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Pros: Not applicable
Cons: I was not permitted to check in and board because the ticket agent had incorrect information and refused to listen to my written proof of her incorrect decision.
Pros: Not applicable
Cons: I was not permitted to check in and board because the ticket agent had incorrect information and refused to listen to my written proof of her incorrect decision.
Pros: High end crew
Cons: Food and spaces between seats
Cons: It would be great if you could serve warm food instead of bread.
Cons: Was perfect
Pros: Seat was ok.
Cons: Better food! Food sucked this time around
Pros: I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund.
Cons: I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund or a voucher
Pros: Baggage policy and amenities on board as well as the Istanbul airport as a connector.
Cons: Too tight seatings
Cons: baby food could have been served baby bassinet installed only after asking multiple times
Pros: Slept in the flight for 5 hours and my toddler did too , was quiet in the cabin and this is the only good thing
Cons: Boarding they kept me and couple othee guys like seeiously 5 staff people at the gate doing nothing and you ask anyone please help i want to tag my stroller so i can board ans go on boarding line, no response only one peeson will work. the rest of the four are completely useless, i eventually told my wife to board with our daughter so they have the time to sit and prepare food etc and pull things they will need durimg flight Andi waited on this last staff person at the gate until she gave me the tag to the stroller and boarded later First meal they said either fish or beaf meat balls, i like both and no problem, but the crew said no fish anymore so you you will take beaf, OK Luckily neither my wife or daughter ate it Because after I ate it, 3-4 hrs later, I had the worst stomach pain ever and was in pain the rest of the flight and the remaining of the day after we landed FYI I ate just crackers and like all bread sandwiches all morning and was completely fine- just the beaf meat balls either not cocked or remains of non good beaf and other things- horrible food
Cons: Passengers were throwing up and the crew did not pass through the cabin to provide any sickness bags. I had to swap my first row seat to the last row as a passenger next to me had thrown up which had caused the entire seat to be dirty.
Cons: No usb chargers on plane
Pros: good people /service, good food and comfortable seating nice experience all in all
Pros: Stewardess were very friendly and helpful, the food was reallz delicious. You have enough space for your leg even on Economy class.
Pros: Good service, friendly staff.
Cons: Istanbul airport is obviously outdated and very crowded. Only one restroom for a huge area around gates 300-309.
Pros: Comfortable seats, good food and in flight entertainment
Pros: The flight was slightly comfortable, there were more food and snacks options than in other aircraft companies.
Cons: Some of the crew were very rude, making a point to show you that they were hassled by serving you. I thought that was poor service. The seats weren't all working so while the passenger in front of me reclined, my seat wouldn't making for a very uncomfortable flight. I thought the entire aircraft needed either renovation or retirement altogether. Old TVs and non-functioning seats, all made me kind scared of where I was tbh.
Pros: Will never buy ticket with you
Cons: Bad service and flight
Pros: Crew was good
Cons: Seats on the way to Istanbul were extremely small. One of them was broken and did not recline. Food was not good.
Cons: crew was so helpful
Cons: On the registration checking in in Boston Logan Airport they did not tell me that I as an american citizen must have a visa. After arriving to Turkey they refused me to get in and sent me back to the states. I want refund all my expenses on this trip.
Pros: Turkish Airlins is so wonderful, and I really appreciate being treated like a human being at IST (unlike Schipol, De Gaulle, other airports to connect at around Europe).
Pros: I bought a ticket for three persons: my wife, my daughtet and me. I am Nigerian, my daughter American, and my wife's Turkish. However, because of the diplomatic row between Turkey and the U.S., my daughter was refused entry into Turkey. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together. Our ticket numbers ended in 235...51, 235...52, and 235...53. However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U.S. and tavel with my wife to Turkey? What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They will not even just change our iternary or give us another destination we suggested without penalties which are almost 3/4 of our initial ticket price. They just made away with our money. You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. So, me and my family couldn't take the flight and lost $1500. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter. A truly criminal enterprise.
Cons: They had a vague refund policy for Americans, forgetting that American infants can also have none-American parents who are as much victims in this as the American infant. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least.
Pros: friendly staff
Cons: Asian vegeterian meal was bland , I had a big piece of brocolli in my meal as oppose to curry , did get bread in my meal . Entertainment options were not alot esp new movies .
Pros: Food was good but needs bigger portion.
Cons: Not many choice for drinks, some fly attendance need to know smiling is good .
Cons: Comfort, service, food
Pros: Overall the experience was good with friendly staff.
Cons: My luggages where ruined and there was heavy rain. The luggages where left out instead of being protected l, damaging clothing and the luggages themselves.
Cons: Crew was. It helpful at all. They created more confusion and frustration. I spend 24 hours calling and talking to them in order to rebook the flight. Worst experience ever
Cons: Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us
Pros: Attentive crew, great food including perfect attention to our pre-arrangement for vegan meals. Good entertainment selection.
Cons: No wifi at Istanbul airport.
Pros: Everything was very good
Pros: Enjoyed: - Service - Food - Amenities
Cons: Disliked: - Disembarking & embarking at Attaturk (ie. shuttle bus)
Pros: Great food! Also, the selection of movies and TV and other entertainment choices was wide. Seats weren't bad for an overnight flight.
Cons: No complaints
Pros: Great choice of entertainment, food relatively good for plane food.
Cons: Crew was fine but not as friendly or cheerful as I'm used to flight attendants being. The leg room was pretty poor on this particular plane, there wasn't even space to put a small bag under the seat in front of me.
Pros: Crew members were nice People were good at check in as well
Cons: It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences
Cons: There was not enough milk while they know there is alot of kids
Cons: Worst wheel chair service
Pros: Comfortable seats. Rich food and beverages menu. Rich and updated entertainment on board. Crew is polite and service is good.
Cons: When boarding no air ventilation on board, so air is hot like sauna. After departure air condition is excellent.
Pros: I was nervous to fly Turkish Airlines; however, the crew was professional and the experience was very positive. I felt safe and well cared for.
Cons: Istanbul connection could have been smoother. The process was not efficient or clear. It worked; and I navigated it, but it could be improved.
Cons: not all the crew spoke English
Cons: Possible food poisoning from the beef that was served on the plane.
Pros: It was nice and easy trip to USA and back home to Moldova. Crew was attentive and helpful. Food was good and plenty to drink.
Cons: It was red eye, and the light in the cabin did not turn off for a long time.
Pros: We travel and used different airlines but Turkish airlines is one of the best.
Pros: The flight was good. The food was good and the air hostesses were courteous. There was fair leg space in the economy flight and entertainment was also good. However, the negatives far outweighed these positives.
Cons: The layover arrangements were a shame. No proper accommodation was provided despite having over a 24 hour wait period. I along with other passengers were stacked in dorm style non barricaded rooms in 1.5ft wide beds like animals. It was in total poor taste. Half the Turkish Air employees I approached at the Airport for help with directions and clarifications were dismissive to the point of being obnoxious. Walking through the airport, all I could think was what a disorganized and hard to navigate airport it was. It was an unpleasant experience and I will never recommend Turkish Airline to anyone. It was my first Turkish air, and it will be my last.
Pros: good selection of movies free drinks
Cons: food was not too good
Pros: Flight was great, booking agents, flight attendants all superb.
Cons: Airport in Istanbul could use an upgrade. Poor gate directions and signs. No jetways, meaning they bus you out to the plane each time. This adds to time needed to change planes and may be inconvenient for older people who struggle with climbing stairs or carrying bags.
Pros: Almost everything. Food ...
Cons: Was great overall.
Pros: food is always great, even if my flight is two hours or less. seats are comfortable and I enjoy the leg space.
Pros: I liked the food
Cons: Seats were very uncomfortable, the entertainment screen haven't changed since 2001 i guess; very bad quality, and it broke down at the middle of flight.
Pros: Great crew who were prompt with service and friendly!!
Cons: All of our luggage was lost and did not arrive in Prague
Cons: Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible).
Pros: Fabulous service
Cons: Not a thing
Pros: Organized, clean
Cons: Kinder crew, better headphones
Cons: Light was delayed 3 hours. I had to wait 9 hours for a next plane to my final destination
Pros: The crew on the jet were fine. The entertainment was good too.
Cons: The crew at checkin we’re pretty awful. They were rude and not very helpful. I witnessed 3 customers have poor service in front of me and then they weren’t helpful with me either. The plane changed and I had paid for a seat and I lost my money and the seat I paid for and was never notified.
Pros: I have never been treated so poorly by counter people in my life!
Cons: After 2 hour delay, the flight was cancelled. NO ONE helped to find another flight. After waiting in line for 2 hours, the ticket agent handed me a card and said I had to call the 800 number. The person on the phone said I had to talk to ticket agent to go standby on a flight to Munich and the ticket agent told me I had to call. I was caught in a loop and no one helped. Then when it became apparent I wasn't getting out that night I was informed that there were no hotel vouchers and I would have to find my own hotel! After searching for an hour for a hotel (all were sold out in Boston) I called a friend who lives outside of Boston. No one gave me a taxi voucher because it was not to a hotel. LUFTHANSA customer service is the WORST!!!!!!!!
Pros: Flight was almost on time, boarding is always cumbersome but personel very helpful
Cons: Too many extra charges now, especially baggage. Breakfast was skimpy and no consideration for health
Cons: The four hour delay which made me miss my conecting flight causing me to spend an entire day at the airport waiting for a available flight making me miss a portion of the travel tour I booked
Pros: The flight was nice and the people were friendly and good
Cons: My stroller’s leg got broken and I did report
Pros: Lots of space....very comfortable seat.
Cons: Can’t think of a thing.
Pros: Clean , newer plane
Cons: Most unengaged, bored crew. They were simply going through the motions. I had a seat mate who stood in the aisle over my head for over 3 hours. Each time anyone walked down the aisle-/including a crew member-/ she would bang my head, lean against me and even though I asked nicely that she sit down or go to the back since it was 3 am and I was trying to sleep, she wanted to stand near her husband in the row ahead of me. And the crew never said a word.
Cons: Very little leg room, when perso in front of you reclines it’s impossible to open table
Pros: The flight was fine. However, because of a potential snow storm in Boston for 3/21, the flight with Lufthansa was cancelled. We were switched to TAP Portugal for the 22nd. When we arrived at Logan airport, we were told by TAP the flight is overbooked, but there is a chance we will get seats. We did get seats at the last moment, always kept abreast by TAP representatives. The flight was a non-stop flight, leaving at 6 PM arriving by 6 AM, far better than the connections with changes the day before.
Cons: We flew economy so didn’t expect much, but these seats were VERY narrow. I usually will tuck my legs up on the seat to sleep. No way, this seat was simply hip width. No room to shift from side to side.
Pros: On time, punctual and efficient. Just what I would expect from Lufthansa.
Cons: This was a 747, but in economy they've configured it with newer 10 across rows like they do on the new Dreamliner, which I hate. These new seats are much narrower in width (not ideal, but fair enough, the airline wants to maximise capacity) and much harder to sit on for a long haul flight (much less ideal, after a couple hours, the seats were just plain uncomfortable, by the end of the flight really unbearable). The food (pasta) was not particularly good and not to the usual standard I expected for Lufthansa. Staff were efficient, but not particularly friendly. To be honest, I've had better flights in terms of comfort on the likes of Ryanair and Thomas Cook.
Cons: As I checked in for the flight around 10 am on Saturday my ck in was "finished" because our pass ports were due to expire in April. We were not allowed to board our flight and the passport office is closed until Tuesday. As a result we lost $700 dollars to the hotel booked and Lufthansa may not reimburse us for the flights which were over $2000. Absolutely horrible service, no help. Negligent in informing us rapier when i chose seats for the flight. The flight was also delayed 2 and a half hours. We now have no vacation for which we paid $3000.
Pros: Like food and stagf
Pros: Comfortable seats; food was adequate
Cons: Seats seem a bit close to one another, with little knee room
Pros: Very smooth flight, great service. Chose the first row in economy which had tons of legroom. Connected in Frankfurt, very easy connection.
Cons: Passport control in Frankfurt doesn't open until 530a so we all had to wait in line. The TV monitor was not as sensitive and would fall easily downwards sometimes.
Pros: The food was decent but poorly presented with very limited options for those with food allergies, particularly to dairy.
Cons: The seats were uncomfortable and very stiff, neither the parents or staff made an effort to give guests a break from the constantly screaming babies. I had two small children kicking the back f my seat for the duration of our six and half hour flight. My largest complaint is that I was unable to sleep a wink on the overnight flight due to the excessive heat in the plane. In my experience decent airlines provide their guests with air conditioning so that they can breathe and rest easy. I was absolutely miserable thanks to the heat.
Pros: The organization of this flight was great— my party of three boarded quickly, and we were pleased with the complimentary drinks service. The entertainment options could have presented with more options, however, I was not upset with what I watched. The crew was very attentive, and the flight was smooth, overall.
Cons: The temperature of the plane was very hot— there were a lot of us packed into this flight, and there were no sources of air.. so it got pretty stuffy. Between the temperature and the lights staying on for a majority of the flight, it was difficult to sleep, especially for so many hours. In addition to this, I had a dairy allergy, and was not able to eat either of the meals I was offered, because the fish and “veggie pasta” were both covered in cheese.
Pros: Very polite and patient staff. They are getting professional. The food is great for airline food. Very comfortable. But the movie touch screens need improvement.
Cons: Touch screens need improvement.
Pros: Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price.
Pros: There was nothing I liked. The walk was too long at Frankfurt
Cons: My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies.
Pros: My booking and ticketing went very well Lufthansa was great
Pros: Pleasantly surprised by the leg room for economy class--albeit I'm of small stature
Cons: Being on-board at the gate for an hour, due to a technical issue not meeting flight captain expectation
Pros: Comfortable seating so it was easy to sleep. It was a night flight and I spent most of this flight, eating dinner and breakfast and sleeping. Great cabin attendants who accommodated every need without being requested.
Cons: The check in and boarding at Logan airport was horrendous. The gate attendants didn't provide the same quality of attention and information that the inflight crew did.
Cons: Poor seat assignment young kids separate from Mother. Checking in person change the the seats without informing us.
Pros: The in flight entertainment was good and the crew was very nice, my flight was early and the boarding was very efficient. The meal was simple but good and warm. The plane was very new and clean.
Cons: The seats could've been wider with more leg room, I ended up slightly squished for my flight which was from Boston to Munich
Pros: The check-in and boarding was fast, easy, great. The crew was very nice and good. The overall service was excellent.
Cons: the food was on medium level compared to other airlines.
Pros: Crew nice. Clean aircraft. Flight smooth, arrived to destination 40 min earlier. Nothing to complain except I wish there was more room for legs . Food okish, coffee / tea were good, tomato juice not good, did not try the wines. Biggest disappointed was the breakfast in quality only carbs : muffin, granola bar and tiny fruit salad where most of the fruit was frozen. But these are small things, overall a very good flight, I will definitely fly again with them. I watched a couple of movies released this year that I wanted to see. Good job Lufthansa!
Pros: The flight is less than 3 hours, yet they include a sandwich with the flight.
Cons: Food was awful. Looked like something you would find in prison. My second leg did not even have vegan options for me, as I ordered online weeks ago. I was so hungry after almost 14 hours of flying plus a 12-hour layover. I am not impressed with this airline.
Pros: It was a nice flight and the crew and the people were nice
Cons: It was nice I cannot complain
Pros: We paid for extra legroom, if not the trip would've been very uncomfortable
Cons: I thought the food was very bad
Cons: And packed in like rolled up silk undergarments.
Pros: Lufthansa took great care of my two cats transport abroad. They went overboard in my estimation and along with partner Adria Airways I couldn't be more grateful,and so are the kitties, for the wonderful care. .
Pros: Dinner was good fairly interesting and wholesome. I appreciated having real silverware, albeit only 3/4 of normal size. But for an 8:35 flight, most people would have already eaten. In contrast, 'breakfast' was a muffin, small cup of sliced fruit, and a granola bar. For a flight leaving at 8:30 pm and arriving at 10 AM, I would think breakfast, not dinner, would get the emphasis. Did get some free wine with dinner.
Cons: $35 bucks per flight leg to reserve your seat seems rude and harsh. THey don't tell you til AFTER you book the flight that seat selection is extra - spendy extra... Rude.
Pros: Comfort, choice in movies, leg room, toilets on one level and plenty, staff helpful
Pros: Great food, on time arrival
Cons: Seats are very tight.
Pros: it wasn't much but I did like it...the snack.
Cons: I didnt like the narrow seats with no legroom.
Pros: The staff were excellent. Very friendly and accommodating. I for got her name but the attendant who greeted us at our seats (57h & k) was so sweet. She made my wife and feel vey comfortable. Very attentive. We also trust Lufthansa to be on top of things
Cons: Sitting in a plane on a long flight but the staff made it easier and the entertainment options were very good.
Pros: To compare with most of the company, you are in the top. I like the fact that the boarding was done well, the crew is efficient, quite, legroom, corridor room, may be the food can be improved. Quite and relaxing flight. I really appreciated.
Pros: Cabin Crew was very pleasant and supportive of families with children
Cons: The seats are designed for individuals who weight less than 100 lbs and no taller than 5'5". Granted, this was an economy seat. However, I should be able to sit in a seat without the seat in front of me literally 6 inches away from my face. I have traveled internationally countless times, but never have experienced such an uncomfortable flight. I will never fly with Lufthansa internationally again.not because of the crew, because their head office insists on squeezing every inch out of their planes without regard for passenger comfort.
Pros: Very nice flight attendants, the food was good, enough leg space.
Cons: My entertainment screen kept freezing, which was quite annoying when you are trying to watch a movie.
Pros: Nice crew, water waiting for me at my seat and other small amenities that made a big difference. Great entertainment system on board.
Cons: Boarding was a bit chaotic.
Pros: The Crew was and professional and the flight was overall very comfy with great entertainment.
Cons: The flight was delayed and due to this delay, my checked baggage did not make it onto my connecting flight to my final destination until 12 hours later. I know the airline can't control some of this but I had to go out and purchase clothing that I couldn't take in my carry on. Maybe they could've at least given me a little money towards this?
Pros: Crew were excellent
Cons: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.
Pros: Loved the smooth ride.
Cons: Bathroom was pretty nasty
Pros: Great crew.
Cons: Ran out of business class meal. Substituted a Econ class.
Cons: Don’t be late
Pros: Food and service
Cons: Working wifi would be good. Better A/C. More comfortable seats
Pros: The seat was a little uncomfortable but the crew were amazing.
Cons: Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage....
Cons: Boarding was very slow.
Pros: Everything was smooth and effortless.
Cons: Can’t think of anything.
Pros: The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars...
Cons: So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!
Pros: well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort
Cons: boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -
Pros: Nice seats. Only seats with a row of 2, which is what I wanted,
Pros: Crew was nice and efficient
Cons: Economy seats don’t recline enough.
Pros: On time and friendly crew
Cons: Boarding needs improvement
Pros: Best airline in the business quick efficient and outstanding service What else can you say
Cons: I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines.
Pros: The crew was really friendly.
Cons: There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful.
Pros: Nice crew pilot food and beverage
Cons: No wifi
Cons: wasn't able to take the flight since I missed it
Cons: Still waiting to board after missing this connection had to be booked on another airline
Pros: The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out
Cons: Boarding was chaotic and congested with not much information or order.
Pros: Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor.
Cons: No complaints about anything.
Pros: I slept pretty much the whole time
Pros: The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs.
Cons: The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing.
Pros: Professional crew. Good boarding.
Cons: No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats.
Pros: Food was excellent, frequent and filling
Cons: The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too.
Pros: Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either
Cons: Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out.
Pros: Very friendly crew going out of way to assist in making trip comfortable
Cons: Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them
Pros: The crew were hardworking, responsive, conscientious and friendly
Cons: Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late.
Pros: Boarding was quick, Flight on time....just a regular service and plane
Cons: Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old
Pros: Bording was good and general flight ok
Cons: This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth.
Pros: The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM
Cons: Bag was lost
Pros: Consistently high standards
Pros: Short-hop flight, fit for purpose.
Pros: Good multi media access and content
Pros: Easy Boarding
Cons: Two hours delay in the start.
Cons: KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights...
Cons: Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece.
Cons: Why do the crew have to slam the overhead and catering compartments to get them to shut?
Pros: No chargers or tv on planes
Cons: At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!
Pros: I was upgraded to Buisness so, no complaints
Cons: No Marlboro light cigarettes on the duty free shopping cart
Cons: There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases
Pros: quick boarding, responsive Airline stewardess, very polite.
Cons: temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner.
Pros: Service of the staff was great
Cons: Turbulence, with all our technology we still cannot avoid this?
Pros: 10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable
Pros: ...The transfer at JFK was terrible
Pros: Fuck Kayak for stealing my money and not allowing me to fly. I hope you lose all your business and force to shutdown.
Cons: Kayak are nothing but fraud. Pure fraud. Took my money and I didn’t get the chance to travel.
Pros: First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip.
Cons: Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience.
Cons: Newer movies
Cons: No wifi
Pros: New, clean airplane with a friendly and professional crew. It was not as uncomfortable as some of the other airlines I've used, though eight hours in economy is still too much. I chose it in part because of the connection through Copenhagen, which I recommend for an overnight stay. Great city.
Cons: The chicken something or other on one of the flights was truly disgusting, but the rest of the economy food service was okay.
Cons: Uncomfortable seats.
Cons: On time
Cons: Landing was hard but that is always the case.
Cons: We seen other flights go out to the same destination before ours even though everyone should be delayed by the weather. Even flight taking off an hour after our scheduled flight got there a few hours earlier.
Pros: SAS generally has better planes and more space than most airlines especially in economy class. Seats were comfortable, not too tight. Food was good. Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated.
Cons: Used backup plane. It had an older entertainment system.
Pros: Getting off the plane.
Cons: SAS like other airlines gives you a chance to bid on a nicer seat. If the offer is accepted, your card is charged the amount you bid and you are upgraded. If your offer is not accepted, you keep your seat and are not charged for bidding. I placed a bid for a nicer seat and was informed the day before the flight that my bid was rejected. But when the plane was boarding, I went to the man at the desk and asked if the plane was full. He informed me that it was not, and that I could pay roughly $300 for economy plus, or $1000 for business class. Online, I was ALLOWED to bid $200 for the economy plus seat. If they are going to reject this offer and then have the seat fly empty, they are a bunch of dicks. They had a chance for me to be a happier customer and to make more money. Now they lost both. What was also terrible is that when I family with an infant was moved up a few seats, I suggested to the lady next to me who wanted the newly vacant aisle seat that she ask the flight attendant for it. The flight attendant said it was fine. As the lady sitting next to me went to her her new seat, and old man from a few rows up took it. Another flight attendant had promised it to him. So, now the two of us are crammed, she's pissed that the seat she said she could have she couldn't, and I'm there like "My god, they wouldn't even take my money to let me have a nicer, EMPTY, seat." Poor communication, poorly run. Try another airline.
Pros: Plane seemed new and modern. Friendly staff, attentive.
Cons: Only one side of my headphones worked, seats not very comfortable.
Pros: Excellent leg room in first seat near emergency exit door
Cons: Seat was close to toilets so a lot of traffic
Pros: We mentioned it was our anniversary and thought about moving up to SAS Plus, but the cost was not an option to us. She moved us up before we got on the plane! Extremely nice!!
Cons: Upon landing in EWR on United, per my reservation on this site my connection was on SAS to Copenhagen. Upon arrival in EWR, I received an email from this site saying my SAS flight "may be canceled". I immediately headed to the terminal where SAS was and went into the lounge to speak to an agent. The women I spoke to could not have been more rude. She told me my flight was canceled and that she did not have access to any details because that was United's responsibility. I told her that could not be the case because my flight was on SAS so if they canceled the flight, I would like to understand what my options are given that I had a tight window upon arrival into my final destination into Dubrovnik so I could not be too late in landing outside of my original reservation. She told me that I had to talk to United and did not even acknowledge why there was a cancellation or anything other than the SAS flight I was on was cancelled. She barely even helped me to understand where my luggage was which I was very concerned would be lost given the issue with the flight cancellation. As a result of all of this, it turns out I was put onto a United flight that now had MORE connections. I had to now go to Frankfurt to Vienna to Dubrovnik, all with really tight connections AND now I no longer was on the same flight as my friend who I was traveling with. SAS did not help with any of this or care to assist in ANY way. They told me it was out of their hands and I had to talk to United. AWFUL service when SAS had cancelled the flight! I had no choice but to take the re-routed flights. I ended up running to my gates and barely catching all of my connections which made for a very stressful travel experience to start my long awaited vacation. After paying the high cost I did for my flight, I am extremely frustrated with my experience as I ended up having more connections, tight connections, awful customer service and a really stressful trip. This is NOT would I would expect for how much I paid and out of the quality of an airline. I would like to receive some type of compensation for the extreme inconvenience of landing 3+ hours after my original arrival time, being broken up with my friend who I was traveling with, not being given any options for my travel, terrible customer service assistance, and no acknowledgement from SAS to help me in any way.
Cons: We arrived late in Copenhagen and I had 20 minutes to catch my connecting flight. Even though I was checked-in for the Copenhagen to Athens flight it left without me. I was then transferred through Prague to get to Athens and again missed my connecting flight through there. Now I am stuck in Prague looking for a flight to Athens and most likely will miss my next flight from Athens to Karpathos and will again be stuck in Athens because there are no flights out to Karpathos until 19 of May, 3days from now. I was physically in the Copenhagen airport and could have made that flight, I feel that since I was already checked in they should have waited for me and allowed me to board. Now I will Be missing work!
Cons: If you want to have a different meal than what they offer, you have to contact customer service before hand. I never been on a flight so far, where there wasn’t a vegetarian option. So I was pretty surprised when they just offered beef fajitas. I asked for a vegetarian option only to find out there isn’t none. The flight attendant wasn’t super nice about it either, she just said you have to order it online. But at no point I got an email saying, if you want something different than what we offer, tell us! So that was pretty annoying...
Cons: Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever.
Pros: I was treated by the cew very, very badly. Food was terrible.
Pros: Alot of room for legs, good hp service
Cons: No snack with beverage before dinner, no choice of food , On connecting flight Kopenhagen-Krakow only Coffee/tea, no snack again, for passenger going over see very poor !!!!
Pros: Flight was unremarkable in every good way. Food was above expectations and the crew was exceptional.
Pros: premium economy
Cons: nothing, it was great!
Pros: The entire experience was great. Smooth flight, good food and friendly crew.
Pros: Cheap, more than basic, and comfortable. No major complains.
Cons: The o my thing that could be improved is a lrger selection of movies, and better food. Food is acerage compared to everything else.
Pros: Great takeoff and landing.Care ethics of the stuff was excellent. The quality of the food was very good and it was served with care.
Pros: In-flight entertainment had a good variety of options to choose from. Passport control was timely. Food service was also timely and efficient.
Cons: As with most airplanes, the air was quite cold, but the SAS blanket adequately made things a bit warmer. I'm always puzzled by the fact that once business class and SAS plus passengers board that SAS Go passengers can all then board. It would make more sense to have people board from the back during this time so that people don't block aisles and it makes arranging overhead baggage a bit easier.
Pros: The flight crews were great. The entertainment on the long flight was good. The food was abundant.
Cons: While in Stockholm we had a flight delay and multiple gate changes. The lack of communication was frustrating. The food was too spicy for my taste as well as my 2 yr olds. No options were offered on the menu.
Pros: Easy kiosk check in, baggage drop off, good service.
Cons: No advance discussion about emergency exit row seating requirements, and we were not allowed to even have a paperback book to read in this row. The flight was full and boarded, so not able to change seats.
Pros: Seat room good. Food very good. Flight attendants excellent.
Cons: Nothing comes to mind at this time.
Pros: Quick flight
Cons: 1 hour delays and 70 euro bag fee
Pros: Best food on an airplane I have ever had. Great service from the cabin crew.
Cons: Cabin extremely dated. Lie flat seats not flat. No built in entertainment but rather iPads handed out by cabin crew.
Pros: Crew were nice, boarding ok and on time, flight took shorter when planned.
Cons: Premium seats didn't have enough leg room to stretch, they could change the wall into curtains as in Lufthansa.
Pros: The leg room. The great service and attitude.
Cons: The food... needs to be improved, even if it means charging a fee.
Pros: Crew exceptionally carefull and nice, boarding was quick and well managed. Landing was earlier than planned so as to leave enough time to go to the next gate
Cons: Food was just okay, some beverages had to paid like in low cost flights
Pros: Wheel chair service excellent.
Cons: No wet wipes on the food trays !
Cons: Unfriendly and rude desk help. Rude and insulting. United was a real disappointment. I will ask my travel agent to be in touch re screw up the economy plus seats. I had to pay extra for what our itinerant said had been booked. Mary, at the desk at C12 in Delles, she wouldn't give me her last name was unbelievably insulting and unhelpful.
Pros: Flight was short.
Pros: I'm a super nervous flyer, and SAS did an awesome job with customer service, in flight service, the food was delicious and the drinks were great! I'll be sticking with SAS for future flights.
Cons: I could not check in online for this leg of the trip and so could not simply go to a baggage drop line. The company handling checkin dealt with 4 or 5 airlines. It was not clear from iceland air website that i had to checkin with SAS. First stood in line for iceland air then had to go stand in line again for company handling SAS. Spent way too much time online doing this. Otherwise trip was fine.
Cons: Only water or coffee/tea. Not even soda.
Cons: We bought tickets on priceline, Zurich to Oslo, paid $150 more for the shorter flight (by 1 1/2 hours), didn't realise the cost did not include luggage ($140 for 2 bags!), boarded late, only served water, coffee and tea, all other beverages were for a fee, landed late, bags were delayed by 30 minutes and soaked with water from the rain, some clothes inside were wet, overall poor experience, airline needs to polish their services and stop the 'nickel and dime" approach.
Cons: I was sitting next to a girl who was not part of my family who got airsick 3 times on the flight. The first time I told the airline attendant and she brought a large plastic bag and some paper towels. The girl but her used airsick bag inside the large plastic bag. I tied the top and put in next to me near the aisle because I expected the attendant to come pick it up. The attendant told me I had to take it to the lavatory and dispose of it in there. It was very hard to get the large plastic bag into the small trash receptacle because it had fill with air. I asked the attendant for another airsick bag but she never brought it. The girl got sick again and she used my airsick bag. While walking the bag up to the lavatory, I asked a different attendant for another airsick bag. They just told me I had to dispose of it in the lavatory and never brought another airsick bag. I had to ask someone for their airsick bag because the girl got sick a third time. I can not believe the horrible service on this flight! The poor girl was crying because she felt so sick and there wasn't anyone to help her. I did what I could but I felt something could have been done by the crew. I will think twice before I reserve another flight on SAS.
Pros: The crew was very professional, upbeat, and helpful. The newer seats allow for more legroom, and the selection of a wide variety of on-demand movies.
Cons: The inability to easily view and choose a special meal is a recurrent issue with SAS - even when contacting the airline directly to rectify this issue, the ball was dropped on the return flight, and the crew scrambled to find a replacement meal. On-line boarding continues to be an issue for Green Card holders returning to the US - why not explain that one cannot pre-print boarding passes and instead must go to boarding pass issues-line as soon as one enters the airport.
Pros: Flights were on time. Crew was great.
Pros: The interior of the plane - Clean, bright an shine, even it's an old 737-700,
Cons: To add some selection of the food
Cons: 60euros for the first checked-in bag??? Ridiculous.
Pros: We left on time and arrived early. I got to check one free bag.
Cons: Typically, on every other international flight I've taken, they offered at least a single glass of wine or a beer with dinner. Not so for this one.
Pros: Comfortable seating in PLUS
Pros: Not full- middle seat in coach was empty. Newish 737-700, nice crew. Seats were reasonably comfortable with decent seat pitch.
Cons: Meal (chicken) was inedible- and I am not fussy about airline food. The in-plane entertainment system is not activated (nor on my return flight), so they hand out i-pads with a very limited movie/TV show selection- one more piece of electronics to handle. Would have been difficult juggling, along with work computer, etc. if all seats were filled.
Pros: I'm pretty sure the seats have more space and lean back further than most American airlines so that helped me get some rest. I didn't eat the food because I was really trying to fall asleep but it smelled delicious! They offered iPads to everyone to use for entertainment during the flight. it was smooth and landed a bit early!
Pros: I loved the different features on the screen and the excellent. Customer service on this flights
Cons: The space on the seat.
Cons: Flight was delayed
Pros: Seats are comfortable on Business Class. Service is good
Cons: Constant delays specially from CDG! Poor cabin service specially on this flight.
Cons: We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination
Pros: Everything! The service was exceptional!
Pros: Great newer plane, great service!
Pros: Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times
Cons: The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese
Pros: Entertainment system failed repeatedly.
Cons: Entertainment system failed repeatedly.
Pros: The crew was amazing and extremely helpful!
Cons: The food could have been better
Pros: crew was great, seats were comfortable
Cons: departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine
Pros: The crew was pleasant and boarding efficient I lucked out with first class
Cons: Lost my luggage.
Pros: Good food and crew
Cons: Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore.
Pros: Great seat. Comfortable. Quick boarding.
Cons: Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,
Pros: Air France has the best crews! They really go the extra mile.
Cons: My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally.
Cons: It was great trip thank you Air France
Pros: Crew was nice movie selection was good.
Cons: Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate.
Cons: My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had
Cons: Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,
Cons: Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests.
Pros: Service and crew are great
Cons: Engine noise in the cabin is loud.
Cons: The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something.
Cons: My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable.
Pros: Efficient and smooth flight. Service was great and flight attendants were friendly
Cons: Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too.
Pros: The cabin crew was super patient and accommodating of the passengers.
Cons: Cramped quarters
Pros: Modern aircraft with power, big screens etc
Cons: Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast").
Cons: I didn’t have time to make it through customs. Missed my flight
Pros: Boarding this large plane went relatively quickly and orderly.
Cons: Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion.
Pros: Haven't flow with Air France for some time now and definitely noticed a lowering of standards
Cons: The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically.
Cons: I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me.
Cons: Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane).
Pros: Comfort, food and service are better than average.
Cons: When stewardess opened overhead locker, something fell on my head.
Pros: Super fast boarding and smooth takeoff
Cons: Its been a week. My trip has ended. I still do not have my bags. Terrible customer service.
Pros: Staff was nice
Cons: MD planes are old and not very comfortable.
Pros: It was on time and the crew was good
Cons: The food wasnt upto the mark
Pros: It was on time
Cons: Food was AWFUL! Better to serve nothing
Cons: the food is terrible.
Pros: 1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time
Cons: 1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off
Pros: leg space in plane
Pros: Nice Flight Attendants Good Food
Cons: Flight was delayed by 1.5 hours
Pros: Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing.
Pros: The food was good
Cons: The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service.
Cons: I was forced to rebook my 3rd leg after taking trains in the middle.
Pros: Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc...
Cons: Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk.
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