Daily cleaning, installation of cabin HEPA filters on flights from New York to Mauritania
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Scores according to KAYAK customer reviews
Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing!"
Cons: "they lost one pc of luggage which is not good but otherwise we were hasppy"
Cons: "AIR CONDITIONING WAS NOT SUFFICIENT TO COOL THE CABIN ."
Cons: "I missed my connection. Which caused me to lose a critical day of work."
Cons: "Total chaos during boarding..no organization"
Cons: "We didn't get anywhere cause we didnt have visas."
Pros: "Everything I like"
Pros: "I like crue"
Cons: "3 days travel instead of 1 , WTF?????...."
Cons: "I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket."
Cons: "My lugged lost"
Pros: "Number of times served and staff was excellent."
Cons: "Had one entree option. Take it or leave it is the only choice."
Pros: "the staff was so polite and helpful thank you"
Pros: "Ozan was a perfect attendant. Always asked us how we were and helped us when we needed anything."
Cons: "No vegan or even vegetarian meals. Very disappointing"
Pros: "Wi-Fi should be free on thec plane"
Cons: "The song selections was inadequate. Need more Nigerian hip pop songs"
Cons: "I t would have been much better to have a faster check in process"
Pros: "Price, Price, Price"
Cons: "Keep going KAyak"
Cons: "It was very hot on the plane."
Cons: "The last minute gate change--"
Cons: "The delay"
Pros: "all in all !!!!"
Cons: "All good"
Pros: "Clean and computable plane, very good meals and quick handling for departure"
Cons: "Nothing !"
Pros: "20 min delay. Boarding took too much time"
Cons: "Most concerning aspect is security. Very unlikely that I will choose Turkish airlines in the future"
Pros: "Definitely would recommend Turkish airline Great experience overall"
Pros: "TK is terribte during the Turkey coup attempt"
Cons: "3 hour late"
Pros: "Wifi when I get to turkey, without needing a fan sim"
Pros: "They didn't want to go to work today. And it's your fault. So they will punish you."
Pros: "Everything was excellent."
Pros: "Sitting was small"
Pros: "Thank u very much!!!"
Pros: "Turkish airline excellent"
Cons: "Because of delay they left me to sleep on the airport in Istanbul. I am pregnant and nobody didn't wanted to help me at transfer desk. Last time in my life with Turkish Airlines."
Cons: "old plane . . . showing wear and tear. no wifi"
Pros: "Everyone was really nice!"
Pros: "Always on time....no delays."
Pros: "Quiet trip"
Pros: "EVERYTHING EXCEPT FOR BEING CRAMPED IN MY SEAT."
Cons: "foot and smile face"
Pros: "Komforlu ve nezih bir ucus icin tesekkurler her sey o kadar guzelki ozellikle murettebat cok nazikti"
Cons: "Hic bir sey"
Pros: "Turkish airlines never gave me notice or explanation. At least Kayak gave me notice and i appreciate."
Pros: "COULD NOT BE ANY BETTER."
Cons: "the 7 hr delay and having to wait in line for 2 hrs to rebook in stead of being able to call a number."
Pros: "Top notch"
Pros: "Very spacious."
Pros: "no, not courtesy"
Cons: "select crew based in human and better relation"
Pros: "The crew was very courteous and friendly"
Cons: "Delays Why is it always a surprise for the crew that the plane needs to be de iced in the winter"
Cons: "Flight cancelled with no reasonable alternative. Ended up driving."
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."
Cons: "Issues with connecting flights so had to sit in different place, seat was broken"
Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Pros: "Yeah...spacious leg rooms."
Cons: "Too bumpy landing at Jackson."
Pros: "Amazing crew & comfortable seats."
Cons: "The sits are uncomfortable"
Pros: "Getting off the plane in Los Angeles"
Cons: "3 small children put in the row behind the exit row kicking the seat backs and slamming the tray tables"
Pros: "Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!"
Cons: "Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!"
Cons: "To many screaming kids"
Cons: "Nothing worked. Charging station. Tv. They charge for everything. Customer service is poor. I get Way more for my money flying a budget airline!"
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Pros: "Landed safely."
Cons: "Late departure. Almost missed connection. Even though we planned a decent amount of time between flights. Always something causing delays when we leave from Newark."
Pros: "Cheap price"
Cons: "no vegetarian food in flight, the layover for connecting flight was not sufficient,"
Cons: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"
Pros: "Air crew was excellent"
Cons: "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"
Pros: "Couldn't recline as I was in the emergency exit row but I had some extra room with no seat next to me so that was nice"
Cons: "Couldn't recline in my emergency exit row"
Pros: "Chicken wrap was delicious."
Cons: "touch screen did not work."
Pros: "I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened."
Cons: "The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta."
Pros: "Flight team were wonderful!"
Cons: "the short connection screwed me"
Cons: "For the second consecutive Delta flight, one at LGA, one at JFK, (it’s never happened on any other airline) TSA pre-check was closed and over a dozen agents trying to upsell the CLEAR program were working hard to get people to spend $175 not to wait in the resulting one hour long line."
Pros: "The boarding didn’t take long at all. The staff and crew were very pleasant and polite. Everything was done in a timely manner."
Cons: "Well you get what you pay for so I’m not really complaining here. The economy seating was a bit cramped. I’m 6 foot and it was not comfortable for me. I can only imagine how it eould be for people taller and bigger than me. Flight was too short for meas. Snacks were good though."
Cons: "No check in to Minsk from Paris"
Cons: "Basic economy has way too many restrictions"
Pros: "I liked the plane being on time & a smooth flight. The crew was great too."
Pros: "I flew with Delta"
Cons: "Your information was Aeroméxico"
Pros: "Everything was easy to follow....All of the flights were on time and very comfortable...."
Cons: "Nothing to report that was bad..."
Pros: "Porsha. The best flight attendant ever. Not"
Cons: "Liked everything"
Pros: "once we left Ewr everything went smooth"
Cons: "Late taking off. had to hurry to catch final leg"
Pros: "I liked: After check-in, I was given luggage sticker and told that luggage will be collected in Hyderabad which is my last destination, same was printed the sticker."
Cons: "I didn't like: While transition from Mumbai to Hyderabad, i was told to collect the luggage in Mumbai and check-in again which made so worried and confused."
Cons: "Flight was delayed an hour"
Cons: "Super small plane"
Pros: "The flight was quick, safe, and the crew was courteous and attentive."
Pros: "Both flights landed early. Flight attendants were excellent and very helpful."
Cons: "Small plane to Minneapolis with one bathroom and the flight to sna didn't have my request for a gluten free meal."
Pros: "There were pretzels. Wifi but I brought my own entertainment."
Pros: "Crew was very friendly. Embarked and disembarked quickly. Flight arrived early"
Pros: "After 4 delayed and missed flights they did put me in a motel"
Cons: "Trying to make arrangements and being on hold for 30 to 53 minutes several times all while trying to second guess flights. Not being allowed on a flight after being bumped several times because only 1st class seats were available . Sprinting through the airport with all luggage only to be told I couldon't not board even though the flight did not leave for 5 more minutes"
Cons: "Everything was great"
Cons: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."
Pros: "First class stewardess was excellent."
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "Everything works and quick to get to destination."
Cons: "Everything was good"
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Pros: "Crew was good"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "Flying with KLM is a pleasure"
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Cons: "Bag was lost"
Cons: "Tiny old cramped plane."
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Cons: "Two hours delay in the start."
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Cons: "old plane, tight and uncomfortable"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Pros: "Catering is ok"
Cons: "Seats comfort really old school"
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Pros: "They were awesome."
Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"
Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Pros: "Spacious cabins, friendly service"
Pros: "Staff, service"
Pros: "captain was great."
Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Cons: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Pros: "More leg room"
Pros: "Seats are comfortable on Business Class. Service is good"
Cons: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Pros: "Crew was great. Seats were comfortable."
Cons: "The airline lost both of my luggage suitcases."
Pros: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Cons: "See previous"
Pros: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Cons: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Pros: "The whole crew is so kind"
Cons: "Delta made my whole first flying experience the best."
Cons: "More options for gluten free food. Always get the same dish"
Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Cons: "Lost my luggage."
Cons: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Pros: "The crew was helpful and accommodating"
Cons: "The flight was delayed, missed connection, and lost baggage. Subpar."
Pros: "FA kept bumping into my seat waking me up"
Cons: "Return the 777 to 9 across"
Cons: "wine selection divider between seats"
Pros: "The crew was very careful"
Pros: "Extremely hot the plane"
Pros: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Pros: "Crew was nice movie selection was good."
Cons: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Pros: "Service and crew are great"
Cons: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Cons: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Cons: "My luggage was lost in Paris. Now I need to wait still."
Pros: "The food was okay and the staff were friendly."
Cons: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Pros: "Food was good. Crew nice and professional."
Cons: "Landing was not so smooth."
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Pros: "Plane was comfortable and new."
Cons: "Nothing really."
Cons: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Pros: "I liked the crew, they were professional and tried their best"
Cons: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Cons: "Screen broke half way through flight. Food was poor"
Pros: "The friendliness and courtesy of the staff."
Cons: "One piece of my luggage was left behind in Paris."
Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"
Pros: "The space and the people"
Pros: "Plenty of seat space"
Cons: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Cons: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Pros: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Pros: "The crew was Nice onboard But in the AirPort No Good at all.."
Cons: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Cons: "only there were del;ay at JFK"
Cons: "They lost my luggage"
Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Pros: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Cons: "Late leaving and arriving."
Pros: "Boarding was very efficient"
Cons: "Losing my luggage after checking it at the gate when volunteers were needed."
Pros: "tool me safe from one airport to another"
Cons: "wait time, food"
Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Cons: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Pros: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Cons: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Pros: "The food, the facilities, the seat, everything."
Cons: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"
Pros: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Cons: "Although incoming plane arrived late, flight home arrived 20 minutes early."
Cons: "I can not get my luggage for more than 6 months"
Cons: "The ticket price is expensive"
Pros: "On time departure. Flight from New York"
Cons: "Flight to Lagos."
Cons: "This was my worst flight experience. Our flight delayed 3 hours from JFK to Casablanca and the airline did not make arrangements for the connecting flights in Casablanca. Everyone on the flight from jfk missed their connection. This caused so much frustration for myself and others."
Pros: "Horrible airlines...i will never flight them again. Bad customer service in New York and Casablanca. Long delays, dirty planes, very noisy cabin, limited entertainment, etc......"
Cons: "Too long to write, kick them off of your platform ASAP or I will never use kayak"
Cons: "Have somewhere to sleep, polite people. People are rude and not helpful. Nobody care"
Pros: "Not really much; fed us twice but not really my kind of food. Alcohol included."
Cons: "Boarding is disorganized and chaotic. Count heads number of times and checked boarding pass three times in five minutes! Delayed over an hour but arrived close to in time. No reason given for delay. Entertainment system for my wife didn’t work."
Cons: "I didnt like the fact that im a paying customer and when i pressed the flight attendant call button to get the attention of a cabin crew, waited for about 15 minutes and nobody showed up, bear in mind that it wasnt the busiest time of flight. I had to wake up the customer sitting next to me so i can walk to the back galley where i found 4 cabin crew members sitting down and chit chatting about their personal lives completely ignoring the chime/sound and light above my seat when i pressed the F/A call button. When i asked for water, one of the cabin crew members pointed towards a bottle of bottle and told me to serve myself as if im a non-paying customer. I paid for my ticket, why should i do their job. In a nutshell, the customer service sucks, for least money i could have taken another airline with better service."
Pros: "The flight out of JFK to Casablanca was on time and checking in was extremely fast. We flew out and arrived early. The plane itself was very clean and organized, and was mostly empty, giving me enough space to have two seats for myself."
Cons: "The entertainment center (screen) stopped an hour before the plane landed. I was in the middle of watching The Greatest Showman, so that was pretty rude. Other than that it was great."
Cons: "It was my worst flight , I had arrived at the airport at 5h 30 am and the boarding was at 11am ,"
Cons: "EVERYTHING I could smell the bathroom from the middle of the aeroplane. The attendants were unfriendly, rude and unaccommodating. The food was undesirable given that there were no vegetarian options. Upon disembarking the aeroplane looked like a tornado went through it because the attendants did not pick up from the passengers before the flight landed (perhaps it was not part of their job, if so...my apologies )"
Pros: "The staff was very emphatetic to our situation as we were traveling with the groom for his wedding. They tried all they could but unfortunately due to the lack of operational control, were unable to get us to our destination on time. Provided us with vouchers and free stay."
Cons: "With little to no explanation, our flight was delayed nearly 4 hours which caused to miss our connecting flight to Egypt. Apparently, there was only one plane in floatation. We missed our connecting flight, next flight was the next day at 9 pm as they only have one flight that goes to Egypt daily. Would not suggest this airline if you need to meet certain deadlines. They compensate with food and vouchers but that isn’t sufficient when you need to ensure your on time for a wedding!"
Pros: "Staff were friendly"
Cons: "Boarded 90 minutes before the flight and then had a 3 hour runway delay after pulling away. Waited a very long time for luggage Communications were long Arabic statements and then only a very brief few words in English"
Pros: "Flight crew was helpful."
Cons: "Food not great. Bathrooms a mess."
Cons: "Left an hour late with no explanation. They left the lights on for most of the flight. Very little legroom."
Pros: "gold card members can board at anytime and ckin at business counter"
Cons: "my seat was changed from the one I selected and ended up uncomfortable for the whole flight with crying babies next to me. Courtesy upgraded should've been given as I fly so often."
Pros: "I liked the flight from jfk to Morocco. Comfortable and clean. The attendants were nice and helpful."
Cons: "I disliked the trip from Morocco to Banjul. Very cramped and the bathroom was filthy. Also there was no one at the gate to inform us of anything cocerning the connection. Just began boarding at shortly before departure time. There was also no room for my carry-on bag and so it had to go in the hull of the plane."
Pros: "Cheap flight with all the usual comforts of economy class."
Cons: "Everything was fine"
Pros: "It got me safely to Casablanca"
Cons: "Very small aircraft, no space and filled to capacity. Could not even get up to walk and stretch, essential for such a long flight. Very uncomfortable. My entertainment system did not work, staff tried rebooting, still didn't work. Their answer? Go to another seat, BUT the plane was full. NOT HELPFUL."
Pros: "Very nice flight and great service"
Pros: "The seat back entertainment was decent; good recent releases."
Cons: "Flight was delayed nearly 2-3 hours, for no apparent reason other than the flight crew showing up late. People were asked to queue up and then, after an hour, told that we wouldn't be boarding soon, with no estimated boarding time. On the flight I was next to a talk man who had paid extra for a bulkhead seat, but once his ticket was issued he was in a regular seat. The flight crew absolutely did not care. A number of people missed connecting flights due to the long delay. English announcements were incomprehensible."
Pros: "Plane was big"
Cons: "The flight crew was not professional, food was disgusting, in flight service was not good"
Cons: "WORST EXPERIENCE EVER!!!!! FLIGHT WAS CANCELLED and they didn't tell us in advance and COMPLETELYYYYYYYY ruined our entire trip that we had to cancel and LOST ALL OUR MONEY!!!!! WILL NEVER FLY ROYAL AIR MAROC. They didn't have any recourse over what they did"
Pros: "My bags where opened and my items where stolen from my luggages"
Pros: "The staff was nice"
Cons: "Breakfast lacked nutritional value as it was carbs only, i.e. an assortment of 3 different types of bread/cake. My friend and I unboarded the flight extremely hungry and had to find breakfast on the street in a new country while waiting for a train from casablanca to marrakesh. Also, my friend's brandnew suitcase was damaged when we received it at the casablanca airport as it was missing a wheel."
Pros: "Very good"
Pros: "Seats were roomy and comfortable. Entertainment was excellent, as there was a big screen in front of younworh plenty of enterta on it. Food was as expected."
Cons: "Information flow from the airline is lacking. I was at my gate 4 hours early. I almost missed my flight because there was no announcement that the gate changed. When I ran to the right gate, they said that they announced the change, but I am not sure where. I was able to still get in board and everything worked out."
Cons: "Very disappointed"
Pros: "Every things"
Pros: "Food was good and flight comfortable"
Cons: "The plane was dirty and the bathroom footy. We were 3 hours delayed and didn't even offer us some snacks while waiting. The tv entertainment didn't work which is frustrating."
Pros: "I arrived o time to my destination"
Cons: "The tv didn't work."
Pros: "No delays, flight was on schedule."
Cons: "Pretty much everything was okay"
Pros: "The flight was on time. Enough space to stretch my legs."
Cons: "The food is awful"
Pros: "It was an average flight experience. No complaints but no praises either."
Cons: "I booked through kayak/vayama and was never given the opportunity to choose my seat or let the airline know that I needed a vegetarian meal. I emailed the airline and got no response."
Pros: "The lady who checked us in was nice. The flight made it to Morocco without crashing. That's all I can say positive right now."
Cons: "We left late. 45 minutes late without an explanation. Then the chairs are quite uncomfortable. The crew wasn't very pleasant, except maybe one guy. There are tons of announcements in 3 languages. Then we arrived late. And as if it's 1970 we get off the plane onto the tarmac, wait for a bus that takes 15 minutes to get you to the building, which I could have walked to in the same amount of time. Then you have to go through security again for some reason. So we missed our flight. Stuck in a shitty terminal without so much as an apology or a food voucher for our 6 hour wait till the next flight. Not a good experience."
Pros: "Flight was great- crew a bit arrogant but professional"
Cons: "THEY LOST MY LUGGAGE"
Pros: "The staff and the food was good"
Cons: "It was 4 hours delayed. I have a toddler and I'm pregnant so it was a horrible experience for me unfortunately."
Pros: "Sleeping mask, head phones etc provided at beginning of flight."
Cons: "I'm short and had my knees bruised by the end of the 6 hour flight. Wheelchair service at JFK was rudest I've ever met. Wheel chair service at CMN did not show up. Luckily this time I was not traveling completely alone and coworkers were able to assist. Crew would not let me sleep on the plane, kept waking me to eat. I was not permitted to bring all my luggage and no alternatives were offered. My carry on was taken from me because the wheel chair person did not want to deal with me and it. I wish there was an option, but I will have to fly air Marco again."
Pros: "reliable, options to watch movies from variety of types. Security important"
Cons: "we had a long wait on tarmac in NYC - understand it was not the airline's fault however. Sometimes on return trips to the US the food is not very good - and repetitive to connecting flight I take to get to Casa. I like yogurt but 3 times on flights is too much, and the bread is stale. Salmon dinner is a good option."
Pros: "The plane was almost brand new, service was excellent.. No delays or problems of any sort. Check in was quick, Flight on-time Smooth the whole way Super friendly staff It was great, Thank you,"
Cons: "No respect"
Pros: "Not sure if is the language barrier or stress over doing their job. One of the attendants precisely a female who could not speak English well was so rude towards me and other passengers. Is so unfortunate she had no name tag on her, is a shame."
Cons: "Rude reception by one of the female flight attendants."
Pros: "Nothing i liked about that airlines"
Cons: "Assumingand expecting everyone speak french"
Pros: "Smooth flight!!"
Cons: "Staff was not very friendly Plane seems dirty - hair(not mine) all over pillow and blanket Announcement system not clear Legroom not sufficient"
Cons: "The crew often times overlook their responsibility by not communicating with the passengers. For example flight delays and seating selections. There were families with small children that had to find a way for them to seat together. This should have been arranged either at time of booking or by the flight crew. There was limited customer friendliness as far as being overall cheerful and responsive to help clients. What happened to the "customer is right" model?"
Cons: "Even though we got the aeroport one hour before our flight schedulle.we were not allowed to embarke.so i have to miss the flight and pay 500 dollars extra.therefore,this is the last time i will travel with moroccan airline"
Airlines flying from New York to Mauritania have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Mauritania
Masks required on board, masks provided on flights from New York to Mauritania
Social distancing seating
Middle seats unavailable to book on flights from New York to Mauritania
Testing for antibodies, testing for symptoms for flights from New York to Mauritania
Waiving of change fees. Search flexible flights from New York to Mauritania