Daily cleaning, installation of cabin HEPA filters on flights from Santa Fe to Africa
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Scores according to KAYAK customer reviews
Pros: "Crew was amazing, doing a good job keeping everything moving"
Cons: "Food was not good, bland"
Pros: "Crew kept us informed about delay"
Cons: "Deplaning slow"
Pros: "We arrived earlier than expected."
Cons: "I noticed two flight attendants hand hot beverages without looking at you when they pass it to you. Its a bit dangerous, especially if it accidentally spills on you. The Japanese translating flight attendant for flight UA78 on 3/27/19 was gruff and rude in her tone of voice. She needs some help!"
Cons: "Communication about the delay was poor. The captain acted like he had no idea how maintenance clearances work."
Cons: "Watched a handicap elderly lady put in the middle of economy and a young small healthy male bumped to first class. crew not prioritizing the elderly. With 16" of isle space an eastern crew member tried to push a airline wheelchair down the crowded isle. Treating paying passengers as llivestock"
Pros: "Cabin cleanliness is below average"
Cons: "Cabin service is average"
Cons: "Not a kind service"
Pros: "crew members on board"
Cons: "Delay after delay. Very unpleasant experience with United. No accommodations or attempts to do so."
Pros: "The movie selection was great. I did start to feel quite ill as we were taxiing to the gate and the attendant was kind enough to open the restroom door"
Cons: "This flight was operated by United ugh!, we didn’t get the extra leg room seats we requested. The flight attendants were not very helpful"
Pros: "The entertainment can stream a large library of movies to your device"
Cons: "Seats only marginally comfortable, weather delays caused us to leave very late (although I made my connections, many did not)."
Pros: "Nice staff, helpful front desk and flight attendants."
Cons: "No wifi, carry on fee, small seats"
Cons: "I was very cold!"
Pros: "Just couldn't recline enough to sleep"
Cons: "Pretzels were the only free food available."
Cons: "Long check-in time, bad in flight service, dalyed luggage arrival."
Pros: "I LIKED THE WAY I WAS TREATED BY PERSONNEL AT FLIGHT DEPARTURE ZONES ESPECIALLY IN VANCOUVER AND CHICAGO. WHEN BOARDING THE FLIGHT ATTENDANTS WERE POLITE AND HELPFUL IN GETTING MY CARRY ON SUITCASE PROPERLY STOWED."
Cons: "THE OPTION TO WATCH TV WAS NOT USED AS I PREFER READING AND CHATTING WITH FELLOW PASSENGERS AND I DID BOTH!"
Pros: "Everyone involved in making sure that everyone's travel EXPerience was superior; is to be given high praise."
Pros: "What wasn't there to like it was truly amazing. I had a great time."
Pros: "Take off and landing very good"
Cons: "No UBS port to charge cel phone or tablet. The chair few reclination. The food few and so spicy"
Cons: "The crew when boarding was very rude, my ticket said ask an agent for an assigned seat and the three people from delta I spoke with were very rude and the first two completely treated me like I was nothing but a bother for asking for assistance. The third lady just said it was overbooked I didn't have a seat she was busy with other stuff and would deal with me later to listen to for my name to call. Not impressed with deltas service at the airport. The flight crew was very nice."
Cons: "Getting bags checked was a nightmare in Bozeman with United. Way understaffed behind the counter. This is a typical problem in Bozeman at Peaks."
Pros: "kept on delaying and didn't take off until almost 3 hrs later"
Pros: "Flight was on time & not completely full."
Cons: "The terminals for plane changes are TOO far apart!!"
Cons: "The worst cheesburger ever...you ran out of my first 3 choices"
Pros: "Nice spacious quick flight."
Cons: "No free Wi-Fi"
Pros: "I could not find anyplace on the United reservation to enter my TSA Pre check number. As a result, even thought I am 80, I had to wait in line and disrobe at Hartford CT airport."
Cons: "It would be helpful if Kayak or airlines could highlight or include the TSA Pre number automatically on check in."
Pros: "Barb M. was at the front desk at the United Lounge. She is an incredibly kind human being. I was very sick and this flight was delayed so it was going to cause me to miss my connecting flight overseas. She tried all that she could to rebook me on a different flight but the problem was the destination's air traffic control, not the airplane, so it wasn't going to fix the problem. I was able to rebook my connecting flight, at a cost, but at least I wasn't going to miss it. Barb went and made me hot tea with fresh ginger, mint leaves, and honey for my throat. Through a difficult situation, she was a ray of sunshine and kindness."
Cons: "Every time I travel United, it is delayed. I don't understand why. In this situation the problem was the airline so I understand that is beyond what United controls."
Pros: "Punctual departure and arrival"
Cons: "The A319 that was used appeared quite tired. Strange irregular banging noises were heard and felt under the wing root area as jet taxied out of Santa Ana. After landing, a very high pitch squeal started and lasted 5 minutes after engine shut-down. Finally, there was a very loud "sawing noise" coming from under the aircraft after parking in the terminal that others commented about the loud sawing noise. Canadair aircraft was much nicer and quieter that was used from SFO to Santa Ana."
Pros: "Flight arrived on time despite overbooking issues that delayed the take off."
Cons: "A large and very loud group was on board, switching seats and being disruptive. The flight crew did nothing to quiet them or keep them from annoying everyone else."
Pros: "That I made it home safe"
Cons: "Tuberlance services late arrival"
Pros: "Everything went smoothly!"
Pros: "Boeing planes are very comfortable. No pressure Really nice experience"
Pros: "Wonderful and kind crew. We flew out at 6 am so I slept the whole time and it was nice and quiet."
Pros: "They let us deboard plane after they found out it was delayedcrew did give out extra snacks. And gave out pillows and blankets to some people"
Cons: "They didn't give us frequent updates. Even after pilots landed they took a while to leave."
Pros: "We appreciated the free wifi and programs on the Wichita to Denver flight. After landing in Denver, my husband's back was hurting and they upgraded our seats for free."
Cons: "Sadly, there was no free wifi on the longer flights from Denver to Los Angeles."
Pros: "On time coming & going. Friendly"
Pros: "The crew was fine."
Cons: "It was hot on the plane the entire flight. The seats are too narrow and not enough leg room. I sat in the middle seat and sandwiched in between two tall men , so I had no room to move on a 3 hr flight. Seats not comfortable for long travel. Too many people have large luggage that should be checked not carry on."
Pros: "The actual flight was good. Didn't eat or drink so don't know. The less than perfect rating was because we left an hour late. Don't know how they handled folks with connecting flights but that can be a very stressful situation."
Cons: "That it was late"
Pros: "No hassle direct flight overnight."
Cons: "Ignoring the SHITTY, SHITTY, SHITTY airport experience that seems to be unavoidable, the on board entertainment that one had to pay for required a card swipe, but the reader didn't work, so I didn't get to use it."
Pros: "They were on time."
Cons: "They changed my seating choice."
Pros: "Great short flight"
Pros: "Window seat, overall comfy seats, nice headrest. There were fireworks being set off somewhere in SF as we landed...so cool to see them from above!"
Cons: "Flight attendant woke me up for beverage service. Sleep was way more important."
Cons: "I missed my connection due to long lines in customs and security. United was unable to get me another flight out that day and I ended up taking a bus back to Milwaukee instead."
Pros: "Crew did an excellent job of taking care of a patient with a medical issue."
Cons: "Everything was good!"
Cons: "How rude the women airline attendants are /the extreme lack of leg room"
Pros: "I have RLS, & usually am in agony after 1 hour of sitting, even with pills . The ride was so comfortable I made it 5 out of 6 hours without pain . The higher seats in the larger plane were a lifesaver ."
Cons: "The zesty ranch snack burnt my mouth, maybe have a substitute.?"
Pros: "The staff at the terminal as well as on the plane were very helpful and curteous"
Cons: "-Was a United flight despite being billed as Lufthansa, I always try and avoid United as I have had bad experiences in the past. -Was unable to choose seats online. -Upon check in was told that only middle seats were available for my partner and I away from each other even though we showed up 6 hours early in order to get good seats as we couldn't check in online. -We then paid extra to get seats next to each other (250 bucks) and the entertainment systems in those seats were broken. -When we told the flight attendant staff they said there was nothing they could do and were rude. -When trying to explain the situation to United Customer service they were also rude."
Pros: "The flight attendant was pleasant, and the flight and landing were smooth."
Pros: "Economy Plus seating was quite comfortable. Movie and TV selection options provided wide variety which gave me an opportunity to view several titles on my wish list."
Cons: "The menu card did not provided selections for this flight and the crew description was very broad - pasta or noodles. For example, "ravioli with marinara sauce or chow mein with vegetables" would have been more helpful."
Airlines flying from Santa Fe to Africa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Santa Fe to Africa
Masks required on board, masks provided on flights from Santa Fe to Africa
Social distancing seating
Middle seats unavailable to book on flights from Santa Fe to Africa
Testing for antibodies, testing for symptoms for flights from Santa Fe to Africa
Waiving of change fees. Search flexible flights from Santa Fe to Africa