Great experienced staff and very pleasant compared to some other international airlines
Flight was good and comfortable, even for long haul economy. No complaints.
Check in was fast, lounge was good. Special section for ANA passengers in the Plaza Premium lounge. Boarding was organized and quick. Crew was very nice. They ran out of the Japanese meal so they asked me to switch to the international meal. Beef was room temperature and not hot. It tasted ok. Japanese meal was served hot. Movies were not great. Chair was very old and recline was not good. TV monitor was very old and not HD. Plane layout in business was 2-2-2. Should switch to the 1-2-1 layout for more privacy. Overall flight was average to good. Service was good but hard product should be updated to compete against much nicer Taiwanese airlines.
They lost my luggage on the inbound flight and then lost it again on this flight. I called online travel agent to change earlier flight to get a longer layover in Vancouver but ANA denied it
Suite lounge in Honolulu is very exclusive and boarding from the lounge into the plane is unique. First suites were huge and comfortable. Japanese meal is like a high end omakase meal. All the staff were very kind and provided sophisticated service. Fast Track upon landing was appreciated but not needed this time because immigration was so empty and easy.
I like the service very much. The food just okay but maybe different culture who like, who don't like.
Everything was excellent. Only the fish entree in the Japanese meal was overcooked and quite dry but everything else was great
Great first time experience on this airline. Very professional staff and great service.
Warm the bread. Movies: better choices to include Chinese movies options or some of the older winners of flim festival
I was able to change my flight last minute. It was more expensive, but that was my fault. Thank you for allowing me to fly!
The seats are very uncomfortable just was not a pleasant experience
my flight was cancelled an hour before departure and i have not received a refund yet.
A child behind me was kicking my seat and the cabin attendant noticed and kindly asked me if I’d like to switch to a different available seat. Really nice.
The flight crew was very nice. Had a bit of a hiccup on my end when I checked in flying from Tokyo to Sapporo but the staff was very helpful. Definitely enjoyed both flights.
There was no social distancing on the plane. Lots of people sneezing, etc so the coronavirus measures they are taking are not adequate. Very uncomfortable flight. Also hard to get customer service support by phone in English.
Pros: "I did not use this flight"
Cons: "This flight was one of my flights going back to LA from Japan. But They canceled the flight suddenly and so my whole trip was cancelled without notifications and booked me on other flights (which was scheduled 2days later) but I didn’t receive any call or emails or anything. I bought this tickets through KAYAK (budget air) and Even kayak (budget air)did not send any emails or notifications. Budget air account page showed I didn’t have any flights in the future and that was really confusing. I noticed this cancellation on the day I was supposed to leave. I actually think notifying customers regarding flight cancellation or changes was KAYAK’s (budget air) responsibility because I bout tickets through them and they knew the flight changes. I found out the flight operating by Jet star was cancelled by myself and called customer center. Jetstar customer Center call charges expensive but always busy and they make you wait so long with charging. I was able to manage my trip eventually but this experience was very frustrating. the airflight company and this KAYAK should work more cooperatively for customers."
Thanks to the kind staff for locating my lost onamori.
Quite ordinary, as might be expected of a budget flight. It was difficult to understand the instructions unless one speaks Japanese, and the seats were quite basic.
Very easy process overall. The staff communicated well and everything was efficient.
Very affordable, smooth check in process, flight attendants were safe and kind, lots of flight availability within Japan.
The seat is so bad Can’t recline the chair
For Travelers with babies, if they can be supported by allowing to carry the Baby stroller upto the Airplane gate, and not submit at the Check-In counter. it will be very convenient. Thankyou.
I didn’t even fly on it can I get my refund
Cons: "FLYUS, the company you directed me towards to buy the tickets could not have been more incompetent. Due to the rising Covid numbers in Japan, I needed to cancel my trip. I tried calling the customer service number to Flyus.com three times. Each time being directed to a voice mailbox that is full and hangs up on you before you can leave a message. I had the option to cancel the tickets on their website, but there would have been hundreds of dollars in extra ‘cancellation’ fees with no promise of getting any of my money back from the airline. The cheapest option for me was to not cancel and just not get on the airplane. In all, I just paid 725 dollars for a headache. No actual service provided for that money. I have used Kayak many times with good results. This last time really soured my opinion of your service."
