Dublin to Boston was decent. Food and entertainment was included and that was expected for the rate paid.
No entertained. food and beverages were not complimentary. they lost my checked luggage which made my 10 day vacation unpleasant.
Flight was on time. Boarding was quick and efficient. Seats were comfortable. Food was fine.
I like Aer Lingus so that is why I’m writing this critique so they can become better. The boarding gate was too small to board properly. Our seats were toward the back of the plane knowing we would be boarding after business class, we moved to that area after business class boarded. An Aer Lingus employee told us we couldn’t stand there. We explained we were the next group to board and wouldn’t even be able to hear when our boarding was called. She didn’t care and was not very professional. The cabin was freezing. I wouldn’t feed my dog the food. We were over an hour late coming into chicago because of weather which can’t be avoided. I asked the crew if they could make an annoucement for before whose final destination is chicago to wait and allow the people with connecting to deplane first. He said there are a lot of people with connecting flights. He said, it doesn’t matter. Well, yes it does. He could have been more considerate of his passengers.
The flight was delayed by about an hour, but the staff and signs at the airport never actually said it was delayed. We were told we'd be boarding in about 10 minutes, then 20 minutes passed, and were told again that we would board in about 10 minutes. That happened multiple times, such that "10 minutes" turned into an hour.
The seat spacing was good. The food, not so good... typical airline food. 😕
I would face like to have more selections for entertainments overall it was very good. .
I would definitely use a Linus again, the price was right, the service is excellent. No delays. Wish I had a direct flight from my hometown Detroit.
At check-in the unmanned machines said QR code was invalid so had to queue for over an hour to check in bags
i used to fly aer Lingus regularly but due to price - poor seating etc i have been using other carriers - i now have aer lingus in my state and the price is always the highest - i have flown to Ireland 11 times in last 24 months and have not used Hartford because of price
Flight was over an hour late. Boarding was really messy with long queues at the plane.
Cabin crew couldn’t be less interested. Cabin manager was the most arrogant and the rudest I’ve encountered in many years.
Crazy long boarding times, messy, inexperienced, overworked, and visibly tired crew, very uncomfortable seats and no compensation for delays.
The worst flight ever. Sitting in plane for 4 hours delay and then they change crew. No water or food offered to any passengers including children in that time. Only 2 toilets out of 3 operating for flight with 200 passengers. Only enough food available for about 7 rows of seats depending where you sat you might be lucky. Cabin crew very unfriendly.
This was the worst boarding ever. We were kept in the boarding bus for almost 40 minutes without any information or update. Very uncomfortable beings squished with another 50 people and not knowing what was happening.
Big delay on run way not much explanation why, missed a important meeting in Dublin, maybe if they did nt persist measuring everyone bag over 2 cm we would have got off on time.
The punctuality of f the flight was super: we left on time and arrived about 20 minutes early - and the cabin crew were both friendly and efficient. The only downside was that Ryanair appears to have resumes its old obsession with sizing cabin bags again after a long and welcome absence.
They lost a bag and now our vacation is ruined
I liked nothing. An extremely uncomfortable flight, staff were rude, no ice for my drink. 4 hours of misery
We had a delay. That made me feel anxious because I arrived out of time
