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Pros: Good service on the plane, the food was good and the seat was very comfortable.

Cons: The boarding process was a bit uncomfortable at the Lisbon airport. The space provided at the gate for the passengers to wait was small, with everyone trying to fit in front of the gate, it was tight.

Pros: seat was very comfortable with good leg room. Crew was very polite

Cons: coming thru the cabin for garbage pickup more often

Pros: The new A330-Neo is a lot more comfortable than any other recent airplanes. Loved the space between seats and entertainment is outstanding too. Food was very good and the crew exceptionally friendly.

Cons: Nothing to complain about. Everything was outstanding.

Pros: The price.

Cons: Starters, main course, etc where very odd combination of flavors and therefore not at all appealing. Don't provide beverage service in Business outside of meal times. Seats good but space is restricted. Feel closed in.

Pros: The food was good, the crew was friendly, and the plane was clean.

Cons: flight out of Ghana was delayed by 2 hours.

Pros: Crew was OK ,seat tight

Cons: More cushion and a little wider seat !

Pros: crew members are polite and clear in instructions

Cons: the check-in time is very long, need to open more counters

Cons: With 2h30 hours delayed flight I missed my train and had to have a hotel Arcturus airport in Amsterdam and continue my journey only the day after.

Pros: Crew was outstanding, seats were comfortable. The food was awesome!

Cons: it was perfect.

Cons: Outstanding

Pros: Chem-in

Pros: Food portions and selections were great. We got slippers and eye masks for a ten hour red eye flight.

Cons: Prices have gone up

Pros: Great helpful flight crew

Cons: Checking our bag was a nightmare. All bag check-in was at kiosk which we couldn't use because we had to pay to check our bag. Had to find a desk in another terminal to check bag, then pay an another desk for said checked bag. We saved money by ticketing this way but we almost missed our flight

Pros: Service was excellent

Cons: Carry on baggage size misleading

Pros: The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste.

Pros: The crew was amazing. They left snacks and drinks out in between service.

Pros: Everything was good except the long layover

Cons: Shorter layover

Pros: All in time

Pros: Paid for Business , got a minor economy service .

Cons: Almost no advantages for business ticket traveller

Pros: Got us there safely

Cons: Fight delayed more than an hour, much of that time we sat on a bus. Plane arrived late at the starting airport.

Pros: The crew and snacks

Cons: They take the headphones about an hour before landing which isn’t ideal.

Pros: Comfy seat.

Cons: Plane was late, crew was surly.

Pros: Nothing in particular stands out about our flight. We've flown many airlines, Aeroflot, British Air, Delta, Iceland Air and KLM recently. Lufthansa was right in there with the middlet of the pack, with the exception of Iceland Air, which would be at the bottom, but they make no pretenses. The seats, even in the basic economy, which we had,reclined and were comfortable; good legroom. Food and drink offerings were standard. Amounts were small, but everything was the right temperature. Restrooms were clean and well equipped. Movie offerings, not many newer releases. Nothing like Sky news, so you couldn't check weather or current events. Crew was courteous and attentive,

Cons: Boarding at Frankfort left much to be desired. First off, the equipment was not ready; we waited 45 min. to board after we got to the gate (early) and due to turbulence over the Atlantic, the pilots could not make up the time. We are senior citizens. We, along with about 25 others in our category, responded to the call for us to get in line to board, stand for 30 min. The gate personnel did not provide any information that boarding was NOT imminent at that point, so you had to stand up to keep your place. Finally, once the boarding for people needing assistance began, we got to choose between using 2 flights of stairs (a faster way to get into the plane) or an elevator to board the plane. (Hello! We have trouble with things like stairs; don't you know that?) The elevator accommodated one wheelchair and 2 or 3 people at a time. More waiting in the jetway to get down to the plane! The whole boarding process took 90 min. from the time we stood up to the time they closed the doors. Bad grades for the the cleaning crew making us wait so long, for the gate personnel for keeping us in the dark and the disorganized process boarding. Nobody cared about our discomfort, not what we would have expected from LH. Consequently, we've revised our opinion of Luthansa. Maybe next time we'll take BA.

Pros: Staff was extremely nice and helpful

Pros: the seat configuration is 2/4/2 so if you get a seat by the window, you have your significant other or friend next to you and no one else which is nice. Food was decent.

Cons: Entertainment didn't have any interesting movies or TV shows. Bottom of the barrel. No coffee or tea was offered before landing and it was advertised.

Cons: Lost my bags

Pros: nice airline clean

Cons: is really nice I will flay with them they are ok

Cons: More comfortable seat

Pros: Friendly crew

Cons: No se diferecia de otras lideas aereas en decadencia.

Cons: Delayed departure

Cons: Not enough room with the seats if someone reclines in front of you.

Cons: Seats are too close together, very uncomfortable for long international flight

Cons: Crew need to be smile - we not in Russia

Pros: The facilitie to board

Cons: They no have entertainment

Pros: The plane was nice.

Cons: The crew was kind of slack. They didn't have aqua con gas. The toilets were not kept clean.

Cons: All of the less than good, obvious!

Cons: When its rain we shouldn’t walk to the air plain

Cons: Still don’t have my luggage yet

Pros: Newer plane, crew was amazing, seats were adjustable

Pros: Amazing crew and on time flight

Cons: None

Pros: Exit row seat had much more space for legs, very much worth the upcharge for this seat.

Cons: Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold.

Pros: Seats are comfortable on Business Class. Service is good

Cons: Constant delays specially from CDG! Poor cabin service specially on this flight.

Cons: Advertised October Pink products but did not have them for breast cancer support

Cons: More organized boarding process

Pros: Some on crew lovely. Others terrible, bitter people, not at all suited for customer service.

Cons: Disgusting food. Price gouging for checked baggage. Surly attitudes.

Cons: Worst trip ever

Cons: Too cold on plane

Pros: The crew was really good

Cons: Perhaps seats just a bit more confortable. Overall a very good airline

Pros: Nothing British airways was fine

Cons: Your website messed up and booked my flight for the wrong month. I booked sept 20 2019 and your site errored out. Eventually it booked the flight but apparently it was for oct 20, 2019 and I couldn’t get a refund because it was through kayak not British airways. I’m never using kayak ever again

Pros: Very comfortable seats, lots of options for movies and tv to watch on their screens, lots of leg room.

Pros: ON time Flight

Cons: Nothing

Pros: Nothing

Cons: It was over an hour late with little information about why. The gate wasn't shared until the last minute. Boarding was awful and confusing. We were stuck sitting at the gate for a long time with no air and the crew didn't deserve the last ten rows any water. The luggage also took forever to get onto the belt. Overall bad

Cons: We ended up with two center seats. Person in front put back her seat so I couldn't even fully unfold my service tray

Pros: 2 free checked bags

Cons: Very long wait time.

Cons: No entertainment. Flight was an hour late due to mechanical problems. They could have kept us better informed.

Cons: The primume economy was out of date - compered to BA we flew from Telling Aviv to London

Pros: Nothing!

Cons: Boarding was chaotic. The flight attendants never even asked us if we wanted anything to drink- never! Not even water. They were just too busy serving those who were buying food and drinks on board. For a 4-hour flight?!!! Simply unacceptable.

Pros: Crew was friendly, booked seat was good.

Cons: I travel very light, was finishing up a 14 day trip around the world, couldn’t check-in online. Tried a number of options. When arriving at airport - my checked bag was a total of 12kg, but was told if I planned to bring it home with me that I had to pay $100 bag fee. I realize that airlines charge bag fees - however, I was unaware in advance, booking from Lhr to FLL with layover in Oslo.

Cons: Missed our connection because of problem w jetway

Cons: No delays

Cons: Some form of entertainment

Pros: good food

Cons: the entertainment system is outdated

Cons: Seat 26 beside exit but cold air passing through the door/fuselage made the overnight flight very cold and uncomfortable. Very disappointing.

Pros: Everything was great one of the nicest airlines I've ever flown on

Cons: Nothing everything was great

Pros: I like everything about this airline... from the ticket prices, to their membership in Star Alliance, to their awesome customer service.

Pros: Crew was awesome.

Pros: As usual traveling with THY was perfect, all was OK. But pls when I buy THY tickets, it is mean that I want to travel with THY not with Anadolojet. Flight with Anadolojet Istanbul-Izmir was awful. The rest of the journey was awesome. Many thanks.

Cons: In stead of Anadklujet could be THY :))