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Cons: Better choice of moviesRead more about SWISS
Cons: Better choice of movies
Pros: Nice folks
Cons: Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat.
Cons: Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost.
Pros: The crew was very accommodating
Cons: Entertainment system was old and with few choices
Cons: Wider seats,
Cons: Terribly uncomfortable seat.
Cons: Difficult if not impossible to sleep in coach
Pros: The crew were personable and the chocolate that was offered near the end of the flight was a nice touch.
Cons: Cramped, cramped, cramped!!!!! The seat pitch was just so uncomfortably short so much so that when the person in front of me reclined his seat, the TV screen was a mere 1-2 feet away from my face making it impossible to watch anything without getting crossed eyed or a headache. This unfortunate situation has influenced this review greatly particularly because this wasn’t a 2 hour flight but a long haul one.
Pros: Fast boarding and deplaning.
Cons: Not clear seat bookings cost $35. I was assigned the last row. Extra short width, pitch, couldn't fully recline (A340-300) Terrible food. Super old, tired plane. Crappy in-flight entertainment with non-intuitive controls. Poor air conditioning. I felt like I was stuffed in a cage for 7 hours. Way worse than United domestic.
Pros: The staff upgraded me to business. It was a great wxperience
Pros: Ease of check in and ease of boarding. The non-stop flight was at an excellent price
Cons: Metal box under the seat cramped leg room. Seat jutted into the aisle, so I got bumped by every cart and everyone going to the lavatory.
Pros: No problems to report. Boston to Zurich in under seven hours.
Cons: Outdated plane.
Pros: Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean.
Cons: The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!
Pros: The planes are clean and relatively comfortable.
Cons: Extremely rigid rules. My flight was the day of the blizzard in Boston, Tues, 3/13. Despite 5 calls to Swiss to reroute me out of Montreal, an airport I could actually get to, they would not relent. I finally just drove there and a really nice agent changed my flight since Logan was closed and all public transport was shut down. Even if my scheduled flight from boston wasn't canceled (I have no idea) they were incredibly unhelpful about the fact that I physically could not get to logan in time for my flight. (Mass DOT was asking everyone to stay off ALL roads). THEN on the way home, they would NOT let me fly back to Montreal where my car was!! WAY TOO RIGID RULES. Screw the customer!
Pros: I thought the attendants were nice and that it was an easy, relaxing flight.
Pros: Economy very tight but whose isn’t. Best selection of movies relative to the competition.
Pros: on time performance; friendly flight attendants
Cons: bought a seat reservation in premium economy and was the last group to board. No extra leg room in "premium" economy.
Pros: Boarding was excellent, seats were comfy, food was delicious and crew was wonderful. Nice movie/tv selection.
Cons: We were quite delayed (almost 2 hours) and hot in the plane waiting on the runway...but SWISS was fantastic about helping with connections and rebooking on arrival.
Cons: Staff not very friendly. Very small seat. Worn out plane.
Pros: Kindness, courtesy and smiles
Cons: nothing in particular
Pros: Everything !
Cons: My entertainment unit was not working the whole flight.
Pros: Crew was great. Flight kept time. Safe trip. Thank you.
Cons: Entertainment failed on both my seat and the lady next to me. On top of that they secrectly charged $10 extra on my card after my flight! I already got the ticket and paid extra luggage- what is the extra charge for?? The lady at extra luggage tried to overcharge me as well! Had to refer her to your website! I need this excess charges reversed. I demand an explanation!
Pros: Just another flight, nothing special.
Pros: The fights themselves were nice, the crew was pleasant and the dinner itself was a very nice surprise
Cons: Wow what a cramped space- the minute the person leaned their seat back I had no room and I'm a fairly small pElson. The seat in front of me was almost literally in my lap I couldn't open my tray on their seat back unless they sat up to eat
Pros: Swiss chocolate is always welcome!
Cons: The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past...
Cons: We were packed into the airplane like sardines!
Cons: I liked everything except the airplane itself, which I hated. I was fortunate enough to get an exit row on my long flight going over; I did not get lucky on my way home. The flights between Zurich and Brindisi were more comfortable than the long haul flights. The long haul flights are abominable and should be outlawed by governments as they are currently configured. The boy next to me literally could not fit his legs/thigh bones in the space provided by his seat. I did okay as I am not tall, until the woman in front of me decided to lean back. It is not her fault, however, though I thought nasty things about her and periodically tried to dig my knees into her back to get her to lift up her seat. The fault belongs entirely to Swiss Air, which chooses to treat human customers as steerage. The only thing that made the experience worse was the impossibility of choosing my seat online for my return because I had only a smart phone with not-great wifi available. Choosing one's seat should not be dependent on having good wifi and a computer, however. It is bad practice to "sell" seat choices. The families around me were not able to sit together because of this shoddy, greedy practice on the part of the airline. It is also not fair, subsequently, that other passengers are faced with giving up the seats they've chosen, or been given, to assist families in sitting together. Honestly, the extent of the greed on the part of airlines nowadays is astonishing. What used to be a thoroughly enjoyable way of traveling has become an ordeal at best.
Cons: Too narrow seats.
Cons: Cramped seats
Pros: Staff was friendly and accommodations were nice
Cons: Delayed flight and lost my luggage...
Pros: Nothing! It was the first day of our honeymoon, and it was ruined by Swiss.
Cons: This (attempted) flight was like living a nightmare. The aircraft had a problem with the A/C, so we sat in the extremely hot aircraft on the tarmac for 2 hours while they tried to fix the problem. Then, when we were finally told that the aircraft could not fly, the Swiss staff said that we were "not allowed" to leave the aircraft. After stressed passengers confronted the crew demanding to be let off the aircraft, we went back into the terminal to wait for hours in line as just two Swiss staff filled out hotel vouchers by hand for over 200 passengers. Adding insult to injury, we were then told to wait for a hotel shuttle at the curb, despite the fact that the shuttle had stopped running hours earlier at midnight. I didn't fly to Switzerland until the next day, losing hundreds of dollars on a missed hotel stay in Zurich, and travel plans. And it was an awful start to my honeymoon. The way the Swiss staff treated us was unconscionable and insulting. They have not responded to my several written complaints, so maybe Kayak can help!!!
Pros: Comfortable business class seats, much better than the updated Lufthansa footsie leg rests. Attentive staff. Puzzles for the children
Cons: Still no wifi on the Swiss Air A330. No live tv streaming. No big deal on red eye, but frustrating on long daytime flights.
Pros: The food was excellent and the staff were attentive. The flight was smooth and the captain kept the passengers well informed
Cons: Small seats ,and temperature too hot
Cons: Communication was terrible.
Pros: Flight attendants were sympathetic and helpful.
Cons: Delay after the pilot ensured we would arrive on time with the delay.
Pros: We had delays boarding and no one was there to explain why.
Cons: Confusion at boarding due to delay & Difficult to hear announced in the crowd & noise.
Pros: The flight experience was efficient and secure; that's good. Staff generally professional.
Cons: The seats were too small, and the food wasn't good enough, especially the 'salad' which consisted of some moderately old browned lettuce with no tomatoes. Happened on my flight back as well. The one time when I thought the staff faltered was when I hit the paige attendant button, and noone came for 25 mins. I ended up walking to the back of the plane and asking for water myself. I also thought some of the materials used in the plane were cheap, like the foldout tables on the back of the seat, the pillow covers, and the headphones (one of which broke midway). The headphones don't cover the noise of the jet in flight very well.
Cons: Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines.
Pros: On every flight I have ever been on, if I request it I can get a whole water bottle vs. the small cups offered...however on this flight they refused saying 'it is against the rules"?? As a result I had to bother the flight crew over 10 times to refill my small glass...a huge inconvenience for both of us. The other inconvenience (one I have not experienced in over 5-6 years) was the the headphone jacks were the old fashioned kind...meaning you could not use your own, and the buds given by the airline were very uncomfortable.
Pros: Good entertainment
Cons: Seat was broken. No leg room. Really no room at all if person in front is reclined.
Pros: Crew was great, polite and pleasant. This is the only good thing about the flight.
Cons: The agent at the check-in had no clue what he was doing. He had to ask his neighboring agents a dozen questions to check us in (4 passengers, 3 bags and 2 car seats). On top of that, his whole demeanor was condescending, treating us as if we had never flown an airplane before. We are big are traveling light, so we had 2 small suitcases, small enough that we never have to check them in for the US domestic flights. I asked the check-in agent if the small ones were needed to be checked in or if they could be taken as carry-ons. He made a big deal that they were too big and had to be checked in. But when we boarded the plane, we saw that about a quarter of the carry-on bags in the plane were as big as our small suitcases! We were in row 30+. The leg room was the narrowest I have had in all international flights I flew in. Having longer than average legs, it was pure torture for the duration of the overnight flight. The best part of the dinner they served was the croissant - that should give you an idea. I don't think I would voluntarily choose Swiss Air again.
Pros: The service was very good.
Cons: The seats were very UNconfortable. The entertainment system was limited.
Pros: boarded from rear of plane forwards, which made boarding go more smoothly. Very efficient and fast flight attendants. Food Ok: Vegetarian was one of two standard options. Included a few nice touches like warm crossants.
Cons: So little elbow room in center aisle that it was quite challenging to eat meals. Not enough lavatories, so they were in continual use, preventing any chance of rest. We were 3 aisles away in darkened cabin, but the flashes of light bright enough to read by and loud CLACKS of door latch when the door opened & closed kept us up the whole flight.
Pros: Nothing notable
Cons: The crew was quite rude for the duration of the trip and too busy to help. The plane was very old and seats poorly padded- like sitting on stone. Most televisions in our section malfunctioned or didn't work at all. Staff did little to help. Unlikely we would travel on this airline again.
Pros: Everything. I have been Flying Swiss for 10 years back and forth to Europe, must be over 25 flights I have taken with them. I think there has only been ONE delay in all those flights, and that was because of bad weather. I feel safe on every flight I take with them, they are sticklers for safety regulations and always get out on time! The planes are always clean. The flight attendants are always making sure you are ok, without bothering you too much! I wish they flew US domestic flights! I would never fly any other airline!
Cons: not much leg room, but that is typical on ALL planes... just the nature of the beast. Nothing more negative to say about Swiss... every other airline should take a lesson from them. I said "good" for teh food because it's airline food... as far as that goes Swiss is ok... I never like airline food anyway, and you get on eh plane at 9:00pm, who wants to eat dinner at that time anyway??
Cons: meal choice run out very soon and I could not get what I wanted to get
Pros: Great crew who were prompt with service and friendly!!
Cons: All of our luggage was lost and did not arrive in Prague
Cons: Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible).
Pros: Fabulous service
Cons: Not a thing
Cons: Seat very short & im only 5’2” and it was short even for my legs. Too short for anyone average Otherwise ok
Pros: The downstairs bathrooms were great: five roomy clean bathrooms, always one available. The crew was superb, professional, kind, capable. The entire trip was perfection. The timing of both flights, the airports, it was travel at its best. We love Lufthansa. We have tremendous confidence in them.
Cons: The food was just okay. A better choice of wine and greater selection of spirits would be nice.
Pros: Organized, clean
Cons: Kinder crew, better headphones
Cons: Light was delayed 3 hours. I had to wait 9 hours for a next plane to my final destination
Pros: The crew on the jet were fine. The entertainment was good too.
Cons: The crew at checkin we’re pretty awful. They were rude and not very helpful. I witnessed 3 customers have poor service in front of me and then they weren’t helpful with me either. The plane changed and I had paid for a seat and I lost my money and the seat I paid for and was never notified.
Pros: I have never been treated so poorly by counter people in my life!
Cons: After 2 hour delay, the flight was cancelled. NO ONE helped to find another flight. After waiting in line for 2 hours, the ticket agent handed me a card and said I had to call the 800 number. The person on the phone said I had to talk to ticket agent to go standby on a flight to Munich and the ticket agent told me I had to call. I was caught in a loop and no one helped. Then when it became apparent I wasn't getting out that night I was informed that there were no hotel vouchers and I would have to find my own hotel! After searching for an hour for a hotel (all were sold out in Boston) I called a friend who lives outside of Boston. No one gave me a taxi voucher because it was not to a hotel. LUFTHANSA customer service is the WORST!!!!!!!!
Pros: Flight was almost on time, boarding is always cumbersome but personel very helpful
Cons: Too many extra charges now, especially baggage. Breakfast was skimpy and no consideration for health
Cons: The four hour delay which made me miss my conecting flight causing me to spend an entire day at the airport waiting for a available flight making me miss a portion of the travel tour I booked
Pros: The flight was nice and the people were friendly and good
Cons: My stroller’s leg got broken and I did report
Pros: Lots of space....very comfortable seat.
Cons: Can’t think of a thing.
Pros: Clean , newer plane
Cons: Most unengaged, bored crew. They were simply going through the motions. I had a seat mate who stood in the aisle over my head for over 3 hours. Each time anyone walked down the aisle-/including a crew member-/ she would bang my head, lean against me and even though I asked nicely that she sit down or go to the back since it was 3 am and I was trying to sleep, she wanted to stand near her husband in the row ahead of me. And the crew never said a word.
Cons: Very little leg room, when perso in front of you reclines it’s impossible to open table
Pros: The flight was fine. However, because of a potential snow storm in Boston for 3/21, the flight with Lufthansa was cancelled. We were switched to TAP Portugal for the 22nd. When we arrived at Logan airport, we were told by TAP the flight is overbooked, but there is a chance we will get seats. We did get seats at the last moment, always kept abreast by TAP representatives. The flight was a non-stop flight, leaving at 6 PM arriving by 6 AM, far better than the connections with changes the day before.
Cons: We flew economy so didn’t expect much, but these seats were VERY narrow. I usually will tuck my legs up on the seat to sleep. No way, this seat was simply hip width. No room to shift from side to side.
Pros: On time, punctual and efficient. Just what I would expect from Lufthansa.
Cons: This was a 747, but in economy they've configured it with newer 10 across rows like they do on the new Dreamliner, which I hate. These new seats are much narrower in width (not ideal, but fair enough, the airline wants to maximise capacity) and much harder to sit on for a long haul flight (much less ideal, after a couple hours, the seats were just plain uncomfortable, by the end of the flight really unbearable). The food (pasta) was not particularly good and not to the usual standard I expected for Lufthansa. Staff were efficient, but not particularly friendly. To be honest, I've had better flights in terms of comfort on the likes of Ryanair and Thomas Cook.
Cons: As I checked in for the flight around 10 am on Saturday my ck in was "finished" because our pass ports were due to expire in April. We were not allowed to board our flight and the passport office is closed until Tuesday. As a result we lost $700 dollars to the hotel booked and Lufthansa may not reimburse us for the flights which were over $2000. Absolutely horrible service, no help. Negligent in informing us rapier when i chose seats for the flight. The flight was also delayed 2 and a half hours. We now have no vacation for which we paid $3000.
Pros: Like food and stagf
Pros: Comfortable seats; food was adequate
Cons: Seats seem a bit close to one another, with little knee room
Pros: Very smooth flight, great service. Chose the first row in economy which had tons of legroom. Connected in Frankfurt, very easy connection.
Cons: Passport control in Frankfurt doesn't open until 530a so we all had to wait in line. The TV monitor was not as sensitive and would fall easily downwards sometimes.
Pros: The food was decent but poorly presented with very limited options for those with food allergies, particularly to dairy.
Cons: The seats were uncomfortable and very stiff, neither the parents or staff made an effort to give guests a break from the constantly screaming babies. I had two small children kicking the back f my seat for the duration of our six and half hour flight. My largest complaint is that I was unable to sleep a wink on the overnight flight due to the excessive heat in the plane. In my experience decent airlines provide their guests with air conditioning so that they can breathe and rest easy. I was absolutely miserable thanks to the heat.
Pros: The organization of this flight was great— my party of three boarded quickly, and we were pleased with the complimentary drinks service. The entertainment options could have presented with more options, however, I was not upset with what I watched. The crew was very attentive, and the flight was smooth, overall.
Cons: The temperature of the plane was very hot— there were a lot of us packed into this flight, and there were no sources of air.. so it got pretty stuffy. Between the temperature and the lights staying on for a majority of the flight, it was difficult to sleep, especially for so many hours. In addition to this, I had a dairy allergy, and was not able to eat either of the meals I was offered, because the fish and “veggie pasta” were both covered in cheese.
Pros: Very polite and patient staff. They are getting professional. The food is great for airline food. Very comfortable. But the movie touch screens need improvement.
Cons: Touch screens need improvement.
Pros: Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price.
Pros: Brand New plane. Great German entertainment. Crew were very efficient but didn't show up with drinks as often as in the past but still more often than other airlines. Overall a wonderful experience.
Cons: Took two hours to start dinner service without a reason. Turbulences and a passenger with long legs were impeading my sleep but not Lufthansa's fault.
Pros: friendly, capable crew.
Cons: Moved to accommodate bigger passengers. Moved to a seat where the movie list was shortened (crew said all the TVs hadn't been updated yet), seat didn't recline (last row), and it was bright and noisy (galley behind me).
Pros: There was nothing I liked. The walk was too long at Frankfurt
Cons: My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies.
Pros: My booking and ticketing went very well Lufthansa was great
Pros: Pleasantly surprised by the leg room for economy class--albeit I'm of small stature
Cons: Being on-board at the gate for an hour, due to a technical issue not meeting flight captain expectation
Pros: Comfortable seating so it was easy to sleep. It was a night flight and I spent most of this flight, eating dinner and breakfast and sleeping. Great cabin attendants who accommodated every need without being requested.
Cons: The check in and boarding at Logan airport was horrendous. The gate attendants didn't provide the same quality of attention and information that the inflight crew did.
Cons: Poor seat assignment young kids separate from Mother. Checking in person change the the seats without informing us.
Pros: The in flight entertainment was good and the crew was very nice, my flight was early and the boarding was very efficient. The meal was simple but good and warm. The plane was very new and clean.
Cons: The seats could've been wider with more leg room, I ended up slightly squished for my flight which was from Boston to Munich
Pros: The check-in and boarding was fast, easy, great. The crew was very nice and good. The overall service was excellent.
Cons: the food was on medium level compared to other airlines.
Pros: Crew nice. Clean aircraft. Flight smooth, arrived to destination 40 min earlier. Nothing to complain except I wish there was more room for legs . Food okish, coffee / tea were good, tomato juice not good, did not try the wines. Biggest disappointed was the breakfast in quality only carbs : muffin, granola bar and tiny fruit salad where most of the fruit was frozen. But these are small things, overall a very good flight, I will definitely fly again with them. I watched a couple of movies released this year that I wanted to see. Good job Lufthansa!
Pros: We paid for extra legroom, if not the trip would've been very uncomfortable
Cons: I thought the food was very bad
Cons: And packed in like rolled up silk undergarments.
Pros: Lufthansa took great care of my two cats transport abroad. They went overboard in my estimation and along with partner Adria Airways I couldn't be more grateful,and so are the kitties, for the wonderful care. .
Pros: Dinner was good fairly interesting and wholesome. I appreciated having real silverware, albeit only 3/4 of normal size. But for an 8:35 flight, most people would have already eaten. In contrast, 'breakfast' was a muffin, small cup of sliced fruit, and a granola bar. For a flight leaving at 8:30 pm and arriving at 10 AM, I would think breakfast, not dinner, would get the emphasis. Did get some free wine with dinner.
Cons: $35 bucks per flight leg to reserve your seat seems rude and harsh. THey don't tell you til AFTER you book the flight that seat selection is extra - spendy extra... Rude.
Pros: Comfort, choice in movies, leg room, toilets on one level and plenty, staff helpful
Pros: Great food, on time arrival
Cons: Seats are very tight.
Pros: The staff were excellent. Very friendly and accommodating. I for got her name but the attendant who greeted us at our seats (57h & k) was so sweet. She made my wife and feel vey comfortable. Very attentive. We also trust Lufthansa to be on top of things
Cons: Sitting in a plane on a long flight but the staff made it easier and the entertainment options were very good.
Pros: To compare with most of the company, you are in the top. I like the fact that the boarding was done well, the crew is efficient, quite, legroom, corridor room, may be the food can be improved. Quite and relaxing flight. I really appreciated.
Pros: Cabin Crew was very pleasant and supportive of families with children
Cons: The seats are designed for individuals who weight less than 100 lbs and no taller than 5'5". Granted, this was an economy seat. However, I should be able to sit in a seat without the seat in front of me literally 6 inches away from my face. I have traveled internationally countless times, but never have experienced such an uncomfortable flight. I will never fly with Lufthansa internationally again.not because of the crew, because their head office insists on squeezing every inch out of their planes without regard for passenger comfort.
Pros: Very nice flight attendants, the food was good, enough leg space.
Cons: My entertainment screen kept freezing, which was quite annoying when you are trying to watch a movie.
Pros: Nice crew, water waiting for me at my seat and other small amenities that made a big difference. Great entertainment system on board.
Cons: Boarding was a bit chaotic.
Pros: The Crew was and professional and the flight was overall very comfy with great entertainment.
Cons: The flight was delayed and due to this delay, my checked baggage did not make it onto my connecting flight to my final destination until 12 hours later. I know the airline can't control some of this but I had to go out and purchase clothing that I couldn't take in my carry on. Maybe they could've at least given me a little money towards this?
Cons: No internet available (2020). For the my previous flight, a month ago, was the same problem.
Cons: KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)
Pros: The crews were pretty great!
Cons: The regulating of the temperature.
Cons: Boarding was crazy. Could not everyone in the gate area.
Cons: Delay due to strike
Pros: Planes were on time and connections made.
Cons: One bag delayed as not put on flight and food could be better.
Pros: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight
Pros: The crew was pleasant
Cons: Baggage checkin & flight boarding was slow & disorganized.
Pros: The aircraft
Cons: No overbooking next time!
Pros: The crew and the timing were ok
Cons: The seats were uncomfortable
Cons: Don’t be late
Cons: Late departure. Rush to connect.
Pros: The entertainment was amazing
Cons: The seats were a bit hard
Cons: This was just a short commuter flight from Lyon to Amsterdam for connection.
Pros: Amazing crew
Pros: All good
Pros: The crew!!
Pros: They considered my reguest of vegiterian food.
Cons: I have no complaints.
Cons: Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily.
Pros: Flight duration
Cons: Very stingy with the drinks Cramped seats
Pros: Everything OK
Cons: Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced.
Pros: Crew where awesone and the choice of entertainment was fantastic
Cons: Seats way to close together
Pros: The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight.
Pros: The flight to Gdansk took off and arrived on-time and the staff were professional.
Cons: The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control.
Pros: Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy.
Cons: No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment.
Pros: Food and staff behaviour
Cons: The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist.
Pros: Absolutely nothing!
Cons: the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM.
Pros: Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats.
Cons: This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the
Cons: Bit cramped for space
Cons: Headset jack only worked if the headset plug was in EXACTLY the right spot.
Pros: The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM
Pros: The cabin crew were good. They explained what the arrangements were for the delayed flight connections
Cons: The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming..
Cons: It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you.
Pros: Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed
Cons: Flight was delayed due to weather in Amsterdam area
Pros: The supplied pack of toothpaste/toothbrush
Pros: Flight was on time and quick and comfortable
Pros: Comfort economy well worth the extra.
Pros: The sandwiches were simple yet just the right touch, on all four flights.
Pros: The crew service is impeccable. Ground services very friendly and professional.
Cons: The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones.
Cons: Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol.
Cons: Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!
Pros: The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight.
Pros: Loads of leg room
Cons: Loved everything
Pros: Great smooth flight staff was pleasant and the overall experience was fantastic.
Pros: For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies.
Cons: Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums
Pros: Enough space good wine and on time
Pros: captain was great.
Cons: The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket.
Pros: First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip.
Cons: Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience.
Cons: Newer movies
Cons: No wifi
Pros: Crew was very pleasant.
Cons: There were no announcements at all about the delays! It was confusing and poor service.
Cons: Requested a window seat, got a middle seat. No food, ither than coffee or tea had to pay for everything. Late departure, nearly missed my connecting flight.
Pros: Fast and efficient!
Pros: SAS does it right with entertainment and food.
Cons: Uncomfortable seats.
Pros: I had a middle row of seats that I was able to stretch out in and sleep.
Cons: Better Food Choices...not everyone likes cheese!!!
Pros: SAS generally has better planes and more space than most airlines especially in economy class. Seats were comfortable, not too tight. Food was good. Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated.
Cons: Used backup plane. It had an older entertainment system.
Pros: Excellent leg room in first seat near emergency exit door
Cons: Seat was close to toilets so a lot of traffic
Pros: Business class lounge excellent. People who helped with the wheelchair were excellent.
Cons: In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed.
Cons: I will never fly with spirits again.. ever
Pros: Flight was on time with friendly crew
Cons: Backup plane from the 90s had broken entertainment system
Pros: We mentioned it was our anniversary and thought about moving up to SAS Plus, but the cost was not an option to us. She moved us up before we got on the plane! Extremely nice!!
Pros: Flight attendants
Cons: Hottest I have ever been in a plane (we were in 40G and H) and I “run cold”. We were sweating and drinking water like crazy (they gave us one bottle and did not routinely walk the aisles handing out more). Luckily we brought our own water. Early June and headed to Scandinavia, not someplace hot. Seats were hard and I put my unused blankets under me.
Pros: Very friendly crew. Complimentary bottles of water. Comfortable blankets.
Pros: - Seats are fairly comfy (as much as one can hope for an economy seat) - Excellent meals. I'm impressed that I'm getting things like ganache and cold-pressed juice in airline snacks!
Cons: - Wish the entertainment/movie selection was better, or that the foreign films had subtitles,
Cons: Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever.
Cons: Cramped in a tiny seat behind someone well over 6’5 who kept slamming his seat back to get more room. We were later diverted for a person on the flight who had health issues all the way back to Canada when we were practically over Ireland. We flew back I believe an hour and a half back only to not have proper fuel equipment which took fueling forever and caused our crew to go past their duty day which made use get diverted again to Iceland for a new crew and even more gas. We were held on the plane for a total of 8 additional hours! We were never allowed to get off the plane, we were given very minimal food and drink the additional 8 hours, and when my girlfriend asked what was going on your information person in Copenhagen said they had no idea what was going on with my Flight and had no idea where it was.
Cons: website made it impossible to pay for baggage ahead pf time...so therefore they could and did rob us blind once we got to the airport the day of
Pros: Alot of room for legs, good hp service
Cons: No snack with beverage before dinner, no choice of food , On connecting flight Kopenhagen-Krakow only Coffee/tea, no snack again, for passenger going over see very poor !!!!
Pros: Flight was unremarkable in every good way. Food was above expectations and the crew was exceptional.
Cons: Expensive checked baggage. More than 2 hours delayed.
Pros: The flight attendants were pleasant. We received pillows and blankets and a bottle of water upon boarding. Dinner and a snack was served. The seats are comfortable.
Cons: The snack was some kind of pickled vegetable strudel. I wish I could have had a choice of something else. I didn't like that for the whole we were only offered one complementary soft drink.
Pros: Cheap, more than basic, and comfortable. No major complains.
Cons: The o my thing that could be improved is a lrger selection of movies, and better food. Food is acerage compared to everything else.
Pros: Great takeoff and landing.Care ethics of the stuff was excellent. The quality of the food was very good and it was served with care.
Pros: It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good.
Cons: As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK
Pros: Seat room good. Food very good. Flight attendants excellent.
Cons: Nothing comes to mind at this time.
Cons: Multiple maintenance delays and groundcrew forgot to load some bags so there was an even further delay. Flight was cramped too.
Cons: Water and beer paying
Pros: Friendly crew. First meal was good.
Cons: Small movie selection. Second meal/snack not great. Older plane (still had ashtrays in arm rests).
Pros: Best food on an airplane I have ever had. Great service from the cabin crew.
Cons: Cabin extremely dated. Lie flat seats not flat. No built in entertainment but rather iPads handed out by cabin crew.
Cons: Out of all the staff on board they did not give me and a few others those blue customs form, so we made a huge line and when we got to the agent he told us we had to go all the way around fill one out and then come back. The attendants new that those were necessary why so many yet not one made sure we got them lousy service. I wish we got a crew that wasnt so insecure and cared more about providing a good service instead of caring so much over their appearance. I rather have good efficient staff what they look like doesnt matter to me.
Pros: Crew were nice, boarding ok and on time, flight took shorter when planned.
Cons: Premium seats didn't have enough leg room to stretch, they could change the wall into curtains as in Lufthansa.
Pros: The leg room. The great service and attitude.
Cons: The food... needs to be improved, even if it means charging a fee.
Pros: Very fast boarding, clean aircraft and efficient, friendly service. Caught a break and had a smooth flight and landing
Pros: Crew exceptionally carefull and nice, boarding was quick and well managed. Landing was earlier than planned so as to leave enough time to go to the next gate
Cons: Food was just okay, some beverages had to paid like in low cost flights
Pros: After completely checking in, boarding, seating and sitting on the tarmac for 25 minutes, we were told something was wrong and had to get off and wait for a new plane.
Pros: SAS agent in Oslo was very nice and quickly rebooked our flight to Bergen when we missed our scheduled one due to luggage delays and confusion at Oslo as to Customs procedure.
Pros: A perfect service
Cons: sas online seat selection and checkin, computer crashed
Pros: 12 people got bumped!
Pros: Food good, comfortable plane, smooth flight, on time, baggage handled properly
Pros: Entertainment system is very good - like 100 movies on demand even games available.
Cons: Economy seats had little leg room; weren't offered a choice of entrees Make sure you call ahead if you need vegetarian meals.
Pros: The interior of the plane - Clean, bright an shine, even it's an old 737-700,
Cons: To add some selection of the food
Cons: Reindeer sandwich? Come on really?
Pros: New and nice plane. Good amenities for coach. Good service for the most part. Food was tasty.
Cons: Breakfast was kind of rushed. Would have liked to have been offered water, tea, and coffee more.
Pros: We left on time and arrived early. I got to check one free bag.
Cons: Typically, on every other international flight I've taken, they offered at least a single glass of wine or a beer with dinner. Not so for this one.
Pros: I loved the different features on the screen and the excellent. Customer service on this flights
Cons: The space on the seat.
Cons: The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value.
Pros: Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France.
Cons: Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line.
Pros: Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight.
Cons: Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative...
Cons: Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off.
Pros: Entertainment system
Cons: Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers.
Cons: We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination
Pros: Great newer plane, great service!
Pros: Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times
Cons: The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese
Pros: The crew was amazing and extremely helpful!
Cons: The food could have been better
Cons: No entertainment facilities
Pros: Arrived on time.
Cons: Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat.
Pros: The crew was excellent.
Cons: The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade.
Pros: Amazing crews!
Cons: Check in process running smoothly and better announcement of gate change
Cons: It was a great flight can’t think of anything
Pros: Great seat. Comfortable. Quick boarding.
Cons: Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,
Pros: Air France has the best crews! They really go the extra mile.
Cons: My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally.
Cons: shuttle from terminal to plane takes a long time. Flight left late
Cons: Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible
Cons: Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests.
Pros: Service and crew are great
Cons: The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something.
Cons: I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest.
Cons: Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too.
Pros: The cabin crew was super patient and accommodating of the passengers.
Cons: Cramped quarters
Cons: Leg space.
Pros: Very good male crew member. Pilot genuinely apologetic for the delay.
Cons: After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it.
Pros: Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule
Cons: Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight
Pros: It was quick, very good space in premium economy. Good and friendly service. The food was better than expected
Cons: The crew did not announce the score of soccer cup semi final between Belgium and France
Pros: Food and service was good and price was acceptable
Cons: Very long route
Pros: I didn’t actually liked the entertainment
Cons: I just didn’t enjoy the entrainment.
Pros: Comfort, food and service are better than average.
Cons: When stewardess opened overhead locker, something fell on my head.
Cons: The room between seats is unbearable.
Pros: Good cabin, but very conjugated :|
Cons: Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?
Pros: The price 50€ cheaper than the other operators. Quick flight. Kind crew.
Cons: Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price.
Pros: Leg room is bigger than average, there is also a foot step which helps you to relax.
Cons: There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!
Cons: Air France lost my luggage and they can't find it in the computer system.
Cons: My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost.
Pros: Being able to have my meal at the airport before my flight so that I could sleep in comfort.
Pros: The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!
Pros: Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing.
Pros: food was good, leg room was decent for economy
Cons: didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve.
Pros: Other crew members were very polite to us, in particular a younger tall woman.
Cons: 2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation.
Pros: Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!
Cons: The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell.
Pros: After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also.
Cons: After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room.
Pros: Pleasant staff.
Cons: I sat next to an overweight lady and was incredibly uncomfortable my entire flight. There needs to be better regulation for overweight passengers to ensure that every passenger has enough room
Pros: Everything good more or less.
Cons: Planes where not updated. I would like planes to be more up to date like other companies.
Airlines flying from New Hampshire to Portugal have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Hampshire to Portugal
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