Cons: "Business class is basically what economy is on Air France or Swiss"
Pros: "The extra service and help was lovely and unexpected"
Cons: "Boarding on and off faster/ more efficiently"
Pros: "the flight crew is very kind, the flight has been very pleasant, I'm sure I will be happy to fly with AEGEAN Airlines again"
Cons: "everything was be fine [ the music was not be by my taste ;) ]"
Pros: "The flight wasnt completely full so we were able to spread out a little bit and be more comfortable"
Cons: "The entertainment"
Pros: "Plan crew , pilots , services on plan and cleaning"
Cons: "Land crew , airport , and airline disorganized I wanted to complain about crew member , But she will not give her name or ID number, And when I snap a picture she calls the police , Her bag was inside her shirt and she will not revile"
Pros: "Cabin crew was good."
Cons: "Delays are unavoidable. But better communication during delays would be helpful"
Pros: "The crew, the food"
Cons: "Gate agents were overwhelmed and incredibly rude. We of course didn't make connection. Lost our luggage. And now waitingbto board at 4:30 am. Just avoid. I fly a lot and they have topped my list of airlines to avoid."
Cons: "The plane has an hour delay in Rome due to rain. Although the delay is understandable, they seem to have left my luggage outside in the rain for all that time. As a result, all my clothes were wet and ruined and a few other items broke. Horrible baggage handling."
Pros: "The staff was polite."
Cons: "For some reason my boarding pass wasn't scanning. They took me to the side and had to do it manually even though everything was correct."
Pros: "It was on time"
Cons: "It had business class and we were told it did not when we booked"
Pros: "Flight was on time. Crew were good. Flight deck announcements were appreciated."
Cons: "Getting on a bus to the aircraft is challenging with 3 young children and carry on. We couldn’t get a seat. Could not eat the croissant as I’m allergic to chocolate. I’d had no breakfast and that was the only option."
Cons: "Never i formed that we need to paid for logage"
Cons: "Professional but not friendly crew. Very uncomfortable seats both fights. It was like there was a big lump that hit my tailbone, both flights. This is what you get when you use frequent flier miles with United Star Alliance."
Pros: "We were given a meal"
Cons: "The meal wasn't very good"
Pros: "As above, for this 2d leg of our trip on Aegean, we gave Aegean an overall 5 because of the excellent accommodations they made for my wife who is handicapped. They went out of their way to make sure she got wheelchair assistance, and lift assistance up to the airplane, and this time,help from the airplane to the train station once we reached Rome."
Cons: "Food was some kind of basic dough filled with something I couldn't recognize."
Pros: "Great crew, baggage arrived"
Pros: "The boarding experience at the horrible Santorini airport ruined it or us. I wish Aegean had provided us with more instructions about what to expect and when to arrive so that we didn't there so early and stand outside in the heat of so long."
Pros: "Great experience"
Cons: "They should work on their airport staff a little."
Pros: "Very nice stff... easy customs, and we liked the plane for a short flight."
Pros: "crew on board was nice"
Cons: "very bad service at the airport. The counter for checkin opened very very late, they did not have enough people to serve clients fast enough and they had real trouble with handling aged passengers that could not speak German. In the End they also lost one of our luggage, and we now have to wait one day to get it back at our destination in thessaloniki."
Pros: "I loved everything :-)"
Cons: "Overall very disorganized."
Pros: "Served Snack during Red eye without any drink"
Pros: "Good plane and crew."
Cons: "Bathroom facilities at the airport totally filthy and out of order."
Pros: "They served a meal!"
Pros: "Nothing particularly."
Cons: "I didn't like that they don't seem to honor the benefits afforded to Star Alliance Premier Members. Not at check in, and not at boarding. They just do their own thing. If they don't want to follow the Star Alliance rules, then they shouldn't be part of Star Alliance. It's that simple."
Pros: "LHR-ATH was all excellent. Good boarding, seats and service."
Pros: "25 minute flight. Day trip from Athens."
Cons: "20 minutes late boarding."
Pros: "Friendly staff, movies on the plane"
Cons: "The checkin area at the airport is poorly staffed and disorganized which resulted in a feeling of crowded confusion and stress. A greeter for agean airlines directly at the entrance would significantly improve this, as would more check in kiosks (two and only one worked) and a more linear system (you have to go backward to check your bag before going forward)."
Cons: "Not a very organized airline from what I can tell. Check-in line took forever and was only staffed by 1 person. Although, this is generally true of most things in Greece (sorry to say) as the companies are simply not as efficient as those in bigger countries."
Pros: "Accommodating staff"
Cons: "Chaos in the airport (where to wait in line, online check in vs drop off line etc)"
Pros: "Flight attendants were really nice, seats on a plane were comfortable and the views from the plane were amazing"
Pros: "Did not feel like a budget airline. Great service."
Pros: "The flight was smooth"
Cons: "No clear signage on line formations Boarding pass kiosk was broken only one working CHAOS No one in authority assisting families or anyone else."
Cons: "If it is possible to change the timing of the departing flight from Beirut."
Pros: "Aegean is an amazing airline that takes you back To flying in the 90's the right way. It hold their staff to be poised and very elegant. The crew staff is friendly and welcoming. From great dinners to delicious snacks its the little details that captivated me and really took me back when flying was luxurious! I would recommend Aegean as a first choice for flying."
Cons: "Lots of turbulence, 30 mins delayed, no drinks offered. Nobody came around to collect trash"
Cons: "The staff at the check in counter really hassled us about our bags and made a big deal about the airport in Catania, Italy (we had just flown from there with Aegean) and the differences in what they had told us and what we were being told now."
Pros: "Quick, straightforward, only a little late."
Cons: "The hot sweaty bus from gate to plane needs air conditioning."
Cons: "When I arrived to the airport they told me my ticket had been canceled with no explanation. After 40 min they got me on the flight. I am still not sure exactly what the issue was"
Pros: "Nice plane, good crew"
Cons: "Boarding process"
Pros: "The plane was clean and the flight smooth."
Cons: "The boarding process was frustratingly disorganized. We had no idea if we were in the right place or why boarding was delayed."
Cons: "Airport was super busy, not very well marked. Took so long we almost missed our flight."
Cons: "My brother in law and I both had carry on luggages that look big but fit in the box. After being asked to do the size check, the agent asked him to check his bag instead of carrying it on but not mine, even though his is within size limit and mine clearly looked bigger. We have no doubt that there was some profiling going on; he's Latino. That sat with us the whole ride and now will probably never ride with Aegean Airlines again."
Cons: "I had an economy ticket and I looked it up on line and from what I could tell it included 1 free checked bag. I did NOT have a Go Light fare which clearly did not include a bag. No where in my paperwork did it say a checked bag was NOT included. They make it very confusing. I would have purchased baggage on line and instead had to pay full price at the gate. Very disappointing that it was not clear to me regarding what specifically my ticket did/ did not include."
Pros: "The crew were very friendly. Our flight was just under 2 hours and 30 minutes, and they brought us out a hot dish as well as a type of Greek cookie. I expected a cookie, but the hot dish was above my expectations and was quite good."
Cons: "The seats were not very comfortable at all. Not that I expected much, but these seemed less comfortable than most. The seats also seemed a bit closer together than other flights, which left me with even less legroom. Although, I could be imagining the seats based on the layout of the food tray. The entertainment, if you could call it that, was videos of things to do in Greece, and there was no where to plug in headphones to listen to the audio if there was any."
Pros: "Comfortable seats. Great flight attendants. Good food."
Cons: "Boarding was a mess. No announcement, just a bum rush to the bus and over packed us in said bus."
Pros: "Crew was great"
Cons: "Boarding was horrible, Santorini’s airport was horrible, the flight was delayed, no one knew what was going on, there is no organization with boarding it was a mess"
Pros: "Volotea is a you get what you pay for service. The budgetness of the company can be annoying at times. If I pay for a snack can I get some water?"
Cons: "Going anywhere but Catania"
Cons: "Charged full fight fee, don't ask customers pay over size luggage penalty minutes before departure"
Cons: "High baggage and other fees that are not publicized. Web site just says check bags start at 15 euro, actual price was over 50 euro."
Cons: "Very high baggage and other fees that are not publicized. Web site just says checked bags start at 15 euro, actual price was over 50 euro."
Cons: "The return flight was very turbulent, but mostly close to take off and landing."
Pros: "The only saving grace to this whole experience was the woman at the check in counter who was friendly and made small talk while checking our bags."
Cons: "Honestly, I would consider myself well travelled but after this flight I wanted to rule out air travel from our future plans. The take off was bumpy, fast and uncomfortable. Handling the turbulence was unbearable and I had a full blown panic attack on the flight. I couldn't understand a word of the English announcements each time we hit turbulence. I felt unbearably sick but couldn't bring myself to get out of my seat. There was no food, no entertainment, and definitely no entertainment. I hope to never fly Volotea again."
Cons: "the app is that that great, it gets stook. Also, they don't have any chance to change or re-schedule any flight."
Pros: "Checking and boarding were easy. Also email reminders were helpful."
Cons: "Could they spare a drink of water? They charged extra for everything, including the air you breathed."
Cons: "I booked an afternoon flight on Volta. They changed me weeks later to a morning flight. I told them I wanted to cancel my earlier flight and preferred a refund instead. I have never received credit for my cancellation."
Cons: "Will never fly them again"
Cons: "Worst airline I've ever experienced, avoid at all costs"
Pros: "We got there"
Cons: "About 50 minutes late, hard landing, and worst of all they called us for boarding and we went out of the semi-comfortable terminal and STOOD in the HOT sun. Our plane hadn't even landed. We stood out there for 40 minutes. Voltea is even a worse version of Spirit Airlines"
Pros: "I cancelled the trip because in reading the fine print, I found the cost of checking a single small bag almost as much as the cost of the flight itself. Cancellation was accepted but took some effort to do it."
Pros: "A flight es eventually arranged"
Cons: "There was zero communication from Volotea over 12 hours of being stuck when a flight was delayed. For a long time I thought the flight was cancelled. Now that I am trying to seek compensation via EU guidelines they are similarly evasive and not helpful."
Pros: "Helpful and smiling staff , seats have good leg room , time of departure was accurate"
Cons: "No food or entertainment"
Pros: "minimum fuss from beginning to end, and no bombarding by emails. their staff all handle carry-on luggage discreetly even when slightly over sized ... Compliments to Volotea."
Pros: "The friendly flight attendants."
Cons: "Unfriendly check in agent and having to pay for everything including being able to sit next to my husband makes it not worth their "affordable" fares. Note: print out your boarding card and check in prior to arriving to airport, otherwise it's an additional $40/pp."
Pros: "Staff was friendly"
Cons: "Flight was delayed, planes are old, no entertainment and boarding process was unorganized"
Pros: "Flight was fine once we got going but one staff working made for a long long line and a half hour delay. Staff were excellent though."
Cons: "Scheduled departure time was 4:00 p.m., but we did not leave until 11:00 p.m. due to a problem with the fuel level indicator. We were kept in the departure gate for 7 hours without a proper explanation in English. When they finally realized they could not repair the plane, they put everyone on another plane. We were given a voucher to use at the snack counter for 10 euros per person, but when we got to the counter there was no food or wine left. Imagine, running out of wine in France! I understand that mechanical issues on planes happen, but it was left far too long to attempt to repair it. A replacement plane should have been supplied after a one hour delay, not 7 hours."
Cons: "Waited to board for 1 hour- no seat assignments- price to pay for checked baggage increases by the hour as your departure nears. The price for a checked bag was €42 at 10am and when I checked again at 11:30am, price was €55!"
Pros: "Personnel were helpful, polite and spoke English as well as many other languages."
Cons: "Volotea is a low cost airline that charges for early seat assignments, printing boarding passes, luggage and drinks on the flight. There is a service charge added to everything. It isn't as low cost as it initial appears. Beware"
Pros: "Good short flight"
Cons: "Short flight, no food or entertainment"
Pros: "the plane were very old and we felt scared since there was turbulence and the plane showed an unsafe one..."
Pros: "Seats were OK and overhead storage was good."
Cons: "Flight was delayed 45 min without explanation."
Cons: "The Volotea website was very poorly run and thus, we accidentally booked the flight on the wrong date, due to the way the calendar was loaded on the site. We entered the correct date, but somehow we still received flights for 5 days after the date we needed. We tried to change them at the airport, and after being sent to 2 different ticket counters, we ended up paying an additional $420 to get the flights we needed. Therefore, each flight from Athens to Mykonos was over $400 each. It was ridiculous and I will NEVER fly this airline again."
Pros: "Crew was very nice and professional."
Cons: "Seating is a bit tight. But ours was a short flight."
Cons: "Hidden fees everywhere with this airline as well as smaller than usual carry-on requirements. My carry-on that fit everywhere else but cost me an extra 40 euros to check with this airline. Also a young women was told at the check-in counter that her carry-on was acceptable but at the gate was told different. They then preceded to demand 60 euros cash as a penalty. Just wasn't right."
Pros: "Everything in the plane felt new, crew was friendly, efficient."
Pros: "Price, direct flight"
Cons: "No frills, no beverage/snack service, seats very uncomfortable"
Pros: "Volotea flight was good and I would fly Volotea again but checking in at the Santorini Airport is Chaos for all airlines Santorini Airport needs to organize the check in area with better barriers especially for the very long line of psgrs lining up for security Without barriers it's unclear where the line ends and where those joining the line should go therefore causing a lot of confusion and people trying to bud in"
Pros: "The cabin crew don't know their job and don't care about security! They separate my husband and I from our children. They changed our seats, because they 2 people previous to us were too elder to seat at emergency exit. So we got stuck seating at emergency exit and away from our children! Who will put the emergency mask on my children now in case of emergency Volotea airline ?! Learn your job as flight attendant!"
Pros: "price was great for our flight, otherwise it was like any other flight, nice attendants, nice clean plane, on time"
Cons: "Plane delayed for 2 hours. Small, cramped airport(Santorini) with no working men's restroom."
Pros: "on time inexpensive and nice flight attendants"
Cons: "attendant in the check in was horrible. not nice, rood, when we tried to ask questions at the end told us "bye" and called next. prices are high for luggage check in, the standard size of the hand luggage is very small and not fair. plain was very very old. overall, bad experience."
Pros: "Simplicity and no headache."
Cons: "A poor todler who was crying because his ears were hurting. Flight attendant did everything she could."
Cons: "We were stuck in the security check and immigration but got to the gate 15 minutes before the flight. As we were arriving at the gate, we saw the last bus leave taking passengers to the aircraft. The lady at the counter kept yelling at us for the next 15 minutes and kept saying we were late and the last bus had left. We were 9 passengers all together and it would have been a lot easier if she would have called the driver to pick us up. After realizing we had small kids, she finally called someone after 15 minutes but that was too late. We missed our flight. There was no supervisor to talk to and no where to file complaints."
Pros: "On time"
Cons: "Extra charge (30 Euros) for printing a boarding pass. Seats are uncomfortable"
Pros: "I didn't like anything about it, it was a horrible experience and I will never suggest this airline."
Cons: "I didn't like service, extremely rude and not helpful. They wouldn't let us check in early, they scammed us into paying $30 each to print out ticket. $40 for a bag!! And to top it off with their extremely rude service I had to go wait in a miserable line at the most in organized airport I have ever been in to pay this outrageous extra $100 complete scam and worst airline ever!!!"
Pros: "The flight was so smooth I forgot I was on a plane. Great landing, too."
Cons: "We arrived at the airport two hours before the flight and were told we had to pay 30 euro/person (120 euro total) for boarding passes. Really?!? We had been checked in, but hadn't printed the boarding passes. They told us that they had just closed the opportunity to do this for free at the airport & we now had to pay the exorbitant fee or no boarding passes and no getting on the plane. No other way around it. It just felt like yet another ridiculous excuse to suck more money out of passengers. Just like the banks...a fee here, a free there will add to the profit bottom line without providing any additional value for the customer. Buyer beware!"
Pros: "Nothing much."
Cons: "Left us standing for a huge time in front of customs and arrived late to boarding gate. Ridiculous.y small measurement boxes for carry on luggage which would not hold standard carry on bags. This dispute the plane having full sized overhead bins that easily accommodated the bags. Forced us to pay $60 a bag under the pretext that the bags would have to be ch caked. But they didn't, we just carried them on and there was plenty of room. They were rude and unreasonable and let lots of people through without the charges after they simply removed items from their bags and carried them a few feet before putting them back. It was just a shake down."
Cons: "The baggage drop off was combined for two different flights. It went so slow it almost delayed the flight."
Pros: "plane was clean enough"
Cons: "horrible check in process, horrible. there was a line out the door of the airport. one lady checking in an entire plane. the pilot also seemed like a novice due to the incredibly scary landing. The last 15 minutes of the ride was VERY turbulent and the landing was VERY hard."
Pros: "Short fairly cheap flight"
Cons: "They needed more staff to check people in. Flight was delayed because we were still boarding. Was a cluster."
Cons: "I would never fly this airline again"
Cons: "Made us run from one end of the airport to the opposite end, because they said they had ‘operational difficulties’, causing them to switch gates between two flights. Total baloney, and completely avoidable."
Cons: "No hassle cheap flights"
Cons: "The bag drop process is confusing and the people working the counters are unresponsive and rude."
Cons: "Quicker, more efficient boarding. We were standing in line for a long time compared to other flights."
Cons: "Horrible boarding process."
Pros: "Good price and fairly smooth process"
Cons: "Carry-on luggage and a personal item should be allowed. Seats should recline. And at least 1 free non alcoholic beverage."
Cons: "The flight was delayed by an hour"
Pros: "Because of the fire to the Notre Dame Cathedral, trains were not stopping on the route we needed to get to to the airport. We left with plenty of time to spare, and because no one at the airline mentioned that delays could be a possibility due to this, we ended up missing our flight."
Cons: "I'm not usually one to complain, but this situation was very difficult and even dangerous. There was zero communication from the airline about this, and we'd appreciate if the airline could pay for our new airfare and our Uber ride from the train station to the airport."
Cons: "Queue too long in airport. Need more space"
Pros: "The calzone (food)."
Cons: "Boarding is ridiculous. No direct access to the plane. They make these things called jet ways... start using them! Also the crew said the front bathroom was not in service then proceeded to allow the captain and crew plus a few passengers to use it."
Pros: "Everything was smooth :)"
Pros: "Great price Arrived early Luggage arrive quickly Very Efficient"
Cons: "Pay for all extras - including coffee"
Pros: "The actual flight crew was pleasant to speak with."
Cons: "Despite online AND my experience flying to Santorini on the same airline, the boarding personnel at Santorini not only didn't communicate which gate until right when boarding started but inexplicably told me only 1 cabin bag was allowed and forced me to go back out through security and pay 60 euros to last minute check the bag. Also the seats don't recline in plane, there is no internet or movies on board, and no snacks or drinks are provided complimentary despite taking off over an hour late for an international flight."
Pros: "Cheap flight. Smooth flight."
Cons: "Check-in agent gave bad info about gate assignment and details about baggage at boarding. Caused us much stress. Airport personnel clarified for us. Seats were not comfortable at all. Not much different than deep discount US airline."
Cons: "Flight was two and a half hours late. Not acceptable"
Pros: "Very polite and helpful crew. Everyone was a bit confused by my Calton Hard Shell case but they let me on, gratefully. My instrument and all the passengers luggage fit with space to spare."
Pros: "I thought the food was good."
Cons: "Our flight was delayed for an hour and a half and we had to sit on the plane for the entire time. The staff was rude and short. I don’t think Americans are very populated. Food selection was very limited, but at least we got a KitKat bar. They were out of all the sandwich food/main dishes."
Cons: "They made us pay for our bag even though we only had one and it fit into the measurements. They said it was because it was full but they still made us pay 60 euros each. Making it a 120 euro more than it should have been. They also pretended not to speak English when we tried to talk to them about payment even though they spoke perfect English when they told us the cabin overheads were full. Will definitely be contacting kayak about this."
Cons: "The flight was delayed over 3.5 hours, and the employees were unable to explain the cause of the delay. The employees of the airline in CDG were receiving contradicting information and letting the passengers know contradicting information. They told us they would provide money for food, and the money they provided was only 4.5 euro, not enough to get a bag of chips. The experience going to Venice was horrible with easy jets."
Pros: "Boarding was ok although a last minute gate change was an inconvenience."
Cons: "Delays due to French air strikes and being held on the plane for an hour while we waited."
Pros: "nothing but rude"
Cons: "I prepaid to check my 2 roller bags and no one was at the drop off so they charged me TWICE the crazy expensive fee to check it at the gate while others with guitars and duffle bags were allowed on. Our bags would have fit in the overheads."
Cons: "Flight was delayed"
Cons: "I wasn't able to be on the flight because they didn't schedule a realistic amount of time to make the connection."
Cons: "It was cancelled !!"
Pros: "Comfortable seats in aircraft"
Cons: "Herding of customers like cattle, bus not big enough for all customers. Gate staff rude, generally All border staff at Gatwick were rude and treated paying customers appallingly"
Pros: "Nothing, misleading customers with 08.00 flights confirmed as 20.00 is unfair and most sledding to customers. I had to cancel within five seconds of receiving misleading confirmation. We had a cruise to catch at 1.00pm so could not take the late flight"
Cons: "See comnrnt above"
Cons: "The plane departed over an hour late and the service was poor. Easyjet is an ironic name as it was anything but easy."
Cons: "I paid 80 euro more just to be able to take an extra 6 kilo for a total of 46 ( the total i left with on the flight to Europe from miami for two bags). Yet when i was over about 1.6 kilos ( had bought a sweater and some other gifts in rome ) i was forced to remove it or pay even more money. So it turns out these "cheap flights" always have a catch to them. Be aware for these little tricks."
Pros: "The flight attendants Simone and the young lady were fabulous"
Cons: "As always, flight delayed 1h. Very annoying."
Pros: "The inflight crew were caring wonderful people!!!"
Cons: "We waited too long in the line to check in (after we had checked in online). On our departure flight to Milano at the gate we were charged 60 euros for each of our bags, which was an surprise unexpected charge of 180 euros and none of our bags were over the weight limit. On our arrival flight we checked in online and paid an additional $5 euros each just in case we were over the weight limit (which we were not but we did not want to take the chance since Easy Jets Limits are less than all the airlines we fly with). No option online that said we had to pay for our bags again. Check in crew very unfriendly and rude... We don't like hidden charges, unexplained charges and being over charged. Please refund these bag charges. Thank you."
Pros: "I take this line to try a low cost trip."
Cons: "It's a trap, if you sum all the fees and extras, then you realize that it's no low cost. The personal are rude, offensive, the plane is uncomfortable, the takeoff and landing were messy."
Cons: "Extra charges for everything, "low fare" price very misleading; crew provided inconsistent and disorganized service--charged some people for snacks, forgot to charge other people--was frustrating."
Pros: "We had no idea we had to pay for checked luggage. Until we arrived at check in. Hidden fee and so wrong! So we ended up paying another $98 on top of the ticket price. Now I understand why there was so much carry- on luggage! And that took soooooooo much longer to board and exit the plane. No entertainment. Small seats. Sorry, Easy Jet, but never again."
Pros: "Flight was on time and bags came out quickly"
Pros: "Boarding was easy this time because they asked to gate check our carry ons and because we agreed they gave us priority boarding."
Cons: "Still a super uncomfortable flight. Seats are terrible, they talk most of the flight, just ughhh"
Pros: "Staff/crew were friendly, efficient."
Cons: "Mechanical problems delayed flight 1 1/2 hours. We sat on plane the entire time."
Pros: "Nothing really"
Cons: "We started and arrived 1 hour delayed. Quite annoying if you know that rental cars and hosts are waiting in middle of night"
Cons: "Flight delayed, gate changes twice. By the time I get to the new gate, doors are closed. Asked the desk staff for assistance given the gate change. Claimed they had no information and couldn't help. Said flight was already in the air. Flight actually departed an additonal 30 minutes after the original delay time. Cheap flights justify poor customer service according to easyjet!"
Cons: "No boarding gate was printed on our tickets. No boarding gate was displayed on the airport screens. We arrived to CDG 2 hours early. But the airline closed boarding a half hour before the flight time on the ticket. We and others were then not allowed on the flight despite the fact that screens at the gate still said "boarding". When we tried to reschedule the Easy Jet information desk quoted us prices significantly higher than those we found online on our phones at the same time. We had to buy all new tickets spend the entire day in the airport and were fined by our hotel for late check in. Huge loss of money and waste of time. AVOID THIS AIRLINE!"
Cons: "They made us pay 47 dollars to check our bags but when we got in the plane other people had the same size bags in the plane. We weren't told we didn't had to check them in."
Pros: "I was really surprised since I didn't have good expectations going in. The whole experience from checkin to checkout was really good."
Cons: "Our flight was delayed 2:30 hours"
Cons: "Checkin lines were horrible.."
Pros: "The flight was nearly on time"
Cons: "The boarding procedure was casually inhuman. Of course the seats were too small, but the boarding process was clearly botched but without a word. Someone threw up it so so hot and packed inside the bus that took us from the gate to the airplane. We were left for more than 30 minutes in this state with the doors shut and the windows largely inoperable. Casually cruel and inhuman. Never fly easy jet again."
Cons: "Before getting to our gate the guy stopped both of us. One carrying a backpack and myself carrying 2 small back packs. Combined, smaller than most people's luggage that was going through. He made us both check in our bags and pay. Every though they fit in the bag size checker thing. Super pissed off the rest of the flight. Hate that worker"
Cons: "Had to pay to store my bag and wasntnclear when I bought my ticket. I did not pay in first flight to Prague"
Pros: "On time departure and arrival. In flight service. New aircraft!! I will ABSOLUTELY fly with Easy Jet again!!! Thanks for a great flight!!"
Cons: "Nothing. Everything for us (2) was outstanding."
Too many hours of delay ( 4)
Pros: "Seats are ok but unable to recline"
Cons: "Keep up the good work"
Pros: "Flight duration"
Cons: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Pros: "The crew was ok. The seats no conmfortable."
Cons: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Pros: "Fast and smoothy check in"
Cons: "After arrival to budapest not platformy ready and waiting over 10minutes"
Cons: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Pros: "Absolutely nothing"
Pros: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Cons: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Cons: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Pros: "Friendly crew"
Cons: "Long check-in lines Seats uncomfortable"
Pros: "I did not had a seat"
Cons: "I did not had a seat"
Cons: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Pros: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Cons: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Pros: "On time without any delay"
Cons: "I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!"
Pros: "Staff cheerness"
Cons: "Unconfortable sears. The seats cannot be moved back. The table is too high. I have traveled a lot but never seen tables at this height (above the chest). No entertainment, no wifi, and no food, but that's ok. After all, it's a low cost floght although many other low cost companies have wifi and entertaonments via mobile devices."
Cons: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Pros: "The crew was really nice"
Cons: "They are not organized. This company doesn’t have a transparent policy. Because I didn’t checked in on time I had to pay 35 euros. I was there 2 1/2 hours early and I almost missed the flight. I’m extremely upset"
Cons: "No air conditioned 2 hours late Poor ground service"
Pros: "The flight was overbooked so they took my wife of the flight"
Cons: "Extra charges. £35 to check bags in"
Pros: "Pilot flew well Cup Noodles available to buy"
Cons: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Pros: "Super easy online check-in, comfortable plane, lovely crew"
Cons: "Waited a bit in a long hallway waiting for the last flightload of passengers to deplane."
Pros: "Cheap flights and convenient airport"
Cons: "Seats uncomfortable and hot"
Cons: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Pros: "I liked that I got to my destination in one piece."
Cons: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Cons: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Pros: "Cooperative and kind crew. Excellent service. Pleasant flight, great landing and take off."
Cons: "Everything. Worst service I have ever seen on a flight."
Pros: "Everyone was really friendly and accommodating to my needs"
Cons: "40 minutes late taking off - sitting on the plane"
Pros: "I was lucky to be seated next to the emergency door so I had a very comfortable seat. Also, the crew was very attentive."
Cons: "The flight departed around half an hour late."
Pros: "New aircraft"
Cons: "Boarding was horrendous. Flight was late in."
Cons: "It was a full plane ride but they didn't seem to be boarding on time? After checking in we scanned our passports using the machines and then we were in what I thought was the boarding area so we relaxed and waited by the screens in a coffee shop. But when our flight gate was announced there was another passport control to get into those gates with a big line which threatened to delay our boarding. There wasn't enough room for everyone to put their bags in the overhead locker which meant there were even more delays and it felt a bit rushed to get off. When we arrived I was queuing down the stairs to get to the queue for passport control which took about 45-60 minutes to get through with no toilets. I was also charged 40 euros per person for not checking in and printing the boarding pass which is my fault, but the charges do seem excessive."
Pros: "Flight was on time unlike outward trip which was just under 2 hrs late"
Cons: "Very rude boarding staff on ground. Tried to charge me for the hand luggage but did put a small luggage sticker on when I didn't respond. Seats do not recline so most people slept on the pull down tray as a pillow."
Pros: "The ground crew in Varna were a thousand times better than Luton. Excellent flight and service...even with an hour delay."
Pros: "Friendly staff members"
Cons: "They didn't have blanket and it was very cold.."
Cons: "The application doesn't allow to add carrier bag check in and we paid high fee in the airport"
Cons: "Long wait in line to get on the airplane, No bathroom availability!"
Pros: "I like the bubbly upbeat attitude of the flight attendants interacting excellently in English and other languages and also how they dealt with an angry passenger."
Pros: "Brand new planes - on board crew was pleasant and the flights were smooth and on time."
Cons: "Ridiculous size restrictions on carry-on. If you can pack your clothes in a wallet, then you should be able to carry on at no cost. Only the smallest of bags will meet the "free" requirement. Website is awful to attempt to online check in. Crazy that they charge for check in at the airport if you cannot get their site to work. Customer service phone call also costs a quid a minute. It's almost as if they are proud that they screw you if you encounter any difficulty or you've made a mistake in the complicated boarding pass emailing procedure."
Pros: "only good for short flights....the price.."
Cons: "not comfortable seats"
Pros: "Crew was great. Tight on leg room but fine for the price."
Cons: "Rough and scary approach into landing. Pilot had to abort and come around again. I have only had this happen one other time in 30 years of flying."
Pros: "awesome UX/UI"
Cons: "not so great on the mobile version"
Pros: "On time"
Cons: "Preview print passwords"
Cons: "Randomly picked for paying a carry on fee. Misleading, expensive, and the feeling of being extorted. I will push for a refund."
Pros: "I liked that everything ran smoothly for the most part. I'd definitely fly with them again."
Cons: "I didn't realize I had to check-in 3 hours prior to my flight or else I'd have to pay almost 50$ extra for a boarding pass!!! One of the women at the counter was extremely rude about it (while the gentleman was very nice and helpful). There was no entertainment on the plane, but I didn't expect any, but I didn't realize how short the leg room would be... my knees literally were shoved into the seat in front of me the entire fight."
Cons: "Why do I need to pay for one more time?"
Pros: "Punctuality, quick check in procedures."
Pros: "I got assigned to the seat I requested"
Cons: "I arrived early per their suggestion and was one of the first few people in line for baggage check in. I was told boarding passes were not free, they charge a fee but she would not do it right there. She sent me off to another window to pay, then I had to come back to this window to get my boarding pass, which had a huge line by that time. It cost me an extra 68.20€ and another 31€ for a checked bag. Definitely NOT the low cost airline they claim to be! The flight may be reasonable but they get you with ridiculous fees. I will never take Ryan Air again- they are crooks! Once they’ve sold you a ticket you are stuck having to pay the fees. It’s cagey business practices."
Pros: "Cabin staff was polite, the flight was short."
Cons: "The check in process is absurd. I did not have a chance to check in on my phone beforehand, so I waited in line to check in at the desk. At my turn, the woman behind the desk was annoyed with me for not checking in and told me I had to go speak with another office (though she did not clarify why) and then come back to her. The airport was small, so lines for check in, security, this other office, and those seeking food were all merged into one large group. This second office didn’t open for another 40 minutes so I was thankful I’d arrived early. Standing in line, those around me all figured out why we were there: this was the line to pay extra fees. Apparently if one doesn’t check in beforehand, there is a fee. Ok, I had a few euros left. Nope, it was €68.20 to check in at the airport desk. I took my receipt and went back to the first line, she printed me a boarding pass and I was able to get through security. The fee to check in at airport was more than the cost of my ticket."
Pros: "The price and the female staff were gorgeous."
Cons: "Everything from start to finish at BCN."
Pros: "Crew was nice and apologetic"
Cons: "We waited over 1 hour to board. The airport was small and packed with sweaty people and delays. Seats were tiny and uncomfortable."
Cons: "They charged us $160 in fees for not checking in online two hours before the flight, even though I was never told anything about this. They also charged us expensive fees to check our bags. I felt like I was robbed. Terrible airline."
Cons: "Long boarding process - mass confusion and aggravation. Lots of angry passengers because of baggage fees."
Pros: "Beautiful views of Santorini and the Aegean from my window seat"
Cons: "My original flight was cancelled due to high winds and I was rebooked on this flight, having to spend an extra night on the island and thus missing my on going flight to Vienna the next day."
Pros: "lower cost and nice staff."
Pros: "Absolutely nothing!!!"
Cons: "RyanAir is THE absolute WORST airline in the entire world!!! Ripped me off of almost $200.00! I will never ever use them again."
Pros: "On time"
Cons: "Everything else. Boarding process was terrible- felt like cattle. Attendants were not nice."
Pros: "Captain made a safe soft landing, very timely"
Cons: "Difficult to hear the flight attendant , message unclear, too loud and fast Boarding queues not well planned"
Cons: "Problems: 1. very difficult to understand what was and was not included in the price of the ticket when purchased. Basically, later I found, it was a $50 ticket for the price of $90 because I had to pay for a checked bag, about $40 per person. Rediculous! 2. The next surprise came when I tried to check-in early while on vacation, for my flight to Athens. Apparently another $50 if we didn't check-in early (before the airport). My computer wasn't working on the website for some reason, so I was stressed. Fortunately able to check-in using my husband's computer. But then I was stressed because we couldn't print-out the tickets and I thought that they would charge us another arm-and-leg. They didn't, but the poor couple next to us in line had to pay the $50 extra per person for not checking in early - Rediculous! 3. There were about 5 long lines to go thru for check-in, basically showing/reshowing passports...it took forever! And so crowded. Rediculous! I will NEVER fly RyanAir"
Pros: "Very orderly and on time"
Pros: "Actual plan ride was smooth."
Cons: "They nickel and dime you. If that's their business model, fine, but clearly state what fees are charged and outline how they can be avoided. My story is.... none of the "check in online" emails/reminders nor the actual check in process clearly outlines how to retrieve your boarding pass. We arrived at the airport and they made us pay €37 per boarding pass!!!!! Turns out you have to download an app to retrieve an electronic pass. Well, we didn't know that, and since we were in a foreign country whose airport had no WIFI, we couldn't download the app. We were traveling with friends who had carry on luggages. The carry on luggages were deemed carry on to our destination. When traveling back home, they were no longer deemed carry on and my friends were charged €60 per carry on bag. Ridiculous. In summary between check bag fees and boarding passes we paid triple the amount of th airfare."
Cons: "Had to pay 36 euros to get printed boarding passes."
Cons: "I tried to do the check in on my phone and it showed that i did it. But when I got to airport I found out I did not do correctly and needed to pay 50 euro extra per ticket. It was confusing and I had not been prepare to use internet too much on my vacation abroad. This made it very confusing and difficult to try and do emailing on my old phone. And Not something any of the other flight bookings I made required. Or had such a high charge for not doing. Why isn't just buying ticket enough? Why did I need to do an added checkin, with such a high cost. And the people at airport were not understanding or helpful at all. What a hassle and pain to spend same amount as ticket itself practically."
Pros: "Short flight"
Cons: "I had problems with my boarding pass. The person at the counter was not just unhelpful but actually rude. The boarding process was a mess!"
Pros: "It was cheaper than others."
Cons: "They make you measure your bag about three different times and charge a lot to check. They also do not post this anywhere but the airport. THEY WILL NOT TRANSFER YOUR BAGS FROM ONE FLIGHT TO THE NEXT. You have to go out, collect the bags at baggage claim and repay for your bag to check it onto your next flight. They call this "point to point" I call it an annoying scam for more $$. They also don't let you sit down in the waiting area without measuring your carry on bags. So my husband went out to get the checked luggage and then recheck it, I took his carry on luggage so it would be easier for him to go through security. Ryan air would not allow me to sit down until he came back."
Cons: "Generally, the experience was horrible. Poor service at the terminal, with unfriendly staff, no proper instruction about what to expect in terms of all the hidden fees for bags and other items, and an unorganized boarding process. The plane itself was clean, but very cramped, and the process of forcing random seating is just totally meaningless. The flight is already so overbooked that there is no chance any seats would be left unfilled, yet you split up couples, families and friends by forcing them to pay for assigned seats. Very poor customer service. There are many who say the money saved is not worth the hassle if you are not flying alone, and I agree with that. The one good thing I can say is that there were no problems with the baggage handling, but again, this is to be expected, not applauded. Poor quality service, Ryanair, as evident by the fact that your own employees were voicing their complaints to several passengers about the company. This should really be improved, but given that they are not under any significant competition, and people need a way to get to the islands, it is unlikely this will happen. I hope that my negative review, as many others, will force the management to make necessary changes to improve the service provided."
Cons: "The check-in was long, lots of standing in cramped spaces, and the rep wasn't friendly or helpful. The website was difficult to utilize and app wouldn't download. It doesn't make sense that you must pay 30 euro before you get to the airport and it seems as if you are checking in. But then you find out you have only paid for luggage and not checked-in. Every time I went to website to check-in got diverted back to main check-in page. So, I had to pay 63 euro for them to print. T boarding pass which is absurd! I ended up paying double what I originally paid. I would not fly them again And would recommend that people just pay extra $50 or so for a better quality of airline, seating, customer service, and fees explained up front. These outrageous surprise fees are crazy!"
Cons: "Never made it on the flight. The flight was cancelled then rescheduled for 2am the following day. I missed my flight home. Worst airline experience ever. Will never fly ryanair."
Pros: "Seating was not bad. However it seems they made no effort to seat couples together."
Cons: "My flight over doubled its cost when I got to the airport because I was not able to check in or print a boarding pass beforehand and had not prepaid for luggage. Not sure how that adds up to 208 extra euros when my flight cost 160 euros. I do not have an international phone plan and was not able to do this on my phone but so far have had no issues with getting a boarding pass and luggage completed at the airport. And the service there was terrible. There was no order to the line, people kept pushing in and they would just take them ahead. Also the manner of which they dealt with customers was very rushed, rude, and impatient. This is the second review I have written in my life because I don't feel the need to usually, but I wish I knew this beforehand and wanted to share."
Pros: "The crew on the actual flight was good but it was a very short flight (about 45 minutes)."
Cons: "The boarding process is ridiculous. First they force you to check-in online. We had a very spotty internet connection on Santorini (on an island - shocker!) so it took me almost an hour to get the app to finally let me check-in. Then they forced us to print out our boarding passes (they wouldn't allow electronic boarding passes for non-eu members). Unfortunately our small villa didn't have a working printer. So...we were charged $18 per person just to print out the freaking boarding passes. Are you kidding me??? Absolutely asinine. Then we had to go through a ridiculous line to drop our bags, another ridiculous line to get our passports checked (and this was a domestic flight), then we had to sit on the floor because the waiting area ran out of seats, then forced to stand outside in the heat for another 10-15 minutes waiting on the bus. Uggh. One of the worst experiences I've had flying (and I've been to 46 countries)..."
Pros: "A full refund of my 120 euros I paid, just for not knowing that Ryanair scams clients who fly with them for the first time, and don't know that they have to check in on-line before going to the airport. AVOID THIS AIRLINE AT ALL COST!!!"
Pros: "Seat was comfortable"
Cons: "Charges to print boarding pass was extremely high and the system was down so took way too long to get resolved. Made for a very poor experience. Boarding process was an awkward mess."
Cons: "$60 Euro to print a boarding pass is ridiculous"
Cons: "Needs better AC and to be more organized."
Cons: "Too much of a hassle for check in, overcharge on bags, bad customer service"
Cons: "THE HORRIBLE POOR SYSTEM TO HAVE TO GET OFF THE LINE TO HAVE TO GO PAY FOR OVERWEIGHT, THEN COME BACK TO COUNTER, THEN TAKE YOUR OWN LUGGAGE TO ANOTHER AREA WE ARE NOT USED TO THAT KIND OF LAST CENTURY SYSTEM IN THE USA YOU HAVE A LOT TO LEARN ABOUT CUSTOMER SERVICE, THERE IS NONE... I WILL NEVER FLY WITH RYANAIR AGAIN (NEITHER THE 34 OTHER PEOPLE IN OUR GROUP)"
Cons: "Ryanair website wouldn't let us open our boarding passes so we had to pay the printing fee at the counter. Most unorganized boarding I have ever seen."
Pros: "Cheap airfare, but everything else tanked so you definitely get what you pay for."
Cons: "As a non-EU passport holder, Ryan Air didn't communicate when I would be receiving my boarding pass (answer: 3 days prior to flying). Also, I needed to print my boarding pass because of my non-EU status. I found all of this out last minute and it was a little stressful while I was abroad since printers weren't at my disposal. On the day of my flight, everything went smoothly until they made me check my bag at the gate before boarding because they claimed my bag was too big and wanted to save room for other carry-ons. It's not, I've complied with all the dimensions and weight policies. Additionally, I purchased priority boarding for the sole reason of securing a place for my carry-on. I found all of this out when I was on the tarmac. The staff wasn't nice about it and I was overall irritated by the lack of communication. While I was in flight, the staff kept trying to sell duty-free products such as perfumes, food and other goods. This would have been fine for a bit but they literally filled the airwaves during the 45 minute trip with product announcements and pricing on the intercom system and trolling the galley holding stuff up the air. It felt like I was at a hectic auction house. Really odd and annoying."
Cons: "The actual airport in Santorini is a zoo and everything takes far longer than it should. There are countless lines to wait in and huge inefficiencies in the way they operate. This causes frustration but Ryan Air only added to that tenfold. They nickel and dime their customers for everything including charging 62 Euro for in person check in. They then charge for overweight and oversized bags but these are based on their unorthodox weight and size restrictions. The worst part of all of this is that after going through 3 lines, you then find out your bag is too big and are forced to go back to the gate agent to start the process over. The flight left late because of these delays. This airline is a joke and I would not recommend flying with them to my worst enemy!"
Pros: "Flight was fast."
Cons: "We didn't check in early online so we were charged $120+(two passengers). We are on vacation with extremely limited and generally useless internet access. Charging is 120+ for checking in is an obsurb and unethical business practice geared toward taking advantage of travellers with limited options. We showed up 2+ hrs early and the checked baggage attendants shows up about an 1 after we got there. The checked bags process is a big mess. We barely made our flight and were charged 120+ for checking in at the desk. Checked bags at one counter, payed at a different counter, the attendants were late, dropped checked bags at a different counter, required to check a bag that we have travelled all over the world with, and then they curbside check other passengers bags of the same size."
Cons: "Couldn't get to flight because of national strike. Lost my money, not fair."
Pros: "Love the dual boarding process extremely efficient"
Cons: "It would have been nice to have water"
Cons: "Didn't even serve water. Super budget"
Cons: "We didn't have our boarding passes, so they charged us 30 euros each to print boarding passes and then we wanted to check our suitcases and we were charged 60 euros each. So our original cost of the 2 tickets was a reasonable combined 110 euros, but then they hit us with an additional 180 euros for suitcases and boarding tickets. Felt totaled screwed over"
Pros: "The flight was on time"
Pros: "Quick flight"
Cons: "Crying baby throughout flight."
Pros: "We came prepared so they weren't able to charge us extra hidden fees this time."
Cons: "They told us to come extra early but had no staff on premises to process people and luggage."
Pros: "Flight crew very nice"
Cons: "Ticket counter associates, horrific! They don't have a clue. Their app wasn't working to download tickets and associates wanted to charge me €18@ to print a paper ticket. Ridiculous! I'll take my business to Aegean or Olympic airways next time as well as my friends and family."
Cons: "The Greek ATC strike cancelled all flights for 2 days but my flight on Monday had not yet been cancelled although my flight out of Athens on American was cancelled and replaced with a much earlier flight so Monday on Ryanair would not work for me. There was no way on earth that I could get in touch with any human or even online Chat (no one available - ever). The website would not let me make a change - not even to reduce my luggage from 1 bag to zero. No refund because they show me as having flown on the flight! Tried faxing headquarters and no response. Wow what a total rip-off!!!"
Cons: "This airline sent an email indicating that security at the Santorini airport would take 2.5 hours when in reality it was Ryan Air's inefficiency that took that long. I've never had a boarding process take so long, be so inefficient, and the crew be so lacking in customer service. They also were on the PA for almost the entire 50 minute flight trying to sell products which was irritating at best on an 0825 flight. Fly another airline out of Santorini...Ryan air was terrible and the hidden costs for check in and bagggage are ridiculous."
Pros: "Very good nothing bad"
Cons: "Nothing bad to say"
Pros: "Cheap ticket prices. Left on time and landed on time."
Cons: "They have fees for absolutely everything. They don't transfer checked luggage, so basically just don't check luggage if you're using Ryanair. Also be sure to print off your tickets, otherwise you get charged a lot extra. And they can't do any of the billing at the bag check desk - you have to go to a separate line for a separate desk. In summary, RyanAir is okay IF you print off your tickets and IF you don't have any checked bags and IF you have zero questions or concerns for them and IF you don't want anything from them at any point. Their tickets aren't cheap enough to warrant such terrible service."
Cons: "Never said the fare didn't include bags until we arrived at airport. Charged 86 euros they make you pay. For that i would have gone on a better airline with baggage included. wasn't a cheap fare after all and no seat assignment u less you pay as well. Rude ticket counter person."