Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 5% drop in price.|
|September||Most popular time to fly with an average 12% increase in price.|
Average price round-trip
|$1,218||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Cons: "Atenção aos passageiros. Voo atrasado além de mala extraviada. Sem notícias desde o dia 28/01."
Pros: "Good seat space, comfortable, on time arrival"
Cons: "The food was ok, not great. The plane was Very cold!!!"
Cons: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."
Pros: "Nothing. It was a short flight with nothing special to mention."
Cons: "The flight actually leaving on time and not half an hour late."
Pros: "Other legs of flight were worse."
Pros: "Crew was great!"
Pros: "Crew was friendly. First class seats fully reclined."
Cons: "I have flown LATAM several times recently, and ALL the planes are old. They are showing their age. For the prices LATAM charges, they should modernize their dated planes. Also, the food leaves much to be desired"
Cons: "I can’t think of any thing else you could do better. You really provide a customer first service. I will always fly Latam and advise others to as well. Thank you."
Pros: "I don’t like"
Cons: "Because de flight was late;3 times they change the time for departure Finalmente they departure after 8 hours from arrive to the 1rs fly."
Cons: "The flight was delayed more than an hour. The seating is super uncomfortable, a small sandwich is all we got for an almost 4 hour flight plus the delay. No entertainment on board makes it a killer. I will no longer be booking any flights with LatAm."
Cons: "The Latam check in person charged me $30.00 USA,for my check in bag even though my reservation says 1 carry on and 1 check in. This is not right , you guys can check this information. Maybe I have to look for a different web site for service."
Pros: "Got us there safely"
Cons: "Multiple reservation and confirmation codes became confusing"
Pros: "Window seat & no one sat next to me"
Cons: "Customer service at baggage check in desk. Very very poor and slow"
Pros: "The crew was excellent very very nice . The seats are ok ."
Cons: "Food is very"
Pros: "The people were very kind and very respectful."
Cons: "Well I think this doesn’t have nothing to do with the airline, I guess... any way the airport is dirty, and very to buy something you got have more money than you think, the salesperson are not friendly. To get to the plane they checked everybody’s luggage again in the crazy way!"
Cons: "They made a mistake at the check in counter and gave my wife someone else’s boarding pass which was for a different flight. As we tried to board the flight, the woman at the gate told us it was the wrong flight and wouldn’t let her on. I showed her our reservation and she refused to help. She kept pushing back and told me the other flight arrives at the same time which wasn’t true. It was an hour later. She had no interest in helping us resolve this issue until I had To get assertive and threaten to file a complaint. I boarded the flight and the flight attendants questioned us why Y wasn’t on the flight. I told them she was stopped. After lots of back and forth the woman at the gate realized the mistake. Y boarded the flight. We didn’t receive an apology for the horrendous treatment of a customer. At this point we had nowhere to store carryon."
Pros: "It was my first time flying with LATAM and I loved it! The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!"
Pros: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "We flew Latam to go snowboarding in Argentina. The moment we arrived at the desk to check in, it was chaos. We waited in line for almost 2 hours to check in. When we got to Buenos Aires, our snowboard bags had not made it on the flight. Having to deal with Latam agents who hardly spoke English and were not helpful at all was intensity frustrating. Our bags finally got to our destination 2 days later. We had to drive to the airport to pick them up because they were not going to deliver them for another day, so we would have been 3 days without our snowboard gear. Latam did nothing to compensate us for the days lost no did they even seem to care. This is one of the most frustrating companies I have ever dealt with. I booked a return flight on Delta and lost $1000 just so I don’t have to deal with Latam again. Any money you save on a flight is not worth having to deal with this company. Stick with reliable American-based companies with customer service that is up to American standards."
Pros: "Need to improved"
Cons: "About entrainment is was poor, food not good,attention was so so ."
Pros: "The flight was great! The attention getting the boarding pass in Chicago was wonderful! I believe that isabela was the name of the person that helped me with my bags and she was extraordinary"
Cons: "When I was boarding the plain... the people in charge was very rude. I had to give them my carry on bag because there was not space and the way in which they asked for it was very unpolite."
Cons: "I needed to change my flight because of a death in the family. To change my flight was more expensive than the initial ticket itself. That is ridiculous. You should not do that to people. There should be a $300 change fee and that's it. At most. The entertainment would be good if I could hear it - but I couldn't. The sound was terrible. Uncomfortable seats. Barely slept. Overal terrible experience. Also turn on the damn entertainment while we are waiting on the tarmac - why wait until we are in the air? Almost every other airline - all the good ones - Emirates, Lufthansa, and other quality airlines - will let you access the in flight entertainment as soon as you sit. But the change cost of the ticket was the most offensive thing. I feel robbed, in a time of tragedy."
Cons: "We were traveling with 2 children. Seats assigned: rows 15, 18, 32, and 38. Nobody in the crew (from the desk to the plane) was able to solve the problem. We solved it swapping seats with other passengers. We were 4 with 3 carry-on bags. The person who was in charge was very rude. They don't allow us to carry any of them in the cabin and 1 arrived broken. I had no problems like this before, With full flights like this is normal to have to send some luggage that you expect in the cabin to the hold, but in this case the crew was very unclear and rude. The food: it was a short flight and they give us our snack just seconds before the landing. Finally, they lost 1 of our bags. Waiting to see if it appears."
Pros: "The planes were modern and up to date. Good food and friendly service"
Cons: "I loved it all!"
Pros: "Staff and service was great"
Pros: "On time"
Cons: "My flight to Lima was delayed therefore I would miss the connecting flight to LAX. I learned of the delay by overhearing a conversation the employee was having with another passenger. No announcement was made, no options were presented to help the passengers with connection find a solution until we started demanding a solution. This ordeal started at 9pm and we did not make it out of the airport till 1:50am to a hotel for a 6am pickup back to the airport to start the process all over again."
Cons: "Lost my flight after connection with Turkish arrived late and lost my luggage, Latam has no office in Chicago so i had to call, didn't assist me on the phone with changing my flight, sent me to speak with American airlines that was operating the flight, asked for a supervisor on the phone but they declined. Second day at airport i found out they booked me on a three leg flight home at 8 AM althought i was on the phone with them at 1:30 AM and I was never informed about the flight they offered at 8 AM. I ended up paying again for a flight with United the same day."
Pros: "The flight crew was welcoming and helpful."
Cons: "I was very disappointed to discover that I was not able to choose my seat in advance because I bought my ticket from a third party. I ended up in the emergency exit aisle with a seat that wouldn’t recline so I was unable to sleep on my overnight flight. Also the staff at the gate showed up just 5 minutes before boarding, so I waited in line a long time to get my seat- almost an hour. I could not see the movie screen from my seat."
Pros: "Beer wine & whisky"
Cons: "No wifi, uncomfortable"
Cons: "One of the orlando airport Imigration building was underwater. There was a broken pipe. They have to take us to the others Imigration building where we have to wait for suitecases together with 4 other flights. All that summed up to about 4 hours. Lost connection NO personal of Latam was there to help out. Had to buy another ticket."
Pros: "I love this airline! Service, planes, food."
Pros: "The inflight meal was delicious. I was not expecting so many choices."
Cons: "Mechanical problems go start. And the crew in Orlando did not keep passengers up to date."
Pros: "Punctuality. attention of stewardesses"
Cons: "Flightwas canceled and customer service was horrible through the entire experience."
Pros: "The crews were pleasant"
Cons: "The flight was delayed for 5.5 hours first and another 40 minutes after the boarding due to mechanical problems. Instead of arriving at 10 pm we ended landing at 4 am. We were so exhausted and basically wasted the hotel we booked for the night."
Pros: "Absolutely no customer service. Lost my full payment because Latam has no flexibility. They don't need to employ people in a "custom service department " because they don't offer any. Their options for rescheduling is zero. Their reply to all modifications is "no". Not even if you're standing at the boarding gate and they have empty seats. Use any other options for flight. Try Sky Airlines instead."
Cons: "Staff not helpful, announcement's only in spanish despite many English speaking tourists."
Pros: "Free wine"
Cons: "Seats aren't so comfortable"
Pros: "The Dreamliner 787-900 is a great plane, even in economy, and LATAM treated me better than an ordinary carrier, despite the budget fare."
Pros: "The plane was warm which was so nice"
Pros: "Once again, I was impressed with the food and the service. The flight crew was very friendly and accommodating."
Cons: "My entertainment center didn't have audio for one of the movies so I had to use closed caption to read what the characters were saying. I had some issues trying to get the movie to play because the screen froze for a moment."
Cons: "Late flight and my suitcase still in Orlando."
Pros: "Brand new Dreamliner! Plenty of legroom in economy"
Pros: "Flight was great! Crew was great! We've never had any problem(s) et all w/LAN."
Pros: "They did not allow us to either change it or get credit for the flight and lost the money, we could not fly this day"
Cons: "Allow a change or give credit"
Cons: "The flight crew did little to enforce biosecurity measures among passengers who were not wearing their masks properly"
Pros: "Boarding was fast and easy."
Cons: "The food was very bland, we had to wait 25 min on the tarmac waiting for take off."
Cons: "We have could have left, still in airport Mexico City"
Cons: "Cleaning the bathroom"
Pros: "price and speed of embarging"
Cons: "seat confort"
Pros: "Planes and crew are great and look on par with top names."
Cons: "Delayed departure and only snacks served not even water; please give water."
Cons: "It was delayed 2:30 hr"
Pros: "None of the above. Ground crew that does not really understand the costumer."
Cons: "Always remember to present your rights to the crew."
Pros: "very nice timely flight, overall great attention to safety and professionalism, also had plenty of space and great entertainment!"
Cons: "one more pass through cabin with a snack on the 5 hour flight would have been nice!"
Cons: "Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in."
Pros: "Great ground crew, everyone was super polite, plane was super clean and very comfortable seating"
Cons: "El vuelo salió atrasado . Teníamos acientos en AM+. Incómodos El sistema de entretenimiento no funcionó. Pedimos que lo vean para arreglarlo. Nadie nos acercó con respuesta. Mal trato del personal a bordo"
Pros: "Servicio. Puntualidad."
Cons: "Todo bien"
Pros: "Staff was friendly and very welcoming."
Pros: "I loved the food and the movies"
Cons: "The pilot landed really bad i almost return all mu food"
Cons: "The dinner was realy bad. I picked pasta and it was horrible."
Pros: "The boarding and crew was very professional"
Cons: "Have no complaints about trip"
Pros: "Keep some muslim food"
Cons: "Must know that muslim people never eat any kind of pork meat. I was really hungray during the flight"
Pros: "The crew"
Cons: "The front desk staff"
Pros: "Close for connecting and had lots of staff to get you there on time."
Cons: "Food mediocre"
Pros: "That I left MCO on time and nothing else."
Cons: "2 1/2 hour wait in line to check in. then had to rush to gate to make it 10 minutes before take off. Charged us $50 for I am not sure what. Only had 2 carry on bags Had reserved earlier seats but was not honored. Sat in last row on plane next to bathrooms. I will never take this f....n airlines again. Rather pay more or be inconvenienced than deal with this incompetent, greedy so called airlines."
Cons: "1) we lined up to board on time, and then were told one crew member was late- 2 hour delay. 2) because several dozen aeromexica employees were on the flight and boarded first with tons of carry on luggage, all passenger carryons had to be checked, 3) upon arrival at ord at 1am, over 2 hour wait for luggage, with no explanation by staff"
Pros: "The nonstop flight was efficient and the wait was short"
Pros: "Flight attendant were very nice, great prices,"
Cons: "There was nothing I didn’t like"
Cons: "The waiting"
Pros: "Flight from MCO to Mex was very good."
Cons: "We arrived in Mex on time but we had to wait a very long time until a gate was available."
Pros: "Service was good, airplane was comfortable, and each seat has a TV with a good selection of complimentary entertainment."
Cons: "$25 checked bag fee on a flight from USA to Mexico."
Cons: "Their new baggage policy just changed and they no longer include one checked bag in main cabin."
Cons: "Missed flight due to my connection flight being iver one hour late"
Pros: "Everything went smoothly. The crew was friendly. The video and music options were excellent. I got to listen to a 1962 Coltrane/Monk jazz album. Cool!"
Cons: "All was good"
Cons: "They lost my luggage."
Pros: "Everything - the excellent service continued."
Cons: "That our flight was finished."
Cons: "Not knowing where the gate was until 30 min before.No Awro Mexico employee to help with the gate change and monitor was wrong"
Pros: "The food was ok and the shows they put on the tv were good."
Pros: "Flight itself was fine"
Cons: "It took an hour to Check-in in Orlando, seems like every passenger took 15 to 20 minutes to get checked in! Slightly faster in Mexico City but still took 40 minutes. Can't understand with all this modern technology why checking in is still so slow......"
Pros: "On time. Pilot was speeding which was great because we got there before schedule."
Cons: "Nothing. Everything was great"
Pros: "Everything nice fly Ride on time"
Cons: "No flexible headrest on seats No entertainment screens"
Pros: "Biz class seats are still OK, but need refurb. Staff service is great. Will definitely look into AeroMexico for future international flights."
Cons: "I was very upset, because I purchased my baggage and at times of check in it was charged for extra baggage(that I did not have!!) When I questioned the lady at check-in why I was being charged for extra baggage and I did not have extra, she said those were the rules and either I paid or I could not check my bag in, then showed her proof that I had purchased my baggage option online and she stated they don't work with the online policies. That she didn't know why I had purchased my bagged fee online, and still charged me extra. I will NEVER FLY WITH THIS AIRLINE EVER AGAIN!!! She did not even allow me to speak to a manager, she said there was no one above her. Extremely RUDE!!"
Pros: "Everything was excellent except for the treatment in Mexico with aeromexico when registering my luggage, poor customer service."
Pros: "Aeromexico puts delta, United, American to shame. Every time I fly with Aeromexico they have on-time flights, food and drinks included, friendly service and excellent price for tickets. No last second delays or flight rescheduling as happens with US carriers. I'll take Aeromexico ANY day over the shitty US airlines. And for those complaining about info not being readily available in English, it doesn't hurt to learn a little Spanish"
Cons: "They ran out of Corona."
Pros: "2 hours delayed. Unbelievable"
Pros: "Flight staff excellent"
Cons: "Seating sucked"
Cons: "Retra Retraso de 2 hrs sin ningúna explicacion"
Pros: "The flight was on time, the baggage arrived okay and they had a big selection of movies, music and TV."
Cons: "The seats were really small and uncomfortable, so for a 4 hr flight they should improve them. The food wasn't good, they gave just a sandwich and some old fruit."
Airlines flying from Orlando to Santa Catarina have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights