Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Abuja
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Scores according to KAYAK customer reviews
Pros: "Crew were Great, With great service"
Pros: "Crew was amazing"
Cons: "Delayed flight meant missed connection and had to stay overnight. Very little communication from the airline about what arrangements were being made. Was also unable to check in online on either leg."
Pros: "Seat comfortable"
Pros: "Food and being ontime"
Cons: "Seats are too hard"
Cons: "I truly enjoy this airline! No complaints"
Pros: "No WiFi in most of the flight duration"
Pros: "Crew was very friendly"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "Great crew, aircraft etc"
Cons: "General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft."
Pros: "Airlines' diligence in arranging an alternative flight in place of the missed connection because the initial departure from JFK was delayed due to technical reasons"
Cons: "Much ballyhooed A350-1000 has noisy engines rudely interrupting my enjoyment of the entertainment system - may be my seats were too close to the engines. The seats are not all that comfortable though perhaps wider than usual configuration in economy."
Pros: "Flight was fine"
Cons: "Did not serve vegetarian food even after repeated requests"
Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Cons: "Took long time to provide food & water."
Pros: "Plenty of room to move around"
Pros: "Best airline I’ve ever flown. A lot more space and amenities for a great price. Boarding was easier and faster than any other airline I’ve ever taken"
Cons: "Wish there were a bit more movie selections but only because it was such a long flight"
Pros: "Qatar beats every US based airline, hands down! The planes are clean and modern with better seats, leg room, technology, food and staff. Everything is included in the cost of a ticket, something that US airlines should learn! I cannot say enough about the experience and wood recommend to anyone traveling to destinations served by this airline."
Cons: "I cannot think of a single thing."
Cons: "My baggage was lost!"
Pros: "The service is Top Knotch!!!"
Cons: "Wasn’t much music to choose from..."
Cons: "I missed my flight from Nairobi to kisumu"
Pros: "FLIGHT ATTENDANTS WERE WONDERFUL"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Pros: "Very friendly service!"
Cons: "Great service. Courteous staff. Professional and well groomed crew unlike some US carriers. Decent beverage and food offerings in biz. Badly outdated IFE system."
Pros: "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."
Pros: "Crew helped with my bags."
Cons: "Lack of film choice"
Pros: "The staff are outstanding! Friendly, helpful and accommodating."
Cons: "Poor choice of movies. Their 'world' movies should have subtitles"
Cons: "Long hours from Doha to Atlanta"
Pros: "The staff"
Cons: "As always the space"
Cons: "We could not watch anything as my wife and my screen did not work."
Pros: "Seats in Business Class are heaven. You get quality rest. Very spacious. Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). On board crew very helpful and polite with a minor exception"
Cons: "Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). Too much potato. One flight attendant with an attitude can affect overall experience. Not sure if because of inexperience or just the wrong way to approach customers. I could tell this person was struggling trying to be genuinely nice. Complicated process to upgrade from economy to business"
Pros: "It is an average economy flight. Crew was very attentive and helpful. Service was excellent."
Cons: "Not much to say for an economy flight. Comfort is always compromised regardless of airline. It gets worse as the flight is longer."
Pros: "It was excellent."
Cons: "It was excellent."
Pros: "The was very hospitalty"
Cons: "Every thing was amazing"
Pros: "Checkin was really quick, needed to have some facilities for the passengers who have more than 8hrs layover."
Cons: "The crew was not efficient or always looking for shortcut. The specific person assigned never recommended or gave any information about the amenities available rather was waiting to be asked uneasily and was not polite at all. Need to be trained more effectively for such a 5 star airlines."
Cons: "I was Told the flight form Doha back to Houston was over booked so I had to get re-routed through another city. For a $6,600 business class ticket this is very bad form."
Pros: "Enjoyed the personal attention and charming personality of the flight crew!"
Cons: "Can't think of any!"
Pros: "Service, friendliness of that staff"
Cons: "Other passengers used my carry-on baggage space and my carry on was placed far from me."
Pros: "The trip was very pleasant as usual, being frequent flyer on Qatar airways since 2005, I can only tell that this is so far the best airline company. Great service. On time if not ahead Never lost a bag or got it delayed. Very diversified entertainment program Lovely staff Confortable and clean flights. And of course convenient price. Briefly, I love Qatar Airways and it is my first choice wherever I travel."
Cons: "So far nothing."
Pros: "Once I made it to my seat, easily slipped back into a meditative trance."
Cons: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."
Pros: "The food and crew."
Cons: "The intertainment system on the Doha to Nairobi flight had old communal TV screens."
Pros: "About the same vegetarian food was served at almost every meal of the 13 hour flight."
Cons: "Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices."
Pros: "The service given from the crew from the moment i checked in was amazing. The flight was smooth and went well. The music and movie selection could be a little bit better. The food was good, but the portion was small and it feels limited. But overall it was amazing experience considering i got a really good price for this flight! Thank you, Qatar."
Cons: "The food portion was small and feels like during the flight the food or i might say snack was limited. The music and movies selection needs a little update and upgrade. I was pretty upset that from LA to Denpasar both the aircrafts didnt have wifi."
Cons: "No entertainment"
Pros: "Flight attendants were very courteous and attentive. Comfortable seats and smooth flight. Didn't feel that the flight lasted for 16 hours."
Cons: "Food needs to be asked for rather than offered."
Pros: "- Efficient boarding and check-in - on time arrivals"
Cons: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"
Cons: "Headrests on quatar airways are uncomfortable , especially for someone who is short and neck gets very stiff"
Pros: "The flight was short but the plane was well maintained and the crew was accommodating."
Cons: "The boarding process started too early and some of the passengers were annoying as they jump over you because they were not directed to the correct aisle."
Cons: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"
Pros: "Service was good. Flight attendants were friendly"
Cons: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"
Pros: "The food was fine to abv"
Cons: "The wait time was extremely long and would be even longer when going back to Boston"
Pros: "Crew was attentive"
Cons: "We sat on the runway for an hour."
Pros: "Cheerful and very helpful"
Cons: "The food could be better"
Pros: "Crew was great and friendly"
Pros: "Great amount of legroom, snack given even though < 1hr flight"
Pros: "Crew! They super attentive"
Cons: "A bit more legroom and seat size."
Cons: "Nothing really :)"
Pros: "All except bfast"
Cons: "I wasn’t able to fly because my passport was stolen"
Pros: "The punctuality, customer services and refreshments served were all great."
Pros: "Flight crew and airport crew very helpful"
Cons: "4 hrs delayed which delayed my whole trip over 6 hrs"
Cons: "Our flight was cancelled from Nashville to Chicago due to "mechanical issue" so we were unable to get on the flight to Naples. United rebooked us on a flight leaving the next day, and we are currently sitting in Chicago on a 6 hour layover. So no, I am not happy at all with this experience. We are missing a day in Italy and have been charged a day stay in Sorrento which we are unable to use. I have contacted United customer service to see if they can compensate us."
Pros: "Nice crew, good flight."
Cons: "45 minute delay was tough."
Pros: "Very comfortable, amazing crew and service. Entertainment was very good with lots of options."
Pros: "Service was excellent. Late night flight was kept dark so we could rest - wonderful dinner menu, surprising for plane food."
Cons: "Flight was delayed so there was a bit of a chaos boarding but it has nothing to do with the service itself."
Cons: "You cancelled my flight & I lost a whole day of mt trip!"
Pros: "Extra leg room overall. Service was excellent"
Cons: "I was never notified that there was no 1:45pm flight. Had I not gotten to the airport early I would not have made the flight to Chicago.at 12:25pm. I was originally scheduled to to to Munich but the flight was to Frankfurt. The plane arrived early so I had to make different plans for someone to pick me up Very disappointed in lack of communication"
Pros: "Not much at all"
Cons: "I was enquiringly about the transfer of my luggage from the Hurghada flight with sunexpress with one of the Lufthansa correspondents at the central fest and the guy was absolutely clueless. Needless to say- our luggage wasn’t in Manchester when we arrived. Had to travel back to Manchester to collect it 8 hours later as it was left in Munich. Not happy one bit"
Cons: "At the gates they said that nobody could bring more than one piece of carry-on items Dash completely catching Everyone by surprise. They took a backpack from me, and it has now been lost."
Pros: "Everything as expected."
Cons: "They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly."
Pros: "staff was friendly and service in general was good"
Cons: "Food was not good , Chairs was not comfortable"
Pros: "Exellent and smooth flight, thank you."
Cons: "I never made it. See reasons above. feel free to check into the letter I wrote your customer service. Terrible"
Pros: "no extra charges for food and drinks, including alcoholic drinks....free entertainment and headphones...professional service and flight"
Cons: "Seats are a lot smaller and closer together In economy but when can only afford the cheapest that is how it is now."
Cons: "Missed my connection due to airline delay and was put on a flight 12 hours later"
Pros: "The Staff"
Pros: "The crew was friendly and respectful"
Cons: "Another passenger came and sat in the seat that was empty next to me and wasn’t ever asked to return to her own, assigned seat"
Cons: "Everything.UEverything.United is suck"
Pros: "The Quietness of the trip. Enough to sleep."
Cons: "There is no possibility for me ti eat. I have a sugerless diet without any aotmeel, rice, corne and other wheat. Just almendraflour is allowed and cooked vegetables and fruit and chicken and fish. I always have huge difficulties in flying intercontinental."
Pros: "Loved the clean, bright, new airplane. Loved having a few empty seats to spread out."
Cons: "Wish economy seats had power outlets to charge phones and tablets."
Cons: "The offer to travel the next day by giving up the current reservation for a price, making us wait for almost two hours and then telling us that we will be travelling the same day instead of the next day. Initially they requested us to help them as they were over booked with an offer and we informed all our relatives, later with the withdrawal of the offer we had to call everybody again. A whole lot of confusion , discomfort and mental torture."
Cons: "the seat"
Pros: "I liked when I thought I had my new booking."
Cons: "When I found out that I was a week late for my flight. Argh! Stuck in the airport at the moment."
Pros: "It was perfect"
Pros: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Cons: "I don't expect good food, but found both served meals to be inedible. Confusing security situation at airport - multiple passport controls and at the final point there was only one check in line for all departing US flights. Since most of these flights left within an hour of each other it was bad news. Once again another chance to stand in line for way too long."
Pros: "Aircraft, crew, drinks"
Cons: "food, unfortunately:( I usually don't complain about food. This time around though, the chicken was not good, and the breakfast was also just okay. For long haul flights, I wish they started installing seats that reclined back more. It's impossible to rest in the currently standard economy seats. I'm ready for new inventions in this area."
Pros: "The lady on the counter was very friendly & helped me to rebook another flight to Frankfurt early next morning."
Cons: "Flighing from Nashville to Washington for 30 minutes & than have to turn around due to weather."
Pros: "The flight from DTW to FRA was made that much better by a particular flight attendant who actually remembered it was my first time flying. She checked with me personally as we were disembarking in FRA to see how my flight was. I unfortunately did not catch her name, but she was the highlight of the flight. If I fly again, I will definitely fly Lufthansa for flight crew like her. I skipped the evening meal as I was feeling unwell, but I had the breakfast. The fresh fruit, and especially the watermelon was delicious. There just wasn't enough of it."
Cons: "The seat cushion was rather stiff and made the 8-hour-long flight just a tad uncomfortable."
Pros: "Comfortable seat, good entertainment"
Pros: "The crew was helpful and polite."
Cons: "There was no specially designed space to hang costumes, which was surprising for international flights. All overhead bins were full, so my ballroom dress is completely wrinkled now meaning that I need to spend extra money to steam it."
Pros: "Lufthansa is a superior airline with friendly, helpful staff. It is always enjoyable to fly with them!"
Pros: "Thank you very much for taking care of my mother she is 79 years old doesn't speak English. and needed wheel chair. and she was thrilled happy and very comfortable thruw all your flights. I want to thank you personally from the bottom of my heart because it's very hard for me to send her overseas with her condition and no language. you guys awesome thank you very much again."
Pros: "Absolutely NOTHING"
Cons: "Due to the death in the family, I tried to re-schedule this flight, but Lufthansa was not able to locate my reservation - I was not in their computer. However they kept sending me e-mail messages about the trip. It must be on purpose so that They got free empty seat. Four phone calls - same result! Zero!"
Pros: "On time"
Pros: "Nothing YOU PEOPLE NEVER CANCEL my flight, IM STILL IN THE USA!!!! U NVR EXPLAIN TO UR CUSTOMERS WHAT KIND OF COVID TESTING THEY NEED TO TELL U SPECIFICALLY WHAT KINDBOF COVID TESTING IS NEEDED!!! BEFORE THEY DEPART FROM THE USA ESPECIALLY BRITISH AIRLINES AND AMERICAN AIRLINES U DONT DESERVE A BETTER RATING I SHOULD BE IN ABUJA NIGERIA RIGHT NOW BUT IM STILL HERE IN THE USA. u made my FIRST INTERNATIONAL TRIP A TOTAL WASTE OF MONEY AND TIME U GAVE ME THE RUN AROUND WITH AMERICA AIRLINES AND BRITSH AIRLINES TO HAVE THEM SAY I WAS A NO SHOW!! I showed up I was DENIED BOARDING FROM ALBUQUERQUE NM because they said my covid testing was expired there is NO GUARANTEE these covid testing will come back from any lab in time for departure.."
Cons: "Nothing YOU PEOPLE NEVER CANCEL my flight, IM STILL IN THE USA!!!! U NVR EXPLAIN TO UR CUSTOMERS WHAT KIND OF COVID TESTING THEY NEED TO TELL U SPECIFICALLY WHAT KINDBOF COVID TESTING IS NEEDED!!! BEFORE THEY DEPART FROM THE USA ESPECIALLY BRITISH AIRLINES AND AMERICAN AIRLINES U DONT DESERVE A BETTER RATING I SHOULD BE IN ABUJA NIGERIA RIGHT NOW BUT IM STILL HERE IN THE USA. u made my FIRST INTERNATIONAL TRIP A TOTAL WASTE OF MONEY AND TIME U GAVE ME THE RUN AROUND WITH AMERICA AIRLINES AND BRITSH AIRLINES TO HAVE THEM SAY I WAS A NO SHOW!! I showed up I was DENIED BOARDING FROM ALBUQUERQUE NM because they said my covid testing was expired there is NO GUARANTEE these covid testing will come back from any lab in time for departure.. u need to let ur travelers know what kind of covid testing each country they visit, BEFORE THEY DEPART!! AND FYI U NEED TO UNDERSTAND THAT THERE IS NO GUARANTEE THAT THE LABS WILL COME BACK IN TIME OF THEIR DEPART!! U MADE MY INTERNATIONAL TRIP A NIGHTMARE AND U WONT GIVE ME A REFUND OR OPTION TO RESCHEDULE AT A LATER DATE!!!"
Pros: "Crew members were very friendly."
Cons: "It would help to train them on how pour wine without spilling."
Pros: "Wasn’t a crowded flight so had room to spread iut"
Cons: "The food choices"
Cons: "Three hour delay!"
Pros: "Crew very polite"
Cons: "In B222, Headphones didn't fit well in the audio plugs on the sides of the seats thus making very poor quality sounds while listening to music or videos. That wasn't an issue in B149. Just to let you be aware. Thanks."
Cons: "Offer water or soft drink without buying it."
Pros: "Problems started at check in and it went downhill from there"
Cons: "Customer service mostly"
Pros: "The crew was very attentive and professional. The seats were comfortable and food was good!"
Cons: "Keep the lights off :)"
Pros: "Onboard staff were very friendly."
Cons: "Allow more room for taller passenger without extra cost"
Cons: "Provide snacks"
Cons: "It’s hard to get used to not having seat-back entertainment when you’ve had it the rest of the trip!"
Pros: "rebooked onto another flight due to missing connecting flight in london"
Pros: "i liked crew's attitudes."
Pros: "On time"
Cons: "Better more comfortable seats"
Pros: "Crew was ok, comfort was ok."
Cons: "Flight was delayed 1 h and 10 mins. Missed the connection flight because of it. No explanation was given. Food was awful."
Pros: "Pleasant staff, service excellent and smooth flight."
Cons: "Seats in front tilting back."
Pros: "I liked that it was a short flight."
Cons: "I didn’t dislike anything about the flight."
Pros: "Entertainment system was ok but selection limited compared to other airlines. Crew was friendly and unobtrusive, nice for a red eye flight."
Cons: "Hate the fact that you have to pay at least $41 to reserve any seat before 24 hours before flight time, even the worst seat on the plane. Seats in coach are very narrow and poor padding makes for an uncomfortable ride or over 7 hours."
Pros: "Too many delays"
Pros: "Only direct flight from Nashville to Europe"
Cons: "Ground staff is clumsy, boarding is messy and unorganized. They need to go fly somewhere and see how a plane should be boarded. Seats are cramped, comfort level only so-so Not a bad flight but below average"
Pros: "The on time arrival"
Cons: "That even non alcoholic drinks costs The gate agent provided misleading information"
Cons: "No food unless it was paid for even water!!! Such a cheap move and sucked being hungry the whole damn time Gate assigned late and very frustrating to find on other end of terminal with a train to take to find it and feeling like you’d miss plane!!"
Pros: "Courteous and friendly staff"
Cons: "Outdated ife and unpleasant buzzing noise from the headphones"
Cons: "Lost my seat assignment, got middle seat"
Pros: "Very comfortable seating on a 747"
Cons: "It was all great!"
Pros: "British Airways service is unflaggingly polite and professional."
Cons: "I was charged two bob (2 pounds) for a cup of very poor coffee. No airline in my life ever made me pay for a cup of coffee."
Cons: "Flight was delayed for 40 minutes"
Pros: "Very helpful crew, smooth flight, choice of small meal - great"
Cons: "No entertainment but it is a short flight"
Pros: "On time, smooth and comfortable flight. Crew very helpful"
Cons: "There wasn’t much not to like about this flight. All very good. But so short no entertainment really possible"
Pros: "Nice clean new plane. Courteous cabin personnel"
Cons: "Nothing served, not even water or tea, unless you pay for it. No entertainment."
Pros: "It was fine , easy and quick"
Pros: "Flight on time. Baggage out quickly."
Cons: "No seat lights or entertainment due to fault. Food only available for purchase. Even sparkling water cost £1.80. Leg room minimal."
Pros: "We Arrived safely. The captain explained the situations well."
Cons: "We left late and arrived late. They ran out of one of the menu items."
Cons: "My baggage was lost. This is ridiculous."
Cons: "Apathetic crew and service desk - missed flight with no automatic rebooking - I had to wait for two hours on arrival, then take a bus to a new airport and wait another 6 hours to get on a new flight. No upgrade, no compensation"
Cons: "Our vegetarian food was not available as requested."
Cons: "Lost my bags. Incompetent in nice airport. Crew was rude"
Pros: "Short flight but thought there would be beverage service????"
Pros: "Great food. Ground staff were very accommodating."
Cons: "Flight crew attitude. Cramped seating."
Cons: "I'm surprised there were no complimentary beverages. Also, this is not the airline's fault, but the woman sitting next to me was wearing an excessive amount of perfume, which gave me a headache. I think the airline should make recommendations for passengers not to be heavily scented. As a physician, I worry about patients with RADS (reactive airways dysfunction syndrome) who can develop bronchospasm if exposed to individuals wearing lots of perfume, and a plane is an enclosed space."
Cons: "Online check in was not available on 4 international flights, despite 24 hour checkin being advertised. Expect your seat preferences to be limited unless you pay $35-$85 per flight to pick your seat in advance."
Pros: "I've boarded flight half this size in twice the amount of time it took to board this Airbus A388. I enjoyed sitting on the upper deck. It was a night flight to London from DC, so I closed my eyes straight away, and didn't partake in any of the meal or entertainment options available. Flight crew was very nice and personable."
Pros: "Everything was great and I truly enjoyed this flight."
Pros: "Services in flight was great"
Cons: "My suit case was broken I noticed when in got home what can I do about it"
Pros: "Entertainment: American Airlines had a great selection of movies."
Cons: "American did not check my luggage to my final destination, even though they should have. Spoke with an American Airline luggage rep at Heathrow; he was rude and condescending - "You go get your luggage from Terminal 3 and bring it to Terminal 5. If you don't, your luggage is not going to with you!" Thankfully a more reasonable British Airways agent at T3 took care of this."
Pros: "Convenience to return to Heathrow with enough time to navigate customs and security and make my connection. Fare price was good"
Cons: "Little close on the connection"
Pros: "Everything is ok"
Cons: "The journey to take the last flight was too long. I almost missed my flight. Secondly my suitcase was missing on arrival"
Airlines flying from Tennessee to Abuja have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Abuja
Masks required on board, masks provided on flights from Tennessee to Abuja
Social distancing seating
Middle seats unavailable to book on flights from Tennessee to Abuja
Testing for antibodies, testing for symptoms for flights from Tennessee to Abuja
Waiving of change fees. Search flexible flights from Tennessee to Abuja