Find cheap flights from New York to Liberia

Cons: "The food on the plain or snacks were to poor and not that tasty."

Cons: "Small plane, feels cramped"

Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."

Cons: "sat on the tarmac for 3 hours because the pilot was late."

Cons: "The check process was ridiculous. There not enough room in the box for me to explain my experience but the ticket agent lied to me, said he couldn't take my bag until I got a paper receipt and boarding pass from a kiosk despite having had pre-paid for my bag and digital boarding pass. 25 mins wasted"

Cons: "Faster lines at check-in. More courteous security personnel"

Cons: "No WiFi. Little service."

Cons: "Late and bumpy"

Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."

Pros: "Delta app is awesome."
Cons: "Really nothing. They did a great job."

Cons: "Terrible"

Cons: "Left late"

Pros: "Didn’t like security. They were rude"
Cons: "Security"

Cons: "There was a dog barking the entire time that disturbed everyone."

Cons: "N/A"

Pros: "Nothing."
Cons: "Somehow they didn’t serve snacks and drinks, I’ve been being thirsty and hungry, at the last 30mns I felt like I wanna throw up. We landed around 30mns ago and now no gates ready for us to get out of here. Still waiting inside the plane."

Pros: "The food and the treatment"

Cons: "Compostable"

Cons: "Crying baby"

Cons: "Nothing!"

Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"

Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."

Cons: "The"

Cons: "Small seater aircraft was cramped"

Pros: "Comfy on time and personable. Food was good too. Thank you."
Cons: "It was all good."

Pros: "The LGA team did great in difficult situation"

Cons: "Crowded"

Pros: "Made friends on the way to Maine!"

Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."

Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."

Pros: "None"
Cons: "Delays"

Pros: "Professionalism"

Pros: "The staff was was very accommodating to myself and my 19 month old daughter"

Pros: "Nothing"
Cons: "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."

Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."

Pros: "New Plane - super roomy great selections of movies to watch for free on the TV!"

Cons: "The delay on the runway"

Pros: "Turbulence didn't allow the beverage cart to serve passengers"

Pros: "The tv on the back of the headrest was great."
Cons: "Too much chatter over the intercom."

Pros: "Was a nice flay , thanks"

Pros: "Cookies"
Cons: "Late"

Cons: "Access to LGA has become too problematic due to the construction. We will use other airports on our future trips to NY"

Pros: "Friendly service. On-time."
Cons: "No tv's in airplane."

Pros: "Nothing"
Cons: "Everything. Boarded, day on the runway for nearly 3 hours, and then cancelled. No hotel allowance and all hotels near LGA full."

Pros: "Felt like cattle in a tiny plane. Service took what felt like years. The only reason I didn't give it 1 star was that it arrived on time."
Cons: "Service and size of plane."

Pros: "Everything"
Cons: "No complaints"

Pros: "I loved getting an email with my baggage claim number."
Cons: "The food was the same snack they give in the evening and afternoon, even though it was morning- pretzel, peanuts, or cookies."

Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."

Pros: "First time flying DELTA and to New York City. Really liked flying into Marine Terminal for it's smallness and easiness to collect luggage and catch a taxi."

Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."

Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."

Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Pros: "The crew was very kind"

Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."

Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"

Pros: "very nice crew"
Cons: "my baggage was lost"

Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"

Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

Cons: "Too hot inside the aircraft"

Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Cons: "Inflight was better than I expected. But needs upgrading air crafts."

Pros: "Crew was good"
Cons: "Food"

Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Pros: "The service"
Cons: "The food."

Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."

Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."

Pros: "I slept pretty much the whole time"

Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."

Pros: "The attendants took great care of us. Super smooth flight."

Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"

Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."

Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"

Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"

Pros: "In flight food was enjoyable"

Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."

Cons: "Two hours delay in the start."

Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"

Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."

Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."

Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."

Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"

Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"

Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"

Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Pros: "delayed"

Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."

Pros: "...The transfer at JFK was terrible"

Pros: "Great food and movies."
Cons: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."

Cons: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."

Pros: "Good aircraft, good service, on time, eventless"
Cons: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."

Pros: "More leg room"
Cons: "Space"

Cons: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."

Pros: "The crew was terrific."

Pros: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Cons: "See previous"

Cons: "More options for gluten free food. Always get the same dish"

Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."

Cons: "More water provided during the flight. Also, the second meal was not very good."

Cons: "Lost my luggage."

Cons: "The flight delayed for 2xhours from Paris to Cincinnati"

Cons: "Great experience"

Pros: "Plane was new, and seatback screen responsive and functional."
Cons: "Economy seats not very comfortable, very tightly packed together"

Pros: "The crew was helpful and accommodating"
Cons: "The flight was delayed, missed connection, and lost baggage. Subpar."

Cons: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"

Pros: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Pros: "FA kept bumping into my seat waking me up"
Cons: "Return the 777 to 9 across"

Pros: "The crew was very careful"

Pros: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."

Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"

Pros: "Service and crew are great"
Cons: "Seats"

Cons: "I ordered Asian Vegetarian Meal. But they served me only pasta."

Cons: "My luggage was lost in Paris. Now I need to wait still."

Pros: "The food was okay and the staff were friendly."
Cons: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."

Pros: "Food was good. Crew nice and professional."
Cons: "Landing was not so smooth."

Pros: "Nothing"
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"

Pros: ". Budget airline with no legroom or extras"
Cons: "See above. Nothing specific to like."

Pros: "Nothing"
Cons: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"

Pros: "Ok"
Cons: "Nothing"

Pros: "Plane was comfortable and new."
Cons: "Nothing really."

Cons: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."

Cons: "Please see comments above about this flight."

Cons: "Screen broke half way through flight. Food was poor"

Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"

Pros: "Only the cabin crew was good."
Cons: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."

Cons: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."

Pros: "Plenty of seat space"
Cons: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."

Pros: "The crew, the service, the food and beverages"
Cons: "The 3 hours delay"

Pros: "Todo muy bien Volvería a viajar con ellos."

Pros: "Punctual, not crowded."
Cons: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."

Pros: "Friendly staff"
Cons: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"

Cons: "only there were del;ay at JFK"

Cons: "They lost my luggage"

Pros: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Cons: "Late leaving and arriving."

Pros: "The fact that the plane made it to SFO"
Cons: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"

Cons: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."

Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"

Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."

Pros: "The food, the facilities, the seat, everything."

Pros: "Kind, courteous, attentive crew. Smooth flight."

Cons: "Seat cushions"

Cons: "Bags didn't get loaded, plane delayed. Poor customer service."

Pros: "Staff polite and provided fast service."
Cons: "Boarding was hazy and let room for loosing the plane."

Pros: "Seats and plane condition"

Pros: "Flight went extremely smooth. No issues during the layover they even got us an earlier flight to our layover destination, giving us more time between flights."

Pros: "Horrible experience"
Cons: "Cancelled flight couldn't get another one through them until 2 days later."

Pros: "Nothing"
Cons: "Everthing"

Cons: "Flight was cancelled 5 mins before I arrived at airport and never received any notification"

Pros: "Nada"
Cons: "Always late, overall service is appalling. Only reason they are around is due to protective policies of the Canadian government"

Pros: "The flight got delayed. Alternative flight was given but quiet a commute and pretty much the entire day of vacation is lost. Airlines did not take care of any compensation."

Cons: "Information provided on delays was limited and information on connecting by flights was incorrect"

Pros: "Everything."
Cons: "The delay from Toronto to Newark which makes me pay extra money for my parking."

Pros: "TSA precheck"

Cons: "Flight was delayed for more than hour."

Pros: "The flight was comfortable over all. It was on time. The staff was pleasant."
Cons: "It was hard to connect our computer to the movies. It was rather confusing and eventually we came to the conclusion that there were only 2 films that were compatible with our laptops. They were the unrated films from film festivals."

Pros: "Other than the usher at the check-in desk, all other Air Canada staff were polite and helpful."
Cons: "Usher at check-in desk had terrible communication skills. He had an antagonist tone that set an aggressive tone for those just trying to comply to his directions."

Pros: "Overall a good experience. Had to pay for food but it was quite good so I didn't mind. Supposedly the crew were short staffed but I found them attentive and helpful and to be honest I believe the people who complained may have been a little precious."

Cons: "Air Canada is always late to board, take off, or to depart from the aircraft for the most random reasons. Every time I fly with apr Canada I can never depart or arrive in time; it's always a problem."

Pros: "Nothing"
Cons: "They over sold tickets"

Cons: "i was told if i donot check my self in icant bord he was very rude I am hanNdy cap he did not care over 77years old"

Cons: "When I arrived in Seoul, Asiana would NOT grant lounge access. I had a business class tkt to Korea, and Asiana does NOt offer biz class to my destination...very huge let down."

Pros: "Delayed without cell phone text notification update."

Cons: "Paying for baggage."

Cons: "Flight was delayed 4 hours"

Pros: "It's on time"
Cons: "."

Pros: "I liked the newer plane as the head rests were more comfortable with the movable sides."

Pros: "There was an excellent agent during boarding. I didn't catch his name but he was a tall dark skin gentlemen and he went over and beyond to assit me. His kindness left a lasting impression on me. I only wish I had his name, because he deserves to be noticed for his excellent service."

Pros: "Early and luggage delivered quickly"

Pros: "seamless flight"
Cons: "movie choices were poor"

Pros: "Nothing"
Cons: "Flight was delayed - no problem. But. Then kept getting delayed til I knew my connecting flight was missed. Talked to gate attandent who could care less. Told me and many others not her problem. Need to talk to someone in Toronto. Fortunately in Toronto they took care of things"

Cons: "Flight out of Newark delayed so we were going to miss the connection. We were rebooked to fly via London but we lost 6 hours in Rome. Air Canada attendant at Newark said the flight was always delayed and passengers regularly needed to be rebooked. You should recommend air Canada cancels selling this itinerary or bringing the Newark flight forward to de risk any delays"

Pros: "Flight was good.dela"
Cons: "Delay for both ways"

Pros: "Boarding by zones worked efficiently and boarding was quite smooth. Flight was smooth as well."
Cons: "First time flying this airline and I was surprised to see TVs on the plane though they had a smaller selection than other airlines. They made an announcement at the gate before boarding that anyone with a US passport had to complete an info card. I feel that was an inefficient way to collect that information as people who arrived after the announcement did not complete it. The card seemed a bit pointless."

Pros: "Entertainment system is good"
Cons: "Crew was an hour late arriving at airport so flight was delayed. No food, not even a snack, on a 5+ hour flight is not acceptable."

Pros: "Free movies."
Cons: "Delays at the gate going and coming back"

Pros: "I was surprised at how much leg room there was. Also, there were a lot of entertainment choices for such a short flight."
Cons: "They didn't clearly call zones, so I wasn't sure when I could board and ended up being one of the last people to get on the plane."

Pros: "Great crew. But aircraft had mechanical issues."
Cons: "Stuck on plane for 90 minutes before take off."

Cons: "the seats were very uncomfortable and didn't recline"

Pros: "Newer plane"
Cons: "Delayed for 4hrs and less than adequate meal voucher for $10 for dinner? Very disappointed and I'm a long time AC customer."

Pros: "Time is way to early and specially When you have to wait inside the plane for 45 minutes because there is traffic for landing that is inconvenience for the passenger."

Cons: "Flight was delayed by 30 min"

Cons: "Very very bad customer service. I was flying to Rome from NYC on Friday night and my flight was cancelled. I was just notified by a text saying that there was a change in my flight. After calling customer service, I was forced to take the afternoon flight on Friday as I had to be in Rome for a wedding on Saturday. Even if I was rushed to the airport (my call with the customer service took place at 12.00 and the flight was after 2.30 hours...) and cancelled all my appointments and had to take special permission to leave from work, I was never offered any upgrades or refunds while at the same time the attitude of the rep was take the change or leave it. At the airport, I called again the customer service to understand better the cancellation policy based on their website and their response was to apply on the website and maybe I would get a little bit of money and they don't offer upgrades for these kind of situations. They indicated that it is up to gate manager to decide for upgrades, which when I tried this approach I was notified that the customer service should have flag me appropriately....I don't really care about the refund or the upgrade as at the end I was able to reach my destination on time; however, it was extremely disappointing to see a whole organization that does not take into consideration their customers time and ignore any descent customer service to them. Simply, never again."

Cons: "Flight got cancelled and no alternative arrangements made Worst thing the guy at front desk did not even announce the cancellation and subsequent impact Poor customer service"

Pros: "Everyone was super polite"

Cons: "After waiting at the airport for hours with multiple delays the flight cancelled. I still haven't made it home. Today is my little girls 2nd birthday and I have been away from her for 12 days now. The earliest flight I could get is 10am. I won't get home till at least 12 noon."

Pros: "Everything went smoothly. We even landed a good 20 minutes before we were supposed to. Best flight I've been had"

Cons: "Short movie list"

Pros: "We were very impressed with Air Canada and would highly recommend flying with them to any destination!"
Cons: "Organized, friendly, polite staff. Everything ran very smoothly, especially the actual flight."

Cons: "Difficult to understand the boarding announcer at the gate, although it may have been a function of poor audio equipment at the airport."

Pros: "Flight was ontime! Attendants were corteous"

Pros: "Flight was smooth and ontime"

Pros: "The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided."
Cons: "More food variety as some items ran out as they got to the back of the plane"

Pros: "Great plane Food ok Entertainment system good"
Cons: "Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films"

Pros: "Same things as mentioned for the NBO-EBB leg"
Cons: "Food"

Pros: "Crew was attentive, punctual, and third meal on a 14 hour flight is right."
Cons: "Movies are badly dated, and a bit limited in choice. System was a bit difficult to navigate, and slow to respond."

Cons: "No screens on this aircraft"

Pros: "The stuff was great but flight and the its self is no good with the timing , the keep chaining flight times the cancel my flight twice"

Cons: "KQ has never not delayed. This time, it was delayed twice for a total of three and a half hours."

Cons: "The issue was not the flight. It was the cancellation policy. I had a best friend suddenly die and I could not apply a credit to future travel on my 4000$ business class seat. It makes me not want to buy through kayak again."

Pros: "The crew amazing"
Cons: "I was traveling with a child and an infant. Would have been given a priority. We were in the queue waiting."

Pros: "Really good aircraft ( Brazilian made Embrare )"
Cons: "Breakfast ! But it was “04:20 hrs ! So fair do’s !"

Cons: "Delayed by 4 hours, no explanation!"

Pros: "Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work."

Cons: "More legroom, seats with more cushion and recline, better food!"

Cons: "All is well."

Pros: "The gate crew was helpful"
Cons: "Earlier notification of 7 hour wait time due to delay."

Pros: "Nothing"
Cons: "You cancelled my trip without informing me and I need to be rembushed Me transportation to Logan airport and going back for six people and 16 bags please"

Pros: "The crew was amazing. Smooth take off and landing"
Cons: "Meal options. The only available options were sandwiches. A bag of nuts would have been nice"

Cons: "The food, horrible, I would like to describe but not going to do it. Rather get something at the airport before boarding, no space on the plane enought, the seat distance has been squeeze, I guest to accomodate more sheeps ( not seats) on the plane."

Pros: "Crew was amazing"

Pros: "No delay."
Cons: "N/A"

Cons: "The breakfast was a donut and roll so no protein or healthy option."

Cons: "Did not arrive for it"

Pros: "Crew was amazing! Elvis smelled good!!!"

Cons: "The food could be improved and the movie collection could be updated"

Cons: "It was really great flying with them"

Cons: "By far the most uncomfortable and crowded plane I’ve ever taken."

Pros: "I enjoyed the crew...they were friendly the whole time. The food was great."
Cons: "The delay was painful. Hope they work out overlays properly to avoid further delays."

Pros: "Fairly comfortable, good food. Good service, friendly boarding crew."
Cons: "My luggage was moved from the overhead compartment to another compartment much further from where I was seated. I was not informed of this and was not aware. I had to wait for all the passengers to leave while the cabin crew searched for the back. This was most unpleasant and stressful."

Pros: "Airline and service"
Cons: "Asked for a window or aisle seat and wasnt given"

Pros: "Service and flight tines"
Cons: "Asked for a non middle seat and got stuck both legs"

Pros: "staff crew on the plane were very nice and accommodating"
Cons: "food portions are too small and movies selections. most movies were very old"

Pros: "Service was good and flight was smooth"

Pros: "All fine..."
Cons: "uncomfortable as usual on this kind of planes"

Pros: "On board movie selection is good, however could be a bit larger."

Pros: "Great job by entire crew"
Cons: "outdated uncomfortable seats, no cell phone charging available which is needed for international travel. This must be fixed asap."

Pros: "The best flight attendants who met my needs with prompt, positive, politeness. Again, my highest regards for Kenya Airways!"

Pros: "This company obviously trains its employees to belittle and disregard customers. I have never dealt with a company so at fault for an issue and so utterly unwilling to make up for it. First, they cancel the first of our 3 flights to Delhi 18 hrs before it is to leave. The flight they replaced it with would leave us 10 min to make the connection. So we went to the counter and they told us they'd hold the plane, as did the stewardess on the flight. They lied. The plane left 10 min before we landed. We were stranded. Also, I got food poisoning from their food. They did nothing to help. They would not pay for the hotel we wanted, when we asked they rudely served everyone else they stranded first. The employee would not call his supervisor or give his name. The next morning i saw a doctor but the stomache infection was so bad i couldn't sit up or walk. The doctor wrote this on my clearance to fly document. I needed to get to India to get better medical help. We presented this to the kenya airlines agent and she would do nothing to help. She had business class reclining seats available but would not upgrade me. Even after everything this shitty airline has caused. Unbelievable. Every step along the way of this nightmare could have been made better, so much better, by some human decency but instead we got rude disregard."

Pros: "The crew"
Cons: "None"

Cons: "The airlines changed the flight date last minute. They told us they'll take us to a hotel but by the time we reached the hotel after a long wait for visa we only had 3 hours left to go back to the airport. I missed my connection flight from Bangkok and I had to spend a hotel in Bangkok which I ended up paying extra for my hotel in Bangkok and connection flight from Bangkok. The airlines was not willing to do anything about my other flight I missed and me spending overnight in Bangkok."

Pros: "Everything"
Cons: "Nothing"

Pros: "Solid overall performance in all the basics"
Cons: "Crew were always in a bit of a rush and cold, Paris airport staff were frankly rude sometimes"

Pros: "The seats were comfortable, good entertainment, good food and lovely crew"

Cons: "nothing"

Pros: "Everything fine! Especially appreciated that flights were on time, even early."

Pros: "Barely made it to boarding through Security as I was late being the only passenger delayed yet the staff were so understanding and patient enough to wait on me as before closing the boarding gate. great Customer service."

Pros: "I liked the alerts from crew about the journey.They kept time about the journey."
Cons: "The space between one row and another in economy class was too small as compared to other flights I have had. I did not like the lay over time."

Cons: "The airline doesn't accept payments for changing flights over the phone. I arrived at Lilongwe airport and they said I couldn't pay them there and that I should pay in Nairobi. The plane was of course late leaving Malawi and when I arrived in Nairobi, the plane was getting ready to leave. The customer service line had +20 people in it. I waited my turn then the agent said it was my fault that I missed the flight and the next flight would be $243 USD instead of $90 like the gate agent stated. Then they told me I had to pay the $243 in cash and they didn't accept credit cards. All of the ATMs were broken there. I returned to the agent and they did accept credit cards, they just didn't want to go to the office to swipe it. The entire ordeal took +4 hours. Worst customer service ever."

Pros: "The flight worked."
Cons: "Looking for my bags for a week."

Pros: "Food and service"
Cons: "Time to update, renovate and scale up the fleet flying Africa. Impossible to sleep in economy."