Daily cleaning, installation of cabin HEPA filters on flights from Texas to Luanda
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Scores according to KAYAK customer reviews
Cons: "Poor Flight and worst food and bad staff from Doha Airport. Worst food in qatar flight"
Pros: "Always on time"
Cons: "Food bad. Much better taste at the lounge in Doha"
Pros: "It was like flying in a Four Seasons but better."
Cons: "Boring movie selections. 80% Marvel films."
Pros: "Service and entertainment"
Cons: "On boarding and on time departure"
Cons: "Tbilisi-Doha delayed due to no A/C. Inadequate notices. Children yelling behind me, no action taken. Doha-BKK worse. Another 1 1/2 hr delay. Woman I’ll eventually taken off. Flight deck with inadequate notices. Then searched for woman’s overhead luggage. Others with delays elsewhere. Never again."
Pros: "The crew is always very professional."
Cons: "The inflight entertainment was down for 2/3 of the people flying. And it was a 14 hour flight... :/"
Pros: "Because I was in the bulkhead seat - it was good."
Cons: "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("
Pros: "The crew was amazing and delightful"
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "Amazing crew. Great service in economy."
Pros: "Friendly Crew, good entertainment possibilites."
Cons: "Everything has a plastic holding purse."
Cons: "Delay at landing"
Pros: "Not-so-full flight meant we could move about and choose more comfortable seats."
Cons: "TV unit didn’t work, lucky me. They tried two times to restart and reboot but to no avail. The attendant said my choices were to not watch or move to an empty seat. I chose to sit next to my wife."
Pros: "Very poor Service on a 16 hour flight"
Cons: "Houston airport qatar airways check in office has 4 counters and 2 were for people who electronically checked in and they were only a few and other 2 counters were for the huge line. Need more counters. Doha airport has majority of Indian national personell at check in and luggage checkins. They have to learn some manners and be polite with people. Rudeness is a turn off passengers who are tired"
Cons: "The airline demaged both of my completely new suitcases. They both had TSA approved locks. One of the suitcses has a missing wheel, another one ripped zipper and missing lock and it was wraped in plastic. A few items were missing from that bag."
Pros: "Comfort in long foight was amazing. Never felt tired. Upgraded movie collection. Food was great."
Cons: "Carry on baggage allowance is way too low. Only 7kgs including laptop bag is too low for international travel. TV screens were a bit old enough and had to click multiple times."
Cons: "Extra baggage was charged $250 for 1 extra baggage when other airlines change $70. Also on the Qatar Airway site it states that after 3 hours of the flight if seats are available business class upgrade would cost much less and this was not the case. They wanted $2000 for the upgrade."
Pros: "all are nice"
Cons: "nothing but avoid bread"
Pros: "Crew was very friendly"
Pros: "Service was excellent with very polite staff."
Cons: "Front seat anchors were right in the middle of the leg space in 777 which is kind of dumb for Boeing guys."
Pros: "price, comfort, food"
Cons: "Transit 9 hours without hotel"
Pros: "Like before,Awesome experience provided by inflight crew, who attended to all your needs for this 4 hour long flight Made us feel really at home!"
Cons: "Flight planned to leave 30 mins earlier and didn’t send any email or informed me."
Pros: "The service on Qatar airways was excellent as always. The seats were comfortable and the flight attendants provided a 5 star service throughout the flight."
Cons: "The playlist for the movies was old and needs to be cycled more often to allow the passenger greater selection. There were an adequate selection of tv shows however these were limit d to only a few titles."
Pros: "Very nice staff."
Cons: "Lack of diversity with the area crew. It would be good to have some Black area crew staff."
Pros: "Good service, clean aircraft, friendly crew"
Cons: "Qatar Airways Asian vegetarian hot meal is not as good as some other airlines. It lacks the asian grains, light spices etc."
Pros: "Service and food"
Pros: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Cons: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Cons: "Everything, the food and movies are old, beside all that the flight late and my connection left and no one apologist for that!!!"
Cons: "Out of Vegetarian food. As per them it was because ticket was booked less than 24 hrs"
Pros: "This has been one the good experience I had in so many years of travel"
Cons: "I requested a special meal but was not given what I wanted. But overall decent food"
Pros: "The foods on the plane and the time as they said it happened I mean no delay."
Cons: "The most thing the foods were hot and fresh."
Pros: "Qatar has one of the best service in the world"
Cons: "Nothing that I ca th think off"
Pros: "i liked that the entertainment system had a lot to offer, lots of movies and options. I liked the staff, they were very cooperative and friendly."
Cons: "the flight was delayed 45 minutes, passengers were waiting in a non-air-conditioned aircraft. The AC was working after takeoff. The airplane chairs were small and no leg room, on a 7 hour flight to Barcelona that was exhausting! Couldn't manage to get some sleep at all. Overall, at least I arrived to my destination safe and sound. Thank you!"
Pros: "The Plane was good but not updated with new data"
Cons: "Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean"
Pros: "Good, attentive service by the crew."
Pros: "Ground crew was helpful On Time Flight Clean aircraft Good food"
Cons: "seat was not much comfortable"
Pros: "Let's just say there was nothing I didn't like"
Cons: "I have no comment"
Cons: "The seats could me more comfortable . The one that flew from Doha to Mumbai was way more comfortable than the one from Houston to Doha ."
Cons: "Thank you"
Cons: "long long long trip in the middle of the trip ther is no water to wash my hands"
Pros: "Crews behavior was amazing"
Cons: "Menu/food Less choice"
Cons: "I understand it's the industry standard, but seats are too narrow with shared armrests."
Pros: "excellent services from top to bottom cabin crews.Salute to Hats off them."
Pros: "Paying the hotel for whome the layover was more than 10hrs thanks a lot for caring and preserving the dignity of each customer, I recommend Qatar airlines to everyone"
Pros: "2 bag checks allowed and being giv n th option to check in an additional carry on at no charge."
Cons: "Boarding was hodge-podge. Seats are way too close together for a long haul...person's tray in front of me was in my face the entire trip and she didn't bother inclining throughout so had to eat my meals like a contortionist. Cramming more seats into a finite space seems to be what all airlines are doing these days. This of us whom are above average in height are forced to insure a more painful and uncomfortable flight as a result."
Pros: "Emirates Airlines will remain the best of the best"
Cons: "Emirates Airlines will remain the best of the best"
Pros: "Crew was good but only one thing I don’t know why before landing 30min crew starting collect blankets and headsets it’s making me so upset!"
Cons: "Better kits for kids to keep them busy longer. The one that was provided kept my kid busy for about an hour or so in a 12hr flight."
Pros: "Good food and comfortable seats"
Cons: "Boarding was confused and disorganized, but that seems to be a common problem with ground staff at all Indian airports"
Pros: "Emirates provides good seating even in economy class,with good entertainment so makes the 8hr flt more pleasant."
Cons: "Food wasn't overly great."
Cons: "Economy seat leg support could be better"
Pros: "Seats were comfortable"
Pros: "The timing of the flight and available entertainment"
Cons: "For economy class, maybe more variety to meals?"
Pros: "Crew looked stressed and rushing things. Didn’t look very friendly."
Cons: "Smiling crew"
Pros: "Crew was amazing. Flight was on time. Seats were good per economy class"
Cons: "Food could have been better"
Pros: "No complaints. Right from the airport staff to the crew in the plane all of them were amazing"
Cons: "Keep doing what you are doing."
Pros: "More comfortable seats More choice with food"
Pros: "Jenna our crew member was amazing. My wife and I traveled with our 5 kids ages 8, 6, 4, &11month old twins. Thought it would be a total nightmare but the crew was so helpful and understanding. They made sure the older 3 got their infotainment system working and setup the bassinets for the twins."
Pros: "Today amazingly the service was too good, the hostesses were coming forward and asking if we needed something and making the journey comfortable."
Cons: "Was nicr"
Pros: "Good was good and entertainment was excellent"
Cons: "Crew service"
Pros: "I had the whole row. Food pretty good for economy. Good movies"
Pros: "Crew was great. Boarding was great"
Cons: "Less air condition towards the end."
Pros: "I am tall and was very happy with the leg room in economy class. Food was tasty."
Cons: "Nothing really. Was completely satisfied."
Pros: "Excellent service"
Pros: "The entertainment selection."
Cons: "The watermelon in the salad was almost spoiled."
Pros: "Everything was great"
Pros: "In all the flight was good, except for the food."
Cons: "They didn't have any option (not even fruits) for those who dislike spicy food. My colleague and I had nothing but bread and butter to dine."
Pros: "The cabin crew worked hard and were extremely professional and friendly. they are to be commended for this!"
Pros: "For a 15 hour flight the crew made it comfortable"
Cons: "The restrooms were non functional by the end of the flight"
Pros: "Everything was great!"
Pros: "Food was okay. Staff on plane. Ice"
Cons: "I got singled out."
Pros: "Food is good . Service is good"
Cons: "Airline appear to be harassing passengers with excessive overage charges. DXB is supposed to be a shoppers paradise. They are weighing dutyfree bags too along with cabin baggage. Eg: they charged me $56 for 2 kgs overage. I am very disappointed."
Cons: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"
Cons: "in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
Cons: "Upon arrival at the final destination, I couldn’t find one of my 2 checked baggages, asked the emirates ground staff and i was told that they were unable to track the bag and not sure if it was loaded on to the aircraft at the origin airport or lost in transit. Lost my wedding suite and fiancé ‘s wedding gown and plenty other wedding things."
Pros: "We felt safe and the flight landed a bit early."
Cons: "Boarding was a nightmare, couldn’t hear zones being called, etc. assigned seats had us in the middle and basically so confined we couldn’t eat when they gave us food. Very uncomfortable. I had such a bad experience I got online and paid for isle seats for the return trip, and thought maybe that’s what they wanted all along ..,"
Pros: "service , crew , food entertainmentminimal"
Cons: "not much"
Pros: "Food n movie selection"
Cons: "Noisy seat n very less leg room"
Pros: "Everything from the plane, crew service and timing. Excellent"
Pros: "I loved everything from the food, the crew, the in flight entertainment."
Cons: "I think this is hard to fix which is the comfort level. I was not avale to sleep well as the seats were a bit stiff. But it still one of the better seats I have been on for a long flight."
Pros: "Great entertainment set up, a free hour of wifi and good food. The wifi was priced fairly. Overall, it was a pleasant flight that I even managed to go to sleep. I normally can't sleep on planes."
Cons: "The entitled passengers and other rude passenger behavior."
Pros: "I didn't like disemabarking and being walked to a bus and then being transported to the actual airport"
Pros: "Seats were more spacious than other airlines, it was comfortable, food, service and entertainment was good."
Pros: "Evening thing"
Pros: "Bumped up to first class"
Pros: "Highly recommend Emirates"
Pros: "Great Ambience. Excellent Crew. Tasty Food."
Pros: "Entertainment was good"
Cons: "The seats were terrible and not enough cushioning"
Cons: "we were delayed by 3 hours and missed our next flight to seattle, emirates did nothing to help us catch our next flight, even though it sat on the tarmac for 30 minutes while we were denied entry to the gate."
Pros: "Whole experience was poor"
Cons: "Passenger seated next to me was bigger than the seat could take the whole flight it was u uncomfortable for me to even move an inch He was a smoker and smelt really bad I was told the seat next to me would be empty There was no space for my bag as others brought more than 1 piece of luggage with them on board The toilets weren't checked it was wet and dirty throughout Usually I fly 2/4 times in 60 days with emirates but this was the worse experience I had things on my tray before landing the hostess rudely asked me to put it in the pocket ahead of me as she didn't want to take it from me which is what I had originally requested for On the outbound flight I think your net package by mistake charged me Twice ! I strongly suggest if someone is bigger than a certain size then they should book 2 seats as 17 hours it wasn't easy for me to ask him to sit in a correct manner or have the handle half up so he uses my seat too Overall u satisfied and painful experience Net was slower on outbound too"
Pros: "Emirates business class is excellent."
Cons: "Cannot think of anything to complain about."
Pros: "Great cabin crew"
Cons: "Ground process and lounges were not different from Business Ckass"
Pros: "Slept well with minimal disturbances form the air hostess."
Cons: "Cannot specify dietary restrictions while checking as it was not enabled"
Pros: "The way they receive and the way they take care of passangers"
Cons: "The water served is not sufficient I felt that it would be more better to serve water bottles."
Cons: "Airline food could always be better. It wasn’t bad though."
Pros: "Crew was competent"
Cons: "The plane was hot the entire flight"
Pros: "The movies"
Cons: "Flights being on time. Friendlier staff. They would t have misplaced my luggage."
Pros: "Crew was amazing"
Pros: "Perfect in everything"
Cons: "All good"
Pros: "Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints."
Cons: "Some of the other passengers were annoying"
Pros: "We were traveling from IAH gto FRA with two dogs. One in a crate and one in a small carry on dog bag. Lufthansa handled the process very well. They expected us at the airport, helped us through the entire checkin with a smile, helpful information and care. They brought us and our dog to TSA and after boarding confirmed that our dog had been loaded and safely taken care of. The cabin crew also checked on us and our in cabin dog. I don't know any other airline that makes traveling with a dog so easy and pleasant."
Pros: "Great customer service!"
Pros: "Seat was excellent. I like the blanket and more than anything real silverware...unfortunately for bad food"
Cons: "Food real bad, hope it will be better from Frankfurt"
Cons: "Small plane, a price for everything."
Cons: "There was no drink service because of “turbulence”. I did not notice any turbulence."
Cons: "Seats way too small and tight. Flight delayed over and over."
Pros: "Staff was really good"
Pros: "Crew was helpful"
Cons: "The plane was 1 hour late and the plane wasn't even at the gate for its expected departure time. The boarding process was too long and take off took too long, thus causing me to miss my connecting flight. So that I missed my Saturday interview."
Pros: "The airbus looked nice, crew was friendly."
Cons: "Boarding was chaotic, the seats were ok. The USB port did not work and the touch screen was unresponsive, hard to use. Four bathrooms in the middle of the plane did not seem sufficient, toilet paper running out, long wait."
Pros: "On time, pleasant, comfortable."
Cons: "Honestly all good!"
Pros: "I like everything about this airline. The entire crew is always happy to serve and extremely helpful. The food is very good and served hot. When our flight was delayed and it was questionable whether we'd make our Lufthansa connection, there was a small bus with 2 Lufthansa crew members waiting for us on the ground - they escorted us through Customs and directly to the door of the airplane so that we'd make the flight. Service I have never gotten on an American airline!"
Cons: "Got to pick a seat when signing in"
Pros: "Always have been more than pleased with Lufthansa. Perfect experience. Sincere thanks go to all staff."
Cons: "Nothing. All perfect."
Pros: "Food was great"
Cons: "Hot in cabin and service poor. Seat not comfortable still prefer united clasd"
Pros: "Flight Crew was very nice and helping in general. Flight was very in time and comfortable on both segments."
Cons: "Ground crew at Frankfurt was felt to be discriminatory in behaviour and we had to walk to next departing gate after waiting for our wheelchair."
Pros: "Nice big plane, good/frequent beverage service."
Cons: "Didn’t arrive on time. Breakfast was weird and flavorless."
Pros: "I like everything. Everything orderly and perfect."
Cons: "The screen for viewing movies were not functioning all the time."
Pros: "Well in time"
Cons: "We were not offered veg and non veg options. We were only offered a vegetarian meal. A minute later, the gentleman behind us was presented the two options. We disregarded this on the first flight, but when it happened on the next flight similarly, we asked if we could get our children the chicken meal. The air hostess explained they had no more. But she presented the two options to the fellow passenger behind us. We were extremely offended by the way we were treated. The airlines offers no entertainment for children as do other airlines. In fact, one air hostess went so far as to ask me to tell my Lil one to MUTE the volume of his ipad."
Cons: "Unprofessional behavior of the checkin counter agent at IAH was disappointing. The registration of food choice online didn’t get through hence had to deal with pasta Airbus 380 seats selected by us on the upper deck seemed to lack cushion and hence very uncomfortable"
Cons: "More food favorites"
Pros: "excellent service and crew"
Pros: "Excellent crew-seats were decent-not as good as Emirates., but doable. Seats from Frankfurt to Bengaluru in India were smaller than US domestic airlines-a feat thought unachieveable!!"
Cons: "Food was terrible-choice for dinner was Salmon or pasta with tomato sauce! Obviously picked the salmon which was sitting on a bed of soggy rice and a dinner roll that was so cold, I could cool my drink with! It was also hard enough to use for self-defense. The entertainment system was so bad, the kid behind me was punching the screen!! It took me 5 minutes to wait for the screen to respond and it was not much larger than my phone. Again, miss Emirates-this will be my last flight on Lufthansa!!!"
Cons: "Disaster customer service .. cancelled and mtssed flights"
Cons: "Nothing that i can think of."
Cons: "The delay of the flight without thinking of how to take care of the passengers or even appease them after almost 4hours delay"
Pros: "Very helpful and nice cabin crew, very tasty food! And comfortable sitting. Would recommend to a friend."
Cons: "That damn crying kid behind me that kept kicking my chair and crying the whole 8 hours."
Pros: "They did it again, lost my bag for the emth time. But this time its seems to be more complicated than previous times this has happened. Just hope i’ll get my bag back eventually."
Pros: "The food was good and they provided a good amount of snacks and drinks as well. My movie screen would not play with sound and they found me a different seat."
Cons: "The layover time was terrible. Only 1 hour in Frankfurt. I barely made my next flight and that's only because I ran since the boarding time is about 30 minutes before the flight leaves. Their "minimum layover time" needs to be lengthened. I'd like to know if any of the people who make that decision have ever tried to make a flight with such a short layover."
Pros: "Staff was nice. The flight was on time."
Cons: "The touchscreen tv seevice was the slowest I have ever seen. The entertainment options were very limited, even less optikns for kids. The back of my chair was not reclining. The food was terrible. Kids did not eat anything at all."
Pros: "Flights themselves were ok with friendly crew."
Cons: "Only two passport gates for non EU passengers at Frankfurt. Four employees at EU gates sat there and laughed at the angry crowd. Lufthansa should have anticipated this mass of people and had appropriate passport checkers there from that company. "Not our fault" does not cut it. Two planes 600 people each landed at same time. I'd guess a quarter missed connection. The process of rescheduling was a comedy of lies and inefficiency and lack of concern. Worst air travel experience ever. Ruined first two days of my vacation. Oh yea forgot the worst. No air conditioner running on runway at Houston at three in afternoon. Passengers visibly sweating before a nine out overseas flight. Blamed it on a mistake."
Pros: "I enjoyed my experience but the food was not that great ."
Pros: "Staff was friendly and attentive"
Cons: "First of all, the boarding took an hour longer than it should have been so we all sat in the plane dripping with sweat, because it was 100 degrees in Houston and the plane didn't have A/C on until we took off. Food was not good, some mysterious meat they called beef stew and veggies with strange texture. We ended up drinking more since the food was bad. The entertainment choices were OK but the equipment was a bit ancient, my husband's screen ( we sat in the front where screen pulled out of the seat) was broken and was held by a duct tape(???!!!) The seats are small, I have flown with other companies on transatlantic flights and their seats are bigger and more comfortable in economy class."
Pros: "Flight crew was decent."
Cons: "The flight was late in departing and then rerouted from Frankfurt to Manchester causing many passengers to loose connection. The reasongiven was a crew scheduling issue. Compensation upon arrival at Frankfurt was nil unless you asked and if you did you got an insulting 7 euros which barely even paid for coffee. No apology to people given just a "business as usual, it is your problem attitude". At arrival in Frankfurt there was a pass the buck attitude where any questions of connecting flights, and reroutes was forwarded to a Lufthansa counter that was NOT manned by anyone. Very frustrated."
Pros: "There service helping us with the boarding process was phenomenal!"
Pros: "Extremely roomy seats! So glad to have the room after a cramped flight from Europe!"
Pros: "It was UA. Not Lufthansa."
Pros: "Comfort, yummy food, exceptional customer service, but the best part had to be the amazing service when checking in at IAH.....the lady who checked us in delivered the best customer service I have ever received by an airline....I would love if she received some appreciation....she was super professional, courteous, friendly to my daughter, explained everything and made sure I understood, and then said "I'll see you upstairs Mrs. Manderfeld to help you further....at the gate" WOW! If only all airline check was like this!"
Cons: "The whole experience was fantastic! I've always rated and preferred Emirates and Etihad but this airline experience has changed my mindset....Thank you!"
Pros: "I'm even still here i miss it my flight i have told they are going put me to another flight but I have not received any call yet from"
Cons: "I'm still waiting"
Pros: "Lots of entertainment. Everything fine."
Pros: "Movie selection was great, food was ok as was the service."
Cons: "Boarding and deplaning was nothing short of a cattle call. No plane ettiquette and no direction from the crew on how to properly deplane. I am a 6'2" tall person stuck in between two 300+ men. Not only did I feel uncomfortable I felt unsafe. When I asked if I could upgrade to premium economy or even business it was a straight no without even looking in the system to see if their were open seats. The girl in front of me ate with her seat reclined which allowed me a whole inch of space to bring my food to my mouth. Terrible airline and terrible experience. If I could cuss in this review I would."
Cons: "My luggage was ripped open."
Pros: "TAP HAS THE MOST COMFORTABLE SEATS THAT RECINE VERY VERY FAR."
Cons: "CREW NEVER CAME AROUND AND OFFERED WATER, LIKE OTHER AIRLINES DO. THIS IS ESSENTIAL FOR GOOD HEALTH DURING A LONG FLIGHT OF 7.5 HOURS, AND SITTING ON THE PLANE FOR A TOTAL OF 8.5 HOURS....."
Pros: "The crew was outstanding!"
Cons: "Slightly more comfortable seats would have been helpful."
Pros: "The new A330-Neo is a lot more comfortable than any other recent airplanes. Loved the space between seats and entertainment is outstanding too. Food was very good and the crew exceptionally friendly."
Cons: "Nothing to complain about. Everything was outstanding."
Pros: "The crew and personal were ok."
Cons: "They have the most uncomfortable seats in the industry. Seat was literally 5 cm (2 inches) thick and did not recline. Impossible to relax/sleep, I ended up with back pain and legs cramped for 2 full days. Terrible overnight flight. Luggage policy is not clear. Carry on items have to weight less than 8 kg (normally is 12 kg), and to check your bag you have to pay. No personal tv/entertainment."
Cons: "It was over an hour late with little information about why. The gate wasn't shared until the last minute. Boarding was awful and confusing. We were stuck sitting at the gate for a long time with no air and the crew didn't deserve the last ten rows any water. The luggage also took forever to get onto the belt. Overall bad"
Pros: "Crew was great and seats had footrests."
Cons: "Very old plane with outdated entertainment system and no power outlets. Had to take bus to plane, we repeatedly lined up for boarding only to have our flight delayed again and again."
Pros: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Cons: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Cons: "Was exelent"
Pros: "The food served was really good (bacalhau), and the crew very friendly."
Cons: "The boarding in Lisbon was a total disaster: no control of lines, unprepared staff, very confusing and slow. The airplane was very uncomfortable: very small seats, almost no reclining of chairs, very warm inside. Horrible flight!"
Pros: "Not much"
Cons: "A modern airplane properly equipped with padded seats and provisioned with quality food. Charging outlets!!"
Pros: "Crew was caring and attentive to plane cleanliness. Smiling, friendly, yet, fully professional."
Cons: "Company plays games with attractive low fares but extra charges for seating and luggage"
Cons: "The moment to enter to the airplane needs to be more organized. The food served was terrible. No air conditioning during the time we were waiting inside the airplane."
Pros: "Really spacious, clean and comfortable"
Cons: "Good service but not top of the line "go out of their way" service"
Cons: "Poor service"
Pros: "There was a major problem with my booking and I went through almost 2 hours or stress thinking I would not be let on the flight. This has never happened with Kayak. But it was really bad. TAP insisted they could not book me on as Azores Airlines from Pinta Delgado to Toronto was not booked for me. I had to call bothe airlines. With no help from the desk. I finally got both to confirm and at the last minute was allowed on the flight. I chose this route to have a nice couple of days in Portugal and I will have. But the flight start was really upsetting."
Cons: "I like Kayak. But am very concerned about booking through in the future with this treatment."
Pros: "Overall, the flight was good. Seats on the international flight could have been a bit more comfortable. Entertainment was available and satisfying. The meals were good. Crew was nice."
Pros: "Friendly staff"
Cons: "One of my checked bags never arrived. It has been a week and I still don't have my bag."
Cons: "This survey is useless. Keeps putting things wrongly and drops things"
Pros: "It was a cheap way to get to Lisbon with no frills."
Cons: "The boarding process was a mess with everyone waiting in front of the gate starting 10 minutes or so before the boarding time. The seats didn't recline at all."
Cons: "Delay one hour"
Cons: "Crew was very sour faced, impolite and rude the whole time. Seats were way too packed"
Pros: "Excellent layout, excellent service."
Pros: "The hotel and accommodation were prepared, as we delay the connection flight to Miami because of the bad weather. BUT NOBODY GAVE US A CALMING INFORMATION ABOUT THAT 3 HOURS LONG TIME. WE WERE FORCED REMAIN IN THE CABIN 70 MINUTES AFTER LANDING!!!"
Cons: "The charged an extra cost for normal luggages, however it was free while booking. Istvan Sas U3MNSD and Iren SasneHarazin U4812T PLEASE GIVE OUR MONEY BACK! OTHERWISE WE CLAIM FOR COMPENSATION BY LAW."
Cons: "The flight to NY was so cold that I had to wear my winter coat and hat the entire time and I was still cold."
Pros: "Despite the constant delays, overbookings, and other mediocre treatment of the passengers the crew and TAP personnel remained friendly"
Cons: "Flights constantly delayed, overbooked flight without a solution, overbooked hotel... Arrived at destination (Bru) 24h after arriving at airport in Faro. Will avoid TAP at all costs."
Pros: "Friendly and helpful crew. Great food."
Pros: "car rental service SIXT"
Cons: "having to check bags that we didn't on the way to Faro was annoying long line at entry (my husband and I used EU) but they made my mom and sister go in the other longer line this time we had to run for connecting flight and my mother is elderly"
Pros: "Cute meal already waiting for us at the seat when boarded"
Pros: "Efficient friendly generous service To a little used, user friendly airport (Free alcohol, i.e., wines; no spirits) I ordered a Muslim meal: delicious"
Cons: "We had trouble with the A/C leaving; until we were airborne, it was hot. I suspect that this is an unusual problem. In general, I find small international carriers better than the large ones; my favorite so far in Air Austria"
Pros: "The food was good and there was a decent variety of things to watch."
Cons: "Having another TSA check at our gate at the last minute just because we were going to New York, the whole process made our boarding time late and our take off time pushed back even though they had 3 hrs to figure it out. The main flight stuardess in charge was rude and kept giving attitude to people when they asked questions because half the people on the flight didn't understand Portuguese. I wasn't allowed to pick my seat on the website so we ended up in a middle row. The person i was traveling with is over 6 ft and could not comfortably fit in the seats. Thankfully no one sat on the end so we were able to spread out between 3 seats. The entire experience made us not want to fly into Portugal again."
Cons: "The flight was delayed."
Pros: "Boarding was 3:35hrs late. I landed from Boston around 9 am and left around 12:35. The layover was longer than scheduled. I was not pleased."
Pros: "On time departure"
Cons: "Slow baggage claim"
Pros: "The food and air conditioning"
Cons: "I purposely got a seat in the front row for extra leg room next to my two friends whose tickets I paid for. The TV in my seat was broken and I therefore could not at all watch TV unless I moved to another seat. I ended up not being able to sit with my friends for the entire seven-hour flight. The flight was delayed multiple times. The first time it was delayed because they were doing an extra security search by hand in the Gated area awaiting to board the plane. I have never seen this in my life and it was definitely started. Then we were on board the plane for almost an hour before they made an announcement that they found a broken part on the plane and had to switch planes. It was all very fishy. Quite frankly that I want my money back."
Pros: "The flights was conducted safely and professionally."
Cons: "Minimal legeoom on the Airbus A319; several inches less than on the next TAP leg to BCN."
Pros: "Some random charter flight with a 1960sBoeing. Although the ticket said TAP. Definitely wasn't"
Pros: "The crew is always professional and keeps you informed of what changes there are."
Pros: "Friendly crew. Good info on delay"
Cons: "No offer of coffee in businesss when woke up. Still 35-40 before landing"
Pros: "Courteous, professional flight attendants"
Cons: "small, uncomfortable seats, too little space to work on laptop"
Pros: "Wine was nice and metal container of so-called business class utilities (socks, tooth brush, etc.)"
Cons: "Seats are coach seats! No entertainment. No AC power sources. Shame!"
Pros: "Flights were on-time, planes were clean/newer, snacks were good."
Pros: "Food and attention"
Pros: "Crew was pleasant"
Cons: "Uncomfortable seats. No high headrest for a quickie nap. Non organized boarding from bus to tarmac which left me having to put my personal belongings 22 rows BEHIND me!"
Pros: "The on-board crew was pleasant and professional unlike the check-in staff. Food was ok, landing was smooth."
Cons: "The airline makes money by having very low weight allowances on carry-on and checked luggages. The staff at the check in desk act like they are surprised and symphatetic about the overages meanwhile they enforce the weight limits to the gram. Most deplorable of all is the fact that they have one person on staff at a special desk where one can go to pay for the newly discovered overages. This desk and the person assigned to it full time is the proof that the company expects this kind of result before hand. Where on most continental flights the weight limit is usually set at 31 kilograms for checked-in baggages TAP Portugal has a limit of 23kg. Where most companies have no weight limit or around 20kg on carry-on baggage they have 8kg. The overages in weight result in a flat fee of $100 per luggage, even if the luggage is just one kilogram over the allowed limit. The low ticket purchase price is in my opinion a deplorable marketing scheme aimed at getting people to buy their tickets and then be faced with extra charges when it turns out weight alloweances are set at domestic standards."
Cons: "One of my luggage was missing."
Cons: "the second flight was late by 30 min."
Cons: "Intraregional flights are always a let down"
Pros: "great service"
Cons: "I purchased this ticket 4 months prior to flying....traveled half way around the world and the flight was oversold. I was bumped and left with people meeting in another country waiting for no one to show up. Go to hell TAP Portugal Airlines."
Pros: "Friendly crew. Gluten Free meal option. Lots of movies, games, and music for entertainment made the time pass more quickly."
Cons: "The excessive passport and boarding pass checks during the boarding process at Lisbon Airport. I had to show my boarding pass at least 6 times."
Cons: "The departure gate was changed four or five times, including after we had traipsed from one end of the concourse to the other, only to have the gate changed BACK to the one from which we came. This was at supper time; we wanted to eat in the terminal but were rousted from two different lines to change gates. We couldn't stop running back and forth long enough to eat! I got updated info more quickly from Kayak than from United, despite having signed up for email and text notifications and having the United app. Come on!! Eventually we were marched down to a narrow hallway, crowded with passengers from two other departing flights, held in formation by obviously harried gate agents and finally led outside to the ramp to board the plane. The worst boarding experience. Ever. Give me Southwest anytime."
Pros: "Snacks and movies"
Pros: "It was comfortable"
Cons: "The wifi wasn't working"
Pros: "Movies and drinks"
Cons: "More frequent service"
Pros: "We arrives early."
Cons: "Very long walk to next gate. No golf carts wanted to bring US. Wife is pregnant"
Cons: "They had no room for my carry on, I had to place it under my seat making my legs very comfortable."
Cons: "Cabin temperature was set too high that caused dryness"
Pros: "Good. Thank You united airlines.!! Excellent 10.00"
Cons: "They skipped me for drinks"
Pros: "Really professional. Nice service."
Cons: "Lost a bag."
Pros: "The plane was clean and on-time"
Pros: "Cannot rate the food as I didn’t have any."
Pros: "Everything good"
Pros: "Staff did its best even understaffed"
Cons: "The delay, bad food (all spicy)"
Cons: "It is smaller"
Pros: "They accommodated my 6 hour layover by reducing it to 2!! Got me home 4hrs earlier. So grateful."
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Pros: "Suitcase arrived at the carrousel on time , much better than Houston."
Cons: "HUGE DELAY. MISSED CONNECTION. CONSTANT UNCERTAINTY"
Pros: "Everything went by smoothly, no problems"
Cons: "Wi-Fi wasn't available"
Cons: "Terminals were a bit far a part"
Pros: "Direct tv in united codeshare flt"
Pros: "It was nice"
Pros: "Same....very possible experience"
Pros: "The updates that were sent to me in e-mail."
Pros: "I would like to have a movie for free"
Pros: "Lining up in groups"
Pros: "Gate personnel were great."
Pros: "Boarding process"
Cons: "No food... Sporadic drinks.. Very cheap service"
Cons: "My luggage was missing!"
Cons: "There is delay in both airport for security check ! No more people to do it ! 1 hour waiting in line was very dissappointed"
Pros: "Nice staff"
Cons: "Horrible landing. They lost my luggage. Which I think my fees should be returned since I had to wait until 8 at night to receive it"
Cons: "We were grounded for over an hour, no fault of United. Spent a half hour on the runway, it would've been nice to be told that before taking off."
Pros: "My overall experience was excellent except for your new food policy. Meals should included! I am handicapped and asked for help boarding and getting to flights! I was helped by your caring and very curtitious staff! Thank you for your help."
Cons: "First of all, our boarding was late, snack wasn't offered, extra charge for TV and wifi."
Pros: "Was not happy"
Pros: "I'm a traveler, and I just don't recommend this airline. Here in America people have so many options."
Pros: "Great seat i had to pay extra but it was worth it"
Pros: "Morning flights are always rough but this was a joy....only 29 passengers....peace and quiet!"
Pros: "Clean, and comfortable"
Cons: "No tv to watch"
Cons: "Hate the airport"
Pros: "Staff was friendly"
Cons: "Cold on board"
Airlines flying from Texas to Luanda have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Texas to Luanda
Masks required on board, masks provided on flights from Texas to Luanda
Social distancing seating
Middle seats unavailable to book on flights from Texas to Luanda
Testing for antibodies, testing for symptoms for flights from Texas to Luanda
Waiving of change fees. Search flexible flights from Texas to Luanda