Daily cleaning, installation of cabin HEPA filters
Honduras has resumed international flights. Travelers must bring a PCR test. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Free entertainment and snack. Customer service was great with my bags and had options for picking up and delivering"
Cons: "My bags were not there when I landed"
Pros: "Fantastic crew"
Cons: "Great trip"
Cons: "Full can of soda"
Pros: "Left right on time and arrived at early. Relatively efficient boarding. Seats ok."
Cons: "Nice to have inflight entertainment to own devices. Would have been helpful to have emails in advance letting you know what browser/app requirements are! Bathrooms are at a premium on a full flight!"
Cons: "We are stranded in Miami due to another passengers medical needs. That delay caused us to miss our Connecting flight. We are now unable to get to Belize until Friday and the best they will offer is a coupon for like $30 off a crappy hotel. Next time I’ll lsy more for delta’s far superior service"
Cons: "The AA app broke"
Pros: "Plane had three delays. Apparently American mechanics are not allowed to strike so they have these fake or very slow mechanical issues."
Cons: "Be on time. We missed our overseas connection and had to buy new tickets to Italy"
Pros: "Seating space is like putting 5 pounds of something g in a two pound bag. Not enough space."
Cons: "Organization on when the flight would be leaving. BETTER food vouchers. And prudence goes a long way"
Pros: "The crew was very friendly."
Cons: "The flight was delayed. A terrifying amount of turbulence the entire flight from Philadelphia to Omaha. I arrived later than expected."
Cons: "Leave on time"
Pros: "Service for wheelchair was excellent with staff at checking counters"
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Cons: "Bag check fee is steep for students."
Cons: "Such tiny seats."
Pros: "Comfortable aircraft with an efficient and present crew."
Cons: "First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged."
Pros: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Cons: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Pros: "The seats were comfortable and the attendants were super nice"
Pros: "planes were on time, good flight"
Pros: "On-board staff were professional and kept everything running smoothly and with great communication from the pilot."
Cons: "Claiming baggage at LaGuardia was an hours-long process for everyone on the flight leading to raised tension and lots of tired folks on what was already a late (and delayed flight)."
Cons: "The gates closed early and I missed this flight! Horrible service, never flying American again."
Pros: "Nice people at the counter in Paris!"
Cons: "How They managed the cancellation!!!very poor! Send to Miami!!!very desagreable people at the counter there! No one flight was in time going to Europe!!! I arrived a day later !missed my train connection to Strasbourg.!!!! Coming back could not confirm my flight because the page did not allowed me to do so.....my place was all ready given!!"
Pros: "Crew was nice"
Cons: "Lost my flight and for next avaulable flight was left over by just seeing how other passengers were given priority before me."
Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Pros: "I gate checked in the stroller at LAX. When it was pretty much dumped in front of me at LHR with an unspecified apology, the sun hood was bent so it doesn't fold right anymore, there's scuff marks on the side, there's a part missing from the left wheel and it drags to one side now. Not happy. If I'd been told, we'll take this off you and damage it, I might have checked it normally. Our car seat was fine."
Cons: "Damaging our stroller. Food wasn't good either. A yogurt with various toppings apparently is a "Continental breakfast"."
Pros: "On time, good food, good entertainment and comfortable seats."
Cons: "Very poor boarding. Crew late but did not start screening and checking passengers until late. Had to ride bus to plane and walk a short distance in the rain which was moderately heavy."
Cons: "Imagine, thanking up until the last minute that you were taking one airline only to be taking another. Imagine no one alerted you to the fact that you were not taking Finn air, as all of your travel documents indicated, but American Airlines that had set up operations with Finn air as a front to cover their poor allegiance and performance as of late. Classic bait and switch at the tune of several thousand dollars. This is worthy of congressional over site."
Cons: "The usual delays out of O'Hare. This plane was an older plane, but good enough for a medium length flight."
Cons: "Flight delayed 3 times, mini plane."
Pros: "Nice crew"
Cons: "Old aircraft with issues"
Cons: "I know there is little to be done about who you get seated next to. I also know you do your best with full flights. However I was seated next to a frightening woman who touched me and laid on my the whole flight. No matter what I did, she moved closer to touch me and did not give me personal space for the entire flight. Since it was a full flight I couldn't ask to be moved."
Cons: "Both flights delayed. A six and a half hour drive took nine and a half hours by air."
Pros: "I flew Tokyo to Vegas and the entertainment was great."
Cons: "They cancelled my flight vis lax and put me on a flight vis Dallas. That added about 7 hours to my journey. Then they sit on the tarmac for 50 minutes doing nothing on both of the two flights."
Pros: "Roomy aisle seat"
Pros: "QF operated by American Airlines. First time flying AA from LAX to SYD (typically do this trip once a year). Overall a good experience, much better than I was anticipating. They diid not charge for surfboard, which was great. Plane is smaller than Qantas Airbus 380, so boarding and getting off plane was quicker. Would fly again."
Pros: "all the experience"
Pros: "It's fine, you know what to expect."
Cons: "No entertainment; no TVs, no music."
Cons: "Live Tv CNN did not work"
Pros: "Ontime working airplane with good crew"
Cons: "Setting is crowed especially when person in front reclins entertainment does not support many android and no kindle device"
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "On time. Smooth flight."
Cons: "A bit of wait I'm the taxi area in Miami. Not AAs fault double."
Cons: "Budget Rental, OMG 55 min wait in the parking lot before some would check myself and several other renters. NEVER use budget again. Its not that they were understaffed. I saw Budget employees standing around doing nothing. On a side note the inside of the car was coated with a white cleaning solution, windows were dirty, and windshield fluid was empty."
Pros: "Overall very good"
Cons: "Nothing specific"
Pros: "Captain and crew were capable and friendly."
Pros: "Being able to have my own individual entertainment. Staff handled the situation at hand with dealing with everyone's frustration pretty well."
Cons: "That we had to wait for a pilot to show up for the original pilot fidnt show up for work. Then had to deboard just to get back on 15 minutes later as too many people wanted to get off, which delayed take off."
Cons: "The seats were so cramped we could barely move. It was hot, it felt like there was no a/c most of the flight. The flight crew was late which delayed my flight. Awful. I will never fly American Airlines again."
Pros: "Great crew, comfortable and clean flight"
Pros: "On time & well organized"
Cons: "All good. Average service, or lack thereof, for American carrier"
Cons: "Cleanliness of airplane. Vents and tray tables were very dirty"
Pros: "Flight was canceled."
Pros: "The funny crew"
Cons: "Softer landing"
Pros: "It was just okay"
Cons: "Nothing just flying in a smaller plane"
Pros: "Departed and arrived on time."
Cons: "Legroom was minimal."
Pros: "Staff was super friendly and very helpful. They made boarding and the rest of the trip a wonderful experience."
Cons: "The small baby in my row had a hard time adjusting and cried a lot. Can small kids and their parents be seated in a separate area near the east of the plane where they're crying won't be so disruptive?"
Pros: "Seat was comfortable but little leg room."
Cons: "Difficult to find outlets between seats."
Cons: "flight delayed by 3 hours. no reason given- effected subsequent schedule..."
Pros: "I like that the process was very smooth in San Fransisco, boarding, crew, etc"
Cons: "I waited 45 minutes because my bag got loss in the ATL airport."
Pros: "New Polaris Business"
Cons: "Cabin crew"
Cons: "Uncomfortable seat. The seat belt was broken!!"
Cons: "Phone charging outlet under my seat didn't work."
Pros: "For the first time I did not fly on a puddle jumper. Not only was it a real jet, it had good seat comfort and leg room even in economy class. The crew was friendly and attentive. They came by with offerings of water at least 4 times for a 2+ hour flight. Contrast that with my last two 5 hour flights on Virgin and American where they came by with water — ONCE. WiFi wasn’t working for either flight and of course the lack of decent food is discouraging. The coffee has improved which is a plus. Overall, good job, United! Nice not to be jammed in like sardines for once."
Cons: "Every time I fly to Denver, we land in one terminal and your connection is in another terminal that requires a train ride to get there. ,ayovers are short — generally barely an hour. If the flight is late you stand a very good chance of missing your connection, as I’m betting happened to over half the passengers on this flight. I was the lucky exception — this aircraft was actually the connecting flight too. Why can’t all United connections be in the same terminal? It makes no sense."
Pros: "Service was excellent and it was on time"
Cons: "Not good with disability wheelchair services sudden gaye changes unable to accomodate standy despite reprated attempts and multiple flight options with 4 hr airport layover"
Cons: "Late departure not good with wheelchair disability services"
Pros: "This was a flight headed into a hurricane zone, so not crowded."
Cons: "It would be great if will-fi didn't have a paywall."
Pros: "In Witchita10 min ahead of schedule"
Pros: "Flights were on time and one even landed early."
Pros: "No entertainment due to short flight"
Pros: "Greg care and service from those stationed on board."
Pros: "Flight was fine and flight attendants were nice. Employees at the gate were less than helpful."
Cons: "United booked too many flights when they knew the destination was limiting arrivals. This delayed our flight by 3 hours. Communication to the travelers was poor and misleading."
Pros: "The crew was amazing. I was traveling alone with an infant and since the flight wasn't full, the ticketing agent moved seats around and gave me an entire row! It was so nice to have the extra space with all my things and to get up freely when needing to change my sons diaper. There was also a changing table in the bathroom which was much needed."
Cons: "Tried to book legroom online and by phone but told it was all sold out; only to arrive and find out it wasn't and had to pay $40 more."
Cons: "My bag didn't arrive to the destination. The food in the plane was terrible. I was really disappointed from the company."
Pros: "Priority boarding was cool, no problems with the flight."
Cons: "The seats were too small as usual."
Cons: "This airline is so beyond awful. American has the most janky planes, uncomfortable seats, and worst service on the plane. I had to beg the flight attendant to get me a wine because I was asleep when they came by and missed them by not even a half hour... She acted like it was so hard and it took asking 4 times and finally just asking another person. I was so annoyed. They also have shitty food selections per usual. Who chooses those snack items?! They clearly have no taste. I was miserable the whole flight. I usually am not a miserable traveler so this isn't just me being negative, I seriously may write one review every few months, only if something is really good or really bad. The fact that I'm even taking the time to write this says a lot!!!"
Pros: "Everything went fine no problems and it was XMAS eve"
Pros: "Flight left and arrived on time. Good service on board."
Cons: "For boarding at the gate, attendant scanned boarding passes at one terminal and asked passengers to board next to another terminal across the room. Anyone could have walked onto the plane without a boarding pass, which seems to be a security concern. It felt as if I was seated over the rear wheels of the plane. During taxi and takeoff, there was an irregular bump that made a noise and vibrated the plane every second or so, and sped up as the plane sped up. I was concerned that something was the matter with the tire or wheel."
Pros: "Good service. Friendly"
Cons: "Waited on the plane for one hour after landing because gate was occupied"
Cons: "Old plane..."
Pros: "Wi fi movies"
Cons: "Tiny seats. I'm 6'1" and 225. All passengers need more elbow and leg room."
Pros: "The stewardess miss polanxo was great"
Pros: "Seats were comfortable and had plenty of leg room"
Cons: "United has a problem with its seat assignments. We were not given one on our connecting flight in Houston. That caused us to miss our flight. We were not given seat assignments on returning flights either, even though we we checked in 24 hours in advance. United 's terminal in Houston is very poor. I would not recommend it to anyone."
Pros: "Ticket agent got us on a Delta flight."
Cons: "Flight was cancelled."
Cons: "The plane got changed so I lost my seat then later that evening (hours before leaving for the airport) my flight got cancelled."
Pros: "I liked the movies on the seat."
Cons: "I didn't like the long delay because they didn't know how to manage the weight of the plane. We waited 2 hours on the plane to take off, and ended up missing our next flight"
Pros: "No delay! Earlier then expected."
Cons: "Not to comfy."
Cons: "Seats are too narrow in economy. Check in staff were very slow and at the gate same process repeated. Very relaxed staff :-)"
Cons: "No good snacks to even pay for didn't have time to stop and eat in the airport"
Pros: "They changed my layover flight to a direct flight."
Cons: "Had to wait about 7 hours to get my flight changed due to massive line of people and weather.."
Pros: "Snack options."
Cons: "No entertainment as No tvs and no wifi was available. Even the Delta App was not working."
Cons: "Leg space Terrible"
Cons: "Having lines like southwest (a, b, c) was a turnoff. Having no free tv or news was a major turnoff."
Pros: "Flights were on time, no delays."
Cons: "Three hour Houston delay; I accepted a change in scheduled flights with less delays and $300 compensation, but the offer was withdrawn without explanation. And had to switch seats in the first leg to redistribute weight."
Pros: "Flight and United's new seats are fine."
Cons: "Houston airport closes up shop at 11pm, and they only have chairs with the fixed arms that prevent anyone from laying out on them. LISTEN UP AIRPORTS! the only people overnighting in your airports are people have to wait to a flight in the AM. It's not like we want to live there - we're tryig to ger somewhere else. Even the damn Club lounges close. No 24 hour clubs like at other major airports."
Airlines flying from Lexington to Roatan Island have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights