Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
Pros: "Onboard service was perfect - prompt, friendly and professional"
Cons: "The cabin was always kept a bit warm"
Pros: "ANA was awesome as usual."
Cons: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Cons: "Wonderful food and service"
Cons: "Seat cushion could have been softer"
Pros: "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
Cons: "More western food options, better selection of tv shows for entertainment"
Pros: "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
Pros: "The crew was amazing. They were all very nice to us."
Pros: "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
Cons: "Even so, food can be better. I want more western drama on entertainment."
Pros: "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
Pros: "The flight was relaxing and the layover in Tokyo was brief and comfortable."
Pros: "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
Cons: "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
Pros: "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
Pros: "The food, choices of entertainment, and the crew"
Pros: "Their service"
Pros: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Cons: "Internet was more expensive than it should be"
Pros: "The seat, service and food..all is great as always."
Pros: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Cons: "Same repeating music"
Pros: "The seat was nice"
Cons: "Service was extremely slow, it took almost two hours just to get offered a drink. There wasn't any offering after boarding and I had to ask just to get water. The food was quite bad, normally I would choose the Japanese meal, however, both the Japanese and International options were poor. The staff seemed unorganized and did not follow a set protocol."
Pros: "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
Cons: "Nothing to dislike."
Pros: "didnt make it to tokoyo"
Cons: "First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue"
Pros: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Pros: "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
Cons: "Again, would prefer a larger selection and more change with movie choices."
Pros: "The staff is very nice."
Cons: "The exonomy seats."
Pros: "Overall excellent"
Pros: "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
Cons: "The in seat entertainment was a bit clunky"
Cons: "I wish I had mentioned that I was pregnant. Then maybe I didn't have to sit in middle seat..."
Pros: "Staff were very nice. Very fast service as well."
Cons: "Seats were a bit uncomfortable"
Pros: "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
Pros: "Staff was pleasant, food was good, decent movies overall."
Cons: "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
Cons: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
Cons: "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
Pros: "Comfortable. Excellent service."
Cons: "crew not able to understand English"
Pros: "Very nice flight attendants"
Cons: "Seats don't recline in economy section. Seat slides forward, but seat back is fixed. Very uncomfortable for 10 hour flight. Breakfast was very smelly"
Pros: "The service was good. The seats were comfortable."
Cons: "I missed the Thai crew. The crew was from Japan. No complaints about them."
Pros: "Great layover options. Timely arrivals."
Cons: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
Pros: "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
Pros: "Good service and not too long of a wait to board the plane."
Pros: "Was able to request a gluten-free meal for the flight"
Cons: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
Pros: "Staff are very attentive and helpful; the entertainment system is top class"
Cons: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Pros: "everything was so smooth!!"
Cons: "entertainment : wish there were more japanese comedies!!"
Cons: "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
Pros: "Smooth operations, friendly crew, clean plane, free booze in coach!"
Cons: "Nothing really when flying coach. Second meal now like a box lunch instead of full meal. Cost cutting I guess. Seats are small but not as bad as United domestic. No major complaints."
Cons: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."