Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Grand Cayman
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Scores according to KAYAK customer reviews
Pros: "Sat exit row, mega leg room!"
Cons: "Flight delayed due to another flight mechanical problem. 4 hour delay"
Pros: "The crew was super nice and the tv was working- thank goodness"
Cons: "If the pilot could have flown a bit higher, above the clouds, we could have minimize the turbulence. It was awful. Worst flight ever!! The whole time the plane was up and down and side by side!!"
Pros: "The boarding was handled well. So was the luggage."
Cons: "It would have been nice had departure not been delayed for over an hour because the copilot didn’t show up. They told us he was stuck in traffic on I-75 coming over from Florida’s west coast."
Cons: "Treating military better."
Cons: "Mt seat didn’t recline."
Pros: "Timely direct flight"
Cons: "Crammed into small seats"
Pros: "I loved the plane itself with 2 seats on each side, so that each person can have either an aisle or window seat. They allowed my mother and I to board early due to her use of a cane to walk. The flight was on time."
Cons: "The sound quality to watch TV was terrible."
Pros: "My wife and I were seated separately due to booking complications. The woman that helped check our bags was able to rearrange passengers and allow our family to sit and fly together. Excellent service!"
Cons: "See above"
Pros: "Was delated 1 hour"
Pros: "Comfortable, kind, helpful."
Cons: "Arrived 10 minutes early, which can be that unusual, but waited on the tarmac because “the gate wasn’t ready”."
Pros: "On time, quick"
Pros: "The TV options"
Pros: "Crew was friendly. TV was great. And hot coffee from Dunkinl Donuts."
Cons: "Mid flight you started to smell the restroom. Hope my flight home I won't be near the restroom."
Pros: "It was a joy"
Pros: "Full plane...left on time. Very good experience"
Pros: "Even the pasa get next to me was awesome I liked it all"
Cons: "The wait to exit, but it wasn’t the airlines fault"
Pros: "Great unlimited snacks, full can of soda, friendly crew, on time with take off times from gates."
Cons: "TVs didn’t work. Would have been nice if there were a couple preloaded."
Pros: "service in the gate was excellent"
Cons: "a flight attendant has a friend or a partner as a passenger at the emergency crew, and they were making rude comments about a family aboard. It was very uncomfortable"
Pros: "On time!"
Pros: "I got to my destination safely and on time."
Cons: "TSA made me take my belt off. Not JetBlue's problem m"
Pros: "Boarded and left on time."
Pros: "Everything was great from boarding to landing."
Pros: "great crew and gate staff"
Cons: "tv choices were lightweight: would have liked something more interesting/serious"
Pros: "Work has me on United a lot. Jet Blue is so much better. Even though we had a 30-Minute mechanical delay, it was still comfortable and smooth."
Pros: "The snacks, as usual, are the best and I appreciate the television choices."
Cons: "I had cancelled my flight several weeks ago but kayak kept on sending me emails about it. Wish their was a way for y’all to link changes. Guess I’ll have to unsubscribe. Sorry!"
Pros: "Good crew. Comfortable seating/leg room."
Pros: "Over all the flight from Richmond Virginia to Orlando Florida was good and even with delays the staff were very friendly and helpful in informing the passengers of what to happen next."
Cons: "Delays! That is all. Huge inconvenience. Overall it turned out okay though."
Pros: "plenty of legroom"
Cons: "plane with mechanical difficulty"
Pros: "As always I'm never disappointed with jet blue. Great snacks and the wifi and tv are a plus! I only fly jet blue when available. Direct flights from Richmond Virginia are awesome."
Cons: "Not a thing. 0 complaints"
Cons: "Flight was delayed by over an hour and we never got an explanation as to why. Just an apology from the pilot once we finally took off."
Pros: "Comfortable seats, friendly & professional staff. Wonderful experience."
Pros: "I occasionally fly with Jetblue and I’m never once disappointed. They still serve Terra Blue chips (one of my favorites) thumps up for that. The seat are spacious. I was actually surprised to see free WiFi."
Cons: "Steward seemed to have a bit off day but other then that I had a uneventful flight."
Cons: "I brought my carry on and wanted to put it up in the overhead bin and the steward told me it was too big. It was under the measurements listed but with the wheels he said it stuck out too far. I asked him to turn it sideways which he did and it fit but he insisted it be put in baggage claim even though the plane was half full and there was plenty of room. I don’t mind as long as I don’t find out later I was charged $25."
Cons: "No priority boarding for credit card holders"
Pros: "It was on time."
Cons: "Seats were not comfortable."
Cons: "We sat towards rear of the airplane and the flight attendants were very loudly talking during the entire flight whenever they were in the galley."
Pros: "Love JetBlue!"
Cons: "Still no cookies"
Pros: "Leg room !!!!!! Had as much room in couch as in Business class on most other carriers. Flight attendants were super nice and accommodating."
Cons: "Flight delayed by a day. No reasonable efforts to get us there through another airline."
Pros: "The flight was on time, the flight attendants were professional and efficient, the seats were comfortable"
Pros: "Efficient, good communication."
Pros: "TV worked!"
Cons: "Really cold and the dude behind kept kicking my seat"
Pros: "On time. Very organized. Great price."
Pros: "Great customer service!!"
Pros: "The concourse, gate and plane cleanliness was great! It should have always been this way. Not being packed like sardines was even better."
Cons: "Atlanta concourse wasn't nearly as clean as MSP or Richmond."
Cons: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"
Pros: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."
Cons: "This flight was probably great but I was not on it"
Pros: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Cons: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"
Cons: "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Cons: "Great flight!"
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "In flight service was fast and well organized. The dinner was very good. Flight was turbulent free and no isues."
Cons: "The plane was at the gate but it took over an hour for international inspection and a long time for the plane to be cleaned."
Pros: "Everything was amazing"
Pros: "The free upgrade"
Pros: "I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!"
Cons: "The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class."
Pros: "Friendly crew"
Pros: "Flight attendants"
Pros: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Cons: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."
Pros: "We were offered food and drinks (including basic cocktails) continuously throughout the flight. Hot hand towels, comfortable seats, dozens of movies and TV series, all included with basic fare. The flight attendants were kind and helpful. Excellent service and organization!"
Cons: "Late boarding and take off with no explanation."
Pros: "I arrived safely."
Cons: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Pros: "The flight was great & so was the cruise. Unfortunately my luggage is back in Atlanta & I’m in Ft Laurderdale heading on a cruise tomorrow without my belongings"
Cons: "Not even given a toothbrush or tee shirt to sleep in."
Pros: "I got home"
Cons: "Seats were tiny as hell"
Pros: "Crew friendly"
Cons: "Middle seat with no option for me to move"
Pros: "Large jet, attentive crew, on time."
Pros: "Attendants very friendly and helpful. Greeted everyone with a smile and a pleasant voice. One woman was having a very hard time. She evidently was afraid to fly and wanted to get off the plane. The attendants were very kind to her, spent time with her and informed the pilot. The pilot made several comments using her name making sure she knew every time we were about to run into some turbulence. I thought that was very kind."
Cons: "Sometimes very hard to hear the instructions and the pilot when they are speaking. Snacks are very small quantity and often stale"
Pros: "Loved how close the gates were"
Pros: "Everything was so very nice. The seats were fantastic in First Class. So comfortable. The service & food were delightful. The only negative was the screaming infant. This is my second trip on Delta in First Class in the past three months. Both times the trip was ruined by crying babies. ☹️"
Cons: "The crying infant."
Pros: "And arrived early, too.☺"
Cons: "One thing I didn't like is that this flight had three different numbers,. Aeromexico, Delta, and KLM. AND we didn't know which counter to go to to get our tickets ( it turned out Delta). There was not a single number to call to ask questions it get help....it turned out that JustFly was the contact, but we purchased through Kayak."
Pros: "Pilots and crew did an amazing job during unstable air coming into Pittsburgh. Great job."
Pros: "N A"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Pros: "Fast boarding, we even left early! Very kind crew. Flight was WAY shorter than it said on our itinerary!"
Cons: "No TVs and couldn’t get wifi to work. Small plane, slightly uncomfortable."
Cons: "Basic economy has way too many restrictions"
Pros: "On time, quick flight, nice people."
Cons: "It was freezing cold."
Pros: "Clean and good size sears"
Cons: "Slow boarding, crew tires and it showed, pretzels no nuts,"
Pros: "There is nothing I like the most. Everything was downside from the day one immediately the purchase of the tickets."
Cons: "With the purchase of tickets there was no meal selection option available. Had to ask at the reporting time and then seat was messed up. 3 seats were three different row while I had two minor sons. Spoke to the travel agents (justfly.com) and requested meal was not properly recorded. I requested, two kids meal and a Hindu meal, when meal came it was told I had Muslim meal. How on earth did it make any sense, I am not even muslim? I did not even mention about muslim. Those dumbass at justfly.com do not have any level of professionalism. I tried to contact china southern airlines, they are always busy, after several attempts, finally somebody on the phone talking chinese shitty accents that only understood a few english. Chinese passenger crowded and with the shitty attitudes. One of the old guy drop the heavy coffee cup on my son's head and hurt real bad when he pulled his bag immediately after the land when he is not supposed to. I have a return ticket to deal with again with pain in a few days. then I will never fly with this shitty airlines. At Gongzhau, kids are hungry in transit, tried to buy food, told they only take Yuan. there was no ATM in transit. had to exchange Yuan and thats the only option there if you want to buy something. Airport wi-fi sucks, no connectivity even after logging into the shitty local advertisers websites. Finally, crew were to manage some kind of food, but did not like it at all. shitty shitty. do no fly this airlines of chinese route at all."
Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
Pros: "Everyone was very efficient and friendly."
Cons: "The microphone needs to be louder. It was very hard to hear."
Pros: "Boarding was smooth and fast. The crew was helpful with a wheelchair passenger, and get everybody else on board soon after. We depart the gate a couple of minutes early, and arrived almost half an hour early."
Cons: "The first class seat were not much more spacious than the comfort+ ones. Choice of snacks were limited as it was a short regional flight. No overhead or seat back entertainment, but you can stream from the media server through in flight wifi."
Pros: "Boarding was easy. The Plane was somewhat clean. One of the foldout pamphlets in the seat was dirty with some sticky residue. The crew was nice. The complimentary stuff was average but typical among most airlines."
Cons: "Seats are tight for anyone over 6 ft. I am exactly 6ft and leg room sucked. Both to our destination and back, my wife and I both had faulty touch screens that would not allow one of us to watch the free movies. Mine was on the way to our destination and hers didn't work on the way back. This made the flight long for one of us. That stuff should be checked on a regular basis."
Pros: "Easy loading and unloading the plane. Friendly staff"
Pros: "Excellent service"
Cons: "The seat was not a flatbed. It was an old fashioned first class seat but with absolutely awful knee room---possibly as little as 28-30 inches. It was very difficult for the person next to the window to get out to the aisle, even when the person in the aisle seat was not sitting there. The biz class cabin was shared with economy comfort. The crew gave no explanation for the switch in aircraft, and no apology either."
Cons: "Plane was diverted back to Toronto from LaGuardia airport as we were told due to "weather", landed late at night and were told that due to not being able to control weather WestJet could not assist with accommodations, leaving everyone stranded and scrambling to find a room in alreday booked up hotels. When speaking on phone with agent, I was told it wasn't due to weather but incident at LaGuardia where plane went off runway. I paid $130.00 for 5 hours in a hotel, due to pilot error, not weather. La Guardia opened it's other runway immediately after and other airports in NewYork were running fine. Completely unacceptable and extremely bad customer service as CSR simply told us "sorry we can't help". Will never book with West Jet again."
Pros: "loved the cookies!"
Cons: "Wish there were more legroom on those little planes."
Pros: "on time departure"
Cons: "airplane needed to be vacuumed"
Pros: "Nothing. Flight was 5 hours delayed. Finally rebooked and still missed all connections because that flight was late departing. All legs of this trip on delta were delayed. Lousy service ast attempting to resolve situation. Given a choice, I do not choose Delta as a first choice airline to fly."
Pros: "Very friendly and curtious crew made the flight very pleasant"
Pros: "They switched me to better seats"
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Pros: "Reasonably comfortable, quick flight."
Cons: "Missed connections due to late flights - twice."
Pros: "The crew was amazing. It would be nice to be informed that although beverage service is suspended, you can still request drinks that are available. I had to find this on the website and didn't get anything by a tiny water bottle for both of my 3+ hour flights."
Cons: "I understand main cabin isn't supposed to be as upscale as 1st class, but it would do well if the seats were a bit more comfortable and the headrest was softer, it feels like a lump or sack of potatoes. Very stiff and hard. Also, having enough arm room would be nice so you're not fighting the person next to you for space on the armrest."
Pros: "Flight was slightly delayed (20 min). However, boarding was quick."
Cons: "The flight was full so no option to distance."
Pros: "Crew members were okay"
Cons: "Wifi could be better"
Pros: "Very friendly and accommodating."
Cons: "tv screens on the back of seats"
Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."
Pros: "The crew was fantastic and very nicely got us into an earlier flight and allowed my wife and I to sit together for our 10th anniversary"
Cons: "The entertainment apps were difficult to use"
Pros: "Good flight"
Pros: "WiFi entertainment system."
Cons: "Hard seats, no arm padding. No power to recharge phone and iPad."
Cons: "Flight was delayed for no reason given. Flight attendant touched my baby without asking if it was ok. Too many announcements over the speaker. 20 min one trying to sell us a credit card was ridicoluolously long. It was also after an ad for it on the video screen."
Pros: "Crew was kind and attentive"
Cons: "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
Cons: "Cramped seating and illogical boarding process"
Pros: "Excellent seats and early arrival"
Cons: "Lack of food choices or entertainment"
Pros: "My seat location and comfort was good"
Cons: "The flight attendant preformed her duties as if it was a chore and she was too good for this job or she has been doing it so long that she dislikes providing service."
Pros: "Military boards with first class."
Cons: "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
Pros: "We got there."
Cons: "Long delay. We were worried we would miss our connection and we had to dash to catch our next flight."
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Pros: "Crew was efficient and cordial"
Cons: "Overhead bins are small so they take rolling luggages down. Would have been good to know ahead of time d/t fragile items in carry-on"
Pros: "Crew was wonderful"
Cons: "Not getting service even SW served on 45 min flight"
Pros: "Finally getting my Bud Light"
Cons: "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."
Pros: "The plane was late but from that point everything was fine."
Pros: "We got to our destination aver 12 hours late."
Cons: "In addition to being rebooked approximately 12 hours after our original flight, this flight left about 40 minutes late."
Pros: "The flight crew was very nice."
Cons: "Small, ol, uncomfortable plane."
Cons: "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."
Pros: "No big crowds trying to board. Everyone had room for their items in the over head. Love the one seat by itself. Very short flight but the one steward still served beverages and cookies."
Pros: "Our flight crew was very nice."
Cons: "it was a short flight, no food or drinks."
Pros: "Everything was fine"
Cons: "The trip was good"
Cons: "3 to 4 hour early flight should have chargers on the plane."
Pros: "Arrived slightly early. The crew was efficient and friendly. The interior and seats looked new."
Cons: "Nothing was negative."
Pros: "The customer service/ticket agent skipped her lunch break to get us on the plane. She went way beyond the call of duty. We will be eternally grateful."
Pros: "Easy to change the flight to another time of the day."
Cons: "Very good. Service. They try to bring customers ‘ convenience."
Cons: "Coach seating is too tight"
Pros: "Horrible hospitality. The flight was initially delayed for computer issues which understandably happens. However, we were later switch to another plane 4 hr later, boarded, de iced, taxied, then notified he flight was cancelled at 1 am because the crew hit their maximum work time. We were de-boarded. There was no organization to get vouchers passed out. The hotel ran out of rooms for passengers. The whole trip was 16 hrs delayed and no customer service provided."
Pros: "The crew were very kind and helpful, going above what was needed!"
Pros: "It was on time. Flight crew did a very good job and were very nice. The Meal was excellent as was the coffee. Overall, service was excellent."
Cons: "First Class needs a total redo as the seats were not as nice as on newer planes. Rest room in First Class is way too small and cramped. WiFi did not work well, and there were no individual screens on the backs of the seats. The First Class on this plane was really bad and needs some rethinking by American."
Cons: "Too many delays"
Cons: "Boarding chaos at Miami airport."
Pros: "Crew, and price"
Cons: "Old style aircraft with little room and common screen"
Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."
Pros: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Cons: "There was nothing to dislike.I will use kayak again I know that much"
Pros: "The fly departed on time"
Pros: "Flight crew kept us advised of the weather situation (thunderstorms/turbulence). Did a good job of finding a route that was fairly smooth. Overall very pleasant flight and crew."
Cons: "It's an MD-80. Need old cigarette-lighter style plug to be able to charge anything. No inflight entertainment unless you use snail-speed Go-Go internet service."
Pros: "Excellent service and very friendly; thanks!"
Pros: "Fabulous crew and service, absolutely fantastic."
Cons: "Having to get off!"
Cons: "As it was the continuation of an international flight, I believe I travelers like me deserved to be treated with free food and not just drink and water."
Pros: "Considering Mathew was on the way, we did excellent."
Pros: "Staff was accommodating throughout the trip"
Cons: "We were delayed on every leg of the flight - even sitting on the tarmac for 1.5 hours. No nursing rooms available in the airports."
Cons: "The crew definitely needs to be changed. There needs to be hostesses who are more attentive and actually care about their passengers."
Pros: "That it was a short flight."
Cons: "Small plane. I had to gate check my standard size carry-on bag because the plane was so small. Waste of a first class flight. How and why is there even a category for entertainment? There is no more entertainment unless provided by yourself. Even the free wifi is bullshit! I was given a warm beer! First class is not worth the money."
Pros: "Everything was great!"
Cons: "I mean nothing. But a cute added feature could be massage chairs in Business/First. JetBlue has them and it is a pretty nice special surprise. But seriously- you guys are great!"
Cons: "Could have slept in for another couple of hours!!:"
Pros: "Great crews"
Cons: "Not sure"
Pros: "Friendly crew and comfortable seats"
Pros: "The flight was fast and empty."
Cons: "Don’t cancel my trip 24 hours after I booked it."
Pros: "The crew was really nice. Flight was quicker than expected."
Cons: "Seats could be more comfortable. Boarding process should be more organization. Snacks could be way better."
Pros: "Smooth landing!"
Cons: "Late 30”"
Cons: "Delayed on tarmac 20mins in Chicago, then delayed getting to the get in Philly, bags took 40 mins to get to carousel"
Pros: "Crew flight attendant was nice the whole trip. Other places they aren't always so warm or nice when you leave. Flight was pretty."
Cons: "Nobody was checking tickets for checked bags we deboarded."
Cons: "Given that the airline tickets were purchased together many months ago, it would have been nice if we - husband and wife - would have had side-by-side seating. In the computer age of 2018, that cannot be very difficult to orchestrate."
Cons: "United made me check my carry-on and would not transfer , so I had to wait for it and missed my connecting flight. Then I rebooked on a later flight which was cancelled due to weather. So needless to say I did not get to Ottawa and had to purchase a hotel room in Newark. United is telling me I may not get on another flight until tomorrow night. I am very disappointed."
Cons: "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."
Pros: "Nothing at all."
Cons: "We were 2 hour 40 minutes late due to no crew available. What happened to planning for contingencies? Just confirmed how horrible United Airlines has become! (They used to be one of my favorites!0"
Pros: "First class seating is comfortable."
Cons: "Seat 1A lack of leg room."
Pros: "Airline crew was very friendly and energetic."
Cons: "Food was horrible."
Cons: "Our flight was delayed. We did not make the connecting flight. They would not provide us another flight same day or money back or money for the rental that we required."
Pros: "The marvel of flying. Hurling through the air in a metal tubeZ amazing. We got there safe and on time. That’s what I liked about United. Oh and there was a CSR that was helpful in changing to an earlier flight."
Cons: "Plane was dirty. Bathroom disgusting. Crew just trying to get through the work day. Seats too close and REAL uncomfortable. Like sitting on a plastic frame with a piece of fake leather over it. Entertainment was awful. Oh wait, non existent since it was an “out of country” flight so there was no access to movies (that you had to PAY for). Otherwise you got to watch Matthew Perry in some taxi game show over and over and over and over on a monitor in your face that couldn’t be shut off. United is my last choice in airlines. But we did get to the destination safe and on time."
Pros: "Good flight"
Cons: "Chairs hard"
Pros: "The staff was excellent. United has improved their customer service."
Cons: "I just felt that even though it was a short flight, they could’ve offered water. However I do understand it was a short flight"
Pros: "Crew very efficient and nice"
Cons: "Being it’s a flight from Japan a more Japanese meal would’ve been better"
Pros: "At minimum you want to be sitting in economy plus."
Pros: "As a result of extensive business travel, my husband and I enjoy premiere status with United . We love the airline, because even when we buy inexpensive tickets on our own dime for family travel, we are treated exceptionally well and often upgraded. The flight was on time, the ground and cabin crew friendly and the captain competent. That works for us!"
Cons: "I paid $50 extra for a flight to leave at 5 instead of 8 and they ended up so late that the cheaper flight left before we did. Overbooked and packed to the point of immobility."
Pros: "Friendly staff"
Pros: "Only 5 1/2 hours"
Cons: "It wasn't ANA!"
Cons: "Our flight was an hour and a half late. The seats are very new on this configuration is perfect. The entertainment system is old and you pay for everything."
Pros: "The flight was delayed but on the ground staff were very helpful in providing announcements. The on board attendants were friendly and competent."
Cons: "This was an aged 737, with narrow, cramped seats and thin, hard plastic armrests. The first class seats were smaller than the Premium Economy ones I flew recently on Norwegian Air. The Economy seats were pure torture -- angled oddly in a way that forced your back to curve, with zero legroom even in the Economy Plus section. I tried putting my purse behind me in an effort to alleviate back pain. It was a miserable trip. In contrast my short flight to Santa Barbara was on a newer plane with wide, comfortable seats. There is no way they should use such an old aircraft on a 4 hour trip."
Pros: "Easy to board an deplane, as the plane is about the size of my bath tub."
Cons: "Can't believe United is still flying these propeller soda cans in 2017. This plane was absolutely disgusting...smelled like urine throughout, was dirty and grimy, had worn out seats. Basically like borrowing your college roommates 20 year old Buick that he got for free from his grandma. Customer service from the flight attendant was on par with the plane quality. Was snapping at customers and annoyed that everyone didn't understand how he wanted to balance the load in the plane with moving people's seats around. I get why that is super important, but that doesn't mean you can be a jerk about it to *customers* who haven't experienced the pleasure of flying in a pinewood derby car in the sky before."
Cons: "I checked and paid for my luggage and alpt of peoe with carry on luggage had theirs checked for free. Totally unfair"
Cons: "they canceled the flight and put us on american airlines wich was terrible"
Pros: "Barb M. was at the front desk at the United Lounge. She is an incredibly kind human being. I was very sick and this flight was delayed so it was going to cause me to miss my connecting flight overseas. She tried all that she could to rebook me on a different flight but the problem was the destination's air traffic control, not the airplane, so it wasn't going to fix the problem. I was able to rebook my connecting flight, at a cost, but at least I wasn't going to miss it. Barb went and made me hot tea with fresh ginger, mint leaves, and honey for my throat. Through a difficult situation, she was a ray of sunshine and kindness."
Cons: "Every time I travel United, it is delayed. I don't understand why. In this situation the problem was the airline so I understand that is beyond what United controls."
Cons: "The flight was over booked and if there wasnt someone willing to take another flight I would have missed class. Why do you sell more tickets for a flight than there are seats?"
Pros: "Leg room. The app had movies. Friendly people. Not crammed with passengers. I FINALLY got a window seat"
Pros: "Crew was awesome, flight was half empty, and we arrived 30 minutes early. Couldn't have been better"
Cons: "The flight was very warm, I paid $300 for a one way and was assigned a seat in the very last row that did not recline next to bathroom which was smelly. The air just wasn't fresh and made it difficult to rest l. No entertainment provided"
Pros: "Crew was very polite."
Cons: "Lack of legroom"
Pros: "Good flight"
Pros: "Staff attentive, came through often, pleasant. Food was good, Free wine or beer with meal."
Cons: "Seats can be moved back too far, so person in rear has too little space."
Cons: "Touch screen on the outgoing flight was awful...the right half didn't work so pretty much no selections could be made. The return flight screen functioned ok. Also, no USB charge port on either flight!"
Pros: "Plane was clean. Also liked the fact there was a plug to charge electronics."
Cons: "Didn't like having to wait 30 minutes for a gate once we landed. That seems to be consistent and growing issue at LAX."
Pros: "not to mention non existent entertainment. TV never worked no.map. no interesting info from pilot unlike last pilot we'd had on this flight who'd given us great information on our flight. no apologies. we were told about 50 tvs were out on the flight. the chicken meal was delicious pasta awful (we shared because of that). the couscous salad which lady flight had been super this time was too spicy for us much less if we'd bought a child. if this is the positive ... we got there safely and the boarding was better than sometimes."
Cons: "see above. united which ran this flight more intent on telling you what you can't do than making it a pleasant flight. no entertainment. 75 per cent of food was inedible. will be looking at Ba in future or Virgin despite being United mileage plus members. how about some customer service training?! as a repressed brit living in us I'm not normally a picky passenger. but a smile? sorry the movies aren't working? hi? just the greeting over the intercom makes you feel as if you are an inconvenience. not friendly skies thus time. put off."
Pros: "Short flight, really appreciated the cups of water that were offered."
Pros: "The flight attendants pilots staff all amazing"
Cons: "Out of the control of anyone the weather was terrible"
Cons: "I didn't like that my flight was delayed for almost three hours from Dulles to Charlottesville. Apparently, from speaking with friends in the area, United has a horrible reputation for getting anywhere on time. Why couldn't they have just given us ground transportation and let us drive to Charlottesville? It would have been quicker!"
Pros: "Friendlier attendance."
Pros: "The price was great"
Cons: "The inability to choose a seat without paying a premium price left me in the last row without a reclining seat. I'm 6'3" and those seats should be considered torture"
Cons: "Zero leg room. I am 5' 9'' and my knees touched the seat in front of me. The bathroom lines extended half way down the plane for the majority of the flight."
Pros: "United made arrangements for me because of the flight delays"
Cons: "The first flight was delayed 4 hours so United got me a taxi to Dulles to catch my next flight. It worked but then that flight was delayed one hour."
Airlines flying from Virginia to Grand Cayman have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Virginia to Grand Cayman
Masks required on board, masks provided on flights from Virginia to Grand Cayman
Social distancing seating
Middle seats unavailable to book on flights from Virginia to Grand Cayman
Testing for antibodies, testing for symptoms for flights from Virginia to Grand Cayman
Waiving of change fees. Search flexible flights from Virginia to Grand Cayman