Daily cleaning, installation of cabin HEPA filters on flights from Monroe to Caribbean Islands
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Scores according to KAYAK customer reviews
Pros: "Crew was great, check in was fast. Overall great experience."
Pros: "crew was fine"
Cons: "terrible space/legroom. Very cramped tray table, couldn't fit laptop on it. Made me check my carry on bag. not even gate check, checked to baggage claim. Yet there was still overhead space once I got on. Lots of . overbooking - should never happen in this day and age. Delta does not deserve its "#1" rating. The rating system seems biased. Probably paid off by delta. Southwest is way better for economy class."
Pros: "price great; direct flight;"
Pros: "Short flight and no problems."
Cons: "The flight was more than 4 hours late making us miss our connections"
Cons: "Flight was delayed due to crew not being available."
Pros: "Smooth flights and in time. Everyone is so nice. True professionals"
Cons: "No issues at all"
Cons: "CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?"
Pros: "The flight was on time at departure and 30 minutes on arrival."
Cons: "Since I got a good deal on the ticket, my boarding zone was “Basic”. That kind of sucked, but I still could fit bag in the airplane so it all worked out"
Pros: "The service on plane was great and so was the opportunity to check luggage, although I was happy I didn't have to."
Cons: "Boarding from DTW to LAX, we had to stand for a long time on the jetway and it was really cold. It was the holding place after they checked my ticket. Otherwise, it was a great experience flying Delta."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "A+ flight! Super nice attendants and even pilot sounded pleasant! Take off and landing was smooth & perfect!"
Pros: "Friendly service. Frequent snacks which is nice on a 10-hour flight."
Cons: "Cramped conditions"
Cons: "Had a 5 hour layover - booked first class but this did not entitle me to use the delta lounge in seattle. Snacks only on the flight."
Pros: "Nice plane staff"
Cons: "Very hot airport. Having to load plane outside (hotter on tarmac). Then Delta being 3.50 hours late. Sitting in a hot airport for 6 hours. Not my idea of fun"
Pros: "Flight attendants were great!"
Cons: "Flight was super late, I’m hearing impaired and there’s no apparent closed captioning option for anything I was trying to watch"
Pros: "The entertainment was really good and the service was excellent. Flight attendants were great. Enjoyed my complimentary beverage and on time departure and arrival."
Cons: "It was hard to understand what zone was boarding. Hard to hear and understand made It impossible. And the plane seemed smaller, seats were very close to one another, and it was difficult to get comfortable. I'm not big either."
Pros: "Efficient crew. Good movie choices. Clean bath rooms. However - I wish every airline in each bathroom had a notice on the toilet to PLEASE LOWER THE SEAT AND COVER! I prefer using the bathroom after another woman has used it!"
Pros: "Boarded quickly and on time."
Cons: "After boarding everyone they made us wait for another plane to arrive to take passengers on our flight to Syracuse since we had many empty seats. The wait was way too long and completely unnecessary. Not only did they keep everyone on the plane for a long time but they made us very late."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."
Pros: "Smoorh travels"
Cons: "Economy seats mot comfortable for sleeping"
Pros: "Boarding was easy, flights on time Wi-Fi available (although I didn't use it)"
Cons: "Seats rather crowded in coach, small plane so it was also a bit noisy"
Cons: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"
Pros: "Loved the safety presentation made by the live stewardess!!"
Pros: "Staff was amazing and pleasant. Had decent food and as much comfort as zone 3 can offer."
Cons: "No complaints."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "Food was not offered on a short flight, the one star does not mean bad. There was no other option same for entertainment"
Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"
Pros: "They are very professional"
Cons: "I luv it"
Cons: "Board the back of the plane first"
Pros: "Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options!"
Cons: "Double booked my seat. Lost my bag."
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "Got from point A to point B"
Cons: "nothing all was good as expected."
Pros: "As of April, they have free small meals. We had a turkey sandwich which was filling. Later came a snack, just enough to tide one over until finding dinner."
Cons: "Seats still cramped."
Pros: "Good uneven full flight"
Cons: "Boarding was inefficient. Plane was packed to the last seat. No food for purchase."
Pros: "Great crew,seating was more comfortable than the other legs of our trip, very attentive cabin service."
Pros: "Boarding was good"
Cons: "Boarding was good first time flying first class not happy with service when I wanted another Drink had to walk to very back of plane all the flight attendants were hanging in the back tiger no one was in the first class section. In the beginning of the flight took forever to get a drink I have had Reg class has better service. Flew Detroit to Vegas 4.5 hours"
Cons: "Lost luggage and made me lose my flight"
Pros: "The flight attendants."
Cons: "Wi go didn't work and wasn't free."
Cons: "American is poorly prepared for day long delays."
Cons: "Free WiFi"
Pros: "They held the flight for us."
Cons: "Something to eat"
Cons: "More room on the aircraft. More shops open in DFW."
Pros: "I got on my flight"
Cons: "Flight delay could’ve been backed up with a reason why. Nothing was said until we asked."
Cons: "They gate checked everyone's bags starting with group 5."
Cons: "You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability"
Pros: "They only have bathrooms in the back of the plane now. There is a line of people during the ENTIRE flight. Also means you have to squeeze down this line when you get out, so your choice is to thrust your crotch into a poor seated person, or rub it against someone as they squeeze down the line. NO"
Pros: "Nothing because the fly was delayed"
Cons: "The flight has to be on time"
Pros: "I observer th crew at this flight were very friendly and helpful, unlike my previous flight in the past years."
Cons: "Keep it up!"
Pros: "Seating had a good amount of room and was comfortable."
Cons: "Bathroom was messy and a little disgusting."
Pros: "The Crew was friendly and professional"
Cons: "More entertainment options and food"
Cons: "The plane was very hot when boarding and then very cold while flying. It was uncomfortable."
Cons: "Offered entertainment"
Cons: "All. Crew did not arrive on time. Boarding was a mess. Many arguments with customers."
Cons: "5hour flight should have a meal"
Cons: "Entertainment system for myself and my wife failed after an hour."
Cons: "Food and wine"
Pros: "Some crew members were really nice"
Cons: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
Pros: "Smoothest flight ever and crew was perfect. Thanks!"
Cons: "More turbulent than usual"
Pros: "The jet"
Pros: "The flight itself was fine."
Cons: "All the choices to eat were laden with gluten, salt, and sugar. Surely a salad is no heavier than what they carry, but might not last as long. For those of us gluten-sensitive, watching our glucose levels, or salt intake there’s nothing. A 40 minute gate change from B29 to A11 in PHX was barely long enough to walk far less find and buy a healthy meal. Yet again I arose at 4am and had nothing to eat until after 4pm. ALL the airlines can do better."
Pros: "On time boarding taking off and landing in Grand Rapids. Crew was very nice and let me keep my whole can of soda."
Pros: "Flight was canceled after six hours of waiting"
Cons: "We left two hours late"
Pros: "Efforts to get us to Philadelphia"
Cons: "Got to Philly - no one there - rushed 2 concourses and plane still there with daughter on-board. They gave away our seats, told us we would not get on, would not get our baggage and would not get put up in a hotel. Because of the NBA draft - had to travel 60 miles to New Jersey for a hotel. Lost a day, lost 2 tours, endured additional hotel costs...and the attendant made it clear she was on overtime and we just needed to move on. American Airlines is too big and consolidation of airlines has not been good for the public."
Pros: "Announcements clear pleasant staff decent food"
Cons: "All was well"
Cons: "Horribly bumpy the whole time, no drink service because it was so shaky"
Pros: "At least they should give a can of the soda"
Cons: "The cookie"
Pros: "Plane on time plane in reasonable condition"
Cons: "American airlines keep increasing their greediness by charging for everything, provide fewer benefits to frequent flyers and have poor customer service They acting like United as if they are a monopoly that can charge what they want and treat customers like they feel like Hoping for small airlines that get a better service and price"
Pros: "Individual view screen"
Cons: "Small seat"
Pros: "It was on time, crew members were great."
Cons: "My video screen watching a movie froze the last couple of hours. Let the attendants know, nothing ever happened and reminded them a few times over the 2 hr period."
Pros: "Old plane. No entertaining in seats for a 10 hour flight. Awful."
Pros: "Airbus was nice and had charging capability at each seat?"
Pros: "Said it all above"
Cons: "Said it all above"
Pros: "Crew service"
Cons: "Very cramped seating Delays on both flights"
Cons: "Seats were too narrow and hard. The food was mediocre. I ordered a second glass of wine and never got it."
Pros: "Nice staff, great accommodations"
Cons: "Uncomfortable, very hard to sleep."
Pros: "The food was okay, and the flight attendants were lovely. That's about all the positive things I have to say about that."
Cons: "The entertainment was high my list, only because you're stuck on a flight for many hours. Although I was exhausted because I had a 8 hour layover in Manchester, it would have been nice to have a couple of entertainment options. On my flight on British Airways from New York to Gatwick, we had so many movie and series options. These things are important on a long flight, otherwise the flight becomes torturous because you run out of things to do. On this flight, we had no choices, only what was given to us to watch. This made my flight unbearable."
Pros: "Flight was on time and the crew were excellent."
Cons: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Pros: "Flight staff was friendly."
Cons: "Flight got delayed. I was a little worried I wouldn't make it to the connecting flight."
Pros: "I was traveling with an infant and the staff was so helpful. I will definitely fly AA again."
Pros: "The entertainment selection was wonderful."
Cons: "The flight left on time but arrived late by at least 1/2 hour. I am small but the seat was narrow: my neighbors kept on hitting me when they moved. And I think it is terrible to have to pay to reserve almost any seats except for the middle seats."
Pros: "Nothing to expect from Domestic fight."
Pros: "As somewhat experienced travelers, we know to keep carry on luggage as tight as possible. I was pleasantly suprised to see that overhead bins were not full! We didn't have seats next to each other initially, but the gate agent put us in the exit row with extra legroom!"
Cons: "Nothing comes to mind."
Pros: "Everything was smooth and went on schedule. Actually first flight in a very long time and it was the holiday weekend. Yeah."
Cons: "Allergies. American Airlines must do a better job of accommodating children with peanut allergies. It is obvious they do not get the serious health issue and life threatening situation of the allergy. Our family traveling to Disney on AA had a very uncomfortable ride."
Pros: "Easy, early."
Cons: "Leaving on time. More updates on status. Water was served 2 hours after sitting in tarmac."
Pros: "Airport close to my house and It is United hub"
Cons: "Many things. Seat does not reclining which is hard for a 5 hrs flight"
Pros: "I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed."
Pros: "Comfort was great"
Cons: "Mu flight got delayed...but that wasn't in anyone's control so...."
Pros: "overall great flights"
Cons: "food could've been a bit better."
Pros: "The crew was very nice. The flight was smooth and enjoyable. I was able to charge my phone and had WiFi access."
Cons: "There was no entertainment except on my phone. The food was a small bag of pretzels."
Pros: "The flight’s crew was very efficient, and the flight arrival and departure was close to what was promised."
Cons: "The check-in was done by machine and the ticketing crew didn’t mention that the luggage was going directly to destination nor was my gate info for the second leg of my journey printed on my ticket. You’d figure United would know this info a few hours prior to departure."
Cons: "the person helping me couldn't understand her and she was aggressive and charged me too much and wouldn't make adjustments about it."
Pros: "Relatively comfortable seat, decent entertainment and nice crew."
Cons: "50 minutes on the tarmac in Newark waiting for the gate."
Pros: "Upgraded Business Economy was much nicer than regular Economy. The flight got in to Tampa early."
Cons: "Bathroom not maintained during flight. Vomiting child seated behind us (which I know was not the airlines fault, it was gross though)."
Pros: "Regular updates from the Captain during the flight."
Cons: "On-board entertainment was severely lacking. No music, and the touch screen was largely unresponsive."
Pros: "He was the epitome of the Friendly Skies. Chatted with whom wished to chat was quite near those that wanted to snooze on this early morning flight."
Pros: "everythinf was geeat ! on time Departure and early arrival"
Pros: "The flight attendant kept the drinks and snacks coming and looked abundantly joyful to serve us. One of the best flights I've ever been on."
Cons: "No pillow or blanket."
Pros: "Crew were very nice and helpful"
Cons: "No personal tv screens, must have an app on your phone/tablet. Problem is, once you find that out it's too late since you'd have to pay to download it."
Cons: "Need to pay for everything... internet, tv, and snack. Long flight when you cant fork out more money for what was free with canadian airline"
Cons: "Delayed almost 2 hours, causing me to miss my connection flight. Had to pay extra $460 to purchase next available flight which delayed my arrival time 6 hours! Horrible experience !"
Cons: "Our flight was an hour and a half late. The seats are very new on this configuration is perfect. The entertainment system is old and you pay for everything."
Pros: "Comfortable seats for economy"
Cons: "Computers were down in Akron Ohio. Flight was delayed an hour. Chicago was delayed 2 hours. There was an earlier flight i should have been booked on."
Pros: "Ni food for me and no entertainment"
Cons: "On time and flight was quiet."
Pros: "Easy and quick flight."
Pros: "Nothing I won't be flying united again!"
Cons: "The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!"
Pros: "We arrived safely"
Cons: "Very cramped leg room We also had mechanical problems and were delayed one hour."
Pros: "The leg room and the great service"
Cons: "The seats are way too cramped"
Cons: "My friend traveling with me was not allowed on the plane at first because united said he didn't have a ticket. I had to get off the plane and go show them our confirmation info and where we had already checked in for the flight. Still took anther 15 minutes and they where very rude until they realized their mistake...."
Pros: "The option to use your device to watch free movies! They made arrangements to stay in Houston after we missed the connection due to a delay."
Cons: "Flight delayed. No food."
Pros: "Smooth boarding process and on-time departure. Saving 20 minutes on such a late flight was really appreciated."
Pros: "boarding process was easy and fluent"
Cons: "no dislikes"
Cons: "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"
Pros: "The crew was too notch!"
Cons: "The problem w this flight is that the plane departs from ORD. So even if the weather isn't a problem, if there's a problem w the plane they will fix it at ORD. Needless to say the propensity of that happening causes delays."
Pros: "I liked that the entertainment on board worked well for the first time since last few flights. The crew was very curious. Thank you."
Cons: "I was disappointed with the united club turning me down in Newark. For the second time I tried using my day passes, and they weren't accepting them... They had huge signs that day passes aren't accepted..."
Pros: "Plane very clean somewhat new. Well kept."
Cons: "I hate when you get to the airport and you have a question or doubt and there is not a human being!!!! Only kiosks!!!! I hate it"
Cons: "I was traveling with someone and the tickets were purchased at the same time but we weren't seated together."
Pros: "I cancelled this flight long ago. On the day before my flight I got check- in reminder emails. I panicked. Did I forget to cancel this flight? I kept getting reminders even for the return flight when I never took the initial flight. Even now I am asked to write a flight I was never on. As I said I panicked and I was out of town and I had to do a lot of research to figure out which flight I actually had booked. Very unprofessional."
Pros: "Crew was helpful, professional & kind."
Cons: "Flight was delayed due to air traffic control issues so I only had 40 min layover to get to my next gate. Also when we arrived we were on the ground for a long time before we could pull up to gate to unload. I have a 3 yr old & 5 yr old & had to run to make it. We made it but luggage didn't. My first luggage was delivered quickly, the 2nd luggage arrived 3 days after we arrived home."
Pros: "Crew was efficient, professional and pleasant."
Cons: "No food; only a drink. Tight seating. No entertainment. The sun kept bouncing off the magazine and iPhone of the lady kitty-corner across the aisle into my eyes-- very uncomfortable!!"
Pros: "Absolutely nothing"
Cons: "Airplane was damaged and united wouldn't rebook us until the flight was officially cancelled hours later. Then United provided only one service person to address all of the passengers needs so we had to stand in line for a couple hours longer. Then they had no hotel rooms to put anybody up for the night that couldn't get a flight until the next day. Then they gave us a measly $10 food voucher. Then our luggage was mishandled has still has not shown up to my house. Then because of the change in flights I had to rearrange transportation home at 1130 pm that cost me an extra $125. A very miserable day because of United's lack of being proactive and poor decision making given the situation and circumstances."
Pros: "Wheelchair assistance"
Cons: "Crowded gate"
Pros: "Missed connection due to weather. I was put on another flight no problem"
Cons: "Didnt know my luggage arrived prior to my arrival on the flight I missed"
Pros: "It was on time."
Pros: "The flight attendants were very nice and helpful."
Cons: "They did not provide alcoholic drinks, the TVs could only be accessed by paying for them, and there was NO food provided on an INTERNATIONAL flight. Absolutely ridiculous."
Pros: "The flight was safe, the crew courteous and hard working."
Cons: "Seating is horrific. It is not healthy fur people."
Pros: "I liked the smaller aircraft and the friendly staff."
Cons: "I didn't like how the gate was changed at the last minute."
Cons: "Not enough leg room"
Pros: "The crew was friendly and tried to help the best they could"
Cons: "We were stuck on the plane for an hour with no a/c. I had my grandmother with me who uses a wheel chair and is diabetic. I am also 17 weeks pregnant. The entire experience was terrible. One lady on the plane ended up needing a paramedic because of sitting in the heat so long. All we got was a sorry."
Pros: "A everything was fine other than..."
Cons: "Flight was canceled and announced at midnight"
Airlines flying from Monroe to Caribbean Islands have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Monroe to Caribbean Islands
Masks required on board, masks provided on flights from Monroe to Caribbean Islands
Social distancing seating
Middle seats unavailable to book on flights from Monroe to Caribbean Islands
Testing for antibodies, testing for symptoms for flights from Monroe to Caribbean Islands
Waiving of change fees. Search flexible flights from Monroe to Caribbean Islands