AGAIN!"
Pros: "All personnel where polite,helpful, and respectful. Greg to have wifi and power chargers."
Cons: "There was no real entertainment on the screens. No movies."
Pros: "Everybody was nice my ride was comfortable and they treat me with respect"
Cons: "I like everything"
Pros: "On time."
Cons: "1 hour late. And when the pilot made announcements during the movie it would not pause. We missed parts of the movie. It was annoying."
Pros: "very good no problems.."
Cons: "all good thanks much"
Pros: "The ride was smooth the airplane was the food was OK the stewardess were kind"
Cons: "The ride was smooth the airplane was the food was OK the stewardess were kind"
Cons: "Constant delays and cancellenations"
Pros: "Smooth, simple and easy process. Over good experience."
Cons: "I got nothing here."
Cons: "Same as above but I missed a whole day with my relatives at the lake :("
Pros: "The movies"
Cons: "Everything else"
Pros: "That I got a soda"
Cons: "Delayed at Ohare by an hour. Sitting on the Tarmac for a half hour in Reagan, waiting for a gate. This was our leg back to DC, after our leg to Chicago four days previously. On that trip I did a review and gave the whole trip a 1 out of 5 stars. That trip was the trip from hell, with delays, waiting on the Tarmac, deplaning, almost cancelled, more waiting on the Tarmac, wheels up in Reagan, wheels down in ORD, and then more Tarmac waiting for a gate. So I was already more than perturbed when this trip had similar outcomes."
Pros: "Love bed it! Would recommend to family/friends"
Pros: "Smooth trip"
Cons: "Delay delay delay on the flights"
Pros: "I loved the entertainment options"
Cons: "I did not like"
Pros: "It was a good nice ride. The employee was nice."
Cons: "No AC or USB charging ports, no individual entertainment screens."
Cons: "We wait to long for the connection"
Pros: "Rough landing"
Pros: "Everyone was friendly and helpful"
Pros: "Price no delays"
Cons: "Out of certain food items that should have been available"
Pros: "The chairs where comfortable and there was a free movie"
Cons: "The sound for the movie didn't work, the atenders dI'd not do any thing tI make uo for it. There was no complimentary snack. Loading on was a mess, not organized well."
Pros: "We had a small technical glitch and the pilot kept us updated. Nothing is more difficult than not knowing what is going on."
Cons: "Horrible delays and many gate changes"
Cons: "There's no room for non skinny people. It was awful"
Pros: "Great service"
Cons: "Waiting an hour to take off"
Cons: "Keep improving for sustainability in market. Best"
Cons: "Everything was great"
Cons: "The fact that it hasn't left yet and it won't leave until 8pm."
Pros: "Finally sitting in my seat"
Cons: "3 hrs late sucks"
Pros: "They know their business"
Cons: "No free Internet. Costs too outrageous."
Pros: "I enjoyed an on time departure and early arrival."
Pros: "The service since I am handicap"
Cons: "Same as above"
Cons: "Tv was subpar"
Pros: "The directTV was great."
Pros: "Loved the Great Falls airport!! Who goes to an airport that has leather couches that you can lay down on and take a quick nap!! Beautiful airport!!"
Cons: "You are required to pay to watch the tv. It's free with Delta."
Pros: "Excellent all the way!"
Cons: "It took about 30 minutes to get luggage in Atlanta"
Pros: "easy transfer"
Cons: "had to transfer"
Cons: "Left about 15 minutes late."
Pros: "same as above"
Cons: "same as above"
Cons: "At least one check-in baggage should be free for the price."
Pros: "Overall service."
Cons: "Impolite Lady Gate Agent."
Cons: "Too cramped, fligjt delay of over an hour"
Cons: "lost our bag, crying babies, uncomfortable plane"
Pros: "Everything was on time"
Pros: "Overall fine"
Cons: "Why should I have to pay to watch tv? I know you don't have to pay on Southwest, Virgin America or Jet Blue. Not sure that a very (and I mean VERY SMALL) snack can be considered food"
Pros: "On time, gates were close together"
Cons: "The delay"
Pros: "Getting from point a to point b."
Cons: "Lack of good free snacks. Not getting free bag checked."
Cons: "Deverted to Newark to get to portland"
Cons: "Never made it so I can't rate it"
Pros: "Everything went smoothly"
Pros: "Large plane very comfortable"
Pros: "Staff was great"
Cons: "Second delay in a row"
Cons: "Delays both ways"
Pros: "Smoothly and on time"
Cons: "Fine until the unexpected stop but has to be done"
Pros: "Very respectful and loved all the smiling facez"
Pros: "Excellent choices, comparisons, easy to use, updates"
Pros: "Bigger planes"
Pros: "On time."
Cons: "Prices to watch Tv"
Pros: "All went as planned"
Pros: "American Airlines saved the day!"
Pros: "On time"
Pros: "Same as above."
Cons: "Same as above."
Pros: "I liked getting to my destination safe and back safe."
Cons: "I didn't like the pulling off or the landing or the rocking while flying."
Pros: "My bag came out really fast. Boarding on and off was a breeze."
Cons: "Paying for baggage when I could have just carried on."
Cons: "I was trying to save money for the church , but it cost me more then I had budget for"
Cons: "Fee for baggage is ridiculous. Fee for baggage is ridiculous. Fee for baggage is ridiculous."
Cons: "Check in staff was very unprofessional. 3 delays!"
Pros: "Traveling with friends"
Cons: "Add on charges!"
Pros: "Seat 3D was larger size seat"
Cons: "Idiots seating behind me were loud"
Pros: "Everything was good"
Cons: "Everything was good"
Pros: "seat more comfortable than most airlines"
Cons: "... and they charge a penalty if you go to their counter first without going first to the check-in kiosk? Cheaper, sure, but totally lacks class"
Pros: "Cheap fare"
Cons: "Expensive bag check fees of $52 across the board, even though signs listed a variable scale based on weight that would have been cheaper. Apparently that's only available if you check in early and weigh your bags yourself or something, IDK..."
Pros: "If your looking for a cheap affordable means of flying then spirit is the perfect option."
Cons: "Spirit does not have many options per day, on average only one or two to each destination so your options are limited. They do not give you the ability to have your boarding pass emailed to you, you can only access it directly from their website. And your almost guaranteed to arrive at your destination later than expected because their flights are so often delayed."
Cons: "My bag was lost and the people who work there are incompetent"
Pros: "The 45 minutes before boarding line is genius but..."
Cons: "...the guy at the desk was a jerk. Get employs that don't roll their eyes when they're doing they're job."
Pros: "Exactly as advertised.No frills.gets you to your destination"
Cons: "too expensive when you include luggage fees"
Cons: "Poor services"
Cons: "Late boarding, lack of communication, terrible seat that did not recline"
Cons: "Spirit airlines employees are not friendly and difficult to deal with. Were not accommodating"
Cons: "Spirit does not participate in TSA Precheck"
Cons: "Delayed for no reason"
Pros: "Arrived in one piece."
Cons: "Seat space nonexistent and they can't move back."
Pros: "We did opt for extra leg room with an added charge."
Cons: "Delay to taxi down but the rest was good"
Pros: "Free upgrade to emergency row."
Pros: "Liquor, cat boarding on plane."
Cons: "Someone threw up. Had to switch flights"
Pros: "Luckily sitting by good people"
Cons: "Beer was warm and $7"
Cons: "My luggage was damaged"
Pros: "The plane looked brand new! Plenty of room! Friendly staff! We could even understand and hear the safety instructions! (Yes, even after flying several times I still pay attention to them.)"
Pros: "I didn't like anything"
Cons: "Solicitation for credit card"
Cons: "I didn't like anything"
Pros: "They were able to switch us to emergency row seating."
Cons: "Too expensive for everything. No room at all for anything. Super uncomfortable"
Cons: "It was delayed so long that they canceled it"
Cons: "NO TSA PRECHECK"
Pros: "I love everything"
Pros: "It's was late"
Cons: "Sprit counter employee are very rude"
Cons: "It was cancelled."
Pros: "We made it in 1hr and 15minuted"
Cons: "No room to stretch. Very close to others which is very uncomfortable."
Cons: "They lost $1500 of music gear of mine!!"
Cons: "Ridiculous baggage charges. Paying to get a seat assigned? Really, doesn't the ticket price include that. Low cost mantra is a farce when all costs are considered."
Cons: "See above"
Pros: "Price was good and everyone was friendly"
Cons: "No room to move"
Pros: "The Spirit woman at check in walked me and several older women through the new security check @ OHare. She helped us to simplify the process."
Cons: "Every thing is very good"
Airlines flying from Illinois to San Pedro Sula have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Illinois to San Pedro Sula
Masks required on board, masks provided on flights from Illinois to San Pedro Sula
Social distancing seating
Middle seats unavailable to book on flights from Illinois to San Pedro Sula
Testing for antibodies, testing for symptoms for flights from Illinois to San Pedro Sula
Waiving of change fees. Search flexible flights from Illinois to San Pedro Sula