Daily cleaning, installation of cabin HEPA filters
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 5h 20m
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Scores according to KAYAK customer reviews
Cons: "When I arrived to check in at 5:48am for my 6:20am flight, I was treated very poorly. The lady at the counter asked me what time my flight was and I said 6:20 and right off the bat she was extremely rude and said that I missed the flight. I panicked internally and asked her how that was possible?! She said the cutoff was at 5:45am and I missed it. I asked if there were other flights available today or tomorrow and she said there was nothing she could do and that I had to call the booking company to see if they could book me. I wanted to cry because my friend had just dropped me off and I called to see if she was close enough to turn back. Luckily she hadn’t left yet. I called the booking company and they were able to book me a trip for the following day but they charged me an additional $100. I wish they had disclosed that we need to be there 45 minutes to an hour early otherwise you miss your flight. And it’s ridiculous that I had to pay an extra $100... financially it was stressful due to the covid 19 situation. I was extremely disappointed in how the lady at the check in counter at American Airlines treated me. She www extremely rude and I have never been spoken to in a way that made me feel attacked."
Pros: "Signs etc were clear. Emailed for delay."
Cons: "Flight was delayed with little explanation to why."
Cons: "The flight was delayed for over 2 hours because of a reported maintenance issue with the aircraft but was originally delayed because of not having flight attendants available. When the flight attendants did finally arrive they all had an attitude of wishing to be anywhere but on this flight. The lead flight attendant even got into a verbal altercation with the gate agent demanding help getting people's bags into the overhead compartment because she was "injured" & not supposed to be at work. All in all a quite dissatisfying experience but not an uncommon one with this airline & this airport. I will use both only when I have absolutely no other options."
Pros: "I am traveling with my 79yr old infirm mother. The crew was so kind & so helpful! On the scale of 1-10 (10=Best) they were like 100! Even though my flight was delayed a bit it was still VERY GOOD! Plus the flight was amazing. The flight was also amazing. Even though we were flying though a storm."
Cons: "You couldn’t have been on time because of the storm so there’s nothing that you could have done"
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Pros: "very late"
Cons: "very late"
Cons: "We stay stuck in PVR"
Cons: "you didn't respond and we were unable to take the flight."
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Pros: "Crew was very nice and accommodating"
Cons: "Seat was uncomfortable but then again it was coach, not first or second class. Back hurt during flight and may consider paying to upgrade next time. Also not given a lot of space/ leg room."
Cons: "Delayed and had to fly around when getting to Newark. Supposed to land at 11:30 and it’s 1:40am and not even off the plane. Never flying American again."
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Pros: "I have never experienced as smooth a landing on both legs of the trip. I’ve never flown American before and in comparison to other air lines I think they must have the most experienced pilots. Everything else was equal in quality to other US airlines I’ve flown, the usual stuff on long distance flights - but I felt the staff were a notch above the others as regards friendliness and helpfulness. I had a very smooth trip, no delays or problems. I will fly with them again."
Cons: "Bathroom on the plane could have used a good cleaning."
Pros: "Nice, efficient crew. Wheel chair & motor cart waiting for me as requested. Good flight."
Cons: "Cabin oppressively hot during boarding, stayed a bit too warm. Never found the power outlets that the plane profile in magazine claimed were on the aircraft."
Cons: "I tried to change my seat to an available window seat several times after online check in opened using the app and consistently received error messages so ended up stuck in a middle seat."
Pros: "On time"
Cons: "Flight cancelled and had to travel 60 miles at my expense to a different airport to get another flight same day"
Cons: "I do not like nor eat your cookies. You could do better."
Pros: "Crew was extremely helpful on boarding and on flight. Breezed through Passport area. Everyone went our of his/her way to answer our questions and then make suggestions."
Pros: "Airplane food was good"
Cons: "I was in the air 24hr, the trip was as good as it gets."
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Cons: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "seats comfy, seemed like a newer plane, crew was lovely."
Cons: "usual complaints about domestic flights - not having free headphones and not having free snacks."
Pros: "Comfort of leg room on BA and AA operated flights, was better then virgin atlantic which I usually take."
Cons: "Movie selection was old, not as good as virgin atlantic airlines"
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Pros: "friendly staff"
Cons: "It was fine with me."
Cons: "Delay. Old airplane with sewer smell in back. Not a great experience."
Pros: "Everything was on time!"
Cons: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."
Cons: "There is no legroom in coach. I am six foot seven and my knees cram against the seat in front of me to the point my legs go numb."
Cons: "There was an announcement made after takeoff that due to "turbulence" no hot beverages would be served. That is just unbelievable! I spent a good amount on a ticket and you mean to tell me that you won't serve coffee due to turbulence?? Turbulence is staple of every flight. What an excuse!!! American Airlines stinks! No tvs on any of the flights too."
Pros: "Newly refurbished plane"
Cons: "Ran out of red wine"
Pros: "It was a fairly routine flight. Could use a more substantial snack for a four hour flight."
Cons: "While waiting for our baggage in Phoenix, we noticed a few random bags with tears, rips and clothes hanging out. Then we saw our suitcase. The zipper was torn away from the lining so that it no longer closes all the way. There items hanging out of the gap. What was happening in the basement that caused at least 4 damaged bags?"
Pros: "Arrived at destination safely."
Pros: "On time performance; friendly, competent staff."
Pros: "Good Entertainment. One flight attendant was great."
Cons: "American Airlines Seats were too close together. The plane was way way too hot. Asked the flight attendants and spoke to the captain after the flight as the front coach section of the aircraft was at least 10 degrees hotter than the rear. We were all taking layer of off cloths as it was so hot. Seems the first class attendants were not monitoring the temps which regulars the temps just behind first class. Told the flight attendant who also acknowledged it but the first class attendants did not make the change Many were angry. We were on the Tarmac for almost 1.5 hours waiting for the plane to be de-iced. No AC during the process."
Pros: "Flight attendants were very nice, food was adequate."
Cons: "Boarding, not their fault but I was selected for extra security! Took me to a separate area, made me take off my shoes, pulled out the insoles, emptied my bags....and then left everything out for me to rearrange."
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Cons: "Terrible transit to terminal in LAX with shuttle and stairs"
Pros: "not crowded"
Cons: "British Airways cancelled my return without warning or even notice, I found by chance a few days before my return trip while checking the schedule. I had to spend an hour on the phone between British Airways and their code share on American Airlines and rebuy my seats on American. I am still waiting for the re-imbursement of the first cancelled seats ..."
Pros: "It wasn't a full flight so I had more legroom, since I didn't have a person sit beside me on both flights. The flights arrive on time. Boarding was organized, quick and effective."
Cons: "Flight attendant provided a snack to everyone and forgot to offer a snack to me. There were children on both flights, kicking my seat through 60% of the flight. There was not entertainment provided for brief flights and the snack selection was mediocre."
Cons: "Read my review of my denver to dallas amd youll understand.."
Pros: "Getting bumped to First Class"
Cons: "No in flight movie"
Pros: "Flight crew very welcoming, flight was pleasant."
Cons: "Seating a bit tight. Didn't offer any snacks only ice water."
Airlines flying from Islip to Quebec have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights