I had a malfunctioning chair that kept automatically going from recline to fully erect and the footrest next quite functioned properly.
Flight cancelled and no other flights available till afternoon next day
FLight crew was friendly, efficient and informative!
The first-class flight attendant from LIT to Mia was very professional and a nice older experience attedent .
Pros: "Attention, and flight"
Cons: "Seat I don’t like to seat in the middle"
Cons: "Service and media"
Pros: "Enough leg and seat space for coach. Timely, easy boarding, clean airplane."
Cons: "Entertainment screens (though good selection for iPhone entertainment) , ability to charge phone."
Cons: "The seat from DFW to SLC was designed for people who have a sever slouch. Very uncomfortable seating position that isn’t anatomically correct."
Cons: "Not more room, just room in general"
Cons: "Only pretzels, came eat refined flour, nuts or something else would be great."
Pros: "The crew was amazing. The seats were very uncomfortable. I've flown Lufthansa many times and there is a big difference."
Pros: "The crew was u professional at the gate and the flight attendant that spoke on the overhed was hard to understand"
Cons: "Not flying AA"
Pros: "Crew was very nice and accommodating."
Cons: "Seat made my back hurt and couldn’t sleep but it was the coach section, not first or second class."
Cons: "The delay of 1 hour inside the aircraft and at the end before they closed the doors 3 new passengers came in and it appeared that the aircraft was waiting for these passengers"
Cons: "Nothing wrong. Everything is excellent"
Pros: "It was an average flight"
Cons: "Delay of 2 hrs and it wasn't due to weather"
Pros: "Flight was not full. We flew on a Tuesday in September and maybe that is a good time to fly. Also, there was slightly more room in our seat than expected. I am 6'1' and 216 lbs so air travel in coach generally approaches medieval torture for me."
Cons: "The seat was uncomfortable."
Pros: "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
Cons: "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
Pros: "Same as above. Very pleased"
Pros: "We arrived safely."
Cons: "I don’t like having to pay for luggage or upgraded seats, WiFi. All money makers. Wish every airline could be like southwest."
Pros: "Flight was on time, crew was friendly."
Cons: "There are no blue US custom declaration forms on the flight anymore. Many people cannot access the automatic kiosks, and I wish we could still have access to the forms while on the plane. It is stressful to have to do it after landing, with no real place to write. The flights were both fine, but the layover in DFW was a nightmare. Thankfully we landed 30 min early, but we only made our connection with a few minutes the spare. We ran through the airport, and had to ask many people if we could go ahead of them at the security. We didn't have time to use the bathroom and buy water/food. I understand this is not the airline's fault, but I would recommend extending the minimum connection time at this airport."
Pros: "Going down stairs to tarmac in CLT was very difficult for this old lady"
Cons: "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
Pros: "Entertainment, food and smooth flight."
Cons: "Did not like Early boarding with known mechanical problems, waited for almost 2 hours inside aircraft before taking off. Crew okay but could be more courteous."
Cons: "AS changed flight time,had 3.5 hour layover in charolette originally was going to arrive at 11am in Denver, didn't arrive until 1:30pm"
Pros: "Entertainment was good."
Cons: "AA lost my luggage for several days. This is unacceptable. It required my wife and I to spend money on items that were unnecessary. We could not obtain good information on whether they were lost or mis-routed. The worry of whether we should buys clothes, toiletries, etc. was a daily concern. Way to ruin a customer's vacation."
Pros: "We got there safe"
Cons: "Flight was delayed an hour because of a flat tire."
Pros: "Quick boarding, on time departure and early arrival. No waiting for a gate at LGA upon arrival - excellent."
Pros: "Very comfortable cabin,"
Cons: "couldn't get the in flight entertainment to work"
Pros: "Power kept me working, big value to me"
Pros: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
Cons: "Late taking off and arriving. Once we landed it took 15 minutes to locate someone to bring the ramp out to the plane. Just incompetence on part of American Airlines."
Pros: "Crew was fine and meal service was decent"
Cons: "Stood on the jetway for 30 minutes due to some issue with boarding. Aircraft was tiny, not enough bathrooms for such a long flight. Dirty bathrooms and long lines."
Pros: "nice aircraft I really liked the double seats on both sides of the isle, an ultimate aircraft for patrons traveling in pairs of two."
Cons: "It was too short of a trip for $$"
Pros: "Very nice staff"
Pros: "Nothing I could not take the flight"
Cons: "They did not let us board because the connection time was not enough for our bags - no one took accountability and they finally rescheduled us on a flight the following day after 3 hours on the phone. Terrible"
Pros: "I likes that I was able to pick my seat for the same price."
Pros: "We got to watch movies for free, and we got to eat twice as well."
Pros: "Staff was nice."
Cons: "Again boarding and unboarding was very slow."
Pros: "Flight crew"
Cons: "Delay due to maintenance"
Cons: "Boarding was slow. Flight to Chicago which was at the same gate took way too long to board. Could not figure out the problem. Took WAY too long to get wheelchairs to unload passengers off the plane that was to take us to Dallas. Sat on the tarmac for additional 20 min. Delay cost me an additional 2 1/2 hours later in Dallas and FIVE hours in London airport!!"
Cons: "Crew was not skilled or kind in dealing with others around me. Had the finesse of a frustrated 10 year old when asking other to check their bags."
Cons: "Flight attendant rude. No smile, only saw them once"
Cons: "Seats far too close together even for cosch"
Pros: "Very friendly. Quick & semi efficient."
Cons: "Need bigger chairs for bigger people."
Cons: "Our luggage was lost for about 22 hours, we kept getting coflcting information each time we called to check on it. The rental car that was also booked through the KAyak was junk. We requested a mid-size car, they tried to give us an old mini-van that was dented up, we called Enterprise instead and got a 2016 Ford Focus with unlimited mileage for only 15.00 more for the the 5 days of rental."
Cons: "4:00 pm Flight from Charlotte to Richmond was cancelled; Was unable to reconnect on another flight until 11:00 pm. Waited in airport for over 8 hours. No voucher for food or beverage while waiting. Nothing was even provided on plane not even water"