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Cons: Better choice of moviesRead more about SWISS
Cons: Better choice of movies
Pros: The crew was friendly and helpful.
Cons: The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable.
Pros: It was ok.
Pros: Nice folks
Cons: Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat.
Pros: The crew was very accommodating
Cons: Entertainment system was old and with few choices
Pros: Excellent service from the crew and prices were good.
Cons: The seats seem to have gotten smaller and were rather uncomfortable for a 7 hour flight.
Cons: Screens need update, mis functions on equipment
Cons: Wider seats,
Cons: Terribly uncomfortable seat.
Cons: Just except very bad to reserve 24h before by phone impossible to have the number call call geneve airport it was ile fidji a d south pacifica impossible to understand i speak french andlittle english perfortunatly my kids live princetona d boston Thank.you merci yvette ruggeri
Pros: Crews was very good and helpful.
Cons: I have to pay $100 at the airport for my second bag, which was a total surprised to me. Because when the question of how many check bag came up and I put in 2. There should be a warning come up that it will be extra charges for the second bag.
Pros: The crew were personable and the chocolate that was offered near the end of the flight was a nice touch.
Cons: Cramped, cramped, cramped!!!!! The seat pitch was just so uncomfortably short so much so that when the person in front of me reclined his seat, the TV screen was a mere 1-2 feet away from my face making it impossible to watch anything without getting crossed eyed or a headache. This unfortunate situation has influenced this review greatly particularly because this wasn’t a 2 hour flight but a long haul one.
Pros: Flight was on time. Friendly crew and professional.
Cons: I ordered vegan food, no meat , dairy free. On my trip from Boston to Zurich I received vegan food. On my way fro Zurich to Belgrade I was told” sorry we do not have any vegan food, “ Also, I was charged $60 for my check in one bag,. Not expectable.
Pros: We had a turbulent trip but our pilots were very competent and got us to Zuroch safely. Bathroom was pretty clean.
Cons: The plane was an older model and very outdated. The flight attendants gave us a choice between chicken or vegetarian pasta. I chose chicken, but it was actually beef. The salad was literally iceberg lettuce and a slice of cucumber. Overall, the meal was one of the lowest quality I've ever had in am airline. The outdated onboard entertainment system was annoying to operate and it was impossible to even see the screen when the person ahead leaned back.
Cons: The plane was ancient. offer wifi- at least be able to pay for it. charger outlets.
Cons: Palermo never ready for plane arrival
Pros: After having read Swiss Airline reviews I was prepared for a difficult and uncomfortable trip from BOS to ZUR. I was pleasantly surprised to the kindness and comfort I found in the economy class of Swiss Airline. Bags were checked in, flight was timely and legroom was satisfactory. I would highly recommended Swiss Airline due to my overall experience.
Pros: Everything was perfect
Pros: All three of our party got upgraded to business class. What a treat to have a comfy bed instead of a crammed seat on a long haul flight. Swiss spoiled us with Champagne and decent food.
Cons: Without knowing it when I booked the flight, I purchased "economy light" fare. In this class checked luggage costs extra; $60.00 a piece. Star Alliance Gold status doesn't help here.
Cons: 2.5 hour delay, missed connection, arrived more than 5 hours after originally planned. Entertainment system did not function. Crew did not collect garbage/unused items prior to landing and I was holding garbage in my hands during landing (and some spilled on my lap).
Pros: Took care of every need with a smile and class
Cons: Seats uncomfortable
Pros: The planes are clean and relatively comfortable.
Cons: Extremely rigid rules. My flight was the day of the blizzard in Boston, Tues, 3/13. Despite 5 calls to Swiss to reroute me out of Montreal, an airport I could actually get to, they would not relent. I finally just drove there and a really nice agent changed my flight since Logan was closed and all public transport was shut down. Even if my scheduled flight from boston wasn't canceled (I have no idea) they were incredibly unhelpful about the fact that I physically could not get to logan in time for my flight. (Mass DOT was asking everyone to stay off ALL roads). THEN on the way home, they would NOT let me fly back to Montreal where my car was!! WAY TOO RIGID RULES. Screw the customer!
Pros: Crew helpful. Seats comfortable. Slept most of flight.
Cons: Didn’t bother me because sleeping but much of flight apparently the entertainment system had issues
Pros: I thought the attendants were nice and that it was an easy, relaxing flight.
Pros: Arrived safe
Cons: Packed in like sardines on an overnight flight. Awful food. Cheap fair seemed like a bargain until you find out that you have to pay an extra charge for the dubious privilege of reserving a seat way back in the 34th row.
Pros: We like being able to check our ski equipment without extra charge. Service is consistently professional and courteous.
Cons: Being charged for seat selection. The late hour of departure for the Boston to Zurich flight.
Cons: I wasn't able to select seat before boarding
Cons: Staff not very friendly. Very small seat. Worn out plane.
Pros: Everything !
Pros: Just another flight, nothing special.
Pros: Too hot. Even after several requests nobody lowered the temperature. Very cold manners except for one attendant who was friendly
Cons: Service, Temperature, Attitude
Pros: Just like everything else the Swiss do, our Swiss air flight was like a well oiled machine. Very friendly crew, very good meals, lots of creatures comforts; blankets, pillows, headphones, warm washcloths in the morning. Great overall experience.
Cons: The seat room is every bit as tight as any other airline, so if you're tall, and flying an overnight, upgrading to a seat with leg room might be worth the extra cost. Select your roomy seat early - they go fast!
Pros: The woman who checked in my baggage was very helpful and patient. I had to re-arrange some weight and she assisted me in maximizing weight and minimizing cost. The flight attendants we very kind in trying to assist me in finding appropriate food. The flight was very comfortable and the flight attendants were wonderful all-around.
Cons: Boarding of the flight was delayed which impacted our arrival time in Zurich. I had a connecting flight- but so did at least 10 other Swiss flights at that time. The queues for customs were incredibly long and the only reason I made my flight was because I ran through the airport. I also had a challenging time with food. I am celiac and often cannot eat the standard fare on planes. I called in advance of my flight to notify someone of my allergy - and they told me the only way I could ensure such a meal was by purchasing a meal that cost $30. I was not willing to pay such a hefty surcharge for food because I had already payed a bit extra than budgeted because my partner had recommended the excellent service of Swiss. I have traveled on several airlines for intercontinental flights between Boston and Europe - and have always had my allergy accommodated at no extra cost. Once on the flight - I was offered an orange and banana for dinner and a small yoghurt for breakfast. I will be flying Swiss again in December and I sincerely hope they will be better equipped to provide for my dietary requirements.
Pros: Quiet, staff do not bother you. Seats are big enough to rest.
Cons: Boarding and sitting takes a bit of time.
Pros: Food was good. Seats were comfortable.
Cons: One of our seat back entertainment units did not work. The attendants tried to reset it twice, but it did not help.
Cons: I liked everything except the airplane itself, which I hated. I was fortunate enough to get an exit row on my long flight going over; I did not get lucky on my way home. The flights between Zurich and Brindisi were more comfortable than the long haul flights. The long haul flights are abominable and should be outlawed by governments as they are currently configured. The boy next to me literally could not fit his legs/thigh bones in the space provided by his seat. I did okay as I am not tall, until the woman in front of me decided to lean back. It is not her fault, however, though I thought nasty things about her and periodically tried to dig my knees into her back to get her to lift up her seat. The fault belongs entirely to Swiss Air, which chooses to treat human customers as steerage. The only thing that made the experience worse was the impossibility of choosing my seat online for my return because I had only a smart phone with not-great wifi available. Choosing one's seat should not be dependent on having good wifi and a computer, however. It is bad practice to "sell" seat choices. The families around me were not able to sit together because of this shoddy, greedy practice on the part of the airline. It is also not fair, subsequently, that other passengers are faced with giving up the seats they've chosen, or been given, to assist families in sitting together. Honestly, the extent of the greed on the part of airlines nowadays is astonishing. What used to be a thoroughly enjoyable way of traveling has become an ordeal at best.
Pros: Friendly service, superfast check-in
Cons: The entertainment remote was not working and the crew member could not fix it. Indicated that his happens and that the planes are supposed to be refurbished within the year. The screen was the most user-unfriendly I have seen in a long time
Cons: They could not give me an aisle seat which I had requested. The cabin felt as if you were sitting in a tin can. Very restricted for an almost 8-hour flight. Plus arriving in Athens I discovered that my bag was nowhere to be found. I am still waiting to hear from Swiss about my lost valise...
Pros: It's fine no comment
Pros: Staff was friendly and accommodations were nice
Cons: Delayed flight and lost my luggage...
Pros: Nothing! It was the first day of our honeymoon, and it was ruined by Swiss.
Cons: This (attempted) flight was like living a nightmare. The aircraft had a problem with the A/C, so we sat in the extremely hot aircraft on the tarmac for 2 hours while they tried to fix the problem. Then, when we were finally told that the aircraft could not fly, the Swiss staff said that we were "not allowed" to leave the aircraft. After stressed passengers confronted the crew demanding to be let off the aircraft, we went back into the terminal to wait for hours in line as just two Swiss staff filled out hotel vouchers by hand for over 200 passengers. Adding insult to injury, we were then told to wait for a hotel shuttle at the curb, despite the fact that the shuttle had stopped running hours earlier at midnight. I didn't fly to Switzerland until the next day, losing hundreds of dollars on a missed hotel stay in Zurich, and travel plans. And it was an awful start to my honeymoon. The way the Swiss staff treated us was unconscionable and insulting. They have not responded to my several written complaints, so maybe Kayak can help!!!
Pros: video on demand, great movie selection. Food and wine included at no additional charge, and it was good.
Cons: Cramped seat, with equipment box in my floor area, made overnight flight very uncomfortable. Didn't sleep well.
Pros: The flight itself was good, smooth.
Cons: I had requested a special meal for dietary reasons but it was not available. The flight crew did make some effort to find me something I could eat.
Pros: Food, entertainment, attentive staff
Cons: plane was delayed
Pros: Flight attendants were sympathetic and helpful.
Cons: Delay after the pilot ensured we would arrive on time with the delay.
Pros: The flight experience was efficient and secure; that's good. Staff generally professional.
Cons: The seats were too small, and the food wasn't good enough, especially the 'salad' which consisted of some moderately old browned lettuce with no tomatoes. Happened on my flight back as well. The one time when I thought the staff faltered was when I hit the paige attendant button, and noone came for 25 mins. I ended up walking to the back of the plane and asking for water myself. I also thought some of the materials used in the plane were cheap, like the foldout tables on the back of the seat, the pillow covers, and the headphones (one of which broke midway). The headphones don't cover the noise of the jet in flight very well.
Pros: On every flight I have ever been on, if I request it I can get a whole water bottle vs. the small cups offered...however on this flight they refused saying 'it is against the rules"?? As a result I had to bother the flight crew over 10 times to refill my small glass...a huge inconvenience for both of us. The other inconvenience (one I have not experienced in over 5-6 years) was the the headphone jacks were the old fashioned kind...meaning you could not use your own, and the buds given by the airline were very uncomfortable.
Pros: Crew was great, polite and pleasant. This is the only good thing about the flight.
Cons: The agent at the check-in had no clue what he was doing. He had to ask his neighboring agents a dozen questions to check us in (4 passengers, 3 bags and 2 car seats). On top of that, his whole demeanor was condescending, treating us as if we had never flown an airplane before. We are big are traveling light, so we had 2 small suitcases, small enough that we never have to check them in for the US domestic flights. I asked the check-in agent if the small ones were needed to be checked in or if they could be taken as carry-ons. He made a big deal that they were too big and had to be checked in. But when we boarded the plane, we saw that about a quarter of the carry-on bags in the plane were as big as our small suitcases! We were in row 30+. The leg room was the narrowest I have had in all international flights I flew in. Having longer than average legs, it was pure torture for the duration of the overnight flight. The best part of the dinner they served was the croissant - that should give you an idea. I don't think I would voluntarily choose Swiss Air again.
Pros: Cornella was my flight attendant and she was amazing! Such a sweet woman. Someone give that beautiful lady a raise, extra week of vacation and a high five for me. Food was great. Drinks were plentiful. Seat was comfortable and I felt the pilots did a great job of finding the smoothest flight path.
Cons: Entertainment selection left something to be desired. When comparing to Virgin it is tough to be anything but disappointed.
Pros: Not applicable
Cons: I was not permitted to check in and board because the ticket agent had incorrect information and refused to listen to my written proof of her incorrect decision.
Pros: High end crew
Cons: Food and spaces between seats
Cons: It would be great if you could serve warm food instead of bread.
Cons: Was perfect
Pros: Seat was ok.
Cons: Better food! Food sucked this time around
Pros: I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund.
Cons: I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund or a voucher
Pros: Professional service
Cons: 1.No punishment for smiling... 2.Giving us the bread (with clippers) is great but that is not enough if we (the passengers) didn’t wash our hands. 3.Operating the seats (2 buttons) May Not be as easy as you might think.
Cons: Too tight seatings
Cons: baby food could have been served baby bassinet installed only after asking multiple times
Pros: flights on time. special meals I ordered were provided.
Cons: very long check-in line. took over 1hr to check in. tried to check-in online in advance, but system did not allow me to do this.
Cons: I will inform everyone I know not make customer to your company because of boor service
Cons: Food- improve the menu, with veggie pasta, there was chicken on the side. For breakfast only on option- scrambled eggs. Not much for vegetarians. Also my flight Istanbul to mumbai, the table on which you keep the food was not aligned, the food tray kept sliding down.
Pros: Seating was comfortable and again great staff.
Pros: Slept in the flight for 5 hours and my toddler did too , was quiet in the cabin and this is the only good thing
Cons: Boarding they kept me and couple othee guys like seeiously 5 staff people at the gate doing nothing and you ask anyone please help i want to tag my stroller so i can board ans go on boarding line, no response only one peeson will work. the rest of the four are completely useless, i eventually told my wife to board with our daughter so they have the time to sit and prepare food etc and pull things they will need durimg flight Andi waited on this last staff person at the gate until she gave me the tag to the stroller and boarded later First meal they said either fish or beaf meat balls, i like both and no problem, but the crew said no fish anymore so you you will take beaf, OK Luckily neither my wife or daughter ate it Because after I ate it, 3-4 hrs later, I had the worst stomach pain ever and was in pain the rest of the flight and the remaining of the day after we landed FYI I ate just crackers and like all bread sandwiches all morning and was completely fine- just the beaf meat balls either not cocked or remains of non good beaf and other things- horrible food
Cons: Passengers were throwing up and the crew did not pass through the cabin to provide any sickness bags. I had to swap my first row seat to the last row as a passenger next to me had thrown up which had caused the entire seat to be dirty.
Pros: Every thing normal and in time
Cons: Food was everage
Pros: Great entertainment, good seat comfort (even in economy seat), good food and friendly service.
Pros: All was great, until...
Cons: ... the person in front of me reclined their seat. That was the end of my comfort. I’m 5.11”- 1.80cm. Couldn’t watch tv, had trouble eating.
Pros: Nice snack
Cons: No real boarding procedure followed, perhaps they do this with “certain” destinations they believe are not worth it. When asked why they didnt properly board us, or actually mae people sot on their assigned seats, they shoved me aside. Pretty rude (and im an elite plus traveler with them). I will avoid TKY from now on.
Pros: the movies were very nice. the screen was very nice the crew on the flight was nice.
Cons: 1. I wish that when I booked the flight it will say there is food on the flight, and that I'll have the option to choose vegetarian meal. 2. I wish the people at the Turkish lounge in I Istanbul would have been nice, and help me, and if not, guide me to a Turkish information to assist me with ordering vegetarian meal for the flight back, and to find something I've lost...
Pros: Everyone we encountered was friendly and helpful. They fed us and gave us blankets and pillows and slippers. They were lots of movie and tv choices. It was a very pleasant experience.
Pros: Turkish Airlins is so wonderful, and I really appreciate being treated like a human being at IST (unlike Schipol, De Gaulle, other airports to connect at around Europe).
Pros: I bought a ticket for three persons: my wife, my daughtet and me. I am Nigerian, my daughter American, and my wife's Turkish. However, because of the diplomatic row between Turkey and the U.S., my daughter was refused entry into Turkey. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together. Our ticket numbers ended in 235...51, 235...52, and 235...53. However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U.S. and tavel with my wife to Turkey? What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They will not even just change our iternary or give us another destination we suggested without penalties which are almost 3/4 of our initial ticket price. They just made away with our money. You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. So, me and my family couldn't take the flight and lost $1500. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter. A truly criminal enterprise.
Cons: They had a vague refund policy for Americans, forgetting that American infants can also have none-American parents who are as much victims in this as the American infant. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least.
Pros: Good service everywhere
Pros: friendly staff
Cons: Asian vegeterian meal was bland , I had a big piece of brocolli in my meal as oppose to curry , did get bread in my meal . Entertainment options were not alot esp new movies .
Pros: Boarding was smooth. Staff friendly. Great selection of movies.
Cons: Dinner was really poor experience. However I guess it is a matter of taste (pun intended).
Cons: Crew was. It helpful at all. They created more confusion and frustration. I spend 24 hours calling and talking to them in order to rebook the flight. Worst experience ever
Cons: Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us
Pros: Great food! Also, the selection of movies and TV and other entertainment choices was wide. Seats weren't bad for an overnight flight.
Cons: No complaints
Pros: Very professional. Also the transfer in Istanbul was very easy.
Cons: I felt cramped in my seat. the footrest, rather than helping, got in the way of extending my legs.
Pros: The entertainment and accommodations were superb. I appreciate all the things they think of to make you comfortable. The seats were a bit hard but they reclined nicely.
Cons: The first delay during my trip was due to an emergency but my layover was delayed again. I'm not sure if this is an outlier event or if this is a pattern.
Pros: Great choice of entertainment, food relatively good for plane food.
Cons: Crew was fine but not as friendly or cheerful as I'm used to flight attendants being. The leg room was pretty poor on this particular plane, there wasn't even space to put a small bag under the seat in front of me.
Pros: Crew members were nice People were good at check in as well
Cons: It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences
Pros: Comfort and boarding was well done, comfort is really good
Cons: Crew was little bit nervous and not nice all the time!
Cons: There was not enough milk while they know there is alot of kids
Pros: It was a full plain but overall ok I will take this flight again
Pros: Friendly hard working staff. Great entertainment choices.
Cons: Constant long interruptions of entertainment by rather dumb announcements. Seats didn't recline and were truly packed in.
Pros: I was nervous to fly Turkish Airlines; however, the crew was professional and the experience was very positive. I felt safe and well cared for.
Cons: Istanbul connection could have been smoother. The process was not efficient or clear. It worked; and I navigated it, but it could be improved.
Cons: not all the crew spoke English
Pros: We travel and used different airlines but Turkish airlines is one of the best.
Pros: The flight was good. The food was good and the air hostesses were courteous. There was fair leg space in the economy flight and entertainment was also good. However, the negatives far outweighed these positives.
Cons: The layover arrangements were a shame. No proper accommodation was provided despite having over a 24 hour wait period. I along with other passengers were stacked in dorm style non barricaded rooms in 1.5ft wide beds like animals. It was in total poor taste. Half the Turkish Air employees I approached at the Airport for help with directions and clarifications were dismissive to the point of being obnoxious. Walking through the airport, all I could think was what a disorganized and hard to navigate airport it was. It was an unpleasant experience and I will never recommend Turkish Airline to anyone. It was my first Turkish air, and it will be my last.
Pros: Loved the seating space
Cons: I was traveling with my sister and the lady's who gave us our boarding pass had trouble with our tickets and sat us separate.
Pros: I liked the food
Cons: Seats were very uncomfortable, the entertainment screen haven't changed since 2001 i guess; very bad quality, and it broke down at the middle of flight.
Pros: Generally speaking I love Turkish Airlines, my only concern was the tiny and shaky tables.
Cons: The personal tables were tiny and could hardly hold the trays. I didn't have any drink with my food as I was afraid it would spill.
Pros: The overall experience was very good. We had a 19 hour lay-over, pleasantly spent in a new, very comfortable hotel to which we were shuttled and from which we were returned to the airport the next morning -- hotel/shuttle comped, as was the impressive breakfast at the hotel. We will definitely fly TurkishAir again. The staff was excellent and the in-flight entertainment system was wonderful.
Cons: The cabin was very warm during the flight. No personal air vents to help cool down. That is my only small complaint.
Pros: Great crew who were prompt with service and friendly!!
Cons: All of our luggage was lost and did not arrive in Prague
Cons: Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible).
Pros: Fabulous service
Cons: Not a thing
Cons: Seat very short & im only 5’2” and it was short even for my legs. Too short for anyone average Otherwise ok
Pros: The downstairs bathrooms were great: five roomy clean bathrooms, always one available. The crew was superb, professional, kind, capable. The entire trip was perfection. The timing of both flights, the airports, it was travel at its best. We love Lufthansa. We have tremendous confidence in them.
Cons: The food was just okay. A better choice of wine and greater selection of spirits would be nice.
Pros: Organized, clean
Cons: Kinder crew, better headphones
Cons: Light was delayed 3 hours. I had to wait 9 hours for a next plane to my final destination
Pros: The crew on the jet were fine. The entertainment was good too.
Cons: The crew at checkin we’re pretty awful. They were rude and not very helpful. I witnessed 3 customers have poor service in front of me and then they weren’t helpful with me either. The plane changed and I had paid for a seat and I lost my money and the seat I paid for and was never notified.
Pros: I have never been treated so poorly by counter people in my life!
Cons: After 2 hour delay, the flight was cancelled. NO ONE helped to find another flight. After waiting in line for 2 hours, the ticket agent handed me a card and said I had to call the 800 number. The person on the phone said I had to talk to ticket agent to go standby on a flight to Munich and the ticket agent told me I had to call. I was caught in a loop and no one helped. Then when it became apparent I wasn't getting out that night I was informed that there were no hotel vouchers and I would have to find my own hotel! After searching for an hour for a hotel (all were sold out in Boston) I called a friend who lives outside of Boston. No one gave me a taxi voucher because it was not to a hotel. LUFTHANSA customer service is the WORST!!!!!!!!
Pros: Flight was almost on time, boarding is always cumbersome but personel very helpful
Cons: Too many extra charges now, especially baggage. Breakfast was skimpy and no consideration for health
Cons: The four hour delay which made me miss my conecting flight causing me to spend an entire day at the airport waiting for a available flight making me miss a portion of the travel tour I booked
Pros: The flight was nice and the people were friendly and good
Cons: My stroller’s leg got broken and I did report
Pros: Lots of space....very comfortable seat.
Cons: Can’t think of a thing.
Pros: Clean , newer plane
Cons: Most unengaged, bored crew. They were simply going through the motions. I had a seat mate who stood in the aisle over my head for over 3 hours. Each time anyone walked down the aisle-/including a crew member-/ she would bang my head, lean against me and even though I asked nicely that she sit down or go to the back since it was 3 am and I was trying to sleep, she wanted to stand near her husband in the row ahead of me. And the crew never said a word.
Cons: Very little leg room, when perso in front of you reclines it’s impossible to open table
Pros: The flight was fine. However, because of a potential snow storm in Boston for 3/21, the flight with Lufthansa was cancelled. We were switched to TAP Portugal for the 22nd. When we arrived at Logan airport, we were told by TAP the flight is overbooked, but there is a chance we will get seats. We did get seats at the last moment, always kept abreast by TAP representatives. The flight was a non-stop flight, leaving at 6 PM arriving by 6 AM, far better than the connections with changes the day before.
Cons: We flew economy so didn’t expect much, but these seats were VERY narrow. I usually will tuck my legs up on the seat to sleep. No way, this seat was simply hip width. No room to shift from side to side.
Pros: On time, punctual and efficient. Just what I would expect from Lufthansa.
Cons: This was a 747, but in economy they've configured it with newer 10 across rows like they do on the new Dreamliner, which I hate. These new seats are much narrower in width (not ideal, but fair enough, the airline wants to maximise capacity) and much harder to sit on for a long haul flight (much less ideal, after a couple hours, the seats were just plain uncomfortable, by the end of the flight really unbearable). The food (pasta) was not particularly good and not to the usual standard I expected for Lufthansa. Staff were efficient, but not particularly friendly. To be honest, I've had better flights in terms of comfort on the likes of Ryanair and Thomas Cook.
Cons: As I checked in for the flight around 10 am on Saturday my ck in was "finished" because our pass ports were due to expire in April. We were not allowed to board our flight and the passport office is closed until Tuesday. As a result we lost $700 dollars to the hotel booked and Lufthansa may not reimburse us for the flights which were over $2000. Absolutely horrible service, no help. Negligent in informing us rapier when i chose seats for the flight. The flight was also delayed 2 and a half hours. We now have no vacation for which we paid $3000.
Pros: Like food and stagf
Pros: Comfortable seats; food was adequate
Cons: Seats seem a bit close to one another, with little knee room
Pros: Very smooth flight, great service. Chose the first row in economy which had tons of legroom. Connected in Frankfurt, very easy connection.
Cons: Passport control in Frankfurt doesn't open until 530a so we all had to wait in line. The TV monitor was not as sensitive and would fall easily downwards sometimes.
Pros: The food was decent but poorly presented with very limited options for those with food allergies, particularly to dairy.
Cons: The seats were uncomfortable and very stiff, neither the parents or staff made an effort to give guests a break from the constantly screaming babies. I had two small children kicking the back f my seat for the duration of our six and half hour flight. My largest complaint is that I was unable to sleep a wink on the overnight flight due to the excessive heat in the plane. In my experience decent airlines provide their guests with air conditioning so that they can breathe and rest easy. I was absolutely miserable thanks to the heat.
Pros: The organization of this flight was great— my party of three boarded quickly, and we were pleased with the complimentary drinks service. The entertainment options could have presented with more options, however, I was not upset with what I watched. The crew was very attentive, and the flight was smooth, overall.
Cons: The temperature of the plane was very hot— there were a lot of us packed into this flight, and there were no sources of air.. so it got pretty stuffy. Between the temperature and the lights staying on for a majority of the flight, it was difficult to sleep, especially for so many hours. In addition to this, I had a dairy allergy, and was not able to eat either of the meals I was offered, because the fish and “veggie pasta” were both covered in cheese.
Pros: Very polite and patient staff. They are getting professional. The food is great for airline food. Very comfortable. But the movie touch screens need improvement.
Cons: Touch screens need improvement.
Pros: Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price.
Pros: Brand New plane. Great German entertainment. Crew were very efficient but didn't show up with drinks as often as in the past but still more often than other airlines. Overall a wonderful experience.
Cons: Took two hours to start dinner service without a reason. Turbulences and a passenger with long legs were impeading my sleep but not Lufthansa's fault.
Pros: friendly, capable crew.
Cons: Moved to accommodate bigger passengers. Moved to a seat where the movie list was shortened (crew said all the TVs hadn't been updated yet), seat didn't recline (last row), and it was bright and noisy (galley behind me).
Pros: There was nothing I liked. The walk was too long at Frankfurt
Cons: My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies.
Pros: My booking and ticketing went very well Lufthansa was great
Pros: Pleasantly surprised by the leg room for economy class--albeit I'm of small stature
Cons: Being on-board at the gate for an hour, due to a technical issue not meeting flight captain expectation
Pros: Comfortable seating so it was easy to sleep. It was a night flight and I spent most of this flight, eating dinner and breakfast and sleeping. Great cabin attendants who accommodated every need without being requested.
Cons: The check in and boarding at Logan airport was horrendous. The gate attendants didn't provide the same quality of attention and information that the inflight crew did.
Cons: Poor seat assignment young kids separate from Mother. Checking in person change the the seats without informing us.
Pros: The in flight entertainment was good and the crew was very nice, my flight was early and the boarding was very efficient. The meal was simple but good and warm. The plane was very new and clean.
Cons: The seats could've been wider with more leg room, I ended up slightly squished for my flight which was from Boston to Munich
Pros: The check-in and boarding was fast, easy, great. The crew was very nice and good. The overall service was excellent.
Cons: the food was on medium level compared to other airlines.
Pros: Crew nice. Clean aircraft. Flight smooth, arrived to destination 40 min earlier. Nothing to complain except I wish there was more room for legs . Food okish, coffee / tea were good, tomato juice not good, did not try the wines. Biggest disappointed was the breakfast in quality only carbs : muffin, granola bar and tiny fruit salad where most of the fruit was frozen. But these are small things, overall a very good flight, I will definitely fly again with them. I watched a couple of movies released this year that I wanted to see. Good job Lufthansa!
Pros: We paid for extra legroom, if not the trip would've been very uncomfortable
Cons: I thought the food was very bad
Cons: And packed in like rolled up silk undergarments.
Pros: Lufthansa took great care of my two cats transport abroad. They went overboard in my estimation and along with partner Adria Airways I couldn't be more grateful,and so are the kitties, for the wonderful care. .
Pros: Dinner was good fairly interesting and wholesome. I appreciated having real silverware, albeit only 3/4 of normal size. But for an 8:35 flight, most people would have already eaten. In contrast, 'breakfast' was a muffin, small cup of sliced fruit, and a granola bar. For a flight leaving at 8:30 pm and arriving at 10 AM, I would think breakfast, not dinner, would get the emphasis. Did get some free wine with dinner.
Cons: $35 bucks per flight leg to reserve your seat seems rude and harsh. THey don't tell you til AFTER you book the flight that seat selection is extra - spendy extra... Rude.
Pros: Comfort, choice in movies, leg room, toilets on one level and plenty, staff helpful
Pros: Great food, on time arrival
Cons: Seats are very tight.
Pros: The staff were excellent. Very friendly and accommodating. I for got her name but the attendant who greeted us at our seats (57h & k) was so sweet. She made my wife and feel vey comfortable. Very attentive. We also trust Lufthansa to be on top of things
Cons: Sitting in a plane on a long flight but the staff made it easier and the entertainment options were very good.
Pros: To compare with most of the company, you are in the top. I like the fact that the boarding was done well, the crew is efficient, quite, legroom, corridor room, may be the food can be improved. Quite and relaxing flight. I really appreciated.
Pros: Cabin Crew was very pleasant and supportive of families with children
Cons: The seats are designed for individuals who weight less than 100 lbs and no taller than 5'5". Granted, this was an economy seat. However, I should be able to sit in a seat without the seat in front of me literally 6 inches away from my face. I have traveled internationally countless times, but never have experienced such an uncomfortable flight. I will never fly with Lufthansa internationally again.not because of the crew, because their head office insists on squeezing every inch out of their planes without regard for passenger comfort.
Pros: Very nice flight attendants, the food was good, enough leg space.
Cons: My entertainment screen kept freezing, which was quite annoying when you are trying to watch a movie.
Pros: Nice crew, water waiting for me at my seat and other small amenities that made a big difference. Great entertainment system on board.
Cons: Boarding was a bit chaotic.
Pros: The Crew was and professional and the flight was overall very comfy with great entertainment.
Cons: The flight was delayed and due to this delay, my checked baggage did not make it onto my connecting flight to my final destination until 12 hours later. I know the airline can't control some of this but I had to go out and purchase clothing that I couldn't take in my carry on. Maybe they could've at least given me a little money towards this?
Cons: Food is looking not fresh and quality is cheep ....
Pros: fast and friendly checkin, fast boarding, easy transmit
Pros: The crew members were so sweet.
Cons: Flight was late. I missed my connection.
Pros: They vere OK!
Cons: Food and drinks!
Pros: Professional crew
Cons: Depart on time
Pros: The plane was comparatively clean
Cons: Staff need to be a little more genuine with their simles or just don’t give obvious fake ones.
Pros: In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!
Cons: I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere
Cons: 1:20 min delay for a 35 min flight (less then 200km on the road). It is even worse if it is during the night (aircraft landed at 0:40 instead of 23:20
Pros: Food and workers were great
Pros: That we landed in the end
Cons: More communication to passengers when there are so big delays (almost 2 hours)
Cons: Terrible food and service
Pros: They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help.
Cons: It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too.
Pros: Very nice staff on board and timely departure
Cons: Cold during the flight
Cons: Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian.
Cons: Seat !!
Pros: Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate.
Pros: This is always a pleasant airline to travel with.
Cons: I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process.
Cons: Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began
Cons: No place to put my feet. No foot room
Pros: Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids.
Cons: KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country.
Cons: Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car.
Cons: Delayed longer than the flight time
Cons: muffin for breakfast ?
Cons: Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!
Pros: Everything was excellent
Pros: The service. Very attentive staff.
Cons: Not having an opportunity to serve water because it was time to prepare for landing
Pros: Seating like every other airline in economy. There was NO baggage charge for economy and the drink trolley offered wine and beer, at no cost, on our 1.5 hour flight.
Pros: Everything. Keep up the good work.
Cons: I was at the back of the plane with the constant cold air breeze, it was impossible to avoid!. I caught heavy cold and still recovering!
Pros: I loved the music while boarding the plane. All staff members were very nice.
Cons: The flight was delayed but due to efforts of the pilot we were on time!
Pros: Everything was going to at
Pros: My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip
Cons: The seats were uncomfortable.
Pros: The crew
Cons: The food and the boarding at Vienna airport
Pros: Great staff, friendly and helpful.
Pros: got to my destination on time.
Cons: uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered....
Pros: My waffle and coffee
Cons: Very small seats with hardly any legroom. Flight delayed 2 hours. Nasty attendant told me my bag was too big for overhead compartment. It wasn't.
Pros: The plane was comfortable even in economy. The crew were helpful and professional. Good food.
Cons: We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines.
Pros: Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017.
Pros: After departing the cluster fk that is O'Hare airport it's such a pleasure to interact with Vienna and Austrian Air. I had 'only' an hour to make the connection, and yet all, that is all, formalities took no more than 10 minutes. I had plenty of time to spare. Waiting area at the gate had plenty of seating and the staff was professional and courteous. We had to gate check bags as the plane was a regional turboprop, but everything went very smoothly.
Cons: Comparing with LOTPolish everything wasmore than better
Pros: Good service. Enough space for the legs. Drinks before and after the meal .
Cons: No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone.
Pros: The pilot did a great job landing the plane in high winds.
Cons: Crew was not friendly. Attended more to German speaking passengers and were out right rude to those who spoke no German and little English
Pros: in this case, nothing
Cons: 1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word
Airlines flying from New Hampshire to Kosovo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Hampshire to Kosovo
Masks required on board, masks provided on flights from New Hampshire to Kosovo
Social distancing seating
Middle seats unavailable to book on flights from New Hampshire to Kosovo
Testing for antibodies, testing for symptoms for flights from New Hampshire to Kosovo
Waiving of change fees. Search flexible flights from New Hampshire to Kosovo