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when I tried to to make changes to my trip they asked me for three hundred and fifty Dollars so I called Korean air changes were made at NO EXTRA charge

Nothing

No tv No soda Small seat and very uncomfortable Delay and miss my next flight Had to wait 24 hours for my next flight Worst experience ever .. Never again Jin air .. Terrible

Price is great if you are lucky enough to get a promotion ticket. Free luggage is included in the ticket During the flight, crews provided water sufficiently.

Basically nothing considering what LCCs provide.

Nothing

low price air ticket doesn't mean low quality service!

A check in was over crowded , it's take almost 50 minutes . The check in counter persons have bad attitude with passenger . The service in- flight is horrible

No online check in to expedite the process. Everyone had to wait in line for manual check in, which resulted in at least 30+min time lost which made it tight for boarding.

Online check in please.

Professional and attractive flight attendants. Clean cabin.

"We'd like to buy the noodles." "Sorry, we're sold out of that." "We'd like to buy some grape soda." "Sorry, we're sold out of that." "I'd like to buy a model airplane." "Sorry, we're sold out of that." This was on the way to Hong Kong, where they may load up on some of the catering items, but not on the duty free. Strange for an LCC to be so low on inventory, which is a huge part of their revenues. My other gripe is that the only source of water in the holding area at Okinawa's LCC terminal was, like the flight afterward turned out to be: sold out. Oh, and they split the two of us up upon checking in (two hours prior to the flight) by seating us on opposite sides of the plane. I can't believe the entire rest of the plane paid for confirmed seats and left only single seats. Like AirAsia, Peach has Navitaire's reservation system, and apparently, like AirAsia, Peach intentionally splits groups up in the hopes that they will pay to sit together. If this is the case, it is wrong. I agree with LCCs' notion that baggage is a service, for example (at least seven people handle a bag on a nonstop flight), or selling food rather than giving it away. But it is really low to intentionally cause discomfort and then charge to relieve it.

All

Seats to small and they didn't check ID to ticket

I liked that the crew was attentive to our needs.

I wish we had more snacks offered

The staff were great with my dog(golden retriever) really helped me... Also the service overall was fantastic best journey I have experienced yet travelling to China and I have lived here 8 years so probably 100 flights

Nothing was all great thanks

The food was good. The crew was friendly, and service was okay.

This flight was delayed, and us passengers were not given any information throughout this process. I was surprised at how small the business class seats were. I am 6'6", and my knees were touching the seat in front of me. The crew had limited English skills, so communication was a struggle. The entertainment options on the flight were unbelievably bad. Almost all the programs were Korean, and the few English-speaking things they had were not great. Truly, this is the worst entertainment selection I have ever seen on an international flight (with the exception of the 1 other time I flew Asiana).

plane was clean and service very accomodating on korea flight.number .

on way to Tokyo stewardess avoided me essentially missing me or skipping me when it came to my request for a wrap, or pillow.

Good guidance

There's no boarding zone?

Time no delayed, Crew very nice, Nice and clean aircraft.

No ice cream serve on board

This is just an awful airline overall. The crews were not professionally dress. Boarding crew need to be able to look at a passenger ticket and ask where I'm traveling before restricting me on luggage issues because traveling internationally overseas and traveling internationally within neighboring countries have different rules. And they don't consider the aircraft that I was traveling on. My carry on luggage fit fine and no problem. I had this problem flying from Seoul to Bangkok and from Bangkok to Seoul and these were not my final destinations just connecting flights. I will never fly Jin Air again. I had a horrible experience and the crew members followed their protocol but rather ask questions and did more research before putting their airlines restrictions on me based on what they see gave me a very difficult time. Even though it was resolved but it set the tone for my flight on the wrong foot.

Seat were okay.

No real food, and you have to pay extra for soda. no entertainment for 5 hrs. The crew doesn't speak English at all. Only korean

For a 6 hours flight there should be some form of in flight entertainment. There was nothing. It also took over an hour to board and we were delayed to our connecting flight by 30 min and almost didn't catch our second flight.

No movies, one small snack, this was a 6 hour flight

Have flown with them several times. They have up graded their planes much better. The staff are cold. You get what you pay for.

Is there enough space? No choice of meals- only fish with rice (I hate fish); drinks served ONLY during drink service time (don't bother asking for one because that's what you'll hear); no personal entertainment center (6 hour flight with no movies); and Shanghai Pudong Airport absolutely sucks. The airport has spotty Wifi, terrible restaurants with worse service, and what kind of country doesn't allow Facebook!?! Pay the extra $100-200 and avoid this airline and airport.