Daily cleaning, installation of cabin HEPA filters on flights from New York to Tangier
|November||Best time to beat the crowds with an average 6% drop in price.|
|July||Most popular time to fly with an average 29% increase in price.|
Average price round-trip
|$770||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Awful food selection, small entertainment selection, none of the crew knew how to properly board the plane and left guests waiting in the aisle for over 45 minutes of standing for no reason and then yelled at the passengers that we were 'late' and that the standing passengers were causing the delay of the aircraft! The staff were VERY, VERY rude. I would do yourself a favor and NEVER fly Iberia!"
Cons: "Everything. They need an entirely new flight crew, new food service, new gate attendants, new baggage check, new ground crew. Just a joke."
Cons: "Very poor service and staff attention...the food is horrible, even worse than Ryanair, Easyjet, etc..."
Pros: "The entertainment was good"
Cons: "The space in the seats are very small for such a long trip"
Cons: "Boarding was terrible, like they never done that before. They do not offer even just a glass of water- nothing."
Pros: "Nothing. Iberia wouldn’t let me on the plane."
Cons: "Iberia could have checked us in and if we had been unable to get on that particular flight could have put us on a different flight instead of just telling us we were out of $360 and we would have to pay full price for a new ticket."
Pros: "Punctual, efficient."
Cons: "The food could be better."
Pros: "Loved the staff. As far as my experience flying Iberia for the first time is concerned, the the staff was very attentive and courteous. The food was not bad either as it was pretty good and included many beverage options. Would like to see how they do for flights lasting longer than 8 hours. Mine was only about 5 and a half hours from Madrid to Tel Aviv."
Cons: "To be honest, i feel like your pricing is very misleading. I was not prepared to pay $60 per bag in luggage fees. For an international flight, I believe your site should be much more clear in stating whether the fees paid will include luggage or not. I will consider other options in the future to avoid this unpleasant surprise at the airport."
Pros: "Iberia offered the worst ever flight of my life"
Cons: "I was charged $55.00 to book early and choose seats. I agreed because I wanted to be sure to sit with my husband and have a view. Iberia changed my seats without my knowledge, and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. Directions to our connecting flight in the airport by Iberia staff was confusing and they were extremely rude. We asked 3 different times! We were in danger of missing our connecting flight. Iberia is the worst airlines I have ever experienced, and I will never purchase a flight on Iberia again! Lesson learned!"
Cons: "Delays an chaos"
Cons: "We never made it to this part of our flight because our Budapest to Madrid flight was canceled due to faulty AC system. We were boarded In Budapest and about two hours later they made as deplane after sitting in the hot plane for two hours. It was around 10 PM and no food was available at the airport, so I could not feed my four-year-old son ."
Cons: "No free food or drink was offered."
Pros: "OTP, the plane was modern, high load factor, which means that this flight is doing good. The wifi was also good,"
Cons: "Only 4 bathrooms for the whole economy and premium economy classes and only at the center of the plane. No snacks between dinner and breakfast."
Pros: "The seat, the screen, the plane. Premium Economy in Iberia is totally worth."
Cons: "The power source wasn't working, Premium Economy pax can't go to the Business class restroom, although is just next to their area and have to cross half of the plane for the 1st Economy class restroom."
Pros: "Flight left on time"
Cons: "Very tight seats. I’m not that tall and my knees were hitting the seat in front"
Pros: "Overhead storage was generous. Being able to check flight progress while in the air."
Cons: "They charged us for two aisle seats, and then reassigned one of us to a middle seat with no notice. With advance notice, they were unable to provide a meal that would not contain bell peppers, to which I am allergic. On the plane, both meal options contained bell peppers. Surprisingly, the ingredient lists were not available to flight attendants or passengers, and we were only aware of their presence because of seeing them, or having my allergic reaction (which I did) after avoiding the visible ones. The passenger in front of me put his seat in full recline for the entire 10 hour flight, including about 30 minutes when the seat was unoccupied. This put his seat about six inches in front of my chin and made it impossible for me to view the entertainment screen. It also made it difficult to get into and out of my seat. Several of the toilets had clear fluid covering the floor. I did not want to know is this was water or something else. Although our connecting flight in Miami went from gate E21 to gate E30, it took two hours (and 3,000 steps per FitBit) to get there because of being required to claim our luggage, leave security, recheck the bags, and then re-enter security. Our tickets did not provide for TSA-PRE despite having provided our known traveler number in advance. Many notices and directions were only available in Spanish. As they are based in a Spanish speaking country, this is perfectly reasonable, but their services are marketed to English speaking countries and it was a problem for me as a predominantly English-only speaker."
Pros: "The cool thing about this airline is that it’s dirt cheap to get from Oakland to Barcelona!! I will say tho, you do get what you pay. We purchased the most basic flight and that’s really what it was. Tight leg room and lots of people. If you’re over 5’5 I HIGHLY RECOMMEND getting extra leg room if it’s available. Aside from that. The flight was cool and the staff was nice!"
Pros: "Never happened. Missed because of security. Have no idea where our luggage is. Everybody gives us a different story"
Pros: "Internal Wifi to watch movies and music"
Cons: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"
Pros: "Seat comfort entertainment and food"
Pros: "The AA Tampa crew need to train the IB crew on customer service"
Pros: "Crew are helpful"
Cons: "The tight space especially in seated with a big lady and inconsiderate person in front of me"
Pros: "Crew was very helpful and caring"
Cons: "Boarding and how our hand lugagge was handled"
Pros: "The boarding process was excellent and efficient. I liked it."
Cons: "There was no free food and no entertainment. That was very disappointing."
Cons: "Lack of legroom on such a long flight"
Pros: "Crew very nice"
Cons: "Food terrible."
Pros: "The flight was short"
Cons: "They didn't even give out water on the flight. Not to happy with the service"
Pros: "Almost nothing!!"
Cons: "Worst flight I've had ever. Plane was badly maintained. No soap in toilet and faucet did not work. Seats were extremely uncomfortable and absolutely no leg room (I'm not tall, only 5'10") The steward and stewardess talked with each other the entire time very loudly. The entire plane could hear. They laughed and giggled. Several people asked them to stop so people could sleep. It's a job not a date!"
Cons: "Puse un reclamo pues me cobraron 150€ por un perrito de soporte médico y no me han respondido al respecto."
Pros: "Small, easy airport. Less picky security than some."
Cons: "Older, more worn-out plane."
Pros: "Smooth, more food than I've had in the past on united, everyone was friendly, everything seemed clean, smooth take off and landing!"
Pros: "Everything was pretty good"
Cons: "The seats were kind of tight."
Cons: "My flight was delayed for 2 hours they changed the gate # My notifications in my phone were wrong overall poor management My seat was behind a couple with two children that cried and cried and screamed during the flight, couldnt sleep not even with the headphones helped listening to those children crying. Iberia offered to check in my luggage so i can pick it up at my final destination, but my bag never made it. Had to wait two days woth no clothes or work items i needed in my luggage. Overall a very bad experience with iberia"
Pros: "Ibrya is grayte"
Cons: "It was not British Airways, they put us on Iberia."
Pros: "Seat location"
Cons: "Staff was slow. Dirty food tray left at seat for over an hour. Food was terrible"
Pros: "The entertainment was good when it was working"
Cons: "Service was horrible. Announcements were not being made adding to confusion in the cabin"
Pros: "The plane was quiet, the crew was extremely efficient and polite."
Cons: "No complaints."
Cons: "The customer service people were the least sympathetic and least helpful people I have ever met. They did nothing to accommodate us."
Cons: "Mala atencion al publico, de parte del personal en el aeropuerto en madrid, pésima educación para solucionar problemas."
Pros: "My flight was transferred from Kayak to Iberia to American to another third party who would not answer questions and who did not send any confirmation info at all. Boarding should be from the back first to speed it up. It was not. Crew did not have wide variety of refreshments. Seats were much too narrow and there was no leg room. Food helpings were much too small for a long flight. Controls very poor."
Pros: "Thought the crew did a good job."
Cons: "3 people in my group; not seated together; given different boarding groups; I was TSA pre-check, they weren't. Food was horrible. Plane was cramped and DIRTY. In flight entertainment useless since small screen was too far away for me to see. Despite Iberia flight number, this was an American Airlines plane and crew."
Cons: "Such small seats, terrible food, cabin lights stayed on overnight!"
Cons: "The entertainment cost money for the flight and the transfer procedure for luggage in Boston was unclear and poorly organized. One of our bags was lost."
Pros: "The food was surprisingly good, and I had no issues once on either plane."
Cons: "The layover in Madrid was too short. Because the first leg was slightly delayed, I missed the flight to my final destination. They ended up giving me a ticket which departed more than 12 hours after my arrival in Madrid (!). I had to go to the horrible inconvenience of wandering through the huge airport looking for their customer support desk, waiting in line, returning an hour or two later, and eventually getting myself a standby ticket on an earlier flight. I still ended up in the airport for about 4-6 hours. They provided a coupon for a free lunch, and there was a lounge to stay in, but for a transatlantic flight, adding an extra 4-6 hours was really bad."
Pros: "The crew in Madrid was extremely helpful. We almost missed our flight because of traffic getting to the airport but they were able to help us check-in quickly and get our bags on board. We were honestly impressed by their efforts as we were very late. In addition the plane was comfortable and the entertainment offerinand were great. For such a long flight it barely felt that way."
Cons: "The food could have been a little better but overall it was not bad and there were several small meals so we were never hungry"
Pros: "Crew very good nice fligth too"
Cons: "Transfer time in Lisbon"
Cons: "The crew did not know the law about child safety seats. They tried to inform us we could not use it, even though it is approved for air travel. Then they tried to tell us we had to face it forward, which is illegal and it cannot be secured like this. Then they told us the car seat needed to be against the fuselage, but that all the fuselage seats were taken. They did not offer a solution to this problem. I informed them this was TAP's fault for assigning those seats to us. They said they were not responsible, which is clearly wrong. They could have reassigned us at check-in and avoided the problem. They were very concerned about the ability of the person in front of us to recline their seat, but no interested at all in the safety of our baby. They told us we would not be able to use the seat, although our baby was already asleep. They were trying to find a way to make us leave the plane. Finally, some other passengers volunteered to move so we could sit against the fuselage with nobody in the seats in front of us, so we would not block them from reclining. A solution would not have been found by the crew. Only thanks to generous passengers were we able to stay on the plane, even though we were doing everything completely legally. They made my pregnant wife feel so bad that she cried for the first hour of the flight. Then, as the flight was concluding, our baby got airsick and vomited. They crew did nothing to help aside from bring 3 (!) napkins and then leave again. Incredibly unhelpful, mean, ignorant, and combative cabin crew. Truly appalling."
Cons: "We booked business class. JFK to LIS very nice. Seats were very comfortable and reclined flat. More leg room than in other business class seats. What they called business from LIS to Rome was just regular uncomfortable across economy seats with no one in the middle seat."
Pros: "Everything !!!! No delayed seat was great food great multi média great"
Pros: "New plane, clean, entertainment system was state of the art."
Cons: "The flight attendants were not very nice. Seemed to not want to be there. Service was nearly not existent."
Cons: "Flight delayed but otherwise it was good! Maybe entertainment such as tv monitors or inflight entertainment upgrade."
Pros: "The crew was kind and the flight ok. They wanted to charge me 120.00 USD for my one bag checked ONE WAY. 240.00 USD round trip for one checked bag!!!!! On their website it clearly states one free checked bag for ALL FLIGHTS xcept “discount” fares. No way to prove I purchased “basic”"
Cons: "They lied. The website does not clearly state that you will be CHARGED FOR CHECKED BAGS. Warning!!"
Pros: "Plane was clean & crew were kind"
Pros: "The staff, the linens, the fruit"
Cons: "Bigger bathroom, more padded seat with adjustable bolster"
Pros: "Everything was very good."
Cons: "Paid thousands of dollars for this trip and my luggage is missing as tap Portugal convinently lost it."
Pros: "Much better than I expected, will fly again with pleasure."
Pros: "The business class seating was very comfortable and the flight attendants were super friendly and helpful. A good list of movies."
Cons: "Shame that the lounge at the JFK airport was closed."
Cons: "why do they sell their tickets when they know they can not make the connection? little time between the two flights compared to the functionality of the airport. never again TAP"
Pros: "The fact that it was a direct flight."
Cons: "First of all, I would like to start by saying that I flight with TAP very often. I guess you can check on your system. I had good experiences in the past and actually recommeded to friends/family. I hope this flight was an exception. A few things were not that good this time. 1) First of all, the online check-in wasn't working until a few hours before the flight, and I didn't even give me the option to choose my seat. Once in the plane, I noticed plenty of empty seats in several areas of the plane. I could have had a much better seat. Also, the fact that the price of the luggage in the ticket is not included is insane! They let you know right at the boarding area. Another 100 plus dollars in addition to the 1,6000 that I paid for the ticket. Incredible!! And they only gave us 15 dollars voucher!! 2) There was a 2 hours delay due to a storm in the south of the USA. Although I am fully understandable with the fact that this situation is out of hands for the TAP company, is it in their hands the care and wellbeing of their passengers. As previoulsy stated, I received a 15 dollars voucher to use becasue of the delay. At any airport, for any decent meal, you will pay a minimum of 25-30 dollars. All items are more expensive. While waiting in the gate to board, we were not offered with snacks, water, etc.. additionally, no announements or updates at all. 3) I had a very uncofortable situation with one of the filght attenders. Male, very tall, dark hair and dark skin. When distributing dinner, I found the way he approached me very disrespectul, ironic and dismissive. ZERO customer services and he is actually the face of TAP in these planes. Unaceptable. I have to look all the way up to him, he wouldn't make an effort to band a bit (of course, not completely) to at least try to hear what I was saying. He was requesting me to speak loud but he would not make a minimum effort to get close to me. His demeanor and attitude made me feel very upsted... abuse of power... to the pooint that I ended up not taking the meal. No manners at all. He should understand that after hours of waiting (check-in usual time plus the 2 hours delay) we were all very tired. Particularly at that timeof the day. Some of us where up for since earlyi in the moring and you could tell that most of the passengers were exhausted. The second we got into our seat, we all used our blankets and try to sleep. He was not empathetic or councious about that. I felt very uncomfortable. Both of the girls that were also in the back area of the plane, were also lacking manners and customer services. I don't know.. other times was much better."
Cons: "I paid to select my seats which were 2 window and two aisle seats. I was assigned 2 aisle and 2 middle seats. I paid extra to acoid middle seats and I would like a refund."
Pros: "First off I'd never heard of this airline but that was ok because we (group travel) were originally booked on another aiine I'd never heard if before either called Nirwegian. Well less than 24 hrs before we were scheduled to fly out, the exact same day, they cancel our flight! After a lot of phone calls and wait times we were booked onto TAP AIR PORTUGAL. Easy check in, my carry on was great, entertainment was on point, food was good (first European trip), crew was nice, plane was huge; just a good experience overall. I will definitely fly with them again."
Cons: "Bags didn’t arrive"
Cons: "CRew was rude. Food was poor.checked baggage fees exhorbitant"
Cons: "TAP seems to have trouble landing at its own global hub. Three hours wasted in Porto before the traffic over LIS had cleared up. First time TAP, last time TAP."
Pros: "Great experience"
Cons: "Crew was helpful. Flights were on time and overall experience was very good."
Pros: "The food and entertainment was good. We got into the plane ver quickly and we were seated towards the front"
Cons: "I have been flying for a while but it is so difficult to find out what fare class you have. the website is not helpful with bag check in information. $90 is way too much to check in a bag especially for an international flight the line at Lisbon for passports is way too long"
Pros: "The crew was very nice, we boarded on time and landed a bit early which was nice. We recieved little snack packs that had a sandwich and a granola bar or fruit snacks and a juice."
Cons: "The seats were not very comfortable to sleep on for 6 hours as they didn't recline back too much but that is to be expected in 2nd class seats."
Cons: "Kayak needs to inform us passengers that the price doesn’t include checked in luggage. It’s a very unpleasant surprise to find out that one has to pay 180$ on top only to have luggage. That’s unacceptable"
Pros: "Cancelled our flight, at 4am. Did not give a reasonX"
Cons: "Flight was delayed by over 5 hours"
Cons: "I booked these tickets for my friends Jamal Wiggins and Anthony Maxwell and they are still Lisbon. They are still in Lisbon! Their flight, 1306, had been delayed for almost 6 hours. The gate keeps changing and they've been getting ther run around all day. No food vouchers. This is horrendous. I am here at Prague airport. We only have a few days here and now one day is gone. They should be reimbursed! We are paying 400 euros for hotel rooms that aren't even being used because of this delay."
Cons: "Tha total absence of hard alcoholic beverages, no moderate cocktails"
Cons: "Need to pay extra for everything...bags, seats.Very bad practice for entire industry. Should pay $50 extra per flight and mandate that all bags, except hand luggage be checked in."
Cons: "Seat comfort"
Pros: "Plane and comfort"
Cons: "Food and entertainment needs to be better. The transfer over to cologne from Portugal was a bit hectic due to customs and we just made it in time for our flight. Need a better system to verify the passports."
Pros: "The crew"
Cons: "Seats and food"
Cons: "Their 11 hours flight converted to 2 days flight with long waiting time between the flights. They also lost my baggage and there was no organization process in the airport as well as they couldn't resolve any problems related to their flight."
Pros: "Hot food"
Pros: "Great service on board, very attentive crew. Great food (Yes, it was good), modern aircraft."
Cons: "The boarding process at Terminal could be easier and simpler. They told us to set up lines way before the actual call."
Cons: "TAP says they're partners with Jet Blue until something goes awry. didn't work as a team to troubleshoot on how to get me to Rome on time or even on the same day. missed a day of my trip. didn't compensate, didn't troubleshoot until too late. didn't work to make it right as a team. wouldn't recmmend"
Cons: "Need bigger pillows!"
Cons: "Limited leg room."
Cons: "childs crying, no sleep, but what can we do right?"
Pros: "I gave up fighting with you and TAP to recover this error that was made a moment after I booked thinking it was to Brussels. I will think twice before ever giving Kayak or tap my business and blog you both to Facebook."
Cons: "The fact that it is impossible to speak to a human to correct this mistake"
Pros: "Servis was perfect, food was even better than with British airlines. I very like that Portugal crew were much more nice and hospitable than English crew."
Cons: "any unlikes."
Pros: "Very convenient"
Cons: "There is no food"
Pros: "Late night dinner provided and morning snack"
Cons: "The seats are really hard to sit on (no soft at all) and seem to be made for very short people, so not enough leg support. I was glad it wasn't a 9 hour flight."
Cons: "NO Options for vegetarians. main curse and snacks were with meat."
Pros: "My flight between Lisbon and New York was very comfortable. I've been flying mostly emirates lately, which is fantastic, so I didn't have high hopes but was pleasantly surprised! The food was good and the seats were very nice with plenty of leg room. I was also happy with the entertainment selection."
Cons: "Nothing comes to mind."
Cons: "Could have a vegetarian option for the flight."
Pros: "There really is nothing I can complain about. The staff was friendly, the seats were comfortable, the entertainment was good, even the food was wonderful. And all for a very reasonable price!"
Cons: "The boarding process was a little confusing, but it wasn't that bad."
Pros: "Only a ten minute delay but made up for it in the air and arrived on time."
Cons: "Forced us to pay extra for seat assignments then allowed other passengers to take them. Entertainment did not work despite being reset many times. No additional beverage service outside of meals"
Pros: "Absolutely nothing. Bathrooms were dirty upon boarding, crew did not even come around with water more than once, the airline couldn’t resolve even the most simple issues. Terrible experience"
Cons: "Any form of customer service, maintenance of bathrooms, ability to resolve travel agent dispute. Change of seats. They were able to do nothing except sorry."
Pros: "Yes amazing crew , comfy seats"
Pros: "On time departure. Flight from New York"
Cons: "Flight to Lagos."
Pros: "Nothing we were delayed for two hours"
Cons: "They could have paid more attention to my luggage by not losing them"
Cons: "This was my worst flight experience. Our flight delayed 3 hours from JFK to Casablanca and the airline did not make arrangements for the connecting flights in Casablanca. Everyone on the flight from jfk missed their connection. This caused so much frustration for myself and others."
Pros: "Horrible airlines...i will never flight them again. Bad customer service in New York and Casablanca. Long delays, dirty planes, very noisy cabin, limited entertainment, etc......"
Cons: "Too long to write, kick them off of your platform ASAP or I will never use kayak"
Pros: "Staff were friendly"
Cons: "Boarded 90 minutes before the flight and then had a 3 hour runway delay after pulling away. Waited a very long time for luggage Communications were long Arabic statements and then only a very brief few words in English"
Pros: "Flight crew was helpful."
Cons: "Food not great. Bathrooms a mess."
Cons: "To start, the flight never happened. The flight was cancel one WHOLE hour after it was supposed to take-off. Then we get told that they were going to bus us to a larger airport that was THREE hours away. We where told that when we arrive at this airport that there would be hotel accommodations for us and that the agents there will make arrangements for thise with a connecting flight. It was all lies. We arrive at the airport after riding a 2-star bus for three hours inly to be told that they had no idea what we were talking about and that no one told them we where coming. Then we were told that there were no hotel rooms available in the whole city (lie) and that all of the available cars to take us to an available hotel where in another city (another lie). On top of that, if you missed a connecting flight on a different airline, you where screwed. I had to buy a whole new ticket just to get home. It was insane!!! So basically a plane full of people were jerked around and lied to by every employee of this airport that we met. Completely disgusting. If you can avoid it, never ever fly Royal Air Maroc."
Pros: "I liked the flight from jfk to Morocco. Comfortable and clean. The attendants were nice and helpful."
Cons: "I disliked the trip from Morocco to Banjul. Very cramped and the bathroom was filthy. Also there was no one at the gate to inform us of anything cocerning the connection. Just began boarding at shortly before departure time. There was also no room for my carry-on bag and so it had to go in the hull of the plane."
Pros: "It was 2 hours late so they gave a coupon to buy dinner a little more leg room than most other companies i am 6:4"
Pros: "Cheap flight with all the usual comforts of economy class."
Cons: "Everything was fine"
Pros: "The staff was nice"
Cons: "Breakfast lacked nutritional value as it was carbs only, i.e. an assortment of 3 different types of bread/cake. My friend and I unboarded the flight extremely hungry and had to find breakfast on the street in a new country while waiting for a train from casablanca to marrakesh. Also, my friend's brandnew suitcase was damaged when we received it at the casablanca airport as it was missing a wheel."
Pros: "Very good"
Cons: "Very disappointed"
Pros: "clean, safe ride, friendly staff, flight departed and left on time."
Pros: "I can't remember because I was so traumatized by the outrageously terrible service."
Cons: "The attitude of the flight staff toward the passengers could be best described as somewhere between prison warden transporting felons and grade school teacher who hates children leading a field trip. To begin with, our flight closed down boarding over an hour before the take off time. When I asked why the flight boarded so early, a flight attendant snapped at me that it was not early. Okay then. Our flight was two hours delayed (so we sat there for three hours) and during that time I asked for a glass of water and was yelled at to sit back down. I attempted to use the bathroom and was yelled at to sit back down. Other passengers became desperately thirsty and antsy, and they were also yelled at by the staff. I was anticipating another full day of traveling after my flight so I attempted to sleep as soon as the lights went off. I was woken up at midnight because the woman, who I assume had never flown on an airplane before, sitting behind me wanted me to lift my seat up while she ate her dinner. Everyone else on the flight was eating with the seat in front of them reclined, but of course I was woken up, yelled at by the staff, and had my seat forcibly returned to the upright position. When breakfast came around, I was deep in sleep, and the flight attendant snapped my seat up (waking me up) without even asking. I was the only person on the flight who had their seat snapped to the upright position for breakfast this way. They also demanded the pillows and blankets be returned over an hour before landing time. It was service so outrageously bad that the entire experience felt surreal, and I had to keep checking with my friend that the events I was experiencing were actually happening."
Pros: "Staff was friendly but poorly organized"
Cons: "Two identical meals that were laughable even by airline standards."
Pros: "Every things"
Cons: "Delayed, 1hr without notification nor apologies from waitresses and responsibles. Bad food and no enough for more options. When food givers arrived they ask : chicken or fish. When you tell them fish they say sorry I only have chicken left. Overall nothing was good. Can I give half star to Royal Air Maroc?"
Pros: "I arrived o time to my destination"
Cons: "The tv didn't work."
Pros: "No delays, flight was on schedule."
Cons: "Pretty much everything was okay"
Pros: "The flight was on time. Enough space to stretch my legs."
Cons: "The food is awful"
Cons: "plane was on runway for 6 hours prior to takeoff, even had to go back and refuel midway. Crew did not pass out headsets until 5 hours into delay even though asked multiple times. six hour delay on a seven hour flight is not acceptable when there was only a 15 minute rain squall as the basis."
Pros: "New and comfortable 787 plane; loading was very efficient"
Cons: "Limited selection of entertainment"
Cons: "luggage did not come through from my connecting flight. very disappointed."
Pros: "RAM, I checked in one bag, got to CMN, waited one hour to be told. Your suit case is not here. I had a suit, underwear, toilrtteries, my whole life was in that suit case and was planning an avent thatnight. I ended up buying some clothes last minute, making another trip all the way from Mohamedia to airport next day. They ruined my vacation !!!"
Cons: "The extremely unconfortable seats, especially at neck-level. The good is basically all dairy, which is unfortunate for prople like me with severe allergies. And the headphone sets were not working, the crew extremely dismissive."
Cons: "Boarding. Separate line for Business Class needed."
Cons: "Every thing. This is my first and last time traveling with this company. I think I made a very big mistake by choosing this airline"
Pros: "The food was fine, we left on time, no issues at the gate and quick departure."
Cons: "The plane seats were old and worn but that's not an issue. One of the crew members gave me attitude because I requested thebvegetaroan option after another stewardess said it was available. Apparently it can be ordered online free of charge but the encounter was unenjoyable with him. Otherwise good news."
Pros: "It was an average flight experience. No complaints but no praises either."
Cons: "I booked through kayak/vayama and was never given the opportunity to choose my seat or let the airline know that I needed a vegetarian meal. I emailed the airline and got no response."
Pros: "The flight was comfortable. I appreciated the snacks and meal provided. The seats had ample space."
Cons: "On boarding took a while. I wish it were more organized."
Pros: "Flight was great- crew a bit arrogant but professional"
Cons: "THEY LOST MY LUGGAGE"
Pros: "The crew is respectful"
Cons: "The plane boarded an hour late and no information regarding this"
Pros: "Sleeping mask, head phones etc provided at beginning of flight."
Cons: "I'm short and had my knees bruised by the end of the 6 hour flight. Wheelchair service at JFK was rudest I've ever met. Wheel chair service at CMN did not show up. Luckily this time I was not traveling completely alone and coworkers were able to assist. Crew would not let me sleep on the plane, kept waking me to eat. I was not permitted to bring all my luggage and no alternatives were offered. My carry on was taken from me because the wheel chair person did not want to deal with me and it. I wish there was an option, but I will have to fly air Marco again."
Pros: "Service and the airplain inside."
Cons: "Mohammed V airport. Needs lots of updates. I wish they build a new one."
Pros: "The plane was almost brand new, service was excellent.. No delays or problems of any sort. Check in was quick, Flight on-time Smooth the whole way Super friendly staff It was great, Thank you,"
Cons: "No respect"
Pros: "Good entertainment options on personal screen."
Cons: "Crew wasn't especially friendly or helpful when I asked questions. When I checked in, the rep didn't ask me my seat preference and put me in a center seat; it was extremely uncomfortable."
Pros: "Not sure if is the language barrier or stress over doing their job. One of the attendants precisely a female who could not speak English well was so rude towards me and other passengers. Is so unfortunate she had no name tag on her, is a shame."
Cons: "Rude reception by one of the female flight attendants."
Pros: "We experienced strong turbulence, large number of passenger including children were scared and started screaming. Neither the crew no the capital warned us about the coming turbulence. Furthermore, after the severe turbulence we did not hear from the crew or the captain. Additionally, the lending experience was also very bad, at one time we tough he lost control over the plane. Thank you"
Cons: "The crew often times overlook their responsibility by not communicating with the passengers. For example flight delays and seating selections. There were families with small children that had to find a way for them to seat together. This should have been arranged either at time of booking or by the flight crew. There was limited customer friendliness as far as being overall cheerful and responsive to help clients. What happened to the "customer is right" model?"
Cons: "Even though we got the aeroport one hour before our flight schedulle.we were not allowed to embarke.so i have to miss the flight and pay 500 dollars extra.therefore,this is the last time i will travel with moroccan airline"
Pros: "The 787 was new and clean with big screens in the seats"
Cons: "Departure was delayed over three hours. None of the toilets on the left side of the plane could be used so the remaining toilets were overused. The seats shook constantly making it very difficult to sleep"
Cons: "The toilettes were filthy."
Airlines flying from New York to Tangier have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Tangier
Masks required on board, masks provided on flights from New York to Tangier
Social distancing seating
Middle seats unavailable to book on flights from New York to Tangier
Testing for antibodies, testing for symptoms for flights from New York to Tangier
Waiving of change fees. Search flexible flights from New York to Tangier