1. I received one email from AirAsia giving me a confirmation number to my flight. Little did I know that I was supposed to receive a second email with booking number. Therefore, when I got to the Pudong airport, I just didn't have a ticket. I was passed from one person to another without explanation what was going on. Then the person who finally helped me was incredibly rude and even told me to "not say anything" to him when I voiced my complaint. I wasn't allowed to pay by card only cash.
2. The flight was delayed by over an hour and I wasn't allowed to use the toilet for over an hour.
3. The crew were unfriendly and unprofessional. We were waiting to take off for so long I had finished all my water and when they finally came around to give us water, IN THE MIDDLE OF GIVING ME MY WATER the steward decided to chat with another stewardess for a minute.
That was the last straw. It was the worst possible flight on top of it being red eye.
SO incredibly unprofessional. It's like they purposefully want you to feel bad for choosing a budget airline. And it's not even that budget. I am never going to fly with this airline again.
China Southern's economy seats are spacious for legroom and seat width and the entertainment system is well stocked with movies/TV shows/music. Some entertainment systems will also com with a USB port to charge your device (if it's allowed to be used). All seats come with pillow and blanket to keep you warm throughout the flight.
Any mobile devices that can be used as a cell phone are not allowed to be on or used while on board the flight. This includes mobile phones in flight mode (China Southern explained to me that this is Chinese law), so don't expect to do anything with your mobile phone which means you're basically using their entertainment system. They will stop and tell you midflight to turn off your phone.
Food was horrible, no soap in the bathrooms, and boarding/deboarding in Guangzhou was a test of patience. Having been through Guangzhou twice, despite there being multiple gates for planes to pull into for arrival, they'll always deplane you to the tarmac where buses will be waiting. They'll then drive you to an arrival's terminal where you're forced through a long line that leads to a China Southern desk for them to stamp your boarding pass to wait for your next flight. This line was 30 minutes long for our plane alone and increased as more arrived. Boarding was the same where you get on a bus, stand for 10-15 minutes while they drive you to a plane that was for whatever reason was attached to another gate that no one had access to and you've climbing stairs to board again.
The airport itself is devoid of many food or coffee shops and what's available is expensive and of low quality/taste. Expect to see endless construction, many unclean bathrooms where the toilet seats don't even fit the toilet they've been attached to, and lack of soap in the bathrooms.
I liked the A300 used is was in very nice condition and the leg room was reasonable. The cabin crew was above average. The pilots were smooth on take off and landing.
The departure gate announcements in English were hard to understand. The landing jetway was used to disembark, but then we had to use stairs to the tarmac and board a bus to get from the domestic terminal (we were an international flight) to the international terminal. Because of this many passengers, especially the elderly, were unprepared for this situation and their carry on luggage.
Comparing China Southern long-haul flights to American domestic flights, sure - the service is leaps and bounds higher than any American airline. All of the flight crew spoke enough English to be helpful and very kind. Passengers, even in Economy, were well-fed and well-hydrated. Blankets were made available to everyone and the in-flight entertainment offered some great options.
The hotel that was reserved for me on my Guangzhou overnight was LOVELY and the staff very helpful.
Partially a rant against the airline, other part against the airport itself but Guangzhou Airport is absolutely atrocious. An embarrassingly small coffee costs nearly $10 USD. Because of my trip schedule (I flew from San Francisco to Bangkok via WuHam AND Guangzhou, Bangkok to Haneda via Guangzhou, and Haneda to Los Angeles via Guangzhou), I spent many hours in this airport. Though there seemed to be PLENTY of open gates in the international terminal, every one of my flights required passengers to board a bus and ride for 10-15 minutes to the aircraft, get off the bus by the aircraft where we weren't even allowed to board yet - AND IT WAS RAINING. I know there is major construction happening at this airport (BADLY needed, I might add) but there MUST be better options for moving passengers around between terminal and aircraft.
Also, China Southern IS attempting to do some good by offering passengers with overnight layovers in Guangzhou a complimentary hotel, they do NOT make it easy to do. Upon arrival in Guangzhou before my overnight, a CS representative, waiting at one of the numerous twists and turns in the airport, held a small piece of paper listing the flights eligible for a hotel room. The only problem was that there were over 200 people trying to deplane, go through customs and immigration, find out where to go next, etc. and the woman was completely lost in the crowd. I actually somehow wandered past Customs and Immigration to a whole other side of the airport before running into the group heading for hotel reservations somewhere in between the arrival gate and the Guangzhou Metro. The agent in charge sent us up an escalator, said nothing more, and left a group of about 50 passengers to fend for themselves. We eventually found a small desk staffed by 5 CS representatives making hotel reservations. It seemed to take about 10-15 minutes per passenger to make reservations, so I finally arrived at my hotel in time to sleep for about four hours before returning to the airport.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us, please send us an
and someone from our team will get back to you promptly.
Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.