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Top 4 airlines serving Seoul to Shreveport
Scores according to KAYAK customer reviews
Cons: "The lounge is a bit far from the departure gate, so I waited with regular economy class travelers. It would have been nice to have had a closer dedicated area for business class."
Pros: "Absolutely nothing."
Cons: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Pros: "All okey except earphones issue .. doesn’t works to be connected"
Pros: "The crew was unparalleled. Really. Attentive. Friendly."
Cons: "Nothing could have been better beyond the signs at the gate."
Cons: "Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards."
Pros: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
Pros: "Entertainment, vegetarian options for food"
Cons: "Bit more comfortable seat"
Pros: "crew is good and helpful."
Cons: "The food was terrible. Needs to improve the quality of the food."
Pros: "Everything was good and nice. Had a good time and felt welcomed. Had a really good experience."
Pros: "I liked everything. Plane ride was nice and I felt welcomed. Had a good experience."
Pros: "Great service, as always. Very comfortable flight."
Cons: "In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)"
Pros: "Crew was OK."
Cons: "Seats in business class extremely uncomfortable, almost no recline. Very old entertainment equipment. Really disappointing flight given lack of comfort in business class."
Pros: "Crew and flight time"
Cons: "Entertaiment - pleasee TV"
Pros: "Entertainment and boarding"
Pros: "Everything was good"
Cons: "Veg Food"
Pros: "Qatar is impressive. The airbus was incredible."
Cons: "It would be noce for flight attendants to give coughing passengers a mask. 12 hours on a flight next to two sick people."
Pros: "My mom traveled alone for the first time. She doesn't speak English very well. I'm so impressed with the crew that they took good care of my mother. They understood her super broken English and served her real good vegetarian food. Thanks again."
Cons: "not so much."
Pros: "Nothing about American Airlines Never ever to travel with it again"
Cons: "Passengers service bad Air hostesses just rude I Don’t even know why someone wants to work When they can’t even smile There were few seats were empty but they were offered to fellow passengers who happens to be different colors Person Then me America airline lost my family business for ever"
Pros: "The plane had everything I could want."
Cons: "Unfortunately, the plane was late, prompting me to miss my connecting flight. These things happen, I understand, but most upsetting was the fact that Qatar Airways provided very little information to those of us missing our flights. While on the plane, when those of us with short layovers mentioned that we may be late, we were told "you'll be fine - they hold the planes for a bit." When we deboarded the plane from New York, we ere wrangled into groups depending on our destinations. Many of us assumed that we were going to be taken to our next flights as we had been told they would be waiting for us. The airline rep in charge of my group refused to tell us any information, however, only admitting after we got confrontational with her that we had missed our flights. She then offered no information about what would happen to us, telling us we'd find out when we got to the rebooking counter. Very unprofessional. I was told that I would have to wait for another 24 hours for the next flight, necessitating that I would spend the night in Qatar. I was put up in a hotel that was decent, but again that offered very little in terms of customer service. We were given an $80 meal allowance, but despite me not using it, I was nickeled and dimed in other aspects to where I ended up paying $20 to help reschedule a flight that I had missed in my destination country. The whole ordeal was a nightmare and mostly due to poor communication and very cold, almost robotic interactions with the QA staff on the ground in Doha."
Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Pros: "air hostess very nice polite five star"
Cons: "seat alloted"
Pros: "Like before,Awesome experience provided by inflight crew, who attended to all your needs for this 4 hour long flight Made us feel really at home!"
Pros: "It was on time."
Cons: "The food sucked."
Pros: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Cons: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."
Pros: "crew is very professional"
Cons: "this plane is really old and junky. other flight times on this route get a much better plane"
Pros: "Excellent service. Excellent quality of food."
Pros: "The service on board is excellent"
Pros: "Access to entertainments"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Pros: "12 hrs transit must give Hotel, without Hotel it was bad!"
Cons: "More than 10 hrs transit must give Hotel !!"
Pros: "inflight and qatar airport crews were accomodating eventhough there were backlogs due to delays caused by snow storm."
Cons: "The Ground crews in boston airport were not accomodating."
Pros: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"
Pros: "Cabin was very nice with modern equipment and food and refreshments were provided frequently. Entertainment options were great too. Cabin crew were very pleasant."
Cons: "Connecting flight from Philadelphia to Doha was delayed by 5 hours due to some technical errors. By the time we arrived in Doha, there were no more planes heading to Manila. We did get booked a free night's stay in a hotel in Doha along with transport to the airport"
Pros: "I have made more than 6 round trips on Qatar Airways for AMD-ORD-AMD in last 18 months and can not be happier!!"
Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Pros: "Excellent staff, good service."
Cons: "A Long. Trip"
Pros: "Completely satisfied. Excellent all the way!"
Cons: "Everything was perfect. Thank You."
Cons: "same remark : Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pros: "Everything is good thank you so mach !!!!"
Cons: "No entertainment"
Pros: "Flight. Conections"
Cons: "Change flexibility, helpfulness"
Pros: "The hotel stay was haven on earth. The ride from hotel to the airport was excellent."
Cons: "Nothing Everything was the best"
Cons: "The seat didn't have any inflight entertainment"
Pros: "The hospitality of the crew in both flights from Atlanta to Doha and from Doha to Chennai"
Cons: "The seats were not that comfortable for a long flight and i had a very disturbed sleep"
Pros: "Decent leg room. New plane."
Cons: "Only one meal was served in about a 6 hour flight. By the end of the flight I was famished."
Pros: "Amazing airline with excellent crew and ground staff ever willing to help!"
Pros: "Best Arab airline so far.5 star but if I could give more i would"
Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Cons: "Bigger seats the new ones are way to narrow"
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "Muslim food"
Cons: "Still don’t have my luggage yet"
Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Cons: "Everything was OK"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "Fantastic gate agents!"
Cons: "The food was terrible."
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Cons: "I congratulate the KLM crew!"
Cons: "Not being 1 hour late"
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Pros: "I love the food"
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Cons: "No reading light in my seat..."
Cons: "lost baggage"
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Pros: "Friendly staff"
Cons: "Leg room"
Pros: "Employees were very friendly"
Cons: "The seats were very small"
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pros: "Very friendly and helpful crew."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Cons: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Cons: "Didn’t happen."
Cons: "Flight was cancelled."
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Pros: "Very friendly service!"
Cons: "Amesterdam airport employee was really rude"
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."
Pros: "The staff and crew"
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pros: "Good and plenty of food available."
Cons: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Pros: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
Cons: "Not a thing. Good airline, all the way around"
Pros: "The crew for the rear of the plane for this flight was fantastic."
Cons: "More Woodford reserve. Was only 1 available."
Pros: "The beverage selection was good and entertainment was good - no delays and early arrivals - boarding was easy and well managed"
Cons: "Aisle seat Middle Row D, Economy class, very little leg room- 175cm/5’9” - not enough knee space to stretch out without burying your knees into the seat in front- dinner meal was good - snack was subpar - no replacements for snack if you didn’t like your 1st choice - didn’t have that problem but a woman 1 aisle up was rudely addressed by the flight attendant for asking if she could discard her sandwich in exchange for Ramen- the same attendant even loudly told another attendant not to girl this poor lady some noodles - they cost $1 at the store - don’t know why she was holding out and making a scene over Ramen"
Pros: "The crew was great, the pilot was talented and the on boarding process was quick and smooth."
Pros: "Very sociable crew, Appreciated the complementary food & wine"
Cons: "I t somewhat frustrating to have to go through 2 complete screening checks. I realize that this issue is not American Airlines but rather results from ????"
Pros: "The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us."
Cons: "Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this."
Pros: "Direct flight from Sioux Falls to Dallas"
Cons: "We turned around due to equipment issues and had to spend the night. While American picked up the tab, instead of staying at one of the hotels on-site, we were shipped via bus to a low-rate hotel roughly 45 minutes away. Did not feel safe that night!!"
Cons: "It would have been helpful if American Airlines would notify passengers when they have selected a window seat where no window exists. I am very broad shouldered and that extra 3 inch well the window creates is crucial for me. Terrible 4 1/2 hours in a very uncomfortable position."
Cons: "The hardest thing about any air travel is cramp seats in coach. That being said, AA makes the best of your cramp quarters with free online movies and television, and a power outlet for your cell on the headrest in front of you, which is so convenient and makes up for the tight seating!"
Cons: "The flight was delayed twice and ended up arriving hours after schedule. I get sometimes this happens. I was frustrated bc we were boarded and seated, ready to taxi with no pilot! It took another 30 minutes to get one! I realize when flights are late there are ripple effects but this was excessive."
Pros: "One of our fellow passengers was willing to change seats so my wife and I could sit together."
Cons: "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."
Pros: "The pilot got us to Dallas ahead of schedule which was a big help because I was concerned about making my connecting flight. The stewardess assured me of the process and said not to worry."
Cons: "The food combination was a bit strange and we need a non spicy option. The bibimbop was good because I could control the amount of spice."
Pros: "Crew was nice"
Cons: "Not enough leg room. They did a gate change and I almost missed the flight because nothing was announced and when I looked at my phone app it had the previous gate."
Pros: "Front area had nice amount of leg room. Back was so tight i couldnt even reach my bag under the seat in front of me."
Cons: "$20 for wifi is a rip off!! Delta includes free wifi on international flights. Some prople need to work and paying for internet on an 8.5 hour trip was ridiculous. Food options were not that great either. Pasta was supposed to be vegetable pasta but no veggies to be found. Not healthy options."
Pros: "Our luggages were pulled out of the plane without prior consent. Can’t deliver till the next day. Created a traumatic experience for our trip"
Cons: "My flight got delayed at least 3 times!"
Pros: "30 year old plane! Needs to retire this aircraft and move into the 21st century!"
Cons: "No outlets no individual monitors"
Cons: "Bit of delay."
Cons: "We were stuck in the plane at the boarding gate for 2.5 hrs with no water or food or able to get off and wait in the airport. This caused us to miss our connecting flight and not make it to Iceland causing us to lose hundreds of dollars in accommodation and car rental etc fees in Iceland. American dis nothing about it."
Pros: "Informed in cell phone about flight delays."
Cons: "Delayed flight. I was informed of the three-timed delays. Eventually, the flight met the 2nd one."
Cons: "Obnoxious amount of confusion at gate. Employees continuously announced and posted conflicting departure times. Was shocked by lack of assistance in finding new flights, alternative methods of transportation to destination, etc. Eventually rescheduled for red-eye flight the following day (over 24 hours later). Found alternate transportation. Don't feel like I could trust AMERICAN with my travel plans again."
Pros: "Quick takeoff and landing. Very smooth ride and friendly crew."
Cons: "Flight was delayed"
Cons: "Air conditioning seemed to be inoperative. I asked the flight attendant and they said they couldn’t do anything about it. When it’s a 12+ hour flight that’s a problem"
Pros: "The boarding was quick and easy."
Cons: "This was my first time on a British Airways flight and I wasn’t to pleased. I asked for a soft and the crew member took nearly an hour to bring me one. I was sitting in a crammed seat and to make it worse the tv wasn’t working. It was on but I couldn’t change any channel. It was over a 6 hour flight that seemed even longer."
Cons: "American Airlines won't let you buy emergency row exit seats (or bulk head) because the 'code share' prevents them from advance seat sales. I was told I could do it at check in in Los Angeles. But those seats were sold out long before we even got to LA! I contacted American Airlines Customer Relations about 1 month prior to my flight. I completed their online form detailing the problem and asked if there is any way I could buy extra leg room seats. But they never even bothered to respond. I got the automated email acknowledging receipt of my complaint and assuring me I would be contacted soon. NOT!!"
Pros: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Cons: "Delayed 2hrs"
Pros: "The entertainment system and quality of selections"
Cons: "Sun Light from another passenger’s window was shinning in my eye. But I suppose that’s not Americans fault lol"
Cons: "Flight was delayed for nearly 5 hours. There was no accommodations for the delay, except for apologies. Very limited snacks were provided, but this huge delay cut into our reservations and vacation in our resort."
Pros: "Having flown many international airlines, I was proud to give American the highest ratings for quality and general hospital."
Cons: "More up to date movies would help"
Pros: "Everything else was great - including rest of crew"
Cons: "plane departure was delayed after boarding because the pilot hadn't arrived from local residence or hotel to SFO in time - as a result we sat on tarmac for half hour or more before departure AND because we arrived late we sat on tarmac for awhile waiting for an arrival gate to open at DCA"
Cons: "Tv was out the entire international flight. When I asked the flight attendant for help he said that "wasn't his job" and walked away. When I asked another attendant for help she said there wasnt anything she could do and that their "tv's suck". Rude crew, uncomfortable, cheap."
Pros: "Entertainment Captain Food"
Pros: "Great flight!"
Pros: "Flight left late, due to mechanical problems, but managed to arrive only a few minutes late"
Cons: "No food available, even though flight departed at noon"
Pros: "Snacks, meals, movies"
Cons: "Too squishy Flight attendant didn't give us a card to fill out for customs. She just walked right by quickly without asking."
Pros: "Staff was very nice; very courteous."
Cons: "We were delayed for 2 hours! I had a premium seat but still ended up boarding with Group 6. Almost ran out of room and had to check my roller. Not happy with late boarding given that when I booked my ticket, it said I'd have priority seating."
Pros: "Not much to like, plus we were late"
Cons: "Seats were uncomfortable, no in-seat or personalized entertainment."
Pros: "Got me there eventually"
Cons: "One hour delay"
Cons: "Crew behaviour is ridiculous. She says I am not here for listening you, you have to listen to us only, otherwise we will call security"
Pros: "Movies and food"
Cons: "I went and picked up my luggage in Dallas and an AA rep ensured me my luggage was going to El Paso in my flight ... Not true"
Pros: "The crew was courteous and very nice."
Cons: "The aisles are too narrow. As passengers are boarding and you sit in the aisles you are constantly struck. FAA should investigate with the decreased aisle width and distance between the seats, can the evacuation be completed within required time, in an actual emergency. American Airlines is endangering the lives of passengers. And the cramped conditions are contributing to the hostile actions of some passengers. What does it take to do what is right?"
Pros: "The AA app for entertainment works well, friendly crew."
Cons: "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."
Pros: "Bought a ticket from Alaska Air, but got farmed out to American, If I wanted to fly in American, I would have bought a ticket from them. This also made checking in a lot more confusing..."
Cons: "The plane crew was great. The ground crew in Paris was terrible. They were so rude and unhelpful."
Pros: "On time. Quick boarding."
Cons: "Being late, i already have long wait at the airport"
Pros: "This flight was comfortable and the crew was very nice"
Pros: "I messed up royally, as a result, I missed my flight to Miami. However, they were able to put me on the available flight without the extra cost to me. Thanks a lot."
Pros: "The flight board on time, the crew was hospitable and seat was comfortable."
Cons: "Nothing really"
Pros: "No problems."
Cons: "More comfortable seats. Insulated windows-the window cover was so hot I could not touch it."
Pros: "Crew was superior. Helped switch seats and get to my transfer on time"
Cons: "Not have a two hour delay because a passenger had a nose bleed!!"
Pros: "787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about."
Cons: "The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket."
Pros: "Flight was smooth and had great entertainment."
Cons: "Food was plane food however it was adequate."
Cons: "25 people aprox loose the connecting flight"
Cons: "The uNited app could not stream video well. The connection was too slow. Too much buffering."
Cons: "Again crew seemed annoyed with people. The flight was delayed 2 hours. The person giving info and safety demonstration talked so fast no one could understand them."
Cons: "We were delayed over 3 hours due to a mechanical issue."
Pros: "short flight, dont think it has to do with the airline"
Cons: "as metioned before bording agent was innesasarely rude"
Pros: "I got an upgrade to economy plus for the first time in my life. The supper was good, the service was efficient and the staff was courteous, one of the best flight crews that I’ve had with United flights, and the extra leg room was a great welcome."
Cons: "The snack and breakfast were left to be desired. Upon arrival to destination, we had to wait for one hour and ten minutes for a gate to be available in spite of clear weather. I made my connecting flight just in time. Many other passengers missed their connecting flights. In this situation, it would have been appreciated if there were staff to direct us to help speed up the process, but most passengers with connecting flights were running around like headless chickens and loosing patience as we were left to fend for ourselves. Once again, United managed to drop the ball."
Pros: "Just feels like seats get smaller & smaller"
Pros: "Food drinks and movies"
Cons: "The seats were comfortable and the plane clean. Take off and landing smooth ."
Pros: "- Crew was attentive."
Cons: "- Personal device entertainment was intermittently functional, had to use the poor onboard display for entertainment. - Internet access was $39.99 for the length of the trip, that price is ridiculous."
Pros: "Flight was quicker than expected. The flight attendants were very nice!"
Cons: "The flight was delayed by 30 minutes due to air control in Newark."
Cons: "No compensation, no manager available because they were dealing with the same issue at another gate. Where is the customer service?"
Cons: "Long delays in both trips. 6 hours stuck in Munich & 24 hours in Luxembourg. Asked to get on earlier flight-was told not possible even though 27 seats open. Not possible to check in online and chose seats."
Cons: "Crew members were pretty loud for an early morning flight as they walked down the aisle. Early morning flights should also have the screens off and if people want them then they can turn it on, instead of the other way around."
Pros: "Cheap price"
Pros: "Crew was very good. Hard Working team."
Cons: "I didn't like there UNITED Airline connecting flight. United flights are not comfortable at all especially seat. There in-flight Touch Screens are pathetic. Either United Airlines need to upgrade there planes or Lufthansa should think of avoiding them for international flights"
Pros: "My seat neighbors were friendly. I didn't take a look at the provided entertainment since I had had to wake up at three in the morning."
Cons: "As far as refreshments are concerned, I wish there was a bit more variety in the provided snacks, and the drinks cart came more often."
Pros: "The food choices were good and the service was excellent, Always kind and responsive to my needs and attentive."
Cons: "Boarding could be done by letting people with window seats being seated first, then the middle seats next and finally aisle seats last! That way people would not have to get up from their seats after they have been sitting down to get back up to allow the people in the inner seat to get to their seats a pond boarding the plane after the people in the aisle seat are already sitting!"
Cons: "The flight was supposed to arrive in Greenville at 6:41 pm, we never arrived until after 11 am."
Pros: "The crew was nice and understaffed...but they gave us a heads up, which is always a plus, and I think they tried to make up for it. I definitely saw a lot of people raising their hands...but the crew was there to help out. Kudos to them! And I was in Economy, which definitely doesn't offer much room for a man who's 6'1". However, overall, I was comfortable and not disappointed in my purchase at all--especially for a 10+hr flight."
Cons: "I think the flight was fine. I just wished that for a flight that's 10+hrs, that there would be screens in the back of each head rest, like there is in the domestic flight. I think that makes more sense. I would also be more inclined to make movie/tv purchases, in order to keep myself occupied."
Pros: "The flight attendants were excellent! They were very friendly, visible, & polite. And they appeared to have a very busy flight with some high maintenance passengers, including a sick child."
Cons: "The plane was old and the back seat TVs were pretty terrible. Also the satellite didn't seem to be working to watch movies or TV through the United app, which was very disappointing on this rather long flight."
Pros: "The crew was great"
Cons: "Flight left late"
Cons: "Having a 3,5 hour delay."
Pros: "The staff was very friendly and professional. The flight also arrived early."
Cons: "If you're going to offer personal device entertainment, you need to offer power outlets. How is that not common sense?"
Pros: "Staff was good and friendly, flight itself was good even the landing was smooth"
Cons: "Sharing my economy plus seat with the guy next to me. Need wall dividers between the seats. Hate being squashed"
Pros: "The staff was nice and we arrived 40 mins early!!! That never happens!!"
Pros: "The crew was great."
Cons: "We had a long delay with the cabin so I missed my next flight."
Cons: "All of the above, 2 people to rebook 60 plus passengers. Sucks even as I am writing this."
Pros: "Very attentive, great food selection, very clean toilets for the entire flight. I will happily upgrade to Business class for my next overseas flight."
Cons: "How I was notified last minute and had to figure out"
Pros: "Loved the attentive flight personnel. We were early. Plane was very clean."
Cons: "I didn't like how the flight attendance wasn't so friendly, I felt as if I was a bother to them."
Cons: "Old plane, bad tvs"
Cons: "Support for all Android platforms needs to be updated."
Cons: "My flight from Seoul to Portland, OR was cancelled. They made us wait on the plane for 5 hours trying to reboot the plane and could not let us off during it due to customs which is understandable. However the process of rebooking the flight was a nightmare. I waited in line to rebook for 4 hours. They flew me to Japan, then to Denver and then to Portland without any seat reservations. They didnt want to provide any customer service or upgrades. It took me 48 hours to get back home. The flight attendants were also rude on both legs home. All in all, I would never recommend United for international or domestic flights. They have poor customer service and their planes are always delayed."
Pros: "Flight attendant was fantastic."
Cons: "That it took 2 extra hours to get to Richmond."
Cons: "Small seats and to make it worse everyone in my. Row was overweight it so we were squeeze together"
Pros: "Good flight"
Cons: "Very small seats, no leg room."
Pros: "Nothing. This whole flight was absolutely terrible."
Cons: "There was no USB port to charge your phone. No personal screens on back of chairs. The flight attendants were the worst crew I've ever met... They didn't even speak the language when 95% of the passengers were Korean. Then they would get frustrated that they couldn't understand. I also hit my call button three times to ask for a pen to fill out customs sheet, but no one came after waiting 30 min. I assumed they were busy, so I got up and walked. But nope, they were all just hanging out in their area chatting and drinking. Ive never written a bad review, but in this case I almost even said something on my way out of the plane because it was just that bad!"
Cons: "Delay delay 6 hours after the severe weather as I was transferred to American Airlines"
Pros: "On time flight"
Cons: "Lack of meal service"
Pros: "Great service"
Cons: "First leg delayed on Tarmac for over an hour so I missed my connection. Then united rebooked me for the next day but gave me no voucher or money towards a hotel so I had to get one myself since it was all night in the Houston airport.mthem the rebooked flight had mechanical problems we had to change airplanes, and gates/terminals and were delayed another 2.5 hours. It was terrible."
Pros: "The Flight attendant and pilot were beyond helpful and apologetic about the delay, The customer service rep in Denver was great."
Cons: "Because of a 2+ hour delay in Milwaukee we missed our connecting flight in Denver to Medford and had to stay overnight. Sitting in isle 1 was uncomfortable and it was a pain not having immediate access to my purse because I had to stow it for take off and landing."