Pros: "Comfortable seats; very pleasant flight crew and they even served snacks."
Cons: "Nothing comes to mind right now."
Cons: "An extra food option could have been better. Very nice flight overall"
Pros: "Crew was amazing..."
Cons: "Will be better if we can get off the plane sooner and faster cause it really takes too long.."
Pros: "Very nice crew"
Cons: "Limited alcohol"
Pros: "The seat wasn’t fine but the person next to me was taking more space he was older with disabilities so it was understandable. Overall was ok."
Cons: "First class"
Pros: "Comfortable plane."
Cons: "Boarding, it was organized chaos with having to show your passport verification then get in another line to board."
Cons: "Delayed 2 hours, huge inconvenience"
Pros: "We were able to get emergency aisle seats. We are 6’2 and 6’4"
Cons: "Flight was supposed to depart at 11, didn’t depart until 3. No pillows, no blankets on overnight flight. Speakers on plane not working so couldn’t hear announcements. Landed 30 minutes later than was told. STILL sitting on runway 15 mins later waiting for a gate."
Cons: "As I mentioned earlier, the interior of the plane looked very tired, and my seat cushions were coming apart."
Pros: "Good leg room, had an entertainment screen, snacks/drinks came out quickly"
Pros: "I love traveling with Aeromexico, great airline. Seats are comfortable."
Cons: "I don’t like the Aeromexico is becoming a little like Volaris when it comes to checking in. Even though you arrive at the airport 3 hours before your flight (international) you check in online, and you print out your boarding pass, you still wait in line for almost 2 hours. I hope they find a way to speed things up."
Pros: "good servide aboard,great flight,very pro crew."
Cons: "I missed my flight by minutes and they did not try to help me at all! They told me that I would have to buy a new ticket, which was going to be twice as much as what I payed for my original ticket. I lost the money for the ticket and my weeks vacation."
Pros: "Wonderful flight attendants."
Cons: "Seat became very uncomfortable for my back and bum. Shouldn’t it be more comfortable in Classe Premier? Also just a sandwich for meal."
Pros: "They were pretty much organized."
Cons: "The food. Some Mexican touch could be appreciated."
Pros: "The movies"
Cons: "Los asientos pequenos"
Cons: "I had to pay $286 extra for two extra luggage. I was the impression that Aeromexico would charge $100 pesos for every extra luggage."
Cons: "Everything was great"
Pros: "Well organized"
Cons: "People in the airline need to be a bit more frienly"
Pros: "Baby Bell cheese on the flight and good leg room."
Cons: "English announcements were unintelligible."
Pros: "Great,,, attitude,,,"
Pros: "The crew"
Cons: "The front desk staff"
Pros: "Well organized boarding and time efficient"
Cons: "Food mediocre"
Cons: "Check in at Mexico on our way to Chicago, they were rude and trying to intimidate , the flight itself what normal experience"
Pros: "almost everything, meal movie and drink of choice included in ticket. even alcohol! and coffee seperate on top."
Cons: "cramped seating smelly/messy lavatory."
Pros: "Actual flights were on time"
Cons: "The airline changed my flight a few days before my trip changing my layover from 2 to 15 hours, providing no form of compensation. I suspect they cancelled my original flight because it was not full. A trip with a 15 hour layover would have been cheaper originally. Mexico city airport has poor amenities and internet access."
Pros: "Flight from MCO to Mex was very good."
Cons: "We arrived in Mex on time but we had to wait a very long time until a gate was available."
Cons: "Cancelled my flight, rebooked me two days later with no meal vouchers, hotels or accommodations. Booked on another carrier and asked for refund on cancelled leg and was told no. Why does SkyTeam partner with a carrier that has no intention of providing any type of commitment to its customers."
Pros: "I like that they came by for drinks and again for coffee."
Cons: "We took off nearly 30 minutes late. The seats are pretty small for a tall person. Food was a piece of bread, cheese, apple sauce, and chocolate. That's it. No in flight entertainment at all."
Pros: "Aeromexico's fare was competitive, and they got me to my destination on time."
Cons: "Aeromexico's online check in system needs a total revamp. Trying to check in online was a nightmare. I eventually gave up. Also, they charge extra for checked luggage, like most airlines today. What's different is that they make it really difficult to pay for your bag. After I waited in line to check in and the agent confirmed my reservation, I was sent across the concourse to a separate Aeromexico office to pay for my bag, rather than simply paying at the check in desk. I was lucky I had the extra time to make it to the gate to catch my flight."
Pros: "They always provide food and beverages. It's great And they help you with all your questions. Great Service"
Cons: "Departed late, landed late, old plane that was technologically outdated and uncomfortable, surly crew that seemed put out by the simplest requests, late arrival."
Cons: "Food was terrible and seats are uncomfortable"
Pros: "Once on the flight people were great. It was not their fault the people at the counter were awful."
Cons: "When trying to check into my flight (which I had selected my seat in advance) i was told that there were no more seats on my flight and could not check in. I had to stand in line to speak to someone who reassigned me to a middle seat on an emergency exit with no recline. Fine, whatever. Then I am told that all my carry on things have to be 10k or less COMBINED. Not something I have ever experienced. Was told mixed things about this "new rule" and then paid $25 to have my carry on checked."
Cons: "The worst flight of my life."
Cons: "I didn't like that Aeromexico didn't want to change my flight I had an family emergency and they don't care they just told me they cannot change my flight at all"
Cons: "the only food served to us during the fly was a breakfast which one was the combination of black beans with eggs which was rotten and smelling very bad ...."
Cons: "The crew had the worst service and attitude, they didn't ask me for food options, they gave me pasta without asking. Rude manners"
Cons: "A lot of time waiting for flight."
Pros: "nothing at all"
Cons: "Our flight was cancelled about 20 minutes after the departure time for an overnight flight. We spent 2 hours in line waiting to talk to an Aeromexico representative, by which time any chance of getting on another flight was gone because it was too late in the evening to get another flight. The BEST option they could get for us was for us to drive 3 hours to another airport at 1am to catch a 6am flight and 2 additional flights after that with another airline. We were told that when we arrived at the Austin airport, that a representative could refund us the money for the car rental before our flight. However, there was nobody at the Aeromexico counter at the airport. We called the "Customer Service" number and the lady could not help us at all in ANY way except for offering to sell us another ticket.... needless to say, worst customer service experience. When we arrived, our bags (which were carry-ons that were taken from us at the gate) didn't make it with us on the flight, so we had to wait another 2 hours at the airport for our bags. Needless to say, worst travel experience ever."
Cons: "The plane had to go back to Guadalajara after 1hour of flight due to mechanical problems, they had to put us on another plane ,it was scary."
Pros: "Everything is better, from aircraft to service to food to the fact that they don't charge for everything. And yet, they are successful. Aeromexico is a great example of a great airline."
Cons: "Landing was rough but then it is Mexico City"
Pros: "Your price was just right!!!! On time. Which was great Great pilot,,,,smooth ride."
Cons: "Seating was WAY too tight Way too many people with carry on luggage"
Pros: "There was no entertainment on the plane. It would ne nice if they had wi-fi"