Daily cleaning, installation of cabin HEPA filters on flights from Sydney Kingsford Smith to Kuala Lumpur Intl
|March||Best time to beat the crowds with an average 18% drop in price.|
|December||Most popular time to fly with an average 37% increase in price.|
Average price round-trip
|$445||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Qatar Airways, AirAsia X and SriLankan Airlines have all waived their change and cancellation fees on flights from Sydney Kingsford Smith to Kuala Lumpur Intl. Confirm policies on booking site.
Malaysia has restricted entry to all travelers through at least December 31, except for citizens, permanent residents with a MyPR card, diplomats, embassy employees, and spouses or children of Malaysian nationals, who must have a sticker label visa in the passport specifically indicating this status. Travelers with a Malaysia My Second Home (MM2H) permit and a printed entry permit from the Ministry of Tourism, Arts and Culture and students with a student pass for a Malaysian institution may also enter the country. On July 11, Malaysian Immigration issued updated guidelines for expatriate, skilled worker, and knowledge worker pass holders and their dependents to request permission to return to Malaysia. These guidelines also include instructions for pass holders currently in Malaysia who wish to depart and then return to Malaysia. Check the Malaysian Immigration website for more information.
From August 17, all foreign residents who are returning to the country will be required to complete an application on the MYEntry online platform. Airline crew must present a "Health Declaration Form" upon arrival, are subject to quarantine until their next flight, and must install the 'MySejahtera' app.
All arriving travelers will be tested on arrival, and are subject to a 14-day quarantine requirement in a government facility. All costs for the quarantine are borne by the traveler. Travelers will be required to download the MySejahtera application and will be issued a wristband for identification and monitoring by the authorities during their quarantine period. Foreigners with valid visas or work permits who entered Malaysia BEFORE the MCO began on March 16 may enter Sarawak without quarantine, but must request advance permission from the Sarawak State Disaster Management Committee (SDMC). Foreigners with valid visas or work permits who entered Malaysia during the MCO will be subject to a mandatory 14-day quarantine in a government facility at their own expense, and must first request advance permission from SDMC. As of July 28, all foreigners who enter Sarawak from overseas will be required to undergo COVID-19 testing on the second and tenth day. They will be responsible for covering the costs of their quarantine and testing. More information is available here.
Travelers may not transfer from international flights to domestic flights, except for Malaysian nationals who are traveling to Sabah or Sarawak. Foreigners may not enter Sabah without prior approval, which must be requested in advance from the Sabah State Secretary (Setiausaha Kerajaan Negeri Sabah) at firstname.lastname@example.org.
There are currently 11,481 active cases of COVID-19 diagnosed in MY and 357 deaths as of Nov 30 2020
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
An average nonstop flight takes 8h 50m, covering a distance of 4091 miles.
There are 22 (nonstop) flights between Sydney and Kuala Lumpur Airport per week, averaging 3 per day.
In the past 3 days, the cheapest one-way tickets were found on Singapore Airlines ($553) and Multiple Airlines ($610), and the lowest round-trip tickets have been found on Philippine Airlines ($681) and Qantas Airways ($1,042).
AirAsia X flies 11 times weekly (Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday), Qatar Airways flies 6 times weekly (Sunday, Tuesday, Wednesday, Thursday, Friday, Saturday), KLM flies once weekly (Saturday).
For Sydney to Kuala Lumpur Airport, Sunday is the cheapest day to fly on average and Wednesday is the most expensive. Flying from Kuala Lumpur Airport back to Sydney, the best deals are generally found on Friday, with Tuesday being the most expensive.
Taking the KLIA Express Train is by far the best mode of transport from Kuala Lumpur International Airport as it is both fast and affordable. The train departs from the airport station frequently so you don’t have to wait for it long, and the journey to the city centre takes approximately 30 minutes. To buy a ticket, find one of the ticket counters in the Arrivals Hall.
Yes, you can use the Internet while at Kuala Lumpur International Airport, but keep in mind that it is only offered free of charge for up to three hours. For those who don’t have their own devices with them, there are Internet kiosks in the airport that you can use for a short time for free.
Kuala Lumpur International is one of the most modern airports in the world and very well adjusted to meet travellers’ needs, in particular of those who are between flights with long layovers. To make the time pass faster, the airport features movie and TV lounges, a fitness centre, spa services, a business centre, a Rest N Go zone and play areas for children.
If you wish to fly straight to Kuala Lumpur from Sydney without any stops along the way, consider booking your tickets with AirAsia X or Malaysia Airlines. These are among the few airlines to offer direct flights from Sydney to Kuala Lumpur.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Sydney to Kuala Lumpur Airport.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Kuala Lumpur Airport from Sydney is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Kuala Lumpur Airport with an airline and back to Sydney with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Kuala Lumpur Airport from Sydney up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Cons: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Pros: "Crew could have been less rude"
Pros: "crew was pushing , no time in an rush all the time"
Cons: "service level"
Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Cons: "Seats after 1st hr, will feel uncomfortable"
Pros: "Crew was attentive and made extra effort to meet special requests from passengers."
Pros: "Food, Entertainment."
Cons: "Harder than usually landing"
Pros: "crew were very friendly and helpful. flight was one of the best i’ve had"
Cons: "boarding at sydney was very confusing"
Pros: "Cabin crew were great"
Cons: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."
Pros: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Cons: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Pros: "Generally good Flight was operated by Silk Air"
Cons: "Entertainment score is not meaningful because of the short flight time."
Pros: "Food was good"
Cons: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Pros: "Well organized boarding, friendliness of staff, food service"
Cons: "Flight was delayed by about an hour."
Pros: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Cons: "All good"
Cons: "1 hour delay of departure"
Pros: "Movies selection was great."
Cons: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Pros: "Punctual flight with friendly crew."
Pros: "Movie selection was great. Food was decent. Comfort was expected"
Cons: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Pros: "Very attentive, great food, quality aircraft"
Cons: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Cons: "Some staff not courteous which surprised me"
Pros: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Cons: "Nothing to mention, all was good"
Cons: "The cabin was quite warm"
Cons: "too long a flight 17 hours from SFO to Singapore"
Pros: "Food was delicious!"
Pros: "smooth service with refreshments"
Cons: "No working seat audio"
Pros: "everything is perfect"
Cons: "the food on Silk Air can be better"
Pros: "Great service"
Pros: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Cons: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Pros: "Love the service at Singapore Air. Very attentive and accommodating."
Cons: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Pros: "Loved the crew. Really helpful."
Cons: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
Pros: "Liked everything from service to comfort"
Pros: "Overall just a really great experience."
Cons: "Nothing negative to report."
Pros: "the flight time was quick , by the time you took off you practically were preparing for landing"
Cons: "nothing disappointing"
Pros: "Attendants are always nice, flight is always smooth."
Pros: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Cons: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Pros: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Cons: "Wifi cost 12 bucks and hour."
Pros: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Cons: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
Pros: "Attention to customer service and needs"
Cons: "Couldn't use my own headphones to watch movies"
Pros: "Food & condition"
Cons: "Crew were unfriendly and rude"
Cons: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Pros: "They treat you very nicely on Singapore Airlines - from warm washcloths to wine with your meal. Seats are comfortable and the long flight not so wearing."
Cons: "My husband reacted to the spicy beef/rice dish served for breakfast."
Pros: "I have never encountered nicer more professional staff. They always had smiles and seemed to really enjoy their jobs. I always tell friends if they have a chance to fly Singapore Airlines to do it. They won't regret it. Especially on long flights."
Cons: "I was in economy class but I would have liked more leg room. My knees where hurting from having little leg room."
Pros: "The service"
Cons: "The quality of the red wine"
Pros: "Crew was friendly"
Pros: "Nice aircraft - A380, so comfortable seats. Good staff and service. In flight entertainment is also very good."
Cons: "At Sydney airport the line for bag drop was longer than regular check in for economy. The ground staff waited till an hour before boarding to speed things up despite numerous passengers alerting them to this. The bag drop took 1 hour even though I had checked in online. The food was sub par because I had chosen a no seafood meal. Lamb chops without sauce as well as a very poor steak, again without any sauces."
Pros: "The crew was the best!"
Cons: "I wish food would improve in general on planes"
Pros: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Pros: "The aircraft was comfortable and the electronic amenities were decent and needs improvement"
Cons: "Free WiFi and Dancing boys"
Cons: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."
Pros: "Crew was good"
Cons: "Boarding, comfort of seat"
Pros: "Business class is the best"
Pros: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Cons: "Same advertisements before each movie could play were annoying to me."
Pros: "Great food, great seats, everything was smooth overall"
Pros: "Stuff are so excellent clean plane good food"
Pros: "Entertainment system, crew responsiveness"
Cons: "Quality of main dish (lamb with rice). Portion of lamb is very small."
Pros: "The staff at Qatar Airways did everything they could to make this flight one of the most enjoyable of my entire life. The food was well prepared and exceeded my expectations. I also enjoyed that the food was served at times that minimized the impact of the time change."
Cons: "The movie and TV options were impressive; however, in-flight WiFi and power would have been convenient and improved the entertainment on board the flight."
Pros: "The cabin crew was fantastic and made the experience very positive."
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing."
Pros: "Nice menue, friendly staff, very comfortable seats"
Pros: "Nothing was spectacular."
Cons: "No lounge in Philadelphia took my Priority Pass. On the flight, the woman in front of me threw her chair back without asking and almost had hot coffee all over me. When I asked her to put her chair up, she got mad. She went to staff to insist she could put her chair back. I showed them that I was indeed in a back brace for a health condition and that I needed opportunities to move and shift, cross legs to release tension, etc. Staff sided with the rude woman, who, given the chance to move to an equal seat on the opposite aisle where she could recline, refused to move. I was very frustrated and have never been treated with such discrimination regarding my health concerns."
Cons: "My seats from Doha to Mumbai were very uncomfortable....37EFG. The 37D was a pain stepping out and in."
Pros: "Everything was good - food, entertainment, on time."
Pros: "From the exceptional lounges to the cleanliness of the plane, the food options in business class and the flight attendants , Qatar Airways was excellent"
Cons: "The only issue was the movie options for the Hollywood options. There should have been more newer releases for such a long flight."
Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Pros: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."
Pros: "very courteous flight crew"
Cons: "The planes weren't as comfortable as others I've been on like the double deckers of Emirates. Their economy class was NOTHING special. Everyone talks about how superior Qatar is, but I found nothing special about it...the seats, the food, the entertainment were all basic and nothing fancy. The crew, while very sweet, seemed inexperienced and green to me..but they were lovely and that's all that ultimately matters."
Pros: "great staff"
Cons: "Some of the head phone are not working at all...."
Pros: "Plane was new and very nice."
Cons: "Kuwait airport is extremely un organized. Also you cannot upgrade your ticket as the staff in Kuwait are not able."
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Pros: "Stewards were great"
Cons: "No complaints for this leg of the journey. Entertainment options were mediocre as all legs of my journey had the identical offerings and i pretty much watched all of it in my round trip almost 48 hours of total on plane time."
Pros: "excellent service always a pleasure to fly with QATAR Airways"
Pros: "I am always glad to see a working USB port for charging mobile devices on these 12+ hour flights and was not disappointed here. The list of movies was long. Also positive was the tallest headrest I have experienced in coach."
Cons: "The seat are thinly padded and felt close together, making the already long flight feel even more fatiguing."
Pros: "Wonderful airline! Very nice and friendly staff. I will fly with them again."
Cons: "Few selection of food."
Pros: "Food, seat, overall comfort and timeliness."
Cons: "The entertainment system was not working - on a 12+ hour flight..."
Pros: "Leg space seat near the emergency exist. Courteous staff"
Cons: "Food quality could be better"
Cons: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Pros: "All the stewards were so friendly and helpful. The facilities were very well serviced and so you forget that the plane was 100% full, despite long queues to the toilets. I would fly again with Qatar Air for sure."
Pros: "Helpful staffs and great stewardess!"
Cons: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"
Pros: "Had a good experience , comfortable check in , boarding , seating and polite crew . Good part was the flight was on time and on couple of occasions before time arrival . Great entertainment options in the flight ."
Cons: "I had requested vegiterian food but they were short of veg food options . they did not have enough veg food on board from Doha to Nagpur . also it would be great if they considered more interesting menu ."
Pros: "The professionalism of the staff"
Cons: "No comment"
Cons: "Poor communication about transfers. I also had to throw away 20 pounds of things or get charge $800"
Cons: "It was all good"
Pros: "Great service and food."
Cons: "The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Cons: "asian vegetable meal was uninspired"
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Pros: "Nothing, no one was helpful at all."
Cons: "I arrived to the airport 2 hours prior to my departure to find out that my booking was cancelled. I never received a notification or nothing. I purchased a multi-trip and failed to used the ticket I purchased because I had to leave Qatar early since the person I was staying with was disorganized and flew out the country. I then purchased a different ticket with another airline because it was cheaper. Since I did that, they cancelled my whole trip. HOW? And I payed for a service I clearly didn't receive. As a result, stranded, I had to pay an additional $1,125 for a one way ticket home - more than my original round trip multi flight purchase."
Pros: "Crew was great; plenty of space to stretch out"
Pros: "Departure and arrival on time. Pleasant, attractive and efficient crew. Decent choice of entertainment for domestic flight. Baggage delivered after only 15 minutes of arrival at baggage belt. Overall great!"
Cons: "Passengers push from the back to leave the aircraft and don't like to allow you to enter the exit line so you also have to push your way in. Very rude and sad most travelers are so impolite."
Pros: "Crew is professional"
Cons: "The interior in the air craft need seriously to be refreshed."
Cons: "Flight departed one hour late due to late arrival. There should have been more information updates provided to waiting passengers at the airport."
Pros: "Big plane, excellent entertainment on seat, excellent food, nice crews."
Cons: "Passengers with children & elderlies should be boarded first for priority, for strict implementation."
Pros: "Crew was good on flight and food was delicious."
Cons: "Weather delays but worst was that crew staff couldn’t notify us of times. Caused me to miss work today and had 2 major delays to and from"
Pros: "The snacks, staffs and the seat were amazing. Garuda never fail me."
Pros: "The flight was in time. Boarding didn’t take long. Crew was friendly and worked fast distributing snacks for a 25-minute flight. In-flight magazine is informative and colorful."
Cons: "Phone check-in until 1 hr before departure would’ve been helpful."
Pros: "The crew were very friendly and accomplished. The in-flight entertainment was great. If the opportunity presents itself, I’ll defini fly Garuda Indonesia Airlines again!"
Pros: "On time, clean aircraft"
Pros: "The cabin crew was great!"
Pros: "Amazing in business class"
Pros: "On time and good service from. Cabin crew"
Cons: "Cabin temperature was very cold"
Pros: "Boarding on time, efficient flight, handled well, on time at destination."
Cons: "Long check in queue, many counters closed, counter staff seemed very busy with talking to their colleagues while checking in passengers. I am used better from Garuda."
Pros: "Just a very nice. flight. No worries."
Pros: "Clean, proper plane."
Cons: "Unhealthy food, full of sugars and fat."
Cons: "Plane was delayed"
Pros: "Service on board was good, Entertainment and seat comfort too"
Cons: "Too cold in the plane, chichen curry, always a risk to serve this in a plane your chef should know why. Dessert very poor."
Pros: "Service and comfort during fly"
Cons: "A but delay"
Pros: "Garuda Indonesia is the most reliable sky-mate so far for domestic route. Proffesional and well informed if there is something happened beyond normal."
Cons: "I'm a bit get bored with the food."
Pros: "Flight on 737, took off on time, from Bali new terminals, arrived on time. Lots of leg room."
Pros: "All excellent, including service and food."
Cons: "Boarding time is not punctual."
Cons: "Indian family running around and flight attendants screaming at them to sit down. Horrible experience"
Pros: "Prompt checkin and smooth on boarding"
Cons: "Didn’t like the food, the economy tight seats and to have to pay around 1000us $ for a potential upgrade in business class Other airlines upgrade elite passenger for free"
Pros: "Non stop"
Cons: "Delay by 2 plus hours!"
Pros: "Other Airlines that sent extra planes to evacuate their patrons!"
Cons: "Garuda canceling my flight from Bali to Singapore and not rescheduling it for 3 days despite the Airport reopening the next day after a short closure for Volcanic Actvity"
Pros: "I had low expectations and the entire process felt like flying in the states but with much better food!"
Cons: "Waited for over an hour for the last bags to be loaded to the baggage carousel at LAX, only to find out that a CZ employee standing two feet away from me had a sheet of paper with the owner names of four pieces of luggage known to be "stuck" in China. Bah humbug!"
Pros: "The quality of the food was truly outstanding. A personal chef on board - very happy to vary the food to get it just right, Also to suggest an alternative. I asked for something with a little spice. The flight attendent suggest one dish but then discussing it with the chef he suggested alterning another. Presentation expectional."
Cons: "The cabin is good but the style is a little old fashioned compared to other airlines - although the cabin wasn’t tattty. In the same way that Emirates is really old fashioned to westerners eyes."
Pros: "Pretty smooth flight!"
Cons: "Very rough landing!!"
Pros: "Good service, clean plane, friendly staff"
Cons: "Very small amount of food, no refill on drinks!"
Pros: "Fiod, flight experience, boarding. The flight staff was very good and helpful, as was the ground crew"
Cons: "Flight was delayed by more than one hour."
Pros: "Crew were very attentive."
Pros: "They sprayed air disinfectant on everyone as required. They had a sky priority lane. Extra space seats had a lot of room."
Cons: "Food was not great. What bothered me the most were the number of people they allowed on board who were incredibly sick. There were a couple of people next to me who should not have been allowed on the flight (including stomach sick from the start of the flight). Very very disturbing."
Pros: "Poor selection an d or updated often enough!"
Pros: "The flight attendants were friendly and helpful. The seats were spacious and comfortable."
Cons: "The food could have been better."
Pros: "the food was good, but the use of SO much plastic is horrible."
Cons: "the plastic used for the food. Super wasteful, cheap and flimsy! Indonesia (in general) needs to step up their game on protecting the planet and not destroying it. Set an example, especially since you are offering flights to Raja Ampat. One flight attended (name started with KOR...) was not friendly and helpful at all. I asked if could safely store some fragile items and she said put it in the overhead bin. I said it would get destroyed and she just stopped the conversation and asked me to go to my seat. That is not helpful, nor is that good customer service."
Pros: "Great service and menu in business class. Best I have experienced."
Pros: "Customer Service text , call me to update about my flight schedule to re-confirm whether I can or not for earlier flight and they also offer for next morning flight as alternative."
Pros: "Lacking internet connection, current movies but I slept which is positive because it wasnt a packed flight"
Pros: "Cabin was in good size, crew was friendly and professional, in flight entertainment was top notch."
Cons: "Boarding was late. When we got to Soekarno Hatta, it took a while before they could open the door of the plane and let everyone out because they were waiting for some equipment (the stairs i'm guessing). Then they put us in a bus which took a loooong time to get to the right terminal. I was sick at that time so this was very inconvenient."
Pros: "The ground staff, the inflight staff were great with outstanding service and care for passengers."
Cons: "There is nothing I find not liking."
Pros: "The flight from strong was delayed by 2.5 hours due to a technical problem. In spite of this delay Garuda made sure I made my connection in Makassar and my luggage also made the connection."
Cons: "Being a Westerner, a lighter choice for food might have been nice. Perhaps just fruit and vegetables would have been good. Also since i had three flights being served a heavy meal on each flight was more than I needed."
Pros: "Service, on time!"
Pros: "I really enjoyed the in flight meal, much better than other airline food I have had!"
Cons: "The in-flight entertainment was ok, could do with a few more new films and more episodes of TV shows!"
Pros: "Meals, comfort, and crew all above average."
Cons: "Nothing really"
Pros: "A great flight with friendly staff, comfy seats, good food, and great inflight entertainment."
Cons: "The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate."
Cons: "They fed us expired food. Expired ice cream and expired yogurt. They could not put my wife and me together and I believe that it violates a new law passed by Senator Chuck Shummer. It made it difficult for me to get her medicine to her. On a short flight it wouldn’t matter as much. But we had to endure it for 15 hours. They only fed us two meals instead of 3. Other airlines put a sticker in front of you if you slept through the meal time."
Pros: "The crew was very nice"
Cons: "Softer seats more wholesome videos"
Pros: "It was a good flight"
Cons: "The flight was great"
Cons: "The flight attendant actually worked very hard. But I don’t think they have enough people working in the economy. I asked for a cup of coffee twice from 2 different flight attendant. Never got it"
Cons: "Need to have wifi on all their flights"
Pros: "Comfortable seats and entertainment"
Cons: "Food even for short flights"
Pros: "The crew was nice. Seat space really cramped"
Cons: "On my return flight from Hing Kong to Vancouver, which is a long flight, the passenger in the seay next to mine slowly encroached on my seat space to an unusual extent. The seats in economy are really cramped!!"
Cons: "Staff need to be more hospitable! Please do serve hit drinks along with food!! Seats are not confortable and can be more adjustable!"
Pros: "Quick check in. Courteous."
Pros: "Smooth and hassle-free flight arrived on time despite taking off almost 30 mins late."
Pros: "overall condition of plane"
Cons: "snack was too little"
Pros: "Flight attendant was very kind and helpful. I was very tired and was feeling a little under the weather. She checked in with me frequently throughout the flight to make sure I was well, brought me hot water to sip on, and just made sure I was as comfortable as possible. My regret is that I didn’t catch her name."
Pros: "Not much"
Pros: "Smooth, uneventful travel all was well."
Pros: "The crew is so nice!"
Cons: "Same seat selection issue."
Pros: "Every aspect was smooth and efficient."
Pros: "I paid for extra legroom so the seats were fine. The staff was fine."
Cons: "I flew United, not Cathay Pacific. The food. I have had much better food in all five other International trips I have taken in the last year."
Pros: "Food is great!"
Cons: "Bathrooms are not as clean."
Pros: "Except the end. I’ve been waiting for my luggage for over 30 mins."
Cons: "Waiting for my luggage"
Pros: "Food was great. Crew nice"
Cons: "All good"
Pros: "The flight was on time and the crew was very attentive. Loved Cathay Pacific’s signature non alcoholic drink”Ocean Breeze”."
Cons: "The food was really not at the level you would expect. There was only a pork and a fish option. The fish was fishy and the dessert was gelatin cake thing that did not appease my dessert craving."
Cons: "Continues to be incinsistent and spotty service."
Cons: "Poor inflight service"
Pros: "All was good until missed connection"
Cons: "Missed connection due to late arrival. CP switched us to AC. 7 hour layover"
Pros: "I received more than expected"
Cons: "old plane"
Pros: "The crew was very organized. I travelled with a wheel chair assist friend, they made sure we were comfortable. We arrived ahead of schedule."
Cons: "The food choices are well thought off. My only concern is the tenderness of the beef."
Pros: "The Denpasar Airport had been closed for days due to Ash/Volcano Agung, so luckily our Flight departed as planned, and on time. Was easily re-assigned a new seat (middle to aisle) at the gate. The staff was attentive and courteous."
Cons: "We had a roundtrip ticket from Denpasar to Bali. We were in Thailand when Bali's Mount Agung erupted and called Cathay Pacific requesting our fees be waived to change our return flight from Denpasar, Hong Kong, Newark to Bangkok-Hong Kong-Newark. Cathay Pacific said the fee to change our flight is $350, and plus the difference in the new ticket price. That option was very expensive. We were very stressed about returning to Bali due to the High Alert warnings. The Denpasar Airport was closed for days -- and our request was not unreasonable."
Cons: "Food options"
Pros: "On time"
Cons: "Cathay not the "cut above" it once was."
Pros: "From above ---to serve us, without getting sick, great job by the crew.t"
Cons: "They had us board from gate 4 and they added a security station and we wandered around trying to find the gate. Someone should have stayed out there to tell us why we couldn't even approach gate 4. It was total confusion being seated in gate 3."
Pros: "CREW AND PLANE"
Pros: "Very enjoyable flight. Plenty of legroom in the bulk seating. Service was very good and food was OK."
Cons: "Seats in economy are not that thick therefore not comfortable to sit for a long time."
Cons: "hong kong lkayover"
Pros: "Great service"
Cons: "The cushions were uncomfortable for a 14 hr trip. Not much choices in food. The omelette was bland."
Pros: "The service and quality are absolutely OK, the airline is awesome!"
Pros: "Nice staff, clean planes."
Cons: "Only issue was connecting gate in Hong Kong was extremely far and had to run to make connection. A bit of warning might have helped."
Pros: "Only complaint was the disembarking routine. They emptied all of business and first before coach could even begin to leave the coach cabin. I am all in favor of giving business and first preference in getting off the plane, but this was just too much, waiting for the slowest person in business to get off before a single person could leave the coach cabin."
Pros: "I liked the fact that the plane was not delayed...pretty impressed by that because I fly a lot and some of the worst offenders in flight delays have to be ones that fly within the USA. Boarding the plane was very organized."
Cons: "Food...it could have been better....but you do get feed often."
Pros: "I like the crew on board being very friendly and helpful."
Cons: "Online check-in system is terrible. 2 out of the 4 legs of the flights I was unable to check-in and get a seat assigned. Then there's nothing you could do except to show up at the counter on the day of the flight. How could the system be so inflexible that we are now almost in 2017?!"
Cons: "No seat assignment until at the airport, so my wife and I had to sit at separate rows, far away from each other for 15 hours. I will never buy from kayak again"
Pros: "Food, service, in-flight entertainment, and overall feeling of safety and comfort."
Cons: "Passenger seat is very hard and after 12-15 hours in most uncomfortable."
Pros: "The cabin crew was very kind and helpful. Excellent service throughout the flight. The in-flight entertainment screen had a bunch of new films and series to choose from, that's a big plus. The dinner and breakfast were not that special, but very good considering it was served at 36 000 feet."
Cons: "I flew in Economy, and the legroom was awful for me. (I'm around 190cm tall.) The seats were crammed so tight I had trouble staying comfortable even when awake, and I didn't sleep too good."
Pros: "I had a great time in Cathay. Selection of menu was slightly above average and the movies were updated. For the price I paid, I think I got more than I expected."
Cons: "Crew could be friendlier. Seats are stiff and uncomfortable."
Pros: "The cabin service was just excellent and I felt very comfortable throughout the whole journey."
Pros: "The crew could be less curt and more engaging. Coming from Guest Services in hospitality, leisure and tourism it is obvious that body language and sincere engagement stands out. That wasn’t the case for the Qantas flight."
Cons: "I was unable to checkin or select seats. Understandably this is governed by immigration laws and not airlines but on three attempts I was able to pay for the seats without a receipt only to learn later that the charge did not go through. A little bit of transparency never costs anyone."
Cons: "Entertainment screen is too small, and touch panel reaction is so late."
Pros: "Service, food entertainment and catching up the lost time"
Cons: "Unfortunately the flight could not be shorter. Otherwise a perfect flight, and well worth the price."
Cons: "Meal for children first"
Cons: "Very good airlines"
Pros: "The view"
Cons: "Poor food and no choice, only given tofu noodles! The general appearance of the plane was dated and worn, needs a refit. It felt more like a cheap budget airline not ‘the spirit of australia’ as branded. The touch screen was so bad that you forced the persons head in front to move when you pressed the screen."
Pros: "Flight departed slightly late but arrived on time. Great movies to choose from. They gave you little kits that had a sleep mask, toothbrush and toothpaste, and ear plugs. The food and drinks available were good. There was a USB and outlet for charging."
Cons: "My husband’s screen didn’t work for watching movies and his seat did not recline, but mine did."
Pros: "It was my first A380 flight, and overall I was disappointed relative to the Dreamliner. Yet it stands out as a positive the way that Qantas has configured business class on the upper deck. It's quite peaceful. The staff was pleasant, but could have been more attentive. It felt like some cared and others did not."
Cons: "I have flown millions of miles with Qantas, but it's been more than 10 years since my last flights. My expectations were high and i the end I only felt "OK" about the experience. The seats are not competitive with other business classes in the sky. I realize that is about to change. I flew Air Canada into Australia, and while my seat was unfortunately broken, the capabilities and overall comfort of their seats is far superior to Qantas. The business class lounge in Sydney had very poor food options in my opinion, and I was quite peckish after having skipped lunch to travel to the airport for a 4pm flight. The food options on the flight were much better, though overall options / taste were just OK."
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Pros: "Crew fantastic, food was delicious, boarding efficient - but they use a 737 on this leisure route which is a bit arduous for what is a 6+ hour flight."
Cons: "Use of 737 and lacklustre entertainment system compared to A330"
Cons: "Never went, why would you not know that?"
Cons: "Very old plane, entertainment pathetic. Seats bad Time to retire plane.."
Pros: "Crews in flight are friendly Meals are decent Movie collection in flight are plenty"
Cons: "Can't check in via mobile app nor kiosk in airport Still using 747. The plane could be made in 70s? 80s?"
Pros: "The staff were great but the wait time on calling quantas is ridiculous, check in on an old machine is slow etc"
Cons: "requested an aisle seat online and was not given one. I requested vegetarian meals but was automatically served up dead animals as food so had to keep requesting vegetarian food everytime food was offered. Rather that checking in with an actual human I was directed to a slow and time consuming check in machine."
Pros: "Crew were pleasant and engaging"
Cons: "Boarding was slow"
Pros: "Comfortable chairs."
Cons: "With an almost 3 hour delay the lack of information from Qantas staff was infuriating and we were held in what felt like a ‘holding pen’"
Pros: "I didn't eat dinner as I was too tired, but the breakfast was good and dinner looked pretty good. For airline food, that is. The staff were very polite and friendly."
Cons: "I previously flew Tokyo to Sydney premium economy on Japan Air and that created expectations. This was significantly worse. The seats were not as comfortable or as spacious. On JL, you have a bit of a barrier between you and the person in the next seat. On Qantas, you very much do not. While this is probably more just bad luck than anything else, the boarding experience was nightmarish with swarms of people blocking every passage."
Pros: "Nothing. The very best parts were still mediocre"
Cons: "This flight was so uncomfortable. The seats were small, hard and crammed together. Qantas should be ashamed of making people deal with that on a 13+ hour flight. They kept waking us all up and in general staff could provide little"
Cons: "No any explanation to delayed about 2 hours that resulted in missing the connected flight for more than 10 hours."
Pros: "Close to two hours delay leaving Australia"
Pros: "Inflight service."
Cons: "Headsets tend to fail. Is good that more than one were provided."
Cons: "Flight was delayed by 30 minutes."
Pros: "Received official flight delayed notice by email. New takeoff time 9:00 AM....Actual closer to 9:30. Caused by waiting for flight QF11 from Sydney and mechanical issues or something else which caused JFK passengers from another flight to be put aboard QF11 continuation to JFK. Turbulent air most of the way to JFK, no fault of Qantas. However pilot made no effort to avoid it or was not allowed to go to another flight level. In any event no communication from Capt. Food was mediocre at best. Cabin crew was getting beaten up by turbulence. They did the best they could. Arm rest USB power receptacle broke and headphone jack faulty (60C)."
Pros: "The crew was outstanding to help with a defect entertainment centre. They really went out of their way to keep us happy and to solve the problem. Thanks a lot."
Pros: "on time"
Cons: "very rough ride"
Pros: "Flight delayed"
Cons: "Flight delayed missed connection put on another carrier that flight then delayed arriving 4.5 hours late. Second leg frequent flyer points claim on other leg denied even though original flight qualified. Still chasing Qantas to get points."
Pros: "The Qantas legs of the flight were their usual stellar levels."
Cons: "The Jet Airways flight was to their usual ok level. Nothing especially wrong with fit, but it was not five-star level."
Pros: "Fast self checkin"
Cons: "Entertainment screen doesn't work. Plane is freezing cold. Crew was very rude and ignores my requests. Never come when ask for service and completely ignores my first request of an extra blanket if possible. Never comeback to let me know if they have one or not and I was freezing to sick. I have to walk to the back of the plane to find someone to bring me a blanket. Yet he tries to cast me off by lying that he could not find one. When he realize that I really need one he said I can take one from empty seat if I can find any. But after me finding a blanket of another color on one of the empty seat he take it away rudely saying that it is "not for you". Come on I wouldn't take it if no one cares about me freezing and he finally bring me a blanket. And the crew was very unfriendly to me the entire time. When I tried to lay down a little, somehow it surprised the passenger who is behind me, the crew make such a scene that ask me outloud "be careful when moving your seat" well I did. Basically they make no efford to care about anything about me but are super nice to the people who's is behind me who are white and elder. Such obviously discrimination that I cannot tolerant. I have been having frequent international travel for the past 7 years and this is the first time I have such unpleasant experience. I do not recommend this company to anyone. be warned."
Pros: "Attentiveness of crew, quality of entertainment, smooth experience, good food."
Cons: "Lack of subtitles for the entertainment. Seat was a bit small."
Pros: "All went like clock work. Stress free experience."
Cons: "Plane was delayed by 3hours...We missed our connection to Cape Town"
Pros: "The flight was about 12.5 hrs from Sydney to Los Angeles. It was economy and they provided dinner and breakfast and snacks in between. There was not a lot of leg room but more than most airlines provide in economy. They provided movies and like entertainment including the headsets at no charge. Meals and entertainment at no charge is a plus for them when most airlines are charging for everything but the air you breathe during the flight."
Cons: "No in-flight wifi or video streaming. Lift your game, Aussie airlines."
Cons: "I had an awful experience. The seats lean too far back and the person in from of you crushes you're open your laptop? You also can barely get out of the seat and if the person in front of you is leaned back. Also my luggage took 35min and I missed my connection and had to wait 6hrs for my next flight."
Pros: "Had 4 screaming kids in our section which made the flight unbearable from SYD to LAX - Please bring back the earplugs from years ago! I also miss the free socks you used to give out - these are great for long flights Flight was late getting into LAX so we weren't sure if we would make our connecting flight to JFK. There should also be an option online to book special meals all the way and not just for one part of the flight. I requested special kids meal and my son didn't end up eating any of it - there should be more options for kids meals."
Pros: "Crew on boards"
Cons: "Lost bags Reservations lost On hold with customer service for over an hour Antiquated computer systems No coordination with American Airlines even though they are partners"
Pros: "Good movie options and food"
Cons: "Wasnt able to get comfort seats as emergency row although i am star alliance emerald. I could get it on my way in but checkin agent in sydney said this option was not available"
Pros: "Tim Tams! Great in-flight entertainment system. Very friendly crew. Over 12-hour flight, but went by quickly."
Cons: "Burger slider / hot dog "roller" was not good. That middle "snack" meal on a long flight is never any good, frankly. The eggs at breakfast were pretty bad too, probably inevitably."
Pros: "The entertainment..."
Cons: "There was not a lot of room for my legs when the chair in front of me was in the reclining position ."
Pros: "Everything from the crew to constant treats. Entertainment computer was very good as well."
Cons: "Nothing. Everything was great."
Pros: "On-time & safe"
Cons: "Seats were too tight Eggs very underdone"
Pros: "A flight attendant cheerfully took care of the matter."
Cons: "The seats I had chosen months ago had been changed and my husband and I were not together."
Pros: "The pilot and flying was good - nice flight."
Cons: "Most of the crew were fabulous; however, seated in bulkhead, we had NO service for the first two HOURS of this flight. I had to go back myself to get a beverage. Seats are punishingly small in width, so even with bulkhead seats, it was difficult to get comfortable for this 14 hour flight. Note: I am a normal weight person. Those who had an extra 15 pounds or more felt squished. Food was mostly yucky. A few things were somewhat edible. 10 year old boy seated behind me kept kicking the seat - found out later that it was also jarring due to having GAMES on the headrest. Idiocy personified. His constant poking of the screen BEHIND MY HEAD made for an ugly flight until I asked his mother to swap seats with him. Very frustrating. Kids should be in a sequestered area....together."
Cons: "As an 84 y.o., I am not savvy enough to take advantage of the entertainment [movies[available so it was a long flight. The only entertainment was to watch the family dynamics of 5 in the seats surrounding me. Was the doctor who responded to the incident early in the flight acknowledged ?- that's Qantas responsibility , not yours, I realize. She was sitting in the bulkhead maybe row 60?- the patient was just a few rows in front of the restrooms."
Cons: "Flight was a series of late take offs, the food was really bad, people are so crammed in there is no space to even move around, one entire area was blocked with people's stuff which led to exit doors and this is not safe....time to demand airlines provide decent space to at least be able to cross ones legs, can't even do that anymore"
Pros: "Everything except the darkness"
Cons: "Was a ""day light'' flight and the crew like the window shutters to be down thus creating a night effect I would prefer for the shutters to be left open"
Pros: "Lots of legroom Uncrowded Good food (!!!) Friendly service"
Cons: "Movie was on one of those overhead screens which was broken."
Pros: "The crew was excellent. They were very hospitable, kind, and upbeat."
Cons: "The flight was very bumpy."
Airlines flying from Sydney Kingsford Smith to Kuala Lumpur Intl have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Sydney Kingsford Smith to Kuala Lumpur Intl
Masks required on board, masks provided on flights from Sydney Kingsford Smith to Kuala Lumpur Intl
Social distancing seating
Middle seats unavailable to book on flights from Sydney Kingsford Smith to Kuala Lumpur Intl
Testing for antibodies, testing for symptoms for flights from Sydney Kingsford Smith to Kuala Lumpur Intl
Waiving of change fees. Search flexible flights from Sydney Kingsford Smith to Kuala Lumpur Intl