Daily cleaning, installation of cabin HEPA filters on flights from Lexington to South Pacific
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Scores according to KAYAK customer reviews
Cons: "Very uncomfortable seat. A bit rude flight attendant."
Pros: "The crew was fantastic and the food was very nice."
Cons: "It really would have been nice to have a vegetarian option!"
Cons: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
Pros: "Service Quality"
Cons: "Seat does not recline"
Cons: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
Pros: "Service was great"
Cons: "Sound on entertainment system did not work"
Pros: "Crew tried to be friendly"
Cons: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Pros: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
Cons: "They need some vegetarian options for meals."
Pros: "The crews' smile and politeness were excellent."
Cons: "The line was way long to check in at the Narita International Airport."
Cons: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Pros: "Staff were amazing."
Cons: "Nothing great experience!"
Pros: "Take off and landing was smooth. Stewardesses were very helpful."
Pros: "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
Cons: "The food was horrible. The selections for movies is quite limited."
Pros: "Crew was very nice and accommodating ... refreshing change."
Cons: "Hoping for different movies on the long flight back...and less R rated ones...some different games (like trivia) would have been nice."
Pros: "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
Pros: "Service and food were great."
Cons: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
Pros: "It was a fast flight, the crew was very accommodating and it was very comfortable."
Pros: "Customer service on ANA was as stellar as always."
Cons: "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."
Pros: "Aircraft menu and service"
Cons: "Aircraft seat pitch"
Pros: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
Cons: "More frequent offer of drinks to passengers"
Cons: "I was pleased with all."
Pros: "Big TV screen. Food."
Pros: "Good communication, food and services"
Pros: "People the staff was nice and tried to be helpful"
Cons: "Gates kept changing flight was delayed multiple times the flight had no air so I was sweating the whole time my nose began to bleed. I missed my connecting flight to Okinawa they sent me on a hour long shuttle to another airport to fly out the next day."
Pros: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Pros: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Pros: "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
Pros: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
Cons: "Cabin is bit old, seats don't recline enough, smells musty."
Pros: "The ANA crew were very sweet and accommodating"
Cons: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Pros: "Staff was pleasant, food was good, decent movies overall."
Cons: "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
Cons: "crew not able to understand English"
Pros: "Fantastic customer service, excellent food everything was best and clean."
Pros: "I like the courteous and efficient service of the whole crew."
Cons: "I didn't like part of the journey to USA to be run by UNITED."
Pros: "The room and comfort in the larger planes and the crew is always outstanding on ANA."
Cons: "More movie selection....... many are Asian movies which are of poor quality. More food selections. I really don't care for most Asian dishes and I starve on these flights."
Pros: "Stewards were very polite"
Cons: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
Pros: "Best leg space, new air crafts, kids gifts"
Cons: "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"
Pros: "5 stars all around 5 stars around"
Pros: "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
Pros: "on time, great service on flight"
Pros: "Good service."
Cons: "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
Pros: "The middle seats were seperated, so I had my own arm rests"
Pros: "the service is good"
Cons: "the seat is too small"
Pros: "The ANA crew is always exceptional. Drinks and food are constantly being provided and the crew routinely walks about the cabin to ensure passenger needs are being met."
Cons: "For some reason, other countries do not use a number system when boarding. This often means if you're not paying attention, you could be the last to board the aircraft because a line will form almost out of thin air. Minor issue, but a systematic boarding procedure would be good."
Cons: "Wifi should be free"
Cons: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
Pros: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Cons: "There was no Indian or vegetarian food. My wife and my kid had to work with bread and jam only."
Pros: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Cons: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
Pros: "As expected from the Japanese, super polite snd patient."
Cons: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Pros: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Cons: "Can't think of anything, everything was very good."
Pros: "Crew was great, but food I like more like Emirates."
Cons: "No headphones and was not possible to watch movie."
Cons: "Again very impressed with Qatar Airways service on the board"
Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Cons: "Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice."
Pros: "I got a very good seat."
Cons: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."
Pros: "Crew was excellent"
Cons: "Boarding at JFK is very bad. They do not know the meaning of priority. Food from JFK to Doha pretty bad."
Pros: "The Crew was amazing, the service social excellent. The Seat were so cramp, the best sales point fort business class"
Cons: "More space for shoulder and legs. Espicially for a 11h flight"
Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Pros: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Pros: "I got an aisle seat. Bathrooms were not bad in terms of cleanliness."
Cons: "Service was ok. I was forgotten to be served items that other passengers were given. Seating ended up being kind of cramped as passenger in front was relaxing a bit too much. Entertainment was ok."
Cons: "being in the middle of three"
Pros: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Cons: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."
Cons: "Qatar airways should allocate separate seating for families. The crowd was generally composed of labour from Qatar and other middle eastern countries making the flight an unpleasant experience. It felt like going to a factory shift at 4 in the morning."
Pros: "process quick and efficient"
Cons: "average seats"
Pros: "Best host staff"
Cons: "Bad app don’t trust"
Pros: "The planes were nice and the crew was nice."
Cons: "Every single flight we were on was delayed, with no explanation. The food was good on the plane, but almost every meal option I wanted was out by the time the crew got to my seat."
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Pros: "Entertainment list were great."
Pros: "Loved the food and entertainment."
Cons: "Not enough leg room and space between the chair in front."
Pros: "Qatar has one of the best service in the world"
Cons: "Nothing that I ca th think off"
Cons: "both flights had 2 hours delay... also lugages cames with next flight."
Pros: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Cons: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."
Pros: "The staff are outstanding! Friendly, helpful and accommodating."
Cons: "Poor choice of movies. Their 'world' movies should have subtitles"
Pros: "The entertainment options were fantastic! The flight attendants were very cordial and hardworking."
Cons: "I was very pleased with my flight. I really have I complaints."
Pros: "Flawless boarding, service, food and arrived 30 minutes early."
Pros: "everything was as expected from a world-class in the travel world."
Cons: "In economy class, the seats are not as roomy as I thought and leg room space is not suited for overseas 12+ hours travel comfort."
Pros: "Spacious air craft with comfortable seats, crew was very friendly , and efficient"
Pros: "Economy treated like first class!"
Pros: "The food and entertainment systems were good. The staff on the plane were pleasant."
Cons: "Narrow seats and little legroom."
Pros: "Flight was not crowded, room to stretch out. Food and service was good."
Cons: "Difficult boarding procedure."
Pros: "Left and arrived on time, meals were above expectations."
Cons: "Difficult boarding procedure."
Cons: "I had cancelled my flight with qatar airways due to the current political problems. My ticket was booked through the agent airfare.com. They have handled the issue terribly. To start with. They said that they have to charge me a $615 penalty on top of the $750 i had payed for the ticket for cancellation. They mentioned that ill be refunded my $750 from qatar as they got a waiver for me. I received $250 from qatar airways and nothing yet. Airfare's customer service staff is highly uncooperative and v rude"
Pros: "I have never had such an easy long distance flight. Hope to fly with Qatar again!"
Pros: "Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet."
Cons: "Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard."
Pros: "Excellent Cabin Crews, Flights on time"
Cons: "Food is mediocre at best, comfort on 787 is terrible."
Pros: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Cons: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"
Pros: "On Time good service"
Cons: "Serving alcohol on board"
Pros: "Boarding was easy and. Convenient."
Cons: "Seats are pretty cramped, food quality was ok didn't have a lot of variety in inflight movies."
Pros: "Very friendly crew and efficient check-in service. Food was lovely."
Cons: "Multiple problems with onboard entertainment re-setting itself."
Pros: "I travel from Sydney to Europe (UK and Greece) regularly. My experience with Qatar airways was fantastic: I highly recommend it. First of all, the travelling hours are a bit shorter (compared to travelling via Singapore or Hong Kong) probably because of the geography of the cities/connections and the corresponding flight times between Athens-Doha-Sydney. The aircraft was exceptional (I believe it was Airbus A380). It was a double-deck, wide-body and four-engine jet airliner. Cabin and economy class seats were very comfortable and more spacious compared to other aircraft. There was minimal turbulence, which is partially due to the type of aircraft: at least this is my understanding. The aircraft also had wi-fi (complimentary for the first 15 min) and one was allowed to use the mobile phone during the flight (except during take off and landing times). The flight attendants were absolutely amazing. Also, the crew was very understanding and friendly with children. Food was also excellent and in good portions. Overall there was high tech aircraft, excellent service and no delays. I will choose it again in the future."
Cons: "On the downside, I had a problem with my entertainment device during the whole flight: there was no sound, so I was not really able to watch any movies/TV.. The flight attendants tried to sort it out, but it was not possible. They kindly brought complimentary magazines and drinks/snacks, however it would have been much preferable if I could watch a movie or if free wi-fi was offered for the whole flight, as compensation.. My understanding is that this was not an option, due to problems providing free password..."
Cons: "The seats don't recline very far and on the a380 the window is a very long way from the seat making it impossible to lean against. - so difficult to get a reasonable test. The food was not great. Perhaps not qatar's fault(?) but we bought duty free alcohol in Brussels and took as carry on then after a layover in Doha we were advised Australian regulations prohibited us from taking it on board for the final leg - even though it was still sealed in the duty free bag. We were forced to check it protected only by some lightweight clothing and a thin back pack we had been using as cabin luggage. Fortunately it made it undamaged - but it would be better if we had been informed of this at Brussels."
Pros: "Everything was fine, a bit late taking off but the time was made up"
Cons: "The plane's interior needed a makeover, as is old"
Cons: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."
Pros: "fast trip from japan all ontime quick boarding and unloading"
Cons: "the food main meal on an australian airline consisted of meal a) sushi etc b)Japanese style chicken and boiled rice (chicken thigh full of fat and sauce was greasy) could not eat c)pasta twists with dried up sauce (could not eat) very poor quality food will bring my own next time no plain option"
Cons: "Flight from Bangkok was delay and miss the connection flight."
Pros: "I had to change flights to LA."
Pros: "Snacks and the drinks are good. Boarding are pretty smooth."
Cons: "Dinner and breakfast are not too good. We waited for long period of time for the luggages."
Cons: "Disembarking.... No gate so had to get bus to shuttle to terminal... 1 bus for nearly 1000 passengers.... Took nearly 90 minutes to get off plane."
Pros: "WiFi on board"
Cons: "Still don't like greasy toasties for breakfast but better than butcher muesli"
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Pros: "Personable staff"
Cons: "Delayed 2 hours with little info."
Pros: "IFE Snack - bacon quiche Service"
Cons: "Stink The usual cramped seating Long wait to deplane"
Cons: "Flight was an hour late leaving. This caused me to miss the connection in Sydney (even though its gate was still shown as open when we arrived. There were a quite a few passengers booked on the connecting flight but Qantas made no attempt to get us on board it and instead re-booked us for the next flight which was scheduled for 2.5 hours later but, in fact, left nearly 3.5 hours later. Breakfast consisted of rubber egg."
Pros: "Friendly crew Comfy space Reasonable food Boarding was easy"
Cons: "Would have liked to be offered a second hot drink or would like the cups to be a bit bigger. Fresh food"
Cons: "Late arrival 15 min taxi to gate 22 mins wait for bags and$23 yo get to International Terminal. Next time fly via Melbourne"
Pros: "Great support with wheel-chair assist."
Pros: "Staff polite and friendly. Entertainment on my ipad with wants content great."
Pros: "quick on time flight"
Cons: "cabin VERY hot and cramped"
Pros: "IFE for such a short flight, headset free. Cabin crew were quite pleasant. B737-800 series (Next Gen.) is a nice plane."
Cons: "Cramped. Lunch was that revolting beef & kale pocket (again!). Highest a/f of Tiger, Virgin & QF, which is fine if it’s worth it, which it most definitely wasn’t."
Pros: "The staff did the best they could to accommodate everyone on a full flight in economy. The passenger in front of me had a failed entertainment system and the staff handled it very well."
Cons: "The leg room is obviously minimal in economy but compared to Singapore Airlines this was cramped and when the seat in front reclines it's almost impossible to find a comfortable position if you're over 5 foot 9! food was below par."
Cons: "Qantas food gets worse each flight."
Pros: "All good"
Pros: "I always enjoy the flights that have the in-seat entertainment."
Cons: "No complaints."
Pros: "Individual usb charge port and meal"
Pros: "Cleanliness and comfort of plane, professionalism and courtesy of staff. Quiet, dark cabin allowed for restful trip."
Cons: "Not enough legroom or seating area... Obviously you are downsizing, hoping that people will spend more to upgrade."
Pros: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Cons: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
Pros: "They had free wifi!"
Pros: "The new clear aircraft"
Cons: "The fruit was not ripe and not edible."
Cons: "2 hours late leaving"
Pros: "Assistance is good."
Pros: "Everyone and everything"
Pros: "Overall, one of the best international flying experiences I have ever had."
Pros: "The on board staff were fantastic, very personable, helpful and friendly."
Cons: "The wheel on my bag was smashed..."
Pros: "We didn't experience any problems, all went well."
Cons: "I can't think of anything I didn't like,"
Pros: "It was comfortable"
Cons: "I couldn't request a vegan meal online for some reason & once i got to the airport it was too late so i went hungry"
Cons: "My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through CheapTickets.sg on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary"
Pros: "The check in process was seamless - we did not queue at all The crew were great and gave us a bottle of bubbles when we landed The food was surprisingly good"
Cons: "The entertainment on board was really disappointing"
Pros: "Was impressed with all aspects of Air Calin. Great staff - nice plan - lovely service including food."
Pros: "Thoughtful and friendliness of the Crews"
Cons: "None that i can think of"
Pros: "The crew were friendly and supportive. The premium economy meal was excellent."
Cons: "The seats were small so the overweight person next to me used up a lot of my personal space."
Cons: "It was late"
Cons: "Hot food disgusting."
Pros: "Excellent service"
Cons: "Food was more wordt than in the past"
Pros: "The crew were really very good kind and could not have done more. I have crew members who are patients of mine and I know the stress they undergo and I wa actually very proud of the crew in my section of the aircraft"
Cons: "Not applicable"
Pros: "Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front."
Cons: "The food! Bring back real food please"
Cons: "Early morning flight. Sat near front cabin. Could not sleep as crew was talking the entire flight."
Pros: "Nothing,really other than the fact that it Got us home."
Cons: "At least offer water. There was no service whatsoever"
Pros: "Everything is good"
Pros: "The flight was much awesome"
Cons: "The Frodo add more food please"
Cons: "Lady at the gate barely paid any attention to the line. I had to ask her whether or now I can proceed"
Pros: "Free entertainment and snack. Customer service was great with my bags and had options for picking up and delivering"
Cons: "My bags were not there when I landed"
Cons: "The seat space/leg room is tiny. I found it impossible to fall asleep, being in the middle of a row of three with two "big" people in either side."
Pros: "They quickly rebooked us after cancelling our original flights"
Cons: "The British Airways experience was awful. American should be ashamed for selling that business class seat. The seats were confusing, uncomfortable, and tiny. I feel like I paid a full price rate for a stripped down and discounted product. Not flying BA ever again if I have a choice."
Cons: "Could be more caring staff"
Pros: "Wonderful selection of movies"
Pros: "Crew was fine, nothing spectacular."
Cons: "Paid extra for exit row on A321 - scam for AA to charge extra for this row, there is no extra leg room"
Cons: "The flight attendants were the best"
Pros: "Cabin crew was pleasant"
Pros: "Seats were nice, flight was efficient, arrived early."
Cons: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Cons: "Bag check fee is steep for students."
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Pros: "Quiet, flight. Full but you wouldn't have known it. Had an issue with lavatory door not closing right. Turns out an AA mechanic was a passenger and fixed it!"
Cons: "I didn't find out until in the air that I needed to download the AA streaming app ahead of time to watch movies on the plane"
Pros: "flight was so on time we got to Miami 50 mins early"
Pros: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Cons: "Nothing to complain about. I was satisfied with this flight."
Pros: "The customer service!"
Cons: "Eventhough, I have accumulated over 100000 points. I don't get any seat upgrades or gold status!"
Pros: "planes were on time, good flight"
Pros: "I got there in one piece. Even made my connection (barely)"
Cons: "TSA were abusing power and pulling ppl out of line like crazy. Tried to take Christmas toys from someone (and they weren’t in violation of anything. ) flight was delayed and took so long it would have been faster to drive to Charlotte. Whole airport was the most inefficient thing I have ever seen."
Pros: "Poor airplane not have nothing"
Pros: "On time, good service."
Cons: "Flight was delayed 35 minutes. No reason given."
Pros: "Appreciated how American Airlines provided two meals on this international flight. With prior flights with AA, the airline did not but clearly understood it to be for domestic flights. My mother was extremely happy with the service Iberia provided on her flight today."
Cons: "Staff were so rude"
Pros: "Comfort, snacks, boarding process"
Pros: "Flight crew was excellent."
Cons: "We booked flights through British Airways but flew American Airlines. The check in process was a stressful mess: we were forced to stand in long customer service lines both on our first flight from LAX to Chicago and again during our very short layover in Chicago to Dublin to ensure that our bags were checked all the way to our final destination. Very stressful, and it didn't help that the gate crew was extremely rude and unprofessional. It is very inconvenient that we could not choose our seats beforehand."
Pros: "I fell asleep and missed dinner. When I woke up one of the stuff came up to me and asked me if I would like to eat something and went especially for me and got me the the dinner portion. Although we had a delay I was informed promptly and the staff apologized for my inconvenience. The airline took responsibility and did not blame the delay on other factors. Thanks for being honest"
Pros: "the team was great, boarsing smooth, arrived early"
Cons: "we waited an hour for the bags to arrive on the carousel. What's that about? Get it together and have the bags out in time. We're just sitting here waiting for them over an hour - there are no other arrivals in this terminal. What's going on?"
Cons: "HORRIBLE experience. I had a flight delay that forced me to reschedule to a flight the following morning and caused me to pay for an overnight at a hotel; none of the staff seemed to care whatsoever about their customers' travel plans or experience, giving us little to no information up to the point of canceling our flight, and doing even less to accommodate when plans were foiled. I honestly am waiting for a refund at this point. Terrible trip with American Airlines."
Cons: "Both flights delayed. A six and a half hour drive took nine and a half hours by air."
Pros: "Flight was on time and the crew were excellent."
Cons: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Pros: "Legroom was decent and the flight was fairly empty. So lot of space."
Cons: "No vegetarian food though it was mentioned earlier."
Cons: "The staff, American airlines did not accommodate me. I purchased a first class ticket American airlines flight was delayed making me late for my connection on another American flight. I was given a coach ticket and told to take it leave it."
Pros: "Food, flight plan on the screen, selection of music and movies, that the lights were turned down for sleep, quiet efficiency of the crew"
Pros: "Did not have to pay to check our baggage!"
Cons: "Entertainment is rather limited."
Cons: "The flight was incredibly delayed."
Cons: "Old plane with old everything!!!!"
Pros: "Quick and easy ride to Florida. Only 2 hour flight, smooth ride. Crew did their job and did it well."
Cons: "No entertainment options, I'm assuming because of short flight. No tvs."
Cons: "Flight was very late. Boarding was not good!"
Pros: "The crew were friendly. The lunch was nice. It was not memorable first leg of journey."
Cons: "The standard of appearance for the flight crew was anything but memorable. Combing hair and getting it out of the face would be a great start. I probably would not have noticed. Its what we are used to now. But, I had just come off a BA flight. What a difference."
Pros: "Overall very good"
Cons: "Nothing specific"
Pros: "Very little turbulence, excellent flight crew."
Cons: "1+ hour sitting on the Tarmac in JFK before takeoff, 1+ hour sitting on the Tarmac in Dublin before we could get off the plane."
Pros: "I fell asleep on the trip so that was nice."
Cons: "The seats are pretty uncomfortable for tall people."
Cons: "Plane was extremely hot! AC was barley flowing"
Cons: "Social distancing in the seating, the flight was booked every seat."
Pros: "On time & well organized"
Cons: "All good. Average service, or lack thereof, for American carrier"
Cons: "Cleanliness of airplane. Vents and tray tables were very dirty"
Pros: "Flight was canceled."
Pros: "Flight went smooth"
Cons: "Next time on eco plus seat"
Pros: "The Chicago airport is a nice airport to stay in when you're waiting for a new plane! Also the flight attendants did a very good job!!"
Cons: "The crew did a very good job of getting us on and off the plane and getting us on a new plane even though it was annoying and inconvenient!"
Pros: "Exiting the plane."
Cons: "Qualified staff and flight attendants would be awesome."
Pros: "Excellent stewardess. On time."
Pros: "With the amount of bad press that United has, I did not expect much. However, flight was on time, everybody was polite, movie selection was excellent (several classics, box office hits, comedies etc, they even appropriately put "Die hard" under Winter Wonderland), food was good and salted caramel ice cream for dessert was a very nice touch."
Cons: "Tiny seats. My God, would it hurt to have TWO arm rests? I ended up sitting for 8h crooked to the right, just to avoid touching the guy beside me."
Cons: "the flight was late almost 2.5 hours"
Cons: "flight delayed by 3 hours. no reason given- effected subsequent schedule..."
Cons: "Bad experience"
Pros: "The flight was great"
Pros: "Flying business class is always exciting and fun and it was a relatively good deal..."
Cons: "... but when you pay $2000 + for a business class ticket and then the lose you luggage and it’s now 8 hours later and they have not located it yet... that’s not good!"
Pros: "Crew was nice."
Cons: "The entertainment system for an international flight was lacking compared to other airlines."
Pros: "Was told there was a delay of 15-30 mins at check in. Flight was actually delayed 1.5 hrs. Would have been nice if they explained why ahead of time."
Cons: "More food options. Almost wasn't able to buy food. Was told they ran out by the time they reached us in the back of the plane. Luckily they had one left. It was luke warm at best and my husband and I split it."
Pros: "The international flight was very good. Staff were excellent and very friendly."
Cons: "The international terminal at LAX is terrible as far as people being on hand or being able to offer assistance on getting to your next connecting flight. Getting 30 minutes to make a connecting flight that is on the other side of the airport with noone being able to tell you where your connecting flight is is almost impossible. The in-flight entertainment console was broken and was unusable during the flight. It would work for 5 minutes then glitch and the screen would flash until you stowed it away and waited 10 minutes to try again."
Pros: "Boarding flight was orderly. For some reason there was a lot of passenger patience waiting in boarding lines."
Cons: "Checking in (self checkin to obtain baggage ticket) was terrible simply because United separated first class and economy areas. There were few if any signs directing passengers to the proper area. The areas were as far apart as they could be, straddling the security entrance. United was extremely busy at the time. Waiting in line for a kiosk only to be told it was first class only was inexcusable."
Cons: "I was charged twice for my ticket"
Pros: "All of it was good."
Pros: "Good service, overall."
Cons: "You have to download United Airline's App in order to enjoy Inflight Entertainment. You could as well have it active in a webpage, I think."
Cons: "Late departure not good with wheelchair disability services"
Pros: "There wasn't any delays. We even got to destination earlier"
Pros: "Nice plane"
Cons: "Hour plus late departing as attendants did not show up to work on time. No coffee brewed on 7:30 AM flight. Probably because of crews late arrival"
Pros: "They gave me $400 credit, then swapped me onto a separate airline that actually had a direct flight that got me to my destination faster than my original layover flight... so I can't even be mad about it. Actually made my day."
Cons: "I actually have no idea what their flight would have been like... because I flew American Airlines."
Cons: "Extremely noisy inside the smaller jets. Can't hear anyone or anything."
Cons: "Cant take a carry on AND personal bag if im not premium member."
Pros: "No entertainment due to short flight"
Pros: "-Avoided the foul toilet -No overbooked passenger was clubbed into submission & dragged off.. although the threat hung in the air..."
Cons: "Delayed take off, cramped seating, predatory fees, ...what else could go wrong?"
Cons: "My connection was clear across the airport, it was quite the trek when the second flight was already boarding"
Pros: "The planes appeared to be newer."
Cons: "We had very little leg room and my husband had a sore back after the flights."
Cons: "We had to check our hand luggage and be charged EUR120.00 We should have been aware of this before we obtained the boarding pass..."
Cons: "Based on my treatment, I will never fly United again."
Pros: "We flew through some pretty turbulent skies but the pilot did a great job, and I saw that he landed in a strong crosswind when's i looked out the window at SAT, although you couldn't have guessed it from how smooth the landing was."
Cons: "This airline is so beyond awful. American has the most janky planes, uncomfortable seats, and worst service on the plane. I had to beg the flight attendant to get me a wine because I was asleep when they came by and missed them by not even a half hour... She acted like it was so hard and it took asking 4 times and finally just asking another person. I was so annoyed. They also have shitty food selections per usual. Who chooses those snack items?! They clearly have no taste. I was miserable the whole flight. I usually am not a miserable traveler so this isn't just me being negative, I seriously may write one review every few months, only if something is really good or really bad. The fact that I'm even taking the time to write this says a lot!!!"
Pros: "Everything went fine no problems and it was XMAS eve"
Pros: "Flight left and arrived on time. Good service on board."
Cons: "For boarding at the gate, attendant scanned boarding passes at one terminal and asked passengers to board next to another terminal across the room. Anyone could have walked onto the plane without a boarding pass, which seems to be a security concern. It felt as if I was seated over the rear wheels of the plane. During taxi and takeoff, there was an irregular bump that made a noise and vibrated the plane every second or so, and sped up as the plane sped up. I was concerned that something was the matter with the tire or wheel."
Cons: "Flight was delayed due to maintenance issue (as usual) and the employeea didn't even try to accommodate with those that had a connecting flight. They were pretty much like oh well, just get a hotel for the night. I swear United hires the rudest people!"
Pros: "Heidi was nice and efficient"
Cons: "My flight was delayed by unknown amour of time. Had to be assigned to another flight. Made me miss my ride home from the SF airport."
Cons: "We changed planes and was 5 hours late"
Cons: "Food and entertainment is an additional cost.. Seats are too cramped."
Pros: "Ticket agent got us on a Delta flight."
Cons: "Flight was cancelled."
Pros: "Same as above"
Cons: "I had a connection flight to San Francisco and then from there to Honolulu and the flight from Portland to SF got delayed 5 times to up to 4 hours late so I would've missed my second flight from SF to HNL. They couldn't do anything about it so they put me on the next available flight, the next MORNING. So I had to go spend a night in a hotel which I had to pay for and wait for the next flight in the morning the next day. Next day the flight got delayed yet again this time little over 2 hours. So I would've missed the flight from San Francisco do Honolulu yet again. This time they managed to find a little later flight and put me on that but still had to wait at the airports for over 8 hours. Super mad about how United works... Had problems with my boss as well because I was supposed to work the next day but they rescheduled my flight for that day. Really not a pleasant experience..."
Pros: "No delay! Earlier then expected."
Cons: "Not to comfy."
Cons: "$8 to have any entertainment. No power available for personal entertainment."
Pros: "On time and great crew."
Cons: "Boarding group"
Cons: "No good snacks to even pay for didn't have time to stop and eat in the airport"
Pros: "Took Delta"
Cons: "Cancelled flight"
Pros: "Flights were on time, no delays."
Cons: "Three hour Houston delay; I accepted a change in scheduled flights with less delays and $300 compensation, but the offer was withdrawn without explanation. And had to switch seats in the first leg to redistribute weight."
Airlines flying from Lexington to South Pacific have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Lexington to South Pacific
Masks required on board, masks provided on flights from Lexington to South Pacific
Social distancing seating
Middle seats unavailable to book on flights from Lexington to South Pacific
Testing for antibodies, testing for symptoms for flights from Lexington to South Pacific
Waiving of change fees. Search flexible flights from Lexington to South Pacific