|April||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 9% increase in price.|
Average price of a round-trip
|$851||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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Scores according to KAYAK customer reviews
Pros: "Clean facilities, polite staff. Hits the right notes on a trip to Korea or connecting to other Asian countries."
Pros: "Very friendly staff with excellent service. Bottled water in every seat upon boarding. Lots of leg room, and love the outer earphones they provide!"
Cons: "More movie selections"
Pros: "Boarding was Great! Crew were also great. Food were ok. Entertainment were great."
Cons: "Snacks and foods were okay. Could have been a bit more, or add a bit more snacks."
Pros: "I always love Korean Air crew, you do have 5-star staff!"
Cons: "I can’t think of anything for now! Overall I had a great flight."
Pros: "Good service. Feed you twice. Which is great. But on a red eye. You want to sleep."
Cons: "Plane feels dated. A title tired."
Pros: "Nice bathhroom size"
Cons: "I dont like the 2x seating in business, seats are not up to what they should be, i was glad it was a short flight"
Pros: "Everything was great"
Pros: "Unlike flights in the US, they provided pillows, blankets, slippers, a water bottle and headphones in your seat before you boarded at no extra charge. They were very organized, efficient and quick about boarding."
Cons: "My seat was chosen for me. However, leg room was excellent even in the least expensive seats."
Cons: "No wifi"
Pros: "How often i was fed"
Cons: "I wanted to upgrade and they said no even rhough it wasnt full"
Cons: "The website did not let me choose the seat when I tried to check-in. In addition, the flight attendant was not welcoming because she kept saying that you cannot have more food :("
Pros: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Cons: "late departure"
Pros: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Cons: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
Pros: "Reliable, quick boarding, Incheon is a nice airport"
Cons: "Delayed for 2 hours. Otherwise staff and service was good"
Pros: "Great service"
Cons: "Wish I could have sat further in the front"
Pros: "I love that you get meals and snacks. A lot of airlines really skimp on this, and you are left miserable, hungry, and thirsty. Korean Air will bring you drinks outside the service times set. Free additional bottles of water as well. The service is excellent, the meals are good, and I absolutely love that you get slippers, toothbrush, toothpaste, and even free headphones should you forget yours. Top service! Good meal portions! I also like that you have 3-4 different meal or snack options each service. CLEAN BATHROOMS!!!! Also, the flight attendants are very polite and courteous. You never feel like they just don't care. They even help with families traveling with small children. A+ guys!"
Cons: "I really have nothing negative to say about this airline. They are my favorite, and I fly with them every time I am able, 7 times international to date."
Pros: "Great service, very clean"
Cons: "Flight was delayed"
Pros: "Great service, clean cabin, tons of movies. Crews eager to care for passengers."
Cons: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Pros: "For some reason the crew seemed more attentive and maybe fresher coming back from ICN than going to ICN"
Cons: "The only problem was the long layover"
Pros: "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"
Cons: "Seats too small for a seven hour flight"
Pros: "Landed safe"
Cons: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Pros: "I liked how spacious the plane is. The flight attendants are very courteous and helpful especially I travelled with my mom who can barely walk. They helped us with our carry on luggage helped me walked my mom In and out of the plane."
Pros: "I liked the fewer seats. Ready to get out of."
Cons: "Constant turbulence made going to the bathroom troublesome"
Pros: "Had a fantastic time, it exceeded my expectations."
Cons: "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
Pros: "Korean Air eventually returned my money"
Cons: "What I booked was changed to an impossible connection, 6 hour layover. Ultimately had to cancel reservation and rebook an alternative not through Kayak"
Pros: "Most people sleep as this is a connection from other long flights."
Cons: "I can't flight. What happened?"
Pros: "The seats were roomy and considering this was 14 hour flight that was important. The entertainment was superb - they had all the latest movies and plenty of them to last 14 hours. The service was the best. Flight attendants were so nice and accommodating at all hours of the day and didn't even flinch once after our multiple requests for more wine. They made sure we had enough food and snacks throughout the flights and provided plenty of water and juices to stay hydrated."
Pros: "Just about everything"
Pros: "Excellent service by a cabin crew that truly tried to make the passengers comfortable, as a part of their professional ethic."
Pros: "Over all customer service."
Cons: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Pros: "Service, people, space, entertainment"
Cons: "I'm vegetarian so there were no vegetarian options"
Pros: "Great service, decent legroom in economy"
Cons: "Language barrier was to be expected"
Pros: "Friendly staff, organized airline, smooth flight with our 5 month old baby girl"
Cons: "Long taxi wait before takeoff, may be the airport's fault."
Cons: "Food is terrible. Boarding was late, late taking off, late parking at gate that caused many of us missing our connection flight. Terrible experience with Korean airlines."
Pros: "Big airbus 380 is amazing fly non-stop over 15 hours across the ocean. Really nice airplane. Air attendants are all looking good and friendly. Ice cream was really good."
Cons: "No chicken meals left for me a bit disappointing. I've never had such a problem. Maybe next time have to make an order when booking ticket. Staffs fixed me a fish plate instead. My husband and I couldn't sleep tight at all. No room to straight our legs, especially his long legs."
Cons: "I'm a big person so the seats are not comfortable for sleeping during flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
Pros: "Generally, i liked the flight. We were granted our request for a change in seats when i found out that me and my husband were not seated side by side."
Cons: "The entertainment has limited choice of movies."
Pros: "GOOD SERVICE."
Pros: "Cleanliness of the restroom and hospitality"
Cons: "Overall flight was good except the long 12 hours stop in Korea was killing us. Maybe it's ok if just one on the way not back and forth of the flight."
Pros: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Pros: "Time is good."
Cons: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Pros: "Seat not comfortable crew was amazing"
Cons: "Comfort in seat"
Pros: "Crew great but seating not so comfortable"
Cons: "Better Seats"
Pros: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Cons: "Seats are cramped and small"
Pros: "One of the best service! Thank you!"
Pros: "Service Quality"
Cons: "Seat does not recline"
Pros: "Food and services"
Pros: "Typical ANA quality as always."
Cons: "Nothing in particular."
Pros: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Cons: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Pros: "Friendly staff, comfortable seats, able to watch new release movies, good food."
Cons: "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
Pros: "The food and the very friendly and courteous flight attendants."
Pros: "comfortable seats"
Cons: "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
Pros: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Cons: "Internet was more expensive than it should be"
Pros: "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
Pros: "Service was excellent. Crew did not accept tip. Food could be better."
Pros: "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
Cons: "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
Cons: "I was pleased with all."
Pros: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
Cons: "The food met airline standards, which are generally pretty low."
Pros: "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."
Pros: "felt Agent's kind care of elder (me) at Airport. Thanks."
Cons: "Full of passengers. Code Share!?"
Pros: "Services and respectful"
Pros: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Cons: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Pros: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Cons: "Would like to listen to ATC"
Pros: "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
Cons: "Seat would not recline. That should be standard. My back was sore after trip."
Pros: "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."
Cons: "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
Pros: "They made a special dessart for my niece and her husband for their honeymoon trip."
Cons: "Not realky."
Cons: "Ordered Fruit Meal. It did not have a variety."
Pros: "The food on board was great! Crew members were friendly!"
Pros: "Very kind flight attendants with amazing service!"
Cons: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Pros: "Food, crew, and entertainment were great. They give you snacks and drinks right away."
Cons: "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
Pros: "All staff were very helpful and polite!"
Pros: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Cons: "Could not fall asleep as the chair would not recline enough"
Pros: "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
Cons: "Nothing, really."
Pros: "Almost everthiny good job keep it up, excellent !"
Pros: "Legs-room was good."
Cons: "Sit have good legs-room, but not a great comfortable sits... Food can be better."
Pros: "clean seat and tray"
Cons: "poor movie selection. slow cleanup after meal (more than 1 hr)."
Cons: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Pros: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
Pros: "Staff was nice and attentive"
Cons: "Uncomfortable seats. Don't recline. Could use more film choices."
Cons: "i asked a crew for a drink.. and they refused."
Pros: "The crew took covid-1@ precautions seriously and made me feel protected during in flight services. They were very polite and considerate."
Cons: "I would have liked to have a weighing station for my baggage before I check in so that I could adjust my belongings to fit the 23 kg limit. Instead, I had to guess my baggage's weight because which ended up going over the limit slightly."
Pros: "Amazing crew Thank you"
Pros: "Amazing crew"
Pros: "The service and the entertainment options."
Cons: "Although I understand that the crew has to take precautions but it was strange to see the stewardesses keep their masks and gloves on during the whole flight."
Pros: "Charming and respectful crew"
Cons: "Everything's ok"
Pros: "I got upgraded to business seat on the way from danang to seoul:)"
Cons: "Food was not that good"
Pros: "Aircraft seats for long haul trips are infinitely more comfortable than those on the cattle cars used for domestic flights. Economy/coach seats aren't fancy, but they are surprisingly comfortable with lots of leg room."
Cons: "The aircraft I was on was an older 777-200, and there were, sadly, no charging ports of any sort on the seats. Lavatories have electrical sockets, but don't s in a lav to charge your phone. My advice: have your phone fully charged prior to boarding, and have a fully charged power bank just in case."
Cons: "Only fish and rice were available for the breakfast meal. The seats were too compact for such a long flight. more leg room would be nice."
Pros: "The seat aircond cooling"
Cons: "Food..should have local halal foods for muslims"
Cons: "It should have been good but I requested wheelchair for my dad who is 78yrs old and he has SCIATICA and cant walk for long time, coming from the Philippines it was ok. But once we areive at incheon. They did not bother to give any wheelchair at all these crew doesnt not care. They dont have compassion. Im very disappointed to asiana"
Cons: "Too cold"
Cons: "None at alnone"
Pros: "on-plane service is good"
Cons: "back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding."
Pros: "on-plane flight operation is very good"
Cons: "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
Pros: "The service crew was outstanding!"
Pros: "Good food and services"
Pros: "the very punctual flight"
Pros: "Arriving on time even though it took off 45 min late"
Cons: "They lost all of our luggages(five pieces) and never attempted to locate them at LAX. Which were transferred from United airlines. It took eight contacts and finally reaching out to LAX office in 36 hours later, they located the luggages in 45 minutes. asiana from Inchon office kept on telling me that it is in LA office’s hand and yet they weren’t willing to call for LA office’s assistance. They were simply relying on the process which has been broken. Then upon the delivery, the driver informed us the severe damage in my tumi bag."
Pros: "Nice staff. Good movies. Liked having slippers and toothbrushes/toothpaste."
Pros: "Endless movies from Honolulu to Soeul Korea. Good food"
Cons: "Could not check in through to Manila. Transfer desk line was too long at Incheon. Line was disorganized with 1.5 hour wait. Delayed flight."
Pros: "The seat quite comfy compared to other airline."
Cons: "Entertainment. Nothing for each use. Bored."
Pros: "The food was good and the service was super friendly and helpful. We really appreciate kind flight attendants. We also loved how comfortable the Incheon airport was during our stopover."
Cons: "There really isn't a lot of selection in the TV series section. It looks like a man chose 3 series that he liked."
Cons: "I don't like the first come first serve boarding system its chaos out there"
Pros: "On time arrival; professionalism."
Cons: "The business class seat is cramped for business class standards. I also wanted seconds for dessert but somehow I was made to feel it was not allowed, that the FA has to check with someone if there was enough on board. Mind you the plane was not full."
Pros: "On time arrival."
Cons: "The seats were not too good, a bit outdated"
Pros: "The exceptional service combined with the great food and cleanliness of the cabin was great."
Pros: "Great airline, plenty of space. Crew was super nice and helpful"
Cons: "Airplane food isn’t great where ever you go"
Pros: "On time. Decent food for a 2 hour flight."
Cons: "Plane a bit on the old side."
Cons: "The entertainment is much under expected"
Pros: "Good leg room, clean aircraft, short flight. I'm 6'2" and had good leg room. All you can ask for on a fairly short flight."
Pros: "On time, excellent staff!"
Cons: "Improve the food menu. The entertainment screen is a bit small and old."
Pros: "Staff is friendly smiles and goes the extra step to insure comfort"
Cons: "You pay extra for a bulkhead and they place a bassinet in your personal space. Seats lack cushion on A380"
Pros: "Entertainment and courteous crew"
Cons: "Food was OK not the best. Seats were very uncomfortable."
Cons: "Too long"
Pros: "It was an easy ride and was comfortable. No problem in using the screen to watch any show or movie."
Pros: "Everything. It was comfortable, the flight attendants were attentive. Before the flight, I was moved to a better seat because I require wheelchair assistance."
Cons: "Not a thing."
Pros: "1. The nap zone 2. Free shower 3. Free wifi"
Pros: "I am a large person, the staff was kind enough to move my seat next to empty seats, since the plane was not full."
Pros: "I liked being seated toward the back of the plane so that me and my cat had some privacy. The crew was very polite and gave me thorough instructions for transporting my cats."
Cons: "I bought a carrier for my cat that fit the airline's specifications, but it didn't fit all the way under the seat. Because of this, I had to put my cat in the overhead bin during takeoff. This gave me and my cat a lot of stress, although they let me take her out during the landing. Also I thought the airline would open much earlier than my flight so that I could ensure the safe transfer of my pet-in-cargo."
Pros: "The staff was really friendly and kind, but people just on the plane in general were pretty bad. (Although a cute baby kept walking around and not sleeping almost the entire flight, I was just glad that I was going back home)."
Cons: "The people in the back of me was so rude, they did not let me put my seat back although the Asiana staff told me I could, but they just kept complaining."
Pros: "The gluten free meal was much better on this flight and the ladies were pleasant as usual."
Cons: "Less entertainment offerings compared to our 10hr flight but other than that, all went well."
Pros: "Great entertainment. Good selection on movies. Food is good."
Pros: "For 14 hours, it was passable. Food surprisingly good (only chose Asian selections; Western food looked dismal). More movie options would be nice."
Pros: "I flew Cathay Pacific from New York to Seoul. It was an ok flight, Cathay Pacific has great reviews online, however the seats were cramped, the entire flight was full and the food was just ok. I stared flying Asiana Air between Tokyo and Seoul, and then I changed my return flight home to this airline. The airline had great service, delicious meals. I was even served meals on the 2 hour flight between Tokyo/Seoul both ways."
Cons: "I don't have the exact flight times but flight from Seattle to Korea was suppose to arrive in Korea at around 18:00 and leave for Ho Chi Ming at 19:00. It arrived after 18:00, boarding was suppose to be at 18:40 but by the time I was able to get on the rail to the main station it was 18:40. Luckly a crew member had a sign and was calling out "HCMC". Luckily I am in good shape because we ran through the airport to the next connection as they were getting ready to close the plane doors. Need to have someone walk and time, the time of arrival from Seattle into Korea, onto the rail, to the main station and distance to gate 40. You may very well miss your flight."
Pros: "When I finally reached the right person to reschedule my first flight, Asiana was great at fulfilling my request to be put on a different flight."
Cons: "It was rough knowing who to get in contact with when my flight was rescheduled to arrive a day later than I planned. This was last minute and I was very concerned that I would have to have an overnight layover in Seoul and arrive a day late in Vietnam."
Pros: "Everything was great. The crew were very polite and kind."
Cons: "There wasnt anything i didn't like."
Pros: "Been a loyal customer of Asiana for over 12 years. Great service."
Pros: "I like everything....from the crew to onboard food."
Cons: "Nothing much I can say about things I don't like with Asiana. This is my preffered airline."
Pros: "Good crew. Great pilots."
Cons: "Food. Seat comfort."
Pros: "Everything was on time and the food and service was good."
Pros: "The flight was good"
Cons: "Everything was great"
Pros: "Upgraded to premium economy."
Pros: "The crew was fantastic."
Cons: "Entertainment is out of date and difficult to use."
Pros: "Just fine.."
Cons: "The flight was three hours late."
Pros: "Good meal and serve more food"
Cons: "Line up to the plane shouldbe in short time"
Pros: "Plane was okay. Nice big screen"
Cons: "Crew was ok"
Pros: "Crew was okay, nothing amazing. Seats are cramped as I was put in middle seat separated from my wife despite request to sit together."
Pros: "Food and seat was great."
Cons: "Wheelchairs took a long time to pick us up"
Pros: "I really enjoy this airline. The flight was good with good entertainment system. I like the provided pillow and blanket and they make sure the cabin is dark and quiet for sleeping. Food is decent with generous amounts and snacks always available to go and grab."
Cons: "I was fairly squished on this flight at 6'2" with my knees almost touching the seat in front of me. I had more space on another Cathay flight and I think I had a seat in the same class. I took off my shoes and that helped me get a little more room to spread my feet/legs out to get comfortable."
Pros: "Everything was top notch,crew were super professionals,food was delicious,look forward to flying with them again!!was one hour early on first leg of journey"
Cons: "Softer seats"
Pros: "Good options for food including meals and snacks! Cabin crew was great."
Cons: "Crew sometimes a little slow responding to passengers paging from their seats."
Pros: "The crew was nice. Seat space really cramped"
Cons: "On my return flight from Hing Kong to Vancouver, which is a long flight, the passenger in the seay next to mine slowly encroached on my seat space to an unusual extent. The seats in economy are really cramped!!"
Cons: "The company cancelled my flight and threatened to recharge for the seats. Had to plead to keep the flight I PAID for. Unbelievable and I will not be booking again with either company or agency in the future."
Pros: "Food choices were great"
Cons: "flight was super bumpy but not the pilot's fault"
Pros: "Reasonable leg room in the economy"
Cons: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Pros: "Overall service"
Cons: "Nothing specific."
Pros: "Crew were outstanding and food was awesome"
Pros: "The headline says it all!"
Pros: "Except for one time service everything else is good"
Pros: "The crew is so nice!"
Cons: "Same seat selection issue."
Pros: "Flight was smooth on time. Aircraft clean and new. Edison vegetarian meals requested were fresh snd excellent. Attendants were polite and helpful."
Cons: "Restrooms could have been maintained more frequently."
Pros: "Friendly & mature"
Cons: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Pros: "Great service from flight attendants."
Pros: "The Denpasar Airport had been closed for days due to Ash/Volcano Agung, so luckily our Flight departed as planned, and on time. Was easily re-assigned a new seat (middle to aisle) at the gate. The staff was attentive and courteous."
Cons: "We had a roundtrip ticket from Denpasar to Bali. We were in Thailand when Bali's Mount Agung erupted and called Cathay Pacific requesting our fees be waived to change our return flight from Denpasar, Hong Kong, Newark to Bangkok-Hong Kong-Newark. Cathay Pacific said the fee to change our flight is $350, and plus the difference in the new ticket price. That option was very expensive. We were very stressed about returning to Bali due to the High Alert warnings. The Denpasar Airport was closed for days -- and our request was not unreasonable."
Pros: "Karen was nice."
Cons: "They took my drink I just bought before boarding the plane. The landing from the pilot wasn't great... by far the worst landing from all of my travels. The food for Vegetarian Lacto-Ovo Meal (VLML) - (A Vegetarian Meal that may also contain eggs and dairy products) was gross and the guy flight attendant wouldn't give me ice cream because I had a special meal. All I wanted for food was no meat; I didn't expect it would have no ice cream and no real food. I should've, could've taken one of the options on the food list and push away the meat myself."
Pros: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Cons: "Flight arrived in LA 30 minutes late. Then had to wait another 30 minutes for a gate to open. All in all, the flight arrived 1 hr late which is very inconvenient and annoying. And the crew isn't has friendly. The boarding time in Hong Kong took a very long time"
Pros: "Boarded on time. Landed safely."
Cons: "Crew not very attentive to passengers. Seats are small and leg room is very cramped for a 13hour flight."
Pros: "The service was very nice and the ice cream with meals was a nice touch"
Cons: "Plane was a bit dirty - there were big dirt streaks on the ceiling above me, and I saw more on the ceiling on the other side of the plane as well."
Cons: "I lost all my bags. FIXED IT"
Pros: "Service with hospitality impressed me.Prefer to travel in cathay pacific air lines in future travel plans."
Cons: "1-hour delay due to inclement weather"
Cons: "The one issue I had was that the crew members did not come around with drinks aside from during meal times. This is a 15+ hour flight, and people got so thirsty that a line of people went to the kitchen themselves to get water."
Pros: "DIrect flight to HK"
Cons: "The flight was freezing, blankets were worn and dirty, floor was dirty, seats were dirty, food was extremely basic."
Pros: "The seat in the economy is very comfortable. The cabin is very clean."
Cons: "Not enough bathrooms"
Pros: "Cathay offer a hotel for the overnight delay at Grand Harbor hotel with a free taxi voucher. This is a good help for us to prepare for the horrible next day."
Cons: "The missed flight to SFO was replaced by another flight to LAX next day and then from LAX to SFO via United as domestic flight. This is horrible experience since we had to check out all luggages, go through custom and then check in the bags again with all weighing problems. The worse is that to go from International terminal to United domestic counter, we had to pull the luggages along the curb from one end of the airport to the other side of it. We will never take this option again"
Pros: "Food, games attendants were helpful"
Pros: "Crew were super friendly. Food was pretty good for airline food."
Cons: "Bag drop in Melbourne was poor - it took close to an hour just to drop bags. Flight was very busy. While food/drink was good, it did take quite a while to be served."
Pros: "Shorter flight airplane much nicer"
Pros: "Great service. Nice plane. Flight attendants were attractive"
Pros: "service, organized, seats, movie options, temperature"
Cons: "My seat was broken. It would recline and reset without me pressing the button"
Pros: "Short and efficient flight"
Cons: "At least here they served a bottle of water with food"
Cons: "It was great"
Cons: "No toothpaste & toothbrush like Asiana"
Pros: "Crew was extremely friendly, service was great, and dinner was awesome"
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Pros: "The crew."
Cons: "Landing was very rough and flight crew kept bumping me with food cart during sleep"
Pros: "The crew was great!"
Cons: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."
Pros: "Despite boarding late, and sitting on the tarmac for half an hour since we missed our take off time, and having to move passengers around to balance the weight on the plane, we made it home alive."
Cons: "We landed over half an hour late. Flight attendants needed to move passengers to balance the weight on the small plane, and asked for "volunteers." When there were none, the FA stood in the aisle and said we just weren't going to take off if nobody volunteered. They should have just MOVED people."
Cons: "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
Pros: "The movies"
Cons: "They didn’t have any blankets left it was really cold on plane"
Cons: "At least free water"
Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"
Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"
Cons: "Seats very tight!"
Pros: "Staff is friendly."
Cons: "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."
Pros: "Great flight attendants and very clean"
Pros: "the seats were ok"
Cons: "was little late"
Cons: "All was well"
Pros: "Flight was smooth and pleasant. Cabin crew was very kind."
Cons: "I flew on a 15 year old plane. After my excellent flight to LAS with AA, flying DL was a notable downgrade. No drinks and nuts/pretzels."
Cons: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Pros: "the staff"
Cons: "your seating is ridiculous, to the point of dangerous! People could never get out of the seat rows let alone the isles. I will seriously avoid flying Delta again as there is no concern for safety or comfort. It is obvious they are more concerned with money than costumer service!"
Pros: "The staff was really nice and the pilot was very open and telling us the status of the "on hold" that we were experiencing."
Cons: "The flight was delayed but there was nothing the airline could do because it was beyond their control."
Pros: "the crew was nice"
Cons: "I would never fly Delta again! What you have done to the leg room, seating reminds of living in a third world country!"
Pros: "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
Cons: "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"
Pros: "Never ever get economy fare! Getting a seat at he gate is a nightmare!"
Cons: "Seating assignment process. Length of time to talk to anyone at the gate. Pregnancy priority seating is impossible."
Pros: "New plane with plenty of overhead storage space, on flight entertainment system has many options"
Cons: "pressure in cabin on decent was bad, my ears hurt (which only seems to happen on some flights)."
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Cons: "We were delayed. Then they boarded us and we left the gate to then sit out in the 108F sun. They knew before we pushed back the wheels up time was extended again."
Pros: "Left on time and got in early"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Cons: "No fruit and cheese available to purchase one the flight. Need more than cookies"
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Pros: "Overall great experience"
Pros: "Liked the selection of channels and movies."
Pros: "Overall this was a great flight. The entertainment system wasn't always working, but I was reading and its a short flight, so I didn't really care."
Cons: "Food choices"
Pros: "I love that I was upgraded to first class!"
Pros: "Its the way flying should be. The flight attendants were very pleasant and funny"
Cons: "Entertainment system wasn't working all the time. Didn't bother me I was reading"
Cons: "The flight from Las Vegas was delayed for a very long time, and then diverted to Huntsville, Alabama, because of weather in Atlanta. I understand that was beyond Delta's control, except for the fact that its Atlanta hub is grossly overused. But my connecting flight in Atlanta was canceled, and its "dedicated" phone line to re-book the flight was completely unresponsive. The employees in Atlanta were, as they usually are, surly, and myself and fellow passengers had to wait on line for hours in the wee hours of the morning to be re-booked. Oh, and Delta lost my suitcase in Las Vegas, with all my clothes and a business file, and it has not been located."
Cons: "Between the flights being delayed or cancelled, and delta not giving updates or even caring about passengers"
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
Pros: "Nice chairs with built in pillows. J"
Pros: "Tv s food drink seat size"
Pros: "Held the plane for a late connection . Trackble luggage"
Cons: "No screens. No food. A320 mechanical issues on both planes."
Cons: "My plane was delayed 2 hours, additional wait while taking off. There was about 3 hours in Utah for me to connect to the next flight to Dallas. When getting off at Utah, I could not get off plane early to catch the plane. In the past the flight attendants were very well informing people. I was at the gate only 5 mins late before catching the flight. Now I am stuck in the airport for 5 hours on standby!!!! It can be avoided totally."
Pros: "Entertainment and screens were awesome - worked perfectly"
Pros: "Plane and cree"
Cons: "Terrible breakfast if u want to call it thst"
Pros: "I always like Delta's flight service and efficiency. There entertainment onboard is good too."
Cons: "It was very turbulent."
Pros: "I liked the in flight entertainment"
Cons: "We sat in the plane at the gate for a hour, boo"
Cons: "Should have weight limit for people taking up one seat. I was squashed with her hanging over me"
Cons: "Very rough landing."