The Airlines is really professional and flights are almost on time in respect of departure and arrivals are concerned.
The trip was booked on a Premium Economy, I was moved to standard economy with no compensation. When I boarded the flight crew had already made someone else sit in my place who were reluctant to give me my seat. Quite a few people were found not wearing masks and crew did nothing about it. No choice of food in spite of me with a standard economy ticket that includes the option of food.
Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason.
No Food, No beverages, only water, and there is no information about this sudden change
Comfort and safety. At least packaged food could be served to Business Class passengers.
Surprisingly pleasant experience despite Covid-19 times. Food was too good!
Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
I was unable to check in online. It said PRN is not correct few times in spite of it being correct. I could not book my seat. I travelled from Mumbai to Chennai & Chennai to tiruchi. I raised my problem to staff in Mumbai and they were not helpful. They kept saying I needed to do it in Chennai. They said they can’t print my boarding pass since it started from Chennai. They could have helped me with online checking. Customer service is very poor and not helpful. They could have done a better job.
Already mentioned the didorerly check in process. The crew were not aware that I pre-booked for snacks and paid for. They said I have to pay for snacks and drinks, when I showed the crew my boarding pass they said that the system was not updated with this information. Very strange excuse..
Bag check is not as smooth as can be at CST Terminal 2. Passengers are advised to print out and attach boarding passes at home in a bid to avoid crowding at self-service kiosks given the Covid-19 public health crisis. However attendants then say tags need to be re-printed at the counter as the ones provided by the airline at the airport are more secure. While the check-in process is aided by the helpful staff, Indigo Airlines could do a better job of providing more self-service kiosks and clearer guidance during the online purchase process. Suggest calling ahead to confirm situation on the ground.
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
Pros: "Amazing crew, clean plane and on-time and seamless boarding and arrival."
Cons: "Entertainment option via app."
Cons: "No entertainment very bad seats no blanket when asked for"
Pros: "nothing, they did provide us with refreshments for flight delay."
Cons: "everything has to be improved"
Pros: "The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat"
Cons: "The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat."
Pros: "No, not really, especially the boarding crew. Where was chaos and signs of lack of planning. Gate changed towards the end and sequential boarding wasn’t done properly."
Cons: "1. On time performance, flight started 1.5 hours late, 2. Boarding procedure was unplanned and the gate resembled a fish market."
Pros: "Cleanliness, quality of service and the attitude of cabin staff."
Cons: "Delays to be avoided, Gate changes to be avoided, Boarding process was not properly streamlined."
Cons: "Seat quality, on time departure and arrival and food Quality"
Cons: "The 777 Dreamliner did not have functioning window shades. Airline check-in counter staff were trainees and did not understand Visa requirements to and out of India. The check-in counter was open to passengers that had lined up but not manned. . It made the check-in process slow and tedious."
Cons: "I missed this flight due to a delayed connecting flight."
Cons: "It was not working & crew tried to reset 5 times. Seating is also horrible."
Cons: "The screen on my seat was inoperable so I could not avail of the entertainment"
Pros: "Flt on time Boarding easy Seats comfortable Few changes and I would love to fly again"
Cons: "Bad food Seat covers dirty Serving crew too loud and talkative Bathrooms messy Crew locked a few bathrooms Long lines outside the few bathrooms that were Open"
Pros: "Food was good."
Cons: "Delayed!!! We had to travel onwards to Indore and we didnt get started till 11.30pm We had to pay the cab driver extra because of this."
Cons: "Air India randomly reassigned seats that we had selected while booking. Even after paying for new seat assignment (we were traveling with young kids so wanted to be together), they did not assign us the new seats due to a ‘system glitch’. My wife spent upwards of 3 hrs on phone for such a simple task. Very bad!!!"
Cons: "No response in providing wheelchair assistance even though we requested via online/ calling airlines customer service."
Pros: "The in-flight service"
Cons: "Two restrooms were closed as they were broken. I am surprised they were not repaired before the aircraft was put into service."
CHAIRS NOT COFARTABLE AND MY BAG WHICH IN LAGUGE NOT COME ON TIME COME IN LAST WHEN BELT GOSE CLOSE AND AFTER THAT MY NEW BAG NOT IN GOOD CONITION FULL OF REPED ITS WAS REALLY VERY BED EXP AND I DONT WANT TO PERFE NEXT TIME
Flight was on time, clear announcement while boarding, seats and upkeep of flight was good. Only improvement could possibly be: - Announcement from pilot was missing e.g. usual greetings, travel time, destination weather etc.
The flight was 4 hours late and the ground staff was terrible.
Cons: "Boarding was chaotic, food could have been better. Coffee was lousy."
Pros: "Crew were nice. Flight left on time and arrived on time. Baggage was back quickly"
Cons: "Seats were quite small and placed very closely together. Not much knee room"
Pros: "Options for meals if fyn"
Cons: "Some food options are only for pre booking Also the inflight magazine is not way too elaboratibe and lacks a lot of topics."
Pros: "It was half empty so I can Ley over 3 seat The food was good ,"
Cons: "Poor maintenance tv seat toilet broken , Very dirty over all the craw don't clean ."
Pros: "The room itself was good ."
Cons: "Bed Costmer service they surprise me with over charge service pick up from the airport they have to let Costmer there is charge ,very dirty enternce , and always, I expected much more from 4 star hotel rated by you where actually it's 3.5 star I would not give it 2 . elevator didn't work properly. I give it"
Pros: "Air Asia is always a good deal, and Kayak is always a win."
Cons: "The departure lounge in Goa is a mess. Too many flights and too little space. Only two food choices, leading to crazy long lines. That is not the fault of Air Asia or Kayak, but be warned. Goa airport is rough."
Pros: "Inexpensive flight"
Cons: "The flight was delayed, the complementary cup of water they offered me tasted like it came out of a tap and did not in fact seem to be bottled water. Could be a coincidence but my wife and I both had gastrointestinal issues that same evening."