Daily cleaning, installation of cabin HEPA filters on flights from New York to Lucknow
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Scores according to KAYAK customer reviews
Pros: "Everything, one of my favourite airlines"
Cons: "Had a broken seat it didn’t recline...."
Cons: "When boarding from JFK the plane was like a Sauna. The ACs were not working till the plane took off. So for an hour we were in a hot Sauna in an A380 supposedly the best airplane that Emirates has. That has never happened in Emirates flight earlier btw"
Cons: "Aircraft was very old"
Pros: "Emirates always goes above and beyond to keep your experience as good as possible."
Cons: "The boarding process could have been kept more strict and organized."
Cons: "There are 2 back to back flights and the Emirates counter at JFK is very small to handle the load. You will have to wait for more than an hour just to get the boarding pass. Even the online checking counter is very slow."
Pros: "At least inform me that bag is left behind so i wont walk around around baggaage belt for hours at the destination it happend both sides thanks"
Cons: "Waiting inconvenience"
Pros: "Emirates handling of the crisis was good.they delivered snacks at the boarding gate. Considerate ground staff kept us informed and profusely apologetic."
Cons: "The delay"
Pros: "Plenty of space"
Pros: "This is the most messed up money making strategy I have seen at airlines."
Cons: "Nothing. Everything was awesome!"
Pros: "Nothing ."
Cons: "I started my journey from JFK with Emirates and before booking ticket I checked with customer care representative regarding the baggage allowance and I was told that I am allowed to carry up to 55 inch . I just carried 43 inch tv weighing 19lbs and one check-in baggage weighing 21kgs and they made me pay 175$ saying that tv size is not in allowed limitations. I have also filed complaint but didn’t get any response so far . Last year my husband carried 55 inch with ethihad from same airport JFK and was not charged single penny. so I can say there is no airport restriction as well."
Cons: "It was over booked No option to upgrade even though I had more than enough air miles"
Pros: "No issues with flight times or boarding, flight crew were very nice and accomodating, plenty of entertainment options."
Cons: "My pre-selected meal choice was not always followed through with. I requested a vegan meal from their choices and, as is often the case, was provided with meals that included dairy products, which I can not eat."
Cons: "Service was very poor,. Not enough employees or lack of interest."
Cons: "Caused my bags to miss my connection to Mumbai. Very inconvenient."
Pros: "Nothing very hard to like anything. When traveling in disconfort"
Cons: "The seat I was given. I should have been given the option to select a seat when my money was taken"
Cons: "Hindu Meal was a repeat of the DEL DXB and DXB JFK sectors."
Cons: "I can't think of anything."
Pros: "Flight crew was very friendly and helpful, seats were comfortable, entertainment options were plenty, and food was excellent. Would definitely fly again and recommended to others."
Cons: "Check in process was a little slow, since they do not have self service kiosks for those who are not checking bags. However, ticket staff was very friendly and helpful. Boarding was a tad chaotic, since they do not have separate lines for each group."
Cons: "worst crew i have ever encountered in spite of repeatedly calling them they just completely ignored my calls served me wrong food and when i said i needed a veg meal they said they could only serve if it was pre-booked when i showed them my pre-booking details on my cell they agreed to serve me one. Very disinterested crew in serving the guests badly managed from my early, also the pizza slice emitrates serves is a non veg pizza its clearly written on the box preparation may include eggs fish etc.. and they did not have any substitute for the same. Multiple passengers kept on disturbing me and asking me to shift my seat even when i was sleeping and the crew did nothing about it because of this experience i would not choose to fly emirates again"
Cons: "No proper communication provided on gate about the delay. Meal voucher was given very late and hence did not make any sense. We were completely uncertain about our onward travel since no information was available till we reached Dubai which was very frustrating."
Cons: "One baggage misssing, flight delay"
Pros: "Well trained crew, layout of aircraft and comfort, wide choice of entertainment, smoothness of ride"
Cons: "boarding was rather disorganized mob scene"
Pros: "Overall satisfactory"
Cons: "Time taken to Debord at Mumbai"
Pros: "Over all experience"
Pros: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Pros: "So nice to still fly on a comfortable seat and with great and friendly service."
Cons: "I like the seat is wider, more leg room. It's quite silent compare to 777. I also feels it's spacious compared to 777."
Cons: "Boarding was just a little delayed."
Cons: "The delays"
Cons: "1: This is related to HORRIBLE experience traveling to Dubai from Ahmedabad on Saturday (EK 202 11 PM/ EK 538). EK 202 – delayed by 24 hours Issue:FROM 3 HOURS INFLIGHT SITTING, RETURNED LUGGAGE, HOTEL FOR 4 HOURS, 12 HOURS OF WAIT TIME ON AIRPORT DOING NOTHING EK 538 – delayed by 6 hours Issue:FROM 3 HOURS INFLIGHT SITTING, 6 hours delay. I booked the flight with Emirates because of their better service even though Price doesn’t matter, but I didn’t expect this bad. No rest from Last 48 hours due to HORRIBLE experience with emirates and Flight delayed. I am surely looking for some king of refund in the ticket since it was really bad experience. It took 48 hours to reach from JFK to AMD (It supposed to be 20-22 Hours). Do you think Should I fly with emirates Again? If yes give me One reason. Thanks. Any feedback appreciated."
Pros: "Unlike most reviewers, I never have a good experience with Emirates.However, Crew (this time) was very accommodating and did their best to make this a comfortable trip."
Cons: "Boarding was delayed about 45 minutes. We were called to board but left standing in the tunnel while ground crew cleaned. We began to taxi and people were still storing their luggage and walking around."
Cons: "I requested (at least 2 months ago) for a cake for my daughters Birthday which was on July 5th. I made the request over phone calling customer service in NY. Unfortunately it was not honored. When I called 2 days before the flight departure just to verify, I was told by the telephone Representative that the request was cancelled by Emirates as it was not entered properly ( ? ). And she can not do anything about that. Though the request was entered by Emirates Employee and Emirates just cancelled the request and did not bother to notify me. My daughter was so upset and was crying , and nothing I could do to make her happy. I will never fly Emirates again."
Cons: "Want to be a millionare English version"
Pros: "Beautiful plane, lots of room, nice lighting, soothing colors, friendly staff, better meals, nice toy pack for my daughter."
Cons: "Something was wrong with the boarding process. Not sure what, but we were pacing on the jetway to the plane for 30 minutes or so. People were so eager to get on, but for some reason, they asked people to board in specific sections, when they weren't ready, or the people needing extra time had not gotten settled yet."
Pros: "The fly was fine as usual"
Cons: "Not Emirates fault but they open my bags and made a mess with the presents for my family"
Cons: "Wasnt able to sit next to my wife on my honeymoon"
Cons: "We were not able to print the online checking ahead of time, so we had to stand in a lot of very long lines. The person printed the wrong boarding passes because they didn't know many details about domestic and international flights. There was also confusion about checking in the luggage between the domestic and international flights. A boarding pass from Dubai to Ahembadvad was not given at the New York airport."
Pros: "I would like Emirates to put more sport current videos in entertainment otherwise the handling of layover in Dubai was very good"
Cons: "Nothing so far"
Cons: "Landing should be more smooth."
Pros: "Slept well thanks to headrest wings. Everything to stir myself a double martini cheerfully provided gratis in Economy."
Cons: "i didnt have monitor in front of me"
Cons: "See above comments"
Pros: "Fast boarding"
Cons: "Wi-Fi could be better with no interruptions. My movies were interrupted 2 times."
Cons: "Breakfast for economy:))"
Pros: "Minimal amount of announcements"
Cons: "Seat was uncomfortable and toilets were in need of cleaning."
Pros: "I know how everything works with United Airlines."
Cons: "Free Wi-Fi for everyone!"
Cons: "We sat on tarmac for two hours after the scheduled take off and weren’t even offered a glass of water..."
Cons: "More legroom."
Pros: "On time"
Cons: "H m"
Pros: "i asked for a glass of water and the answer was you had one already hahahahahaha"
Pros: "Excellent customer service! Both customer care clients were extremely helpful"
Pros: "Smoothie landing"
Cons: "Only one snack"
Cons: "WiFi wouldn’t process and no outlet’s for power. These work as standard on delta or JetBlue"
Pros: "Bathroom was clean and nice"
Pros: "It was typical of experience you get these days."
Cons: "All met expectations."
Cons: "I farted on the plane"
Cons: "Under staffed. After a long friday in New York I was looking forward to a glass of wine. You would think 2.5 hr flights could handle serving everyone drinks."
Cons: "The seat cushion of 21A seems tilted forward. Please fix it."
Cons: "If you don't check luggage you can't pre-print your boarding pass or pick your seat, which adds a few minutes at the airport."
Pros: "Great rate easy to book & accurate"
Pros: "Service was outstanding"
Cons: "It was after 10p. The lights were going on and off for beverage services and garage pick up. The lights were the stewards were were on, either for them or for people going back and forth to the bathroom ."
Cons: "The fact that I wasn't able to sit with my travel partner"
Cons: "Can't think of i enjoy it"
Pros: "They got me out early, before expected storm."
Pros: "On schedule"
Cons: "My luggage lock was broken."
Pros: "Not much, except maybe the price."
Cons: "Rude ground staff (air staff were nice). Several delays and not organized at all."
Cons: "Tickets oversold i almost got to wait till morning 10am"
Pros: "The service was fantastic."
Cons: "I was delayed and missed my connecting and then was not helped in Denver."
Pros: "Very nice experience"
Cons: "Both flights were delayed /"
Cons: "All of it. EVERY SINGLE BIT..."
Cons: "Wine not good for price. Has to check carry-on bag."
Pros: "The coffee and waffle snack."
Cons: "The 40 minute delay."
Pros: "All was good"
Cons: "Have to pay for tv. And headsets aren't loud enough to hear tv"
Pros: "Everything. We were held up in traffic and United was so accommodating. We were in awe"
Cons: "We had a Turblance in Chicago !!"
Pros: "This airline is better than most of the others."
Cons: "Boarded, then sat on runway for about 50 minutes"
Pros: "All was well"
Cons: "I had no real complaints"
Pros: "Everything was great! I was happy to find such a great deal last minute."
Pros: "arrived on time despite delayed departure"
Cons: "1 of the worst landing I have ever experienced."
Pros: "Easy fast friendly!"
Cons: "That it wasnt free :)"
Pros: "I liked that 1 out of our four flights had more room & personal tvs."
Cons: "I did not like the fact that out of our four flights three were not too comfortable... & no tvs on three out of four"
Pros: "smooth sailing the staff was pretty good"
Cons: "poor customer service by Airindia"
Cons: "Food given was veg even though i had asked for non veg. The flight attendant said they can't give non veg. Attendant not helpful"
Cons: "Food and Seats"
Cons: "The runway lights at lucknow airport caused the plane to turnaround"
Pros: "Good, yes"
Cons: "Thank you"
Pros: "reached Mumbai early"
Pros: "The crew should be commended for doing such a great job despite the unruly behavior of some of the passengers. The Legroom on the airline is much larger than most of the airlines I have traveled. The meals served are mostly geared towards the Indian cuisine and it’s pretty good and sumptuous. You are provided with three meals on the EWR-BOM leg viz. lunch, dinner and breakfast."
Cons: "The boarding at Newark was chaotic but the blame lies on passengers who were not heeding to the repeated announcement from the ground staff. The entertainment system on the flight was very spotty with some terminals being unresponsive to touch. The passenger announcement are very minimal."
Pros: "This time especially I was surprised by the hospitality of the Captain & the crew they all did a phenomenal job! Sameera inflight crew was v attentive to the passenger sitting besides me, she collapsed due to asthamatic attack , he immediately came gave her O2 & announce for the doctor on board & revived the passenger ."
Pros: "Staff is good"
Cons: "Almost everything- uncomfortable seating, pathetic hosting, malfunctioning entertainment system, delays over 3 hours, missed flights and poor customer treatment. Not one thing went right."
Pros: "Pricing seating and foid"
Cons: "TV system was very bad."
Cons: "Seat allotment."
Pros: "Flight was on time"
Cons: "One of the male crew behavior was bad. Equipment on the flight was old and not working."
Pros: "All good"
Pros: "Staff was so friendly that my mother who was travelling alone for the first time didn't even realised that when she reached to mumbai.and food was so awesome and flight departed and landed safely on time."
Cons: "In ground and on board service ASled for water after one hourr still to give went to threm and had to wait for 15 minutes"
Cons: "Air India cancelled our flight out of JFK "Because of the weather" as i was looking at planes taking off there to a perfectly clear blue sky. They do not invest in deicing equipment, presumably. I received a generic auto-text that the flight was cancelled and told to call them. After waiting on hold for almost 30 minutes, I was told there was absolutely nothing they could do to rebook us anywhere within the next 5 days. Our only option was to accept their full cancellation of both the outgoing and return trips. Completely miserable experience."
Cons: "Nothing was working tv and seat and all other stuff...garbage"
Cons: "No compensation was offered"
Pros: "Satisfactory in every respect,"
Cons: "Nothing that I can think of."
Cons: "TV wasn't working and despite complaining, they failed to rectify the issue. Whole 14 hour flight with no TV or entertainment unit was quite a long one."
Cons: "Wishing it wasn’t so long"
Cons: "Tv and lights did not work from the start. This was not sporadic but 7 rows did not have any entertainment or lights for the full flight."
Cons: "Should Board by row numbers or zones; no lines formed, large crowds with people coming from all directions"
Pros: "There were lot of kids around me who were crying all the time one after the other - could not sleep for one minute - tried to change my seat but the flight was full so could not- TV control was stuck so could not move easily"
Cons: "Tray table was dirty"
Pros: "- Good time of day to fly (left midnight, arrived in London around noon) - the flight coincided with normal sleep time, so I arrived with very little jetlag. The aircraft (Boeing 787 Dreamliner) was well equipped, had ample luggage space and effective mood lighting. - Flight left on time and arrived early."
Cons: "The aircraft could have been cleaned better."
Cons: "While boarding no loud announcement.They were announcing 27 and plus row numbers stand in two lines.and further this line is converted in one line. They didn't announced for less than 27 row.so all were just standing in confused state."
Pros: "Steward repeatedly woke me up on a red eye flight to offer me water when I was clearly sleeping and had a blanket over my head-- didn't seem to understand when I explained I'd "just like to sleep and didn't need anything, thank you." screens and headphone jack broken. Very difficult to understand folks on the hotline when I called to see if I could change my flight due to illness. Nice people, certainly-- super kind-- just really not up to snuff for a long haul."
Cons: "Tv didnt work, staff didnt help with it at all."
Cons: "the main reason why i find the service provided by the airlines to be beyond poor is because the connecting flight was delayed by more than 6 hrs and there was no assistance from the airlines staff regarding the next flight or the amount of delay. The flight got delayed because of weather conditions which is not the fault of the airlines but keeping stranded passengers informed is their most important duty."
Pros: "The price and AI staff attitude/demeanor were both very good."
Cons: "The actual service quality was below the average US flagship airline, far below the average EU flagship airline, and very far below the average Asian flagship airline."
Pros: "- The crew was pretty good. Helpful overall"
Cons: "- The boarding was handled very badly. Couldn't believe my eyes to see something as simple as boarding looking like a complicated job! - AI crew is pretty rude when it comes to helping with overhead cabins: The cabins are high and it really is very difficult for most individuals to manage it single-handedly. For crew to say this is to any passenger,"You opened it. Now close it" without a 'please can you close it' just sounds atrocious and mean"
Cons: "No manners & courtesy. They carry a bored expression & behave as if they are doing a favor to the passengers. They need to remember that they get paid from the ticket fares that the passengers pay."
Cons: "Sewage from toilet backed up, sitting in sewage whole flight, no offer of reimbursement or compensation for flight that was health hazard"
Pros: "Flt was on time. It was enjoyable.."
Cons: "Lost my sleep !!!"
Pros: "The window seat"
Cons: "Bathroom a mess"
Cons: "Limited collection of Hindi and English movies. In particular, not many new releases were available. Other international flights have much better collections of movies"
Pros: "Flight was comfortable. Boarding process was smooth."
Cons: "Air India people left the luggage of half of the passengers at the Delhi Airport. We had to wait at the airport to find out that luggage would arrive by the next flight in the afternoon. The good thing was that the luggage was delivered to our home in the evening."
Cons: "The staff at the check in counter was very unprofessional. And there was tooo much gap between meals. And when I asked for some snacks for my baby they said the only had peanuts. How is that possible."
Cons: "The plane was incredibly dated, did not include any type of internet (I would have bought for a premium given the 14 hour flight!), nor basic navigational info, so passengers were left not knowing any details about trip progress throughout the duration of flight. This is as close as one gets to flying in 1992."
Pros: "Travelling in Air India was good"
Cons: "No goodies for kids which could have been better."
Cons: "The screen from the front row was loose and fell on my leg which was painful. I felt I was treated as if it were my fault!"
Cons: "It would have been nice if more check - in counters were opened and expedited the process and cut down big lines. - Also baggage was not checked thru Hyderabad. Baggage was collected at Mumbai airport, went thru customs and had to be rechecked for Hyderabad flight."
Pros: "The boarding was prompt and crew were friendly. Timing was not an issue and the flight landed on time."
Cons: "Timing of refreshments that were served was just very odd. I don't understand the concept of being on a night flight and then waking everyone up after an hour to serve sandwiches."
Pros: "Flight left on time and boarding was fast."
Cons: "The bathroom was disgusting, with puddles and papers all over the floor, the carpets around the seats were dingy, an there was garbage around the plane."
Cons: "Boarding was a bit disprganized"
Airlines flying from New York to Lucknow have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Lucknow
Masks required on board, masks provided on flights from New York to Lucknow
Social distancing seating
Middle seats unavailable to book on flights from New York to Lucknow
Testing for antibodies, testing for symptoms for flights from New York to Lucknow
Waiving of change fees. Search flexible flights from New York to Lucknow