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Top 5 airlines serving from O'ahu to Nevada
Scores according to KAYAK customer reviews
Pros: "Great organization. I didn’t feel as though I was in a herd of cattle while boarding."
Pros: "Was one of the best flights I’ve had. Service was really good and enjoyed the complimentary cocktails"
Cons: "We would have loved more of a meal during the flight."
Pros: "on time departure"
Cons: "Seat leg room is for elves."
Pros: "Seat comfortable"
Cons: "Boarding Walking outside to get into the plane The flight attendant"
Pros: "Service is good; friendly crew; spacious seats; Many rounds of drinks served; flight to SJ was pretty quick."
Cons: "No meal (Hawaiian airlines provides); no free on-board entertainment; could have better snacks besides biscotti"
Cons: "No cabin refreshes; one toilet out of commission; baby poo-smell filled the air; crew stopped ALL service owing to one sick first class passenger."
Pros: "I like the options they provide for food and love the charging stations on the seats."
Cons: "I found the aisle seats to be more uncomfortable than the inner seats. There was less room under the seat for baggage and feet and I got my elbow banged pretty bad by a cart (I had fallen asleep). I also think it is lame to be charged for basically everything but a drink and a cracker on a 5+ hour flight. We get nickle and dimed for everything. $10 for each food item, $10 for a movie screen (what happened to the good old days with free in flight movies?). We have to pay to check luggage ($25 bucks). We normally avoid flying if humanly possible because it is in general too much stress and too expensive but we prefer Southwest airlines if they will go to our destination. Bags are included with their tickets!"
Pros: "The staff is awesome, the ride is always so comfortable"
Cons: "Not flying more often"
Pros: "The flight was OK except that they ran out of food to sell and apparently you could order ahead of time but at least for us in the back of the plane was nothing left."
Pros: "What did I like about my flight?...Not much! Was not allowed to pick seat assignment during reservations.Called two days before returning for seat assignment...Told must do at airport day of. Arrived at airport 6 hours early day of and was assigned 31F (only32rows) tried to change as I really wanted near front, isle seat... was turned down but guy and wife in line behind me changed thier's from back to row 6.... I endured 31F surrounded by sick coughing, sniffing, snotty nosed, sneezing people and crying children for next 6 hours...I've been back almost a week and just now feeling well enough to venture out...I will never travel Alaska airlines if they won't give me an acceptable seat assignment... Hawaiian Airlines trip there was wonderful!"
Pros: "Got to my destination on time. Reasonable price."
Cons: "Seats a little uncomfortable. But I'm 6'6"
Cons: "No free movies anymore"
Pros: "price and schedule; about as short a flight as you can get with one stop"
Cons: "on board entertainment was pretty light unless you rented one of their digital devices"
Pros: "Efficient and comfortable. I cannot rank food or entertainment as I slept this entire leg. The crew appeared to do a marvelous job jockeying passengers with all there carry-ons during the boarding process. Quite professional."
Pros: "Totally Everything About Alaska Airlines Was Awesome !"
Pros: "Great flight attendants with sense of humor and very attentive through the flight. Free glass of wine was a hit!"
Cons: "First off the back flight attendants were rude. When I got up to use the restroom unfortunately it was while they were still serving drinks, I was in seat 6F and I said excuse me to see if I can pass them to use the restroom but I was ignored. So I patiently stand behind them until about row 20 and at this point the lady says oh just use first classes restrooms so I go. While in first class that attendant says I can't use this one and then another one tells me just go ahead by time I get back to my seat the cpatian comes on the intercom to tell everyone rows 6-30 something to only use the back 3 lavatories.. On top of that the hot plates made me and my husband sick!"
Pros: "Personal entertainment iPads are nice options to rent for the flight duration."
Cons: "I had a window seat - 10A, except there was no window, just s blank wall space. Needless to say, 5 hr flight felt very long."
Pros: "They were able to switch me to a aisle seat last minute. Clean plane."
Cons: "Female flight attendant ( don't know her name but she was wearing little eyeglasses,) was not very nice. I asked her what kind of juice she had and she grabbed the card from the seat in front of me and without saying a word stuck it in my face. Very impatient. she seem to be in a hurry so I was irritated and asked her to just give me a water. When I asked for water, she replied by saying "After all of that, that's all you want? ". Very unpleasant experience."
Pros: "On time (or early). Very friendly service. Power outlets for each seat. Free Mai Tai on return to Honolulu. Chicken meal for purchase was tasty and appropriate value. Fast baggage service. Ticket fare was below other airlines."
Cons: "No included entertainment. I know it's the norm for the industry, but beverage service is infrequent and pretzels hardly do much to curb appetite. Offering drinks for purchase more frequently would be nice. Coach seats were not uncomfortable but they are rarely wide or have enough leg room to score a 5 on comfort."
Pros: "Lots of legroom and seats seemed roomier than other airlines in coach, staff was friendly, good price for tickets"
Cons: "Snack box I bought was nothing to get excited about, though the Mediterranean might have been the healthiest option, it wasn't as flavorful as I had hoped. The crackers were the best part of the box. I did not want to pay $10 to watch movies on a tiny tablet, so opted out of he entertainment."
Pros: "Overall good trip"
Cons: "that there were no blankets available"
Pros: "All real good price"
Pros: "Crew was fantastic!"
Cons: "Old plane - small and cramped."
Pros: "Pilot was fantastic and explained everything clearly."
Pros: "The flight attendants service was on point since the plane was delay."
Cons: "The plane was delay for over 2 hours. Thank god my lay over 10 hours. I could image how bad it was for the ones who missed there connecting flight."
Pros: "I slept most the time and occasionally woke up to eat (you gonna pay FYI) and drinks (complimentary) not liquor Overall it was a pleasant flight...I ate...I went to sleep no issues but I was late to my plans in San Diego due to the delays..."
Cons: "Delayed on boarding and than delayed on landing...if you have an Apple iPad or phone you would've to download an app on the ground so before take off in order to watch movies while flying so basically I wasn't able to view any of the entertainment inflight because I didn't have the gogo app on my phone/ipad and my flight was at least 5 to 6 hr HI to San Diego...plus internet was unavailable throughout entire flight...woke up and first thing I saw was a flight attendant picking of her food from her teeth using her fingers not just for a few seconds but minutes and it didn't even phase her loll smh"
Pros: "I liked the flight attendants and the customer service that was provided to me before I boarded the flight. They did an excellent job."
Cons: "I did not like having to ride the middle seat. Hopefully next time I travel alone I'm lucky enough to get the window or aisle seat."
Cons: "It's too packed in the main cabin lose a vertical row so there is more space. It's just overwhelming"
Pros: "The crew was very professional and helpful."
Cons: "I found nothing to disparage on this flight."
Cons: "1 hour mechanical delay"
Pros: "Food was good."
Cons: "Changed gate, very late."
Pros: "The grew"
Pros: "Phone chargers! Best idea ever"
Cons: "When the flight attendants came thru with dinner offers I was not offered a dinner. When they came thru with drinks I said yes but I also wanted a dinner but wss not offered one. The attendant was very hostile and said well there are a lot of you and only a few of us. We're gonna miss some people. What do you want I can get it. But it wasn't a friendly offer, it sounded more resentful. This was an almost 6 hour flight. Later when they went thru again to offer snacks they made a big production to ask me loudly if I wanted one. Even opening her eyes very widely and saying are you sure? I could tell it was because I had complained earlier. But I didn't even really complain. I just said I didn't get offered a meal, on an almost 6 hour flight, and I wanted one."
Cons: "I didn't like the fact that the row where I was placed at didn't have reclinable chairs."
Pros: "I like how the flights don't get over booked."
Cons: "I got and am still very sick from a whole family that was sitting to the side of me. They were coughing and choking and looked miserable I feel sorry for the people that were sitting in front of them that were getting coughed on I feel when someone showing that much sickness the flight attendants should I have them wear masks because now me and who knows how many other people got sick because of them or at least offer the healthy people the masks Nothing bad on the airline part but for the sake of their passengers that would have been nice ."
Pros: "short flight... only 45 minutes. Small plane but comfortable"
Pros: "Comfortable seats for sleeping/built in headrests. Free entertainment. American codeshare plane."
Pros: "The fact that I was able to sleep part of the flight"
Pros: "Seats were comfortable, appreciated the text updates letting me know the flight was delayed, crew was friendly and awesome."
Cons: "Would have been nice to have a pillow and blanket on such a long flight, but no complaints. Will make sure I take one next time."
Pros: "I noticed some flight crews did real good jobs as much as they can within limited resource to help sick woman passenger during the flight."
Cons: "I understand that all things that happened during the flight is NOT crews fault or they had control of the situations. Here are some I have experienced: 1. Plane took off almost two hour later/delay due mechanical, paper works and refueling problems according to the captain. 2. During the over 5 hours flight, passengers had to suffer almost 3 hours of hard air turbulence. 3. A passenger with medical problem during the flight had to treated by another passenger (doctor) and our plane landed in emergency. The flight was one of the worst I have had so far. I will rethink before choose Alaska next time."
Pros: "The Alaska flight was on time and arrived in Bellingham on time. They was no delays or hitches. The flight was very full and one of the bathroom did not work. Some of the attendants was not very professional."
Pros: "Quick flight. Other then takeoff smooth flight."
Cons: "Picked seats in 20's but got seat on back and accross from rest rooms. Flight attendants were right behind me and their family's were on the flight and they were loud the hole time talking and laughing in the back or the plane. Also in and out of overhead bumping into me over and over. Also had people bump into me so they could walk by. Totally disrespectful and rude to a lot of the people on board. Also had family in back of plane talking to them and takeing up room and being loud in the rest room in back of plane."
Pros: "Check-in at the Honolulu Airport was good and ground crew were very helpful. It was a red-eye flight, so did not eat or use any onboard entertainment. Overall a very good experience with Alaska Airlines."
Pros: "Awesome support when I missed my flight, courteous professional and hassle free rescheduled for the next day!"
Pros: "Awesome airlines. Everything was very comfortable"
Cons: "I was very pleased with their services"
Pros: "Crew was great and kept us hydrated. Good free movies and nice Hawaii tv selections. Love the Hawaiian cooking show selections."
Cons: "In seat monitor was a little loos and would slide out of position when watching it. Breakfast sandwich was free but the egg was a little grainy."
Pros: "Very comfortable and the crew was excellent."
Cons: "The food could have been better."
Pros: "Great plane. Crew was very friendly"
Cons: "Really, everything was great."
Pros: "The crew were very nice and entertaining! The food was awesome! The teri chicken sandwich was yummy!!"
Cons: "You have to pay to watch movies. I was hoping for a few free movies or television shows."
Pros: "Free breakfast and welcome alcoholic drink. Who does that anymore?"
Cons: "Every time i try to use the hawaiiain air app it may work at home then when I switch networks on my iphone i get the blue page in the app saying "The page cannot be displayed". The few times i've flown with hawaiian (3 this year) each time i try to use the app at the airport it fails, so i have to print out my boarding pass. The ios hawaiian app is not even an app, it's like a slimmed down browser just displaying a web page formatted for a smartphone screen size. What a poor excuse of an app. Do you have an application department devoted to maintaining this app? If so they are horrible. Go look at the ios reviews of the app, i'm not the only one. I can't wait for more competition to come to hawaii against your flights. You folks won't do a thing until some alternative airlines come down."
Pros: "The crew were very pleasant"
Cons: "The flight was very smooth"
Cons: "No free on-flight entertainment, the drinks and food had to be paid for and the dinner was not adequate for such a long flight."
Pros: "Complimentary brunch and alcoholic beverage was very nice. Crew was friendly."
Cons: "Plane ride was a bit cold. I don't believe there was any wifi even over land and it cost money to watch the movies and play the games unlike some of the other airlines but I think the complimentary brunch and alcoholic beverage kind of make up for it."
Pros: "It was a great flight and employees were great..."
Pros: "options for vegetarians"
Cons: "the food, there was no vegetarian option. The first plane was very small and uncomfortable but the return was good."
Pros: "Excellent seats! Friendly flight attendant and lots of snacks plus a gift bag."
Cons: "A little bumpy"
Pros: "Smooth landing & in-flight snacks & beverage service"
Pros: "For some reason the plane was swapped to the newer models so some of our group got upgraded to extra comfort since extra is given to rows 11-21 on the new planes. Row 13 was non existent anymore to make room for the lie flats so gave my in laws the extra comfort we had in row 14 and upgraded our flights to business class. Totally worth it and paid just $370 to upgrade since we got credit for the amount we paid for extra comfort ($495 - $125 credit). On a 10 hour flight it made a huge difference since we got to stretch out, nap and enjoy amazing food while being ultra comfy! I would recommend on the longer flights for sure and when you upgrade w/in 24 hours its way cheaper than the $2500+ cost that it normally would be."
Cons: "The iPads they give in Biz class are great for viewing but there was definitely less movie choices than in the main cabin. Probably only a handful of new releases versus what the main cabin had. Made a diff since i didn't want to watch Harry Potter 1-7 and it was a 4 movie long flight! Still not bad but would have loved to see all the same titles on the iPad for us to view."
Cons: "There was no air movement on the flight, which caused the plane to be unbearably hot. The food was mediocre at best."
Pros: "The crew, from pilots to attendants, was extremely professional and pleasant. The airline did an excellent job turning what could've been a nightmare situation to a minor delay. Providing snacks and dinner vouchers while we waited for a new plane was a nice touch. But too many mechanical and/or electrical issues with this airline."
Cons: "Too many mechanical and/or electrical issues. Maintenance not up to par perhaps? Flight was delayed 2.5 hrs due to computer issues on the flight to Hawaii. Then had to suffer through an emergency landing due to hydraulic failure on the flight back to New York. Was not a fun experience watching the fuel being dumped into the ocean for an hour."
Pros: "Crew and food we good luckily was on a flight that wasn't packed with riders"
Cons: "Kiosk system was poor and hard to understand then had to go way down outside to drop of bags then go back to where we were to go to security very confusing needs to be a smoother process also luggage tagging was confusing and a little different than others airlines fortunately someone helped us out"
Pros: "Overbite HNL to LVS with enough leg room for me. Aircraft performed great!"
Cons: "Airport gate 30 not ready for use by customers- long walk fm Interisland terminal"
Pros: "Entertainment available."
Cons: "Seats recline into your lap. Very bad... Flight was way too hot, temperature wise, and no personal Air fans."
Pros: "Nothing was enjoyable the staff was rude and of zero help. the entire experience affirmed our decision to never use hawaiian airlines again."
Pros: "great movie selection well fed"
Cons: "unfriendly crew to locals but they were very friendly to the japanese passengers. we felt ignored. i called for assistant and didnt get answered for 30mins. when she came to assist she didnt even bother listening to my request and assumed i just wanted sprite. i was nauseated and i wanted sprite n crackers but she only came back with sprite after 10mins. overall in short crew member in this flight needs to have their aloha spirit n be friendly not moody!!!"
Pros: "The crew was fantastic!"
Cons: "My suitcase was sent to wrong airport in Japan"
Cons: "Boarding was the usual slow line of people trying to stuff their bags in the overheads -- not much they can do to improve that I guess. Disembarking seemed to take longer than usual. Didn't open the door right away."
Pros: "Boarding was not announced per zone. Zone 1 and 2 were boarded and then 3-5 all at once creating a huge line. Rated 1 on food and entertainment as short duration of flight didn't include either of those."
Pros: "The courteous flight attendance."
Cons: "Food wasn't great but okay. At least they offered a meal which is nice on such a long flight."
Pros: "Crew was great. Left you alone if you wanted to sleep. Flight was uneventful and that's good."
Cons: "No wifi in the airport or on the plane?! So on a 6+ hour flight no entertainment unless you rent a $15 dollar tablet."
Pros: "The seats were amazing... very comfortable."
Cons: "The flight attendants were unfriendly, cold, and seemed very annoyed. The entertainment was VERY pricey - that was an unwelcome surprise for such a long flight. I would rather bring my own food and be able to distract myself with a series of complimentary movies."
Cons: "The crew were talking and laughing loudly most of the flight. It was a red eye flight. I get that babies might cry or a passenger might do something annoying. But by far the most annoying people were the flight attendants."
Pros: "Relaxing music on the plane, extremely friendly staff, efficient, and comfortable. The comfort level was basic - not a super updated aircraft - but overall a great flight experience."
Cons: "Everything was great. Aircraft wasn't super updated but no problem!"
Pros: "We lost a tablet with detachable keyboard and camoflouge pink and white hat. Please call 8156440980 I went to baggage claim, went to the ticketing and to the gate we were on and no one was there. I called the lost and found and this is where they told me to check"
Cons: "I was unable to select a seat within the 24 hour window prior to departure, other than paying an $80 upcharge for an aisle seat. On the phone the day prior to departure, I was told by the HA agent that "the airport controilled seat assignments" at that timne so she could not help me get a seat, and that the extra charge option on the website was the only choice I had. This process struck me as bizarre/dishonest. I will not be back unless I can select a seat prior to booking."
Pros: "Great service... good meal... and free wine! Yeeeew!"
Cons: "Too cold"
Cons: "I bought my tickets at the beginning of September for a November 18 flight. When I checked in I was seated on the last row, next to the bathroom. When I asked why my seats were in such a poor spot I was told I needed to have purchased my tickets two months in advance to get better seating. When I told the agent I had she said there wasn't anything she could do."
Pros: "I liked that they serve meal in a short intrastate flights.Service was wonderful."
Cons: "screaming and unruly kids and their parents who think it's cute that they act so totally out of control."
Cons: "Flight was delayed. We had to board twice, before we even took off. Entertainment cost money to watch a movie. Hawaiian airlines runs a monopoly on flight to Hawaii. There should be more airlines flying in and out of there,"
Pros: "Hawaiian airlines is the best airline!"
Pros: "nice staff"
Cons: "waited 3 hours on plane then another 7 hours in gate to get home"
Pros: "Pilow and blanket"
Cons: "Everything was good"
Pros: "No food and uncomfortable flight"
Cons: "The flight with Jet blue to Los Angelos was so uncomfortable"
Pros: "My kids liked the cup of noodle served on the plane!"
Cons: "We flew on Hawaiian almost 3 weeks before from Asia to Hawaii. We were surprised that most of the movies and tv viewing were exactly the same. I wish you would have had more Korean movies and tv shows. The seats are too close together for any real comfort."
Cons: "No vegetarian meals! Why?? One flight attendant was not friendly (a Japanese national). I know not every one has a good day, but she could have been a little nicer to the passengers. Thank you."
Cons: "3 hour delay meant no train was given a voucher that didn't cover the fare I would have plane leave Hawaii earlier so 300people are left to sleep in the terminal until train runs again"
Pros: "The food was delicious. I did not expect to have a complimentary champagne with my meal. It was nice. The flight attendants were very helpful. I was feeling sick on the plane. They keep asking if i need anything."
Cons: "I was very disappointed that I have to paid for the used of the blanket. it was cold on the plane. It used to be free. Luckily I brought a sweater with me. Otherwise , I be freezing."
Pros: "In terms of getting there safely, comfortably, and pleasantly, the staff and crew did a perfect job. The flight was smooth and was punctual which I appreciated greatly. I can always rely on Hawaiian in this regard."
Cons: "What I thought could be improved upon was the entertainment. Because it is such a long flight it would be much more enjoyable to have the option for at least a complimentary TV station and/or movies and shows. Delta has that option and it truly makes the experience significantly more enjoyable. I really enjoy flying with Hawaiian Airlines and if this detail is fixed I know I would enjoy it that much more."
Pros: "Our area had a small child who had just come off a flight from Australia to Hawaii and was screeching (not screaming). The attendant was able to help the mom with her and was very understanding and patient. Her compassion helped the rest of the passengers deal with the deafening noise."
Cons: "Mediocre food. Overcooked chicken and veggies. The usual."
Pros: "Great flight, but no wifi"
Cons: "No wifi"
Pros: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
Cons: "Hoping that this will continue!!"
Cons: "Ran out of hot water on flight"
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Cons: "The landing was somewhat frightening."
Pros: "In flight entertainment was nice to have, and the rebooking was easy. Flight crew was great."
Cons: "Flight arrived a few minutes late and had to run to the next terminal to catch a connecting flight. Arrived in time, but the gate agent closed the gate early, causing me and several others to be stuck in ATL overnight. Ended up having to pay for a hotel and rental car that went unused."
Cons: "I didn’t like having to pay for bags and headphones."
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Cons: "I liked it all"
Pros: "The crew were super friendly and helpful."
Cons: "The entertainment system was completely down for the entire flight."
Cons: "I froze on the way to Las Vegas and there weren't enough blankets."
Cons: "Female flight attendants were rude and acted like the passengers were a bother. Tried to move to an emergency row after the doors closed, which was empty and the flight attendant refused stating we had to pay extra. NOT HAPPY"
Pros: "The entertainment is always great on delta and they have new snacks now!"
Cons: "Cabin service took a bit longer than normal and we were stuck on the tarmack for at least 30 mins waiting to take off. Not anyone’s fault, just annoying"
Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
Pros: "The process was very quick and easy, from after security the process was smooth and fast."
Cons: "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."
Pros: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Cons: "Nothing to input. All was great."
Pros: "Nothing I can think of right away"
Cons: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Pros: "I liked everything."
Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Pros: "Service. Sweet attendant."
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Pros: "They offered water and snacks It was quick"
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Pros: "There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!"
Cons: "The entertainment was a bonus! Made the flight go by faster."
Pros: "We were traveling with a group of 8, only 3 of us had assigned seats when were arrived and the others were on standby. We asked the attendant at the gate desk if there was any chance that the rest of us on standby could be seated together... HE UPGRADED OUR WHOLE GROUP TO COMFORT and allowed us to all sit with each other. Greatest flight experience I've had and such great staff with Delta. Will fly Delta going forward whenever I have a a chance (flew Southwest the rest of our trip - service, cleanliness, friendliness didn't compare)."
Cons: "Was ok"
Pros: "We arrived in Las Vegas"
Cons: "Even in first class, it appeared to me that the legroom has been decreased."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "Not happy"
Cons: "I was given a hard time on getting my boarding pass printed. They made me waknback and forth twice to clear up this situation. Delta said I had to pay extra to cover the fare. Even the "special services" did not give any great service. Alex me think twice abotnbooking through this and delta.!"
Pros: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."
Cons: "BYOjet cancelled my flight"
Pros: "The flight attendants were nice and polite!"
Cons: "My cell phone needed a charge but I did not realize that at my feet was a place to plug in a USB cable! This is great to have, when this is available it would be great to let the passengers know!"
Pros: "Boarding was good"
Cons: "Boarding was good first time flying first class not happy with service when I wanted another Drink had to walk to very back of plane all the flight attendants were hanging in the back tiger no one was in the first class section. In the beginning of the flight took forever to get a drink I have had Reg class has better service. Flew Detroit to Vegas 4.5 hours"
Pros: "1st class service was excellent."
Cons: "The food in 1st class does not compare to some competitor airlines. the leather seats do not breath and can sometimes get hot."
Cons: "To be fair the flight from Honolulu to Lihue was on Hawaiian Air, not Delta per se. The crew was rude, but in the terminal and on board. Didn't really rate food and entrainment because of the flight length."
Pros: "A good crew working to do their best"
Cons: "What else? Just too little space..."
Pros: "The crew in the business class was very attentive."
Pros: "We landed safely and the flight was smooth"
Pros: "Crew was very friendly during the very short flight."
Cons: "Seats were very uncomfortable - not a lot of padding."
Pros: "wifi on flights"
Cons: "the exit door is not sealed properly so it was freezing ! so mush so that a nice layer of ice was created along side the door with me next to it. tons of fun. its super long and their is no food or video screens. bring yourown"
Pros: "I liked the service of the crew members and the Margarita was super strong."
Cons: "The seats are really close together. It made it uncomfortable to sleep."
Cons: "Boarding was 30 minutes late."
Pros: "Flight was mostly comfortable, on schedule and crew was excellent."
Cons: "My seat would not recline, and the viewing screen was not very touch sensitive so it was extremely frustrating to select movies or music."
Pros: "It was a 'redeye' and announcements were kept to a minimum."
Pros: "Sky seat was great"
Pros: "Was treated very badly at check in at Delta Terminal 2 JFK by a certain agent, Miles, who was supposed to complete my check in process. His manager witnessing the situation did not rectify and did not want to give me the full name of that agent. She admitted that Miles was unacceptably rude to me but there was nothing she could do to reprimend him. Completely ruined my experience of flying. Erased Delta from my options to fly."
Cons: "Very bad service! Rude, unattentive and low class."
Pros: "The pilot was fine and kept us informed. However, the rest of the crew was awful. Not friendly, did not smile. What poor example of American Airline employees. No food was available in the main cabin. This was a 6:30 p.m. flight and there should have been menu items available, not just pretzels"
Cons: "Crew and options for food. If I wanted pretzels, I would fly with Southwest. They have better service anyway."
Cons: "Staff, room, boarding process, flight schedule and more!"
Pros: "Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time."
Cons: "Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats."
Cons: "American has no respect for their customers. Counter agent NEVER called group nine to board, then got on the loud speaker and said, “final boarding call, doors will close 30 seconds after the end of this message.” Wha? Poor customer service..."
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Pros: "The crew was nice"
Cons: "Flight was delayed"
Pros: "The crew was very nice and attentive."
Cons: "It was SO hot in the airport terminal and on the plane, but only on our half of the plane. We were all very uncomfortable."
Pros: "Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies."
Cons: "Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices."
Pros: "Efficient, nice crew."
Cons: "Seats were rock hard. Terrible situation for a long flight."
Pros: "Plane had mechanical issues. Say on plane for 50 minutes before taking off"
Pros: "Comfortable and on time"
Cons: "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"
Cons: "I arrived at HNL nearly 2 hours before my flight. The check-in procedures at HNL were very poor. There were not enough operating machines to help passengers check-in. In fact, there appeared to be more non-functioning machines .than working ones which created a huge backlog of passengers. We then had to wait in another long line to have our bagged checked and boarded. This was one of the worse situations I've seen in a very long time."
Cons: "Flight was overbooked"
Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Cons: "Flight was delayed 8hours"
Pros: "The entertainment was a new release movie - liked that. The food was okay."
Cons: "Seats not comfortable, especially for a 7 hour trip! My tray table broke and would not close. I informed a stewardess and she apologized for the inconvenience and did her best to duct tape it shut (twice). It's an old plane, I would not recommend for a flight more than 2 hours. Wasn't greeted at boarding. Had to interrupt staff to ask which side of plane I should walk down to get to my seat. I paid extra for 12th row - waste of money!"
Pros: "The flight was a great experience opposed to other airlines (frontier).I would definitely choose american airlines next time i fly."
Pros: "Staff was helpful. Trip was on time"
Cons: "I wish the aircraft was able to show movies."
Cons: "Forgot to give me my drink"
Pros: "Friendly crew. Comfortable flight."
Cons: "No seat TV."
Pros: "TV and on time flight"
Pros: "None at all. Very poor customer service."
Cons: "Very poor customer service. Flight attendant name Daryl H. Colored male , declined to help me put my carry on luggage onto the over head bin. Instead he scolded me not to bring carry on luggage if I can't put it in. The bin wax too high for me . I'm 4'10 inc tall and unable to reach the over head bin. And Daryl H, was sitting on my paid chair. A nice passenger offer his help and put the carry on to the bin. I will not book this airline again."
Cons: "Worst staff never flying with this airline again"
Cons: "Delay with out any real information or updates. Nothing done for the inconvenience. Will not fly American Airlines."
Cons: "Delays I missed work Delayed three hours"
Pros: "Free Meal was a welcomed surprise. Very smooth flight."
Cons: "Except for one gentleman the rest were kind of surly flight attendants. No personal video system. Old plane."
Pros: "Crew was amazing, flight was amazing. No complaints!"
Pros: "It was last minute booking, I was balky for the price and the overall experience was comfortable."
Cons: "They forgot to get my coffee but it's nothing major plus we were about to land in 30 mins or so"
Pros: "The food was ample and delicious. The stewardess was very pleasant and helpful."
Cons: "I had a very difficult time adjusting my reclining seat. It gave new meaning to physical comedy. Anothers' seat locked up all together and an attendant had to play with it for a long time to get it to an upright position. Another woman's phone slipped back under the cushion and she had a most difficult time retrieving it."
Pros: "Direct flight"
Cons: "Delayed 2 hours, gate changed, no free food"
Pros: "Was about an average flight for domestic travel."
Cons: "Leg room on flight wasn't the greatest and seat recline also slides the bottom of the seat forward."
Pros: "It was easy checking in and getting boarding pass online. OMG"
Cons: "OMG. Horrible experience. The 8:20 am flight didn't leave 'til noon. There were several changes. We were moved to different gates FIVE TIMES!!!!!!!!!"
Cons: "Our flight was delayed and then cancelled. We were given new flights the next day 8/20/16 and that was delayed for a few more hours. We wasted a day and a half at the airport and our hotel for the first night could not be refunded."
Cons: "Flight delayed for 4 hours"
Pros: "Absolutely nothing"
Cons: "This airline was extremely disrespectful and treated us like animals after cancelling our flight ..."
Pros: "Nothing I like"
Cons: "Family trip ruined because of the delay departure. And the airline is not able to do anything to make this situation better. The wait line is over an hour. Most ppl miss their flights. The crew member at the desk is very rude and doesn't have patience to explain my questions. Unsatisfied experience ever!"
Pros: "Not much."
Cons: "Cramped seats; no on-flight entertainment. Boarding was unorganized. Overhead bins packed to overflowing."
Cons: "Once again the flight was delayed. Last time American Lost my connection TWice! It took me two days to reach my destination. I was cramped in a middle seat and one of the flight attendants was rude."
Cons: "The flight was cancelled. Then we all were told to re-ticket at customer service. Waited on the line for 2 hours to get a stand by ticket for the next flight. Luckily I was the second from the last that got the seat, or else I would have to wait for the next flight which would take even longer than just drive to Vegas myself. I asked customer service to accommodate me with some food coupon since I had to wait for the next flights...they said they don't have that kind of accommodation, really?!!!"
Pros: "The crew was nice enough , app updates are nice"
Cons: "To many technical issues with this airline , everytime for the last 2 years there's a mechanical problem or issue with a plane blocking runway . Honestly I've never been on time with an American Airlines flight . I could have taken a bus and gotten to my destination faster, communication is poor , had to walk from terminal 4 to 6 because they have gates at both but didn't post the correct terminal to my ticket , so I walked from 4 to 6 ... Then the delay made me walk back to 4 because of a gate change . Then we waited on the plane for another half hour . All in all its not really the staff but more so the actual operation of the airline that I'm not willing to work with anymore ."
Pros: "That we finally left"
Cons: "We were delayed for 3 hours with the smallest amount of communication about what was happening."
Pros: "Crew was awesome and attentive. Smooth flight and clean."
Pros: "Professional attitude of the crew"
Pros: "Pilot and crew were excellent.."
Cons: "I haven't flown American in three years and I see why I stopped. Very sad and extremely disappointed.. It took an 1 hr+ after landing to retrieve our luggage..in all my years of flying,i've never experienced that."
Pros: "Loved how modern and new the plane was. Wasn't expecting to have individual entertainment screens and blankets on a domestic flight, so that was a nice surprise. Also, when flying with AA, I've become used to rude and uncaring flight attendants with disheveled hair. In all the years I've flown with AA that's become more of a rule than an exception, so I kind of expected it. So I was also pleasantly surprised by the friendly flight attendant on this flight, who smiled and was solicitous. This was an exception to your usual AA flight attendant and it must ackowledged."
Cons: "I didn't like that they're now charging for movies. That being said, there was still plenty of free options. All the extra fees the airlines they come up with are very frustrating. On top of having to pay for checked bags and food, they're now charging for the in-flight entertainment."
Pros: "Everyone was great from check in til we landed"
Cons: "No tv:( for a long flight"
Cons: "Very indifferent crew. No pre departure beverage."
Pros: "Service by the ANA crew was excellent"
Pros: "The flight from Honolulu to San Francisco was great! Staff was amazing. Trip was smooth and very enjoyable."
Cons: "The flight from San Francisco to Washington was horrible. Terribly overcrowded and i wasn’t offered a thing until 40 minutes till landing. Then the flight from Washington to Chattanooga was delayed over 2 hours. Which i understand safety comes first but it made for a very long two day trip back from Hawaii."
Pros: "Great crew, comfortable aircraft"
Cons: "snacks were wimpy"
Pros: "Lufthansa crew and service made the long trip not just bearable,but enjoyable!"
Cons: "The seats are super squeezed together. My daughter and I weigh no more than 130 lbs each and We were very uncomfortable."
Pros: "I mean what to you expect from an America carrier in economy"
Cons: "First class no food they intended to give boicher for 20$ to buy food...shame on United"
Cons: "It was operated by United Airlines. Absolutely no food oe entertainment, limited comfort."
Pros: "Lots of good movies to watch; inflight meal was pretty tasty."
Cons: "Couldn't check in on line; couldn't get a seat at airport check in and had to get assigned at the gate. Understand that the flight was fully booked but still was a little uncomfortable as I couldn't get an aisle seat."
Pros: "Upgrade and lay flat seats."
Cons: "I missed my flight due to a nonsense delay from Charlotte. Arrived at the gate 1 minute after scheduled take off and the plane was gone. Not even an attempt to waiting as I ran, 5 months pregnant, through the airport. I was rebooked to arrive in Las Vegas at midnight. 12 hours after the original time. I bought a flight from Southwest. I will never fly united again"
Pros: "Crew was nice, did their best to help."
Cons: "14 hours late"
Pros: "Entertainment is too hard with Direct TV"
Pros: "I know it's not the crews fault for the delay, but everything was just truly horrendous. I was a little hesitant to fly United after their scandal, but now I know that I should not have. After a 2+ hour delay, I had to pay $60 at the gate to check a CARRY-ON that I had already asked about at the baggage drop at the beginning of that dreadful day. They assured me that it would be no problem, and foolish me, I actually believed them, so instead of paying $25 to check it ahead of time, I got screwed for $60. For a close to 6 hour flight, a meal should be provided. Entertainment was free because of the fiasco, but normally it's $7.99 which is ridiculous. Lastly, the leg room was really nonexistent. Truly the worst experience I've ever had flying, and I've flown plenty of airlines, both domestic and international. I definitely think my return trip back to Jersey will be my last time flying United."
Cons: "Refer to the aforementioned post outlining everything I did not like about this absolute trip from hell. Very disappointing to experience that and it really started the trip out on a sour note. Hopefully it gets better before I have to get back on another United plane back home."
Cons: "Very poor entertainment"
Cons: "Too crowded."
Pros: "They were nice. Speak different languages to cover travelers all over the world. But food wasn't that great."
Pros: "Flight was only about 25% full so we have lots of room to stretch out. Appreciated the vegetarian option for the meal. It was tasty."
Cons: "On board service!!!!!"
Pros: "Despite the lack of entertainment options, the ability to upgrade to economy plus made my flight comfortable."
Cons: "No entertainment on board, and you need a plugin installed on your mobile device to make their streaming service work, which I didn't have."
Pros: "No wifi, so no entertainment. But we did get 2 packets of snacks!"
Pros: "Not much ~ no movies, no rental video device ~ nothing"
Pros: "The flight was great and crew was awesome!"
Cons: "There was no working wifi, which was a bit of a bummer. But certainly not the end of the world!"
Pros: "Quick boarding/deplaning and super friendly flight attendants"
Pros: "The crew were polite and helped to assist the passengers who has the same seats."
Cons: "The fact that I had to download an app for onboard entertainment prior o my flight is farcical."
Cons: "$660 in baggage fees for a military traveller who signed up with a U.S. Flag carrier. The whole purpose of choosing United was their baggage limits, instead its just a code-shared flight with ANA as the operator and I end up paying loads to bring home equipment. Will use a budget airline that is more upfront with their fees next time."
Pros: "Overall, the plane seemed newer and was very comfortable."
Cons: "The boarding process was a little disorganized, but being in group 5, it didn't really affect me too much. The crew on board did their job, but they could check on the passengers a little bit more and possibly pass out water or refills to drinks."
Cons: "While going inside the flight they told me there is no room for Carryon and gave me ticket to book the luggage. When I went inside the Flight there is lot of room to carryon's, why they have to lie this BS."
Pros: "It was nice. We were able to watch TV which made it go by quickly. Everyone was very pleasant."
Cons: "Delayed flight, but not to long"
Pros: "Good movie selection, easy and unremarkable flight. Great way to travel!"
Cons: "Terrible experience ever!!!!! Didn't get economy plus that I paid for, seats didn't recline and luggage got damaged and was not replaces or compensated for."
Pros: "The flight attendant was really Nice"
Cons: "The agent at the gate were not helpful, we somehow got seats at opposite ends of the plane. Rowm17 and row 40."
Cons: "No entertainment at all?"
Pros: "The flight overall was great, easy to board and de-board, and a smooth process from start to finish."
Cons: "Connecting to the in-flight wi-fi to watch movies and tv shows was nearly impossible."
Pros: "The plane was a newer version so we could watch movies up close and personal, although I'd prefer the option to stop or pause the movie and also to choose to watch whenever I feel like it, like on the Lufthansa planes... those are great! Many choices and full control to pause or start whenever one likes to..."
Cons: "One of the flight attendants wasn't the friendliest, a bit of a "humph" attitude..."
Cons: "Seats are not comfortable and no leg room"
Pros: "We arrived, and were on time."
Cons: "The following points would be totally ok for a 50 Minute business flight, but not to a 5.5h flight to Hawaii. - Luggage costs extra $25 per direction. This amounts to additional 10% of the total costs. Does anyone not take checked luggage to Hawaii? - The lunch was a savory snack. Really, because a sandwich is too expensive? - Entertainment needs to be purchased extra. Use your existing Directv subscription? Of course not. - Power socket underneath the seat - good idea. One that actually works? Oh wait."
Pros: "Everything else was fine. I was even able to access my luggage in LAX to retrieve my medication, which I accidentally had left in there. Thanks for that."
Cons: "Stewardess was so big and clumsy, that she had to hold on to the overhead bins and wake me up every time she squeezed through aisle and scraped by me. I know you cannot discriminate against big staff, but you have to make the aisle wider if you want your passengers to be comfortable and undisturbed."
Pros: "The return flightf we had our be on from S,an Francisco to Atlanta , we had only 20 minutes to make it to the boarding gate. We were tired and didn't have time to use the bathroom nor eat before boarding. This is because my flight was changed. I'm so upset with United."
Pros: "The fact that I made it to Vegas!!!"
Cons: "Flight uncomfortable the staff wasn't all that pleasant nor attentive..."
Cons: "Cramped and overcrowded"
Pros: "My flight back I was on the plane almost 5 hours because of a maintenance issue. My flight was cancelled abs then put in abother at 6a. Had to lose a day at work. Horrible"
Pros: "No issues. Quick and painless."
Cons: "It was ok. We had to connect to the their wifi in order to watch movies, yet the wifi continued to buffer. So it wasn't the best."
Pros: "I liked all the free games I was able to play. The time seemed to pass by"
Cons: "I didn't like that this wasn't supposed to be my original flight."
Cons: "Plane old , no music, no tv, no plug in"
Cons: "My husband & I booked seats together and you separated us to opposite sides! There was not a single movie since there weren't any TV screens. There were no USB plug ins."
Pros: "Most of the flight staff was awesome! TV and food were great. Flight landed early."
Cons: "There was one flight attendant with long hair that was very rude to myself and the cabin members and kept physically touching and kicking people. At one point she was reaching around in my lap, instead of just asking me for what she needed. It was creepy and rude, i can't believe her fellow staff memebers didn't say anything. So gross."
Pros: "I got a whole exit row to myself. We boarded quickly & took off on time & arrived early."
Cons: "There are no snacks & they ran out of time to serve everyone a drink."
Cons: "It was very uncomfortable. I asked to upgrade to economy plus, they said they could do it then had problems with the computer. When we boarded the flight, they called another couple up from the back of the plane to take the seats we offered to upgrade to. We flew from Hawaii back to SF for an uncomfortable 5 hour ride. The crew was also especially rude, asking my partner "what do you want?" with disdain. He had to ask twice to be helped. I'm a very frequent flyer...I fly just about every other week for work and I've never experienced this. it made me not want to fly United again."