Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to McAllen
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Scores according to KAYAK customer reviews
Pros: "The crew was nice"
Cons: "There was maintenance happening on the plane after everyone boarded. It was a long wait on the plane and it could have been better if that was done before boarding."
Pros: "Arrived alive, didn’t sleep in the Charlotte airport like last flight. didn’t lose a bag....didn’t check one, learned that lesson before"
Cons: "WiFi did’t work. Boarding the end of the terminal/gate was a mess. Crew was late, so flight was late. Packed in like sardines....normal American Airlines."
Pros: "737 was comfortable on the bulkhead row, 8. Good visibility."
Cons: "Live TV on would last about 5 min per glitch."
Cons: "Plane was very delayed, Crew seemed very inexperienced, and the plane had a maintenance issue after boarding as well. Overall, this was a very poor experience."
Cons: "Plane was delayed for 1 hour, electrical problems, which were never fixed. No entertainment no wifi, unable to charge battery on cell phone. Cabin very warm."
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Cons: "Delay wasn’t explained, crew/staff was mediocre"
Pros: "Wifi was semi-fast and reasonably priced; crew was friendly."
Cons: "No seatback TVs."
Pros: "Crew were amazing despite all the delays throughout the day"
Cons: "The weather lol"
Pros: "Plane was late missed all connecting flights"
Cons: "Had a 4 hr layover due to a bad tire. Waited 3.5 hr for them to get a tire....seriously!!!!! That’s not the only flight I’ve been delayed on with AS due to maintenance problems. Each time it seems like it could have been handled in a more efficient way and time! Very Disappointed!!!"
Cons: "Boarding crew did not realize I had priority boarding and split me up from my wife. Not a big deal, just annoying."
Pros: "Friendly and helpful staff, as always!"
Cons: "Far too cramped for seating; im a big guy, but still!"
Pros: "Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth."
Cons: "Everything was great."
Pros: "We made great time!! Crew was friendly."
Cons: "Airplanes are small and that middle seat is a killer for your neck but crew and making good time made up for it!!"
Cons: "I missed all my flights and my bags because of a stupid delay made by the airline."
Pros: "Efficient flight."
Cons: "Our party of four All had separate seated, two kids, even though we checked in at the earliest possible moment our only seat change options would’ve cost $400 to sit together."
Pros: "Everything seemed to go as normal. We were able to get 5 seats together."
Cons: "Wasn't a dislike, but would have liked to board a little earlier with kids of age 5, 7, and 9. However, all was fine and staff were pleasant."
Pros: "Boarding, comfortable seats, clean"
Cons: "Mediocre service, choice of food was down to one option (and I was on the 2nd row)"
Pros: "Helpful and friendly ground crew in London."
Cons: "The Muslim meal was a bit too spicy for me."
Pros: "Great service"
Pros: "Very quick fight. Faster than anticipated arrival"
Cons: "The flight was late"
Pros: "much room. great entertainment. great crew"
Pros: "On time, no problems, free food"
Cons: "3 & 3 configuration"
Pros: "Same as first flight."
Cons: "Attendant at the gate forced me to leave my troley hand bag to be checked with the excuse the fly was full and there was not sapce for people on groups 7 and 8 ( seats rear in te plane). I explained her I had personal documents and stuff inside my trolley but she told me I had to take another fly if I refused to checked. Our surprise was that the space above our seats ( row 30) was available and left empty the while fly! It was not fear and discriminated!"
Cons: "delayed 2 hrs in perfect weather"
Pros: "not much"
Cons: "not much"
Cons: "Entertainment. None. Horrible movies on common shared screen. Really sucks on long flights. Would not fly American again until they update enetertainment."
Pros: "I liked that a pilot of the flight was a woman."
Cons: "First, the gate staff in Dublin called my name to assure my bag was arriving to JFK. They assured it is! Guess what! The bag never arrived and was stock in London!"
Pros: "Great service"
Pros: "Seats were comfortable."
Cons: "Two hour plus delay in plane on tarmac then long flight with entertainment not working. Crew could care less."
Pros: "Everything was awful about the flight."
Cons: "The crew members were extremely rude, especially, Michelle and Micheal they should not be on long flights with such awful attitudes. None of the tv's, usb charging Ports worked. AA was the worst airline to fly overseas. Very disappointed."
Pros: "The service and the food was great and getting to watch new release movies was a pleasant bonus"
Cons: "We did not get the seats we purchased but we did get a refund"
Cons: "Older American Airlines plane had the old monitors showing cabin the same movies. Difficult to see and hurt my neck. You don't expect this on overseas flights."
Pros: "Comfort. We had a bulk head seat. Newer plane"
Cons: "No food offered . Not even for purchase."
Pros: "Communication from personnel was good. The desk workers did there best to deal with upset customers"
Cons: "We were delayed to do weather. Nothing AS could do but they tried."
Cons: "Delay, first told it was weather related, then mechanical. Re booked on a flight by AA that would never make connection. Paid over $1,000 for a flight leg that one way and direct on another airline (Alaska air) was $281.00 and the agent took so long to find redirect flight that they couldn't book. Total mess! While struck on the second leg and speaking with AA customer service about the reschedule I was told that they didn't have the ability to rectify the error because they no longer had control of my ticket and that I had to take into consideration that three was an event in San Antonio that caused delays network wide that added tio the initial issue... HOGWASH! 1) it was another AA issue where an AA aircraft drive of the runway while I was in flight on the first errant leg. 2) if they had just been straight from the outset, I wouldn't have been delayed. I will never fly AA AGAIN!"
Pros: "Roomy first class and very nice staff!"
Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."
Pros: "The crew were fast and friendly but maybe too fast. It felt a bit rushed."
Cons: "It felt a bit rushed."
Cons: "Got to charlotte with 80 minutes to connect. Sat on the tarmac for 60 waiting for a gate. Missed connection by <5 minutes. Thanks, AA!"
Pros: "Nothing special"
Cons: "The plane for the flight Miami to Paris was very old plane, hugly and video system in the plane didn't work properly. About the food ? it was simply non acceptable About the return flight AA63 it was scheduled for a departure at 10:50 AM and we leave at 2:40 PM ?"
Pros: "Spacious seats"
Cons: "Took forever To take off. Also a mix up happens with our seats & crew was unconcerned or helpful."
Pros: "I liked that the pilots didn't have any trouble with flight"
Cons: "I didn't like how there was wifi available, but it wouldn't work"
Cons: "Our flight was delayed and then cancelled. We were given new flights the next day 8/20/16 and that was delayed for a few more hours. We wasted a day and a half at the airport and our hotel for the first night could not be refunded."
Pros: "Tuve 2 paradas antes de llegar a destino y realmente estaba asustada de que la maleta no llegará junto conmigo a destino pero lo hizo! Además todos los vuelos salieron a tiempo, todo funcionó muy sincronizado"
Cons: "La comida no me gusto tanto, aunque no estaba tan mal tampoco, quizás un menú para niños estaría bien que tuvieran."
Pros: "The plane was super clean, no fear of COVID-19."
Cons: "I love the changes that have taken place. I last flew with them 5 years ago and vowed too never fly with them again. Times have changed and they are a great Airline!!!"
Pros: "We had a really nice crew."
Cons: "The boarding process. And how the flight attendants speak to the customers; I found a bit abrasive and insensitive for no real reason."
Cons: "I booked two tickets at the same time through kayak and was assigned a seat not next to my son! Because the flight was fully booked there was no ability to rearrange seats."
Pros: "I'm never flying them again I like nothing"
Cons: "the flights were never on time"
Pros: "Space Seating Hospitality"
Cons: "Maybe complementary snacks"
Cons: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Pros: "Crew food. Seat small little leg room."
Cons: "Plane on time. More leg room."
Pros: "Everything was perfect!"
Pros: "FLIGHT TIME"
Pros: "Crew there and back. Professional and fun"
Cons: "When boarding in Asheville. Flight crew had no control. Everyone bumrushed counter. No control of boarding. Adults boarding before parents with children. People boarding priority when they are not."
Pros: "We finally got to our destination"
Cons: "Uhh not boarding and then the pilot coming on and saying "whoops we have to deplane since the weather is bad." Really? Why not just delay boarding instead of putting everyone through that. Terrible experience"
Pros: "loading was smooth, departure was a bit early, arrival in Cedar Rapids was about 30 minutes early!!"
Cons: "Being stranded for 6 hours in the airport for no weather reason, with no compensation."
Cons: "The flight was delayed 30 minutes"
Cons: "Bags charge for 105$"
Pros: "To be honest nothing"
Cons: "Missed flight any no one was willing to help us pure BS"
Pros: "Made it home safely."
Cons: "Waited on tarmac 2.5 hrs. Then plane delayed 10 hours. Then waited on tarmac 2 more hours. Horrible first experience flying with Allegiant."
Pros: "The crew was friendly and smiled a lot. Non stop flight from easy and for me, convenient airports. I knew food cost extra so i brought my own."
Cons: "I knew my comfort would be cramped so that was expected. My only complaint was we couldn't understand the boarding instructions at the gate when they were calling zones. The microphone stunk! So because we couldn't understand,, people got in line who shouldn't have yet, and others didn't get in line that should have which seemed to really annoy some mouthy jerk in zone 5....who then had to turn around while boarding bc he forgot his phone, lol. Karma. So, that was my only entertainment and it was pretty great."
Pros: "Non-stop flight at a reasonable price"
Cons: "Food choices are very limited"
Cons: "Flight delayed when we ere told it was early. Waited and waited."
Pros: "Easy boarding, very nice crew. I would definitely recommend spending the extra for Priority, it is much faster."
Pros: "The flight was delayed for almost 4 hrs, but the staff was excellent. From the check-in agent, the gate agent, the flight attendants and pilots - everybody was upbeat and helpful."
Cons: "Just the continual delays, but the mobile notices were so helpful in not coming to the airport for a delayed flight. As always, the fact that the seats don’t recline makes the trip more uncomfortable."
Pros: "Passengers were fun"
Cons: "Need entertainment"
Pros: "For a “no frills” airline I like the modern aircraft, professional and friendly crew and on time departure and arrival. The flight is too short for entertainment or food service but the snacks and drinks for sale are varied and acceptably priced."
Pros: "Great price on airfare"
Cons: "Long line for baggage check in"
Cons: "Boarding process"
Pros: "Great direct flight to many destinations smaller airports less wait time"
Cons: "seats are crowded"
Pros: "I’m 5’10- tall for a woman but average height I’d say overall. I was so cramped in that seat that next time I will choose another airline to get more rom."
Cons: "No free water?! That’s just cruel considering the flight was over 2 hours."
Cons: "It was raining when we landed and we were told the guy didn't want to come out in the rain to open the door so we were stuck on the plane for a while. Being Florida, it rains. If it's your job to pen a plane door, I would think it's reasonable you do it in the rain sometimes. Then up to the passengers on board whether or not they want to get out of the plane when it's raining."
Pros: "I chose this flight knowing it was gonna be a little cramped and no snacks. But I loved the price, so I booked it. The unexpected bonus was the crew. They were down to earth and funny."
Pros: "Nonstop on time and as expected"
Cons: "Seat is uncomfortable"
Pros: "Wow so nice to have an economical fare to Baltimore! On time, courteous, uneventful flight. Couldn't ask for more."
Cons: "All good"
Pros: "2 hours and one flight. Done!"
Cons: "No entertainment"
Pros: "Departure was on time and arrival was a little early! Nonstop flight was great!"
Cons: "Seats are a bit cramped and their is no pocket on the seat back to put your water bottle or book"
Pros: "Seating assignment before the flight. Direct flights."
Cons: "Felt nickel and dimed to death by extra fees for trip insurance, luggage, and picking advanced seating. Ended up spending more than if we had just chose another airline."
Pros: "The original price points for the direct flights are wonderful. You can actually book the week of a trip and save hundreds because those prices will probably still be the best. That is, until you learn about all of their extra fees."
Cons: "Wow, they sure do add extra fees for everything. Watch out. In the end, I bet it was cheaper to book with a major airline like American. They charge extra for each bag, including your carry- on, when you pick your seat you are charged depending on where it is in the aircraft, if you want a drink or food on the plane you will have to pay, if you do not print your ticket prior to arriving to the aiport they will charge you, etc."
Pros: "friendly staff and clean enviornment. no nonsense flight."
Cons: "nothing to say except that seats could be a little more comfortable."
Cons: "Flight was delayed almost 3 hours and the plane itself was noisy."
Pros: "Nice smooth ride"
Cons: "Could offer more options on snacks"
Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."
Pros: "The crew was plesant and helpful."
Cons: "The flight was delayed 35 mins. Then we couldnt get luggage when we arrived because of lighting. We were told to go one place and our luggage was taken somewhere else."
Pros: "Boarding was quick and staff was pleasant, Flight was shorter than expected"
Cons: "Bag was damaged during flight"
Pros: "The food vouchers for 5 hour wait and water/beverages available. Liked alligent app for boarding pass available without printing."
Cons: "The 5 hour wait while the plane was worked on was unexpected. Not a lot of extra space for a near 6 hour flight. Seats do NOT recline at all. The other plane they boarded us on smelled like dirty shoes or diaper."
Pros: "The prices are good. Anything additional (food, overhead carry on space) is an additional cost but this is how they make the tickets cheaper for people who don't need extras."
Pros: "Quick flight."
Cons: "You have to pay extra for everything."
Pros: "The outbound leg went well except for the very uncomfortable seats that are thinly padded and do not recline. We left on time and arrived on time."
Cons: "The return trip left five hours late due to a faulty plane. I appreciate not using a plane that was mechanically not working. I also appreciate that we did finally leave on the same day we were to leave. The replacement plane was as uncomfortable as the plane used in the first leg of my round trip."
Cons: "Delayed. Unprofessional. Attendant laughing while reciting safety announcement."
Cons: "Stewardess was mean when I asked for a mask"
Pros: "Crew was great."
Cons: "Doing better with last minute delays and connecting flights. I’ve lost my bags for the second time now"
Cons: "not delayed would surely have been better"
Pros: "I finally got home. An 4-5 hours flight ended 12 hours later."
Cons: "United Airlines sucks. If you can avoid United Airlines you should. They might seem like a better price but what they don’t tell you is they are going to burn your time and waste your money. - They are not accountability for delays or non - delivery of service. Their customer service mantra"
Pros: "Our crew was good but everything else was awful. A 1/12 hour flight ended up with us on board for 6 hours."
Cons: "Mechanical problems.... crew out of hours.... you name it .... it happened on my flight!"
Pros: "The seat was not super comfortable but for a 3 hour flight it was good."
Cons: "More movie selections."
Pros: "Really good flight attendant crew."
Cons: "The boarding process was unorganized and confusing. The set up at the gate was bad as well."
Cons: "All the in-seat USB chargers didn’t work for the whole row throughout the whole flight."
Cons: "The food was way too little. I’m 5’3 and weigh 115 so not a big ester snd I found it to not be filling or good. They had no snacks in between meals. They kept the left over bread as snacks. Seriously!"
Pros: "First class seating is comfortable."
Cons: "Seat 1A lack of leg room."
Pros: "priority boarding; timeliness"
Pros: "That even though my luggage was put on the wrong flight they got it to me soon at home"
Cons: "That my luggage was put on the wrong flight"
Pros: "The pilot"
Cons: "Everything else"
Pros: "When I travel economy I have come to expect indifferent tolerance by the flight crew. I come as self contained as possible and lay low. This crew was honestly different! At check in I requested a emergency row or bulkhead seat. I wasn't entitled or hold status with United but it never hurts to ask. What was not surprising was that I was denied as the flight was full and there were FF status fliers in the wait list already. What did surprise me was the sincere courtesy with which the agent handled my request and delivered the "bad" news. Small thing, but I noticed. Once on the flight in the back of the plane the complementary food and beverage items were meager, as expected, but the flight attendants service we generous! I was offered a full can of diet coke because I said I was thirsty... a full can. Again small but noticed. I couldn't reach my ear phones and the attendant found a pair in upper class and brought it to me without attitude. Later in the flight when another customer asked for a headphone the flight crew announced on the speakers that if anyone had an extra pair, would the be kind enough to share. I had mine in the overheard and was able to "pay it forward" by returning the ones she had provided me earlier. the WiFi on the plane wasn't operating properly. The attendants tried sever times to trouble shoot it and then offered me information on a refund and another diet coke in apology. Not a million dollars, but it showed me I mattered as their customer and they cared about the airline. It was what flying was like "back in the day" a nice experience."
Cons: "WiFi didn't work on either portion of my trip."
Pros: "I enjoyed the elbow room from lack of passengers. This was less than an hour long. Everyone was nice onboard this flight."
Cons: "No free internet and flight was to short for food to be served."
Pros: "The crew was amazing."
Pros: "Got me there"
Cons: "Bad knee hurt by end of flgt"
Pros: "The layover in Denver worked out perfectly - no long wait. The first leg they announced Gate check early so there were no delays on boarding. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No United entertainment."
Cons: "Computers went down with United made us late missed our connection......no communication on what to do."
Pros: "On board service was OK."
Cons: "Fiancee and I checked in online and were assigned seats 20 rows apart. Called support, were told they had fixed it and would send email. Didn't receive email and called again, were told that it was fixed in the system. Checked in for first flight and original seats were back, were told we had to fix when boarding. Called support again they told us the same thing. Agent at gate rudely said "no chance at all"."
Pros: "Comfortable all the way."
Cons: "Our flight was an hour and a half late. The seats are very new on this configuration is perfect. The entertainment system is old and you pay for everything."
Cons: "I had to be switched to a different airline, arriving 3 hours after I was supposed to I was late to my grandmother's funeral and had the most difficult time even arranging this, as the rep rebooking was adamant about me getting on the next United flight 12 hours later Then, my $310 luggage failed to arrive and I had no clothes to wear to my grandmother's wake. When it did arrive, my suitcase was broken. I tried filing a claim with United and they dismissed it and stated that they were not responsible - a recurring theme from this entire experience"
Cons: "Severe delays. Disorganized boarding procedures. No internet."
Pros: "Not much lots of crying kids, fully booked, so no escape"
Cons: "It just sucked. Delta on the way to NYC was great and this one was awful."
Pros: "Let us sleep with out disturbing!"
Pros: "Lots of entertainment options. Attentive crew. Food and beverage selections were great."
Cons: "the side dish for dinner was some oat/grain something that wasn't very tasty."
Pros: "Crew was good, food terrible."
Cons: "Most of it"
Pros: "We were on the beach and could have hung out a full hour more if given ample notice... Not too happy about that..."
Cons: "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."
Pros: "The crew worked quickly and efficiently to get us all on board on time had a mechanical delay but was fixed quickly"
Cons: "The seats were not as comfortable as some of the other plane models but it was a quick flight so it didnt matter much. Also the entertainment provided didnt work on my phone luckily i had my own"
Pros: "Once I finally got my flight got it seemed short and sweet"
Pros: "Everything went by smoothly, no problems"
Pros: "Good airport facilities"
Pros: "I arrived safely at my destination."
Cons: "I fully understand that weather and accompanying delays are unpredictable at best. But to be updated every 30 minutes over what turned into a 3 hour wait was frustrating. I appreciated the updates, but I could have done lots of fun things if I'd known the time would end up being 3 hours. Maybe you could work on the accuracy of your delays and how long it will really take. The flight attendants seemed as though they didn't even want to be there."
Cons: "Seats very uncomfortable for bigger guys and no source of entertainment"
Pros: "Second flight was a million times better"
Pros: "Pleasant crew."
Cons: "Tight space between seats. Quite uncomfortable."
Cons: "The crew was rude and acted as if us being there was a nusence."
Pros: "The flights were on time"
Cons: "The time options"
Cons: "Flight was delayed 3 hours and 45 minutes because engine did not start. Had us deplane. Caused us to miss our connecting flight and we had to wait 6 hours for another one."
Cons: "Seats were uncomfortable and dug into my leg the entire flight causing a bruise."
Pros: "Not a thing."
Cons: "The United app was sending me false alerts that caused me to miss my flight. The crew seemed to not care at all."
Cons: "My flight was delayed for more than 3 hours. The plane had technical difficulties... But the delay was sooo long."
Pros: "It was quiet."
Cons: "The stewardess needs to speak up. Had no idea she was talking. The tsa agents at the Redmond airport were horrible. I know what a pat down is and that was no damn pat down. They kept wanting to thoroughly check me like I was some kind criminal or something. I think it was because I'm Mexican and all the agents were white. Super annoying. The snack was stale. Just stick with peanuts."
Pros: "The airplane was new and clean"
Cons: "The pre-boarding staff were rude and not helpful. I had requested an aisle seat when I booked my flight. Somewhere along the line, my seat was changed to a middle seat. When I asked the staff if I could switch to an aisle seat to help accommodate my sciatica, they told me, "sorry, we can't help you, you'll just have to ask another passenger." Neither crew member was willing to work with me or hear my concerns. So much for flying the friendly skies...well I guess we were still on land, so may that principle had not yet taken effect."
Pros: "Ease of travel, friendly crew and snack on flight."
Cons: "Bumpy from weather, just thankful we made it safely."
Pros: "Seating arrangement"
Cons: "The delay and the worry of the door condition"
Pros: "They worked me into the next morning out of Bismarck"
Cons: "Lack of hotel. They did not even offer a hotel."
Airlines flying from North Dakota to McAllen have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to McAllen
Masks required on board, masks provided on flights from North Dakota to McAllen
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to McAllen
Testing for antibodies, testing for symptoms for flights from North Dakota to McAllen
Waiving of change fees. Search flexible flights from North Dakota to McAllen