In Colombo when I-drop my baggage Sri Lanka air line crew not polite way talk very rude
The WiFi was not compatible on both my phones (Vivo Y30 5g and Samsung Galaxy A32) with up-to-date android software.
Old plane, old entertainment system. It wasn't working throughout the entire flight. I was offered to connect to their system via Wifi to watch on my phone. Crew wasn't very helpful except one lady who turned the experience around.
Boarding was excellent except they did last call 30 minutes earlier .
It was worst flight ever of 26h. Poor service and seating. Flight from Abu Dhabi to Islamabad service and seating was worst ever. No tv extra.
i was not allowed to use lounge, although i had business class ticket, and nobody told me my ticket was not eligible to use lounge
It was OK as the seat which we paid for doesn’t have any window. We paid $120 for 3 seats but it’s for nothing. Crew could not help. None of the ports worked so all our phones went dry
I had a terrible experience checking in at the airport for my flight. I booked my ticket initially through Kayak while it was promoted as a ticket that offers a carry on and 2 suit cases. (I have a screen shot as a proof of it) I selected it to buy three tickets and paid online. Couple of minutes later airfare assist which is the OTA offering the ticket called me saying My card declined. So I used a different card that went through. I was surprised that they increased the price ticket by a $167. They said the ticket no longer exists and because my card declined I had to buy a new one. So I did. The day my family and I were traveling I could not check in and when I went to the airport I was shocked to be told my ticket had no bags allowed and must pay $200 per bag for three people 6 bags mean I have to pay $1200. I called the travel agency as I feel I was scammed the confirmation didn’t say anything about the bags and they never told me the new ticket doesn’t not include any bag so they changed it after I selected it on your app without informing me. Very sneaky. The travel agency said they will reimburse me only for one bag person. Which means I still paid $600 I still feel very disappointed to pay such an expense. I have always used Kayak to buy my flight tickets and telling everyone how good your rates and app are however after this I feel I was mislead and paid more for something I should not have to. You allowing such an agency on your platform will surely hurt your reputation and level of integrity. I have all the proofs from the screen shot to the confirmation email from them, the or email offering to reimburse o e bag per person and the $1200 bag fees receipts that I paid on the desk. I must be refund the full amount and I look forward to your response.
A380 First Class Apartments were phenomenal. Comfortable bed and matress cover, superior vegetarian five course meal, shower, small business lounge and plenty of exercise walking around the aircraft.
The food could be better. Toilets were smelly all along
My husband and I recently had an unfortunate experience with Lufthansa. At the Philadelphia International airport, the ground staff refused to board us because we didn’t have a current visa stamped on our passports for Frankfurt. We completely understand that this was our mistake. we should have double-checked the visa requirements before our trip. However, the issue that upset us most was how the situation was handled by the staff. They told us they would mark it as “boarding denied due to visa issue”, but instead they recorded it as “no show”. Because of that incorrect entry, our return flight was automatically cancelled as well, which caused additional stress and expense. Mistakes can happen, but we expected more transparency and accuracy from a reputed airline like Lufthansa. It would have made a big difference if the staff had been more careful and considerate in documenting the situation correctly.
During booking, I kept trying submitting my payment from the Mexican website and it didn't work. After I had the idea to change it to the Canadian website, it worked but I had to be charged the equivalent of 50 CAD more. I received the clear instruction that I would only be able to check-in at the airport and that it was impossible to select a seat 24 hours before departure, that I had to pay 144 CAD to do so, although not only was I able to check-in 24 hours before departure, but I could have selected my seats for free then. All in all, I almost threw $200 out the window due to misleading information. Besides, the app kept crashing, the information to get to the gate on the app was inaccurate, my gate was switched and I was only informed once in the air (luckily I had noticed the departure pannel), I was not addressed in my language beforehand and even if I tried I was immediately answered in English (which meant the crew understood but didn't want to answer accordingly), there was only one snack & beverage service on my medium haul flight and no beverage service on my short haul flight. To be fair, the planes were comfortable, the crew apart from the language issue was helpful, dynamic and engaging, the plane was clean and the directions were clear and direct. United has a lot of potential to be one of my favourite airlines, but the devil is in the details and a lot of them missed the target.
Better WiFi. I cannot understand that in 2025, United is so behind on a technology that is now a necessity and still painfully unreliable, slow and keeps disconnecting.
Great service on board. Boarding a bit slow due to process. Food was pretty average.
Very small cramped plane for an international flight. Everything else was good, but it was maybe the smallest comfort-wise I've ever been on for longer than 3-4 hours and the trip was 7.5
Flight was delayed 3 hours. No food and drink vouchers was provided. They offered a mini pretzel bag and water .
Staff was rude. Didn’t give water for 2 hours. Worst service
Was on time until within 1 hour of flight-how does that happen? Staff very friendly.
I liked the choice of lemon ginger tea. I think stewardesses can be more considerate of older people needs.
We were given vouchers we couldn’t use with a 5.5 hour delay
