We were waitlisted for unknown reason. Was resolved a hour later. The supervisor was professional and kind. She kept offering to down grade us to economy. Finally, after we said no, no and no, she miraculously found us seating in Business class. After that it was smooth sailing
My checked baggage (which we had priority boarding for, so that I wouldn't have to check it) is missing somewhere between Tangier > Madrid > Dublin. Not satisfactory.
We’ve been charged for our baggage on the way back although nothing was mentioned on the first flight
English language entertainment options.
They broke my hang luggage
We purchased 2 business class tickets in June for a trip in September. We were downgraded to economy when we were told there were no seats left in business class. Still trying to get refund. Not flying Iberia again.
Me fui madrid - Cancún y nunca llegó la maleta 🧳 a Cancún… iberia no se hace responsable y debo arreglármelas con AereoMexico quienes no dicen nada sobre mi equipaje…… MUY IRRESPONSABLE IBERIA
Pros: "The flight happened and no incidents on the flight."
Cons: "Was actually RyanAir. Won't be flying them again. The checkin experience was a nightmare. Only had three very long lines. My line closed when I was almost to the front. When I did talk to someone found out I needed to have my passport validated by another Ryanair person and would have to leave the line. The person checking me in couldn't validate my passport, Really?? At every other airline the checkin person validates your passport."
Pros: "The atendió"
Cons: "El embarque"
Pros: "Nothing"
Cons: "That they would not cancel the flight two days prior"
Cons: "My checked bag did not make it to London, and it’s really affected my short stay which requires a lot of traveling around England."
Pros: "The food, the crew, the entertainment."
Cons: "It was an excellent flight!"
Pros: "The food included veal."
Cons: "Departure was 1 hour delayed."
Cons: "Ibéria offers a terrible service to its customers"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Pros: "The crew was really lovely. They handled a socially challenged passenger with a lot more patience than she probably deserved."
Cons: "I know it's probably not legal to throw passengers out of a moving plane, but I think the flight would have been a lot better without that disruptive lady making multiple scenes. I don't understand how people who behave that way are capable of travel in the first place"
Pros: "To check in took so long . I could have used the automated check in but my code was not recognised. Travelling as a couple we were given separate seats .The staff did not even see fit to even tell us.Poor meals. the cabin crew looked harassed."
Cons: "Send emails reminders to offer web check in."
Pros: "We arrived on time!"
Cons: "Checking in and dropping off luggage was a nightmare... There was no one at the check in desks indicated on the screens or the check in terminals. Eventually I found a desk at a different location that would take my bag. Boarding was chaotic, no lines, just a crowd blocking access. Even passengers with small children couldn't get through. Space between seats was minimal. Crew was ordering passengers to take headphones off during security demo. I understand it is important to be attentive, but ultimately you shouldn't be forced to."
Pros: "It was a non-stop flight, so we good home more quickly than going to Spain."
Cons: "Very little leg-room. We were 3 small people, and I felt sorry for anyone with long legs."
Cons: "Flight was delayed for hours. Very little explanations. We were herded onto flight and staff at gate were beyond rude and aggressive."
Cons: "We have to spend almost one hour because of delay"
Pros: "The premium economy does help for Long lights. Mine was BCN to OAK and being a y’all person the extra legroom was much appreciated. With the low cost of level I would fly again for sure"
Cons: "They ran out of the chicken meal"
Cons: "The seats were very uncomfortable for such a long flight."
Pros: "on time"
Cons: "business class is the same as eco...very poor...LH aslo have regional line, much much better."
Cons: "In flight entertainment didn't work and crew wasn't concerned and didn't do anything about it."
Pros: "We arrived on time and safely."
Cons: "Like everyone says, you are cattle jammed in a sardine can. Barely any leg room and I’m 5’3. Other thoughts: the plane was old, my seat had a lump in it, zero entertainment, food was over priced. (3 Euro for a tiny water). This may seem petty but ultimately the appearance and function of the plane represents their company as a whole. From my first impressions, I’m thinking as a passenger is: I just hope the age and appearance of the plane isn’t reflective of their repairs and maintenance work as well."
Cons: "My flight was cancelled due to weather. BA could not rebook me to get me to Seville in time for my meetings."
Pros: "A321 feels outdated but the seats were not bad for sleeping. It was a basic 3-hour flight."
Cons: "Stuff was busy SELLING drinks and food. When I asked for a glass of water the stewardess said she would come back after this round... no she didn't. Although it didn't matter that much for such a short trip."
Pros: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
Cons: "My connection flight to use was better on americal"
Pros: "Nothing"
Cons: "Terrible Uncomfortable Overbooked"
Pros: "Flight was on time. Pretty hassle free. Our flight wasn't completely full which helped. International flight so food was served as well as complimentary wine and beer. Would fly with them again."
Pros: "movie and tv show selection was great. Helped bide the time"
Cons: "A little cramped for my legs."
Pros: "Flights were on time"
Cons: "Business class service, there were no pre flight drinks served. There was no entertainment."
Pros: "Comfortable, nice entertainment, very nice pilot"
Cons: "Part of the crew was a little rude. Didn't prepare the front row well for landing and take off (back packs on the floor, screens open)"
Pros: "nothing good happens"
Cons: "the last truck (madrid - tel aviv) was not with the same airbus that the 3 others (tel aviv - madrid / madrid - buenos aires / buenos aires madrid)... it was like flying in low cost with food (even the chair could not go backwards...very bad the last one"
Pros: "Surprisingly more leg room"
Cons: "The plane was filthy. Crew members didn't seem to care to take care of passengers. Overall not a good experience."
Pros: "Everything was great."
Cons: "Boarding was a bit late."
Cons: "I am still waiting for my luggage. It was lost between the flight from Amsterdam to Madrid and a flight from Madrid to San Juan. It is already 1 week."
Pros: "N/A"
Cons: "Flight was delayed over 2 hours. Entertainment was non-existent. They offered us pretzels which is hardly an inspiring food choice. Prior to boarding the airplane the alarm got triggered in the gate were waiting in, took over 10 min for them to deactivate it. Staff were seen just casually standing around."
Cons: "the flight over LAX to Madrid was horrible. An old plane, both my husband and I had broken seats, no screens, and no charging capability. The flight from MAD to LAX was much better with a newer plan. I would however, not fly with Iberia again, because the out bound flight was so awaful. So average rating is okay."
Cons: "There was a tall guy sitting behind me, and I was forced and prevented from laying back during a 7+ hr flight."
Cons: "I paid more to make sure I would have a shorter trip from Tucson to Paris, with only one connection and a less than 2 hour connection in Dallad. Yet, I was in Dallas from 3pm until 8:30pm with my 3 year old who was exhausted and hungry. I guess it was not worth paying more for a short connection."
Pros: "Smooth flight, great crew service, excellent movies selection, adequate meal service. Most importantly, no lost or late arriving luggage."
Cons: "Nothing. Everything was excellent."
Cons: "At the airport (Madrid) too long to get to the Gate. Line for baggage, security and passport. It took more than two hours to get to the gate. Personnel too slow and passport check in moody day."
Pros: "Promptness. Easy boarding. Comfortable seating."
Cons: "No complaints."
Pros: "Good selection of movies"
Cons: "Hot on the plane unbearably hot"
Pros: "Good entertainment options of HBO series!"
Cons: "We did not have an option to upgrade as there was not a British Airways representative at the desk prior to boarding. After knowing that it was not a full flight, having the option to upgrade would have made the flight experience bearable."