Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Jacksonville
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Scores according to KAYAK customer reviews
Cons: "Delayed flight planning - would have been nice to delay the flight before boarding."
Pros: "Crew. Alcohol and water bottles. Food. Entertainment. Comfort"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "The crew and entertainment options are great. Relatively comfortable seats by today's standards."
Cons: "Literally any of our flights could have been on time. None were."
Pros: "Not enough toom between rows of seats."
Pros: "Amount of food!"
Cons: "Quality of food!"
Pros: "Nice to have more room in the premium economy section."
Cons: "Not even a smile from the crew and no help when asked. I don't expect Asian-style grace and class from an American airline, but I do expect good old-fashioned American friendliness, and there wasn't even that. Also hate the all-darkened cabin in the daytime."
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Pros: "The flight crew was amazing! Very helpful and did everything they could to assist!"
Cons: "The plane was pretty toasty! It didn't really mellow out once we got in the air, either! That was my only complaint."
Pros: "Delta as always top notch!"
Cons: "Departure delayed by 1hr30"
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Cons: "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."
Pros: "Great landing in a real mess of a storm. We were pitching and yawing due to high gusts of winds but the crew brought it down perfectly. The Captain explained the weather situation before we left Atlanta so I was prepared for a bad weather flight and landing."
Cons: "The weather."
Pros: "Flight itself was fine. Captain was very communicative about rough air. 757-300's are amazingling noisy; recommend headphones for a relaxing flight."
Cons: "Could not login to Delta app at MCO to show boarding pass. Had to return to a kiosk to print paper passes. Very aggravating but lesson learned to always have a paper backup. Boarding was disorganized and not by priority. Gate agents allowed passengers bull rush the gate and allowed line cuts. They lost control."
Pros: "How friendly all the staff were and how quickly we boarded the plane."
Cons: "How the toilet didn't work, but it's okay because I think we could all hold it for an hour ;)"
Pros: "On time"
Cons: "Seats did not recline"
Pros: "delayed flight by Skywest or West jet - Delta subsidiary / affiliate. it’s the 2nd flight in a row that’s delayed. but much better than American Airlines."
Cons: "Flight delays. At least flight was not cancelled. Boarding staff & flight crew were awesome and entertainment was superb."
Pros: "Service on tme"
Cons: "Small plan"
Pros: "Lots of water"
Pros: "Great service and the staffs were wonderful"
Cons: "Seemed like most everyone is now on Group 1, so boarding was very chaotic and slow."
Pros: "Nice flight nice crew just about as good as you would want"
Pros: "Flight attendants seemed nice"
Cons: "Too tight in the seats"
Pros: "The movie availability was very much appreciated."
Cons: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."
Cons: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
Pros: "The crew went out of their way to make sure they got the plane ready as quickly as possible and get us to Jacksonville as quickly as possible."
Cons: "Delta lost the plane for over an hour. After already spending 10 hours in ATL because of an earlier delay due to human error I was extremely disappointed in Delta that my flight out of Atlanta was delayed by an hour because they LOST the plane and couldn’t find it or the truck to bring it to the gate. This kind of error on Xmas eve is embarrassing. Delta didn’t do anything for the passengers affected by this. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). Because Delta did nothing but make error after error I arrived at home 11 hours later than my original flight was booked for on Christmas Eve, missing Christmas Eve Services and family traditions. When I need to get somewhere on time I’ll never rely on Delta after this experience."
Pros: "i liked that staff and crew were very communicative and pleasant."
Cons: "one crew member didn't show up and caused delayed flight."
Pros: "As always, the crew and amenities were first rate."
Cons: "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."
Pros: "Smooth flight"
Cons: "45 minute delay (due to airport, not airline"
Cons: "Force me to take a bad seat"
Pros: "They solved my name matching problem with calm and efficiency, so I made it to my conference. Thank you !!"
Pros: "The TV selections"
Cons: "Was not a wheelchair waiting for Wallace."
Pros: "The crew was very cheerful"
Cons: "No entertainment and uncomfortable seats (at least for trying to take a nap)"
Pros: "Great staff, snacks and beverages. Plane was brand new and nice. I think it had humidifier which was really nice"
Cons: "No TV behind seat. Boarding was a bit messy"
Cons: "Flight left late and missed connecting flight in Atlanta. It's 9:30 pm and I'm still stuck in Atlanta airport."
Pros: "Everyone was very efficient and friendly."
Cons: "The microphone needs to be louder. It was very hard to hear."
Pros: "entertainment services"
Cons: "The Atlanta Airport is Insane for the handicapped. Try to get through the airport with 1. Your own scooter, 2. How to get into and back out of the elevators and trains and 3. The 1000s of people to make your flight in an hour at this unfamiliar airport Now try to do that when your wife also has to get around with her scooter and try to stay together. Then if your flight gets moved to another gate...and you have 10 minutes to do ALL this again... Never mind the bathrooms while one of us watches the scooters while the other uses the facilities and this is Impossible. Never mind the narrowness of the elevators. STRONGLY SUGGEST AN AIRLINE EMPLOYEE TRIES TO SEE THE PROBLEMS FIRST HAND with a scooter, THEN RECOMMEND FIXES. And don't get me started on the restarants with tables too close together if you use a scooter. Toronto airport is better as a comparison. Alton and Mary Cason"
Pros: "Leg room was great compared to discount airlines. The built in entertainment for individualized interests was welcome. Crew was great."
Cons: "Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. The logic behind this is beyond me. I'm willing to pay $9 for a few cheese slice and crackers or a sandwich yet they don't offer anything, not even to first class which would really irritate me had I paid 1000 bucks. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job"
Cons: "Flights too close together, didn't allow time for transition go gate and a break before getting on another plane"
Cons: "No tvs."
Pros: "I trusted Delta to take of my clients; Delta usually did. Rather, the employees of Delta did. Now when I travel, I prefer Delta (when they aren't too much more economically). Let me change that to I used to prefer Delta, because the times, they are achanging. My home airport is Atlanta, I'm usually traveling to Seattle or Portland; Delta is king in those routes. There's more flight time options, and the entertainment available is better."
Cons: "Here's where the picky comes in. I downloaded the 'Go Go" wifi app beforehand. When I tried to connect I received a message that it wasn't available on my routes. Why couldn't they tell me that it might not work on my routes before they took my money? Further, why wasn't it available? It's not like I was going on a multi city/country trip, this was Atlanta to Portland non-stop. Then there's the 'Premier Seating". I opted for it on my outbound flight and received TSA Pre Check. I didn't buy the seating coming back; I did not receive TSA Pre Check. Coincidence? My fare was more than Alaska Airlines was offering it for, I paid for the wifi that didn't work, and in order to avoid the back of the plane, you must pay. So, I guess I'll be going to Alaska Airlines. They don't have as many flights, but I don't feel dinged for more money every time I turn around."
Cons: "Crew forget to feed quarter of passenger, and did it after reminder from passenger. No movies with Russian translation or titles. Flight arrived at Amsterdam 50 min later, and we missed our direct flight to Kiev"
Cons: "On time take off would be nice"
Pros: "Nothing special good or bad"
Cons: "My seat did not recline properly and had to sit upright throughout the flight, so was less comfortable."
Pros: "Crew mediocre, a bit odd. Old plane, no power, WiFi, nor entertainment."
Cons: "WiFi and entertainment"
Pros: "On time, good boarding process."
Cons: "I was in the aisle seat and kept getting bumped into by the crew as they walked by. I leaned toward the middle seat but still got hit with the cart, people’s bums, their hips, etc. The flight landed at 4am, so I was tired and really wanted to sleep but couldn’t. Also, the AC was not working during the flight. We were all melting until we started descending. Then, while waiting to get off the plane, they turned off the AC completely. Bad move."
Cons: "Everything was fine"
Cons: "The flight attendant was outstanding. Flexible. Good sense of humor and very professional"
Cons: "Flight got delayed. We paid for assigned seating for our almost 85 yo mom. And the change in flight no one asked for to get seated in the front of plane. Instead she was seated all the way in the back. It was physically exhausting for her."
Cons: "Nothing, it was fast and we arrived ahead of schedule"
Cons: "Keeping travelers updated with gate changes and issues that may occur with flights"
Cons: "The flight from Charlotte to Jacksonville denied 4 passengers boarding due to a weight restriction being met during the boarding process. There were no more same day flights available and staff was confused about how to resolve the issue."
Cons: "Customer service was bad"
Pros: "Timeliness and friendly staff. Arrived before scheduled time..."
Pros: "Very efficient attendant who compensated for hot jet"
Cons: "My wife’s air vent was not working so we had to share. This flight was the worst of 3 during our trans-Atlantic travels despite being the shortest. I wish the previous pax had closed the shades to keep the a/c cool."
Pros: "Friendly and helpful staff, as always!"
Cons: "Far too cramped for seating; im a big guy, but still!"
Pros: "Plenty of overhead storage. Loved USB and AC outlets. Comfortable and expeditious trip."
Cons: "Inboard video sound system stunk. Movie audio was inaudible, particularly dialog, and to make matters worse, choosing subtitles obliterated the rest of the audio. Love Cayman but departure gates are crowded and chaotic."
Cons: "Made us wait over 2 hours on the tarmac before take off inside the airplane."
Pros: "Delayed flights. Bumped from my first class ticket. No food. Lack of adequate response from AA."
Pros: "The flight personnel was upbeat and friendly and we were on time. I was very glad I made the connection"
Cons: "That we were not offered even water. I was very thirsty from my run from gates B 13 to Gate E25"
Cons: "The Video on Demand service for movies, TV, and Music would skip every 10 to 20 seconds, jumping forward about 2 or 3 seconds at a time...making videos unwatchable. This was a problem for my seat, the two in front of me, and apparently many other seats on the flight."
Cons: "The a.c didn't work and it was really hott in the aircraft."
Pros: "I like that they let a 70-yo wobbly old man hobble the length of plane to get some hot tea because there's no climate control i the air craft, and let the poor old man hobble back by himself juggling the hot tea in his hand and trying his best not to fall. Plus I truly admire one of the air stewardess's ability to chew gum - she was chewing vigorously throughout the 7-hour long flight. Amazing."
Cons: "BA and AA is the best partners. Because both their air crew are clueless about service standards. A 7-hour flight from London to JFK, again no meal choices, no offer of drinks in between meal times - is this a standard Western service level?"
Pros: "Efficient boarding, smooth flying, arrived on time"
Cons: "Inflight entertainment could have been more user friendly"
Cons: "My flight got cancelled and then the flight I got rebooked on also got cancelled so I had to spend the night in an airport and miss a day of work."
Pros: "Easy access to the Laboratory, location of my seat"
Cons: "The flight attendants were not that friendly and do not like me asking for so much water (4 times) on a 9.5 hour flight. This was operated by American Airlines...they need to be nice and smile. I asked for a gluten-free meal which they did not have two hours later I find attendant gave me a meal from first class but someone did not eat. A little disappointed!"
Pros: "Short trips so no entertainment is offered so it's n/a"
Cons: "Short flight, so food offering was little pretzels."
Pros: "Staff try ed not much they could do"
Cons: "Eventually arrived i. Raliegh after a full day or arranging and crazy stress. Not sure I'll fly American again."
Pros: "First class flight attendant was awesome!!"
Pros: "On time smooth"
Pros: "Staff was professional. Beverages were plentiful. The quality of the wine was actually quite good."
Cons: "Not enough toilets for the number of passengers."
Cons: "Flight was cancelled. Disaster"
Pros: "Legroom was decent and the flight was fairly empty. So lot of space."
Cons: "No vegetarian food though it was mentioned earlier."
Cons: "Seats that are smaller and more cramped than even the customary seats on domestic flights. The "breakfast" constituted yogurt and was served literally 42 minutes before we landed."
Cons: "Small plane with no leg room"
Pros: "Very quick curbside check-in. TSA check went quickly and gate was easy to get to."
Cons: "Took my bag for no reason, I flew there with it."
Pros: "The crew did a well trained job. All were very pleasant they made our flight a happy experience. N"
Cons: "No complaints."
Cons: "Delays I missed work Delayed three hours"
Cons: "ORD -> LAX We sat on the Tarmac for 45 mins without any communication. We ended up landing on time, but I was connecting to an international flight, so this naturally caused me and my companion a great deal of unnecessary stress. LAX -> ORD I arrived at the gate prior to the 10 minute before take off deadline and the gate attendant said I couldn't board and walked away. I sat and waited several minutes until a gate attendant returned where they proceeded to call stand by passengers. I was checked in and present, but not allowed to board. So I approached a different attendant, explained and he looked surprised that I wasn't boarded. He then without asking me any questions or checking with me typed on his computer and then handed me a new boarding pass for a new flight 1:25 later. I boarded that plane and sat for over an hour. The pilot had no updates for us other than the delay was a maintenance issue, saying repeatedly that he would check again in 15 mins. Finally after wasting more time we had to deplane and wait for a new one. Ultimately I was not allowed to board my original flight without explanation, which then caused me to have over 3:30 in delays. This is all after I had arrived from an international destination, which made the ordeal very miserable. This type of awful experience is a pattern with American Air - rarely are my flights on time and I've had more cancellations with American than any competitor airline. Anything but A full refund would not be acceptable. Thank you, Randi"
Pros: "I messed up royally, as a result, I missed my flight to Miami. However, they were able to put me on the available flight without the extra cost to me. Thanks a lot."
Pros: "Absolutely nothing"
Cons: "American has gone to these thin seats so that they can cram more cattle into the back. They are absolutely the most uncomfortable seats I've ever had the displeasure of being forced to sit in, and unless you're willing to pay even more for "premium" seats, you won't even have enough space to sit. I will never, never, ever give American Airlines another penny."
Pros: "great crew comfortable plane"
Cons: "The delay my fly canceling poor communication I miss my dates etc"
Cons: "1 hour on the runway for a 1 hour flight"
Pros: "Nicer, more helpful attendants"
Cons: "Multiple delays. Arrived in JAX 1.5 hrs late."
Airlines flying from North Dakota to Jacksonville have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Jacksonville
Masks required on board, masks provided on flights from North Dakota to Jacksonville
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to Jacksonville
Testing for antibodies, testing for symptoms for flights from North Dakota to Jacksonville
Waiving of change fees. Search flexible flights from North Dakota to Jacksonville