1. I received one email from AirAsia giving me a confirmation number to my flight. Little did I know that I was supposed to receive a second email with booking number. Therefore, when I got to the Pudong airport, I just didn't have a ticket. I was passed from one person to another without explanation what was going on. Then the person who finally helped me was incredibly rude and even told me to "not say anything" to him when I voiced my complaint. I wasn't allowed to pay by card only cash.
2. The flight was delayed by over an hour and I wasn't allowed to use the toilet for over an hour.
3. The crew were unfriendly and unprofessional. We were waiting to take off for so long I had finished all my water and when they finally came around to give us water, IN THE MIDDLE OF GIVING ME MY WATER the steward decided to chat with another stewardess for a minute.
That was the last straw. It was the worst possible flight on top of it being red eye.
SO incredibly unprofessional. It's like they purposefully want you to feel bad for choosing a budget airline. And it's not even that budget. I am never going to fly with this airline again.
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