Daily cleaning, installation of cabin HEPA filters
|October||Best time to beat the crowds with an average 14% drop in price.|
|December||Most popular time to fly with an average 16% increase in price.|
Average price of a round-trip
|$307||(avg. price over the last 2 weeks)|
Good deal for a round-trip
Cathay Pacific, Garuda Indonesia and Hong Kong Airlines have all waived their change and cancellation fees on flights from Jakarta to Hong Kong Intl. Confirm policies on booking site.
Hong Kong has restricted the entry of foreign nationals who have been in areas other than China, Taiwan, or Macau in the past 14 days. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
An average nonstop flight takes 4h 45m, covering a distance of 2026 miles.
There are 16 (nonstop) flights between Jakarta and Hong Kong per week, averaging 2 per day.
In the past 3 days, the cheapest round-trip tickets were found on Cebu Pacific ($256), Cathay Pacific ($277) and Philippine Airlines ($300).
Cathay Pacific flies 8 times weekly (Sunday, Monday, Wednesday, Thursday, Friday, Saturday), American Airlines flies 3 times weekly (Sunday, Friday, Saturday), Garuda Indonesia flies 3 times weekly (Monday, Saturday).
From Jakarta to Hong Kong, Monday is the cheapest day to fly on average and Thursday is the most expensive. Flying from Hong Kong back to Jakarta , the best deals are generally found on Thursday, with Wednesday being the most expensive.
When flying out of Jakarta you will be using one of these airports: Jakarta Soekarno-Hatta Intl. You will be landing at Hong Kong Intl, also known as Hong Kong Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Jakarta to Hong Kong.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Hong Kong from Jakarta is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Hong Kong with an airline and back to Jakarta with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Hong Kong from Jakarta up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "New aircraft"
Cons: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Cons: "Entertainment and access to Wifi"
Pros: "Super good crew."
Pros: "Nothing special."
Cons: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Cons: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Pros: "Crew was attentive and made extra effort to meet special requests from passengers."
Cons: "Flat beds on second flight"
Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Pros: "Cabin crew knew how to work."
Cons: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Cons: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Cons: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Pros: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"
Pros: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Cons: "Economy is still tightly packed with limited leg room considering the distance traveled."
Pros: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Pros: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Cons: "The toilets were very dirty"
Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Pros: "Boarding, friendly crew"
Cons: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Pros: "great crew service. my first time flying with singapore airlines. they delivered!"
Pros: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Cons: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Pros: "food. schedule was on time"
Pros: "Classy cabin staff"
Pros: "Non stop to HK"
Cons: "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
Pros: "Overall experience"
Cons: "Could have had a better selection of movies"
Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Pros: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Cons: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Pros: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Pros: "Helpful crew. Full food service!"
Pros: "Crews are truly nice and patient"
Cons: "Crews are very nice, food are not really good"
Pros: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Pros: "The hot towels twice during the flight was great"
Cons: "Really just the food"
Pros: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Cons: "Hope that there were more time to order and enjoy beverages."
Cons: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Pros: "Friendly staff."
Cons: "Kids' meal didn't have fruits. No cellphone charger."
Pros: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Cons: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Cons: "Headphones were not functioning properly"
Pros: "Excellent experience as usual by SIA."
Cons: "The plane is a bit aged in SIA standard. No USB charging. IFE screen is not bright enough."
Cons: "Seats are tight and hard"
Pros: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Cons: "Wifi cost 12 bucks and hour."
Pros: "again, the crew anticipated our needs"
Pros: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Cons: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Pros: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Pros: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Pros: "I like your new entertainment devices and big screen"
Cons: "the number of movies is a little bit less. the category of videos is not clear."
Pros: "The service"
Cons: "The quality of the red wine"
Pros: "Great services considering the extraordinary conditions associated with continuing to provide services during the Coronavirus pandemic."
Pros: "Fast travel"
Cons: "Customer service"
Pros: "Spacious and comfortable"
Cons: "Food was pretty bad"
Pros: "Crew friendly and courteous as always, plane had more legroom than most, entertainment tech was top-notch, and of course, EVA always has great food."
Cons: "The economy seat is too cramped!"
Cons: "The flight departed over one hour late from SFO and caused a mis-connection at Taipei,"
Pros: "The crew was very attentive and the seats were comfortable."
Pros: "Plane was new and comfy."
Cons: "Prefer hot food."
Cons: "Baggage claim took forever. I waited 45 mins for mine to show up."
Pros: "The crew was great"
Pros: "Everything from crew to food was great. For a 14 hour flight its helpful to have good service."
Cons: "Wifi is too expensive to be that slow. Please do better with your wifi. Not beneficial to business travelers at all."
Pros: "good as expected"
Cons: "everything good"
Pros: "I was happy to be back on EVA after a bad experience on Thai Air."
Cons: "That I was not compensated in any way for my previous flight BR68 from Bangkok to Taiwan that was cancelled. I was put into another airline barely in time that had poor food, no entertainment & smaller seats. Waiting for EVA to respond with some sort of compensation so I don't have to switch airlines. ANA is looking really good right now."
Pros: "Short connection wait time from my New York to Taipei leg."
Cons: "No hot food served."
Pros: "Very helpful and very friendly. I never saw it happen in United or any American Airlines."
Pros: "Very accommodating"
Cons: "Nothing to report"
Pros: "Crew friendliness"
Cons: "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."
Cons: "Flight is delay，take a long line for transfer, it makes me dizzy，got bad mood"
Pros: "Anytime I have flown with a star alliance airline, I've been more than satisfied with the flight, the cost, the crew and the service. All star alliance member airlines are an excellent choice. Truly EVA is one of the "Stars" in Asia and it shows."
Cons: "Nothing I didn't like"
Cons: "If flight attendant is sick, she shouldn’t work."
Pros: "Almost same as SF to Taipei"
Cons: "Without asking about drinks and just passed me"
Pros: "So so sevice"
Cons: "Not that friendly and almost missed connecting flight Taipei to Hong Kong. Flight departure was delayed about 40 mins and I had only 25 mins to catch the flight and no one helpful when I asked two flight attendants."
Pros: "the management of EVA is excellent....from reservation to check in...in flight service is also excellent....seats not as comfortable as China Airlines....and the entertainment choices were disappointing....food taste and presentation was excellent....it is a very good airline...."
Cons: "Customer service and entertainment were awful"
Pros: "Loading and unloading was quick and easy. There was sufficient room for our overhead luggages."
Cons: "There was no entertainment available. The cheeseburger was very low quality."
Pros: "Food was great, metal utensils were a plus."
Cons: "Seat’s reclining angle is about odd/uncomfortable for me."
Pros: "Has snack and drink"
Cons: "No music"
Cons: "the wheel chair servers we're not enough. One person handle ed three wheel chairs. I was the last person boarding."
Cons: "delayed flight terrible asian food no Usb charger"
Pros: "Very plain connecting segment of the flights. Food were not tasty. Service was OK but not great"
Cons: "See above."
Pros: "We lucked out on a sparsely filled flight so nearly everyone had a row to themselves, even in Economy class. Food was tasty, and the crew provided many opportunities for drinks. Crew was friendly and even volunteered some drawing packs for our 19-month old!"
Cons: "Snacks available limited to dry crackers and cookies primarily. Entertainment options - easy to use though limited selection (for US-based films at least)."
Pros: "Been 10 years since traveling, usually I would fly United Airlines no more. Eva Air is outstanding!"
Pros: "Pros: Multiple vegetarian options (Oriental option was very good) Metal utensils Thick blanket USB outlet for each seat Multiple serves of water throughout the flight Receptionists were nice Multiple amenities in the restrooms"
Cons: "Cons: Restless flight attendants (got stepped on the foot and no apologies) Flight attendants' English abilities were questionable (when I asked for a drink, they said "wait a moment" without further explanation. I think what they meant to say was "I don't have that on the cart right now, it will be delivered later." This happened multiple times, but one time I didn't even get any response. But then again, all they said was "you need to wait" in Chinese also so maybe they are just not polite in general) They could have had better movie selections Both flights were delayed"
Pros: "customer service was superb. very polite staff. amenities made one feel comfortable during the entire flight. food and entertainment was great"
Cons: "would provide wider movie selection"
Pros: "Just ok nothing special."
Cons: "Uncomfortable Seats, Food not good."
Pros: "Overall, I am impressed. Special mention to the crew, from cockpit to the cabin. Very professional and efficient. Food is excellent. Comfortable seats. On schedule!!!"
Cons: "Lack of information from the crew regarding which gate to go for connecting flight."
Pros: "Great Service by the Crew! Very very cordial and accommodating. Seats are 3-3-3, and very comfortable. Food tastes great."
Cons: "The IFE didn't have much variety, got bored after the first leg of the journey."
Pros: "Overall service was amazing."
Cons: "Flight attendants were walking too fast in the cabin. Sometimes right in front of my face while I was walking to the lavatory without warning. They just sneak and cut you off without saying excuse me, sorry, or simple letting me know they're passing through. I don't mind but I was afraid that I would crash into them and injure either of us."
Pros: "16 hour flight to Taipei in Business Class. Seats, service, cabin, amenity kit and bathroom were all better than Cathay and other similar airlines. Plane itself was great. Love the 777-300."
Cons: "Nothing. Was great."
Pros: "Oriental vegetarian meal was thoughtfully organized and tastes well."
Pros: "Entertainment and food was really good for an airplane economy flight."
Cons: "Nothing to complain here."
Pros: "Staff were professional, kind and the food was much better this time. Not too salty like it was before. Blanket was great too."
Cons: "Still too cold and DRY for me."
Pros: "In flight food was delicious and crew was very friendly"
Cons: "I asked for coffee but they gave me tea. another occasion i asked coffee but never received until nxt meal hmmm"
Pros: "Food was provided on a short flight. It was an unexpected surprise."
Pros: "Very nice staff!"
Pros: "The entertainment was excellent for adult and children."
Pros: "Very comfortable and enjoyable flight"
Pros: "The seat was ok... not too narrow neither too wide. All crews were awesone"
Cons: "Plz improve the foods and entertainments"
Pros: "Crew was amazing"
Cons: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."
Pros: "The crew was amazing. One of the onboarding staff was exceptional. Some onboarding staffs were unfriendly."
Cons: "Not allowing a laptop bag unlike Etihad, Emirates and other airlines was a bummer."
Cons: "Too much A/C, feel cold."
Pros: "Food and leg room"
Cons: "All was fine"
Pros: "Crew was superbly amazing which made flight enjoyable."
Cons: "Heating food with plastic containers is unhealthy and might cause cancer to people. It’s scientifically proven fact that plastic and heated food is carcinogenic. So please find other solution for it. Thanks"
Pros: "the crew was amazing"
Pros: "Entertainment was good. Crew were fine."
Cons: "Food was terrible."
Pros: "The service is excellent. Best of the airlines bar nane"
Cons: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Pros: "All crews are helpful especially to parents traveling with young kid."
Cons: "More variety of food would be great"
Pros: "crew amazing,"
Cons: "The seats are smaller than other airlines.My entertainment system stopped working mid-flight on a 16 hour flight from Doha to LAX.Food portion is not enough. No hot towels on boarding, no welcome drink or snacks. Food is served only twice on a 16 hour flight.Rude immigration officers"
Pros: "Seat was sufficiently comfortable to get some rest and I was very ready to be done with the flight when the plane landed."
Cons: "Breakfast option - eggs and a sausage had much to be desired. Other meals were fine."
Cons: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Pros: "The crew was very friendly throughout the 7-hour flight."
Pros: "The trip was very comfortable and food suited me"
Pros: "I got an aisle seat. Bathrooms were not bad in terms of cleanliness."
Cons: "Service was ok. I was forgotten to be served items that other passengers were given. Seating ended up being kind of cramped as passenger in front was relaxing a bit too much. Entertainment was ok."
Pros: "The crew were nice and very helpful. Vegeterian meal was great"
Cons: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Pros: "Caring service, good pod seats on A350 and airy cabin."
Cons: "Snacks and drinks could be betteri"
Pros: "Excellent entertainment very friendly crew"
Cons: "Food is becoming predictable Qatar Airways"
Pros: "On business class, so service was extraordinary"
Cons: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Pros: "Great hospitality"
Cons: "The seats were very uncomfortable. Food was less than mediocre."
Pros: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."
Cons: "Seat not very good"
Pros: "The Qatar crew was great and the entertainment was on point."
Cons: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Cons: "Chairs a little too small for long flights...."
Cons: "There were no food choice when the cabin crew reach my seat all run out"
Pros: "It was actually on time."
Pros: "My flight from Chicago to Doha was late to come in and there was a gate agent waiting for us and two other passengers with a sign when we got off the plane. He told us that our flight had already left but he would get us on the next one. We ended up getting seats on the next flight but then were also given the option to get a temporary visa and explore Doha for the night. We opted for the comped night which included a very nice hotel and $100 in meal vouchers. We absolutely LOVED Doha and the hotel and food was fantastic! I don't think I have ever received better service from an airline or a hotel. We ended up walking around Souq Waquif and the downtown until 1am (we are two young females!) with no issue and just used Uber to get to and from the hotel. Everything was so well laid out for us! No complaints whatsoever!"
Pros: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Cons: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Cons: "Main course is not enough"
Cons: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pros: "They had a surprise business class update waiting for me. Wonderful experience."
Pros: "'Low cal meal for you?' Sorry embarrassing. Nothing low cal really bread butter potato corn thing ... kinda gross, just ate rice which is not low cal. Still waiting for my luggage ... driver will now have waited over an hour... sorry ..."
Cons: "the flight was canceled."
Pros: "Nothing that i like"
Cons: "Delay, bad food, no strict rules about passenger moving seats"
Cons: "No consistency with hand luggage. My companions and I were held to strict weight limits. Others were getting on with three and four bags."
Pros: "I liked the crew"
Cons: "My first flight to DOHA was cancelled"
Cons: "Missed it because my flight from Colombo was delayed by 6 hrs."
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Pros: "Very nice"
Cons: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."
Cons: "asian vegetable meal was uninspired"
Pros: "Comfortable seats"
Cons: "Cabin was very warm for a long time. Boarding could be more organized. Food - fish for main fish and tuna salad. I like fish, but really?"
Pros: "Crew is professional"
Cons: "The interior in the air craft need seriously to be refreshed."
Pros: "Flight was just 10 minutes late so not bad. Smooth flight with courteous flight crew and attractive flight attendants. Great choice of in flight films. Watched 2!"
Pros: "Crew was better"
Cons: "Improve food quality. Garuda is moving backward in quality of food."
Cons: "It's impossible to contact them to arrange infant seats, their HK office phone number rings out and isn't manned and the other country offices keep on redirecting our queries there. They also changed and cancelled our flights 6 times."
Pros: "Crews are friendly"
Cons: "Delays should be reduced"
Pros: "Big plane, excellent entertainment on seat, excellent food, nice crews."
Cons: "Passengers with children & elderlies should be boarded first for priority, for strict implementation."
Cons: "It was ok"
Pros: "The flight was in time. Boarding didn’t take long. Crew was friendly and worked fast distributing snacks for a 25-minute flight. In-flight magazine is informative and colorful."
Cons: "Phone check-in until 1 hr before departure would’ve been helpful."
Pros: "On time smooth flight"
Pros: "Flight was not full. Had open seats around me so it was comfortable."
Cons: "Food. Red eye flight served a very low quality snack upon takeoff. Breakfast before landing was a little better."
Pros: "Void Jancok"
Cons: "Void Jancok"
Pros: "Everything! The employees are curteous. The entire flight is inclusive. You are able to pick your seats without any extra expense."
Cons: "There is nothing not to like."
Pros: "Fast boarding"
Cons: "Food is low quality. Nothing special."
Pros: "I LOVED the Flight Attendants' uniforms. Smile!"
Pros: "As above"
Pros: "Flight was comfortable enough. Nothing special, but got me safely to my destination. Service was good, plenty of food"
Cons: "Meals were just okay. I flew Cathway last month abd their food was better, plus they gave us hagendaz ice cream which was a major happiness booster."
Pros: "Boarding on time, efficient flight, handled well, on time at destination."
Cons: "Long check in queue, many counters closed, counter staff seemed very busy with talking to their colleagues while checking in passengers. I am used better from Garuda."
Pros: "Probably the best food I’ve had on a business class flight."
Cons: "Entertainment just OK. Garuda lounge in Bali dire"
Cons: "Plane was delayed"
Pros: "Smooth flight on time including lunch service. Good entertainment system. Friendly attentive crew."
Cons: "Low quality food. On arrival in Bali walked a long way inside terminal down corridors and up-down stairs without anyone guiding disembarking passengers and without signs guiding us. We even passed other passengers in the halls boarding their flights. So disorganized!"
Pros: "Garuda Indonesia is the most reliable sky-mate so far for domestic route. Proffesional and well informed if there is something happened beyond normal."
Cons: "I'm a bit get bored with the food."
Pros: "The flight crew was amazing, as always. Boarding was fast and simple. And the flight wasn't packed so there was plenty of room."
Cons: "There really wasn't anything bad. But I transferred from a Boing-777 so the smaller, older plane just didn't feel "nice". But it's only a 1hr flight so whatever."
Cons: "Indian family running around and flight attendants screaming at them to sit down. Horrible experience"
Pros: "Great experience, friendly staff, great food. (I travelled business class)."
Cons: "Boarding started late. Needed to wait quite some time in the corridor, without further explanation. Likely because of a rain leakage, but there was staff, who could have explained it."
Pros: "Overall great service and good experience. Very attentive crew and goid food."
Cons: "Although the business class cabin has been quite new, the seats are made for very short people and my headrest sat at my shoulders (I am 5’4”). This made the 5 hour flight very uncomfortable."
Pros: "On time, entertainment on the board, good quality service."
Pros: "Planes are confortables"
Cons: "Always late ? 3 flights this week with Garuda all 3 be delays. How they get away with this.."
Cons: "Garuda couldn't check my bags all the way to LA. Had to go through customs twice! What a pain!"
Pros: "The crew was very friendly. The airplane was on-time, clean and comfortable. The food was delicious. There was no in-flight entertainment, but that's ok. The flight was short."
Cons: "There was no in-flight entertainment, but like I said it was ok since it was a short flight."
Pros: "Beautiful NEW Terminal at Jakarta!, but Plenty of food outlets. Waiting areas are very large and accommodating. Security area is large and extremely efficient in processing passengers. Security personnel were friendly."
Cons: "Due to the enormous inside volume it is impossible to maintain a pleasant air temperature. It's nearly impossible to hear any announcements due to the extremely poor acoustics. The large open spaces and ceramic tile floors aren't conducive to hearing anything! No announcement to the departure time as we were already 20 minutes past the established boarding time as indicated on the boarding pass. I was sitting quite close to the check-in counter and was able to decipher that the boarding process was going to happen soon, so I took a position in the line without any announcement."
Pros: "I had low expectations and the entire process felt like flying in the states but with much better food!"
Pros: "Good service, clean plane, friendly staff"
Cons: "Very small amount of food, no refill on drinks!"
Pros: "They sprayed air disinfectant on everyone as required. They had a sky priority lane. Extra space seats had a lot of room."
Cons: "Food was not great. What bothered me the most were the number of people they allowed on board who were incredibly sick. There were a couple of people next to me who should not have been allowed on the flight (including stomach sick from the start of the flight). Very very disturbing."
Cons: "Staffs separate seat from parent and kids. Crazy."
Pros: "In Indonesia you fly Garuda not because it is cheapest, but because it has generally the best ontime record"
Pros: "Very friendly staff, professional. On-time and efficient."
Cons: "They sprayed insecticide in the plane with little or no warning prior to our arrival in Hong Kong, and I had a bad reaction to it (dizzy for the next several hours). I would recommend providing masks for passengers who desire them and plenty of prior notice to put those masks on."
Pros: "Friendly flight attendants with good food. The arrival time was scheduled, no delay."
Pros: "Nice to have food and good entertainment on an affordable flight"
Cons: "Departure gate changed over boarding time. The waiting gate was hot"
Pros: "The crew are polite."
Cons: "Insufficient information about boarding , no announcement. No information screen. The food was a bit strange."
Pros: "Garuda has come a long way to be voted as worlds best cabin. I'm impressed by the service and the food. It certainly has improved. Certainly will fly again with them."
Cons: "The only negative feedback was the transit in Depansar whereby luggages have to be claimed when transferred from international to domestic terminal. This is cumbersome and time consuming. As luggage have to be check on again. I do hope they will have auto self transferred in the near future."
Pros: "Cabin was in good size, crew was friendly and professional, in flight entertainment was top notch."
Cons: "Boarding was late. When we got to Soekarno Hatta, it took a while before they could open the door of the plane and let everyone out because they were waiting for some equipment (the stairs i'm guessing). Then they put us in a bus which took a loooong time to get to the right terminal. I was sick at that time so this was very inconvenient."
Pros: "The staff, on time departure and everything was friendly."
Pros: "Professional and Excellent Customer Service"
Pros: "Cabin Crew is friendly and professional"
Pros: "I really enjoyed the in flight meal, much better than other airline food I have had!"
Cons: "The in-flight entertainment was ok, could do with a few more new films and more episodes of TV shows!"
Pros: "The hospitality was so genuine and wonderful on Garuda. Highly recommended."
Pros: "Wonderful service"
Pros: "The crew were amazing and attentive."
Pros: "Seating space for short people..not average height people"
Cons: "Wider space for seats"
Pros: "So nice, smile everytime, clear information and direction"
Cons: "I really hope they will serve wine or liquor but that is okay"
Pros: "Good food"
Pros: "Boarding on time"
Cons: "Food was not fresh. Some crews could not understand English well"
Pros: "Smooth operator"
Pros: "Amazing service and food"
Cons: "Little cramped bit not bad"
Pros: "Cathay Pacific has the most attentive flight attendants of any airline on the planet. We had a tight connection in Hong Kong. They accommodated us, by having us move up to Business Class just before landing so that we could get off the plane first. We made our connection without any problem."
Cons: "The blankets and pillows were dirty and worn out. The plane was the same."
Pros: "The crews on Cathay Pacific set the standard by which all airlines could learn. Experienced, professional, helpful and courteous. Gentle with the elderly, going the extra mile to make them comfortable. No bickering between flight attendants, they work as a team and made my first time experience flying into another country enjoyable."
Cons: "Most airline food is awful. It is what it is. The fruit appears to be frozen and just thawing making it a bit tasteless. However, it is better than most while traveling within the USA."
Cons: "We didn't get to fly on Cathay, our flight was delayed and thank god WE asked if that would effect our connecting flight in Hong Kong because we would have missed it had WE not asked (the agent should have checked that for us). We had to fly on Thai airways vs. Cathay. We were on our honeymoon trip, we had to fly a different airline, we got stuck in middle seats and couldn't sit together. Not exactly how you like to spend a honeymoon trip, removed from your spouse and sitting with strangers stuck in the middle which wasn't what we booked. Extremely disappointing!"
Pros: "It was only 3 seats across and lots of new movies (current) movies"
Cons: "OMG! There is zero leg room. The seats are hard. And the crying babies with parents who should have never reproduced made this flight help. We tried to get help from crew but they told the parents to quiet kid and t g end walked away"
Pros: "It didn't crash"
Pros: "Entertainment and efficiency"
Cons: "I don't see how a world class airline can not provide its passengers I economy pure clean bottled water in 2016 The water they served tasted absolutely terrible and disgusting and I found out it was tap water from a basin . I have t flown with an airline in 20 years that doesn't serve bottled water to splits passengers no matter the class of service Disgusting !"
Pros: "Fast bag drop off at the airport, friendly staff, comfortable plane, good food and excellent entertainment system. Can't complain!"
Pros: "The food was decent so that was the only good thing."
Cons: "The flight delayed the connecting flight so I ended up waiting for an extra 5 hours to catch another flight."
Pros: "Friendly and efficient crew"
Cons: "My knees pressed up against the seat in front of me. Tiny cramped seats for a very long flight."
Cons: "Our plane was late leaving Shanghai so we missed our connection to Hyd. Then it was routed to nearby airport for refeuling. Once in Hong Kong we were assigned a hotel but it took 2 hours in a Taxi line then an hour to the hotel. I wad so tired i could only sleep at the hotel while resting to return to the airport the next day!"
Cons: "Poor service ! Flight attendant used restroom for 30mins while there are 4 people waiting outside. Came out without saying anything and looked angry. The worst food ! Horrible !"
Cons: "For an airline that has good reputation, they had pretty old planes. My entertainment system was not working properly. Seats were dirty. I had a window seat and the window had a food stain on it. Crew kept serving the person next to me alcohol even though he was drunk. I found that very unprofessional with no regards to passengers sitting next to him. Drunk passenger misbehaved with me and passenger still kept serving him alcohol."
Pros: "Great service and speedy boarding etc."
Cons: "The plane was a little old, but a good flight overall."
Cons: "Delayed 3 hours in tarmac"
Cons: "Food is not good and not served on time. Crew members arent professional and rush through things"
Pros: "Stewardess responsive to requests"
Cons: "Seat headphones not working Toilet dirty"
Pros: "Cathay Pacific always seems to have top cabin personnel. They are very attentive and really seem to try to meet your needs, more so than the crews of other airlines. Flying is not a particularly fun experience, but Cathay does its best. It's a bit hit and miss with the food, but this time my special request meals (Asian vegetarian) were pretty good."
Cons: "These 777's have really crappy legroom. A330's are much more comfortable (well, Airbus in general)."
Cons: "Delay 1 hour by the ohters' borading accident and I missed to transfer the next."
Pros: "The people who work for the airline are the ones who make it one of the best airlines to take. They provide one of the best customer service experiences I have ever gone through."
Cons: "Small portion of meals"
Pros: "Cabin crew customer service was excellent..the food was fair..not too many choices .."
Cons: "The seating so close to the restroom was gross..and there was many empty seats.."
Pros: "Flight delayed twice and run out of meal option."
Cons: "They had no clue .. About meal .. What is disappointing was no body had a way to make me feel that they cared or they have an alternate plan"
Pros: "The seating, cleanliness, entertainment are all good. Food was good too. It might not be sufficient for everyone though."
Cons: "The service was not great. There were no greetings and no smiles on the faces."
Pros: "Staff was terrific"
Pros: "the service is better than many airlines"
Cons: "the seat is not comfortable, too stiff, food is not as good as like before."
Pros: "Comfortable seats and good leg room, crew was very responsive"
Pros: "- Comfortable seats - Smooth flight / takeoff and landing - Good food"
Cons: "very very poor comfort with too less leg space or seat space. only athletic body types can fit into those seats. Indian vegetarian meal (especially jasmine rice) is horrible."
Pros: "Boarding is easy. Crew is responsive too. Good video documentaries"
Cons: "No standby bottled water on seats upon boarding. After meals nobody is roaming around for extra water, coffee or tea although you can request it through your video screen. Not much movie selection."
Cons: "very very poor comfort with too less leg space or seat space. only athletic body types can fit into those seats. Indian vegetarian meal is horrible."
Pros: "The food was the best part."
Cons: "Some crew were not nice. Entertainment system was disappointing."
Pros: "Good entertainer"
Cons: "Service good"
Pros: "Was very happy with the flight."
Pros: "Plenty of room in the exit row and loads of entertainment options."
Pros: "Crew were attentive and polite"
Cons: "Line up to the checkin counter was with 1 security check lane that jammed the whole process. You need to line up 30mins before you get to counter. Bag drop were as much people as checking in people."
Pros: "Airline crew was wonderful. Friendly and helpful. Only downside was each flight had an hour or more delay due to missing crew members."
Cons: "Promptness of schedule flight"
Pros: "It was good."
Cons: "The hostesses would not serve water/juice etc. They asked us to pick up from the Deli. It was new to us."
Pros: "Clean new plane"
Cons: "We were late leaving and we were even more late arriving even when the pilot came on and told us we would be landing on time It is a shame that airlines lie about take off and landing times They tell you the time they lose the gate and the time the whells touch down not the time you are off the plane"
Pros: "costumer service in hong kong airport is worst. They are more kind of racist and dint help and respond properly to the problems and doubts we have."
Pros: "all has been perfect"
Airlines flying from Jakarta to Hong Kong have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights