After running to the gate because our previous flight was late. We finally making it to the gate with a senior and a infant. They would not give us a bulkhead seat for the baby because they had already given them all away. Even though we were told that as long as it wasn’t a special-needs person in the bulkhead seat or someone that had paid for them they would move them. They would not !! The parents and the infant were put in the two center seats in a center row of 4 with no legroom and a four-month-old infant in their lap for 10 1/2 hours. We asked the flight attendant if they could move someone that had not paid for a bulkhead seat and they said no. That being said again we tried to book this bulkhead seat prior to departure and they would not let us because we had the infant. And because the previous flight was late getting to the gate we had to sprint to our gate at the last second.
Flight booked as AA operated by Iberia. Neither AA or Iberia could help, after going to AA and Iberia counters, finally referred to Level. Unable to update seating class for more comfort at check in. Wheel chair boarding was awful, took forever to get wheelchair assistance at BCN. Communication needs to be better when selling flights. Why indicate AA operating by Iberia and that’s absolutely not so.
Flight attendants were very rude. Food wasn’t that great.
Flying to Milan, got to London and there was no connecting flight to Milan. Got booked for another flight to Milan 8hours later. Lost the $400 Ride accommodation that was supposed to pick us up at Milan at 9pm. We got to Milan at 11pm. And got to our destination at 5am. Stranded in Milan airport for 6 hours because it was too late to find a ride. Now, the luggage part. It got lost. It took 3 days to locate the luggage. Had to go back to Milan airport to pick up our luggage. We were going to Italy for a wedding. Lost the first night wedding dinner with family. Our dress never got in time for the wedding. So wasted another day for buy wedding dress for the family of three. $8k. Now on the return flight to US. Our flight from Milan to London was delayed so we didn’t make it to our connecting flight from London to Atlanta. They booked us for another flight to JFK. Staying in NY at this crappy hotel waking up at 4am to go to Atlanta. We have never ran this fast from BA counter to security to gate in our entire life. It was a total disaster. Not to mention we have paid over $10k for Bussiness Class ticket and we were treated like dirts. Our vacation/wedding got ruined. We were frustrated, exhausted and felt cheated.
The power outlets did not work at all, the wifi was spotty, there are no TVs, and the seats are way too narrow. As a positive, we did get in pretty much on-time.
Flight delayed 1.5 hrs and plane was freezing
Cons: "No more plastic cups in first class - and offer packaged nuts."
Cons: "Less Fully packed plane during Covid"
Pros: "The middle seat was left unoccupied to ensure social distancing."
Cons: "The sound wasn't working on the 2nd leg of my flight so I wasn't able to enjoy the music."
Pros: "Fast and easy flight"
Cons: "It’s was very good flight"
Pros: "cabin attendant was excellent"
Cons: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Cons: "Tried to cancel the flight because of an emergency but American only wants money."
Pros: "It didn’t happen"
Cons: "It didn’t happen"
Pros: "The gate crew handled the delay as best they could."
Cons: "Seems that a crew timing out could be better anticipated."
Pros: "Clean. Rough landing- felt like slamming on the breaks too hard"
Cons: "Flight was delayed about 10 minutes. :("
Pros: "The entertainment center in the headrests"
Cons: "Switch planes and make that the one that flies between Phoenix and Orlando...the entertainment cent on the shirt flight with 3 kids was better suited for the long flight"
Pros: "The seats were comfortable"
Cons: "There’s zero legroom."
Pros: "The crew was nice as was the meal"
Pros: "Travel time was great"
Cons: "2 hour delays on both flights of a round trip"
Pros: "Crew was very friendly"
Cons: "Seats were extremely uncomfortable, and hurt my back very much."
Pros: "The 787 is a nice aircraft"
Cons: "It should not take 2 hours from touchdown to the terminal. The flight arrived early but by the time the last passenger made it to the terminal, they probably missed their connection."
Pros: "I had a good experience, the flight was on time and it was smooth. The boarding process was good."
Cons: "I know the flight from Miami to La Havana is very short, but I would have liked a glass of wine just to relax during flight."
Pros: "Crew was very nice and accommodating"
Cons: "Seat was uncomfortable but then again it was coach, not first or second class. Back hurt during flight and may consider paying to upgrade next time. Also not given a lot of space/ leg room."
Pros: "Super quick, comfy ride"
Cons: "I did not make it there."
Cons: "Rushing from gate to gate after sitting on the tarmac for 30 minutes after not having anything to eat on the four hour flight from PHL. Not being able to get anything healthy because the layover was reduced from 40 minutes to 5. GIVE US SOME FOOD DAMMIT!"
Pros: "Seats were nice and enjoyed the entertainment. Late flight meant loads of open seats and everyone was very happy about that."
Cons: "Delayed a half hour to board because flight attendants other flight was late getting in, but they kept us informed the entire time. Wasn’t their faults. Once we were on the plane, our flight was delayed for an hour, once again the pilots kept us informed and it wasn’t their faults. But it was kinda annoying."
Pros: "Quick and efficient boarding, on time, when I asked at the gate for a window seat, I was accommodated. The food was very tasty and the flight attendants pleasant. Overall happy with this flight!"
Cons: "It is impossible to sit comfortably due to the headrest that pushed my head forward regardless how I positioned it and removing it was impossible. There were no individual screens with in-flight entertainment and although I usually read or sleep, I can see how it would bother someone."
Pros: "The comfort..the movies."
Cons: "No outlets. Poor options for vegetarians"
Pros: "Kayak is taking people’s money by selling airlines tickets of airlines that doesn’t exist. I bought tickets for some airlines called Finnair and end up in the worse airline there is “American Airline” this is Not fare for clients, I refuse to flight Americans Airline, if I would have known I would have not buy this flight. 7 hours in a plane with no TV, no free drinks and the worse service. This is a trick, by using Finnair and then end up in AA! There is no Finnair, this is a lie! I am so disappointed about Kayak and won’t use it again. Thank you for rob me and trick me into the worse experience!"
Cons: "The trick the kayak used to put me in American Airlines, the worse Airline there is."
Cons: "Where me seat was located and being able to set with my family."
Pros: "Food, cleanliness"
Cons: "Flight had a 4 hour delay - and an additional 2 hours on the landed plane before we were able to get off = massive 6 hour delay. Not cool!"
Cons: "Middle seat"
Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."
Pros: "It was nice that plane wasn't full so I had an empty seat next to me. Crew was nice."
Cons: "AA trying to sell seat "upgrades" during online checking."
Cons: "Wifi was spotty at best. No charging options"
Pros: "The beauty that is Oregon."
Cons: "The fact that AA had an issue with THEIR plane which caused me to miss an already booked connecting flight. I ended up spending SEVEN hours in Phoenix waiting for a different flight to take me back to Tampa. The least AA could do is offer to pay for my supper or even a snack ANYTHING would've been nice. It's called customer service. I understand things happen that are out of our control, I also understand what it is to help make people whole or happy."
Cons: "Flight was very delayed"
Cons: "The check in process at JFK was a disaster. The kiosk check in machines were constantly malfunctioning, where to line up was unclear, and staff acted frustrated. After several failed attempts with the kiosks you have to wait in line to check in at the counter anyways. It would have saved almost an hour of my time to just go straight to the counter-- had I been allowed to. I wanted to check a bag which contained some fragile items. Several bottles of wine which I wrapped in bubble wrap and cushioned with my packed clothes. I requested a "Fragile" sticker to be put on my bag. I was told "We don't do that here". So I asked if they handle ALL bags with extreme care and I was laughed at and told to go on my way. When I got my bag at my destination-- the outside of my leather suitcase was sliced to the lining. There were scuff marks and torn leather. My wine had been completely shattered. Not just a crack in the bottle, but flattened completely. My clothes were stained, my bag ruined. I don't know if putting a fragile sticker on would have prevented this, but I don't understand why they just "don't do that". We are trusting our property to the airline when we check bags. I will never trust American Airlines ever again. They don't want to know if I have anything fragile, and they don't care when I tell them."
Cons: "After everyone boarded they said they had a 2 hour delay and if you got off the plane your flight would be cancelled. After an hour of sitting on the plane they got everyone off so a different plane could board and take off and then everyone got back on the plane and continued to wait. We left 2.5 hours late and when we arrived at the destination the plane couldn't contact the tower?!?! So we waited another 30 mins...ridiculous, rude, and rather fly southwest"
Cons: "I paid 800.00 and no breakfast order lunch served."
Pros: "We made it home."
Cons: "The entertainment system in my seat didn't work. Seat 19D on flight 2580 from MSY to LAX."
Pros: "On time departite"
Cons: "We were forced to check in carry on luggage at the gate after group 1 boarded. Upon boarding, I noticed that the overhead bins were about 50% empty. On top of that, I had to wait over forty minutes for my luggage to arrive."
Half the plane missed the flight due to long security lines.
Great and easy flight from Medford to SFO.
Pros: "Wireless entertainment and seat spacing on the airbus"
Cons: "Boeing seats are too close together. Space them out"
Pros: "The beverage service and entertainment was fantastic!"
Cons: "I wish the seats were slightly roomier."
Pros: "The seats are cramped and uncomfortable. They were built for Asians & old people who were smaller. Please understand that the descendants of Norway Germany & Native Americans are large people, we require a larger seat! I was stuffed into this seat so tight that today I will have to see a chirop."
Cons: "The different class of seating was silly to me everyone was at the back of the plane open seats every where but you had to sit in assigned seat"
Pros: "Staff and entertainment"
Cons: "Comfort, seats felt tight"
Cons: "Flight was delayed two hours."
Pros: "Not much but it was the best price"
Cons: "The space was so tight I couldn't open the lid to my laptop. I had a small personal item, the gate checked my bag, and there was no room for my feet. I just flew Alaska, delta, American,d Lufthansa recently and none of those airlines were as bad. Like a sardine can. I will avoid United at Ll costs."
Cons: "Flight was canceled and there were no other flights that day."
Pros: "Smooth flight into Denver"
Pros: "I no longer expect tolerable so that was nice"
Cons: "No food available by the time I ordered. Entertainment was not working unless I had downloaded the app. Battery life limits entertainment"
Cons: "Delayed 3 1/2 hours. Mechanical issue. Arrived Newark just now 11:40pm. Will not get home to ct until after 2 am."
Cons: "Plane was delayed.. Rude customers"
Pros: "Friendly staff, - smiled and nice from beginning to end. The flight was fast and smooth. The seats were also decent and the width of the aisles had just enough room to wheel my bag and also not get hit when the carts came through. They are still too narrow, but better than some planes. I appreciated the good coffee, too (illy)."
Cons: "The food was inedible! This was the worst food I have ever had on a flight, seriously. The omeletes had the consistency of rubber, and my special meal (Asian vegetarian) was some fried thing that I couldn't eat at all and my companion - who will usually eat anything, would not touch it. I asked the attendant for an omelet instead (before I knew they were just as bad) and explained to her that the I can't eat fried food. She said she was surprised since Asian vegetarian is usually Indian - or at least discernibly Asian and so, would have been OK for a gluten-free vegetarian diet such as mine."
Pros: "The crew was so friendly and made up for the small space."
Cons: "The express plane was extremely tight."
Pros: "United flew from Puerto Rico to Newark - did not attempt to schedule through airports affected by the hurricane in the southern US"
Cons: "United flights out of San Juan were expensive for those of us who were stuck by hurricane Irma and delayed. I paid almost double what my original carrier charged, but at least we got out 4 days earlier. I see that the carriers have dropped/frozen rates for customers stranded by hurricane Maria, but United was listed at least $100-$200 per ticket above other carriers"
Pros: "Boarding was easy and everything was on time."
Cons: "The first class seats I sat in on both flights were so dirty. There was good on the wall next to me food on the overhead area and the backs of the seats. It was disgusting to see how filthy the airline allows the cabin to be. Needless to say I passed on snacks."
Pros: "Getting off the hot tin can!"
Cons: "Plane was delayed because the AC was not working right. It never really cooled down much during the flight. They need to get their act together"
Cons: "Flight got delayed 10 hours and united airlines would do absolutely nothing to accommodate or help out situation in any way"
Cons: "got in super late. missed my shuttle. plans impacted"
Cons: "Wifi wasn't working"
Cons: "Couldn't get the tv to turn off, was making me feel nauseous. Seats don't acutally lean back to a comfortable level."
Cons: "The gate in Newark was a dump and the boarding process was chaotic"
Pros: "Two really nice flight attendants."
Cons: "You had two excellent crew members and one who was in fact a little rude- was startled because usually flight attendants are very friendly. It made me even say something to the other crew member, who herself was incredibly nice, and eased the situation. Also, it was laughable how much leg room I had. I am not sure that I will fly united again for that reason. I normally don't ever write reviews, but the amount of space given was absolutely ridiculous."
Cons: "Paying for entertainment ($7.99 for long flights) not good at all. The crew didn't offer to check/ review the menu. Ps: in my flight Houston- Panamá city the entertainment was free through the united app. Also,there was free wifi during my flight ( very good)"
Pros: "I like to get home on time"
Cons: "Plane had to return to Chicago for mechanical issues"
Cons: "One of the fight attendants answered no to moving to an empty seat saying it was an Economy Plus seat but in less than 3 minutes another passenger freely occupied that seat. Really?"
Pros: "I've taken a number of airlines, but none as bad as United. I get bad weather, I wouldn't want to go up in a plane in a thunderstorm regardless of the circumstances....but I spent almost a day getting to my destination that should of only taken9 hours tops. Delay upon delay, arriving right when my next flight was leaving. Very rude staff, I saw an attendant yell at a mom and daughter like she was their mom. Non-apologetic to anyone. Their goal is to shove you in the plane and shove you out. Are they safe airline? Yes, they will get you to where you need to be...but not before they make your life hell. I don't normally do reviews on anything, but United still has me frustrated even a week later. I almost forgot, they did give $20 to eat. Do you know how expensive airport food is?"
Cons: "On trip to medford my lugguage got left in san fransisco and was never delivered to me so i went back to airport and it was just sitting there, no one there to give it to me so i had to look for someone to open room so i could get it. Then From medford to san fransisco There was no explanation cancellation, no one at counter for hours to figure out something else, no apology for inconvience, no vouchers for hotel or food since i had to stay at one since flight left so early in am. I had less then 10 mins to get from medford plane to denver plane. Thats running and up 2 flights of stairs and getting to door in nick of time. I missed a day of work and basically unless an emergency i wont fly united again."
Pros: "The crew was sympathetic and kind."
Cons: "The flight was repeatedly delayed for nearly 3 hours."
Pros: "The staff was very friendly and the flight was smooth."
Cons: "The food could have been a little better, but I know it's a hit and miss thing."
Cons: "Overbooked both my flights and I was a last minute addition to the first flight."
Pros: "Roomy seats. Good leg room."
Cons: "Seat comfort is ok, they do not recline very much. You can only watch movies if you have an app on your phone or tablet."
Cons: "I'm usually a patient person, but my flight was supposed to leave at 525am and didn't leave until 730. This was the first flight in the morning. We boarded, waiting 30 minutes on the plane, they told us to get off because there were computer issues. Why wasn't that checked before everybody was boarded? Once we got on the plane we had to wait another 30 minutes for the crew to get someone's luggage from under the plane. Why wasn't that done while the computer was getting fixed? I didn't get to Denver until 1040am missed my flight and didn't get to get on my connection until 500pm. In the meantime I called to get on a different flight at 1, but the guy on the phone didn't actually book me a seat. The gate people weren't very nice."
Pros: "Flight attendants were cordial and helpful"
Cons: "Seating in the last row or rows made deplaning very slow."
Pros: "That I arrived to Memphis on time!"
Cons: "That the air isn't on until its time to board, instead of being a lil before its time to board."
Cons: "Plane was late then sat on run way for 30 minutes. Over one hour late."
Pros: "It was a very well ran flight, both fights were what you would expect from an airline service. Overall satisfied."
Pros: "Got $200 voucher for overbooking"
Pros: "That flight had no entrainment. So it wasn't bad, just not available on that short flight"
Pros: "Short lines at Medford airport"
Cons: "Small plane"
Pros: "Flight left on time crew friendly and attentive"
Cons: "Long flight could not get a diabetic meal !"
Pros: "The plane was clean, left on time and arrived early. Expecting that there were too many carry on bags, they offered to check some bags at the gate for no additional cost."
Cons: "The snacks were a waste of time. The charge for the entertainment system is based on the published flying time but since those are overstated to improve on time performance, the entertainment charge was excessive."
Cons: "Not enough time between flights!"
Cons: "My connecting flight was sent without me- I paid for upgraded seats that I never got, they tried giving me a connector that didn't get back to Baltimore until 1030pm after my day started at 3am for a flight at 5:30am... Then finally got a connecting flight into Virginia and had to drive 2 hours to get my car from Baltimore. Never flying United again."