Because of the long lay over hour, Rwand Air offered a free hotel accomodation and transport. This was highly appreciate d
Pleasant, relaxed flight. I had 2 seats to myself, which was a bonus. I couldn't find a flight tracker ap so I could know where we were but that's a minor complaint. On the plus side, the passenger announcements did not come through my earphones but were on main speakers only. That was a nice touch.
Flight delayed by 3 hours 45 mins and no explanation given or apology. Rebooked on a flight departing to final destination 48 hrs later and baggage not delivered.
My outbound flight was grounded in Lusaka so we never made it to Paris. DO NOT fly this airline you will be stranded and your plans will be completely disrupted
Inflight entertainment with electronic charging stations can help during a long flight.
The flight was delayed with no notice. No inflight entertainment. Communication is vital in any business.
Poor communication: Flight come directly to kigali , didn’t come via mumbasa. Favouring to Rwandan passenger to move from economic to bussiness class after flight depart. Where they don’t asked other older passenger who need more comfort. Rude staff : chekin airport at Mumbai. Talking in local language (marathi) while serving and no sorry no thank you attitude.
The stewardesses not being irritated by customers, but understanding that everyones comfort and requests should be handled with respect and understanding, not showing their obvious annoyance. I observed 2 people being treated rudely. I would never my staff to treat anyone so disrespectfully.
All around pleasant experience. Flight crew were efficient and polite. And the flight was on time.
I was not allowed to board my flight due to a booking error with Kayak which customer service has not responded to me about yet. I had to book another flight at the airport.
The flight attendants were great, the food was also very good. The entertainment in the plane could be improved by including screens to watch shows/ movies.
Boarding confusion, just asked for a cup of water and the crew answers was shocking
Retard cuisant et criard. Inadmissible. Corruption et pratique non recommandable du personnel chargé de faire le Check des billets avant de passer au comptoir d’enregistrement. La dame qui me recevait voulait à tout prix me coller pour se faire d’argent. L’avion devrait faire escale à Douala donc on ne descend pas au sol. Pourquoi me demander où exiger que je devrais avoir un visa sur le Cameroun. C’est inadmissible. J’allais au Tchad et elle sait bien que je n’avais pas non plus besoin de visa compte tenu des accords de réciprocité entre état. J’avais mon visa et pourtant elle insistait. Ce qui était marrant ces collègues étaient complices. J’ai dû hausser le ton et l’insulter proprement. Mon adrénaline a monté. Trop de corrompus et moins de gens intègres dans vos rangs que ce soit à Cotonou et surtout à Accra. A Cotonou à l’agence principale, il vous faut un audit pour le personnel chargé de ventes des billets. Merci de transmettre à Asky
They take your hang luggage and it never arrives to your destination. They don’t follow seating arrangements
You need screens on every seat so passengers can watch movies, documentaries, music or something else to avoid to get bored.
Everything was perfect, Happy to have this great airline that serves all Africa.
The crew were good but I still did not have my luggage till now I keep checking no response
The crew were amazing. They should improve the inflight entertainment
The crew was unfriendly and very rude to name a few (Helina). I felt unsafe due to most of the cabinets were open while on flight. All in all the flight was ok, but the crew needed more training on customer service most of all for international flights.
Check in took over an hour because printer was not working. Attendant did not know how to give free layover Addis Ababa hotel vouchers or update frequent flyer number. After repeated attempts, got voucher emailed. However hotel wanted printed voucher hence more delay. Bus time from hotel back to airport was printed 4:50 hours, but hotel reception called at 3 pm saying bus will leave at 4 pm. Then hotel reception called again saying 4:15 pm. We rushed at 4:15 pm and bus was not ready until 4:40 pm. Many audio outlets were not working in planes.
I had a memorable experience. I dont have any comments at this time regarding waht could be better.
It is nice and great but the houstees crew are all the way back arguing with customers and behavior issues same of the crew i saw that also all the trips were very much butter!
They only gave us 30 minutes to make an international connecting flight. We didn’t make the connection but they did do a good job rebooking us despite the chaos. Our bags didn’t make it back and their process for customer support is pretty bad when it comes to luggage.
POSITIVES The hostesses were mostly pleasant, NEGATIVES The full flight wifi was horrible, hardly able to use it. My charger port was not working which made me use my neighbour's port which resulted in an accident which ruined her flight. During dinner, meat ran out when the cart got to us forcing us to eat vegetarian which was not great. We watched everyone around us eating meat. My wifi did not transfer to the second leg of my trip as they promised as they changed the plane. I was thrown off the window seat I booked for the 2nd leg of my journey as they changed planes, all done at my expense. This was not a cheap flight ($2600) which i hurriedly had to book to attend my mother's funeral who passed away suddenly. I was honestly disappointed with the whole saga as I heard Ethiopian Airlines was one of Africa's best.
The food was terrible and the seating was uncomfortable, but the airline did a great thing letting us board in Abbis Ababa on our connecting flight after our original flight was very delayed.
Checking in wasn't organized, too many so-called diplomats were jumping line while everyone was waiting in line. They should have their own line not to impede on other passengers that was also waiting to be served. We all paid money and there should be no discrimination because everyone's money should have the same value diplomat or not! If they want to give diplomats some special treatment then let them create their own check in desk and not treat other passengers some that are (elderly, some with children, pregnant women) making them stand longer in line than necessary just because people are jumping line 😡
It was an old aircraft, stiff seats almost wooden chairs with thin cushions. Food was ok.
I purchased the upgrade to have 3 seats open, so I was able to sleep 9 hours. Without that I would have been miserable
Our luggage was supposed to be checked through from Arusha to Cape Town. We didn't know that it was a self transfer in Johannisburg. Kayak should not have sold this flight combination with out a self transfer alert.
There was chaos checking because of a canceled flight the day prior. Also, we had an issue with tickets. The KQ agent went above a d beyond to help us get on board the flight Overall the 13+ hour flight is uncomfortable in coach. I may try to upgrade on return
For a long haul flight, the seats were too narrow. Paid for extra legroom but wish I could have paid for width! I was pressed against another person for the whole donation of the flight.
Delayed flight made my day very long, but other than that KQ got me to my destination in good shape.
The nice treatment and lovely pilots who accepted my son inside for a photo.So lovely of them
Got delayed for over 24 hours. Fight was cancelled. Was put up at a nice hotel whose kitchen was unfortunately not prepared for the sudden influx of guests The headphone jacks on the seat were loose and sound kept getting dropped over the headphones. Food was good though. Certain items (Amarula) were not available for purchase over the on-plane duty free. Had been told i would pick my luggage at my final destination*wrong* had to pick it up in JFK and recheck it and then got charged for it**** too tired to argue with the Delta staff on the issue.... after a 15 hr flight.
This one is not bad even it is late, but they apologize and every time they announced the update.
I’m very disappointed for this trip and I will never travel again in this airline. In addition, I don’t recommend to any human being to travel to Kenya Airways. They keep me at Nairobi for 4 days without care. I was at Nairobi from 6 a.m Morning up to 10 a:m Thursday. For that reason, I have trouble for my work and may be I will lose my job. During for those 4 days I didn’t have my medicine, I didn’t have clothes to change because all my clothes were in my checked bags. On Thursday, when I got flight, they don’t even apologize for all consequences I had. During for those 4 days, I learned many things for this airline. It is their system to treat passengers like this because they had hundreds or thousands passengers around Nairobi waiting for their flights after their original flights cancelled. If I lose my job, I planned to file claim to the airline. This is not airline to travel with.
They weight duty free goods at check in and count the weight as carry on luggage. Results : for 4 bottles I had to opay $150. rip off. Be careful to avoid any duty free shopping at Dubai airport
We boarded late; there was a problem with passengers that I believe TAAG could have handled much better. The Crew Handled it Excellentely but TAAG was not able to resolve the issues instantly and led to a 2 hour delay
The scheduled departure was delayed 9 1/2 hours and then delayed another 45 minutes due to baggage or something. Apparently the return flight is delayed 10 hours also, which means I miss my Lufthansa flight out of Luanda. Perhaps this is a scheduling change for which people were not notified until the last minute.
I did not receive any confirmation email of this booking and only on receiving it 24 hrs closer to the flight - I tried to cancel it as I has already booked another flight
Short lay-overs and total flight times. Everything else could have been better.
