Flight was delayed for 2 hours for no reason, then we spent almost an hour after boarding because of the weather conditions. If we left on time we could avoid that 😾
Cons: "Seats are narrow, leg room limited, and food is minimal."
Cons: "Really old aircraft...please upgrade the video systems and make sure everyone has the same good optons"
Cons: "Attendants very accommodating"
Pros: "Crew was alright, food okay, leg room acceptable. Good part, plane was so big that enable us to pick and choose where to sit."
Cons: "For instance be more careful with the luggage. They lost my luggage and don't know where it is."
Pros: "Everything is good but there are kids make noisy during the sleeping and no one stop them."
Pros: "crew promptly answers call. very courteous. although we left PEK 40 mins later, we arrived in LAX on time. lots of legroom on this flight back to LAX for a 5 foot frame. a big plus"
Cons: "bathroom would have been cleaner and hoping to put some air freshener in the bathroom."
Pros: "Absolutely nothing!"
Cons: "Food tastes horrible. Flight attendant picked her nose at one time right before distributing the drinks and did not wash her hands. You're not given your own canned drink rather a half a cup. Seats are too small/don't look clean. Movie selection was poor. Plane was delayed! Luggage left in Bejing."
Pros: "The crew was very friendly and accommodating"
Pros: "I booked thru a search engine more than 3 months before the flight but was not allowed to select my seat. I was seated at the last seat in the middle. The trip was long, more than 12.hrs and being in the aisle would have been comfortable. It is not my 1st time to ride the airline . ."
Cons: "Not being able to select a.seat prior to the trip."
Pros: "Ms. Liu/Chang is one of lovely cabin crew，bring me awesome smile and unforgettable nice experience"
Pros: "On time departure, courteous crew."
Cons: "Limited movie options for such a long, international flight."
Cons: "No updates on reason for 2hr delay of flight."
Pros: "Free movies"
Cons: "Some of the food choices were questionable"
Pros: "Budget airlines with all basic facilities"
Pros: "Friendly crew"
Cons: "Outdated entertainment system for a 14 hour flight. Old movies and only a few options. Also, connecting through Beijing sucks because you have to go through security again just to get to your transfer gate. I almost missed my flight"
Pros: "Crews were polite and helpful"
Cons: "Food was edible but horrible! It makes me doubt this country’s 5000-year history of cuisines."
Cons: "The food was gross. The look and smell of it all was enough to make me just go hungry for the 5 hour flight. Airplane food is not for me."
Cons: "Very poor service was very bad air hostess very rude"
Pros: "Goof food and service"
Cons: "The flight was delayed by 95 minutes, which screw up my schedule badly.."
Cons: "The flight attendants are super disrespectful. They treat you like if you’re in a concentration camp. Besides the planes are very uncomfortable, the food wasn’t good at all either. They give you choices and then they say they ran out and you have to eat whatever they give you. At the end you end up eating a different meat with he same sauce. They canceled the global map view right after we took off and it was actuallly the only good thing about their entertainment screen because it looks like they were made when touch screens first came out."
Pros: "The jasmine tea"
Cons: "You can’t have your phone on at all and there is a very limited and bad movie selection."
Pros: "Every crew member was so nice and attentive."
Cons: "There really isn't anything to complain. My flight experience was great"
Pros: "Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy."
Cons: "Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why."
Pros: "Great flight and entertainment throughout."
Cons: "Everything w this flight was satisfactory. No negatives to mention."
Cons: "Beijing security was an absolute mess. their security measures were absolutely deplorable. Many people missed their flights. Confiscated my iphone charger that passed security measures twice before them."
Cons: "I don't like the wifi in China. It took me an hour to connect to the internet. I don't like the way that the flight from China to Houston was delayed for too long, and they didn't explain or say sorry"
Cons: "The flight was delayed for hours that caused the missing of next flight at night. Since they were booked separately, we have to buy another ticket on the spot to avoid staying a night at the airport."
Pros: "Absolutely nothing."
Cons: "The staff was always rude, no matter which flight I was on."
Pros: "The best part about Air China was the low price. Everything went smoothly. We were late departing so I missed my connecting flight to Japan. I had a 16 hour lay over. I recommend paying more attention to the total hours. I mistook 9pm for 9 am ! The airport in Beijing was a fine place to read.."
Cons: "The flight was totally booked - the plane was full. 90% of the movies offered were Chinese in origin."
Cons: "My first two flights were delayed (1st flight from Changsha to Beijing was delayed for 4 hours and 2nd flight from Beijing to Houston was delayed for 45 mins), so I missed my last flight from Houston to Orlando to go home! And! They lost both of my luggages! Now I'm forced to stay in Houston airport overnight to catch next flight to go home tomorrow morning. Air China did NOT help anything! They wouldn't even help me rebook my flight when they know I will miss my last connect flight."
Pros: "the food wasnt bad"
Cons: "delayed 2 hours with no explanation, then delayed on plane for another hour and a half with no explanation. Air china is nothing like flying in the US. they dont tell you anything thats going on and definitely make you feel small in the grand scheme of things"
Pros: "The flight attendant was nice."
Cons: "The "dinner" was a snack. I'm not a big eater but this tiny serving was a joke. I had planned to actually have a meal on the plane so I needed to ask for a second dinner. Seriously?!"
Pros: "I flew from Houston to Beijing and overall not much to complain about. Flight was on time and boarding was well organized. In flight service was also good and the flight attendants were very nice. Just know that some of them have limited English so don't expect them to understand everything you say which is understandable. I'm sure they wonder why we don't speak Chinese. I ordered special meal which was good and you can have wine in economy if you want. Flight arrived on time. All in all flight was good."
Cons: "Wish we could check in online but for international flights I understand why they need you to check in at the airport with your passport."
Cons: "Small B737 air-craft Delays, delays, delays Cabin Temperature"
Pros: "Movie selection and food was OK"
Cons: "Flight delayed for four hours because of "weather in Houston". 14 hour flight could have taken off on time and thunderstorms were over well before we got there. Missed out connecting domestic flight and stuck overnight in Houston with no good or hotel vouchers offered."
Pros: "This time Air China were pretty on time for both all the trips I took, in contrast to its constant delay in the past."
Cons: "The food was not appealing. The service of the crew is ok but not too enthusiastic or friendly"
Pros: "By far the cheapest booking cost... but at a cost"
Cons: "Every single leg that was not a code share ended up being delayed. Multiple bookings over multiple flights and date/times were delayed. Worst on-time of any major airlines. So you get what you pay for..."
Pros: "The crew tried to help"
Cons: "1. Flight got delayed, so I missed my connection and I had to stay at the airport overnight. They did it provide a hotel to stay saying the delay was weather related and not their fault 2. Communication skills are extremely poor in Beijing airport 3. All flights were delayed from Air China."
Cons: "Entertainment is poor"
Pros: "The hot flight attendants"
Cons: "The ugly"
Pros: "The flight had a good entertainment selection. The hostesses were kind. I appreciated that the staff left notes for me when I was asleep during the food service, and that I could still get my meal."
Cons: "The plane left pretty late. My TV screen stopped working about thirty minutes into the flight. It was difficult to select vegetarian options (actually, I never managed to do this successfully)."
Cons: "5 hours delay of boarding. No chairs to sit."
Cons: "Delayed for 6 hrs because mechanical issues. Then I missed my flight to San Francisco. Total delayed time was over 30hours."
Cons: "Same as before. Plus I was not allowed to play games on my phone. All the other people sitting around me was allowed to play on their laptops and IPad but i wasn't allowed to play on my phone"
Pros: "At least they told us before I left for the airport"
Cons: "Had to take the train."