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1 adult
Economy
Sat 3/4
Sat 3/11
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Good to know
Low season | February |
|---|---|
High season | December |
Cheapest flight | $1,140 |
Average price round-trip | $1,242 |
Good deal round-trip | $602 |
Good deal one-way | $372 |
Best time to beat the crowds with an average 5% drop in price.
Most popular time to fly with an average 17% increase in price.
Flight from Burlington to Tel Aviv Ben Gurion Intl
(avg. price over the last 2 weeks)
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FAQs for booking flights from Vermont to Middle East
Top 5 airlines serving from Vermont to Middle East
Scores according to KAYAK customer reviews8.3
Qatar AirwaysOverall score based on 10882 reviews
8.3Boarding
8.2Comfort
8.6Crew
8.3Entertainment
8.0Food
Airline reviews
Pros: "Best crew we’ve ever had."
Cons: "Qatar website needs work"
Pros: "Best crew we’ve ever had."
Cons: "Qatar website needs work"
Pros: "Not satisfied"
Cons: "Need improvements"
Pros: "Flight attendants were very polite."
Cons: "The seats could be more wide."
Cons: "Nice"
Pros: "Yes"
Cons: "N/a"
Pros: "was the seat super comfort"
Cons: "if the have variety of food provided will be better"
Cons: "Delayed by 1 hout"
Pros: "The crew was amazing and delightful"
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "Friendly crew"
Cons: "No alcohol served"
Pros: "Yes"
Pros: "The airlines' film library offers plenty of movies to watch."
Cons: "I had an aisle seat. The crew pushed the service carts in the gangway and hit me a couple of times, and I was very much annoyed because I was waken up while asleep."
Pros: "Foods were great."
Cons: "Flight was delayed for 7 hrs in Manila. Then in Qatar, there's no flight available going to Philadelphia. It will be the next morning. But they did very good in assisting us in everything. From food to accomodation. We'll still fly with Qatar Airways. I know there's a good reason for the delays."
Pros: "Very comfortable flight and helpful crew"
Pros: "Staff was courteous"
Cons: "My meal preference was not available."
Pros: "Qatar airways is the best company"
Pros: "The on flight entertainment is great. It’s very accommodating especially for long flights."
Cons: "Onboarding was ridiculous. They merged two gates together with no instructions to the large crowd of people boarding the plane. We were scheduled to start boarding at a certain time and we didn’t actually board until 45 minutes later. When we asked the attendants when we would begin boarding and did they have any instructions they were extremely rude, laughing with one another and taking selfies. When we we asked for the third time they brushed us off with a time frame. It was extremely disappointing."
Pros: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Cons: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."
Cons: "going with RJ in the first leg"
Pros: "Movies collections, friendly staffs"
Pros: "The staff are outstanding! Friendly, helpful and accommodating."
Cons: "Poor choice of movies. Their 'world' movies should have subtitles"
Pros: "I like the extra space between the seats that most of their airplanes had; the exception was, I think, the 767. The crew went above and beyond to take care of your needs and always had a smile on their faces."
Cons: "The check-in process, leaving Bangkok and leaving Doha, was horrible. Why do I have to wait until 3 hours before my flight departs to check-in and get my boarding pass? This made for long lines and took about 2.5 hours to get a boarding pass in Bangkok"
Pros: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Cons: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Pros: "Great service. Easy. Comfortable."
Cons: "Only 2.5 meals in 16 hours!"
Pros: "everything went perfect , tank you KAYAK"
Pros: "Love it. Newer airplane; state of the art high-tech."
Pros: "Flight. Conections"
Cons: "Change flexibility, helpfulness"
Pros: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Cons: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."
Pros: "Mi única incomodidad es que el vuelo iba repleto y fue imposible dormir en ese mínimo espacio de un asiento. Pero eso no es culpa de ellos, supongo..."
Pros: "Overall it was a nice flight however some areas need some attention. Boarding gates were very crowded and there was no crowd management in the small area. Secondly, the food was not at all upto the mark. If you are serving sandwich atleast make it flavorful or just serve drinks on this short flight with nuts/biscuits/chocolate."
Cons: "Read on the left."
Pros: "Once I made it to my seat, easily slipped back into a meditative trance."
Cons: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."
Cons: "Food choices could be better."
Pros: "Left on time. Great pilot and crew - very concerned about our welfare. Quick flight. Nice aircraft."
Cons: "pizzaafan@yahoo.com"
Cons: "Steep decline in food quality"
Pros: "Food was good"
Cons: "The crew did not respond to call lights. No Wi-Fi on such a long flight."
Pros: "The service was great"
Cons: "Nothing"
Pros: "The crew was very nice and seemed very accommodating. The flight was on time to leave, or maybe even a few minutes early. The food was very good. Overall it was a very comfortable flight.Oh and the little toiletry bag was a very nice touch. I for sure used the socks in there and the toothbrush was bonus."
Cons: "I didn't have any issues on this flight. Everything was great for me."
Pros: "The flight was short but the plane was well maintained and the crew was accommodating."
Cons: "The boarding process started too early and some of the passengers were annoying as they jump over you because they were not directed to the correct aisle."
Cons: "Realised that for short flights they do not supply headsets. This is rather strange, since the media content they have is useless unless there are headsets / paid or free whichever"
Pros: "The crew were excellent"
Cons: "The plane was too small and lots of turbulence"
Pros: "the comfort of the flight was very good."
Cons: "there could have been a little bit bigger portion of food."
Pros: "Excellent aiways"
Cons: "Nothing"
Pros: "I like it."
Cons: "No problem"
Pros: "Excellent!"
Pros: "See above"
Cons: "Nothing"
Pros: "Nothing"
Cons: "Rudeness of check in staff Disorganized, slow and chaotic screening process for transfer passengers (only two machines for thousands hundred passenger) Near- or semi-illiterate ground staff"
Pros: "Leaving Doha was excellent"
Cons: "Took forever to get out of emigrations, we landed at different terminal and had to get train over. coming back the flight was delayed and it was just nutts trying with everyone trying to get on board."
Pros: "The head flight attendant in the economy cabin was nice, after a bit."
Cons: "My entertainment system stopped working and all they could offer me was something farther back in the cabin. As a Gold privilege member, I choose to sit at the front of the cabin, and yet the entertainment system was unavailable. I wish Qatar Airways could compensate me for my unfavorable experience."
Cons: "No entertainment"
Pros: "I think in plain should serve international food not only Indian spicy one. may some do not like spicy"
Pros: "absolutely nothing"
Cons: "Not being lied to repeatedly by ground crew, cabin crew pilots. We were being updated by the app 30 minutes before they told us anything never mind the truth. they managed to serve 7 rows of drinks the entire flight. by far the worst experience I have had in many years and I fly over 250,000 mile"
Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."
Pros: "Flight on time and smooth trip."
Pros: "Friendly crew"
Cons: "Don't like Charlotte airport but that's beside the point."
Cons: "The flight was 4.5 hours late. No information was really provided as to why it was late. Check in crew at boarding was grumpy. Then headphones at seat didn’t work. They have a credit for $75 to use toward Jet Blue future flight, should have been a $75 refund toward that flight, at the very least."
Cons: "We were delayed and very long landing,circled around for a long time."
Pros: "Coffee was great"
Pros: "Crew was very friendly, on-boarding was easy and fast, everything was clean, and there were nice touches like a sleep mask and ear plugs on every seat."
Cons: "The leg room was better than in other flights, but that's not saying much and the seats were very uncomfortable and for such a long flight, it was deeply uncomfortable overall. My knee joints still hurt two days later."
Pros: "Easy check in and appreciate the family with stroller pre-boarding."
Cons: "It does not feel like more leg space than other airlines. It was ok, just given advertising would have expected more."
Cons: "I love jetblue"
Pros: "Early arrival"
Cons: "Not the friendliest crew however I empathize with them for the s**t they put up with"
Pros: "Everything was so easy and i was emailed remindeers as well as flight updates."
Pros: "snacks were ok"
Cons: "two bathrooms were out of order"
Pros: "Staff at gate"
Cons: "there was something wrong with the signal, a movie I was watching ended in the middle and would start again, this happened three times. Not a big deal for a flight that was overall very good."
Pros: "The weather was bad in New York and we had to delay takeoff in Vermont. Usually airlines don't handle unexpected changes well but the Jetblue"
Cons: "The flight boarded late and got in about 30 minutes late. A shame for such a short flight."
Cons: "I was seated in the second to last row in the middle, could not sleep on this flight either"
Pros: "Plane was on time, clean and we arrived in NY early."
Cons: "Pls add NA Option to grade as didn’t view entertainment or have a snack."
Pros: "Pilots made for a great flight in horrible weather conditions"
Cons: "All 3 connecting flights you sold me were not able to connect with each other, they lost my luggage because of you my trip is ruined, I hate kayak.com and I hate my experience with you, how can you be so ignorant to people's needs"
Cons: "Lost both of my bags!"
Pros: "The flight attendant had a Great sense of humor"
Pros: "Nothing. Desk staff had an oh well attitude."
Cons: "I left my house at 2am for this flight. It was canceled when I was 5 minutes from the airport and <1.25 hrs of boarding. To have “we can refund your flight” as the only response was unacceptable. Figure out a way to partner with other airlines."
Pros: "Quick flight, great flight staff"
Cons: "Checked luggage never came out on the carousel, waited over 50 min and finally found the bag in the baggage office"
Cons: "Seats recline about 1”, but the legroom is good"
Pros: "On time departure"
Pros: "They gave us a $75 voucher because of the delay"
Cons: "Flight was delayed three hours"
Pros: "Everything went as planned and was on time. Very easy to fly with. Extremely satisfied."
Pros: "Flight on time"
Cons: "Was fine"
Pros: "The boarding process went so smoothly."
Cons: "One flight attendant, a tall gal with brown hair, talked so loudly to her crew mate through out the flight that we could hear her over our ear buds. She made sleep impossible until the last 45 mins of the trip."
Cons: "Great"
Cons: "They want to charge for everything. Traveled with my husband but we couldn't sit together without having to pay $200. The seat assignment happened at the gate for us and they didn't accommodate our request to stay together. Seats were small, hard and uncomfortable."
Cons: "Flight was delayed"
Pros: "Entertainment"
Cons: "Late - delayed on both ends of the flight"
Pros: "Crew and captain were excellent! Wonderful!"
Cons: "An earlier flight was cancelled and people rescheduled to my flight. When I got to my seat, someone was sitting in it, and he had received a seat belt adjuster. He asked me whether he could remain in my seat given his discomfort in the seat to which he was reassigned, which was a middle seat. I could have said no, but it was clear that it made most sense for me to sit in the middle seat (the window seat was already taken and it would have been a tight fit otherwise). Though I appreciate that the folks affected by the flight cancellation were accommodated on my flight, I hope in future the seat reassignments can also be taken into account. Also, I think slightly healthier food would be nice (chips vs cookies). Thanks."
Pros: "ontime landed early smooth landing"
Cons: "nothing"
Pros: "JetBlue never fails, one of the best airlines around"
Pros: "Nothing. Expensive fare, plus check up luggage charge and the food was chips and water or soda"
Cons: "Same as above"
Pros: "On time. Even early!"
Cons: "Great smooth piloting of aircraft. Safe and efficient."
Pros: "Everything was on time"
Cons: "They did have entertainment screens which was a plus. During both flights they did not work properly which was frustrating."
Pros: "On time, no surprises and pleasant staff interactions"
Cons: "Nothing"
Pros: "the flight attendants were courteous"
Cons: "we sat on the tarmac for 2 hours and they ran out of bottled water enough said."
Cons: "My previous flight got canceled so I didn't make it to the Jetblue flight"
Pros: "Comfort Price"
Cons: "Nothing"
Pros: "Friendly. Clean. On time"
Pros: "Great experience - everything ran on time, comfortable seats with lots of leg room, and an awesome all female crew!"
Pros: "I haven't used any carrier but United Airlines in a very long time, so my impression is essentially a contrast between United and JetBlue. I have for some time bought "extra space" seats on United, so I did on JetBlue as well. Much roomier and more comfortable on JetBlue. For entertainment, United offers DirectTV for a fairly stiff fee. JetBlue offers a choice: one can purchase headphones for a fee or use one's own headphones for free, and the entertainment package comes not only with commercial-ridden DirectTV and a few recently-popular films, but some commercial free documentaries and popular TV comedy that I enjoyed. Their selection of music is also very large. I also appreciated the food selection and the free wifi."
Pros: "Staff was very nice."
Cons: "Delayed and never a clear reason why, and kept getting more delayed."
Pros: "Friendly staff and the on board entertainment and snacks"
Cons: "The last time I took JetBlue the flight was delayed by almost 3 hours"
Cons: "The TV wasn't working and the crew I asked for help didn't do anything about it"
Cons: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
Pros: "MUCH SPACE WITH ALMOST EMPTY AIRCRAFT ."
Cons: "---"
Pros: "Crew was outstanding. Plane was spotless. No nonsense and lots of nice people working for the airlines."
Pros: "Great service , great planes"
Cons: "All was great"
Pros: "Good entertainment, movies ,etc... Helpful crew"
Cons: "Very long lines and delayed boarding"
Pros: "I would recommend Turkish Airlines to anyone. Excellent food and personnel"
Pros: "Nirmal"
Cons: "Ok"
Pros: "Service great."
Cons: "Seats were three across very cramped and uncomfortable."
Cons: "No AC"
Cons: "Movies didn't work well"
Pros: "The landing."
Cons: "My special meal had been canceled."
Cons: "seats were definitely narrow"
Cons: "Leg space on this flight was less compared to other flights I had with TK."
Pros: "Everything."
Cons: "Boarding problems"
Pros: "great vegetarian food"
Cons: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
Cons: "Delay 1 hour!"
Pros: "Food good movie selections and Nice staff"
Cons: "Nothing"
Cons: "Seats too close"
Pros: "Same as above"
Pros: "The quality of their team"
Pros: "Plenty of room Nice multimedia screens"
Pros: "Entertainment"
Cons: "Crew was ok"
Pros: "Friendly staff comfy plane"
Pros: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Cons: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Pros: "Food and drinks,"
Cons: "No USB outlets."
Pros: "A light meal."
Cons: "Very crowded -- good for the company. Delay in taking off."
Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"
Cons: "The delay"
Cons: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "Overall it was a smooth flight except for few minor issues."
Cons: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Cons: "great delay without explanations"
Pros: "That the plane didn't crash."
Cons: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
Pros: "service"
Cons: "multimedia"
Pros: "The Crew!!!"
Cons: "to hot, very hot!!!"
Cons: "The company lost my baggage"
Cons: "TV did not work. Crew said there are a lot of broken TVs and there is nothing they can do."
Pros: "Quick and nice"
Pros: "Fine flight"
Pros: "Comfortable seat, quick boarding and deplaning"
Cons: "No in seat entertainment, bad food"
Pros: "the food is great, very good multimedia system"
Pros: "comfort"
Pros: "Crew were very nice and professional."
Cons: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
Pros: "Aside from the crew and their patience, nothing"
Cons: "Everything aside from the crew"
Pros: "Great!"
Pros: "Excellent and cooperative staff. It was a smooth flight."
Cons: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
Pros: "Crew was polite and very helpful."
Cons: "It would have been great to reiterate to passengers to remain seated when deplaning, until the passenger in the row ahead were approximately 6 Ft away."
Pros: "great flight, good social distance and empty seats in between"
Cons: "really nothing, it was as good as possible in these times"
Pros: "The entertainment options are good as well as free messaging on wifi"
Cons: "The boarding was late, the take off was late (weather), then arriving in rdu was delayed because the bridge was broken. All around, I’ve had better experiences but I’ve had much worse on SW."
Cons: "Longest boarding process I’ve ever experienced. Stuck on the ramp for 10-15 mins. Before they allowed general boarding for the second flight in a row, they announced no overhead storage space was left available and forced everyone to check bags at the gate."
Pros: "Delicious food for coach"
Cons: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Cons: "Small aircraft, 2 seats on each side of the aisle, but that’s what you get when you fly short legs now."
Cons: "Flight was delayed"
Pros: "On this short flight, the flight attendant was wonderful, accommodating special requests and being fully engaged with passengers. On time departure, early arrival, overall a nice quick flight to Duluth."
Cons: "CRJ200 planes are always a bit cramped, and having to gate check anything bigger than a small purse is an inconvenience. Hopefully the fleet will change over to the Embrair planes soon. Beware 'Basic' flyers (cheap tickets): you are not eligible to take an earlier flight even if available."
Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"
Pros: "Crew did a great job. Pilot was very informative. Great job working with what they have."
Cons: "My feet were absolutely freezing. I sat 4D (and paid for first class tickets but somehow delta didn’t even give me comfort plus for this flight). Plane is tiny. I’m 6’2” 205 lbs and I barely fit in the seat. This is a regional flight (even though it’s 2 hrs) so service is very minimal."
Pros: "Issac was amazing!! Best flight attendant I’ve had in years."
Cons: "Nothing. My experience was fantastic."
Pros: "Airport accessibility"
Cons: "Not getting delayed for 20 minutes on the tarmac"
Pros: "The gate agent in Medford for delta was awesome"
Pros: "Nothing."
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."
Cons: "The gate was changed but it was not updated to the app. Many of us were waiting in the wrong gate until 10 mins before departure."
Cons: "gate agent said I could check my bags at door of plane -nobody was waiting there so I asked flight attendant & he was very rude to me wouldn’t help me & didn’t tell me where to hang up my coats when I asked / not my fault plane boarded 25 min late"
Pros: "Emergency exit window seat"
Cons: "Punctuality 7hrs delays over 2 flights is unacceptable Ruined the first day of my trip"
Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"
Pros: "On time. Great service. Good breakfasr"
Pros: "Quiet trip"
Cons: "Crowded seating"
Cons: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."
Pros: "the plane was large, we departed on time, the flightcrew was extra friendly and attentive"
Cons: "Seat were tight and the upgrade fees and not affordable"
Pros: "Everything's good but the company need to improve the menu for vegetarians people"
Cons: "The vegetarian menu was very bad. I really didn't like it and was the same option to L.A. and when I came back tp Australia."
Pros: "Crew and boarding were great, which I expect from a premium carrier like delta."
Cons: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Pros: "The space"
Cons: "No TVs"
Cons: "Delayed, gate agent trying to rebook not super helpful"
Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Cons: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Pros: "Nothing"
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Pros: "Generally everything went smoothly on this leg of my trip."
Pros: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Cons: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
Pros: "The variety of what you could listen to or watch. Liked the way the seats reclined. Plenty of leg room (I am short)."
Cons: "The special meal I ordered was delivered to someone else. The entertainment system wasn't functioning properly and no English susbtiles we're offered for any of the movies, unlike my previous Delta flights (for some reason there were only Chinese)"
Pros: "I enjoyed the movie, all else was good"
Cons: "Did nt get to finish the movie, arrived at destination early. Thank you Delta, great trip."
Pros: "It's Delta, so I got miles."
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in"
Pros: "I liked watching movies."
Pros: "Landing"
Cons: "The poorly staffed bag check at BTV was maddening. We waited in line for what felt like 15 or more minutes. Boarding was also badly managed and took 20 minutes or so. There was no jetway so passengers had to walk a distance to the plane. The attendants all seemed to be having a bad morning. Not terribly friendly."
Pros: "One of The crew members a guy from Texas was nice"
Cons: "The female crew Members were taking loudly and a lot during the flight it was difficult to sleep as a result. The food was low and very very bad"
Pros: "Food was not offered on a short flight, the one star does not mean bad. There was no other option same for entertainment"
Pros: "The time traveled to get to my destination! It would not be my choice if I was to fly again."
Cons: "The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!"
Pros: "The delta connection flight waited for our flight so we were able to make our cruise :-)"
Cons: "The delay in the beginnning caused a bit of anxiety that we might miss our connecting flight which could've resulted in a missed cruise"
Pros: "Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff"
Cons: "Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault."
Cons: "Flight was delayed over an hour resulting missing connecting flight"
Pros: "Crew and ground staff were excellent"
Cons: "I hate the CRJ configuration- no business class and coach seats are far too close together, worse than many Asian airbus configurations."
Cons: "Delta cancelled the flight after midnight on Friday morning, and never rebooked me. I still haven't heard from them. In not even sure why I'm getting alerts about baggage claim."
Pros: "Nice crew, normal seats, TV etc. They were very apologetic about the delays. They gave multiple updates and came around with water/snacks"
Cons: "The plane was delayed to wait for passengers from another flight. We waited for almost two hours. After that there was multiple technical difficulties- loading the bags, closing the door, refueling...the list goes on. We ended up taking off almost four hours late."
Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Cons: "horrible boarding management in SJC."
Pros: "Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane"
Cons: "Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation"
Pros: "Crew was nice, space was tight."
Cons: "Hate that seat backs now apparently are commercialized. You have to pay to get to recline, seems like."
Pros: "the seat was comfortable, the cabin temp was perfect, and the views were incredible"
Pros: "plane was on time, nice. bathroom in Keflavik airport was very handicap friendly"
Cons: "serving on board was bad, I was passed several times and did not get coffee. the custom papers was handed out just before landing so we did not have time to fiil them out in the plane. food was very expensive. luggage charge was way too high."
Pros: "Crew was good. Seats were OK."
Cons: "Boarding at Reykjavik was a mess, not helped by the flight being delayed by over an hour. Part of the problem was that the airline just kept moving the boarding time back by 10 minute intervals. No seating near the gate, so everyone was just having to stand there..."
Pros: "The crew tried to make up for an unforeseen event at the airport and at the airport they had already tried re booking us on different flights for the next day when we landed. They put us up in a hotel and gave us dinner."
Cons: "My baggage never arrived in Reykjavík. The Iceland Air baggage attendant was incompetent and illogical +told me to file a claim with Delta (who I was flying with the next day) and stated that “it will come.” He said they could not track my luggage and had no way to know where it was."
Pros: "Adequate leg room. Comfortable seat with adjustable head rest. Good selection of in flight movies to help pass time on a long trip. I purchased a sandwich that quite good. Flight attendants were courteous and helpful. On the long leg of our flight we were given a bottle of water as we boarded."
Cons: "The cabin was quite warm after boarding and before departure. The flight attendants were courteous and helpful, but could have come through one more time to refresh water and see if other food or snacks were needed. The announcements did not come through the headphones and were difficult to hear."
Pros: "The crew was very professional."
Cons: "Legroom was nonexistent on the first leg (Amsterdam to iceland) of our flight"
Pros: "Was seated in 38F when I checked in, it was a non-existent seat. A lot of ppl was seated in non-existing seats. Staff had difficulties redo the seating. Flight was delayed with almost an hour. That's just plain bad."
Cons: "Everything."
Pros: "The outlet functioned."
Cons: "No wifi because the new planes haven't installed it yet. Seats not very comfortable."
Cons: "Seat uncomfortable"
Pros: "The quality of the aircraft, staff, service and food was excellent."
Pros: "We made great time and it was a short flight. Entertainment options were wonderful."
Cons: "Still felt the seats are too small. Foot room is not really enough. Can’t fit my carry on under the seat."
Pros: "Lufthansa"
Cons: "Icelandair! Didn’t switch us to the local airline wow had to use the lufthansa Which delayed us getting to our destination by eight hours"
Pros: "Flight crew very pleasant and helpful."
Cons: "Operations at Rekjavik airport are a disaster! Flights are so late that you cannot possibly make the short connections Icelandair has built into its schedule. The crowds are overwhelming. There are not enough gates for planes, so they park out on the tarmac and buses are used to take passengers to the terminal, which slows down the transfer process even more. Then the bus sat at the terminal with its doors closed and didn't let us off immediately. Once in the terminal, quick transfer cards were given to other flight's passengers, but not to ours. We showed our boarding pass to the person collecting the quick transfer cards. Our boarding pass plainly showed our flight was to depart at that very moment and the security person still sent us to the long line for passport clearance! The only reason we made our flight was because literally every flight was delayed, so our connecting flight left late. They were calling our names over the PA as we ran through the terminal, after finally getting through passport control. We have never had this problem at Rekjavik before. We asked what was wrong and the personnel told us this is the normal situation now. This is unacceptable! I will think twice before using Icelandair again!"
Cons: "Slow boarding process."
Pros: "It was just OK. We were on time so that she good."
Cons: "No meal is served on an international flight. Not even a snack of pretzels etc. I found it a little offensive to not have a complimentary snack or meal for a nighttime international flight."
Pros: "It was on time."
Cons: "Incredibly expensive checked-in baggage fee, $108."
Cons: "Had to call the 1800 number before my flight. I was on hold for over 2 hours, literally. Obvious that this company does not care about customer service."
Cons: "Didnt even offer coffee or juice in the morning"
Pros: "Clean plane and facilities. Nice crew. Email notifications of delays"
Cons: "Multi-hour delays - strike induced on outbound flight, weather induced on return flight. Email notifications were nice but inconsistent. Expensive food."
Cons: "Icelandair changed our scheduled flight’s airplane to a larger airplane to support stranded passengers from other flights. This was a good move for other passengers, but not for us. When they did this, the split my husband and I up by 10 rows! We were booked together on the same booking! We called the airline to fix this, but they refused because we booked through Kayak. We found a very nice counter agent at the airport who was able to move us to the back of the plane together. It is important to note that if you are in the front of the plane, you do not need to preorder food in order to insure that you get the meal you want. We flew Icelandair previously, and it was good experience. Since we did not know about the seat move, we didn’t preorder food for the 6+ hour flight. By the time they got to the back, they were out of nearly everything. We are unsure if Icelandair will be our choice next time we go back to Iceland. We appreciate their work to fix the other’s travel issues, however they missed the little details that could have wowed all of the passengers."
Pros: "Check-in agent did a very good, quick job of getting us rebooked on another airline after determining that flight delay would make us miss connection. Email status messages were also helpful though somewhat confusing."
Cons: "Multiple email messages had confusing wording."
Pros: "Nothing"
Cons: "That they didnt hold the plane for us when it was delayed in Paris."
Pros: "Good entertainment and friendly staff"
Cons: "There was no free snack or food available on this flight, which was overnight and overseas. There was only a 45 minute layover, so no time to purchase food at the airport either."
Pros: "Great crew and amenities! Comfortable seats!"
Cons: "Did not board in sections so boarding took long. Caused us to depart later."
Pros: "Flight was good and informative"
Cons: "Boarding was unorganized"
Pros: "The flight, comfort, crew and entertainment was good on my flight"
Pros: "Nice inflight entertainment"
Cons: "Plane boarded too late, missed connecting flight, left the baggage unattended downstairs without alerting owners of the bags, had to recheck bags and go through customs and security AGAIN and I am now waiting for 8 hours to board another 1-stop plane"
Pros: "Personal tvs"
Cons: "Nothing really"
Pros: "I probably won't be flying islandair again"
Cons: "The whole experience was poor. I'm disappointed."
Cons: "Expensive food, delayed and scary/bumpy landing"
Pros: "Friendly crew, boarding via two doors made for a quicker boarding experience."
Cons: "No meal or even snacks for transatlantic flights! Even by today's standards, that's stingy. United, American and all European carriers serve a minimum of 1 meal. Also had shuttle boarding and deplaning for all flights. This negated any gains made by front and rear boarding. Also be advised, Keflavik airport (Icelandair's hub) is usually mobbed and was not built to handle the volume it sees during most months."
Cons: "Delayed flight and never told us for how long until three hours later. Missed flight and they only had one worker to handle a whole plane of people with missed connections at bag transfer."
Pros: "Using SAS lounges"
Cons: "The aircraft was of older vintage as was the business class. The seats were actually uncomfortable with little padding and no lumbar support."
Cons: "No aircon, small seats and no snacks/food served on the flight. Also the entertainment offers were meager for moderately expensive tickets. The fun began in REK. We arrived on time but something at the gate was broken so instead of bringing stairs to the plane they kept us on the plane for an additional 45 min sitting at the gate. During the wait we asked the flight attendants multiple times to make sure our planes would be waiting and were told that Iceland air planes will wait. When we finally got off with stairs, most connecting flights, even from Iceland air, had already left and passengers were stuck in REK. We were then re-routed through Copenhagen after pressuring the gate attendants into making sure we would be arriving in Frankfurt the same day since we could not spend a day in REK as other passengers had to do. We spent an entire day in airports and planes finally making Frankfurt (including time changes) at 830pm, 9 hours later than planned. All in all I won't fly Iceland air again."
Pros: "We normally really like flying Icelandair and enjoy the ability to have a stopover in Iceland. The crew is always very nice and this flight was no exception."
Cons: "The plane, or at least our section of it, was very warm. We were near the doors between Business Class and Economy, so we were expecting it to be even a little cold, but it was so warm that I was in a tank top the entire flight. The boarding process in Reykjavik was very odd, even for them. There was just a door in the wall under our gate # and without warning it was opened and everyone just got up and went through it. There was no announcement. Apparently the checkin desk was upstairs. We then waited 20 minutes in line, before they finally started boarding us int he order we were queued - again, no announcement."
Pros: "Friendly and professional crew. Good choice of entertainment, but not so good screen on the monitor."
Cons: "Unfortunately airline lost my luggage. Hopefully it will arrive few days later."
Pros: "Getting to the airport via train was very easy. Airport was large and had a lot of accommodations. Flight was smooth and quick. Entertainment options were plentiful."
Cons: "The boarding process was somewhat confusing. We had trouble finding the bag drop and there were not many employees around to ask. Getting on the bus to get to the plane was very crowded. The headphone jack in my husband's seat did not work so we shared earbuds through my jack."
Cons: "See above"
Pros: "I really like Iceland air. On many airlines, they Nicole and dome you and you feel like you're being shoved on to a livestock truck and treated like a package . Iceland Air treats like a human."
Cons: "Free wifi for everybody please."
Pros: "Nice flight attendants"
Cons: "No food provided for an international flight. Entertainment system did not work making the long flight seem even longer."
Cons: "Being bused to our plane & having to stand in cold weather to board"
Pros: "The flight left on time, was comfortable, and we de-planed quickly."
Cons: "I arrived my destination 24hrs late. 2 unplanned stopovers. Terrible experience."
Pros: "They had a good selection on free entertainment to choose from"
Cons: "There is no leg room on the plane. They have big boxes underneath the seat that take up all the room. There is no free snakes or food on the 8 hour flight. They lost both of our checked bags and our knee scooter."
Cons: "Did not realize that free meals were not provided. The trip ended without eating for 9 hours, as no hot meals were offered."
Pros: "Staff was very friendly and helpful, good food options on board, Saga lounge in Keflavik was fabulous!"
Cons: "KEF airport is not well managed - boarding areas have few seats, and process is cumbersome; flights leaving near same time are all boarding from same area. Airport amenities- food, shops are very nice. Also, our flight was delayed (it happens) but caused us to miss our next flight. No there was a snafu with one of our bags not arriving/being on a different flight. We recovered it, but we're not compensated for delay/missing a flight."
Pros: "Check-in was efficient, and staff at the counter was friendly"
Cons: "No food for an international flight"
Cons: "Transfer between flight was very chaotic and terminal appears to be makeshift --- but i guess it's an improvement on NAS Keflavik."
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