Find Cheap Flights from Shanghai Pu Dong to Kuala Lumpur Intl (PVG - KUL)

It would be good if the Chinese Eastern Airlines employees worked to improve their spoken English for the sake of those who don't understand Chinese. The airport announces over the speaker system were especially difficult to understand.

Overall I didn’t like the flight

Food,customer service,comfort and entertainment

Flight was on time. Plane was very clean. Crew were courteous. Food was good. Spirits selection was good. China Eastern lounge in Shanghai is excellent, with a nicely run kitchen that feeds lots of people. Lounge has a very clean shower facility. Overall, excellent value for money.

Good service - food/beverages etc

Service was good and attendants were very friendly and responsive. Flight was smooth and quick once we got off the ground.

Boarding was very chaotic, but that is usually how China is. We rode a bus and stopped for no apperent reason for about 10 minutes. Got very warm very quick. Got to the plane and then we sat on the tarmac for about 1.5 hours. Long enough to be fed. No reason given and no delay information in English. We knew there was an issue when the Chinese gronned after an announcement in Chinese.

The China Eastern 777 out of LAX had good legroom. Overall a good experience.

The connecting flight on Shanghai Airlines 737 had terrible legroom and no in-flight entertainment. The flight was a 4 hour international leg. Hard on the body.

food fresh, seats great, staff incredible.

it was ok for me, but maybe someone would be upset that the movie was not in English ( but, flying out of china, of course it would not be in english! ) Just bring a book or music for your own entertainment.

Very nice staff and flight

Nothing to complain about

Staff were helpful in airport and on plane. We were running late due to a delayed transfer but the on-ground staff personally escorted us through ticketing and immigration. In air staff was also very helpful and checked on us throughout the flight.

Plane was a tired, old A320. Business class has no power or USB ports. Also very few entertainment choices.

Supper nice and sweet crew! Good food, nice service, comfortable chair <3

Delay 15’

We left late but arrived safely and close to being on time.

Taking the bus to the plane is a nuisance.

Plane was hot and stuffy. Temperature varied started out comfortable and got hot and stuffy

The terms and conditions say that you are not permitted outside food or drinks, but none are provided. Phones are not permitted and there is no entertainment system in lieu of this.

Air Asia no tienen el mejor servicio de atención y si quieres algo de comer te cobran el doble que en el aeropuerto.

Cost can't be beat, friendly service, reminded me of flights back in the 80's - 90's with no frills. A solid air service that most would find not up to par to their own personal standards. Travelers have been accustomed to getting things as standard over the decades of flying services offered in the past, so not getting them with this airline for free can be frustrating. However, for travelers that are very flexible and don't require much comforts, this airline provides exactly what you need..a cheap flight to your destination.

The scheduled times for departure aren't very flexible, the check-in counter on return flight was extremely long even 3 hours in advance of flight departure, plan accordingly. Passengers can be grumpy because they expect more from the airline, not an airline for most who expect comfort and freebies.

The small leg space

The small leg space

Took X Air Asia from JAI DPS on flatbed. Excellent!

The only problem was the attitude of the air crew when I asked them to help me put my luggage up. I am short - 150cm, no way I can put my carry on without help. It was not heavy, but their face showing dislike. Can’t they see that I am vertically challenged.

Flatbed services

nothing

My flight was 2 hours late causing me to lose my connection ticket. This, because your crew did not do a proper pre-flight check and notice the emergency lighting was failing. Poor maintenance leads to tragedy and unneeded lateness. Making the cabin 16 degrees for 8 hours may sell rental blankets, but it makes people sick as well. Shame on you.

Attentive flight attendants .

All acceptable

Friendly check in staff, thingking with the customer for aeat options.

A very long queue, while only 2 counters were open.

They charged for the ticket but blocked the ticket so i had to buy mew ticket

Staff are courteous

Departure was delayed an hour

Excellent service on board.

Nothing

Services and food are good

None

From check in to boarding & on board service, everything was excellent. Staff was professional and helpful. Seats were comfortable and food was good.

Nothing was there to dislike. Hope they'd offer vegetarian meal option in the menu.

Didn't make it.

Crew served perfectly.

This flight was 13 hours delay. No any info and undated news from airport and Shenzhen airline. I was sitting in the airport for over 13 hours. NO food was supplied. All customers were desperate and annoyed.

I was stranded by not being aloud to board the plane there was a visa problem at my destination the air China staff required me to have a visa to enter the country of India. There is a tourist visa for under 180 days stay. That’s what I get when I enter on a land route just a 60 day visa upon arrival so the agents would not let me board. Air China sent me a note that I could cancel the flight and should be able to get a refund. I have called 6 times already and have yet to speak with anyone I stayed in the station all night and at 9 am today they will give be a number that will work

I would like to get a full refund

Crews were polite and helpful

Very friendly and helpful staff.

Lost my bag.

nothing

My flight was 2 hours late causing me to lose my connection ticket. This, because your crew did not do a proper pre-flight check and notice the emergency lighting was failing. Poor maintenance leads to tragedy and unneeded lateness. Making the cabin 16 degrees for 8 hours may sell rental blankets, but it makes people sick as well. Shame on you.

Cost can't be beat, friendly service, reminded me of flights back in the 80's - 90's with no frills. A solid air service that most would find not up to par to their own personal standards. Travelers have been accustomed to getting things as standard over the decades of flying services offered in the past, so not getting them with this airline for free can be frustrating. However, for travelers that are very flexible and don't require much comforts, this airline provides exactly what you need..a cheap flight to your destination.

The scheduled times for departure aren't very flexible, the check-in counter on return flight was extremely long even 3 hours in advance of flight departure, plan accordingly. Passengers can be grumpy because they expect more from the airline, not an airline for most who expect comfort and freebies.

Took X Air Asia from JAI DPS on flatbed. Excellent!

The only problem was the attitude of the air crew when I asked them to help me put my luggage up. I am short - 150cm, no way I can put my carry on without help. It was not heavy, but their face showing dislike. Can’t they see that I am vertically challenged.

The small leg space

I was surprised to board an A380 to fly from KUL to BKK

In Bangkok we had to get off on the field to board a bus

Attentive flight attendants .

All acceptable

Staff are courteous

Departure was delayed an hour

Friendly check in staff, thingking with the customer for aeat options.

A very long queue, while only 2 counters were open.

Good service - food/beverages etc

Was stinky at the rear seats near the toilets

Crew was rude, I asked for blanket and was told they don't have anymore. What kind of service is this? Just the worst airline experience I ever had.

Good service - food/beverages etc

The flight was delayed over an hour to wait for a flight that had some connecting passengers-the delay caused me to miss my connection on the other side. I expect a full fligjtvto prioritize the paying customers who are already present, most of whom had connections to make. When I requested help rebooking my connecting flight in LAX, they gave me (rudely) a QR code and a “certificate” (piece of paper) that said the flight was delayed. The QR code was to check for updates for the delayed flight (useless) and the “certificate was not a help at all for rebooking my domestic connection on the other side. The flight was so late that there were no more flights out to my destination, so I ended up paying for a hotel and change fee $175+ to book a flight first thing next miening. Both the hotel and SWAir said that certificate was meaningless. Our flight over was bad too-very rude personnel at the desk, and stressed out flight attendants...miserable experience both times-never again. We pre-selected seats and both times we were separated. Save your money and pay more for an airline that has customer service because it will end up costing you more in the long run.

connection via schanghai was terribly slow due to extra passport controll

Very nice staff and flight

Nothing to complain about

Two side by side gates. One was listed on upcoming flight board the other via verbal announcement. Above gate the flight was listed above gate but actually boarded from other one.

I like that I was boarded quickly and taken care of.

I didn’t like the food or snack. Not my thing but I’m sure others like it.

Nothing

The booking process was painful and the check in counter almost made me miss my flight as they said my name did not match My reservation. The actual problem is that the Chinese way of naming someone is with the family Name first followed by your first name. I purchase the tickets online as per my name on my passport. To make things worst, MY luggage was mishandled annstheu broke one of the wheels on my suitcase.

There was a great movie selection with individual screens

Excellent service on board.

Nothing

The overall comfort and cleanliness of this flight was completely sub par. The seats were horribly uncomfortable and did not recline. I did not appreciate the choice to serve seafood on an overnight flight. We also were delayed until 2:50 am but did not depart until 4 am. As a one world elite member, this was a very unsatisfactory experience. Honestly, this experience would prevent me from flying this airline going forward.

Excellent, friendly crew