Price is great if you are lucky enough to get a promotion ticket.
Free luggage is included in the ticket
During the flight, crews provided water sufficiently.
A check in was over crowded , it's take almost 50 minutes . The check in counter persons have bad attitude with passenger .
The service in- flight is horrible
No online check in to expedite the process. Everyone had to wait in line for manual check in, which resulted in at least 30+min time lost which made it tight for boarding.
Low fare punctuality.
Much cheaper alternative than any other mode of transportations in Japan. No frill is expected. 10kg of free carry on should be enough for most savvy travelers.
The back of seat was soft and the person behind me kept pushing/kicking without realizing I could feel it.
Professional and attractive flight attendants. Clean cabin.
"We'd like to buy the noodles."
"Sorry, we're sold out of that."
"We'd like to buy some grape soda."
"Sorry, we're sold out of that."
"I'd like to buy a model airplane."
"Sorry, we're sold out of that."
This was on the way to Hong Kong, where they may load up on some of the catering items, but not on the duty free. Strange for an LCC to be so low on inventory, which is a huge part of their revenues.
My other gripe is that the only source of water in the holding area at Okinawa's LCC terminal was, like the flight afterward turned out to be: sold out.
Oh, and they split the two of us up upon checking in (two hours prior to the flight) by seating us on opposite sides of the plane. I can't believe the entire rest of the plane paid for confirmed seats and left only single seats. Like AirAsia, Peach has Navitaire's reservation system, and apparently, like AirAsia, Peach intentionally splits groups up in the hopes that they will pay to sit together. If this is the case, it is wrong.
I agree with LCCs' notion that baggage is a service, for example (at least seven people handle a bag on a nonstop flight), or selling food rather than giving it away. But it is really low to intentionally cause discomfort and then charge to relieve it.
Decent budget airline, got a good price on a last-minute flight from Seoul to Osaka. Staff was friendly, service was great, flight landed perfectly on time.
The food was good.
The crew was friendly, and service was okay.
This flight was delayed, and us passengers were not given any information throughout this process.
I was surprised at how small the business class seats were. I am 6'6", and my knees were touching the seat in front of me.
The crew had limited English skills, so communication was a struggle.
The entertainment options on the flight were unbelievably bad. Almost all the programs were Korean, and the few English-speaking things they had were not great. Truly, this is the worst entertainment selection I have ever seen on an international flight (with the exception of the 1 other time I flew Asiana).
The fact that this JAL Flight was operated by Korean Air meant that not only was the staff different, the the plane itself was an older and smaller model with extremely little room and zero entertainment systems.
Both of these developments were severely disappointing given that the 2 hour round trip was 440USD, and flying on a budget airline would have provided basically the same experience for much cheaper. Furthermore the flight was delayed for over an hour taking off at almost 10:00pm instead of 8:40pm. The meal service was quite disappointing as well given the long wait.
This delay nearly caused me to miss the last train into the city, in which case I would have needed to take an incredibly expensive Tokyo taxi ride to my accommodation. This was avoided by luck alone, as the airport immigration lines at Haneda airport were uncharacteristically empty. All in all, it was a surprisingly frustrating experience and remarkably stressful. I have known JAL and Korean Air to both be excellent carriers and was quite disappointed to have such a poor flight experience could have been exceeded by an average Peach or Vanilla Air flight.
Usually flying peach means saving big money. My trip really only saved me around 15%, had I known I'd be flying out of the cargo terminal on both sides and have to endure multiple packed bus trip on top of the most uncomfortable airplane seating I've ever had I would surely have paid the extra and will do so in the future.
Nothing stands out after shelling out over $300.oo US dollars for 3 bags. Our bags were first off the carousel
We had no prior notification of the fees, we assumed we had to pay for baggage but it cost more than the ticket.
We upgraded to the "comfort seats" very narrow, in front with no legroom because of the bulkhead,
We couldn't load first so our carry on we're behind us, a pain when getting off the plane.
The price is good and they offer some of the best prices around Japan and East Asia. As far as LCC's go they aren't the worst. If you're motivated only by price, then Peach is fine.
The service of Peach is pretty much non-existent. Their staff seem to be very poorly trained, they are no proficient in English, they do no communicate well and seem to only be interested in getting you crammed into the plane (and out of it) as fast as possible. Their flights are often delayed, you can safely assume you will leave at least 30 minutes past the scheduled departure time. On the plane you will get nothing but a seat so don't expect anything else.
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