Pros: "My favorite part of the flight was our on time departure! :-)"
Cons: "I don't care for the configuration of the Airbus 320...it's rather difficult to adjust the overhead light and air, compared to the placement on a Boeing 737."
Pros: "The flights were very comfortable and the seats very spacious"
Cons: "A better coordinated wheelchair service. At times we had to fend for ourselves. My husband had to push me in the wheelchair himself at times."
Cons: "On time departure and arrival"
Pros: "The thought of getting out.Bad day for United Airlines."
Cons: "The breakfast could have been more substantial than just a muffin. But everything else was very good!"
Pros: "Unavoidable delays at Denver set this crew back an hour, but the gate agent tagged everyone's carry-on's to try and expedite or loading. David, the steward, was also pleasant and hustling to help people get on and off at Denver."
Cons: "Flight into MLI earlier in the week had WiFi, this one did not"
Cons: "Chicago O'Hare was a nightmare. Hugely crowded, flights kept getting moved to different gates so hundreds of people were milling around, or just standing around. Not enough room to line up to board. I will try to remember not to go through there again on a Friday evening. Disappointing also to have 4-hr flight without movie or entertainment."
Pros: "From beginning to end the United crew was friendly, engaging and helpful."
Cons: "Flight was delayed from moline to Denver , which would have resulted in missing our connecting flight to San Diego and spending the night in the Denver airport on Christmas Eve! Therefore we were forced to reschedule our flight with another airline and fly out on Christmas Day!"
Cons: "This is the fourth time that I've been bumped off of a flight because United overbooked. I'm in the military and each time I was trying to get home to family or fly family to me. I will never fly with United again."
Pros: "Everyone associated with ensuring customer satisfaction are to be commended."
Cons: "Not Applicable...................................."
Cons: "Re- routed to arrive 36 hr later, luckily I didn't get the message of flight delay until I hear the airport at 4 am. I was rerouted by an attendant 14 hours. And was able to work the next day. My bag made it 3 days later to me because it was only booked on the 1 plane not all the way through to Tampa."
Pros: "Uncomfortable seat cushions like all of our United flights. This was the 1st United crew that was at least friendly!"
Cons: "Uncomfortable seat cushions like all of our United flights. This was the 1st United crew that was at least friendly!"
Cons: "That the flight was canceled without my notification, that United Airlines customer service team was extremely unhelpful and assumed that I could afford to pay for my luggage and a rental car because I missed my connecting flight (which I could have driven to if I was given proper notification that the connecting flight was canceled)."
Cons: "Sit in the last row and wait for the food"
Cons: "Many delays I can't believe you're making people pay now $25 to check Carry on bags. That makes me want to use Delta every single time"
Pros: "Convenient booking and great prices"
Cons: "I think United is all about themselves and not the customer that group boarding is the worse and I travel first class and there was no food on the plane they had the nerve to announce it did not get a meal I do not think that is fair for $159 the company that I work for is about fifty of us and I will not be recommending any of them to you guys your special seats is only about who wants to pay for it like I said only about yourself United"
Pros: "Very professional flight crew and ground crew."
Cons: "Did not want to leave Merida."
Cons: "Delayed flight made me miss connection and lost my bag"
Pros: "The pilots"
Cons: "It's united."
Cons: "The problem w this flight is that the plane departs from ORD. So even if the weather isn't a problem, if there's a problem w the plane they will fix it at ORD. Needless to say the propensity of that happening causes delays."
Cons: "Flight was delayed due to maintenance issue (as usual) and the employeea didn't even try to accommodate with those that had a connecting flight. They were pretty much like oh well, just get a hotel for the night. I swear United hires the rudest people!"
Pros: "Wonderful crew, great plane ride."
Pros: "Everything was great. First time using Kayak and first time on United."
Pros: "The United employee @ the check in desk was nice enough to find me another flight the next day (since I missed my flight by minutes)."
Cons: "The seats were very narrow & tight. I am not a big person nor was the man seated next to me & he had the same complaint."
Pros: "Staff were nice."
Cons: "They didn't even provide nuts!! No snacks at all after the long trip. There was a one hr delay at departure from NEWARK. And the seats were VERY UNCOMFORTABLE!!"
Pros: "The in flight entertainment was great. The flight attendants were nice too. But one of them got really flustered"
Cons: "When the flight attendant got so visibly irritated with a kid. And an insane delay in Chicago"
Pros: "The crew was great. The plan was renovated recently, so it looks and feels like new."
Cons: "No wifi or any entertainment for 3 hours whatsoever"
Pros: "Smooth flight, on time!"
Pros: "I liked the entire flying experience. It was ideal. Best part to me was the pre check and not having to go thru the line. Flight left early, arrived early, I had a middle seat and it was comfortable."
Pros: "nothing. United sucks."
Cons: "5am flight was cancelled. rebooked for a 3:30 pm flight. that flight was delayed due to mechanical issues also, and then cancelled. Thank God for Delta! Rebooked on a delta flight at 5:30 and finally got out of moline!"
Pros: "Crew members were very helpful to my mum who was a disabled wheelchair passenger while on flight."
Cons: "After my mum reached her destination she was assisted outside of the plane and made her sit outside for more then 1 and 1/2 hour. She kept on asking for help as she was a wheelchair passenger but was no response. Finally after she called another passenger to go and ask for help for her somebody who was apparently on a higher position came and assisted my mum. Very very disappointed for the way she was handled as a wheelchair passenger. I had specifically called and had spoken about her attendance and was assured that she would be in good hands. Totally disappointed with the service."
Cons: "Smooth flight, on time, safety procedures followed"
Cons: "Last seat of the plane again"
Pros: "online wifi."
Cons: "I was a little disappointed that I was unable to finish my movie on the first flight. And when I tried to finish it on the connecting flight, my movie was not among those listed. :("
Cons: "This flight is notoriously late."
Pros: "On time. No problems"
Cons: "CRJ700 seats are like sitting on naked plywood. Very uncomfortable."
Pros: "Not much."
Cons: "The plane left late due to electrical issue – light was on and had to be checked, and then we arrived in Houston very late and the captain said we had to push back to 3 inches. That's ridiculous. We are already late and people up out of their seats and we had to go is down again."
Pros: "Crew was really great. Border on time. Very good overall."
Cons: "incoming plane was delayed 3 hours and caused me to miss my connection. got transferred to another flight the next morning."
Pros: "Everything was fantastic"
Cons: "Arrived well before the recommended 1 hour in advance for the domestic flight. Lines to move through their security wrapped around the terminal on multiple floors. Called customer service for assistance and they reported there was nothing they could do. Reminded them that it is their responsibility to manage these types of issues such as telling passenger to arrive 2 hours ahead if they have been aware of this chronic issue. They told me they had no way of contacting the airline staff at the airport to assist us Completely unprofessional, poor customer care and inefficient. Will not be flying with United out of Newark NJ again. If it weren't for the friendly passenger in line who let us move ahead we would have missed the flight. Just made it before the gate to the aircraft closed."
Pros: "The flight was late, overbooked, and there was a weight problem that caused further delays."
Cons: "Delays, comfort, and rudeness of the flight attendant. It was just a horrible experience all around!"
Pros: "The process was good"
Cons: "Wish there were more morning flights"
Pros: "Kind staff, no issues with flight."