Cons: "For the Athens to Heraklio flight, I'm not sure offering sesame desert (or anything sugary) to tired and hungry travelers is a good idea. For many of us, this was a the second, late-night connecting flight, after many hours of traveling. Something salty would probably be more appreciated and enjoyed at that moment."
Pros: "Crew was ok. Cabin was super hot and they never answered call bell for us to ask for water and to cool down cabin. While doing pre departure and pre landing safety checks . Flight attendant never caught fact that person in isle seat was blocking our row ( I was on window seat) with a huge back pack . Poor safety and cabin service by flight attendants ! U satisfactory ! And Very unsafe !!"
Cons: "Cooler comfortable cabin and better overall service and more adherence to safety. Very bad airline"
Pros: "The service was excellent. I felt I was flying in first class. Thank you."
Cons: "I think the entertainment should include movies."
Pros: "Again a lovely smooth flight that departed on time. The captain spoke very clearly and was easily understood."
Cons: "The seats were uncomfortable for this length of flight and space very limited."
Pros: "Clean and up to date aircraft; professional, polite and pleasant flight crew; and although I fly ALOT, that may be the smoothest, softest landing I've ever had, including all the BA flights I've taken, and it's my understanding they track the quality of every landing their pilots make."
Cons: "The boarding was kind of a train wreck, confused, delayed, etc. But that was really due to airport staff and the bus boarding, not the Aegean staff."
Pros: "Excellent service, support and attention from hosts/hostesses"
Pros: "Cabin crew was good."
Cons: "Delays are unavoidable. But better communication during delays would be helpful"
Pros: "It was on time"
Cons: "It had business class and we were told it did not when we booked"
Pros: "Flight was on time. Crew were good. Flight deck announcements were appreciated."
Cons: "Getting on a bus to the aircraft is challenging with 3 young children and carry on. We couldn’t get a seat. Could not eat the croissant as I’m allergic to chocolate. I’d had no breakfast and that was the only option."
Pros: "They compensated us with a free one-way plane ticket (with lots of restrictions) and refreshments at the airport cafe."
Cons: "The flight kept being delayed and they jerked us around for several hours, updating the departure time three or four different times and changing the gate but not updating the board or consistently making announcements. They should have just made a decision and stuck with it and better communicated what was going on. My poor friend was waiting for me in Larnaca so she stayed at the airport each time thinking I would soon arrive."
Pros: "The boarding experience at the horrible Santorini airport ruined it or us. I wish Aegean had provided us with more instructions about what to expect and when to arrive so that we didn't there so early and stand outside in the heat of so long."
Pros: "the service food and punctuality"
Cons: "My luggage was broken and Aegean was not helpful in resolving the issue."
Pros: "Snack served although it was a short flight , smiling and corteous flight crew ."
Cons: "Boarding process out of control after business and special need people went in . They need to have rules or enforce them if they do. Space between seat rows is tight , okay for short flights less than 2 hrs."
Pros: "I loved everything :-)"
Cons: "Apparently when booking a ticket with Aegan one check bag is not included unless indicated at the time of purchase. This was a surprise to me since during the purchase process this was not highlighted. Additionally the boarding process was VERY unorganized . No clear lines people just rushed to board even though specific numbers were annouced."
Pros: "Nothing to like. Do book through kayak or priceline."
Cons: "Everything. Policies to lack of standards, to booking with kayak or price. Pay 25% more not to book this airline and not on kayak or priceline, it's worth the extra cash not to book through these companies of thieves."
Pros: "Quick smooth and efficient with two exits at landing."
Cons: "I hated that I and 10 ither passengers were told to RUN! i had left London, so my attite was heavy, and here i am running through the airport. It was exhausting. Why should we have to run when the intial connection was 45 mins. Because one plane with the SAME airline is running late and gives us 6 minute's to get to the gate, that should not be any fault of the passengers. Radio the other flight and have them hold. I got an email that the gate changed TWICE. the airline employee did not get that memo at all. So we were raced to the wrong gate even AFTER, I mentioned the gate change. A real frustrating experience all together."
Cons: "Overall very disorganized."
Pros: "Served Snack during Red eye without any drink"
Pros: "Good plane and crew."
Cons: "Bathroom facilities at the airport totally filthy and out of order."
Pros: "They served a meal!"
Pros: "Nothing particularly."
Cons: "I didn't like that they don't seem to honor the benefits afforded to Star Alliance Premier Members. Not at check in, and not at boarding. They just do their own thing. If they don't want to follow the Star Alliance rules, then they shouldn't be part of Star Alliance. It's that simple."
Pros: "25 minute flight. Day trip from Athens."
Cons: "20 minutes late boarding."
Pros: "Friendly staff, movies on the plane"
Cons: "The checkin area at the airport is poorly staffed and disorganized which resulted in a feeling of crowded confusion and stress. A greeter for agean airlines directly at the entrance would significantly improve this, as would more check in kiosks (two and only one worked) and a more linear system (you have to go backward to check your bag before going forward)."
Pros: "The flight was very good. The crew really hustled to get the refreshments served, despite rough weather."
Cons: "At the ticket counter, there was a very rude woman that gave misleading information. We asked if there was an earlier flight we could take and she said no. Then while waiting for our flight, we realized that was not true. There was one an hour and half before ours. She was very curt and practically threw our passports at us. She must have had a terrible day, month, or year. Aegean tic\kety personnel are usual;ly nice and helpful."
Cons: "Not a very organized airline from what I can tell. Check-in line took forever and was only staffed by 1 person. Although, this is generally true of most things in Greece (sorry to say) as the companies are simply not as efficient as those in bigger countries."
Pros: "Accommodating staff"
Cons: "Chaos in the airport (where to wait in line, online check in vs drop off line etc)"
Cons: "I didn't realize that we could of brought on our bags for free."
Pros: "Was ok."
Cons: "Delays due to ground traffic in Mykonos"
Cons: "Not being able to bring coffee purchased 200 feet from the gate on board was irritating"
Pros: "Flight attendants were really nice, seats on a plane were comfortable and the views from the plane were amazing"
Cons: "The staff in Athens airport, at the ticket desks, were disinterested, and actually rude. Bad impression."
Pros: "Did not feel like a budget airline. Great service."
Pros: "The flight was smooth"
Cons: "No clear signage on line formations Boarding pass kiosk was broken only one working CHAOS No one in authority assisting families or anyone else."
Cons: "If it is possible to change the timing of the departing flight from Beirut."
Pros: "Aegean is an amazing airline that takes you back To flying in the 90's the right way. It hold their staff to be poised and very elegant. The crew staff is friendly and welcoming. From great dinners to delicious snacks its the little details that captivated me and really took me back when flying was luxurious! I would recommend Aegean as a first choice for flying."
Cons: "Lots of turbulence, 30 mins delayed, no drinks offered. Nobody came around to collect trash"
Pros: "Staff, staff, staff, staff......food"
Cons: "Entertainment consoles were spotty with their sound."
Cons: "The staff at the check in counter really hassled us about our bags and made a big deal about the airport in Catania, Italy (we had just flown from there with Aegean) and the differences in what they had told us and what we were being told now."
Pros: "A staff member took us to our connection flight and she made us run for 30 minute. It was terrible. I am 55 and i could not breath and my body hurt and i am at bed con not move. My trip is destroyed. I am very very angry. It is impossible what she did. She didn't care at all that there were people that stop running and lost their flight. She didn't walk fast, she run hard. It was crazy, there people who cried. People who fall down. Absolute the worst thing that I have to go through"
Cons: "When I arrived to the airport they told me my ticket had been canceled with no explanation. After 40 min they got me on the flight. I am still not sure exactly what the issue was"
Pros: "Nice plane, good crew"
Cons: "Boarding process"
Pros: "The plane was clean and the flight smooth."
Cons: "The boarding process was frustratingly disorganized. We had no idea if we were in the right place or why boarding was delayed."
Cons: "Airport was super busy, not very well marked. Took so long we almost missed our flight."
Cons: "My brother in law and I both had carry on luggages that look big but fit in the box. After being asked to do the size check, the agent asked him to check his bag instead of carrying it on but not mine, even though his is within size limit and mine clearly looked bigger. We have no doubt that there was some profiling going on; he's Latino. That sat with us the whole ride and now will probably never ride with Aegean Airlines again."
Pros: "On a 40 min flight, they actually passed out a snack. Boarding was good even though we didn't have a gate and had to be bussed."
Cons: "Our flight was delayed. They made an announcement about it in Greek, and either didin'r repeat it in English, or the words were so unintelligible I thought it was Greek."
Cons: "BE EXYREMELY CAREFUL WITH BAGGAGES FEES: 35 EUROS x2 MAKES A BIG DIFFERENCE AT THE END. I would not have picked kayak if it would have been CLEARLY indicated when I bought the ticket"
Cons: "I had an economy ticket and I looked it up on line and from what I could tell it included 1 free checked bag. I did NOT have a Go Light fare which clearly did not include a bag. No where in my paperwork did it say a checked bag was NOT included. They make it very confusing. I would have purchased baggage on line and instead had to pay full price at the gate. Very disappointing that it was not clear to me regarding what specifically my ticket did/ did not include."
The flight was delayed and they didn’t tell for how long at the beginning
Cons: "Make it easier to upgrade seats"
Pros: "Very nice and helpful crew. Boarding experience not great in Fira or Athens with buses involved in both but the airline itself is great."
Cons: "Boarding in Greece is always a little behind. But they always leave on time or a little early... I guess it’s fine. But it’s nice to start boarding on time also."
Pros: "Crew was great!! Food was good! On the whole a good flight!"
Cons: "Seats are always an issue. They need to be wider and needs to be legroom."
Pros: "Accomdating crew, free snack warer"
Cons: "Luggage allowance not clear, online check-in didn't work, did not know it was a propeller plane until I boarded."
Pros: "Food service was great."
Cons: "Flight left late for no apparent reason causing me to miss my connection. Was stuck for 5 hours in the Athens airport; was not given a meal voucher, a credit, a refund and I was denied entry into the airline’s lounge. Inconvenience, loss of 5 hours on my vacation, very poor customer experience!!!"
Pros: "Crew was very efficient and safety focused. Plane was clean, service was good."
Cons: "Delayed by an hour and 40 minutes with zero explanation. No updates provided, our group was stuck in Split airport for hours with little ventilation and not much in the way of food."
Pros: "A better experience than that provided by other loca airlines such as Sky Express"
Pros: "Super easy boarding, crew was nice, no troubles at all with baggage"
Cons: "You need to download the Aegean Airlines app beforehand if you want access to any kind of entertainment on the flight."
Pros: "Leg room"
Cons: "The staff was rude"
Pros: "Flying with Olympic Airlines on their ATR-42, it was only to be a quick flight hopping from Athens to Limnos. Despite only a 25-minute cruise, the flight attendant still walked down the island with complimentary drinks and snacks, making the whole flight experience rather calm and enjoyable."
Cons: "Check in staff at desk and boarding staff at gate were rude."
Pros: "Only 45 minute flight. As soon as we got up we started descending. Everything went smoothly."
Cons: "My friend and many other passengers were held on standby and made to believe that they themselves had purchased the standby ticket when that simply was false. The staff were unhelpful in managing the situation and although everyone got on in the end it was an unpleasant experience."
Cons: "After Aegean airlines late departure around 45 minuets we arrived at Athens to check our departure We then made our way to gate 3 after seeing the flight we were on was leaving from there in about 1 hour. To double check we asked the attendant at the counter and was told yes the gate was changed after that without our knowledge and our flight left from gate 15 about 45 minuets later we only found out when trying to board the flight at gate 3 We then went to Agean counter and they were very unhelpful and said there was nothing the could do. Because we had booked accommodation and tours of the colosseum the next day we then had to go to another airline and book 2 separate flights to get to Create and then Rome arriving after midnight You would have at least Agean would have organised that for us In the end we couldn’t get to our accommodation before they closed so had to book another hotel I do blame Agean airline for this as they changed the gate late and did not make an anountsment for us at the original gate all up this cost us 8 house in time and about 1300 euro Not happy Murray Goodman - [ ]"
Pros: "It was on time"
Cons: "Bad pilot, old plane, no legroom"
Cons: "Website wouldn't work, so I couldn't prebuy my luggage. At the airport they told me they didn't care and charged me double the internet price"
Cons: "The flight was delayed for more than 1 hour without having any announcement nor a reps to tell you what was going on or when is the new departure time. The boarding procedure was awful and we had to wait too long outside terminal, too small terminal and very crowded, electricity went off twice, staff was too rude."
Cons: "They lost my luggage and the crew would not let me go to the restroom."
Pros: "It was all fine.... however, one keeps see Star Alliance logo .... but the Olympic airlines is still not part of it!!"
Cons: "See note above"
Cons: "Seats were changed"
Pros: "Very fast and nice crew"
Cons: "The landing was a bit shaky and they boarded very late"
Pros: "short and sweet flight with nice view of islands along the way"
Cons: "I'm a photographer on a 3 week trip. I have luggage. Unless you take the ferry, there are limited airline options to Cyclades. Aegean really doesn't want you if you have luggage. Felt like I was being scolded. True, I'm trying to be frugal and avoid a big investment in shock-proof luggage and/or checked baggage fees, but as long as it fits under my seat, what's the big deal? I'm sure I easily weigh at least 70 pounds less than the person sitting next to me, so the extra 4 kg in a backpack that I (female) can personally carry shouldn't be an issue. Then, there's no jetway. You leave the gate to board a bus that takes you to a plane on the tarmac where you must climb a rather large flight of metal stairs. Reverse direction, It takes quite some time and a few crew members to assist those with disabilities to deplane. All the time the rest of the passengers are waiting in the bus to get to their connections. Would only ever fly this airline again if it was the only option to get where I want to go."
Pros: "Great that they boarded families with young children first. We then were bused to the aircraft. Short flight and bags came out quickly."
Pros: "The crew was attentive, kind and welcoming. The leg room even in economy class was more than you might find on bigger airlines in business class! Very pleasant experience all the way around."
Pros: "Good service and friendly boarding."
Cons: "Food. Ha ha ha"
Pros: "The flight itself was a pleasant experience."
Cons: "Thira airport was terrible. Not enough seating and incredibly congested. Loudspeakers were terrible and it WA very difficult to hear the announcements."
Cons: "We tried to pay in advance for our checked luggage, but were informed at the airport that the process "hadn't been completed," so we were charged 70 euros for our 2 bags rather than the online fee of 24 euros. Prior to boarding, everyone is forced to wait in a tiny, crowded area with very little seating, and the boarding process is chaotic."
Pros: "The flight itself was fine and what would be expected. When we received our luggage the wheel and a huge piece of the bottom of my luggage was missing. We were in a rush to catch our next mode of transportation and were told to report it within 7 days. We took images and made the report a day later. We then received an email saying there was no responsibility on their part due to not reporting it immediately, we were told another and read it on their site. What little regard they had for our personal property left us with an incredibly bad taste and their lack of communication topped it off.. we are currently seeking compensation and will be speaking with our lawyer and using media outlets."
Cons: "Inability to communicate properly on procedures and lack of Integrity with dealing on personal properties (I.e. suitcase)"
Pros: "Rates were good."
Cons: "Plane was late. Airport and gate were in terrible condition and dirty. Surprising for such an expensive and chic island."
Pros: "The plane was nice once we boarded. It was nice of them to provide a breakfast croissant to everyone."
Cons: "The girl at the counter in Santorini was horrible. The flight got delayed 2 hours due to weather and she never once explained what the issue was or when we might be leaving. There were tons of people with connecting flights and when we asked her about it all she said to everyone was "it's fine." Never in my life have I been SO frustrated with a gate agent. She should be fired."
Pros: "Check in staff at Istanbul airport was super friendly and smooth check, we had couple questions but we were told in beautiful way."
Pros: "Flight took off on time and reached Athens ten mins before time!"
Cons: "Everything was good. No issues at all. Will definitely fly again."
Pros: "The flight attendants were nice"
Cons: "Flight was delayed, missed our connection in Athens, had to change to Turkish airlines, didn't get our bags. Pretty much a disaster."
Pros: "Great friendly service"
Cons: "Plane was dirty with crumbs on the floor"
Pros: "schedule time easy booking"
Cons: "Santorini airport is a mess! It cannot hold the capacity of passengers and scheduled flights. we stood like sardines for 2 hours, horrible way to end trip on beautiful island."
Pros: "Smooth take off and landing."
Cons: "Not enough leg room."
Cons: "My flight to Athens was forced to make an emergency landing for medical emergency. After we proceeded to Athens from the small island of Portugal, we were already too late to catch the flight from Athens to Mykonos. I went to the AEgean airlines desk to switch the flight to a later flight which they accommodated. He then proceeded to tell me that I must pay an extra €80 for the flight to Mykonos. I told him that I paid a high fair for this ticket and he said yes that's the only reason I'm charging €80. When I checked kayak at that moment the price for the flight that he was switching me to was exactly the same price as what I had paid. He said this was the best that they can do, take it or leave it. I'm very disappointed and feel I'm entitled to reimbursement. Please let me know what I should do i'm very disappointed and feel I'm entitled to reimbursement. Please let me know what I should do"
Pros: "I loved how even though the flight was short they still put on all the bells and whistles. From wet towels to little snacks to just being kind and polite to everyone."
Pros: "Nice flight crew."
Cons: "A snack would have been nice and we were a little late even tho it was a morning flight. But crew made it better."
Cons: "Terrible airport. So small, disorganized and late for checking in and boarding."
Cons: "The most unorganized professional experience of all time. We missed our flight to Split and they lost our bags. No one really seemed to care either. Plus, they had no way to route us to Spilt so we had to go buy a full price ticket to anther city (Dubrovnik) just to get into the country. Worst flight experience of all time"
Pros: "Quick flight, on time and nice crew"
Pros: "Nice seats on airplane."
Cons: "Outrageous baggage fees coupled with a 7kg limit for carry on luggage. My suitcase is legal carry on size (by Aegean standards) but they wouldn't let be carry it because it weighed 12 kg. Horrrible waiting area at Santorini airport, hot, poorly organized, crowded, totally unpleasant"
Pros: "Nice crew"
Cons: "Seats had no cushion and no leg tokm"
Use less plastic. Use biofuels. Use solar panels and electric vehicles.
Pros: "Crew was great"
Cons: "Boarding was horrible, Santorini’s airport was horrible, the flight was delayed, no one knew what was going on, there is no organization with boarding it was a mess"
Pros: "Quick flight, arrived early! That part was great!"
Cons: "Boarding is a joke. Everyone hoards the gate and there is no organization. Recommend using boarding zones. Italians have no idea how to make lines."
Cons: "Charged full fight fee, don't ask customers pay over size luggage penalty minutes before departure"
Cons: "High baggage and other fees that are not publicized. Web site just says check bags start at 15 euro, actual price was over 50 euro."
Cons: "Very high baggage and other fees that are not publicized. Web site just says checked bags start at 15 euro, actual price was over 50 euro."
Pros: "Simplicity and welcome with a smile"
Cons: "The departure gate was far"
Cons: "The return flight was very turbulent, but mostly close to take off and landing."
Pros: "The only saving grace to this whole experience was the woman at the check in counter who was friendly and made small talk while checking our bags."
Cons: "Honestly, I would consider myself well travelled but after this flight I wanted to rule out air travel from our future plans. The take off was bumpy, fast and uncomfortable. Handling the turbulence was unbearable and I had a full blown panic attack on the flight. I couldn't understand a word of the English announcements each time we hit turbulence. I felt unbearably sick but couldn't bring myself to get out of my seat. There was no food, no entertainment, and definitely no entertainment. I hope to never fly Volotea again."
Pros: "Boarding was like any other boarding, it went fine, but then we had to sit on runway for about 30 minutes or so. Not a huge deal. I keep myself busy on computer so flight went quickly."
Cons: "Flight crew was not happy and they didn't even pretend to be. Seats were not comfortable at all and mine even had a huge tear in it so it just bugged my back side the entire flight. Food was not good at all! Salad smelled moldy. Oh yeah, and I ended up paying extra for my bags that were exactly the same as my husbands but he was not up charged. Between the c crew and the constant selling and up charges, I would rather pay more for a different company."
Pros: "Checking and boarding were easy. Also email reminders were helpful."
Cons: "Could they spare a drink of water? They charged extra for everything, including the air you breathed."
Cons: "I booked an afternoon flight on Volta. They changed me weeks later to a morning flight. I told them I wanted to cancel my earlier flight and preferred a refund instead. I have never received credit for my cancellation."
Pros: "It was a quick flight."
Cons: "They took me and my wife's carry on, that we had already stored in the over head cabins on 3 flights before this one and told me it was to big. Then they made me pay 120 Euros and asked me to take the bag out to the plane. When I got to the plane the men working with the suitcases said my bag was more than capabale of fitting overhead and let me take it up. So they charged me 120 Euros extra for nothing and only did this once they saw my American Passport."
Cons: "Will never fly them again"
Cons: "Worst airline I've ever experienced, avoid at all costs"
Cons: "Missed our connection they did not accommodate at all Wanted to sell us another flight the next day My brother made the flight and him and his girlfriend had to pay 140 euros for carry on and boarding pass THEIR LOW PRICES ARE A SCAM BAIT SND SWITCH"
Pros: "We got there"
Cons: "About 50 minutes late, hard landing, and worst of all they called us for boarding and we went out of the semi-comfortable terminal and STOOD in the HOT sun. Our plane hadn't even landed. We stood out there for 40 minutes. Voltea is even a worse version of Spirit Airlines"
Pros: "I cancelled the trip because in reading the fine print, I found the cost of checking a single small bag almost as much as the cost of the flight itself. Cancellation was accepted but took some effort to do it."
Pros: "A flight es eventually arranged"
Cons: "There was zero communication from Volotea over 12 hours of being stuck when a flight was delayed. For a long time I thought the flight was cancelled. Now that I am trying to seek compensation via EU guidelines they are similarly evasive and not helpful."
Pros: "Accepted phone scans of our boarding passes. Decent price Nice crew Left a little late but still managed to arrive 15 minutes early on a one hour flight."
Cons: "I only gave one star for food but I didn't buy any food so I would rather have a "not applicable" category."
Pros: "Helpful and smiling staff , seats have good leg room , time of departure was accurate"
Cons: "No food or entertainment"
Pros: "Staff was friendly"
Cons: "Flight was delayed, planes are old, no entertainment and boarding process was unorganized"
Cons: "Due to delays we missed our flight. I emailed and got no response. Tried calling. Office was closed on Saturday. Went to their desk and no one was there. I would like to be reimbursed. I had to then pay for two tickets on Aegean Airline totalling $400.00"
Pros: "Flight was fine once we got going but one staff working made for a long long line and a half hour delay. Staff were excellent though."
Cons: "Scheduled departure time was 4:00 p.m., but we did not leave until 11:00 p.m. due to a problem with the fuel level indicator. We were kept in the departure gate for 7 hours without a proper explanation in English. When they finally realized they could not repair the plane, they put everyone on another plane. We were given a voucher to use at the snack counter for 10 euros per person, but when we got to the counter there was no food or wine left. Imagine, running out of wine in France! I understand that mechanical issues on planes happen, but it was left far too long to attempt to repair it. A replacement plane should have been supplied after a one hour delay, not 7 hours."
Cons: "Waited to board for 1 hour- no seat assignments- price to pay for checked baggage increases by the hour as your departure nears. The price for a checked bag was €42 at 10am and when I checked again at 11:30am, price was €55!"
Pros: "Personnel were helpful, polite and spoke English as well as many other languages."
Cons: "Volotea is a low cost airline that charges for early seat assignments, printing boarding passes, luggage and drinks on the flight. There is a service charge added to everything. It isn't as low cost as it initial appears. Beware"
Pros: "Good short flight"
Cons: "Short flight, no food or entertainment"
Pros: "the plane were very old and we felt scared since there was turbulence and the plane showed an unsafe one..."
Cons: "The flight was 5 hours late and the company did not give us any information about when the flight would take off and what the problem was. They sent us a voucher for €10 for our next flight. No thanks."
Cons: "The Volotea website was very poorly run and thus, we accidentally booked the flight on the wrong date, due to the way the calendar was loaded on the site. We entered the correct date, but somehow we still received flights for 5 days after the date we needed. We tried to change them at the airport, and after being sent to 2 different ticket counters, we ended up paying an additional $420 to get the flights we needed. Therefore, each flight from Athens to Mykonos was over $400 each. It was ridiculous and I will NEVER fly this airline again."
Pros: "Crew was very nice and professional."
Cons: "Seating is a bit tight. But ours was a short flight."
Cons: "Hidden fees everywhere with this airline as well as smaller than usual carry-on requirements. My carry-on that fit everywhere else but cost me an extra 40 euros to check with this airline. Also a young women was told at the check-in counter that her carry-on was acceptable but at the gate was told different. They then preceded to demand 60 euros cash as a penalty. Just wasn't right."
Cons: "The next flight they had to my destination was 3 DAYS later. Therefore, I had to purchase another three tickets with a different carrier and got NO credit for the missed fight with Volotea. BAD Business."
Pros: "Volotea flight was good and I would fly Volotea again but checking in at the Santorini Airport is Chaos for all airlines Santorini Airport needs to organize the check in area with better barriers especially for the very long line of psgrs lining up for security Without barriers it's unclear where the line ends and where those joining the line should go therefore causing a lot of confusion and people trying to bud in"
Pros: "Nothing, flight was cancelled 6 months ago and I still have not received my refund."
Cons: "Flight was cancelled 6 months ago and I still have not received my refund."
Pros: "price was great for our flight, otherwise it was like any other flight, nice attendants, nice clean plane, on time"
Cons: "Plane delayed for 2 hours. Small, cramped airport(Santorini) with no working men's restroom."
Cons: "Was delayed and had to cancel flight and book a different airline"
Pros: "On time"
Cons: "Extra charge (30 Euros) for printing a boarding pass. Seats are uncomfortable"
Pros: "The flight was so smooth I forgot I was on a plane. Great landing, too."
Pros: "Nothing much."
Cons: "Left us standing for a huge time in front of customs and arrived late to boarding gate. Ridiculous.y small measurement boxes for carry on luggage which would not hold standard carry on bags. This dispute the plane having full sized overhead bins that easily accommodated the bags. Forced us to pay $60 a bag under the pretext that the bags would have to be ch caked. But they didn't, we just carried them on and there was plenty of room. They were rude and unreasonable and let lots of people through without the charges after they simply removed items from their bags and carried them a few feet before putting them back. It was just a shake down."
Cons: "The flight was delayed , no communication, no bus arrived at the gate to take us to the plane , no communication , no boarding process whatsoever , no communication , no apology offered , no in flight catering offered free or for purchase , a complete joke of a flight , my worst ever and I have flown all around the world including both poles !"
Cons: "They nickle and dimed us on everything including printing my boarding pass when in the end I didn't even need it. The. They were over an hour late They they didn't even serve us a drink on the plane. Worst airline I've ever flown with. if I thought I'd ever get it I'd be demanding my money back."
Pros: "Muy buen servicio"
Cons: "The baggage drop off was combined for two different flights. It went so slow it almost delayed the flight."
Pros: "plane was clean enough"
Cons: "horrible check in process, horrible. there was a line out the door of the airport. one lady checking in an entire plane. the pilot also seemed like a novice due to the incredibly scary landing. The last 15 minutes of the ride was VERY turbulent and the landing was VERY hard."
Pros: "Short fairly cheap flight"
Cons: "They needed more staff to check people in. Flight was delayed because we were still boarding. Was a cluster."
Cons: "Delayed flight, once on board the aircraft, further delays on the ground (at Glasgow) made up time in the air landed (not too far from our original landing time) only to be told we’re now being held on the ground (at Gatwick for at least another 20 minutes!) I flew with BA this morning and rated them excellent for everything! EJ you need to up your game!"
Pros: "Crew was just ok nothing more nothing less.. The general service of easy jet its better for me not operate..."
Cons: "Just to behave to people like human beings... I wont never choose this particular airline to travel..it was my last one.."
Pros: "Crew were professional and helpful"
Cons: "Terrible delay boarding"
Pros: "Crew was great however this review came too late as the company is inbankruptcy"
Pros: "Typical low cost airline. Not Much to praise"
Cons: "Flight delayed two hours. Terminal for exit in Budapest for final boarding on Tarmac basically a tin warehouse. Stood a very long time. On tarmac and busses in Paris. Reason it’s low cost."
Pros: "Not a lot! Crew was okay but it was cramped and hot. And speedy boarding is pointless when they put you on a bus. You pay to beat the crowds!"
Cons: "more space, less heat."
Cons: "EasyJet was pretty easy to deal with."
Cons: "Horrible boarding process."
Cons: "It all could have been a bit better. I feel like I’m traveling on a bus- & the price is not sooo much lower to warrant that!"
Pros: "Staff were great (as always) with Easyjet."
Cons: "Flight was diverted to Athens due to heavy winds. Quite common with Mykonos apparently. Was a bit of a mess when we landed in Athens...left hand didn’t know what the right was doing."
Pros: "Crew very amicable and helpful."
Cons: "Better seats and more legroom"
Cons: "Staff were welcoming and friendly, very informative; their service could not be faulted. The cabin was clean and tidy."
Cons: "Queue too long in airport. Need more space"
Pros: "It was on time"
Cons: "Bad Terminal and riude check in staff. Sell dear gin tonic and no lemon. hostesses refused to remove used cups for three hours and 3 trequests. Real shame! I took my cups to the gulley myself!!"
Pros: "Plane was comfortable and not too full."
Cons: "Flight left a app it late. Verbal announcements in the boarding area were very difficult to hear. They need to upgrade the PA system in Bordeaux."
Pros: "Great price Arrived early Luggage arrive quickly Very Efficient"
Cons: "Pay for all extras - including coffee"
Pros: "I don't recall liking much of anything."
Cons: "The dispassion & lack of hospitality by the staff. The lack of process & order of queing to check in. The lack of leadership & ownership of taking care of customers. The livestock-like movement of checking in...standing & waiting on the bus to proceed toward the plane. The standing & waiting on the bus to deboard the bus to board the plane. The standing & waiting on the bus to wait for the bus to proceed to the terminal after landing. The standing & waiting on the bus to deboard the bus to proceed to baggage claim. The extra long wait to receive the luggage at baggage claim. The leadership of the company needs to either decide to fix this or find other work. Everything stated above is a reflection of leadership not taking ownership."
Pros: "Everything went to schedule and the crew dealt with an illness emergency without fuss and I am sure more than half the passengers never knew about it."
Pros: "Overall ok experience"
Cons: "Flight delayed, and had to wait long in the airport. Limited seating while waiting"
Pros: "Appreciate that the situation with the Virgin flight meant that safety checks had to be completed before we could take off. Cabin crew were very chatty, but a free drink or packet if peanuts would have been appreciated. Had a similar delay with a BA flight in June and they gave us a soft drink from the bar as a gesture of goodwill."
Cons: "Once airborne, it would have been good if the pilot could have made up lost time and got us to Malta with less of a delay. Bloke next to me was downing beers and either had a stunning hangover or raging cold. His eyes were bright red and his breath was hideous. Made the whole flight a really unpleasant experience."
Pros: "Absolutely nothjng"
Cons: "They overbooked the flight The airport in greeece wouldntntake our cards The airline wouldn’t take our cards for food The children over running the entire flight Sitting on the plane for 2 hours before taking off The level of slow and stupidity with the flight attendants was quite impressive"
Pros: "The actual flight crew was pleasant to speak with."
Cons: "Despite online AND my experience flying to Santorini on the same airline, the boarding personnel at Santorini not only didn't communicate which gate until right when boarding started but inexplicably told me only 1 cabin bag was allowed and forced me to go back out through security and pay 60 euros to last minute check the bag. Also the seats don't recline in plane, there is no internet or movies on board, and no snacks or drinks are provided complimentary despite taking off over an hour late for an international flight."
Pros: "Efficient, friendly crew, excellent announcements from the flight deck"
Pros: "On time Didn’t corral us for an hour at check in"
Cons: "Don’t be even one minute late for the 40 minute pre-flight deadline or you will not get on the plane. All personnel are trained to say no! They canceled all but one flight that was 12 hours later so we had to go to another airport. They charged us over $120 per ticket to change."
Cons: "They made us pay for our bag even though we only had one and it fit into the measurements. They said it was because it was full but they still made us pay 60 euros each. Making it a 120 euro more than it should have been. They also pretended not to speak English when we tried to talk to them about payment even though they spoke perfect English when they told us the cabin overheads were full. Will definitely be contacting kayak about this."
Pros: "The staff & crew were friendly"
Cons: "I didn’t like that you had to pay for snacks & water. Passengers were skipping ahead in line in front of those waiting to board"
Pros: "Easy checking in"
Cons: "Delays of 1.5hrs, slow food service onboard. Uncomfortable seats Typical easy jet"
Cons: "No air conditioning. Seats uncomfortable and cramped"
Cons: "Boarding process was chaotic. One staff trying to do the boarding as well as arrival!"
Pros: "Smooth experience from boarding to landing. Staff efficient. Nothing to complain. We left in time and landed punctual."
Cons: "First of all they charge you plenty for checked bags. They want you to pay on line. I tried and could not get it done. Not sure why it was just in a loop. So I paid close to 50 euros a bag at the airport. Highway Robbery in my opinion. They also charge 3 euros for a cup of coffee."
Cons: "Over one and half hour delay meant I had missed last train to Victoria and instead had to wait a further 40min for a slow train to Kings Cross. If on time i would have been home by 12am latest. Instead got home at 3.30am. Unacceptable for Easy jet not to take much responsibility of this massive inconvinece"
Pros: "The captain was nice and kept us up to date."
Cons: "The guy at boarding was rude. The plane was delayed by 80mins, where we just sat on the tarmac."
Pros: "The staff assisting with luggage were very helpful. We left late but made up time in the air. Kind staff."
Pros: "easy boarding"
Cons: "seats don't recline no entertainment very noisy fussy babies on board need ear jacks to drown out passenger noise (kids)"
Pros: "The hot tea"
Cons: "The noisy children they were not controlled by there perants"
Pros: "I liked the atmosphere on this plane. It was festive and comfortable. The people on the plane were moving around and talking to friends. Inexpensive to fly from Paris to Mykonos. Boarding was quick. Checked three bags for 12 euros! Wish the states could be that friendly instead of charging $25/bag! I have no complaints whatsoever about this flight!"
Cons: "There was nothing I didn't like about this flight."
Cons: "It seems to be a particular quirk of British Airports that gates are not announced until shortly before flight departure. I really dislike this because instead of making one's way direct to the gate and relaxing at the gate, one must wait in a crowded "shopping mall" with no view of the aircraft, and then when the gate is announced, make a mad rush to the gate. The rest of the world can give the gate well ahead of time, why can't Britain do the same?"
Pros: "The inflight crew were caring wonderful people!!!"
Cons: "We waited too long in the line to check in (after we had checked in online). On our departure flight to Milano at the gate we were charged 60 euros for each of our bags, which was an surprise unexpected charge of 180 euros and none of our bags were over the weight limit. On our arrival flight we checked in online and paid an additional $5 euros each just in case we were over the weight limit (which we were not but we did not want to take the chance since Easy Jets Limits are less than all the airlines we fly with). No option online that said we had to pay for our bags again. Check in crew very unfriendly and rude... We don't like hidden charges, unexplained charges and being over charged. Please refund these bag charges. Thank you."
Pros: "Excellent day to fly, great crew and great pilots!"
Cons: "It's a budget airline so the ticket price justifies the sacrificed luxuries!"
Pros: "Baggage drop off was super smooth and easy. Everyone was nice and carried a smile on their faces. I liked that bit."
Cons: "Boarding was late as flight was delayed about 30 minutes. I was asked to put my tiny cross against inside my carry on and that had to happen on the floor right before boarding. I guess I misunderstood but so did tens of other passengers. Annoying and very unusual. Never asked of me ever before and I'm a very frequent traveler."
Pros: "I like the EasyJet app and the ease of getting through security at Malpensa"
Cons: "I did not like that my flight was delayed two and a half hours, and EasyJet's idea of compensation was €4.50. I had meetings this morning that I had to cancel; Transportation into London is very challenging at 2:30 in the morning - we were supposed to arrive before midnight; and now one day, of my THREE day trip is pretty rough because I couldn't get into London until 04:30."
Cons: "We were a family of 4 traveling to Paris from Barcelona and had minimal luggage, yet the attendant singled us out and made us pay 60 Euro per bag to stow our carry-on bags. We had small book bags/purses and I tried to explain that they were our purses. She wouldn't listen. Our luggage was taken, we paid 60 Euro for 3 pieces to be stowed. Once we got on the plane, there were at least 14 people that boarded with a small roller carryon (like ours) and a backpack purse or small backpack. There was also plenty of room in the overhead bins as the flight was not full. In addition, one of our carry-on bags was torn apart by the time we arrived in Paris---the wheels were broken off and it would no longer roll. I am not sure why we were singled out when others had the same or much bigger luggage on the plane. Disappointed."
Cons: "The flight was delayed, they changed the gate at the last minute I had to run fom One end of the airport to another. The food in the plane was not nice and expensive"
Pros: "Crew pleasant and professional. Explained the headwind would add time"
Cons: "No gate number posted at airport just told the flight was boarding!"
Pros: "The price. The flight attendants were nice."
Cons: "The qualifier service was terrible. My sister was asked to put her handbag in my carryon because she wouldn't have that and a small suitcase. There were plenty of other people who had both but we were singled out. The comfortability of he flight wasn't good. There wasn't any entertainment option either. Won't ever fly easyJet again."
Pros: "They forced me and the other 2 last passengers to board to check their carry on bags saying he plane was full. When we walked on the plane it was half empty and half the overhead storage was empty."
flight was delayed but overall all was good
Very much on time, enjoyed the magazine and services
A coffee at 7 am in the morning would have been nice.
Welcome to the new age of flights!
We hope that soon Sky Express will have the entire airplane fleet refreshed. More new airplanes to fill the gap and expand further direct flights to new airports. Crew acts responsibly and kind, which is even more important at this pandemic period.
I was going to miss my connecting flight with sky Express also and the people in the office said they couldn't help me book another flight for the next day, but that I had to wait until anthens and go their office to help me. Other people on staff were friendly though.
Pros: "Not a lot of anything."
Cons: "Everything. Just a really bad flight I’m general."
Pros: "Never again"
Cons: "I had to pay extra for baggage, I had baggage on the booking, but upon booking it was only for 8 KG, and need to purchase more, The baggage cost was almost equal to the ticket, needs to be addressed on the home page, I pick with baggage and then booked the ticket, needs to show that it is not the same baggage as other flights, comparison is wrong."
Cons: "Only allowed 15kgs even though we had booked for 23 on the way to Santorini. Not sure where this discrepancy occurred but had to pay for extra weight."
Pros: "Crew and flight attendants were highly professional. Arrived early; short boarding time. Airport was clean and easy to navigate. Good places to dine."
Cons: "The web site is difficult to navigate, including the determination of luggage pricing and seat assignments only available at check-in."
Cons: "Three hours of delay for no apparent reason."
Pros: "Fast flight. Nice staff onboard aircraft."
Cons: "The boarding process at Milos airport is a bit slow but I guess that is to be expected in the islands."
Cons: "I have never been treated so horribly by another human as I was by the boarding gate agent. My luggage was a roller board that was approved by the check-in counter to go aboard. Upon boarding the woman refused to let me board stating my bag was too large. I was charged 60 euros."
Cons: "The repeatedly delayed our flight without further information, leaving us in the dark as to what was goin going on, the reason for the delay, and when the expected new time of take off is. Disappointing service. Could have been better handled by sky express staff."
Cons: "Flight delayed with no notice / flight attendant rude , very bad experience"
Cons: "Sent the passengers but not your bags without telling us. Caused a great deal of trouble, time and anxiety as we had another international flight to catch. Would not fly them again."
Cons: "After years of checking in online well before a flight with other airlines an inability to do so for this sky express flight made me nervous that something was wrong or that I would be charged a fee to check in at the airport. Ultimately everything worked out once we arrived at the counter."
Pros: "Delayed 90 min and missed our connection"
Pros: "Quick boarding"
Cons: "It was terribly hot - everyone on the flight was fanning themselves with the emergency instructions and looking miserable. The individual air didn't work either. Felt like I was going to passout."
Cons: "20 min delay Crew doesn’t smile"
Pros: "The cabin crew was professional and helpful"
Cons: "If buying through Kayak, it isn't clear that SkyExpress has severe weight restrictions on luggage. You are allowed a small carry-on, but at the discounted fare, any checked baggage over 8kg is charged at 8 Euros per kg (around $4.25 per lb), which can add up to a large surcharge quickly."
Cons: "Great flight, great people"
Cons: "Long wait and crowded Santorini airport"
Cons: "Paying $600 for the next leg of our flight because of airline delay."
Cons: "My name was listed twice on the iten. Didn’t bord."
Pros: "Once on plane rest was quick"
Pros: "Fast check-in at counter, no line. Was invited to Sky Express lounge prior to boarding. Small plane meant a quick boarding with no issues."
Cons: "Flight was 20 min late."
Pros: "No pros. Will never travel with them again."
Cons: "The flight was an hour late and there was NO air conditioning on the flight. It was 87 degrees on the flight and we spent almost 2 hours in that heat on the plane between the actual flight time and just sitting on the runway for an hour. Nothing was done to accommodate for the heat. I’m 5 months pregnant and felt unsafe. Everyone on the flight was suffering. It was inhumane conditions. I will NEVER fly with this company again."
Pros: "I mean the flight gets you to and from..."
Cons: "Sky charges for every KG over 15kilos unless you have a special ticket. This option is not listed on kayak and the suggest you book thru sky. Problem is NOBODY BOOKS VIA SKY AND THEIR WEBSITE IS GARBAGE. YOU CANT EVEN CHECK IN ONLINE. The result is many rude, dismissive folks charging an extra 100 euros for something you will have no control over."
Pros: "Thankfully no extra fee for baggage, although what constitutes as carry on for another airline, they require you to check."
Cons: "We were very delayed on the way leaving Mykonos and there wasn’t a single notification, update or apology. The plane had no air, was extremely hot and muggy, almost unbearable. On the other end, luggage delivery extremely delayed. Completely incompetent airline and staff. Never again."
Cons: "20 minute delay with nobody at the gate and no communication about why we were leaving late"
Pros: "Good service"
Cons: "I realize we’ve all heard the required announcements a hundred times but, if you are going to bother saying it, please speak more slowly and clearly."
Cons: "Very late and hot. Unorganized."
Pros: "Short flight"
Cons: "The tickets I purchased through Kayak stated we were allotted 23 kilo/bag, the standard for most airlines. We flew Sky Express to Santorini with no issues. It wasn’t until we were boarding to go back to Athens when the attendants for Sky Express told us the limit per bag was only 15 kilo, not 23. I spoke with someone in their management office at the Santorini airport and apparently they have different levels of tickets you can purchase, the highest allows the most amount of baggage weight. I explained to them that we had no issues flying into Santorini and showed them my e-ticket from Kayak that clearly showed 23 kilo/bag limit and they would not honor that. We wound up having to pay over $80 in baggage fees because we were lied to by Kayak. Thank you Kayak."
Pros: "Easy checkin, no issues"
Cons: "Skyexpress is extremely disorganized and the flight was very old. The flight is very small and in a poor condition. The baggage policy is very unreasonable and I had to pay extra even though my kayak confirmation says 23 kg per passenger clearly! I showed the representative and they said to deal with it from the "vendor" I used to book! Very disappointed with sky express!"
Pros: "Nice crew"
Cons: "Ridiculous wait to get a boarding pass--standing and standing in line before they opened the desk. Santorini airport a nightmare. Old plane.... the letters of the airline's name were peeling off the plane. Flight was fine"
Cons: "Trip cancelled due to high winds. I was forced to keep my luggage on the plane for an hour after the cancellation then another hour to get out of baggage claim. Don't take those small planes, fly Aegean or Olympic who have bigger planes and the best pilots."
Pros: "Short time for boarding"
Cons: "I had to pay extra charge due to lack of communication between the KAYAK and the S.A Then the KAYAK blamed me for paying this money even though I emailed them telling what happens exactly. I don't recommend using KAYAK for booking flights again"
Pros: "Flight attendant was nice. Flight time was short."
Cons: "Flight was an hour delayed, I almost missed my ferry connection"
Pros: "It was a very fast fight"
Cons: "No air conditioning on a very hot day"
Cons: "The airline closed the gates 30 minutes prior to boarding and wouldn't let us get in the plane. We missed our flight and had to find another way there. No refunds or credit"
Cons: "I purchased 3 tickets through Hahn Air for a special trip for my daughters. I rechecked reservations before to make sure had everything in place, since I named my daughter Santorini afte the island. The day of the flight, we spent 2 hours waiting in line for this flight. The service was exceptionally slow and they kept letting other passengers who were on another flight ahead of us. When I got to the check-out counter we were told that our flight didn't exist and it was like we were ghosts in the system. Even after showing proof of our e-ticket confirmation, it didn't matter. We had to repurchase new tickets at high prices and wait the whole day at the airport to get to Santorini. My friends who were traveling with us had to go on without us and the expensive hotel I purchased for the trip was a waste. We didn't get off the island until 8 and arrived late in Santorini. The whole experience was a disaster."
Cons: "They charged us 6 euro per kilo for every kilo over the bad weight limit, but our ticket only allowed for a very small bag which we didn't know until we were at the ticket counter and it was too late. No one tried to help us or have any sort of customer service so we ended up paying a lot of money so that we didn't make other passengers wait on us to transfer weight."
Pros: "Flight attendants on the plane"
Cons: "The check in agent was one of the meanest people I have ever met."
Cons: "The ticket explicitely says luggage allowance is 23kg(50 lb). When we arrived to check-in the airline refused to honor it and said allowance is only 15kg. They made everyone pay €3 per each kg "overweight""