There was a storm brewing in NYC but you would never know it from the flight. Great experience and barely any turbulence considering the storm.
The comfort was excellent
Broken tvs, unhelpful staff, confusing communication preventing smooth travel experience.
Pros: "I had been travelling for 2 days with a bad back & everyone was so helpful with my situation."
Pros: "Upgrade to comfort plus was a bonus!"
Cons: "Nothing. Flying sucks with the pandemic, but delta is doing a great job!"
Pros: "Nice clean plane and every other seat being open is very reassuring."
Cons: "Nothing that I can think of at the moment"
Pros: "Don’t go overboard"
Pros: "Everything about the flight"
Pros: "Comfort+ seats are affordable and give me the leg room I need as a 6'3" adult."
Cons: "Seems like Delta provided free upgrades to families with small children in Comfort+. This impacts the flight comfort for us paying customers. Recommend readdressing this policy and not placing small crying children in Comfort+ for free."
Cons: "More cramped seats than Southwest."
Cons: "long delay in boarding"
Cons: "I requested a seat with extra legroom due to a medical condition over a month before the flight. I was not granted my request and was in pain for most of the flight."
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Pros: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Pros: "Everything about Delta has been great. Especially the attitude of the staff"
Cons: "Cramped seats, rude flight attendant"
Pros: "Crew was excellent. Love the delta app so we could watch movies"
Cons: "Wish there was in flight entertainment on the seat back. Also charging capacities in the seats."
Cons: "Due to flight delay I missed my connecting flight, was downgraded, didn’t get my meal and was late arriving."
Pros: "Flight was above average, on time"
Cons: "Nothing really. It was a short flight"
Pros: "Hands down one of the best flights ever. Great seats, great leg room, amazing crew; I even met some good people on the flight. All around pleasing experience."
Cons: "My only complaint is the food. Some of the other airlines feed us real food, I want to pay for something a bit better. Still a great airline!"
Pros: "Didn’t like security. They were rude"
Pros: "Good boarding process. Friendly flight attendants."
Cons: "Its a long, long flight so can't really complain too much. Overall, it was a good flight."
Cons: "Crazy rough, fast landing but not boring!!!"
Pros: "Breakfast was quite good, rest of the food was maximum average like on the other Delta flights I flew on this travel."
Cons: "The seats in business class are horrible in flat bed mode. The crew did not pay much attention, was quite bored, not well organized, service was less than average. They forgot the coffee for breakfast although they had only to care for 8 people."
Cons: "Flight was 30 minutes late because the gate was understaffed. During the flight, the crew told us they couldn’t serve us because of turbulence, but then served first class."
Pros: "Got upgraded to comfort class it was comfy"
Pros: "I had a whole row to myself and was able to sleep"
Cons: "No movie selection, no blankets."
Pros: "Staff was friendly. Flight was smooth."
Cons: "Media kept freezing. They had to reboot the system several times."
Pros: "We have been on 6 flights over the last 8 days, all with Delta and we have already started telling people how wonderful the service was. Sherry on this last flight was amazing, working so hard all by herself as our flight attendant. We were very impressed. And the pilots all came out to say goodbye and thank you. All very nice...esp for me who needed some wheelchair assistance. We will certainly fly with you again in the future."
Cons: "Smaller plane but ok for short flight"
Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Pros: "Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous."
Cons: "Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well."
Pros: "Friendly staff, good service in First Class. Had the side with only one seat -- nice to have no neighbors."
Pros: "Kayak tells u the baggage claim and the new gAtes"
Pros: "Early boarding for family. Flight crew was decent"
Cons: "Super cramped seats. Entertainment system was broken. Only small snacks and drinks for a 5.5 hour flight"
Pros: "Food was best in a long time. Steak salad was excellent, as was the little chocolate mousse."
Pros: "Friendly crew"
Cons: "Seats too close. Food lacks salads. Fruit salad tasteless--fruit not ripe--looks good, but no taste."
Pros: "Good crew"
Cons: "No entertainment"
Cons: "One crew member was running late. So we could not start boarding until she got there. Which created a chain reaction of events making the flight late. She was not a pilot. So why couldn't we begin boarding while waiting on her?"
Pros: "30 min. early!"
Cons: "Only pretzels"
Cons: "The flight from Las Vegas was delayed for a very long time, and then diverted to Huntsville, Alabama, because of weather in Atlanta. I understand that was beyond Delta's control, except for the fact that its Atlanta hub is grossly overused. But my connecting flight in Atlanta was canceled, and its "dedicated" phone line to re-book the flight was completely unresponsive. The employees in Atlanta were, as they usually are, surly, and myself and fellow passengers had to wait on line for hours in the wee hours of the morning to be re-booked. Oh, and Delta lost my suitcase in Las Vegas, with all my clothes and a business file, and it has not been located."
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
Pros: "On time departure."
Cons: "Aircraft condition is very poor. Inoperable inflight internet."
Pros: "That we got there on time. And landed safely."
Cons: "Honestly I have no complaints but they could at least serve something for a 6 hour flight"
Pros: "Yes everything was great"
Cons: "Nothing everything was great"
Cons: "The experience was excellent."
Cons: "I got assigned seats but when we got our boarding passes we were seated several rows apart, not in the seats I got when tickets were purchased months earlier. So we got reassigned to near back of plane, not at window seats, near several families with small loud children!! Not pleasant!"
Pros: "Being relatively on-time was nice for a change."
Cons: "Seats are tight / uncomfortable. Crew could be better at spotting intoxicated passengers and not continuing to serve them."
Cons: "The seats felt like I was sitting on a concrete block. HORRIBLE!"
Cons: "Everything was fine"
Pros: "Not much. I did arrive to my destination with my bags!"
Cons: "My flight was delayed boarding and.leaving the runway! There was very choppy communication as from the airlines as things changed. I arrived and hour late from an already late flight! The attitude of the attendants was not the best either. They seemed to be tired and it showed in their service."
Pros: "The boarding process was easy. Crew was friendly. In flight movie selection was great."
Cons: "Seats were uncomfortable and some passengers could have used a little deodorant."
Pros: "Efficient crew. Boarded the plane on time. Got to destination on time."
Pros: "in flight entertainment"
Cons: "on time flight, crew member courtesy"
Pros: "Very convenient"
Cons: "The check in process was like a goat rodeo. Very very very slow."
Cons: "I would blame this on myself but had a second incident with CheapoAir. The date was wrong and neither cheapoAir NOR AA would help me to fix it without extravagant fees. Ended up eating the ticket."
Pros: "Seating was comfy with techy was to entertain yourself."
Cons: "Boarding was delayed due to the plane not being ready. Baggage handling absolutely destroyed my wife’s new luggage. Her suitcase came with a cover to help keep it clean. The cover was ripped in several locations and the whole side of her suitcase was blown out. We will have to purchase new luggage."
Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."
Cons: "Not much room at all."
Pros: "Very comfortable flight!"
Pros: "The flight attendants were really nice."
Cons: "No tv in the headrest."
Pros: "Pilot did well on rainy flight"
Cons: "Only pretzels for snack"
Pros: "The crew was very nice and helpful."
Pros: "There is not much to like when you over charge for seats and have staff who don’t accomodate for family to sit together or someone with a disability who needs to use the restroom often to sit on an aisle seat."
Cons: "Staff has horrible attitude. Price for seats and luggage is ridiculous."
Cons: "No food"
Pros: "The crew was pleasent and helpful"
Cons: "Didn't get my bag, on either end"
Pros: "Not much to like. So disappointed especially that I paid a premium to flight during holidays to Paris. The plane was so old it still had ashtray casings and the old crt TVs that hang from ceiling. Seriously in 2017 a transatlantic flight like this brought me back to the 90’s (sans the nostalgia)."
Cons: "So crowded and narrow isles that the stewardesses kept banging into the seats because the cart barely passed through."
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Cons: "Meals were minimal. Entertainment system is archaic. Seats tight and narrow and hard."
Cons: "food purchase options limited on a long flight"
Pros: "Except for narrow seats, all fine"
Cons: "Narrow seats (we were in exit row, so plenty a leg room)"
Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Pros: "Non stop flight.wifi."
Cons: "Seat were stuck..both ways..not able to change the position ..no entertainment for long flight. Ground staff forced us to check in the carryon w/o checking the aircraft."
Pros: "Food was good and service and crew were excellent"
Pros: "I like the fact we got to Dayton 20 minutes early!"
Cons: "I don't like the fact that we don't have access to the overhead"
Pros: "The flight crew was excellent"
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Pros: "Flight was on time and prompt."
Cons: "Stayed on the run way for a bit"
Cons: "Can not check in online!"
Pros: "Great aircraft and a very attentive cabin staff. Food and beverages were served by friendly and pleasant attendants despite a full economy section. It isn't easy to be pleasant in such circumstances, but our cabin staff were - and this on an American airline!"
Cons: "Knee room was sparse but a considerate person in the seat in front of me keep her seat upright through the flight. I thanked her for that after we landed."
Pros: "Appreciated the extra legroom and food and drink service, even on a short flight. Crew seemed very friendly."
Cons: "It was way too cold. We shouldn't all be bundling up in scarves and jackets. I've noticed that European airlines manage nut to freeze the passengers, so three must be a way to adjust the standard temperature on planes a but more."
Cons: "Carry on luggage does not fit for the whole plane. We had to check and wait for it to be unloaded in the jetway."
Pros: "Good space, the seats reclines almost flat, very close to a dreamliner."
Cons: "The tablet entertainment is complicated."
Cons: "Leg room - i feel like it's the smallest of any carrier worldwide."
Pros: "I was 10 minutes late for the flight. People were still lined up to board and the customer service agent taking the tickets refused to accept mine and told me I would have to reschedule. Instead of allowing me to board in line with the other passengers, they choose to delay the flight by another 30 minutes to put in a request to pull my luggage from the flight. It would have been so much easier to just let me board. I've been a few minutes late before and have never been treated like that by any airline. Very disappointed in American Airlines."
Cons: "I was 10 minutes late for the flight. People were still lined up to board and the customer service agent taking the tickets refused to accept mine and told me I would have to reschedule. Instead of allowing me to board in line with the other passengers, they choose to delay the flight by another 30 minutes to put in a request to pull my luggage from the flight. It would have been so much easier to just let me board. I've been a few minutes late before and have never been treated like that by any airline. Very disappointed in American Airlines."
Cons: "I was supposed to be there right now, but I'm still waiting in Chicago for my connecting flight to Dayton that was delayed."
Pros: "The cue was great. Did not try the food! Overall I had a ver good experience. The seats on the airline needed more leg and seer room . The space was uncomfortable. And I am not a fat person"
Cons: "I guess the same! The crue was very nice and helpful! It's the space that was shared with the other person that was painful"
Cons: "The flight was operated by American Eagle, on a small regional commuter jet. We had to board from the tarmac and climb a steep flight of stairs to board. Not advisable for anyone with limited mobility."
Cons: "the crew was terrible they seemed angry and were rude to people on the flight, very uncomfortable seats"