The crew checked the immigration laws very quickly for Russian citizenship and confirmed our FVTF for Singapore for 96 hrs. Thank you.
The local Turkish Airlines staff in Helsinki isn’t not aware of immigration laws of Singapore and wanted to refuse even our first boarding and threatened us with deportation on our own from Singapore. We had the next connection to Istanbul and then Singapore. The airline’s online check in system is requesting the visa to download and doesn’t have any option for 96 hrs VFTF passengers. So in general we made the complaint to the airline, as the boarding experience was awful due to unprofessional staff that doesn’t check or want to check the exceptions in the global system.
Majority of the staff were simply awesome and very very supportive and helpful
I have travelled many times on Turkish, but they always board at least 30-40 minutes past the stated time. If informed properly, passengers can choose to spend more time in the .lounge instead of standing around by the gate waiting to board. The new lounge at DFW was a big disappointment. The aircraft itself was a shock. In the past I have flown this sector with regular business class seating configuration of 1-2-1, The 2-3-2 seating is very disappointing after paying such high prices for tickets. The DFW to Istanbul segment was slightly better, but the Istanbul to Delhi segment was no better than premium economy. I will try to travel more on airlines which give business class passengers more value for their money.
Typically great service from Turkish with comfortable seat and amenitie, good food and great attention from staff.
Good overall. Seat spacing a bit tight between IST and ISB.
Went great, they even reopened the gate for me when I arrived late.
Overall it was good. Food was bad. I ordered gluten free vegetarian meal. But I got gluten free chicken for my long flight from Seattle to Istanbul. I don’t eat any kind of meat. Second meal I got eggplant with meat which I couldn’t eat. I don’t understand why we can’t get gluten free vegetarian meal for a 12 hour flight. I eat the bread and that was it.
the flight was cancelled and I was rebooked twice, once 26 hours later, then another 24 hours later. In total the flight was delayed for 40 hours. Never again will I use kayak or Turkish Airlines for my travel.
it was a terrible experience. after 4 hours at the gate the flight was cancelled. the airline offered to rebook the flight for 26 hours later. Our team was travelling for an international competition. They missed the competition because the airline delayed them for over 30 hours. We already left the airport but the next morning we received an email stating that we were rebooked for a flight which was another 24 hours later after the already rebooked flight. We bought a ticket on Kayak. The reservation was delivered with a logo Airfareassist. I used Kayak services for over 20 years and assumed that I was dealing with a legitimate organization. Once the flight was postponed for over 40 hours, I learned that Airfareassist is a 3rd party agency whom kayak routes business to without notifying me, the customer. While I was entitled for a full refund, which was confirmed by the airline, Airfareassist only offered a partial refund and kept the difference. Kayak has failed to do a due diligence on the 3rd parties they do business with. As a result I will never do business with kayak again and am filing a complaint with the BBB and the Secretary of Transportation. This is a pure fraud and its unacceptable.
