comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!
Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there.
Seats in economy are a little uncomfortable, but to be expected.
felt Agent's kind care of elder (me) at Airport. Thanks.
Full of passengers. Code Share!?
Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year.
Food, dirty bathroom, smells badly and more
They would not accomidate a flight change after I was delayed in an accident getting to the airport. One desk said there was a seat on the earlier flight and sent me out of the gate area to the front of the airport. When I got there a few minutes later they said no there is no seat. I was upset because I had to wait 6 hours now and go back through security again. I asked to speak to a supervisor. They pertended not to understand. I was persistant and then they siad oh here is a seat on the 1:00 flight. Then he goes do you want window or aisle. If there was no seats whey do I have a choice?
Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value.
Our Vegan meals were rather tasteless and uninteresting. The only entertainment was what we brought with us and overhead monitors.
I missed my flight to Osaka, cause must claimed baggage, re-checked and immigration & security clearanced in at Pudong.
Attendants tried to make a 10+ hour flight as comfortable as possible
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