There were many seats available on this flight as well as a luggage space, and at the time of departure flight attendant still insisted for me to keep my second bag under the seat. She was stubborn and unreasonable.
It was one of those flights that don't depart directly from the gate, you have to take a bus to get to the plane.
And we arrived 20 min late.
Other than that, it was ok
Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter.
I was unable to take the flight due to the coup. But everytime I call it can never speak to a real person and the one time I did they said they would get back to me and it's been over a week. What can I do to get a reimbursement???
clean. Seat covers nice and clean. furniture color scheme pleasant.
1. Seat distance by far too less.
2. seat width on the borderline of being acceptable.
3.. No entertainment, not even a flight info screen available.
4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example.
5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food.
6. Electrical / USB / Network plugs or WIFI unknown.
The entertaiment was fine and the crew were polite
1,The food was bad. I was unable to eat. Simple food would have worked. I chose fish but hardly ate since it tasted bad. Additionally I am allergic to diary products and was not given a chance to express this when purchasing the ticket so I arrived in Rome extremely hungry. I ate at the airport on arrival in Rome,
2, There was no toiletries bag handed out i.e toothpaste and socks to keep us warm.
3. Was surprised that the food was on sale Brussels to Rome. Abidjan to Brussels was free food then mid flight rules changed and the food was on sale on the last leg of the flight.
bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers.
Flight was delayed over 2 hours. They don't announce anything on the speaker to keep you informed so we almost missed the flight altogether
The vouchers they gave us for our wait weren't offered until just before boarding so we spent cash and never used the vouchers.
Lines at check-in were long. Odd feeling that most passengers did not get even cup of water on long oversee flights, unless they do not pay outrageous meal prices in advance or in flight. I gave up my meal to my young neighbors, because I could not eat while they were hungry. Norwegian went way over board with their frugality.
It is not normal, then in website Kayak you see one price for baltic air, and you booked, but after when you need checked in I paid more extra +80 euro for seats, for baggage, and you not check in online , you will pay extra +10euro more in airport ! Its nonsense ! You need to stop this craziness , I saw many peoples in check in time in airport confusing about this , and they were running as stupid to pay all his extra !
The air France staff were phenomenal. Very professional and courteous. Almost so courteous you thought it was not genuine (however it was)...by end of the flight they made you want to write a letter on their behalf.
Seat didn't recline as much as needed and was no in flight entertainment.
After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again
There was no food or beverages handed out for free on the flight, nor was there entertainment - but no complaints here. The flight was safe, efficient, and exactly what i paid for. I only wish I could have gotten miles and smiles points!
Good flight schedules to where I need to go in West Africa. On time generally. Leg room is average or better.
The Brussels/Lufthansa economy thinly padded seats are brutal. I was awoken to a sore behind over and over. You can feel the crosswise metal rod underneath. I sympathize with lack of catering options coming out of developing countries, but the economy meal for the red-eye return to Brussels was hard to swallow, too.
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