Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Kuala Lumpur
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Scores according to KAYAK customer reviews
Pros: "Yes, it was great."
Cons: "Very uncomfortable seat. A bit rude flight attendant."
Pros: "ANA was awesome as usual."
Cons: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Pros: "Entire crew members, food, hospitality & aircraft."
Cons: "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
Cons: "Lousy food taste bland out of date movies"
Pros: "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
Cons: "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
Cons: "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
Pros: "That it didn’t crash"
Cons: "It was very delayed and then the luggage still hasn’t come out"
Pros: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Cons: "Entertainment - didn't have to many movies I liked. Food was ok."
Pros: "Staff was great and both the terminals and onboard"
Pros: "Service Politness of staff"
Cons: "Boarding at the gate Shuttle from gate to plane was too crowded Ascending to aircraft was almost a stampede"
Pros: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Pros: "Very smooth boarding process and excellent, lovely flight attendants"
Pros: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Cons: "If the seat reclined a bit more, would be nice."
Pros: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Cons: "In flight meal could be improved"
Pros: "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
Pros: "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
Cons: "No complain about the flight and the services."
Pros: "It was fast and the crew got right to it as far as take off and getting home."
Pros: "Great crews and good foot space!"
Cons: "Food was terrible! Getting worse every time !"
Pros: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Cons: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Pros: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
Pros: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
Cons: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
Pros: "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
Cons: "The in seat entertainment was a bit clunky"
Pros: "Meals are excellent at Nippon, stewardesses so helpful and charming."
Pros: "Great service"
Cons: "Interior show signs of aging"
Pros: "Crew are nice, helpful and polite"
Cons: "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."
Pros: "The friendliness of the crews and the cleanliness of the rest rooms."
Cons: "The delay before taking off."
Pros: "Comfortable. Excellent service."
Pros: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Cons: "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"
Pros: "The food was really good, service was great, and nothing to complain about"
Cons: "I don't have any complaints"
Pros: "Love the plane itself. It felt like it was new and it was very comfortable."
Cons: "Sometimes I am unable to understand what the announcements are saying. Probably due to the accent and volume of voice."
Pros: "Great flight"
Pros: "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
Cons: "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
Pros: "Fan tasting service by the crew members from the point of check in. Very attentive to all details."
Pros: "crew was very polite and everything was smooth."
Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
Cons: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
Pros: "The crew are very very friendly, helpful,fantastic service, all thing is good"
Cons: "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"
Pros: "Good industrious crew who were pleasant and obliging. Lots of storage space in a larger aircraft. Washroom automation using sensors was fantastic. Washrooms we're always kept clean and adequately supplied."
Cons: "The seats were very tight."
Pros: "Very nice and pleasant staff"
Pros: "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
Pros: "I had a long flight and with their hospitality and smile on their face makes me feels relax."
Pros: "Very comfortable. Lots of room, wonderful crew."
Cons: "A little light on entertainment choices, the English translations of flight info were pretty rough and sometimes unintelligible. Not a problem on this flight but could be if there was a major delay or something that needed to be communicated."
Pros: "Snacks, Timings, beverages, entertainment."
Cons: "Space, main course food"
Pros: "ANA has always done a fantastic job, mfrom customer service to the food to checking you in."
Cons: "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"
Pros: "Food was delicious, crew was very nice and attentive. Plane was very new and clean"
Cons: "Delay on tarmack at airport. No fault of ANA"
Pros: "Staff polite ,speedy"
Cons: "Had to get down to ground floor, walk outside, take a packed bus, wait on Tarmac while Korean air took off, waited some more to be safe, then climbed the stairs to a 787. The seats in economic are very uncomfortable, tortuous for seven hrs."
Pros: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Cons: "Can't think of anything, everything was very good."
Pros: "Private cabins in business class"
Cons: "Better control over boarding process"
Pros: "Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks."
Cons: "Qatar Airways could improve food selection for business class."
Pros: "The food its disgusting"
Cons: "Better service and better food"
Pros: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Cons: "Same advertisements before each movie could play were annoying to me."
Pros: "Service was okay."
Cons: "Could have been more customer focused!"
Cons: "Internet connection at airport and lounge is not good"
Cons: "The lounge, they use the club lounge in Boston which was so so. Could we have use the one world BA lounge instead?"
Pros: "Yes. Pillow cushion too firm"
Cons: "Food needs to be better. Very inconvenient schedule for flights to India from Europe."
Pros: "Excellent service. Very comfortable business class seat. Arrived early"
Cons: "Boarding & disembarking was via bus & stairs."
Pros: "The staff at Qatar Airways did everything they could to make this flight one of the most enjoyable of my entire life. The food was well prepared and exceeded my expectations. I also enjoyed that the food was served at times that minimized the impact of the time change."
Cons: "The movie and TV options were impressive; however, in-flight WiFi and power would have been convenient and improved the entertainment on board the flight."
Pros: "exellent in everything"
Pros: "the staff were friendly and accomplished good travel nothing was too much for them."
Pros: "Plenty of room to move around"
Pros: "Nothing was spectacular."
Cons: "No lounge in Philadelphia took my Priority Pass. On the flight, the woman in front of me threw her chair back without asking and almost had hot coffee all over me. When I asked her to put her chair up, she got mad. She went to staff to insist she could put her chair back. I showed them that I was indeed in a back brace for a health condition and that I needed opportunities to move and shift, cross legs to release tension, etc. Staff sided with the rude woman, who, given the chance to move to an equal seat on the opposite aisle where she could recline, refused to move. I was very frustrated and have never been treated with such discrimination regarding my health concerns."
Pros: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."
Pros: "Very nice staff."
Cons: "Lack of diversity with the area crew. It would be good to have some Black area crew staff."
Pros: "Access to entertainments"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Cons: "I didn't like that I had to get off the plane and then put back on the plane. That was not noted when buying the ticket. That is important information."
Pros: "great staff"
Cons: "Some of the head phone are not working at all...."
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Pros: "Seat features. Extensive beverage and food menus. Great IFE system"
Cons: "Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive"
Pros: "Stewards were great"
Cons: "No complaints for this leg of the journey. Entertainment options were mediocre as all legs of my journey had the identical offerings and i pretty much watched all of it in my round trip almost 48 hours of total on plane time."
Cons: "I had a long trip and as a result I had lost my voice, and the crew had no patient at all. I feel like she just wanted to check the box instead of really making sure I got what I wish for food wise."
Cons: "Few selection of food."
Pros: "Great food etc"
Pros: "The plane is very comfortable and the staff are friendly"
Cons: "Dely to time"
Pros: "Helpful staffs and great stewardess!"
Cons: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"
Pros: "Onboard crew"
Cons: "Boarding process. It could start on time as printed on the boarding pass. If it is by zone, the provide a few minutes between the zones and adjust time accordingly."
Pros: "Crew was great"
Cons: "Out of mango juice and the plane was too old."
Cons: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"
Pros: "Crew Service"
Cons: "If a customer has not ordered Vegeterian / Special meal earlier, the crew doesn't carry any extra meal."
Pros: "Good spacing. comfy seats."
Cons: "Staff were just not aware of clients needs. walked passed without even glancing to see raised hands, etc"
Pros: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Pros: "On time, good crew, easy connection."
Cons: "Hard and tight seats for such long night flight."
Cons: "The food was not that great, I asked for non veg Hindu , it was very bland and tasted like fake chicken!"
Pros: "Crew courtesy."
Pros: "Friendly crew Good choice of food and beverage"
Cons: "Aircraft changed without notice Trapped in cramped window seat No storage bins IFE strobing windows tabs and would not switch off Useless design of chair lead to loss and destruction of my Kindle"
Cons: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"
Cons: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Cons: "7 hours on the phone all over the world so far and absolutely nobody willing to take ownership of this problem. What terrible service"
Cons: "The delay was awful Al marjan business class lounge in doha don't have good quiet room bed for sleeping"
Cons: "I found the bed rather hard for sleeping on my side. When I awoke, I was stiff and sore."
Cons: "On my printed boarding ticket provided by the Qatar airline desk at ORD, it only had my first initial of my first name listed. After waiting in line for an hour to get my boarding pass, I proceeded to security and they would not accept it and said I needed to go back and get a stamp or prove my purchase from months earlier (my confirmation email was not enough). Although I was able to get the stamp, this is frustrating as my name should have been listed (Sara) which is what I provided in my online profile when purchasing the tickets or the person at the Qatar desk should have realized this when providing me my boarding pass."
Pros: "The food is good. The services provided by the staff is good."
Pros: "Shared a row with three seats with another person, middle seat was free! New entertaiment screens."
Cons: "Food was average to less."
Pros: "Nothing at all"
Cons: "Everything from boarding to landing the flight and atleast could have informed the next connection that we would be late by a few minutes so we could have caught that flight. Instead we ended running around the airport for no reason."
Pros: "Great crew and good seat in Main Cabin Extra!"
Cons: "Waiting for luggage"
Pros: "All good."
Pros: "Great crew"
Cons: "Not much other than lower fare"
Cons: "delayed almost 5 hours due to “air traffic,” flight had plenty of room and they did not offer any upgrades"
Pros: "Comfortable seating"
Pros: "The crew was great. The plane was clean. Both flights were on time and went very well."
Cons: "The one thing I must say could be better is limiting people to one carry on bag. There were a few people that held up the boarding process because they had more than one bag and they were trying to find a open slot in the overhead compartment."
Pros: "very organized boarding process"
Pros: "I got to converse with the pilots before getting on board, and they were super awesome guys. Flight attendants were attentive and checked in frequently enough."
Cons: "All of group 9 had to check bags on a flight that was already delayed and arriving after 1am."
Pros: "Nothing-never made it."
Cons: "3 flight cancellations."
Cons: "Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding"
Pros: "Great flight experience!"
Pros: "Not as other as flights"
Cons: "Always too many people."
Pros: "British airways 787-8 Dreamliner. New-ish plane. Nice crew. Food was good"
Cons: "Business class seats were cramped. No place to put a book af glances when going to sleep. Headphones are not noise canceling, thankfully I brought my own"
Pros: "The seats were comfortable and the entertainment console was awesome!"
Pros: "The agents kept us posted"
Cons: "The delay but it happens"
Pros: "The service from the flight attendants on the flight was absolutely amazing"
Pros: "Flight arrived safely"
Cons: "Everything else"
Pros: "Everything else"
Pros: "Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?). The gentleman working the register was very pleasant and was a welcome personality so early in the day. As a service member, I would like to thank him for his service. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF"
Cons: "Need to change up the videos accessable by WiFi."
Cons: "This was an MD80 that had absolutely been ridden to death. I thought that AA was modernizing their fleet? This was a 30 year old plane."
Cons: "No audio in business. No working electric outlet."
Pros: "Nothing out of the ordinary"
Pros: "Very friendly gate agents & Flight staff"
Cons: "As always, just too many damn people on the plane. Who are all of these people? What are they doing?"
Pros: "On time Attendants friendly Great service"
Cons: "No complaints"
Cons: "I was stranded on the runway for nearly 2 hours no air it was awful!!!!"
Pros: "That's it."
Pros: "Narrow aisle and seating. Attendant looking at his phone the entire time we were getting ready to take off as well during taxiing and takeoff. Unbelievable!"
Pros: "Well done again!"
Pros: "Everything lined up perfectly"
Pros: "Everything ran on time, which was surprising because I've heard horror stories, but I was surprised. Would definitely fly again."
Cons: "The landing was ROUGH!"
Cons: "Boarding was confusing. By the time groups 5&6 boarded the first groups had not finished and there were no longer any lines to control the crowd, just people trying to get on board to assure overhead cabin space."
Cons: "Late late late"
Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"
Cons: "Not enough staff at the airport to check in all passengers for early departures"
Pros: "Nonstop flight"
Cons: "Bag of pretzels to eat. Just so cheap"
Pros: "All good"
Cons: "No onboard entertainment"
Pros: "Staff was excellent"
Cons: "Had to change flight again because I would not have made my connection. Also paying for wifi that barley worked!"
Cons: "The flight attendant continued to serve alcohol to passengers (employees of TomKats catering - they screamed it throughout the flight) that were drunk and belligerent. Her poor judgement, and their complete lack of control, made the flight miserable."
Cons: "Flight was delayed for over 6 hours. Had to find an alternative way to get home"
Cons: "Supper was very average , one slice of pizza , that’s it"
Cons: "No entertainment facilities available even in business class"
Cons: "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."
Pros: "The seat was very nice position."
Cons: "It will be nice if there’s choice for vegetarian meal"
Pros: "Pleasant steward"
Cons: "Delayed and waste time at Jakarta airport"
Cons: "He is cheating telling normal taxi cant for two adualt and three chalidren to buy taket for double price for min bus or van , that person in charge is laieing and not respecting i hope to take acsing because they are the face of malysia visitor and i think no boday will except cheating even for one ringet . If need any details for the person can contact me."
Pros: "Food provided in Mumbai to KL flight was satisfactory."
Cons: "In flight from Mumbai to KL, requested orange juice was never served. Insufficient toilets in aircraft. Appeared that toilet numbers were compromised with additional seats so to gain more profit. Also toilets far away from the seats. Long queues 3 x 3 seating arrangement is hopeless for 5 hour journey as person at window needs to disturb both middle and aisle seat holder."
Cons: "Old plane"
Pros: "food was good and overall good economy class flight"
Cons: "distance between rows seems shorter than other airlines such as Emirates"
Cons: "I m dont have my bagage....i sait to long time IN airport and all my médecine ..is inside Nous people replat on page facebook"
Pros: "On time takeoff, landed early....everything was smooth"
Pros: "The flights were on time :)."
Pros: "Fast boarding"
Cons: "Forced to check a carry-on used all over the world for years. Then they lose it"
Pros: "Everything flowed smoothly."
Cons: "It would have been nice to have inflight entertainment within our seatbacks."
Pros: "The entertainment, seat spacing"
Cons: "The gate"
Cons: "I request for extra water but I was just given the glass which was on my tray. The Stewart told me he would come back but never did... not very nice One Air Asia, sûre you have to pay for the drink but you don't stay thirsty, and finally ticket is much cheaper..."
Pros: "Good on the plane and in the business class lounge was excellent"
Pros: "Nothing remarkable"
Cons: "Nothing unremarkable"
Cons: "Transfer from domestic to international terminal in KL was slow as only 1 customs officer was working"
Pros: "Food, entertainment, staff and confort all up to the usual MAS standard"
Cons: "Plane was 45min late departing and I was meeting my partner connecting in KL. There was supposed to be a 2 hour layover - instead we almost missed my flight. Fortunately, he was able to hold the plane and I made it. My baggage didn't though - and was only delivered to the hotel at midnight after a convoluted process claiming it at Tan Son Nhat Airport. Not really good enough given we paid extra in order to be able to travel together. Pick up your game MAS - 2 planes out of the sky and you won't regain customers like this!"
Cons: "I fell asleep during the meal serving. Instead of waking me up or putting my meal on my tray, it wasn't served at all."
Pros: "Efficient and quick to load the plane and then take off."
Cons: "On both flights, i did not get the seats i had specifically booked..."
Pros: "Efficient check in"
Pros: "Just fly."
Pros: "On time departure system works"
Pros: "Nothing much"
Cons: "It was freezing on the first flight and although I gave requested for a drink twice this was never brought to me. The Flight attendants were rude and not helpful."
Pros: "On time departure, nice aircraft and entertainment."
Cons: "Two people on the same PNR, but seated six rows apart. Say what?"
Pros: "Cabin crew friendly and helpful."
Cons: "Red snapper was over cooked and rubbery. MH used to have great food. What happened??? IFE system was poor although flight was only over an hour in length - not a major issue."
Pros: "spacious seat at row 5"
Cons: "The fish is merely edible. No IFE available."
Pros: "The plane was decent. The offering on the IFE was a good mix. Food was ok"
Cons: "The IFE froze. I alerted the crew but it took them nearly 1.5 hours to do a reset of the system. I barely managed to watch a movie and only managed that due to the fact that I had my own earphones. They collect their headsets way too early."
Cons: "our vegan food was not provided"
Pros: "On Time"
Cons: "No newspapers"
Pros: "The korean spicy chicken was delicious!"
Cons: "The 2 male flight attendants who served our rows did not smile once. Very unfriendly and seemed like they just wanted to do the minimum. We were also extremely unhappy that during check in was advised that our seats were not allocated together when we booked the tickets together and are also Enrich frequent flyer members. We had to demand to speak to a manager for them to change our seats."
Cons: "Only 3 hours to checkin prior boarding for business class. I waited for 2 hours foor checkin"
Pros: "Nothing in particular."
Cons: "Crew were not responsive, lacked initiative and had an upsetting attitude when serving. Food was stale, toilets had pee on the floor: Stewardess didn't bother to clean up, she just sprayed an air freshener instead."
Pros: "All thing"
Cons: "I received an eticket confirmation by email, but when arriving at the airport for checkin, Malaysian airlines did not have the ticket in their system"
Pros: "Service and comfort"
Cons: "Not on time"
Cons: "MH 0178 to KL was late and I arrived to KL at 9.30am. My transit flight already gone and the airport crew directed me another gate and gave me a new ticket for MH 0717 at 10.40 am."
Cons: "We don't recive the e-tkt only the reservition"
Cons: "There could be more leg room available and wifi on the plane"
Cons: "Everything but price. Wouldn't take it again."
Cons: "Flight was 30 minutes late with no terminal announcements of the delay."
Cons: "For a country known for its variety and quality of food, Malaysia Airlines is probably the worst place to experience it. Tasteless, poorly presented food and the most unappetising of choices. Crew were harried and rude, and the whole journey seems to last 16 hours instead of 8."
Pros: "Food was simply awful; which is a shame for a national airline of a country known for its great cuisine. Some members of the crew were really nice, but we had one on each leg of the flight that were so rude to passengers. On the KUL-BKK leg, one male crew member was really loud and obnoxious, and on the BKK-KUL leg, one female crew member was yelling at some older passengers who were a little slow in boarding."
Airlines flying from Tennessee to Kuala Lumpur have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Kuala Lumpur
Masks required on board, masks provided on flights from Tennessee to Kuala Lumpur
Social distancing seating
Middle seats unavailable to book on flights from Tennessee to Kuala Lumpur
Testing for antibodies, testing for symptoms for flights from Tennessee to Kuala Lumpur
Waiving of change fees. Search flexible flights from Tennessee to Kuala Lumpur