Pros: "Good crew. Nice flight. Newer equipment."
Cons: "The transfer process was a little burdensome."
Pros: "Easy Boarding, nice crew"
Cons: "More vegetarian food options"
Cons: "No gate for departure or arrival. No business class longe in Cape Town."
Pros: "smoothing take off and landing"
Cons: "Food quality and variety is not good. Also, their serving speed is very poor. Boarding should be more informed and more organized upfront."
Pros: "Always on time"
Cons: "Food bad. Much better taste at the lounge in Doha"
Pros: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Cons: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Pros: "Crew was professional"
Cons: "Plane is dirty Food is disgusting Bags treated so badd"
Pros: "The Flight from Arusha was so convenient in the timing and it was perfect and on-time."
Cons: "Nothing. Everything was perfect"
Pros: "Great crew, aircraft etc"
Cons: "General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft."
Pros: "Entertainment system, crew responsiveness"
Cons: "Quality of main dish (lamb with rice). Portion of lamb is very small."
Cons: "Entertainment for a 4 hr flight was terrible"
Pros: "The food and flight staff were good"
Pros: "Our connecting flight was only 1 hour after reaching Doha. They placed a crew member to receive all the passengers that needed to make that connection. Very very useful. Our luggage was made it to the short connection."
Pros: "Ground crew was especially helpful to my mother who could not speak English or Arabic, and had never flown before. She also had difficulty walking, so everyone assisted her in the airport and during her long connection in Doha."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew was very polite. Being able to track flight path. Assortment of videos. Plain was very clean. Blankets, pillow, headphones, and all beverages free of charge."
Cons: "The food was not good. Not very much leg room. Did not like the 15 lbs. carry on weight limit."
Pros: "I loved the service. All of the attendants were really nice and helpful."
Cons: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Cons: "Bad app don’t trust"
Pros: "The flight crew are all amazing and provide excellent customer service."
Cons: "No complaints."
Cons: "I used Qatar airways 3 times so far. In the last flight, were a connection has 8 hours between 2 flights, they deny me to stay in a hotel. The last 2 flights which have exactly the same schedule, I used the hotel in that 8 hours between the 2 flights. I asked why, they told me that my ticket is not eligible to the hotel, although, I bought the last two times from Kayak, with almost same price. My first flight with Qatar Airways was on July 2017. My second flight with Qatar Airways was on August 2017. My third flight with Qatar Airways was on Jan 208."
Pros: "very courteous flight crew"
Cons: "baggage took along time to come business class luggage came after economy"
Pros: "It's was good"
Cons: "The plane from Qatar to Nairobi new modern plane needed"
Pros: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Cons: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Pros: "Very professional ground staff and cabin crew; very genuine and trained well. However, the first class food is absolutely subpar. Entertainment choices were great though & the lie flat seats are fab!"
Cons: "The food"
Pros: "My flight from Chicago to Doha was late to come in and there was a gate agent waiting for us and two other passengers with a sign when we got off the plane. He told us that our flight had already left but he would get us on the next one. We ended up getting seats on the next flight but then were also given the option to get a temporary visa and explore Doha for the night. We opted for the comped night which included a very nice hotel and $100 in meal vouchers. We absolutely LOVED Doha and the hotel and food was fantastic! I don't think I have ever received better service from an airline or a hotel. We ended up walking around Souq Waquif and the downtown until 1am (we are two young females!) with no issue and just used Uber to get to and from the hotel. Everything was so well laid out for us! No complaints whatsoever!"
Pros: "Thank you to wonderful hard working Crew."
Cons: "I am a lacto ovo vegitarian. The meal was just vegitarian. I would have like to have an ice cream or a piece of cake."
Pros: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Cons: "my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline"
Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."
Pros: "Nice crews"
Cons: "No headsets to hear movies"
Pros: "Solid movie selection, good food"
Cons: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Cons: "I did not like the entertainment because it did not work well!!!!!"
Pros: "Everything is good"
Cons: "Everything fine"
Cons: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"
Pros: "Excellent service. Good seats. I like the 3x3x3 configuration which make the middle seat bearable."
Pros: "Courteous crew members Nice food tray containers"
Cons: "Portions were a little too small for me"
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Pros: "Quick and easy boarding and decent crew."
Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food."
Pros: "Everything was great except the plane from Doha to Beirut it was too small with no seat screens and bad c music channels and non-comfortable seats !! :( otherwise everything was great !! I like Qatar airlines and don't hesitate to travel with them again Thank you"
Pros: "The aircraft was kinda old.. There was no usp plug to charge ur phone. . This was an issue for me. . I was out of charge and i wanted to make some calls after landing"
Pros: "Flight was on time"
Cons: "No food selection, USB ports didn't work, passenger who didn't want to sit in her assigned center seat created a fuss and I ended up voluntarily moving to another seat. Center seats are really tight, elbows are in the way of all passengers and if you are average height you have to turn your legs at angle to sit which infringes on other passengers' spaces. very uncomfortable. Aisle next to me is so small."
Cons: "Realised that for short flights they do not supply headsets. This is rather strange, since the media content they have is useless unless there are headsets / paid or free whichever"
Pros: "Good quality aircrafts"
Cons: "There was no non vegetarian meal available."
Cons: "Flight was delayed"
Pros: "Seats ok. Crew is super. Drinks offered"
Cons: "Nothing, AF rocks"
Pros: "Clean plane , good crew ,"
Cons: "they didn't load my baggage from flight 1 to 2"
Pros: "Nice crew"
Cons: "Not loose my luggage:)"
Pros: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Cons: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Pros: "The bread was fresh and food better than other times"
Cons: "Crew is always aggressive and unfriendly"
Cons: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Pros: "The schedule and timing"
Cons: "The airport, some of the crew, the aircraft seats, the entertainment system"
Pros: "The crew was very helpful in all respects."
Cons: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Pros: "Good crew, as usual with Air France."
Cons: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Cons: "Too much time spent at boarding. On luggage missing."
Pros: "The new movies selection, food was very good, staff more friendly than previous flights"
Cons: "Boarding always a problem on MEA we have to wait too long in the queue"
Pros: "Crew and food were great."
Cons: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Pros: "Flight was delayed 4 hours with no explanation"
Cons: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Cons: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Cons: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Pros: "Food was ok."
Cons: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Pros: "Food and entertainment was awesome"
Cons: "It's awfull to sleep. Very unconfortable."
Pros: "Good selection of movies"
Pros: "The Air France service was ok. Got me to my destination on time and alive."
Cons: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Cons: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Cons: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Pros: "Modern aircraft with power, big screens etc"
Cons: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Pros: "Boarding this large plane went relatively quickly and orderly."
Cons: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Pros: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Pros: "Food was Fantastic, Air France the Best on Air."
Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Cons: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Cons: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Pros: "Super fast boarding and smooth takeoff"
Pros: "The service"
Pros: "The fresh bread and cheese."
Cons: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Pros: "The cheese and the bread"
Cons: "The unprofessional staff during boarding and food serving"
Pros: "Todo muy bien Volvería a viajar con ellos."
Pros: "It es a good flight back"
Cons: "Items missing on duty free purchases"
Pros: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Cons: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Pros: "The hostesses were very kind and nice"
Pros: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Cons: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Pros: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Cons: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"
Cons: "Food and coffee were cold. Service on AF is getting worse."
Cons: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Pros: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Cons: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Pros: "Spacing was ok"
Cons: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."
Pros: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Cons: "One bag did not arrive in Toronto, apparently delayed in Paris."
Pros: "All female crew in the cockpit - awesome."
Cons: "Non reclining seats"
Pros: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Pros: "normal flight"
Cons: "i would prefer little bit more comfort."
Pros: "Food was surprisingly plentiful and good. Crew was friendly and helpful. Movie selections were adequate."
Cons: "The leg room between seats was non-existant. I'm only average height and it was terribly cramped. For a taller person it would be torture."
Flight was delayed by 35 min
The screens behind the seats were wonderful entertainment for a 15 hour flight. I was even able to put together a quick playlist to sleep to that helped drown out a crying baby.
Pros: "The crew was nice and courteous. The flight went smoothly. The bathrooms were easily accessible."
Cons: "They barely offered water on the 11-12 hour flights. The crew was not around other than to hand out meals during the first and last few hours."
Pros: "Super seat"
Cons: "Audio selection"
Pros: "Food was wonderful. Seats in Crown class were very comfortable."
Cons: "Avoid flight delays in the future and respect the flight schedule"
Pros: "Friendly pilot and crew"
Cons: "Delayed planes are always annoying. The flights to and from ended up being delayed about an hour each way."
Cons: "Absolutely the worst flight and airport I have ever experienced. I will never travel royal Jordanian ever again!"
Pros: "The boarding process was smooth and we were updated accordingly."
Cons: "Nothing that I can think of."
Cons: "Dirty bathrooms!!!!!"
Cons: "We need to be reimbursed for our flights that THEY canceled."
Cons: "My luggage was left at chicago airport ,so i had to go to bgw again and get it after a week ithe taxi cost me $100 I have the baggage claim can you refund that"
Pros: "Friendly staff Entertainment Aircraft"
Cons: "No complaints"
Pros: "The flight was one time for departure and arrival"
Pros: "managed the difficulties of being redirected without much of a hiccup."
Cons: "no big concerns"
Pros: "No significant problems, left on time and was uneventful!"
Cons: "They did not offer snacks nor drinks in between the first meal and the last meal ,which was a duration of 8 hours in between."
Pros: "I upgraded my flight to business class and I enjoyed it."
Pros: "Excellent service and better seat space than American airlines. I would fly Royal Jordanian again."
Cons: "Website for check in could be more user friendly."
Pros: "Boarding was easy. The flight is extremely short so there is no meal or beverage service."
Cons: "Plane is heavily dated. There were ashtrays in the arm rest. I could smell cigarette smoke during the flight which caused my allergies to flare."
Pros: "The plane was modern and clean. The crew were very welcoming and professional, and the food quality was excellent."
Cons: "They had outsourced their checking in to a new company that had no idea how to manage it causing a significant departure delay."
Pros: "On time"
Cons: "No entertainment"
Cons: "Informed by email at 9.30 the previous evening that flight was delayed for 3 hours. Delayed at airport for a further hour. There was no explanation or apology. This must have caused major problems for passengers with f;light connections and for the many who had to get up and go to work the next day."
Cons: "Worst food on long flights.. terrible quality and insufficient"
Pros: "Good service and on time"
Cons: "The leg room is really small so it is a tight squeeze for tall people like us. Would only recommend for short flights."
Cons: "Food, seat and entertainment are awful"
Cons: "Worse Flight ever seen . they charge me $210 for my handbag when I'm stop in Jordan Air port for connection to fly to US right before the airplane door . they told me if I don't pay they will cancel my ticket ."
Pros: "The movie selection was good."
Cons: "They offered drinks/water ONCE in the entire 13 hour trip. I was desperate for water about 6 hours in. I did purchase a bottle of water after I was through security at the Amman airport, but when I went to my gate, I couldnt take the water to the actual waiting area!"
Cons: "The airline canceled my return flight without notice because I did not board an earlier connecting flight."
Pros: "Quick. Personal TVs. Cheaper side. Nice fellow passengers."
Cons: "Unprofessional crew made a little club house of the last rows of seats, moving passengers so they could make themselves beds. They were Not very helpful or responsive. Lost my luggage. Bad food."
Cons: "As I boarded the aircraft I snapped a photo of my seat. I was yelled at by the manager in front of at least 30 passengers, that it is not allowed to snap any photos on board. Clearly this is a made up rule as all social media accounts are blasted with peoples photos. As well- I work in aviation over 8 years and have never heard about this rule. The fact that he choice to stand on the other side of the aircraft and yell at me, instead of walking up to me and explain nicely was not acceptable. Later I’m the flight, I suggested to him that proper procedure is walking up to the person instead of yelling across, my just that he didn’t apologize, he even replied with a very nasty comment. And this was the flight manager. What I can say for sure, is: NEVER AGAIN FLYING ROYAL JORDANIAN!!!!"
Pros: "Food and crew were great."
Cons: "Security was slow and repetitive. Additional screenings at multiple extra places. One guy checking ID for long lines. Seats were not as comfortable as some. People were rude on ground side. Not helpful. Entertainment was limited but ok. Ext"
Pros: "Ability to switch to exit row seat as plane was not full. Tea was nice."
Cons: "Audio/Video system very outdated. Sound had background so was unable to watch movie. Temp in plane was too warm. Plane interior was beat up."
Cons: "Timing Even though the was rescheduled we flew one hour late. Shuttles from the gate to the airplane The airplane was bowred from yan airline and wasn't Jordanian"
Cons: "Overall, food, appearance, cleanness of the flight and the toilet, no entertainment, comfort, size of the cabin and the seats, communication from the cabin crew and delay without apologizing or telling us the passengers what was the issue, it was one of the poorest flight I have ever used."
Cons: "Four hour delay on route BKK-AMM, no apology or compensation. Crew not friendly. Food very basic."
Pros: "Fast check in, timely take off & arrival Excellent and friendly service"
Pros: "Very New Airplane, very pleasant flight attendants , the food is great and we departure on time. Therefore, I have a amazing flight. Thank you Royal Jordanian"
Cons: "Everything was owesome"
Pros: "The crew."
Pros: "The service was good and the seats were a good size for economy. Good selection of in flight movies as well."
Pros: "Crew attitude, accurate time schedule"
Cons: "Food, although a short flight (1:50 h:m) snack was served, a dry very cold sandwich, a piece of chocolate cake and red mix juice !! I am diabetic and cannot drink a juice full of sugar, a chocolate cake. There was a screen in front of me, it was locked so I cannot choose anything, the played a "Bloopers" program, I couldn't even turn it off."
Pros: "Our own tvs. Service was friendly. The tint windows are pretty cool. It did create a quieter atmosphere."
Cons: "We were in the clear tunnel waiting to board and could see the luggage being checked by dog, next thing, the dog lifted his leg and peed on my luggage. I knew it was mine because it's a very bright lime green. Not happy about that. Everyone in the tunnel saw it too. Food was so so. The snack was a joke, a bun with cheese and one tiny slice of a cucumber. Would've rather had chips or pretzels or cookies."
Pros: "Very friendly crew."
Cons: "Very early boarding and push back."
Pros: "Crew cabin welcome us warmly and very polite."
Cons: "Food wasn't too good. Couldn't watch movie till almost landing."
Pros: "A 25 minutes of flight- there was no food or VOD"
Cons: "It would have been nice to see the flight info during the dlight on the screens"
Pros: "We were three people with 4 bags each bag around 20 kg Except the fourth bag was 10 kg They saying each person he has to have one bag. And they said you have to pay around $ 300 for extra bag and that bag didn't exceed 10 kg despite when I went to Amman from Melbourne didn't tell that but they told on the way back despite I have the same bags, That's absolutely unfair."
Cons: "Service not good"
Pros: "On time, easy flight, process was predictable from start to finish."
Cons: "Waiting area for this flight is more like a hangar than a proper airline terminal - dirty carpet, florescent lights, loud. It's in stark contrast to the rest of the Amman airport which is quite comfortable and sleek."
Pros: "Accurate Departure time"
Cons: "No gift shop"
Cons: "Departed one hour late due to weather from incoming flight departure city, YVR."
Pros: "The whole process from check-in to getting luggage was smooth."
Cons: "Food wasn't great. It wasn't terrible either but I've had better."
Pros: "Boarding easy and not rushed. Crew friendly and laid back - didn’t seem uptight. Nice aircraft. For a long flight, it was surprisingly easy."
Cons: "Economy space is still so cramped for a long flight. Food was fine and what would be expected. Not remarkable."
Cons: "All passengers had to board 40 minutes earlier than departure time. The air plain door was closed 10 minutes before departure. No reason we had to board earlier. All passengers are only 15-20 people..."
Pros: "This was years ago, and yet I still remember how comfortable I was. The waiting facilities were nice and the airplane service very client friendly. Air Canada was definitely the best flying experience I have ever had."
Pros: "The flight itself was fine and the crew was excellent. The boarding process was efficient."
Cons: "My center seat, which was assigned, put me in an extremely uncomfortable position physically for the entire 14 hour flight. My two seatmates extended physically into my space, and minimal legroom meant by knees were pressed against the seat in front. I was not happy at the lack of seat choice."
Pros: "on time departure, early arrival"
Cons: "Tight uncomfortable seats. Terrible food."
Pros: "The flight was short . Food was pretty good"
Cons: "That we were waiting to take off and the explanation of the technical delay was not too clear and forthcoming"
Pros: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Cons: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Pros: "flight attendants were very nice"
Cons: "not even peanuts! seats seemed even more crammed together than usual"
Pros: "Service of staff"
Cons: "Lost my baggage and all of my flights where late causing me to miss one of my connections"
Cons: "Beware that baggage check closes 1 HOUR BEFORE TAKEOFF! They failed to mention this when I purchased tickets. Also we were unable to check in online (something wrong on the website), so we didn't know our boarding info. We also had a flight that was 30mins late. When we got to the check in counter the woman wouldn't do anything for us- wouldn't hold the flight, didn't attempt to help us catch our flight. We were told we could wait 48 hours for the next available seats. We signed up for that, and also waited on standby for 24 hours at Narita. Fortunately they were able to get us on a flight within 24 hours. We were not very happy that the key information that check in closes an hour before flights was not readily available or obvious. No emails or notices that I saw when scheduling flights. Just be aware. Everything else about the flight was fine."
Pros: "Calgary air port was very beautiful. I did enjoy movies."
Pros: "The pilots were professional, got us there on time and did a wonderful smooth landing."
Cons: "The flights attendants uniforms were wrinkled and old, tired and worn out looking, their behaviour was the same. They were pretty much tired and disinterested in their job. Time to hire new blood, get new, fresh looking uniforms, and there definitely should be a weight limit, I have seen flight attendants who have to turn sideways to get down the aisle comfortably, what on earth would they do in an emergency. Yes size does matter. Look to JAP airlines for style and dignity in the job. Having said that I love Air Canada and fly it as often as possible home."
Cons: "Tough to have a long-haul flight without functioning seat-back entertainment. Mine never worked. Asked three times about it - three times the system was "rebooted" - to no avail. I told each subsequent flight attendant that it had already been reset - they just "tried" it again. Very frustrating over the course of several hours. No one ever checked to see whether their re-set actually worked. Also, not sure why the window seats now have an arm rest on the window side of the seat - seriously interferes with passenger comfort when trying to sleep."
Pros: "Employee in Boston terminal great help in sign in process. Volunteer, I believe, in Air Canada terminal in Toronto helped me find my way to another terminal."
Pros: "Staff were incredibly kind, courteous, and knowledgeable. I need wheelchair assistance and they handled that beautifully, asking thoughtful questions about my needs and adapting their plans to my answers. They also helped me with stowing my carry-on since I would have struggled alone."
Cons: "Unfortunately, through no fault of the flight crew or gate crew, we got one of the few remaining planes in the fleet that are so old that they can't fit a full carry-on bag in the overhead bins or under the seats. Larger carry-on items had to be checked through to final destination, which made a lot of passengers upset -- either because they were business people who needed to be able to work on the flight, or they had important baby gear in there that they would need before that, or they were traveling far away using multiple airlines and were rightly worried about lost luggage."
Pros: "Quick boarding! Smooth experience. Good seating space."
Cons: "Everything was fine no issues! This was a good flight."
Pros: "Flight was delayed 4 hours, however the boarding was efficient and the crew were very friendly."
Pros: "Quick, cheap, great service"
Cons: "Nothing bad, really"
Pros: "Airplane, legroom, crew, entertainment"
Cons: "Had 2 delays, one at gate for 40 minutesand secind after already boarding - for an hour!"
Pros: "Flight attendant"
Cons: "My daughter's first trip to Canada, with a brand new suitcase. By the time she arrived in Canada her suitcase was lost. Then ended up in the London Airport even though she flew into Ontario. When she picked up the suitcase it was wet and missing one wheel. On the return flight to Tampa when the suitcase arrived it was missing two of the four wheels in the corner was completely ripped off which was exposing what was inside. The handling of the suitcases is awful and she should receive a replacement suitcase"
Pros: "About as good as a modern sold-out flight can get."
Cons: "Lufthansa crew was abrupt and demanding."
Pros: "New aircraft 787. Direct flight from Israel to Canada, no layover in Europe. That was nice. The crew was very friendly and helpful. The worst part was the airport in Toronto. Very confusing to get around in. And having to fill out custom papers for Canada when I wasn't staying in Canada or leaving the airport. Didn't like that. But the service of Air Canada makes up for the airport, I would use their service again."
Cons: "Delayed over an hour, making it almost impossible to catch our connecting flight in Montreal. Thankfully, the flight out of Montreal was delayed and we were able to make the flight by the very last minute."
Cons: "Personal movies had horrid sound"
Pros: "Apart from food there was nothing great about the flight"
Cons: "The staff is the worst, the air hostesses are rude and treat you bad. The service is very poor."
Cons: "For the price, the length and the fact that it was an international flight. I would have expected not to be required to paid for luggage and to have some food been provided to us. In particular, after the return flight was delayed considerably due to airplane issues."
Pros: "The plane flew in air and got us where we wanted to go but not on time"
Cons: "Everything else Breakfast a slice of banana bread !!! Nonchalant staff Getting water was trouble"
Cons: "The price was too high for the amount of food you got. The taste could have been better. Wish there were more choices of food."
Cons: "No leg room, no tv's and no chargers."
Pros: "Its entertainment"
Cons: "very uncomfortable coach seats and 4 hour delay in Vancouver airport"
Pros: "I thought that things ran very smooth and efficientlt"
Cons: "Because of a three and a half hour delay on the first leg of the journey, I missed the overseas flight. They out me up in a hotel, but I had to wait 24 hrs for the next flight. There was no attempt to get me on another flight and so far no willingness to compensate me for the other travel I had to rebook."
Cons: "Had delays going to Toronto and returning to Columbus."
Cons: "Bought this trip last minute as I had a meeting to get to the next morning and there had been an issue with my other flight. Arrived early for the flight at 6am in the morning and was told it wasn't going until 2.40pm that afternoon because of a maintenance issue. Was not notified, air canada said it was a non refundable ticket and I missed my meeting. Terrible service and they were not flexible at all. Only bought this new ticket because my existing ticket was not able to get me to my meeting on time, so it was a complete waste of money"
Pros: "Had to change initial flight due to passport problem. Customer support was excellent. The man who rebooked our flights (air canada representative) did an excellent job."
Pros: "It was a quick flight."
Pros: "Every thing was on time. I really like booking with kayak...so simple"
Cons: "Air canada doesn't give a snack with your drink...where as west jet does."
Pros: "Entertainment options, crew were excellent."
Cons: "Food wasn't great. Dinner options were a bit of chicken with couscous and veggies or cavatappi with tomatoes. Breakfast was a piece of banana bread, which was good, but I'd have loved something with protein or a piece of fruit."
Cons: "One flight cancelled and the rebooked flight was delayed 2 hours, causing us to miss connections. We ended up arriving in Montreal 9 hours after originally scheduled going from Columbus, Ohio to Montreal."
Pros: "Bos->Toronto Good Air Canada at Boston Logan airport has there own gate area with only 3 gates. This reduces the security line for faster security check. However this also causes problems with PreCheck. See below."
Cons: "Bad There is only one line for security at Air Canada Boston Logan because of the small volume at this check point. Because of this, PreCheck passages need to hold onto there bording pass as they go through security. The first security person who checks ID and boarding pass only told my wife not to take off her shoes. He did not tell her to hold on to her boarding pass, so she put it into the bin for x-ray stuff. So later security personnel then told her to take off her shoes and gave her a body scan because her boarding pass was already in the x-ray machine. I always hold on to my boarding pass thru security but had to take my computer out of my carry-on."
Pros: "Oversold didn't have seats but we were able to get on. They decided to use a smaller plan a large number of people could not leave. We were luckyOversold didn't have seats but we were able to get on. They decided to use a smaller plan a large number of people could not leave. We were luckyOversold didn't have seats but we were able to get on. They decided to use a smaller plan a large number of people could not leave. We were lucky"
Cons: "vwry stressful ending a vacation not knowing if you will get home until the last minute"
Pros: "The plane was clean and comfortable."
Cons: "It's a long flight, unless you are flying first class it's not going to be amazing."
Pros: "Very organized ,clean planes"
Pros: "Everything went well. You made it easy"
Pros: "The flight attendant was well informed and quite helpful."
Pros: "Not much, the water I had on board tasted like water."
Cons: "An 80s-esque Trash-8 that has clearly seen better days filled every last seat with mostly Asian non-English speaking customers, I felt like I was in another world after the new 777 Air NZ flew me in on. Oh and that aging Dash-8 when we got to the runway was stopped for "Electrical Problems" we returned and sat in the crowded plane for 2 hours until they got another even older Dash-8 to get us the hour flight from YVR to SEA. Dirty, grimey, paint flaking off the sides of the plane. Barely got an apolgy from the staff after a delay longer than the anticipated duration of the flight. Never again, I'll pay for a rental car one way, I would have literally been home 4 hours earlier. Never again."
Pros: "i could not contact momodo not in e-mail, telephone or chat momodo was real bad with solving problems and i will not recommend you with any way"
Pros: "Crew and stewardess were fantastic"
Cons: "Bathrooms needed cleaning on the long trip from Addis Ababa to Houston! They were nasty because guys can’t seem to hit the hole. So there was urine on seat and on floor."
Pros: "The crew whas perfect, the seats comforted and the food whas good."
Cons: "Punctuality. Time is off the essence."
Cons: "Nothing comes to mind"
Cons: "The chicken was undercooked."
Cons: "Food must be better"
Pros: "Crew was very friendly and professional"
Cons: "45 minutes late departure"
Pros: "We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!"
Cons: "Stop using old planes with no personal entertainment systems on the back of the seats."
Pros: "Crew is friendly."
Cons: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
Pros: "The seats were very comfortable and generally this flight is comfy"
Cons: "The queue during boarding is very long, they need to add counters"
Pros: "Crew was super nice. The woman at check-in gave us bulkhead seats so my friend and I could sit together. With this, we were able to board first to get plenty of space in the overhead bins. Food and flight entertainment were free and definitely better than average."
Cons: "Bole airport in Addis no place to sit and wait befor you check in"
Cons: "My reservation seat was suddenly changed with no notification and apologise. It was really confusing situation."
Pros: "Very comfortable airline with enough leg room.The crew were very professional and nice."
Cons: "The whole boarding process was a bit chaotic. I was really called on the plane. I tried to signal for a blanket or some food but there was only 2 cabin crew members."
Pros: "No comment"
Cons: "No comment"
Pros: "The aircraft was clean and the food served was cool"
Cons: "The turbulent"
Cons: "Not very clean Several used towels noted in seat"
Pros: "I liked the crew. They are kind."
Cons: "The boarding in Addis was an absolute nightmare. No one could figure out where to go and when. Mombasa and Nairobi flight boarding was mixed. I've never seen anything like this. There was not enough room in the boarding area so everyone was pushing and shoving. I can't recommend Ethiopian airways to anyone after this experience."
Pros: "I had an extra seat in my row which was nice."
Cons: "No flight overnight is ever very comfortable. It’s difficult to sleep."
Pros: "I took a roundtrip to Addis Abeba, Ethiopia from Washington, DC. The trip was 13 hours there and 16 on the way back (I think that included a refueling stop in Dublin). There was plenty of food and beverages provided throughout the flight - usually every 3 hours or so. Blankets, pillows, and several movie/entertainment were provided."
Cons: "I would prefer the the main cabin lights be kept off longer."
Cons: "Did not provide special meal although I called ahead to request it. Connecting flight left before we arrived to Addis Ababa. Customer service tried to encourage the thought that putting us on a different flight was a courtesy..."
Pros: "Modern aircraft, good fleet in general"
Cons: "Shabby interior, boarding at Bole. Bole airport needs drastic expansion."
Cons: "Little turbulence but nothing serious"
Pros: "Got a free voucher"
Cons: "My phone was stolen on airport premises They didn't have my requested meal for one of my flights The boeng 737 is tiny. No leg room and was terribly hot."
Pros: "Great service Seats slide forward, so comfy! Food and drinks all night On time Lots of luggage"
Cons: "No sleep with my baby!! ;)"
Pros: "Also great experience"
Pros: "nice movie but that's all"
Cons: "chair and light broken. tasteless food. small screens"
Cons: "The entire flight was fully booked and plane full of people with bad hygiene whose smell was so offensive that I was nauseous. My friend and I were the only two Western people on the plane and forced to sit in the last row of the plane next to the toilets. Passengers were rude and pushed us during boarding, on the bus, and when leaving the plane. It was disgusting."
Pros: "I liked the interaction of the cabin crew with the passengers. They were helpful and responsive."
Cons: "I was disappointed with the limited entertainment options on board. Also, the boarding was a bit hectic because of the congestion at the airport but I reckon that is not the fault of the airlines."
Pros: "The flight was ok, left late but didn't impact our arrival time."
Cons: "Tray table was very dirty, restroom not cleaned or refilled, generally unkempt."
Pros: "787 was comfortable"
Cons: "Food was edible but no more. Flat angle beds I thought had been extinct, especially on a new 787"
Pros: "Tried to cancel charged anyway bad service"
Pros: "Seats were comfortable & some of the cabin crew were courteous"
Cons: "Flight delayed due to confusion at boarding gate, unprepared airport staff, wrong info on monitors. Again lack of food, forced to take whatever food they give you or you're told sorry, how can one side serve only fish while the other side chicken??? Vegetarians doomed as they don't get anything & are left without food! Major improvement required in food choices & availability! Our row of seats did not have volume on the tv monitors hence could not use!"
Cons: "The food is terrible."
Cons: "The food is terrible."
Pros: "Long flight but comfortable. Pleasant crews"
Pros: "Clean plane, prompt departure and warm meals"
Cons: "Rowdy chech in and boarding process"
Pros: "The flight was delayed 4 hrs"
Pros: "Staff were pleasant"
Cons: "One segment of my flight did not have the gluten free meal I had requested ahead of time. Super crowded."
Pros: "The crew were courteous"
Cons: "The air conditioning was malfunctioning and there were insufficient blankets on the plane."
Pros: "The crew were friendly"
Cons: "I wasn't able to use the in flight entertainment at all."
Pros: "It's extremely convenient to be able to fly from Manila to Addis Ababa with only one short, 1-hour stop in Bangkok with no need to change planes. And from Addis there are flights leading to multiple African destinations. So nice not to have to make connecting flights first to Hong Kong or Singapore or Kuala Lumpur. It's a very convenient airline route. The plane was a new Dreamliner 787, the staff were professional and pleasant and the food was plentiful and pretty good."